I want to not only want to share my experience at Autonation BMW but shout out an exceptional employee. Patrick went above and beyond to ensure that I left with the vehicle I was destined for. Patrick was extremely patient with me. Together, he and I went through for hours of hundreds of the westerns region inventory listings, two test drives and the brand new 330i for me was on the lot! I strongly felt my vehicle need was personal to Patrick and wasn’t going to give up as others would have. This was not my first, second nor third purchase. I am a very well seasoned auto buyer. Patrick has set the bar above and beyond for all salesman nationwide. If you are in the market for a vehicle and you want a truly personable luxury car sales man, Patrick is who you need! I would not do business in the future again at Autonation BMW. As for the remaining part of the organization I don’t have anything positive to say. The business side of the house was rude and arrogant. Took nearly a month to pay off my vehicle and took no responsibility and placed blame on me for them NOT verifying if the payoff amount was correct. Resulting in me paying nearly $600 to close the transaction.

They always give us the best service on our car

Great customer service. Ryan was our service representative - he was very informative and was wonderful to work with!

We're from out of state. Saw it online, bought it online. Hassle free experience. Hate Arixona taxes!

Excellent service! Thank you Ryan for your superb customer service.

Excellent staff... their remodeled facility is beautiful. They did a great job on my 2015 i3. I had airbag messages which went away after they fixed it under the recall.

Tyson was knowledgeable and professional. Appreciated his attention to detail and responsiveness.

BMW shop never fails to disappoint

MISLEAD! Found my dream SUV on the lot last Thursday... Well, so I was promised. Patrick, sales associate, left me a message last Saturday 10/09/21 confirming pick-up and Congradulations!!!!! NOT, Tuesday 10/12/21 drove into BMW of Tucson only to be told my QX80 was sold Saturday. Crying as we speak, I covered every angle for weeks to find this exact color and model. Gordon the GM met with me same day Tuesday to reassure he would make this right and find us a better QX80. I've been in communication with a new car sales associate Rachel, explained our situation and urgency to buy asap. Yay, Gordon found me a QX80 for 5,000 more and shipping fees to get the vehicle from Nevada to Tucson. So very sad, customer service, your word and human kind is DEAD. I have been loyal as I myself have a BMW serviced here since 2014. Shame on you... At Least I can go to bed with a good conscious knowing I don't have to deal with liars and plain ole laziness. Firm believer in everything happens for a reason! Protect your good vibe and purchase somewhere else, Patrick, William, Jay and Gordon wasted my time full of empty promises! They say they DO NOT HOLD CARS.. why do I have a voicemail from Patrick securing my hold for pick- up? No one knew what was going on.. car was sold and no one called me much less knew my credit and all was approved and ready to GO. Now we have to rent another Uhaul for work.

Total failure on followup ! Once the sale is completed you are on your own.

Tyson explained all the process and details of my service and repairs thoroughly. I knew what to expect and understood the cost involved. He arranged for a loaner vehicle due to the time involved in repairs.

The service was everything I expected from what i experienced in the past. Great111

My service advisor Tyson was great. We talked through my car's needs now and going forward. Super friendly and knowledgeable.

Have you ever purchased a vehicle almost 100% via text? Yeah! Me neither! Juan Carlos made buying a vehicle in another state a breeze! I had never done this before but due to the microchip shortage inventory is so low all over the county. I’m pretty picky and wanted a particular color and package that wasn’t available in Houston, Texas. EVERYONE at BMW Tuscan was extremely nice and accommodating! If you want a new BMW call them—even if you live out of state!

AFTER HAVING VEHICLE FOR 3 MONTHS STILL CAN NOT GET CURRENT REGISTRATION AND PLATES. ELECTRICAL ISSUES WITH VEHICLE. NO ONE SEEMS TO CARE I DON'T HAVE MY OWNERSHIP DOCUMENTATION AND IF I WASN'T EMAILING TO FOLLOWUP I WOULD STILL BE SITTING WITH THE FIRST EXPIRED PERMIT! NOW I AM ON MY THIRD. SO TIRED OF DEALING WITH BANK AND DEALERSHIP. I CAN'T EVEN BE HAPPY ABOUT HAVING IT SO ONCE ALL IS DONE, I'M TRADING IF OFF AND BUYING A NEW TRUCK THAT ISN'T USED.

We really don’t have the opportunity to meet the mechanics behind the scenes but we do meet the service advisors. For the last couple of years Kayla Diaz has been my service advisor and she is excellent. She’s a real asset to the organization and a pleasure to work with. Kayla is professional and knowledable about BMWs. She returns phone calls in a timely fashion and follows through as promised. You are lucky to have her as part of your company and BMW should be also.

BMW of Tucson has been very responsive to our needs. We worked with Ernie Buck and he was excellent. Very honest, knowledgeable and service oriented. We highly recommend them!

Great dealership to work with. Professional, courteous and quick with their process. I highly recommend this dealership.

No pressure by the sales team to buy at all. My wife and I were treated with polite respect throughout the entire process.

My wife and I were shopping for a second car to use as a backup to our primary transportation. We stumbled onto a 2008 Toyota Camry on the BMW of Tucson car lot. One look and one test drive and the car was ours! There was no pressure to buy ever during the entire process. Everyone that we came into contact with was friendly and more than willing to help in anyway they could.

Jayme always goes above and beyond to make sure both of our vehicles are taken care of, every time we come in. Thank you for your outstanding customer service.

BMW of Tucson is a beautifuly welcoming dealership. All of the people there from service through sales and finance to the top General Manager are very helpful, supportive, and welcoming.

Kaitlyn, is always very helpful and professional!

Excellent service. Accommodated my schedule very nicely. High quality professional work. Knowledgeable, courteous Advisor.

I had a great experience with BMW of Tucson. I had attempted to sell my vehicle to several other dealers only to be told that I would have to wait 2 weeks to recieve a check. Your store paid me on the spot. Thank you to Martin, Wenmin, and the entire staff for make this a pleasurable experience. Regards, Leonard Tall

My service writer was the best and they have great coffee!

Outstanding attention to detail as always. Excellent service department.

I want to not only want to share my experience at Autonation BMW but shout out an exceptional employee. Patrick went above and beyond to ensure that I left with the vehicle I was destined for. Patrick was extremely patient with me. Together, he and I went through for hours of hundreds of the westerns region inventory listings, two test drives and the brand new 330i for me was on the lot! I strongly felt my vehicle need was personal to Patrick and wasn’t going to give up as others would have. This was not my first, second nor third purchase. I am a very well seasoned auto buyer. Patrick has set the bar above and beyond for all salesman nationwide. If you are in the market for a vehicle and you want a truly personable luxury car sales man, Patrick is who you need! I would not do business in the future again at Autonation BMW. As for the remaining part of the organization I don’t have anything positive to say. The business side of the house was rude and arrogant. Took nearly a month to pay off my vehicle and took no responsibility and placed blame on me for them NOT verifying the payoff if it was incorrect.

Fixed issues and took care of recall I didn't know about.

Rattles are nightmares to find and fix, but the service tech honed right in on the problem and fixed it. Back to peaceful driving. P.S. Excellent experience with service advisor too.

We were working with Juan Almada who was great, personable and very friendly and professional. On the other hand, when we walked into the dealership in the first cubicle was Rachel Bracety who had her computer volume up so loud I could not speak or hear my husband or Juan. She was apparently either taking some training or something - no headphones just blaring. Then proceeds to go get an ice cream cone from the vending machine and sit and eat while continuing her computer work - still loud. Then decides to do a facetime - again no speakers and loud (while still in her cubicle) talking about lipstick for about 5-10 minutes before heading outside - wow the lack of professionalism here was appalling in an upper class dealership. Not sure who management was that day, but clearly dropped the ball. Otherwise, we had no issues. Transaction was smooth and we were in/out in the time Juan said we would. This is not a reflection on this dealership, but some common courtesy is needed by the team.

I had a very pleasant experience,Patrick is the gentleman who I had the pleasure of working with. He was very friendly and really worked hard to provide exactly what I wanted. He was very friendly, polite and always smiling, in fact we had a fun experience working with him, laughing the whole time. I have already and will continue working with him in the future. Thank you for all your hard work. Best regards Andrew.

Took my BMW X5 in for service, also had a tail light out, asked to be fixed. The service advisor didnt call to let me know the auto was ready. I called and was told he left for the day. Had to call back because no one know if the auto was ready for pick up. 2 hrs later I called back as was told it was ready but the tech working on the X5 didn't see the light not working. When I came to pick up the auto, light was STILL out and not working. This is the 2nd time I have been here and the first time was great, not this time.......

Absolutely! The team was helpful, timely and professional. It made for a great car buying experience.

I was in a bind- had a flat tire with some after market wheel locks that I didn’t even know where on the car when I bought it/didn’t have the key. I live 30 min from the dealership and didn’t want to try the Run Flat tire if there was nothing the dealership could do. Jayme in the service department was super helpful and I was able to text a picture of the wheel lock to her and she checked with the technician and confirmed they could get it off prior to coming in. She made this nightmare of a day (I had gone to 3 separate tire shops prior to this and no one could get the wheel lock off) much less stressed and I really appreciate her just taking the extra minute to care. Martin, who I think works in sales, also Was a huge help and helped take care of getting new wheel locks on and a key so we could avoid this issue in the future. Amazing customer service all around!

Excellent. Ryan Lange always takes great care of me.

We brought in our BMW 2015 X4 for routine maintenance, as well as to repair the thermostat. Received excellent service! Ryan was our service advisor and was just amazing! He went above and beyond to keep me updated and informed while I waited in the lounge area. He knows everything you need to know about BMW vehicles and service. Thank you Ryan Lange. You are awesome my man!

Professional customers care and Kayla The assistant manager took care of the problem professionally and whet care, and I definitely recommend BMW of Tucson because since 2011 I’ve got nothing but the best service and all my BMWs. That I’ve owned throughout the years…

Tyson in service dealt with my daughter's non functioning visiting BMW quickly and nicely - He was able to get her back on road and home in Los Angeles

Patrick Taylor was awesome to work with! He listened to what I wanted and got me a great deal! Zane in finance was great too! I’ve worked with him before; always does a great job explaining everything. This is my 3rd BMW and I’m never disappointed in the car or service. BMW of Tucson is the BEST!

As is customary when I deal with Kayla Diaz, I come away from the experience completely satisfied . She is the consummate professional, courteous, knowledgeable, and committed to ensuring that I am satisfied.

Wow! Check engine light, On....pull up, they take my car, shuffle me to the lounge, in 5 minutes, keys in hand, thanking Me....Best experience Ive had, at a dealership. The folks here have theyre act together.

Kayla is a wonderful service representative

I recommend their professionalism, courteousness, timeliness, particularly the service department. The individual in my view who personifies these qualities in every encounter is Kayla Diaz.

Great customer service!! A+ for Kayla!! Isaiah was also excellent!!

The service department does an excellent job of keeping our BMW's in peak running order. It may come as a surprise but their pricing for such parts as tires is better than my local tire companies. The Service Representatives that I deal with both Ryan and Kayla are very knowledgeable, thorough, and friendly making for a very pleasurable experience. I highly recommend BMW of Tucson for your Servicing needs.

Looked for months for my new “baby”. So glad I found mine here. Anthony (my sales guy) was responsive and patient. He got right back to mr with answers to my many questions. Since I was buying long distance he was my eyes. Follow up after sale was just as good. Martin (sales manager) also deserves a big thumbs up! I would HIGHLY recommend them!

Even though it was late in the day, the service department got me in and out quickly.

Very enjoyable purchasing experience from great people. Thanks to Kevin and everyone there for making our morning in Tucson fun and productive.

Very friendly and great customer service. Not to mention, extremely comfortable waiting room. Thank you.

We brought our 2012 X 3 BMW in for a problem and received excellent service . Jayme was our service support and went over the top to get the job done . She is very customer friendly and so professional and helpful. Her progress reports to us were appreciated . She knows everything that you need to know about BMW vehicles and service. Thank you Jayme Larsen . You are the best!!

We were traveling, a thousand miles from home, when the oil change reminder came on. BMW of Tucson went out of their way to get us in for an oil change and other required maintenance. Everyone there was courteous and very professional. Overall, it was a wonderful experience. Oh, and thanks for the ice cream!

Had a vehicle to sell and BMW of Tucson made the process very easy. Kennedy Pedroche responded immediately to our internet inquiry; everything was handled quickly and professionally. Highly recommended!

This was my first experience with BMW of Tucson. The service received was fantastic. My service advisor Katelyn was very friendly and knowledgeable. I will be a repeat customer. Thanks

Very satisfying

BMW of Tucson is the best place for everything, weather it is buying a vehicle or maintenance. With the great help of James jones we got our vehicle back on the road in no time. As soon as you walk in it is an extremely friendly environment. Everyone is so nice and the customer service is excellent. Best dealer in Tucson!

Huge thank you to Anthony & Martin for a great experience, they assured that we were taken cared of and provided us options on purchasing a vehicle. They both were very attentive and helpful in making the best decision. We are very pleased and happy with our TLX Acura😃👌🏻😎 Highly recommend purchasing a vehicle from Auto Nation/BMW of Tucson👍🏻

Was a thorough check uo. Everything was handled professionally.

BMW of Tucson is an absolutely wonderful experience with car purchasing and maintenance serviceability. The GM Gordon and his staff display utmost professionalism and care when discussing and delivering customer service. I recommend BMW of Tucson to anyone looking to service or purchase a BMW.

great buying experience, wonderful delivery experience. special mention to salesman Juan Parra. I would recommend this dealership to anyone interested in a new or used bmw.

Great service.The car was ready much sooner than I anticipated.Well done!

Very organized, quick and respectful of my car.

Very disappointed on our last visit here, September 3rd. I had a 9am appt for an oil change. I arrived at 850a. My advisor came over about 935a, said service should be about an hour and a half. I got in my car at 12:30pm. Left there feeling frustrated & very disappointed. It really makes me want to go elsewhere for these services. The receptionist at checkin was very helpful & friendly. Poor customer service -G. Segovia

Good customer service. They never sell me services I don’t neeed. I asked them if my brakes neeeded to be replaced since I was getting close based on miles driven and they checked it and told me to wait. Car was done at the time quoted for my oil change and brake flush. Free car wash. I will keep going back. Went back again for nail in tire . My normal rep was still with a another customer, since I was in a rush the receptionist went the extra mile and got my tire details and started the process. Then as usual my rep did a great job. Very efficient. Saved me a lot of time.

Great people and great service

Kayla was awesome great customer service . James Jones is a great Service Manager .

My service rep Kayla Diaz is professional, courteous and friendly. She responds quickly to my requests or questions. Yesterday, my service was completed on time -- as promised. I recommend Kayla to other BMW Tucson customers

The service representative was very helpful yesterday with getting my X3 repaired and ready for the road. My appointment required a little longer time that anticipated and he generously found something for me to eat while waiting for the service to be completed - that was going the extra distance to make sure I was comfortable and not going hungry. Thank you very much.

Great service and promptly delivered

Tyson my service advisor was friendly and very professional in our conversation pertaining to the servicing of my vehicle. Very satisfied with the service I received.

From initial inquiry to the 5 Series Hybrid through the delivery of my "custom" built 530e, I was treated with the upmost professionalism from my Sales person Rachel, and her team!

First service for my BMW—Kayla was fantastic

Bmw tucson is a very good dealership to bring your car.

They did a fine job for the 1200 mile service on my M2. Jim Peterson was an awesome service representative!

Ryan was great. Nice that the car was washed too. Appreciate that the service didn't take all that long as well. I was impressed!

Tyler was a great help in getting my 2001 Z3 in for an airbag warning light. Excellent service.

I was out of of town and came in for air bag light on. I didn't have an appointment but was fitted in the same day.

My wife and I recently purchased a 2020 BMW X3 3.0 eDrive at Tucson BMW. We worked with Juan Carlos and he was AMAZING! They take great care of the customers and are great with service. HIGHLY Recommend!!!

BMW of Tucson has excellent service! always. Thanks for for the support I needed in the most recent services on my 2019 BMW X3.

great visit, James was very helpful

I highly recommend BMW of Tucson. Go in and visit Juan Parra for your next vehicle. He will take great care of you! Francine

Even with all the COVID shortages, Tucson BMW had the vehicle I was looking for, and at a fair price. Great overall experience.

Good service advisor. Tech found a leaking cooler line to the turbocharger.. expensive part but cheaper than replacing a failed turbocharger..

This dealership is "TOTALLY" committed to customer service and consumer satisfaction. They create a positive environment for car buying and servicing. The best experience I've ever had and would highly recommend others to shop at BMW of Tucson....

Always First Class Service and Maintenance!

Well done! I will use BMW of Tucson's Service again.

Very responsive and dedicated services!

Kayla is our service advisor and we couldn't ask for better service. She is a great communicator and always has our best interests at heart. We are beyond pleased.

Mr. Peterson was very accommodating. We were in at the appointment time and out within Mr. Peterson's estimated time. BMW Tucson needs more 'goodies" in the store area. Always looking for more goodies.

Very professional, courteous, and complete in all regards. Thank you!

A very professional and courteous service advisor. “Katelyn”. Went above and beyond to help with a recall on my vehicle. Gave me additional information on financing any possible repairs. An asset to company. Informed and knowledgeable.

Su profesionalismo, excelencia en la calidad de la atención y respeto por el tiempo de sus clientes. Especialmente Mr. Jim Peterson, quien resolvió nuestro problema y a quien agradecemos su tiempo y capacidad resolutiva. Muchas gracias por sus finas atenciones.

Always great customer service!

I took my car in for brakes and an oil change. My car sat all day with no work done to it except for the oil change, because my service person went into an "all day training" and FORGOT to call me to get approval on the price of my brakes. Pretty ridiculous. Being I had dropped my car off and had to Uber home (no courtesy vehicles were available), I not only wasted an entire day, I also wasted the money of transporting myself back and forth. Terrible service from BMW.

Rachel is AMAZING. I was searching to quickly replace a car lost in an accident. I filled out a few autotrader inquiries for several cars across the US. Within minutes (on a Friday night no less) I had a call from the sales manager who put me in touch with Rachel. She immediately FaceTimed me to shine me the car. She pointed out defects in such an honest way that i knew i could trust her. She showed the car top to bottom, inside and out. She answered all questions and made us feel like we were there. She had a quote to me before i was even asleep for the night. Unfortunately it was out of budget but Rachel didn’t give up (even though I did). She worked all that she could to find a deal that worked for everyone. She kept me updated every step of the way. She took my texts when i forgot about the time change and she wasn’t even at work yet! She is the very definition of above and beyond service. When i asked if there was one key or two, she was able to get me a second key at cost, and take it over to the mini dealership to get it programmed. She was thoughtful, considerate, prepared, and an excellent communicator. I cannot say enough about what a wonderful experience I had. This is my 4th car to buy in 2.5 years and my second car to buy across country to have delivered. The other experiences left me wondering frequently and frustrated often. And i get those feelings when i drive those cars and think of the buying experience. I have nothing but positive energy from BMW of Tucson and especially Rachel. I will forever smile when I see the car and think of the experience. If you are in the area, I wouldn’t do business with anyone else. And you better believe that the next time I’m looking for a car, I’m going to check their inventory first- even though I live 17 hours away.

I was searching to quickly replace a car lost in an accident. I filled out a few autotrader inquiries for several cars across the US. Within minutes (on a Friday night no less) I had a call from the sales manager who put me in touch with Rachel. She immediately FaceTimed me to shine me the car. She pointed out defects in such an honest way that i knew i could trust her. She showed the car top to bottom, inside and out. She answered all questions and made us feel like we were there. She had a quote to me before i was even asleep for the night. Unfortunately it was out of budget but Rachel didn’t give up (even though I did). She worked all that she could to find a deal that worked for everyone. She kept me updated every step of the way. She took my texts when i forgot about the time change and she wasn’t even at work yet! She is the very definition of above and beyond service. When i asked if there was one key or two, she was able to get me a second key at cost, and take it over to the mini dealership to get it programmed. She was thoughtful, considerate, prepared, and an excellent communicator. I cannot say enough about what a wonderful experience I had. This is my 4th car to buy in 2.5 years and my second car to buy across country to have delivered. The other experiences left me wondering frequently and frustrated often. And i get those feelings when i drive those cars and think of the buying experience. I have nothing but positive energy from BMW of Tucson and especially Rachel. I will forever smile when I see the car and think of the experience. If you are in the area, I wouldn’t do business with anyone else. And you better believe that the next time I’m looking for a car, I’m going to check their inventory first- even though I live 17 hours away.

Great customer service. I was helped by a Ryan Lange. Helped us a ton, answered all our questions and got my car taken care of. I am definitely going back for any service my car needs.

Truly impressed.

I want to make a special shout out to the group of people that made my purchase of a 1994 Toyota pickup a very enjoyable experience. Patrick as salesman, William and Jay as sales managers and Zane as financial manager are extremely enthusiastic, professional and positive to work with. I purchased the vehicle outside of the state. Paperwork was delayed not because of the dealership but because of fedex. I was treated with patience and respect during this portion of the transaction reassuring me that all was going to turn out fine. And it did! The vehicle is more than I expected as they said I would. Thanks again to Patrick and William for initiating the sale and everyone else in helping get this vehicle now into my Florida driveway. Extremely satisfied!

Your service department is excellent. Professional, friendly, and reliable, on task throughout the process. Thank you!

Great service and waiting environment!

Ryan was professional and respectful when serving my BMW. I also met Jay in sales who was kind and respectful while discussing and test driving a couple of vehicles for future purchase.

The client advisor Anthony Powers was very cordial and helpful but the manager was a completely different story. He essentially told us to leave with a “bye” when his hard bargain did not work. Very unprofessional. Been leasing BMWs for 9 years now. Recommend give Tucson dealership a skip and get your car from Phoenix.

After a previous disappointing experience with an AutoNation dealership in Tucson I was contacted by Matthew Brown and Phillip Small. They both apologized for my experience and expressed their intention to make this right. They offered me their assistance in finding the car that I had been looking for. After a few weeks of searching I found that car and it was located out of stare in California at Toyota Cerritos. I contacted Matthew Brown and he immediately offered to have the car shipped to Arizona at no cost and no other fees. I went over the details of the car with Kent Huynh, the manager of the AutoNation store in Cerritos and he described the car accurately and completed all the paperwork. When the car arrived in Arizona I was contacted by Phillip Small, he took care of the delivery and even offered to have the car detailed again after a short storm that had passed through Phoenix. He followed up with me frequently and made sure that this was a smooth transaction. I have to thank the managers Matthew Brown, Phillip Small and Kent Huynh for their effort and professionalism to make this a great experience. I am more than happy and will contact them again in the future. If you want to experience the highest level of incompetence, negligence and unprofessionalism then you have to make an appointment with BMW of Tucson (AutoNation)!I contacted BMW of Tucson on 5/28/21 through their website to check on the availability of a Mercedes S 550 that was shown in their inventory. I received a text back, confirming that the car was available, made an appointment for the next day and was informed that someone from sales would contact me. A short time later I received a text from Martin Fiello, letting me know that he sent me an email confirming my appointment. Then I received an email from the salesman Patrick McCoy informing me that he would be the one assisting me the following day. Another email from Patrick followed with questions in regard to my preference to communicate, in the last email Patrick writes" I will have the car ready to test drive". As I responded to Patrick's email confirming again that I will be there the next day at 2.00 pm I received another email from the sales manager Martin Fiello responding to my confirmation: :"Sounds fantastic, Patrick will take great care of you. Looking forward to  your visit. Have a great night "The next morning, on 05/29/21 I received an email from Patrick, letting me know that he created an account with AutoNation for me .I left Scottsdale, AZ, at noon and was 10 minutes from the dealership when I received a simple text message from Patrick: "Just wanted to reach out and let  you know the vehicle sold". I called Patrick immediately and he stumbled around, not being able to explain what really happened. He transferred me over to Martin Fiello and I got his voice mail. I saw that he returned my call when I arrived later back in Scottsdale. Needless to say that I was not in the mood to talk to this moron. The level of negligence is just mind blowing, the level of incompetence makes me wonder why I even considered buying a car from AutoNation. By the way, it is Memorial Day weekend, I am a veteran and this is the thanks I received from AutoNation!

BMW of Tucson Service is the best, specially my favorite service advisor Katelyn and all of her team . Good experience always

Rachel was very professional and knew the BMW's inside and out. I was very glad to have her as my sales person.

Great customer service focused people. Thanks for a great experience Tyson.

As always the people at BMW of Tucson rise to the occasion when things don't turn out like everyone excepted them to. After a warranty service to the battery/emission system of my 2020 X5 I could not call out or use navigation while driving home. I turned around and my Service Advisor Kayla quickly and expertly addressed the problem (quite simple but annoying) and I was back on the road in 5 minutes. Maybe BMW should count on helping customers deal with simple but annoying problems after changes to the electrical or computer system in their cars? Thank you again Kayla! Alan Kearney

I had to drop off my car for routine maintenance and be at work early, so I called Kayla and she was able to streamline the whole process for me. It was due to her effort that I was able to get in and out of BMW in less than 10 mins and be at work in time.

The experience with BMW tucson has literally led to my family never owning a BMW again. Absolutely terrible. And it cost me $200. I am now donating my car. Thanks BMW.

Exceptional patience, education and personable service by the sales man and staff. Couldn't recommend enough.

Got to Love Tucson roads! My X5 had another screw in the tire and discount tire whom I purchased the tires from couldn’t get me in and my tire was completely flat and unsafe to drive on. I took my car to BMW and they were able to repair my tire in a timely manner and I was able to get on with my day!!! Pretty great when they remembered me from a couple months ago when I had my other tire repaired. Friendly service! Thank you!!

I was just browsing around for cars at first, and they were just one of the places I was looking at. I felt like I wasted their time for about a week while I waited to hear back about other applications with another dealership and my credit union. However, they were dedicated to helping me out. They even offered to come bring the car to my home so I could test drive it to work. I eventually ended up going up to the dealership and gave it a proper test drive. I haven't driven manual transmission vehicles much before, so I was nervous. My dealer, Kevin, took me to a parking lot where I could practice with the clutch until I was comfortable enough to take it to the streets. Kevin helped me understand how to drive with the manual transmission better. It was so much fun to drive it around, I fell in love with it. Even though I wasn't sure how I'd like it at first. They stayed with me and helped me get set up with a nice loan with decent interest rates and I was able to leave with the car the same day. They even refilled the gas for me. Kevin gave me some tips for getting back home from the dealership, as I wasn't too familiar with that area of town. Altogether, it was a wonderful experience. Thanks to Kevin and everybody else that was super eager to help me as I waited and processed forms. They even have a nice waiting area where you can watch tv, sit down, relax, and get some coffee, etc.

The place is clean and the workers were friendly and professional.

Juan Carlos has helped us with two X3 purchase this year and is the most professional and courteous salesman I have encountered at any dealership. I highly recommend asking for him. We couldn’t be happier!

Ernest Buck was amazing. Was a gift for myself and I had one day to fly in and retrieve the vehicle and drive back out of state. They went above and beyond so I could get the exact car I was looking for. Highly recommend!

After a long, hot day of car troubles, I needed a smile and an understanding person. I got both in Jayme. I didn't buy my BMW from here, it wasn't their fault that it broke only a month after I bought it, but I had lost my sense of humor by then. Jayme understood. She updated me on my repairs, ordered just one more thing I felt would give me peace of mind, and never lost her amazing customer service. Thank you.

The service department takes care of what you need.

This was my last visit to this service department. I arrived for my appointment to find the designated service advisor missing in action. There were 3 others just sitting at their desks, apparently not doing anything, insisting that I just sit there and wait. When Kayla finally appeared, she was disorganized and could not figure out how to get her computer to work. Then after a while, she determined that I didn’t have to sit there and wait, she could just call me when she had it figured out. It’s a nice dealership and they do good work, just not sure why they can’t figure out the customer service part.

I was deciding between BMW and a few other brands, but BMW made it an easy decision because they actually have cars in stock and they are all beautiful cars. Even if the car I wanted wasn't here in Tucson, they said they can get it and they did. They said it would take at least a week, but it only took 3 days from California. The overall process was one of the easiest I have ever dealt with for an auto dealership. My salesman Wenmin was very polite, knowledgeable, and efficient. Their electronic signing made life so much easier and less time consuming, and everyone was super nice! They were all very patient and no one ever made me feel pressured.

Great Service! Katelyn Withrow - Our Favorite Service Advisor who’s able to help us with any questions and services we are need and of course the best price. It’s been our 3d time in your dealership and we are be back. Thank you.

BMW Tucson's service department continues to shine. The shop’s crew of superb service advisors has, as a group, firmly nailed that tricky balance between professionalism, performance and personability; of them all, my new service advisor Ryan Lange deserves special recognition. I was concerned when my previous service advisor left the outfit; we’d developed a business-like but easy rapport that I wasn’t sure I’d see again in that shop. My first appointment with Ryan was on 15JULY21, and he immediately put my mind at ease regarding my previous fears. First of all, the man is a consummate professional, works hard to satisfy and to deliver sometimes hard-to-get services; two short-notice maintenance actions, both with loaner vehicles, immediately come to mind (many thanks, Ryan). And he's easy to talk and relate to because of his honestly amiable demeanor and wealth of experience and knowledge, BMW-relevant and not. Ryan Lange is the sort of top-drawer professional who adds value to and ups the game of any organization in which he works; BMW Tucson is fortunate to have him.

Great service advisors, very attentive. A timely turn-around while I waited for basic service.

Good buying experience. Kevin White did a great job of taking care of us.

We went to BMW of Tucson, and had (2) cars we were interested in. We were approached by Salesman Juan Parra. He was excellent & made our buying experience a positive one. We were not pressured, and EVERY single question we had ... he answered. He was very knowledgeable with the information we sought. He is an asset to this dealership, and we strongly encourage buyers to seek him out if interested in a vehicle from this dealership. After the purchase, he also follows up to ensure the experience is a positive one by ensuring all facets of the transaction are followed up on to completion, and to your satisfaction. Thank you BMW of Tucson, and THANK YOU Juan Parra for making our buying experience seamless.

AMAZING....the service couldn't have been any better. I was kept abreast of how my car was coming along. My Service Rep is the greatest and he went above and beyond his duty. I recommend Tucson BMW service for your car.

Great experience

If you are looking to a get a great new ride along with excellent customer service, then look no further - I highly recommend this dealership without hesitation. Purchasing a car can often be an overwhelming task, but my sales advisor, Patrick, ensured my experience was seamless. He’s a very kind, active listener who provided a no pressure, comfortable environment with exceptional follow through and follow up. Their website is user friendly and easy to navigate, which made it very simple for me to know exactly what I wanted before even going for a test drive. Thank you again to everyone at BMW of Tucson who helped me along in the car buying process! 🙏

We were very pleased with our first visit for oil change ,as well as the check on tire pressures!

I've been taking my 1999 Z3 to be serviced here for 20 years and I have to say, this last experience was my best. Jayme took the time to explain the details of what needed to be done and then what was done. She even had the mechanic physically show her, which then allowed her to relate what she saw to me. The multi-point inspection sheet and invoice given to me were both clear and thorough. Thank you Jamie - and the mechanic who worked on my car. I very much appreciated the great service.

Great customer service.

Tyson is very amiable and great to work with. He genuinely cared about my issues and worked hard to get them all resolved. Thank you for a job well done and for being flexible with my crazy schedule!

After having X5 in more than I should in a short period of time I’m needing to return once again to take care of poor work. I respect most people in the service department but it feels like they move in slow motion and I cannot even get a response.

Katelyn was personal and professional. The problem was fixed in short order and I was happily on my way

You can’t get better service, from the sales team to parts and service team!

My experience with Jay Owens was great from start to finish. Very knowledgeable about BMW, extremely pleasant to deal with. He responds even after purchase to all my questions and is very helpful. If I could give him an 11 on a 1 to 10 I would. I would recommend Jay to any friend who was looking for new bmw.

Really nice dealership, advisor was really helpful and the bribery of free ice cream is always a plus

BMW of Tucson repaired my cracked coolant expansion tank, and preventatively replaced my turbo auxillary pump. Not cheap to say the least. BUT I will say the place is nice, the loaner car was nice/convenient, and Jayme is a pleasure to work with.

Head a great experience ruth bmw of Tucson. Polite, fast, and efficient.

I had a great experience at BMW Tucson. Everything went as planned with my service appointment.

As usual at BMW Tucson you made the experience very easy. The parts you needed arrived in a timely manner. It's only been one day but everything seems to be working great. Thank you again for the great service.

I paid $1,953 for a check engine light that was not fixed.

Thank you Jay! Grateful for your OUTSTANDING service. Bravo Zulu!

Very professional service experience

The customer service at BMW of Tucson was second to none. They were knowledgeable, professional and most importantly timely in their service and responses. I highly recommend this dealership to any who are considering purchasing a BMW.

Kayla helped me out so much and painted a clear expectation of what to expect. Awesome place and even better staff! Thank you Kayla!!!!

I visited BMW service department for a regular service appointment and was in and out at the allotted time. After 5yrs of owning my 328i I needed a new battery. So with regular service, a new battery and a car wash, I was ready for my summer travels

Although not the ideal way to schedule a service (I had to get my car towed) Ryan was helpful from the beginning. When parts were not available for a couple days Ryan also made arrangements for a loaner car. He made a stressful time seem less stressful.

Kayla was amazing! She attended to my issue immediately and was able to explain what was going on with the car in simple terms. Her calm demeanor enabled me to stay relaxed in a stressful situation and she never made me feel rushed.... very professional!!

The sales person we talked with was Patrick Taylor, we never felt like we were pressured to purchase a car at that minute. He took us out for a test drive on the car we were interested in and answered all questions we had.While in the office he asked if we wanted water and told us about other they had available. Patrick was great to work with and I would recommend him to any of my friend as the person to work with.

Our purchasing experience at BMW Tucson was excellent. The negotations on the new vehicle and our trade was professional and we were happy with the bottom line. There is not pressure here on any part of the sale and the personnel are professional and knowledgable about their vehicles and options. This is the third vehicle we have purchased at this dealer

This was my first time at this BMW service center, I was glad to meet Tyson my service rep, he made everything pleasant. A little steep for an oil change, that was not his call, but at least I know it is being service by BMW Pro's. I will be back for my next service.

The staff was super helpful and accommodating. We were traveling from out of town when we had an issue with our A/C and they made sure to squeeze us in their busy schedule and repaired our X -5 in less than 2 hours. And such a beautiful and comfortable waiting room. We are very grateful. Thank you Jayme and staff!

Great experience, would highly recommend for purchasing a BMW.

I was in for the routine service as called for. All was done efficiently and car was returned earlier than promised. Well done!.

100% SATISFACTION ! THE SELLER WORK GREAT IN MY FAVOR DEFINITLY RECOMEND PATRICK TYLOR !!

The service department was great. My service advisor, Jayme, was professional and efficient.

This was the best BMW dealership experience so far!

Great experience, Jayme Larson got me right in, explained the service needed and even quote future services and prices. Even rewashed my car after being spotted by passing drizzle. Good job Jayme looking forward to working with you again. Richard Clements

Tyson was great. Good service. Good teamwork.

Great experience wouldn’t have changed anything. Made buying a car easy.

Everything was excellent from sales to the financing office. Everyone was dedicated to making sure I was totally happy with my new X5. Special shout-out to Rachel Bracety in sales, who went the extra mile to ensure the X5 was the perfect vehicle for me.

Tyson in the service department is awesome and is super professional! Additionally, he has outstanding customer service skills.

I have lived in Tucson for almost four years and I have experienced nothing but exceptional service from this dealership every time I've taken my car in for routine maintenance and repairs. Their pricing is competitive compared to dealerships I've been to in other cities, and they often text service coupons and specials which is a great perk. I imported my BMW from Canada and the service department has been easy to work with when taking care of any recall work required. For the last couple of years I've dealt with Katelyn in the service department for all service and repairs and she is one of the best service advisors I've had the pleasure of dealing with! She is knowledgeable, efficient, and friendly, so I always try book my service appointments with her. Katelyn explains things in detail and advises whether specific maintenance can wait until my next service appointment which I appreciate. Tucson's BMW dealership is top notch and I'm thankful that I don't need to travel to metro Phoenix for service.

Tyson in the service department provides outstanding customer service.

Great prompt friendly service Jolly & Helpful Staff ✅

Our service was provided efficiently, courteously, and within a reasonable time frame. We enjoyed our front-end paperwork time with Jayme. She was friendly and had a great sense of humor, making us feel welcome and valued. We love BMW of Tucson almost as much as we love our car!

Excellent professional service by Ryan Lange. Always a positive experience at this Dealership. 13 year customer.

I’ve made several trips to this dealer for various repairs, the staff is always very friendly and knowledgeable. I’ll continue to service here and inform friends and family of such good customer service. This is my 3rd BMW.

Very accommodating customer service. I've had several BMW's in various states and the service has always been above and beyond the standard. This is something that BMW is well known for.

It was a nice experience like usually. Thank you. Sorin Racolta

I arranged for my car to be detailed after its regular service. The service advisor, Tyson, felt the detailing was less than perfect and suggested he'd like to keep the car for an extra day so that he could have the detailing re-done. I appreciated that he was looking out for my best interests.

Rachel at tucson BMW was fabulous. She was straight forward, responded to calls and emails incredibly quick and ultimately was very easy to deal with. I initially reached out the Rachel on a Thursday afternoon, the car was in my hands less than 24 hours later!

I purchased a pristine 2015 Corvette Stingray 3LT from BMW of Tucson, and my experience with sales personnel was very efficient and professional. The business manager was also efficient and processed my purchase without any hard sell tactics. Overall, a very pleasant purchase. I would recommend them as an excellent dealership to purchase a vehicle from.

Jay and Zane made the entire process effortless. Very happy with the whole experience.

Personnel assisted in a great professional manner. I?m thankful of such dedicated employees. Thank you for being thoughtful in my needs. Truly yours Hugo Rolando Soto. 20 June 2021. Happy Father?s Day ?

Great service. Jay and Zane made the whole process effortless.

I felt pampered the whole time I was there. Everyone was so easy to talk with.

Amazing service, very helpful

I took my 2013 BMW128i in for its annual "checkup." As usual, we both received first class treatment. I truly appreciated that as a new widow I was not "persuaded to spend lots of money for unnecessary work or products. I feel safe and pampered when I go there. I had a nail in my tire and they recommended that I go to a tire repair place to have it fixed rather than sell me a new tire I really didn't need. Special praise and thanks goes to Kayla Diaz, my service rep. Topping off the visit was a complimentary car wash!

My experience with Rachel at BMW Tucson was beyond excellent! I have been putting off buying a new car until I reached out to her where she proceeded to make the process so smooth, easy and pressure free. She was professional and listened to what I was looking for. Being a small business owner who also works other jobs, she really made buying my new (used) car an easy, efficient and stress free process - it was great to be back to my busy schedule as quickly as I was afterwards! Thank you! I would highly recommend BMW Tucson and Rachel for anyone looking for a car!

Excellent and prompt service.

My experience with Rachel at BMW Tucson was beyond excellent! I have been putting off buying a new car until I reached out to her where she proceeded to make the process so smooth, easy and pressure free. She was professional and listened to what I was looking for. Being a small business owner who also works other jobs, she really made buying my new (used) car an easy, efficient and stress free process - it was great to be back to my busy schedule as quickly as I was afterwards! Thank you!

Patrick was the best....as was the entire BWM sale team supporting Patrick. They have earned my business for years to come in Tucson

During the past three years of ownership of our X3, and the X4 we owned previously, I've never had a complaint regarding the service we receive at this location. During our most recent visit, our service advisor, Kayla Diaz took great care in explaining not only the services we received that day, but also a few services the car would require in the near future and what they would cost. She was professional, courteous, honest and friendly and a joy to work with. I'll continue to visit this location for services.

Service department is pathetic. Stated it would take 1 1/2 hours to change oil and wash car. Started complaining about delay after 2 hours. Ryan took off for lunch I guess. As did everyone else. Finally got my car back after 2 1/2 hours and not washed. But the big problem was the mechanics screwed with the car. Physically moved the passenger mirror down to bottom so it couldn't be adjusted. Deleted all presets. Got into the trunk and made it so top wouldn't go down. And removed Sirius radio subscription. Like the car, hate the service dept. Will never go there again. Btw, I have free oil changes there. U get what u pay for. Lol

Great service, including replacing a tail-light I did not know was problematic. Thank you!

I have really been impressed with the quality of business and atmosphere. They did tell me they were going to wash my vehicle but didn’t. They said if the light bar was in the way they wouldn’t, but I bought it that way from them. Otherwise I was very impressed and have recommended others to them already.

The sales staff were excellent to work with. They were very personable and truly seemed to care that your experience with them was a good one. I would recommend them to any of my friends, family or neighbors.

Professional and friendly staff. Ryan was exceptionally helpful, and knowledgeable. Service department helpful and pleasant Great experience.

Very professional service

This facility was not only clean but the people were extra nice and helpful! The waiting area was comfortable and spacious.

Had my oil changed and free car inspection. 1st rate service and diagnosis of minor items for future attention. Staff very responsive and diligent. Overpriced but you pay for quality.

As always, quick, efficient, and friendly from making the appointment to driving away after the appointment. Now, if it were free, it would be perfect!

No pressure . Professional approach to selling cars!

I had a terrific experience in the service department.

BMW reps were knowledgeable, professional and on time. New lobby is very nice and spaced out.

Ryan and Tyson have been the ones i h e dealt with. they are awesome and worked with me to get my issue resolved. great customer service

Fast, Efficient, Friendly, great hot chocolate machine!

THE BEST DEALER EXPERIENCE 😍 I think we will be life time bmw owners 🥰

Tyson Kessler was so accommodating and a pleasure to work with at this dealership. It's because of him I'll continue to go to this facility. Every other time I've been there I've been alienated and left mad. He's truly a very valuable employee. 5 star for sure.

This was a service appointment to fix defective SOS system. Turned out needed a battery, but needed to remove part of headliner to access. Adviser (Jayme) explained thoroughly and even expressed some sympathy for the costs. Most expensive battery I have ever bought. This is an engineering issue BMW needs to solve. If I can be expected to repeat this issue on a future BMW, think I might look at another marque!

Brett Sabori, our saleman, was very attentive and made us feel welcome at BMW of Tucson. We didn't feel pressured into buying a car and he made the experience of buying a BMW awesome! Give him a raise!

Ryan in the service department is patient, honest and very helpful. While my visit to the service department was for a simple oil change, I also had a technical question on using bluetooth with Audible and Spotify. I was running into issues with continuous listening and so Ryan was able to help me fix this problem. Very satisfied!

Scheduled service for a couple of recalls on my 2011 BMW 328i. Parts were available and the appointment was made quickly and conveniently. Reception, drop off and pick-up was a smooth and efficient process. Courtesy safety inspection and wash done too. Waiting area very clean with ample, comfortable seating.

This is the way servicing a car should go....everything was on time as quoted. 5 stars.

Overall disappointing level of customer service. New vehicles, on the lot, didn't appear to be well cared for: 'replace battery' indicators on multiple vehicles that we looked at, including the one we took for a test drive, and a misaligned (or broken) moon roof on the same car. My partner made her appointment over a week prior to our visit, however the staff did not prepare for us when we arrived as scheduled. Upon closing a deal, we were informed that the vehicle could not be driven away that night because of an open recall. Compared to other dealerships that I've worked with recently (across the mainland US: Dodge, Ford, Mazda, BMW, Honda), this one stood out the most, and not in a good way. We ended up taking our business elsewhere.

I was extremely disappointed by the Tucson BMW location. I made an appointment to look at 2 new vehicles there with the intent to drive off of the lot with one of them. I had to drive two hours to come to this location so I made it very clear to the representative I spoke to that I was planning on driving off the lot with a car during my visit. I pre-filled all of the credit applications/ paperwork I was asked to ahead of time. When I arrived, there was nobody there to help me. I stood around waiting for 10-15 minutes before I got help. I was told that there was a death in the family of my original sales person. I found this to be extremely unprofessional. I did not think he would have appreciated such personal information being used as an excuse for why I was not being taken care of. My information was in the system, I booked that appointment a week ago, there was more then enough time to find someone else to assist me instead of disclosing a coworkers personal information with me as an excuse. It was very uncomfortable. Furthermore, the two vehicles I had asked to look at both had bad batteries so it was clear to me the new lot inventory is not being properly maintained. The sales representative I was transferred to was extremely uninterested in showing off features of the car to me during the test drive I was not sold on that car being better then my current BMW. I ended up having to redo the credit paperwork after I decided on a vehicle, so I am not sure where my original paperwork went. Then I was told the vehicle I was trying to purchase had a recall on it so I had to come back the next day. Why that was not checked a week prior as routine maintenance on new vehicles is still confusing to me. Especially when I made it very well known I was trying to drive off the lot with one of those two vehicles that day. It was over night that I reflected on my experience and decided I did not want to purchase the car. The last time I bought a BMW it was the complete opposite of this experience. I had no appointment and I received great instant service, I was sold on the features of the car and it was ready to drive off of the lot. That is the service I expect when I go to BMW and that was not met at all at this location. I think the Tucson location has some work to do in their sales department.

Will give you any wrong diagnosis to get your money and next day another new wrong problem to keep paying.

I have had only good experience with both my vehicle a 2017 X3 and with all servicing.....however I was disappointed this time. When I purchased my vehicle it was "Certified" supposedly with a 3 year warranty taking it to 2020. I was encouraged to extend that warranty for an extra year which I did purchasing an extra year. That would have taken me to September 2021. When I brought the car in teh computer was out. When it came back up I was told my warranty for this servicing had expired. That warranty started at "in service date" and not 3 years from my purchase date. Therefore I paid the $976 for my servicing. It was my intention to purchase another vehicle before the warranty expired. I feel like I was dinged twice....paying about $1000.00 to extend warranty for one year and then paying $1000.00 for the service when I think I should have been covered. NOT HAPPY!

Service representative, Tyson Kessler, did a great job with a minor repair of my x3. Five stars for him.

Brought my car in for a tire change and they found the rim was damaged, Tyson took care of everything for us and even though they had to keep the car for a week due to some delays he kept us informed and was super professional and great to work with.

Staff is very nice and professional

If you want to experience the highest level of incompetence, negligence and unprofessionalism then you have to make an appointment with BMW of Tucson (AutoNation)! I contacted BMW of Tucson on 5/28/21 through their website to check on the availability of a Mercedes S 550 that was shown in their inventory. I received a text back, confirming that the car was available, made an appointment for the next day and was informed that someone from sales would contact me .A short time later I received a text from Martin Fiello, letting me know that he sent me an email confirming my appointment. Then I received an email from the salesman Patrick McCoy informing me that he would be the one assisting me the following day.Another email from Patrick followed with questions in regard to my preference to communicate, in the last email Patrick writes "I will have the car ready to test drive". As I responded to Patrick's email confirming again that I will be there the next day at 2.00 pm I received another email from the sales manager Martin Fiello responding to my confirmation: :"Sounds fantastic, Patrick will take great care of you. Looking forward to  your visit. Have a great night" The next morning, on 05/29/21 I received an email from Patrick, letting me know that he created an account with AutoNation for me. I left Scottsdale, AZ, at noon and was 10 minutes from the dealership when I received a simple text message from Patrick: "Just wanted to reach out and let  you know the vehicle sold". I called Patrick immediately and he stumbled around, not being able to explain what really happened. He transferred me over to Martin Fiello and I got his voice mail. I saw that he returned my call when I arrived later back in Scottsdale. Needless to say that I was not in the mood to talk to this moron. The level of negligence is just mind blowing, the level of incompetence makes me wonder why I even considered buying a car from AutoNation. By the way, it is Memorial Day weekend, I am a veteran and this is the thanks I received from AutoNation!

Helpful and friendly service real hidden and in the back but worth the ride.

We had amazing service! We were ready to return our leased vehicle but were approached by William who gave us a great deal on a beautiful new vehicle. We’re very happy with our experience!

Best BMW dealership in the nation! Top notch customer service and Katelyn Withrow is amazing to work with!!!

BMW of Tucson made the buying process simple. Rachel was very professional and great to work with. Getting a fair price, financing the vehicle and having it ready to drive home was simple and efficient.

The service writer and all those i came in contact with at your dealership were very cordial and professional and preformed as I would have expected.

Staff was very personable , efficient and courteous! Thanks for all the help.

Service yesterday was great, customer service was A+.

I purchased a CPO X5 from BMW of Tucson. The car looked fantastic based on the pictures they shared and the FaceTime the rep provided. So I committed to purchasing the vehicle and made a deposit. Shortly thereafter I receive notification there was suntan lotion stains on the white leather interior. They said they could fix it with their leather repair guy but would not pay for it. They said the treatment would fix the problem so I agreed to cover it. Unfortunately shortly after the car was delivered the color came off and the leather was yellow again. I requested a refund of the cost of the treatment and they denied it. I feel like this dealership knew they were selling a car that was not CPO quality and we used my remote purchase situation to get rid of a problem car.

Wenmin Xu [contact info removed] Sales Associate did a great job on my new bmw 228i!! he was verg fast and did such a great job! Go to him if you need a fast sales guy or someone who is willing to help!!

Just bought a low mileage certified BMW and had a great sales experience, as I have had with BMW of Tucson on 3 previous sale or lease experiences. My sales rep Ernie Buck knows BMW's like the back of his hand, which is very important to me, as I am a car guy. He is a fair, no pressure, straight shooter and a pleasure to work with. I have the same to say about Zane in Finance. I love the brand, and this dealership is first rate!

I had services performed on my vehicle (oil and filter changes). The service was good, the assistance was professional, the prices were high and there was a greater feeling of "piling on" than I've felt visiting most other repair shops. For instance, registering the battery I had bought elsewhere was a $140 service option that I declined and a fluid flush was another $170. They did offer to shuttle me to the Mall (where I waited) but I was hopeful of a greater difference between the dealership and a "standard" auto shop. The most important differences I noted were BMW does have better access to and experience with their vehicles and they will charge a premium for those things.

Juan was amazing at getting me into my new car. It was perfect for me. He made it easy and explained everything in detail. Your team was great!

The team at BMW of Tucson provided a great experience in buying my first BMW! The delivery process was efficient and informative. The General Manager took time to thoroughly answer all my questions and gave me his card to personally contact with an issues! That is what customer service is about.

Our salesman Patrick did a great job finding us a car. We bought an X5. We were expecting a car with certain features, and when that one became unavailable he found us one with more features than we were expecting for the original agreed upon price. We now have a really beautiful car.

Superb and timely service

Very happy, Jayme Larson was very sweet, and helpful, you guys should give her a promotion!!!

Tucson BMW's GM Gordon Giacomazzi is a first class human being who hires exceptional sales and service staff. Three who really helped with my wife and I buying a 2021 X5 M50I were Martin Fiello, sales manager, and sales reps Patrick Taylor and Patrick McCoy. All three were on the ball, made special arrangements to have us drive several models and searched on line for the perfect car for us. Nothing was out of bounds and everything was positive and not high presure sales unlike other dealerships we've experienced in the past. A first class experience coming from a first class organization. And it's NOT an unusual experience coming from Tucson BMW. Believe me, it's that way every day there . My service expereince on our previous BMW's were exactly the same. Smiles on their faces, even with masks and ready to help you in any way they can.

I had car trouble while visiting my father in Tucson and had my X5 towed to Tucson BMW after hours. I needed to drive back to Southern California imminently, so I was anxious about the timing as well as making sure all was resolved before my long drive. Katelyn, my Service Advisor, and the entire service team, went above and beyond to research and resolve the issue! They traced the obvious problem back to a root cause and resolved both, all in 24 hours! I am very impressed and thankful. BMW of Tucson has a very courteous, responsive and experienced service team!

Excellent service for a very involved and lengthy air conditioning repair. Katelyn Winthrow (BMW Service) coordinated the repairs and was courteous and professional throughout. A loaner car and periodic status updates were provided.

I bought my used BMW car about 6 years ago from BMW of Tucson and have always felt cared for by my service advisors. My current service advisor, Kayla, has been with me for the longest time of all of them. She feels like family now as I’ve known her for so long and she treats me with respect and care like family. Kayla is so smart too! One time I was on vacation and my car started making a strange noise. I immediately called Kayla and she was able to figure out what the problem was over the phone just with the description of the noise it was making. I’m astonished by her knowledge of BMW’s. Granted I’ve had to replace a lot of things in the car, but I do drive more than the average person due to my job so I guess that is to be expected. I am very grateful for Kayla. Even though I know I can get repairs done for less in other places, I know that my BMW won’t get better care and I won’t be treated as well anywhere else. You truly do get what you pay for at BMW of Tucson.

Always prompt, courteous, reliable service !

Always great service. Clear explanation of what and why the work will be done. Spotless waiting area.

Not recommended. I had a terrible experience buying a car from them. I did all the paper work and deal for a car that never arrived. Go to Phoenix instead

There was no haggling over price, promotions, rebates, etc. Everything was presented up front and the final number was very agreeable. Although we had to wait a while to complete our purchase as the dealership was short staffed, Patrick made sure we were comfortable and checked on us regularly. Everyone we spoke to apologized repeatedly for the wait but once we were seated with Zane, the process went quickly and there was no pressure to purchase additional coverages-just basic explanations and costs.

Unethical, Unprofessional, Disrespectful. I went to buy an used car I got a deal for a car that was not in the dealership. I did all the paperwork. The sales manager Martin Fiello told me that the car was mine. They needed to send the car from California to Arizona. The car never arrived. They only wasted my time. Gordon Giacomazzi the general manager never answered me. Very bad experience.

Always have a great experience with the service department!

While the buying process can be time consuming, the service our salesperson, Rachel provided was excellent.

Ryan L. in the service department was extremely accommodating and efficient. I look forward to working with him again. We own and operate numerous vehicles and during routine maintenance meet with multiple car dealerships in town, BMW Tucson has always stood out among the rest with their customer service and attention to detail.

The customer service was excellent with timely and reliable technical service.

Ryan and the Service Department at BMW of Tucson were life savers. My A/C went out on the long hot drive from San Diego to Tucson and I showed up there at about noon on a Saturday. They were very clear with me that they could not promise to get me in at the last minute with no appointment, but Ryan said he would do his best to get me patched up for the ride home Sunday. Well, it turned out they were able to find and fix the problem, all while I waited (and at a very reasonable cost). Thanks, folks. I really appreciate it.

Exceptional service and attention to detail. Ryan Lange is communicative, polite and always keeps me advised of the progress. I have dealt with Ryan for over a year and will continue for years to come. Finding someone you can trust is very important to me and you will always find that in Ryan.

Ernie provided a wonderful experience in buying my new car!

Great customer service. Knowledgeable staff. Great experience

Professional, courteous and knowledgeable. It?s always frustrating trying to dissect the offer and trade in!

Always a pleasure to get my M340iX serviced at BMW of Tucson. High attention to detail. It makes it easy to won and drive a high performance luxury tourer.

Excellent Service every time. Service Rep explains everything in easy to understand terms.

Since 2009 from sales to service the best and most friendly care I’ve ever experienced. There was never a time when I Felt that I could receive better care elsewhere

Great. Keytlin was on the ball and took care of everything expeditiously.

Service appointment went as planned....work completed quickly and my car was washed and vacuumed too. Waiting area is clean and comfortable.

Service members were prompt, attentive and courteous. Highly recommend their vehicle services.

Excellent customer service, always on time and professional service agents. Totally recommend!

When I arrived, the service rep told me that my wait would be around 90 minutes. It was actually more than an hour longer. Little information to me during the process except to say that the car would be ready in about 15 minutes.

Serviced ahead of schedule and contacted throughout process.

My X5 needed repair, and the service department was quick and efficient. I had my car back very quickly.

The buying experience was very easy, professional, and fast. Juan Carlos and Bill Murphy were excellent, very knowledgeable and there was no pressure. This was one of the most satisfying buying experiences we have had in a long time. I would recommend this dealership and the two employees very highly.

It was my first vehicle purchase on my own and my experience was great

Excellent customer service😃

Michael Xu great job on my trade up ! Car was ready just for me — you made it easy and actually fun to hang out for a bit ( quick turn around) loved my experience and my new beems.... is the s***! Great job and Thank you.

Kayla and Kyle are an excellent team in the service department at BMW Tucson. Thanks, car runs great!

Service rep was courteous and helpful. She answered my questions. Service was done on time, and to my satisfaction.

I went in for a regular service visit and oil change. What a beautiful shop and the vibe was really nice. Service rep was very good and I enjoyed my wait.

The service here has always been great. Kayla was quick and communicated everything up front. Car was ready when they said it would be.

The whole experience was so smooth and everyone at the dealer was incredible!! Special note to Rachel who really went above and beyond to wrap the deal up and even through the delivery of the car to me in Miami... phenomenal service... I will absolutely be a returning customer!!

As you can tell from above, I am very pleased with the attention and overall quality of service given to me first, by Lalania Mueller and second, by Tyson Kessler. Since the replacement tires for my 650i Gran Coupe were not in stock and a loaner car was not available at the time I dropped off my car, drop-off and pick-up courtesy service was provided for my convenience. The driver name Troy was most pleasant and respectful. Please note that I had bought a 650i in 2012 and traded it in for this 650i Gran Coupe in 2015. Since I have less than 50,000 miles on it, I don't plan to buy a new one within the next 12 months.

Hi , I have taken my cars to this dealership for years and every time they have done a great job, excelente service and great attention ???? keep up the good work!!!

On time and very friendly....the lounge area was pleasant...my car was washed...

I am from out of town and had a light come on so I stopped in with my BMW X4M. They were quick to diagnose and fix the issue and I was on my way. Everyone was polite and helpful while I waiting. Thank you!

Ernie was very knowledgeable and helpful. Took time to answer all my questions. No high pressure sale.

Excellent service, BMW Tucson earned this 5 star rating by taking very good care of my X3 and me. Thank you!!

Kayla has always been so helpful and professional. She goes the extra mile in making sure my car and I get premium attention. I've been very happy with BMW Tucson and highly recommend it.

I purchased my new X7 this week from Paul at BMW Tucson. The vehicle itself is gorgeous and I love it! The shopping/buying process was a bit different for me. The vehicle had to be ordered from the assembly plant in SC. Paul made sure I understood every step of the process. He kept me up to date on the progress and even sent me pics of the vehicle when it was delivered. Personally, the car buying process is annoying to me, but this time around it was very different. I think BMW Tucson does it the right way, huge thanks to everyone there!!

Nothing to say except it couldn't have gone better. I had my car back in record time, and I appreciated the loaner car.

Always excellent service, repairs and special attention to details.

I have always had excellent service at BMW Tucson and would recommend this location for anyone with a BMW requiring assistance.

had a very positive experience at BMW Tucson. Paul Lunde, Sylvia, Martin, all very helpful. But best of all is my new 430i!! The staff is patient and the deals are good. Would recommend the dealership highly. Now if I only knew as much about my 430i as Paul does...

From the moment we sent a request for info online to the dealership it was smooth sailing. Our salesman, Anthony, was very knowledgeable about the vehicle and easy and enjoyable to work with. The management was wonderful as well and never made you feel uncomfortable. Definitely would recommend buying from this dealership for any vehicle!

Capable, efficient and friendly service. Service team got my car in and out for routine service quickly and had me on my way.

Great car, dealer service advisor Katelyn is terrific

Excellent service. Katelyn very conscientious.

THIRD TIME. AS ALWAYS JUST PERFECT AND A DELIGHTFUL EXPERIENCE.

I have a 2013 BMW X5d , I brought over from Germany 🇩🇪, it had a Engine warning light, called fro an appointment for the next day, the diesel exhaust system is a complicated system, but BMW Tucson, figured it out and fixed the problems. They have great mechanics and will find the problem and fix it.

Great customer service and a great overall experience

Salesperson Jay Owens was very low key, not pushy. He explained everything and was helpful running down some specific questions. The car was in great condition, very nice buying experience. Only suggestion would be to develop a faster financing process.

I had an appt at 9:00am, got right in, my car was completed in under the estimated time, including a car wash! Waiting area was very comfortable, good coffee!

I traded my Volkswagen for another Volkswagen they had on their lot. I was given top value for my trade in and was given a good deal on the one I bought. Paul, my salesperson, was such a wonderful person and made the whole process a good experience. I would recommend doing business with him.

Excellent customer service Kayla Diaz. I do have to bring the car back in because one of the warranty repairs did not solve the problem.

Great evaluation of my maintenance needs, detailed cost forecast, easy scheduling, immediate attention on arrival for my appointments, fast execution and ongoing progress reports during the service, reasonable pricing, within and usually less than predicted, being treated a an individual, not like one of many! Ryan Lange, Assistant Service Manager, is outstanding, always knowledgeable, always working with you. Great communication. Trust BMW of Tucson. I have three cars (not under original warranty) from there and do all maintenance work there too. They stand behind their name and product 100%! Thank you to the whole BMW of Tucson Team.

Recently got two of our cars serviced here. The customer service was great and the turn around time was amazing.

My wife and I were not expecting to purchase a car at the time we stopped in but Patrick was very pleasent and thoughtful with his approch to us. So everything with Patrick was great! However there was a time that my wife did not feel well treated when she asked if she could use the rest room to one of the other salesman.

Was looking at civics within the area and saw one in the parking lot. Patrick helped me with any questions or concerns I had. This dealership was extremely friendly and helpful.

This is a great dealership and I would highly recommend BMW of Tucson.

This is a great dealership and I would highly recommend BMW of Tucson.

I took my 2002 bmw 530i to bmw and lalania my service adviser went above and beyond I am so happy with the service she did for my car I couldn’t be any more great full for her fixing my car and keeping me in the loop the whole time! I definitely recommend if your going to take your car to bmw see LALANIA

Great service! On time for taking care of my appointment. They had a car ready for me. Nice dealership!

I went to the Dealership to see if it was worth switching from another luxury brand. I had never owned a BMW before. The sales associate, Patrick McCoy, was terrific. Not only was he thoroughly knowledgeable about the entire BMW line, he was patient in answering all my many questions. At the end of the day on the basis of the time I spent with him, I wound up buying a BMW. Would highly recommend.

Went in to look at BMW. Had never owned one before. Patrick McCoy my Sales Associate was tremendous. Showed in depth knowledge of the cars and was very patient in answering all my questions. Wound up buying an X5 based on my experience with him and the other team members I met.

Timely, professional service. Ryan, our service advisor does an excellent job.

Good service by knowledgeable employees

Great service from the buying experience to the maintenance service.

Easy quick service when visiting from out of town.

We were greeted warmly. Michael found us a beautiful Audi convertible. We were given a loaner until car was ready. They even bought us lunch. Zane was great too.

My experience at Tucson, BMW as I had an outstanding sales person (Rachel Bracety). She went above and beyond to get me a deal on a brand new X5. Additionally, she has great customer service skills, so go see her. Respectfully, Cruz

Kayla Diaz is a great customer service representative! She said it would take two hours to fix my car and I left in less time than that. The car was beautifully washed and the interior cleaned.

Rachel Bracety was my sales person and she did an amazing job getting me into a brand new BMW X5. She has great customer service skills, so go see her if you are in the market for a new car. Respectfully, Cruz

Sale person, Brett Sabori, answered all my questions, did not pressure me and provided a very pleasant experience. Assured me he would help me with any after sales services. Thanks Brett.

Go see Rachel Bracety! She is an outstanding sales person with great customer service skills that goes above and beyond to get you a great deal! Thank you Rachel for making my deal happen.

My wife and myself had a great experience at BMW Tucson with our client representative Paul Lunde. He made the car buying process painless and he had vast knowledge on the CPO vehicle we were interested in purchasing.

This is the best car buying experience i have ever had at any dealership period! Straight up no nonsense. This sales floor is worked like a well oiled Machine

Great car buying and service department! Couldn’t recommended enough!!

Excellent car buying experience...I recommend highly!

Service was as described, time frame given was met. Not all items were addressed - asked for a quote on something and did not receive it.

BMW of Tucson is a courteous and welcoming service center. All the personnel were non-pressuring and patient with my questions and request for clarity.

BMW of Tuscon has a beautiful building with attentive sales associates. Patrick McCoy is very professional and takes pride in his job and BMW. We got a great deal!

Replaced leaking fuel pump on 2011 BMW. Done promptly and regular communication. Worth he cost to get it done right

I had been looking for a certified 2 series convertible for over a year and found one on their website. Anthony was super knowledgeable and made the whole process so simple and completely hassle free- my best experience at a dealership- it was more than worth the 2 hour drive. I love the car and will definitely be recommending them!!

As usual The customer service service was top notch; quality repairs, comfortable environment, great service advisor in Katelyn Withrow.

Had routine service performed here and always a pleasant experience. Car was done when promised and everyone is courteous and professional. On another occasion, I got a nail in a tire and they were able to replace it within 2 hrs on a Saturday afternoon!

My recent service experience at BMW of Tucson was really satisfying. I arrived early, and they took my 2011 328 straight back for quality care. Even though our BMW isn’t new, they keep it exceptionally well maintained. The dealership is clean, and limits the number who can wait in their guest area as an additional pandemic safety measure. We plan to continue using the dealership for our car servicing needs. We wouldn’t go anywhere else.

Clean, well organized, timely, efficient and fairly priced. It what you expect from a luxury dealer.

Love the new remodel at BMW Tucson. Great GM in Gordon Giacomazzi, great staff with service rep Kayla and great service...Went in for oil change and came out 60 minutes later all washed up and ready to go. Well done

My wife headed out on a Saturday to drive a few different manufacture vehicles and fell in love with the X3. Our lease was up on a 2018 Toyota RAV4 so we test drove the new 2021, as well as a couple of Lexus SUV?s. For an additional 12k over a new RAV4 we purchased a new 2020 X3 with 3k miles. Could not be happier with our decision!

Juan Carlos is THE BEST!!!! He has been SO helpful. I have bought three cars from him. BRAVO!!!

service provided was first rate. they provided a shuttle ride, update on service, ride back to dealer, and repairs were explained with everything on warranty.

Was very disappointed that there was no indication of the amount of the labor costs. My service rep was very good and I?m sure it?s your policy not to mention an approximate labor cost. You should make it a point to estimate costs for regular service items.

Appt for scheduled service, performed in a timely manner, Service Rep, Ryan, gave personal attention to detail and insured I was aware of some of the 2020 year model features.

We had a great experience purchasing our second BMW at Tucson BMW. Anthony Powers was our salesperson. We were impressed by how professional, knowledgeable, customer-oriented, candid, attentive, productive, and cooperative he was. It was definitely one of the best car buying experiences we've had.

We had a great experience purchasing our second BMW at Tucson BMW. Anthony Powers was our salesperson. We were impressed by how professional, knowledgeable, customer-oriented, candid, attentive, productive, and cooperative he was. It was definitely one of the best car buying experiences we've had.

I had a great buying experience with Rachel and Martin. The were able put together the deal I wanted and Rachel’s follow up is flawless. I highly recommend BMW Tucson and be sure to ask for Rachel.

It appears that they do what they promise and do it on time.

Patrick mccoy went above and beyond for us!

I just purchased my 2019 Acura RDX, from BMW of Tucson. I live in Sun City West, so I was nervous about driving all that way and having the RDX misrepresented or not honoring the amazing price they quoted me. I did not need to worry. They provided everything they promised. There was no hard sell, just accommodating help. Juan was my salesman. He is a kind and patient man. I have had to contact him several times, because I am suffering a learning curve on my new vehicle. He is always there to help. I am so grateful for my beautiful RDX and the honest service I received.

They were very quick with the repairs. The loaner car was also very nice, and brand new! And when I picked my car up, they had washed it. The auto shop was extremely clean and everyone was so nice. My service representative, Kayla, was knowledgeable and patient.

Zane was amazing! Pleasant and Attentive service

On a recent visit for service I also looked at a replacement for our current BMW 328 Ci coupe. Paul showed us a nice M4 Heritage but it was a DCT not a manual...so we passed. The next day he informed us of an M2 CS that would be coming to Tucson...rare car and the "ultimate" in drivability. So...well...we bought it!!! Fabulous. Right time, right place and great salesman...thanks

everyone is very friendly, and did a good job of explaining to me what needed to be done, and what the cost would be. I appreciate that kind of service.

If I were still running my business I would look to hire 2 extraordinary employees from BMW of Tucson; Patrick McCoy, (Client Advisor) and Tylor Blackman (Genius). Both gentlemen were patient, kind, upbeat, knowledgeable and enthusiastic about my new car (my 3rd BMW from this dealership)as well as attentive to my knowledge and comfort level. I could not have had a more positive experience. Every salesperson that I met while I was at the dealership was friendly, as was the manager. I highly recommend BMW of Tucson.

Good service but it would've been better if I had a loaner vehicle so I didn't have to wait in the dealership facility.

My wife is now driving in Bavarian style with her 2021 BMW X5 xDrive 40i with the M package!!! Thanks to Paul Lunde at BMW Tucson! Great staff there and Paul is very knowledgeable on the entire BMW line up.

service and personal attention! Ernie Buck was very polite and experienced

Customer service was fantastic!! All of the employees are very well informed and courteous!

Patrick was awesome and got me exactly the car I wanted (color, engine,...). Process was quick and efficient, delivery on time. Happy buyer and driver

Rachel was awesome!! She made the process so easy buying my first car!! She went above and beyond making sure that this was going to be a great car for me.

My service rep made me feel right at home. Maximum courtesy!

Second car bought at this dealership. Ernie buck great to work with. Silvia stayed late to complete finance aspects. Sales Manager (Martin? ) got what was needed to close deal. No BS either time.

Initially walking in felt intimating. However, when meeting and dealing with the people that quickly went away. The test drive was informative, pleasant and professional. We did not feel pressured to buy. I do not like autonations stubbornness to not negotiate prices, as some pricing in my opinion is high. However this has nothing to do with BMW of Tucson. The finance person that assisted us was also great, informative and polite. Only three things to work on. 1) I asked from the start if there were two key fobs and was told they thought so but would have to check....only after signing was I told there was only 1. We purchased a second key fob afterwards for close to $300. The paperwork also said the car had a roof rack and it didn’t....another purchase. 2) it appears that small scratches in the paint were fixed with a paint pen which does not look nice but they are minor. 3) the person that we signed the final paperwork with appeared arrogant and seemed disappointed when we did not entertain getting the extended warranty.

Initially walking in felt intimating. However, when meeting and dealing with the people that quickly went away. The test drive was informative, pleasant and professional. We did not feel pressured to buy. I do not like autonations stubbornness to not negotiate prices, as some pricing in my opinion is high. However this has nothing to do with BMW of Tucson. The finance person that assisted us was also great, informative and polite. Only three things to work on. 1) I asked from the start if there were two key fobs and was told they thought so but would have to check....only after signing was I told there was only 1. We purchased a second key fob afterwards for close to $300. The paperwork also said the car had a roof rack and it didn?t....another purchase. 2) it appears that small scratches in the paint were fixed with a paint pen which does not look nice but they are minor. 3) the person that we signed the final paperwork with appeared arrogant and seemed disappointed when we did not entertain getting the extended warranty.

It is always a pleasure working with Ryan Lange and the service department at BWM of Tucson.

Exceptional service department. Ryan Lange is professional and keep the lines of communication open no matter the circumstance. I've had numerous occasions too frequent the service department and each and every experience has been more than acceptable.

Wonderful price and staff

My advisor Katelyn is awesome and very knowledgeable. She is very helpful and really cares about her customer.

OUTSTANDING CUSTOMER SER VICE THANK YOU- DAVID BECKIES

We had a great experience with Juan Carlos. He is extremely professional and knowledgeable about BMW cars. So nice he drove the car first during our test drive to explain/demonstrate a few of the features. It was a very pleasant experience and we are very excited to have our new BMW.

I recently brought my car in because the “low coolant” light came on. I was referred to Lalania Mueller upon my arrival. While sitting at her desk, we both noticed fluid dripping from the bottom of my car. Lalania immediately took action to have my car looked at that day and made arrangements for me to get a loaner since the service department was quite busy that day. My car was kept overnight and was found to have a cracked coolant reservoir. It was fixed and Lalania even found a coupon for me. Her attention and efficiency made the entire transaction very easy. Working with her was very enjoyable, and I very much appreciated her attention to my problem. BMW has a remarkable employee in her.

Anthony was very professional and knowledgeable,both attentive and patient in answering all our questions and concerns. This is our 6th BMW and I know it won't be our last. This particular dealership has exceptional customer service

I had a low tire ; able to set up repair time next day!

This is my third BMW purchased from this dealership and my experience is always great. Managers and Salesman create a relaxing and friendly atmosphere making the buying process easy.

The service rep delivered my vehicle on the time promised.

Usual professional servicing. It would be nice if loaners were more available as they once were during servicing.

Kayla was great, she worked very hard. My warranty however refused to cover the problem. Not sure why I bought a warranty if it is not going to cover an electrical problem with the headlights.

Excellent service experience at Tucson BMW. Have had service here for 15 years. Staff are great Technicians knowledgeable. Communication always prompt and accurate

Had an excellent experience buying my car here for the third time. Anthony Powers is a great salesman! Ask for him! I will do business here again.

Dealership very nice and accommodating. This is the second car I have bought from them. Dealership is also immaculate! Juan is my salesman and a pleasure to work with.

This is my 2nd buying experience with BMW of Tucson. Juan Carlos is a super person and salesman. The sales manager treated me well and very fairly when Covid 19 delayed manufacture and delivery of my car by 6 months. I had some difficulty setting up my in car garage door opener, and Juan Carlos drove to my home 20 mileages away to help me set up the built in opener. This is the kind of service every dealership should have.

Beatrice Suprenant , Asst. Service Mgr provided outstanding service insuring I had a loaner car for the day, taking care of recall and upcoming service and even providing 'genius' assistance.

Two weeks ago we purchased our third BMW. The experience could not have been more pleasant. Anthony, our salesperson, was the consummate professional. He listened to what we wanted, exerted no pressure and delivered our brand new X3 later that afternoon. He also set up an appointment to answer any questions we might have the following week. Buying a car does not have to be stressful.

I recently bought a used vehicle from this dealership. Anthony Powers (sales) was awesome! He was really patient with all of my questions and worked with me to get the vehicle I really wanted. Paul P. was great as well. I'd recommend this dealership over others I have been to recently.

Fair price for a 2021 vehicle. Anthony Powers was an excellent sales person; he was very patient and was easy to work with. Other dealerships did not have the level of customer service that BMW of Tucson had.

Excellent service. Friendly Professional and timely. Thanks

I had to get a tire replace through my insurance and Kaitlin Withrow was over the top in her service! another amazing experience with BMW of Tucson!

Customer service is out of this Beautiful World, great waiting area and amenities probably only thing may also say is to take out paper liners, plastic seat covers n ensure all codes r cleared if needed

Thank you Beatrice for your honesty and kindness in dealing with such a horrible Warrenty company such as mine. Next time around your job will be easier and I will have acquired a better warrrnty company.

good service to get my new airbag

Although I was looking for a ?practical? car, I talked myself into this little convertible because the sales person was not pushy. She gave me the time and space. She answered my questions without expecting me to rush into a decision.

ok. It's a lease guys! Do not get so worked up. You are required to fix it.

Service was performed quickly as promised and included safety inspection and wash

Service provided in time as stated!

Very clean facility and friendly and knowledgeable staff.

We found everyone at the dealership to be very helpful and kind. Most importantly, they listened to what we were looking for and came up with a car that fit our needs. We were very satisfied.

The dealership and service was amazing, exactly what you would expect from BMW! Beatrice was wonderful to deal with and very professional....

I brought my 3 series in for some issues after buying it from a different dealership out of state. It is still under warranty. Making the appointment was easy and the service was performed without any issues and finished within hours. I was impressed by the level of customer service and the overall appearance and cleanliness of the dealership and its commitment to the safety of its customers during this pandemic.

Took our 440i in. All COVID protocol was followed. Changed the oil, did updates and tried finding an intermittent sound! The loaner was clean and ready to go. Thanks!

From sales to service the group at BMW of Tucson is tops. Patience and caring, they take care of your needs. Great service.

Very great service and wonderful team BMW . I am very satisfied with my salesman Antony Powers . He’s very helpful .

Service was phenomenal. Kaitlyn was knowledgeable, professional and friendly. I'll continue to drive the hour for exceptional service! Thank you.

I took my car to BMW for an extended warranty repair and new tires. My service writer, Kayla Diaz, was punctual and thorough in explaining everything and providing me with a loaner. I’ve been going there for 8 years of service. Very happy with their dedication to making my car right and me happy.

Thank you Kayla fir your help with my service. The visit was very nice.

I chose to wait outside in our Covid environment! Even supplied me with a chair. Very efficient and safe checking and checkout.

Legendary service. From the test drive to finance, to driving the car off the lot, the experience was easy and stress free. Very smooth operation they have going on here. Cheers to everyone who works there!!

Not happy no loaners for short service . Waiting area pleasant and service concierge was very helpful Overall good experience

Initially the service started out great. Special thanks to Paul Peranzi for his help getting me finance and too Paul Lunde who always took the time to tell me what was Really happening on a daily basis for the almost 3 weeks that it took to finally finish the deal. I live in San Antonio and was intending to fly out and drive the 13 hours back but the kidney issue stopped that in its tracks so i asked if i could remote sign and send the down payment via wire howeer they wanted but it sseemed to put them out to have t o do this! First my DL expired on the 20th of August but you have to wait s long to get an appointment at DPS that the governor made all licenses including mine good until this situation is over at least end of the year and i had the loetter explainng but couldn't find it, DPS never answered or resonded to voicemailso i suggested my militay id which they said woud be fine so after about 50 different pictures finally got one that was good enough for them. Then iwas told that Fedex was missed since it was 4:30 which is bs because i have used Fedex mu entire career, but it would go out Monday everything was done and good to go. Monday I waaaaas all day arranging transport for my vehicle for Tuesday or Wednesday which i got . AT 9 pm that evening Martin Fiello sent me an email saying Maverick declined my military id i neeed DL proof. Next day i called Maverick and they had no order from BMW Tucson and asked if i had a passport. Of course i do and that worked perfectly. Sent he pics on Tuesday but didn't actually finally get to sign with a notary until Fri September 4 at11:30 am. Notary called Tucson tol them she had down payment and all documents sgned and notarized and it was being sent Fedex overnight. i called to inquire what would be th best time to have transport pick itup i was told that they had to have the actual signed papers that they hired a notary to witnes. What was the damn point of all the notary and sending everything back and forth when they were already signed by esign once and she had the check in her custody which meant your custody since she was their proxy yet i couldn't load my car and have it sent till they go the docs. Redundant, redundant, redundant, overkill whatever you want to call it. I had told Martin that the tax amount was wrong on the initial sales document that Texas was 6.25% and i get special registration pricing due to my disable veteran status. He assured me it would be fixed and taken care of. i get an email yesterday or the day before saying some nonsense that it had to go to Arizona first then TX would reciprocate whatever that means but if they title that vehicle in AZ and then send it to TX, i will be on the hook for $748 sales tax here. i called TX DMV and they told me that as long as I didn't drive it out of AZ without registration it needs to be titled and registered in TX. What's the point of double title and registration except more money it costs me and with COVID slowing things to a crawl, I won't ever get my Texas tags till December. I don't understand and there is no legal federal or AZ law that says it has to be titled there. Several times i held my temper at Martin until finally i sent himtwo posts from the AZ vehicle section where 1 person ought a $15 permit to drive it out of AZ to tag it somewhere else and another similar to the same effect and he just blew me off. I guess its nothis problem to deal with since its sold and he lied so many time and he did it again with regard to the title and registration. Why does he have to make things so difficult for someone who paid 25% interest just t get the car and specifically from your dealership. He can eiher sendthe tax and registration money to TX DMV or even easier is to send it to me and i can have it titled and registered with the minimal amount of time and money and aggravation. I know that i don't want anything else to do with Martin Fiello because I was special operations in the military and if i don't trust you, i got nothing for u.Overall an excellent car, a good manager helped me get approval and another guy Paul Lunde wa straight with me and helped me every time i called. Bottom line, if i were still a medical device or pharma manager Martin Fiello would be long gone.

I called to request an appointment to service my car because it failed to star, I was able to bring my car next day and I received an Excellent Services

Outstanding service rep, giving nothing but personal attention. Kayla is the best

First maintenance on BMW . Service advisor was pro customer and her ability to make time to hear your concerns were valuable . She also provided reminders of upcoming sale events For car accessories and would assist with the sale . Very pleased with the advisor as my former advisor has moved on to another dealership and she made everything run smoothly.

You are lucky to have Lanie as a Service Representative. She has NEVER let me down, always has an answer or a resolution and makes a service call almost a pleasure! She also knows my 750li inside out which makes me feel very secure in having her oversee the servicing of my car.

Great service and a friendly team at BMW Tucson!

Lainie handled the annual maintenance for me at BMW Tucson. She did a great job, and was very knowledgeable of the maintenance plan and coverages. The maintenance work needed was done in a short period of time while I waited. The waiting area was clean and comfortable. Thanks to all involved.

Arrived early, my vehicle "sat" for approximately 40 minutes, before scheduled work was initiated. Work was completed in a timely matter. I requested that "she" not be washed, as I had done a 4 hour wash/detail on her a couple of days before. Hood and grille area had oily residue. Driver's side floor mat was filthy. Exterior was dusty. No excuse.

Very happy with service advisor, price, and time taken.

I hadn't been in for awhile, but now that the remodel is done, this dealer remains great for warranty and recall matters. Got the passenger air bag done in less than 45 minutes. Thank you.

Tried to purchase a new vehicle which turned out to be unavailable as I was ready to write the check. Unethical, irresponsible and unprofessional. Take your business elsewhere.

Ryan made sure I was taken care of. Very nice dealership and the best customer service.

The visit to the dealership was very pleasant and efficient

Recently purchased a used vehicle from here and was promised to get my windshield fix due to cracks all over that have already spidered. It has almost been a month and no word from BMW of Tucson or the glass repair company who apparently has all my information but never called to confirm any of the information or to update me on time table of glass. Called my representative everyday for the past 2 weeks and have not received a call back even though multiple messages have been left. Would not recommend this establishment, take a drive to Phoenix area if needed.

Always courteous and professional service since 2004

I had a very good experience purchasing a used X3 at this dealership. My sales associate Ayad made every effort to make sure I was comfortable and any questions or concerns were addressed. I would recommend for others to purchase a new or used car at this dealership following my experience.

My BMW 330i had a.recall for a faulty wire harness. I was able to schedule an appointment for the following day.

I had a very good experience purchasing a used X3 at this dealership. My sales associate Ayad made every effort to make sure I was comfortable and any questions or concerns were addressed. I would recommend for others to purchase a new or used car at this dealership following my experience.

We had a great experience with all aspects of our recent (today) purchase of 2017 BMW X5 hybrid. Anthony Powers was helpful and made the process very easy. Thank you for your attention to details and keeping us in the loop as we waited for the car to arrive. Highly recommend Anthony if you are looking for a new or used BMW.

Purchase of my BMW went very smoothly. I worked mostly with Anthony who was very professional. The finance part went quickly for once!

Everyone was very professional in assisting this purchase. Anthony was very helpful in pointing out all the pluses of buying an X3. I would definitely come here again to buy a car.

Took my BMW for an oil change. Very pleased with the thoroughness of the work, inspection and customer service.

Outstanding service! Highly recommend

Eve Miller and the staff were very professional and helpful during our buying experience. A car was transported from Las Vegas and was as described and explained to us which we subsequently purchased. We can't say enough about our treatment by Eve.

The whole team over at BMW made the purchase of my sed car a positive one. Laura is very knowledgeable, and resourceful. I really can't think of a negative. I'm enjoying my 2012 Honda Fit.

Excellent service from Lanie and the techs as usual. Really happy with BMW Tucson. Thanks.

Zane was new and went above and beyond to keep me informed with my repairs/service.

My service appointment was easy to schedule and the appointment was performed on time. Kayla was efficient and explained clearly what was done on the car. Thanks!

I arrived at the service shop on time and they took care of me immediately......... the waiting room is great, very comfortable yet spread out to minimize contact with other customers.......... is with able to read in peace and quiet...... and was informed midway through the service by the service rep of the status and projected finish time......... everything was done in the time allowed and all the work seems to be perfect......... I also enjoy the treat provided in the waiting room for my ride home......... thanks

I nothing at this time. It has always be a pleasure dealing with this dealership both for sales and service.

We had such an incredible experience with this dealership over the past couple of weeks. My oldest son upgraded his vehicle, and then my youngest purchased his first vehicle. Both of them purchased used vehicles, one of which had to be shipped from another location. Ayad Jafferi was our sales representative for both purchases. I have to say, Ayad made us feel like family from the moment we walked in. He was incredibly personable, attentive and made sure he took care of us every step of the way. This was by far the best car purchasing experience we've ever had. Paul Peranzi was the Manager and he also ensured we were being taken care of. We couldn't have asked for anything better and would absolutely recommend Ayad to anyone looking to have a hassle free and positive environment to purchase a vehicle. It really meant a lot to me as a father to see my children treated with such respect. I'd give this place an easy 10/10!!!

We had such an incredible experience with this dealership over the past couple of weeks. My oldest son upgraded his vehicle, and then my youngest purchased his first vehicle. Both of them purchased used vehicles, one of which had to be shipped from another location. Ayad Jafferi was our sales representative for both purchases. I have to say, Ayad made us feel like family from the moment we walked in. He was incredibly personable, attentive and made sure he took care of us every step of the way. This was by far the best car purchasing experience we've ever had. Paul Peranzi was the Manager and he also ensured we were being taken care of. We couldn't have asked for anything better and would absolutely recommend Ayad to anyone looking to have a hassle free and positive environment to purchase a vehicle. It really meant a lot to me as a father to see my children treated with such respect. I'd give this place an easy 10/10!!!

Katelyn was very attentive, understood my financial plan and tried to recommend valuable work. The work was comprehensive and on time. Katelyn deserves recognition for good work

Team of Juan Carlos and Laura Vasquez was great with their attentiveness. I appreciate Juan directing me to Laura to complete my purchase so I wouldn't have to wait.

We took our car to check our brake and Mr Zane Moore helped us and did a wonderful job until we pick up the car. after service he explained everything and made us comfortable to drive our car on the road . We purchased our car through him and now he helped us at service department. thank you Zane for your exellent job!

Your representative Eve Miller was very pleasant and knowledgeable and so was the Manager who closed out our paperwork. Our only dislike about our purchase was the extreme lengthy time it took to finalize our paperwork. We love our new car!

Drop off and pick up was quick and efficient. My service advisor is professional and great!

What a great experience! Working around construction and the Corona virus, BMW of Tucson still delivered a wonderful buying experience. Ernie Buck smoothed the path and handled every detail, so we quickly and easily got the perfect car in just a few hours.

My car overheated and I was able to get it in immediately. It was repaired and ready by the end of the next day.

Rodents had destroyed much of the insulation in the engine compartment and transmission tunnel. BMW Tucson did an excellent job in replacing it and completed this large task very efficiently.

BMW of Tucson consistently goes the extra mile for its customers! I have never done business with an organization that provides such superior service and goes the extra mile to ensure their customers are satisfied, and the work is done on time as promised.

KW, the service representative I worked with was a true professional every step of the way. They provided frequent updates and answered all of my questions. The mechanics were thorough and cut no corner.

Polite, fast, efficient, reliable.

Kayla, my service rep, was awesome! She was super easy to work with. She was able to supply me with a loaner and my car was ready when they said it would be. Kayla did an excellent job. Thank you!

Great service and were doing a good job protecting customers from Covid.

Customer Service rep is 5 stars. The management and workers were not wearing masks, took no effort to implement Covid-19 safefty measures. No masks, touching of faces and then hard surfaces, walking up to customers with no distancing. Very disappointing. Profits over safety. The work done is excellent, but mgt receives a single star.

Kayla Diaz as always did an excellent job helping me. AAA

I have owned many automobiles in my life. I have 3 currently. The best service, communication, and trust lies with BMW of Tucson, an AutoNation dealership. I live on the other side of the country. And I feel so confident I will be able to bring my car in when I need it and they will let me know when it?s time to come in. Thank you!

Great customer service as well as a beautiful facility. My experience at the dealership exceeded my expectations. Thank you BMW of Tucson !

Ryan made the scheduling easy, and was thorough in explaining the scope of the work. The vehicle was serviced in a timely manner.

Excellent job with break-in service and car sanitization. My service rep, Kayla went out of her way to help us practice physical distancing and to complete a "touch-less" transaction in the midst of pandemic. Comforting...

Kaitlyn was outstanding in every way possible. She was very professional and her communication were top notch. Her level to detail was much appreciated. Thank you, Patti and Steve Nagel

Great friendly service. Highly recommended for sales or service.

Kayla Diaz did an amazing job!!! Service was phenomenal. made me and my son feel at home

Thank you Kylie for keeping me informed on the progress of my car.

I recently purchased a BMW 750Li from another location. I have brought my car to BMW of Tucson a couple of times for various things. Each and every time I am treated exceptionally well. Ryan, in the service department, takes the time to understand what I need, keeps me informed of the progress and has always had my vehicle ready on or before the date given. Ryan has gone above and beyond on a couple of occasions. It is always noticed and greatly appreciated. BMW of Tucson is the pinnacle of quality, service, and professionalism.

Even with the CV19 situation, the service was pretty good as usual...

Lainie was great to work with and the work was done when she said it would be.

They are still remodeling, but the customer area is pretty nice for the hour or so I was there.

Lanie did a great job. She is an outstanding member of your team!

Brought my car in because the dash board indicated the tire pressure was low, especially the right rear tire. As I was figuring out how to make coffee, with help from a BMW staff, Lalania M approached to inform me that the right rear tire was damaged by a finishing nail. We discussed my options and I decided to purchase a tire. After further discussion we determined buying a matching tire for the rear would provide a better driving experience. Lalania performed in a professional manner guiding me through this repair. I was extremely satisfied with the service I received.

very friendly staff Kept me informed during the entire process including an estimate. Have always enjoyed working with everyone at the BMW dealership in Tucson. Thank you

Ryan, our service agent, was very knowledgeable, pleasant, and professional. He kept us informed about the progress of service on our car.

Eve Miller has been a great addition to bmw tucson. She’s personable and responsive and caters to the customers needs.

The dealership was incredibly helpful and courteous. They were professional and a delight to work with

They are very courteous and helpful and always asks if there is anything else you need.

Fixed quickly check engine light, which was under basic warranty.

I took my 128i in for service at 80,000 miles. There were many suggested services that were explained. I picked some of them. There was also a small oil leak. I had bought an expensive and comprehensive extended warranty when my factory warranty expired. At first the warranty company rejected coverage. However, my service writer, Beatrice, redid the claim with more supporting evidence and the claim was covered. I?m happily in my up to date car, which was nicely washed before I picked it up.

The staff very professional and friendly

Extremely pleased with the quick turnaround time and the courtesies displayed by Kayla Diaz and the staff.

The service and staff were excellent. They made the buying process easy by making a great offer and making the process quick and efficient.

Excellent service delivered in a very responsible way. Friendly and courteous.

Even though the dealership is undergoing renovations they still take care of all your needs.