Very surprised with poor quality of the service! Lock attention to the details but need go back - we see..

I had a great experience leasing a car at BMW of Tucson. They had two cars in their inventory I was interested in. When I arrived, Steven Turner had both cars clean and ready for me to view. When we talked numbers, they honored the internet price without any haggling (not always the case in my experience). I had a trade in and they gave me full value for my car again without haggling. This was easiest car accusation I’ve experienced. Thank you BMW of Tucson and Steven Turner!

Just relocated to the Tucson area. Went in for my first service appointment, and the service representative was a true professional. My vehicle was serviced, washed, and ready before the scheduled completion time. I would recommend BMW of Tucson to any of my friends.

Great service and friendly staff. Lanie is the best, knows her business and really provides the utmost in service detail.

Clean, prompt service. Polite Happy

I have purchased over 100 vehicles in my 81 years, everything from a Model T to a Ferrari. Best buying experience ever. Terrific sales lady, Ivana. Very thorough and responsive and not pushy. Clean,well organized and furnished dealership. Vehicles competitively priced. No haggling. Highly recommend. Frank

TLDR: I "Highly" recommend shopping at BMW of Tucson! Best car shopping experience I've had yet. Friendly staff, very knowledgeable, No pressure, full transparency, very well taken care of vehicles, great trade-in value, excellent service, no haggle pricing, no commission based sales and phenomenal attention to detail. These gentlemen are amazing: Devin Shamblin, Client Advisor Paul Peranzi, Sales Manager Zane Moore, Financial Services Manager Full story: I did weeks of research on vehicles using cars.com, dealership web inventory browsing, edmonds.com, craigslist, watching many youtube videos on each make and model etc. my criteria: Good daily driver, seats at least 5, sporty, luxurious and affordable. I looked at everything from Subaru WRX, Mercedes, Jaguar, Dodge, Fiat, Audi and Lexus and BMW. I had a limited amount of time to go to dealerships and try and find my next car. I unintentionally skipped breakfast, lunch and dinner in my hunt on a Friday and visited 5-7 dealerships in Tucson. Everything from smaller used car dealerships to larger new\used car dealerships. After visiting 5 or more dealerships over a 10 hour period I came to the conclusion that a BMW was exactly what I was looking for in all my categories but none of the BMW cars I looked at had been well taken care of. Finally I decided to go straight to the source and visit the local BMW dealership "BMW of Tucson". I was nervous because generally you pay a premium and get less for your trade-in at larger dealerships. I was trading in a mint Burgundy 2012 4-door Jeep Wrangler unlimited Oscar Mike and I knew exactly what it was worth based on other listings in the area etc. I was greeted upon arrival by a very pleasant young man by the name of Devin Shamblin. He was quickly able to pull up his inventory of used BMW's meeting my price and other criteria. within minutes he had the keys to the vehicles and we were out in the parking lot looking at them. Devin had previously worked at a prestigious BMW dealership in Germany for 5 years and his knowledge of BMW was phenomenal. Every used vehicle we looked at was in immaculate condition and had no issues. They provided me the full carfax and service record history on every vehicle which provided me the transparency to make an educated and confident decision in buying. One of the vehicles I wanted to look at had just recently come in and was away from the dealership being detailed. I really wanted to look at that particular 328i but it was getting late. The quality of used vehicles for sale here are Leagues ahead of any other dealership I visited in Tucson. Another person that was amazing to work with was the sales manager Paul Peranzi! Around 8pm a monsoon started dumping rain in perfect timing for Paul to run outside and evaluate my jeep trade-in. He weathered the rain, brought it into the garage and lifted the jeep to get a good evaluation with no shortcuts. They offered me much higher than any other dealership for the trade-in for my jeep. Only a small amount off of what is was worth on a private sale, amazing! and the process was very painless. The 328i I wanted to look at was running late coming back from the detailer but Paul and Devin hung out with me until past closing time, never making me feel guilty, to allow me to look at the 328i. Paul and Devin are two amazing gentleman and treated me with better service than any other service experience I've ever had. I ended up not purchasing the 328i but decided on the 2012 Black 528i I had looked at. Throughout the rest of the process Paul, Devin and Zane Moore made me feel very comfortable and continually offered me water or other drinks. They were very transparent and answered any questions and provided every detail. 2 days later, while trying to install a vent cell phone holder, 2 of the vents broke on a very fragile hinge-point. Even though i was being very delicate the damage was ultimately caused by me trying to install the cell phone mount. Paul asked me to bring it in so he could take a look at it. I was very worried and Paul erased my worries entirely when i brought it in first thing Monday morning. He immediately got me into a loaner car, was extremely fair in the repair of the vents, had the repairs done later that day and ready for pickup after i got off work. When I arrived to pick up my BMW from service Paul greeted me at the door, offered me water, personally walked me over and introduced me to the service adviser, walked with me out to the bay and stood there chatting with me until my vehicle arrived for me to drive away. His attention and sensitivity to every detail of the experience and interaction is unmatched. Over a week later I'm greatly enjoying my new BMW and am extremely thankful for the staff at BMW of Tucson and their attention to detail. I spent 5 hours paint detailing this car over the weekend and this 5 series is immaculate.

TLDR: I "Highly" recommend shopping at BMW of Tucson! Best car shopping experience I've had yet. Friendly staff, very knowledgeable, No pressure, full transparency, very well taken care of vehicles, great trade-in value, excellent service, no haggle pricing, no commission based sales and phenomenal attention to detail. These gentlemen are amazing: Devin Shamblin, Client Advisor Paul Peranzi, Sales Manager Zane Moore, Financial Services Manager Full story: I did weeks of research on vehicles using cars.com, dealership web inventory browsing, edmonds.com, craigslist, watching many youtube videos on each make and model etc. my criteria: Good daily driver, seats at least 5, sporty, luxurious and affordable. I looked at everything from Subaru WRX, Mercedes, Jaguar, Dodge, Fiat, Audi and Lexus and BMW. I had a limited amount of time to go to dealerships and try and find my next car. I unintentionally skipped breakfast, lunch and dinner in my hunt on a Friday and visited 5-7 dealerships in Tucson. Everything from smaller used car dealerships to larger new\used car dealerships. After visiting 5 or more dealerships over a 10 hour period I came to the conclusion that a BMW was exactly what I was looking for in all my categories but none of the BMW cars I looked at had been well taken care of. Finally I decided to go straight to the source and visit the local BMW dealership "BMW of Tucson". I was nervous because generally you pay a premium and get less for your trade-in at larger dealerships. I was trading in a mint Burgundy 2012 4-door Jeep Wrangler unlimited Oscar Mike and I knew exactly what it was worth based on other listings in the area etc. I was greeted upon arrival by a very pleasant young man by the name of Devin Shamblin. He was quickly able to pull up his inventory of used BMW's meeting my price and other criteria. within minutes he had the keys to the vehicles and we were out in the parking lot looking at them. Devin had previously worked at a prestigious BMW dealership in Germany for 5 years and his knowledge of BMW was phenomenal. Every used vehicle we looked at was in immaculate condition and had no issues. They provided me the full carfax and service record history on every vehicle which provided me the transparency to make an educated and confident decision in buying. One of the vehicles I wanted to look at had just recently come in and was away from the dealership being detailed. I really wanted to look at that particular 328i but it was getting late. The quality of used vehicles for sale here are Leagues ahead of any other dealership I visited in Tucson. Another person that was amazing to work with was the sales manager Paul Peranzi! Around 8pm a monsoon started dumping rain in perfect timing for Paul to run outside and evaluate my jeep trade-in. He weathered the rain, brought it into the garage and lifted the jeep to get a good evaluation with no shortcuts. They offered me much higher than any other dealership for the trade-in for my jeep. Only a small amount off of what is was worth on a private sale, amazing! and the process was very painless. The 328i I wanted to look at was running late coming back from the detailer but Paul and Devin hung out with me until past closing time, never making me feel guilty, to allow me to look at the 328i. Paul and Devin are two amazing gentleman and treated me with better service than any other service experience I've ever had. I ended up not purchasing the 328i but decided on the 2012 Black 528i I had looked at. Throughout the rest of the process Paul, Devin and Zane Moore made me feel very comfortable and continually offered me water or other drinks. They were very transparent and answered any questions and provided every detail. 2 days later, while trying to install a vent cell phone holder, 2 of the vents broke on a very fragile hinge-point. Even though i was being very delicate the damage was ultimately caused by me trying to install the cell phone mount. Paul asked me to bring it in so he could take a look at it. I was very worried and Paul erased my worries entirely when i brought it in first thing Monday morning. He immediately got me into a loaner car, was extremely fair in the repair of the vents, had the repairs done later that day and ready for pickup after i got off work. When I arrived to pick up my BMW from service Paul greeted me at the door, offered me water, personally walked me over and introduced me to the service adviser, walked with me out to the bay and stood there chatting with me until my vehicle arrived for me to drive away. His attention and sensitivity to every detail of the experience and interaction is unmatched. Over a week later I'm greatly enjoying my new BMW and am extremely thankful for the staff at BMW of Tucson and their attention to detail. I spent 5 hours paint detailing this car over the weekend and this 5 series is immaculate.

Always an efficient process and love the loaner process to keep you moving...

We had such an incredible experience!! Ivana, Devin and Paul were amazing during the sales process! We have been Audi drivers for over 10 years and we will definitely return to BMW for our next car!!

I had a great buying experience with Adam Gorman and Paul the sales manager. Great team providing an excellent experience.

Had a recall with my Z4 and Dealer and service man Brandon kept me abreast of everything. No charge and my car was washed as well!! A very satisfied customer! THANKS, 👌Ave Brynildsen

We brought our X5 in for the airbags recall we received. We were treated very well by everyone there. The receptionist, the gentleman that’s registered our vehicle, the Manager, and then the mechanic. They gave us a vehicle to use since they had to keep the vehicle overnight at no charge. They were very thorough in advising us of other items our vehicle was in need of. Then they washed the vehicle before returning it to us. Great experience! Thank you BMW of Tucson!

Thank you Kayla you are amazing! I had a wonderful experience your customer service was excellent.

GREAT SERVICE!!!!!

My service advisor Brandon Lupo is the best. Very clear and knowledgeable. I used to drive all the way to Phoenix to get my car serviced. I am glad I now take it to this dealership the treatment and courtesy here in Tucson was way better.

I had rodent damage to my wire harness. They fixed it.

Devin is an amazing young man and the finance team for my husbands payment right where he wanted it while allowing him all the protections he wanted this was an experience I didn’t wanna go thru but Devin and Zane did a wonderful job working with exactly what he wanted

Steven Turner and Tracy Moorman provided exceptional service. They went above and beyond for my senior parents. I recommend BMW Tucson.

Continuously have bad service here and now they broke something when I brought it in for service and with “split” the cost with me to fix it. I’ll go to Phoenix for my next car.

If you need service on your car, be prepared for a long wait. 6 hours they have had the car to recalibrate the sensors after a windshield install. Still nothing. Called and go hung up on 5 times. Finally called another department, of which helped me and told me it would be a bit longer. Mind you, I asked for the car to be done by 2 when I got off work and assumed since I dropped it off at 9 am for my appointment it wouldn't be an issue... 3 PM and nothing.... they are lucky there is not another BMW dealership here in Tucson.

Steve, my Service Adviser, explained what my car needed and helped me to get it done. He kept me informed about the status of the car and was most helpful. An excellent experience. George Corrigan

I am a first time BMW owner and just brought my BMW in for my first service. I had a great experience start to finish. I especially want to recognize Kaitlyn, she is a real asset and made my experience very pleasant. She was very attentive, took care of all my requests, and her friendly demeanor made me feel right at home. Thanks for a great experience!

This was be far the best experience I have ever had at a car dealership. Ivana Karaula was excellent, took time to understand what I wanted in a car and helped me find the perfect match,no pressure at all. Paul Peranzi was amazing to work with as well, very helpful made this by far the easiest decision I have had in a long time. Every single person I dealt with was really friendly, awesome from beginning to end

The sales experience at any car dealership can provide joy or stress. Even if the results are the purchase of an automobile the experience can go in different directions. If the customer feels pressured, stress will be the result. If there's no pressure, just good information and feed back, the experience is warm and business like. I've now purchased two cars from BMW Tucson and have further advised two other buyers who have enjoyed their experience at this Auto Nation dealership. Certainly I've not experienced all of the sales or F&I personnel. Salesman Lance Light is very knowledgeable and, at all times, is responsive to the customer. The F & I department is wonderfully professional and will not bother the customer with unwelcome products. From my experiences, the sales process at BMW Tucson is excellent.

Warrenty sevice was excellent. Included a 35 mile tow truck at no cost.

I walked in just looking for cars not in mind to purchase one yet. I ended up leaving with a trade in my car and buying a new X1. Ernie did great job in showing us around and taking care of all the paper work including the selling of my old car and buying the new one. It was smooth and easy. I had the pleasure to work with them and likely will go back to them again.

This was the best experience I’ve ever had at a dealership. They will do anything to make you happy. They pull out the stops to make you comfortable. Even for small things. I had a problem with the license plate holder and they asked me to come back the next day, quickly fixed, and rather than hand me the keys and say goodbye, the guy walked me to my car and opened the door for me. That is way above the bar for service. Thank you all, I’m loving this 530i.

Pleasant and great service.

The service was awesome � Alexa and davida were outstanding service adapt and overcome every situation that arises during the service they all were outstanding individuals in professionalism and performance thank you �Tony

Took my car in for an oil change and brake fluid flush. It took longer than estimated and no one came out to tell me anything. Car wash was done well and appreciated, otherwise an OK experience. I miss Ryan, my previous advisor.

Service and reps were all professional and friendly. Vehicle was serviced in a timely manner. Complex was comfortable and clean.

car not ready when said. steering wheel off center. seat adjustments changed.

It was easy and comfortable to get a service done with no hassle or unnecessary items

Really slow— I don’t think it should take 3 1/2 hours to change a battery, nor do I think it should take nearly 3 hours for a routine scheduled maintenance check

Ernie Buck did an outstanding job representing BMW and Autonation. He is professional and knowledable and understood our needs. The sales process was easy from initial visit to delivery. All costs were disclosed, the price was fair. Overall an excellent experience.

I had an excellent warranty service experience with BMW Tucson. Brandon, my customer service representative was professional, knowledgeable and attentive. The service technician did a superb job in diagnostics and in the timely repair of my car.

Excellent company, excellent cars, most of the sales staff have been here for a very long time, that tells you a great deal about the company. Go see Devin, a nice young man from Germany, gave us a good deal, no pressure, bought a dream car! Second car purchase from this dealership.

Absolutely love this car, the whole process has been very smooth. Devin has been superb to deal with!

The service consultant was very professional and accommodating.

My X5M was in was required service including rear brakes and a warranty recall issue. Service was exceptional. My service advisor Lalania Mueller is exceptional. She is knowledgeable, efficient, professional and kind. She addressed every detail that I need to be aware of. My technician is clearly excellent as evidenced by the working order of my M car. Wash service was excellent, almost thought my car had been detailed! Many thanks to the service department for an outstanding experience. Graig Brown

Terrific. Salesman was very knowledgeable, courteous, friendly, and helpful. All staf was helpful, friendly, and professional.

I took by 428i in for routine maintenance yesterday. While Katelyn was courteous enough, she wasn't at all engaging; but then nobody in the service area was. The warranty work was performed within the 2 hour time window given; but I can't say this was anything but an "okay" experience.

We were very impressed with our salesperson Steven. We received great service. We love our new car and Steven went over and above with his friendy service. Even took the time to set up our phones to the car's systems. And he had sure we were aware of all special features of the car, after we purchased the Santa Fe. Over and Above. So Thankful.

I returned a 3 series lease and I leased a 5 series at BMW of Tucson. The process was easy, no nonsense, and Peter Thomas our client advisor was very helpful and professional. If you live in Arizona and you want a good deal look no further. I highly recommend BMW of Tuscon and Peter Thomas.

Our experience buying our new BMW X5 was very smooth and Ian Butler was very knowledgeable and easy to work with!! We have had one service for the window tinting and it went exactly as scheduled. So far we are very happy!

I had a damaged rim and tire from running over object in road. Because the BMW is built for safety, the tire did not blow! I took it in for evaluation and I needed a new rim and tire which arrived one day later and I was back on the road. Excellent service and follow through.

Carl and I just purchased a 128i coupe. So far so good. We LOVE the car. The staff at the dealership, without exeptio, were curteous, helpful, pretty dang funny and were a pleasure to work with. Although it seemed to take forever, it was well worth the wait. It's a great car and a great dealership. Thank you.

We are always treated respectfully. If there is a problem it is immediately corrected and something extra offered. One time, there was a missed item on a service request. They immediately made it right and gave us a free auto detail for our inconvenience. We recently purchased a 2018 X5. There was a hiccup in communication with the first salesperson. Tracy Moorman, the general manager called us personally and referred another sales person, Ernie Buck to us. That same day, Mr. Buck brought out a X5 out to our house. While it did not have all of the features we needed, Mr. Buck worked with us within a few days to find the perfect X5. We highly recommend this dealership. They truly care about their customers before and after the sale.

Service rep was very nice, timely and thorough. Thank you. I don't write long reviews.

My experience with BMW of Tucson was outstanding. I was treated like never before at a dealership. My sales specialist Ivana, was great to work with. She made everything go very smoothly and helped me surprise my wife with a new BMW X1 for Christmas! I will continue to do business with BMW of Tucson

Friendly, courteous staff, Quality work. Completed on time.

My wife and I took in our 328xi for a service on January 16 2018. This was the fourth time I took in our vehicle for a service and I must say that I have been greatly impressed with the professional service delivered. Our service advisor Katelyn Withrow is very courteous and kept us informed on the status of the service during the day. We have been provided with a loaner vehicle during each appointment we made during the four years we have owned our BMW which we bought from this dealership. Thank you so much.

Getting someone to answer the phone was a challenge. Getting thru to an advisor was even more challenging. The oil change and wash took longer than expected. The car was washed on the outside however the interior was not. The dash was full of dust, the interior of the windshield was not cleaned. Very disappointing. I was happy to receive an email from dealership letting me know I should contact them if I had an issues regarding my recent service. I immediately called and told them about the email I received and asked who would handle this. The person answering the phone said to tell her and if the manger wanted to speak to me they would call me. I waited one week and no response. Its very difficult to communicate with this dealership.

No pressure sales approach. Very friendly associates, sales people and finance representative. They have great warranty packages along with manufacture warranties. Would recommend buying from AutoNation which I've shared with my family and friends.

The service dept is terrible and slow. Advisors are good but techs are clueless. Unfortunately only BMW dealer in Tucson

I recently purchased a 2012 Audi A4 2.0 T Quattro from BMW Tucson, while the buying experience was almost sub-standard.. Their inability to diagnose, repair and most importantly honor our contracted warranty agreement is completely staggering. I brought numerous concerns to their attention including some that could be serious safety concerns and all they've managed to accomplish in 2 days is replacing a visor clip and lug nuts and now have decided to inform me that their sales manager will not sign off on the necessary repairs needed to send me back out safely onto the road? I am extremely dissatisfied and I will ensure they are completely aware by many methods.

I especially want to commend Devin Shamblin and Brian Loya for their absolutely AWESOME customer service. They not only made our purchase of the 2009 Hyundai Santa Fe easy, but also made the whole purchasing process very pleasant and enjoyable. This is a rare and unique gift that these two men possess. I would 100% recommend them and BMW of Tucson to any and all. Thank You. Anthony P Licata & Mark S Papen

Set appointment and went to facility. Got a loaner car until repair was done.

Professional and friendly staff. Excellent car buying experience!

I had recently taken my car in to the service department at BMW of Tucson and was especially pleased to have had the privilege of having the Shop Foreman, James Jones oversee and personally work on my car. His work is remarkable and it would be difficult to stress how valuable he truly is. In any profession, there are those who either excel because they are driven, or others who rise above the crowd because they are naturally gifted. And once in a great while you’ll happen to come across someone like James who exudes both passion and skill. When we first met, I was thoroughly impressed by the way he genuinely and patiently listened to me and addressed any concerns I had. My appreciation for him only grew after seeing his work. He has a keen eye for detail and makes difficult tasks appear effortless. After he worked on my car, it somehow felt even newer than the day I drove it off the lot. His care and attention could be seen and felt. Despite his modest and mild disposition, his work demands recognition. He is someone who deserves endless praise and yet he manages to remain so very humble. James is loaded with talent and integrity and to say he is an asset would be an understatement. As if I wasn’t impressed enough, I was delighted to learn that my favorite salesman, Ernie Buck (another extraordinary employee who is quite unaware of his own charm and talent, and someone who I can’t praise enough) was very much involved behind the scenes making sure all was going well with my repair. Whenever I have the pleasure of working with him, he always goes above and beyond and follows up with me to make sure I’m happy and satisfied. Ernie manages to alleviate any sense of worry or anxiety I’ve ever had. I always feel safe and know that I’m in good hands. James and Ernie are both unusually and exceptionally good at their jobs, and they have far exceeded my expectations. Together, their level of customer service and satisfaction is unparalleled. I highly recommend and thank both of them for taking such excellent care of my car and its very appreciative owner!

Purchased a used vehicle. Elmer did a GREAT job working with us.

Outstanding Car with Hybrid Feature. Most of them are Automatic. Feels like a Heaven. Giving Excellent Mileage with all Luxury Features. I can recommend this car to anyone.

Wendy was the CSR and was very professional and knowledgeable. Handled all of our questions and concerns efficiently. Service was completed exactly as we expected and recommendations for anticipated future needs addressed. Service fees were clearly explained and understood and there were no surprises. Very happy with the dealership service experience.

Mr Ernie Buck was very courteous, professional and knowledgeable about BMWs during our interaction in purchasing a new X5.

After agreeing on price the day before, set up an evening appointment to sign what was supposed to be prepared purchase documents. We arrived a half hour early and were asked to wait a brief period. three and a half hours later we finally left the dealership with our car. the buying experience was more than excellent...the document time/process was frustrating at best....even with a set appointment.

I still remember how car sales used to be filled with trickery and shenanigans. These guys put those days behind us and they seem to have taken the hassle out of car buying too. I drove away feeling like I made a good deal, got a great interest rate and a car I love. Every person I made contact with was sincere and helpful. Thank you.

Squeaky floors. Your janitors may be putting too much cleaning fluid in the water.

I saw a Juke online and emailed to test drive it. Steven Tyler was helpful when I went in to test drive. I decided to buy the car and Steven wasn't there . No one went over the features of the car even though I sat for hours waiting for the Finance department even though I was paying cash. I had to come back the next day to do the paperwork and the lady I worked with in France was very fast and helpful. I had asked several times for a second key that they couldn't find or didn't have. They said I would have to buy one and they would call me back with the information. That never happened. No one told me that the Juke only took premium gas before I purchased it. I had to call again the next day about a key and was told again someone would call or email me. I still have not heard from anyone. I am planning on buying/ leasing a BMW within the next year but will not be using this dealership after the service.

Of all the car dealers I have every dealt with (since the 1960's there's be a few), most have been welcoming and courteous but Tucson BMW outshines them all in every way...

The service and staff at BMW are top notch, from A to Zane and everyone in between. Especially the in-house geniuses. Special thanks to Paul Peranzi and Juan Carlos for your attention to detail, courteous and professional service. We love our 2018 430i.

I just bought an all electric I3 and couldn’t be happier!

I purchased a new BMW via my company's buying service. BMW of Tucson was extremely helpful, courteous and timely. Despite the relative "newness" of our sales agent, all of the appropriate experts were readily available, our purchase was efficiently arranged and we closed quickly on a car. Totally painless evolution and great dealership.

BMW of Tucson has an excellent and professional staff. I purchased my 2007 530i BMW on 10/12/06 and they have provided me with an excellent service since that year. I plan to buy another BMW from them in the future.

I recently took my car in for service and decided to speak to my salesman, Ernie Buck about it first. He genuinely listened to and addressed any questions or concerns I had. Rather than just passing me through to the service department which he rightfully and very easily could have, he stayed personally involved and even followed up with me while it was being worked on. I was impressed at how sincere and attentive he was. He clearly pours his heart into his work and his passion is evident. He is a go-getter but is so artful and polished that he escapes being aggressive. I always leave feeling very well attended to and taken care of. I’m so grateful to have discovered him and thankful for all of his help.

BMW of Tucson is far and away the best place to shop for a new car. My family and I have just leased our seventh vehicle from this dealership and they manage to continually impress us. The experience is wonderful and the staff is always so friendly and inviting that we look forward to any reason to come back and visit. The quality of the cars is top notch, but it's the enjoyment of working with these incredible employees that leaves you with such a positive, lasting impression. Everyone from the general manager to the sales and service team is warm, welcoming, and a pleasure to deal with. The salesman are all equally impressive but I had the privilege of getting to work with Ernie Buck who was especially wonderful. His ability and experience is so refined that transitioning from one car to the next was absolutely seamless. I was left in awe at the ease of the process. He was extremely helpful and even followed up with me weeks later to make sure I was satisfied with my car. He was very knowledgeable, sincere, and efficient. I felt very well taken care of and am still grateful for his help. I would recommend going to him to anyone and I greatly look forward to working with him again.

BMW of Tucson is far and away the best place to shop for a new car. My family and I have just leased our seventh vehicle from this dealership and they manage to continually impress us. The experience is wonderful and the staff is always so friendly and inviting that we look forward to any reason to come back and visit. The quality of the cars is top notch, but it's the enjoyment of working with these incredible employees that leaves you with such a positive, lasting impression. Everyone from the general manager to the sales and service team is warm, welcoming, and a pleasure to deal with. The salesman are all equally impressive but I had the privilege of getting to work with Ernie Buck who was especially wonderful. His ability and experience is so refined that transitioning from one car to the next was absolutely seamless. I was left in awe at the ease of the process. He was extremely helpful and even followed up with me weeks later to make sure I was satisfied with my car. He was very knowledgeable, sincere, and efficient. I felt very well taken care of and am still grateful for his help. I would recommend going to him to anyone and I greatly look forward to working with him again.

I brought my 428I in for service and could not be more impressed by Kayla Diaz and the staff who did not overlook any detail to ensure that the experience was perfect. I had to use a loaner which was furnished in the form of a spectacular new X3. This service department is committed to excellence on every level.

Great dealership! All of the staff are very friendly and helpful. I've leased two cars through them and it's been a great experience. I plan on going back in the future.

My recent experience at BMW Tucson was nothing short of perfection. The entire staff mirrors the extreme quality and class one would expect from BMW. Every member of this team from front to back operate together like a fine-tuned machine and their friendliness and warmth is unparalleled. I absolutely love my new 330i and had the privilege and pleasure of working with Ernie Buck. He was very gracious and accommodating and he truly has a vast knowledge and deep understanding of BMW. The appreciation I have for my new car only grew after talking to him about the history and craftsmanship of this fine automaker. Ernie was extremely professional and a true gentleman. I trust him implicitly with my car and am so grateful I had the opportunity to work with him. He made purchasing a vehicle so effortless and enjoyable. I look forward to getting all my cars from him in the future. The only disappointment I feel is knowing I have to wait another three years to do it all over again. I highly recommend this dealership and especially this particular group of fantastic employees. Thank you for such an incredible experience!

Quite pleasurable, thank you! One of the few times I was overwhelmed with a service visit.

Ryan & the entire service department are amazing! Great customer, very helpful & honest. I was accommodated with a loaner vehicle & they helped me transfer my entire Costco purchase from the loaner to my vehicle when it was ready for pick up. Very satisfied with the service team @ Tucson BMW!!!

The best low pressure car buying experience. Got to the point. Didn't take long. In and out. Great people to work with

Kayla and team were beyond five stars, amazing!! Thank you.

Our sales advisor, Tony was excellent! He along with everyone else were so easy to work with. They made the entire process easy. We bought a pre owned 2017 330i with only 2000 miles on it. We are so happy with the car.

Zane Moore is the best of the best. Our seems kind car bought through him at BMW.

We enjoyed dealing with Ryan, he was helpful and informative. We hope he stays around so he can be our Service Manager in the future.

Excellent experience. Recommend you give them a try

I was pleased with the quality of the service and the friendly staff

We purchased a pre -owned vehicle from BMW of Tucson and quite frankly, will not do this again. Being of excellent credit, we were given an interest rate of 5% to finance a portion of the sale. We had just purchased another vehicle two months prior and received a rate of 2.69%. They were les than willing to shop around for a better rate, because they informed us we were buying a "used" car. We ended up going to our credit union and got a rate of 2.8%. THis is something the...ir Finance department should have done from the get-go. I was only provided with one key for the car-when I asked about a second key, standard process when purchasing a car, I was told because I was buying a "used" car, they were at the mercy of the previous owner, who didn't turn in a secind key. Unacceptable. I should not have to pay for a second key. Will I purchase a future vehicle from this dealership? Most likely not. See More

Helpful, attentive to detail. They have a good team to help you find the car of your dreams

Great 2017 X1 and sales staff excellent, great dealership BMW great for the money

We feel the overall service of our older 1997 BMW Z3 Roadster with 108,000 miles on it was spectacular at BMW Tucson. Wendy was our service advisor and she informed us parts needed had to come directly from Germany, so they provided us a wonderful BMW SUV for the week needed to get parts in and expertly installed. Communication between all departments was prompt and professional, so we would highly recommend them to anyone with a BMW vehicle for the utmost in professional care. We love this classic little roadster !

I live 2 hours away and Had my bmw z4 serviced twice so far and they are beyond nice and helpful! If and when the time comes I'm going to get my next car here. Just hope the buying experience is as great as the service department.

Pleasant, knowledgeable staff - from Sales to Finance to the BMW Genius that helped with the "Tech" ;`)

After a rocky start, I am very pleased with my first BMW and the Tucson dealership.

Ryan Hoganson went the extra mile to take care of my vehicle

Ryan always helps me, and when my air conditioning was not working well he and the mechanic spent hours diagnosing the problem, trying to fix it, and then ordering a new compressor when the fix did not remain. I highly recommend the Service Department!

BMW of Tucson and buying a Certified Pre-Owned BMW were exceptional. Exceeded my expectations.

Very pleasant transaction. Salesperson Chris Ibarra, along with everyone else I had contact with were very courteous and professional.

I bought my first BMW 328i in March. I love it! Our sales associate, Brett Sabino, was awesome! I highly recommend Brett. Just yesterday I had my first service experience. What a great experience. Ryan, my service advisor, explained everything from start to finish. What a nice feeling. Great job BMW!

Had my first service on my 2017 BMW X3. Was very impressed with the facility, service and especially my service advisor, Wendy. She was very professional, courteous and helpful.

I couldn't have wished for a better experience by the sales team from this dealership. Honest, efficient and professional. They made me very comfortable and nicely guided me to the best vehicle I've ever driven. Seemed like they knew what I wanted more than I did and delivered.

Took my BMW 528i in for service at scheduled 8:20am appointment. Marcela Arns checked me into the system and told me the job would take about 1 hour. Instead of using a loaner car, I just told her I would wait in the lobby. She gave me periodic updates, and I was out the door within an hour. Great job.

5-Star treatment from customer service, sales, and maintenance. I highly recommend BMW of Tucson to anyone looking to make a great deal! The sales team is excellent; doing business with Tucson BMW was easy peazy, and Chris Ibarra is definitely a cut above :) Thank you to all the folks who made business with BMW of Tucson a rewarding experience.

Had the most awesome experience of my life. Zane worked with me and we were able to get an new B7 Alpina. He was courteous, professional, and a down to earth guy. The facility is beautiful and really puts you at ease. I never once felt pressured (except for my wife who really wanted the car) and everything was straight forward with no surprises as we went through the process. Maresa was wonderful in the finance. All in all, I highly recommend BMW of Tucson and Zane the sales guy. I will definitely be a return customer in the future!

Lamarr Neely and Miko Simental helped me and my family with the purchases of two cars there on May 13th and May 16th. The vehicles are in perfect shape for used cars. The atmosphere at BMW of Tucson was great, and the manager and finance dept were friendly. Making my experience with buying process much easier. I would recommend others to buy automobiles from BMW of Tucson.

I was very pleased w the service. The repairs were done correctly and we were given a loner

We had a great leasing experience from BMW Tucson. From start to finish, it was the easiest leasing process that I've been through. We will definitely be back and recommend to others!

I had considered going to an independent repair shop but decided to do my service at Tucson BMW this time. I am very happy with the whole experience, including providing me with a loaner when service could only be completed the next day. I'm staying with the dealership for future repairs.

Ryan was my service representative and he was awesome.

The sales experience was very easy and completely satisfactory.

They had to keep the car overnight, but provided a loaner.

BMW of Tucson is fantastic! They are accommodating, knowledgeable and above all professionals. I highly recommend them!

My 15 year old BMW 540i with 162,000 miles had one of those recalled Takata air bags. I received a notice in the mail that the replacement airbag was available so I called the service department. Scheduled a 0720 appointment, was met promptly and courteously despite NOT being a regular customer. Ryan Hogason also coordinated the initializing of a replacement key fob for the car during this service. Car was nicely washed and detailed and I was out the door by 9 AM. Key fob purchased through the parts department and the BMW Car Club of America discount on the "part" essentially paid for my annual club membership! They also performed their courtesy inspection/fluid top off. Since I do a majority of my own service/maintenance and pretty meticulous about it, I was glad to find out that there were only 2-aged related minor items that will eventually need fixing.....glad to know that their mechanics did an honest assessment! Would definitely considering using them in the future!

Always have a pretty good experience here. Wendy was great, the only thing is I love when they bring my car back clean and they didn't wash it this time. 4 stars!

Had an appt to view a car. Salesman was not there. 10 min later it was determined that the vehicle was sold the prior evening. Left empty handed. Would have been my second car from them.

Completely satisfied with Wendy Angelini, Assistant Service Manager. Completely satisfied with BMW service department.

Great Dealership and the Service side of the house is fantastic. Great X-4, Great Dealer and Great Service. I recommend them to anyone in need of a new car or service for their car

Have been buying and driving BMWs since 2003. Love my current 328i and greatly appreciate the service at BMW of Tucson. Ryan and all the others do a great job whether I'm in on an emergency (not often) or appointment. Thanks.

Very good experience buying this car at this dealership. Friendly, personable and efficient team.

Ivan Salazar at BMW was amazing to work with. It is never easy dealing with car repairs, and he went above and beyond to help me out. Thank you Ivan!

Very pleased. The service was performed as requested and done on time.

Overall a great experience! First time BMW owner and I couldn't be any happier!!

Service was excellent as always and done in a timely manner

I was welcomed very well and Mr. Salazar was very helpful with all of my vehicles needs. I will continue to use Mr. Salazar as my Service Representative. Thank you

Very courteous staff, repairs are done well, car is washed and vacuumed when returned back to you. All is excellent. Suggestion: Soda in the fridge would be great for those that don't drink coffee and you're not in the mood for water.

We initially tried to buy our new X3 by going to the dealer in person, however the manager was unresponsive to our requests and would not make a deal. We followed up online and the experience was much better.. We were able to finalize the deal quickly online and schedule an appointment to pick up the car and finish the paperwork.

Service was very good, loaner car was nice, problem was solved

I was VERY IMPRESSED!!! 1st time buying a BMW & I was very impressed with Zane our dealer..... he wasn't pushy, he explained things very well, was patient in teaching me all the bells and the whistles of my new BMW even when at that point he wasn't sure if I was for sure going to buy the 740 Li.... I am one very Exited Gal with her Dream car!!!

My family has been buying BMW's for years. This dealership has always treated us with great respect and kindness. As I started my car buying journey they stuck with me and didnt pressure me to buy anything. I finally got the car I wanted from them and Im more then pleased! Thanks Steven and Paul!

Far from my home

Bought a 3 series from Lance. Great experience overall. I wouldn't buy a BMW from any other dealership in the Tucson area.

Expedient and friendly service for my X1- thanks, Steve Joseph!

Had to go for an airbag recall. The service was quick and efficient, and the service person, Steven Joseph was very courteous and helpful. it took years to get the airbag to arrive since the first recall was announced, and I'm disappointed for this compromise for our safety.

Great experience at BMW of Tucson! Friendly staff made the buying process a breeze. Thanks again and loving my new ride!

Juan Carlos Almada took great care of us when we purchased our new X1. He took plenty of time to explain things to us, and he had all the time in the world to deal with just us and our individual concerns. We feel that we have made a new friend in Juan Carlos, and we look forward to dealing with him in the future.

Steven was very helpful getting our car serviced. He was able to combine two service issues into one appointment saving us a second trip to the dealership. He was able to secure a loaner for us to use while our vehicle was in the shop.

Excellent sales folks, no pressure, very attentive, especially Juan Carlos. The car drives great, but lots of bells & whistles to still learn about. Too bad dealers still have to use the "finance manager" model to squeeze out extra money. Very nice lady, but the warranty and other options she presented were fairly confusing at the end of the sale action. Overall though, as good as it can get when car-buying.

Excellent service. Steve is very knowledgeable.

Steven was great to help me understand the options available in my price range, helped me choose the best car to meet my needs and helped me fill out some of the paperwork online to speed up the process. I love my new GT!

Honest

Excellent experience!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Bought a $7000 used car and they treated me as if I bought a $70,000 new car. Everyone at BMW Tucson goes above and beyond the normal dealership experience. Many thanks to Lance Light, Paul Peranzi, Devin ( hope I spelled that right ), and the entire team for making the whole car buying experience enjoyable.

Everyone at BMW of Tucson was very helpful, courteous, and professional in the car purchasing process. A special hats off to Ron Metcalfe for being patient and providing many options while I was making the selection decision over several months.

Muy buen servicio y el personal muy amable,especialmente Carlos y Marcela

I was treated well by the manager and salesmen. They delivered my car to me from Tucson, AZ to Benson, AZ. I am impressed with the professionalism of the whole staff from sales to service.

Was in search of a new SUV, dropped in to check out some new 2017 X5's. Was greeted by a sales associate that was not to excited to be at work. Opted for a Test drive, the sales associate fetched some keys and went for a ride. I thought i was going to drive the sales associated drove the car for 85% of the test drive. He stopped in a residential area to swap seats. I got a mere 1.25 miles behind the wheel. Looks like i have to head north to get some customer service and actually get to drive the car.

No complaints! Car was dropped off before going out of town and all clean and ready when I picked it up three days later...

I drove 2 hours in my z4s 35i to this dealership and the service I received was outstanding!! They treated me fantastic!!! I was nervous at first for I didn't know how I was going to be treated. I really appreciate Marcela for taking the time and being patient with me. I literally called her with a million questions and she was patient with me., Found out they will take you where you need to go so thank you to the driver for being nice. Wish I knew who worked on my car for they did a great job THANK YOU!! The service team members I did see were nice and I will be bringing my BMW back to this dealership for further repairs/maintenance needed. When I received my vehicle back It looked new! they detailed it nicely thank you. . LOVED the parts shop area. I wish I had purchased a key chain from them!! The waiting area is nicely laid out and love how you can look at the cars from where you sit. This dealership is really nice and clean!! THANK YOU everyone!!!!

Very good experience. Service advisor was fantastic. Also enjoyed the waiting area. Vehicle was delivered on time and with all items repaired properly. Good job Tucson BMW.

Positive sales experience from start to finish. Came in with a USAA offer they promptly honored. Never felt rushed or pressured. Lance Light was our salesman, very knowledgeable about the car and friendly. Everyone we dealt with in management and finance made this a place we will want to come back to when shopping for our next car. Love my BMW!

Two minor recalls were handled at the same time. Loaner car had 750 miles on it and gave us a chance to test drive the new X3. Great crew in the service department.

Always satisfied with the service I receive here. BMW service is never cheap but here it is always good.

Contacted the BMW service departmentioned to establish a time to bring in the X5. Arrived a bit early but was welcomed and checked in immediately. I explained the issues to the service representative. He was attentime and provided me with possible estimates of costs. He remained in contact with me as they discovered the problems and provided costs. I was very pleased with the service and treatment that was given to me.

Truly the most professional service in all of Tucson! I purchased a brand new BMW and the dealership was more than willing to work with me on my trade in. I recommend that anyone who is in the market for a new vehicle to visit BMW of Tucson and talk to Juan Carlos.

I have had a very positive experience with service advisor Ivan Salazar. He is very helpful, kind, easy to get a hold of and answers any questions I have. I will contact him in the future for any issues regarding my BMW 3 series (so hopefully I don't talk to him much!)

great service--fast and friendly.

Exceptional customer service. I was there for routine maintenance and just asked a few questions on there current sales. Zane was very helpful and provided a lot of information that helped me make the decision to buy a new car. I would recommend there friendly service to anyone interested in a new car. Thanks for the great deal!

Five star service in all areas and departments. Many thanks.

Service is always impeccable. Marcela Arns is friendly, knowledgeable and efficient. We've been dealing with Tucson BMW for over 11 years and have never had a reason to find fault with their dealership. henrys4719

My service advisor Ryan is the ultimate advisor. He always listens attentively and answers all my questions. Their service is prompt and professional. Tucson BMW is the best.

Their service department is terrible. We've had several less than stellar experiences with this place. Beware..if your car it too old they won't give you a loaner. Last time we made an appointment on a day they would have a loaner (this was last year so our car wasn't too old I guess), we get there and they don't have any cars. So we sat there for 4 HOURS waiting to get an oil change while we needed to be at work. They truly don't seem to want our business and nor do they care. They give the brand a bad name and we will not be back. We won't buy another car here either. They suck.

Everyone polite and helpful. Very efficient. Car ready when told it would be.

This is the 4th BMW lease from Tucson BMW. Everything went well as usual!

Lance, Connor, and Marissa took great care of my business purchase. Highly recommend them for all your BMW needs. Phamily LLC

Great service, thanks.

I love the people at BMW Tucson. They are courteous, knowledgeable (they can actually speak intelligently about the subtleties of their cars. ) They are respectful and they want to do best by their customers.

Recall of air bag was handled promptly. Car was returned clean and on time.

3rd car I buy from them you just need to check really good the paperwork

Marcella has been my service adviser for a few years and always has a great attitude and is very knowledgeable. I had some issues related to a recall and the repairs were done in a timely fashion. My experience was a good one.

All details promptly addressed, as scheduled.

I love my 2017 BMW X3!! BMW of Tucson was able to get me exactly what I wanted. Great team!!

Called today to schedule a service appointment. The receptionist connected me to a voicemail account for someone who she indicated would call me back shortly, 4 hours later i still hadn't been contacted so I called back and spoke to someone else. He seemed distracted and while not outright rude, his attitude did imply that I was wasting his time. It is always good to treat customers like second hand citizens who are wasting your valuable time.

Was good customer service but now loaner cars avaible for those waiting three or more hours. ....

I like waiting for my 128i to be serviced. Free wifi, water and hot tea. A very comfortable waiting area�

Love my new M6. The entire buying experience was a pleasure.

I found the staff to be incredibly responsive and professional They were honest and clear with their proposals and I am confident I will have a good experience with them over the period of my ownership

The sales team were personable, easy to talk with, and accommodating with my busy work schedule. They allowed myself and my wife to test drive the vehicle several times. Their finance team was professional, fast, and it was extremely pleasant to finalize the purchase with the BMW team. Zane Moore's after-sale followup was impressive. He found valuable information regarding maintenance for our vehicle despite us already having purchased it. Overall, it was a great experience and we look forward to working with BMW of Tucson again for our next vehicle purchase.

I was having a car I purchased off of lease but still under warranty-excellent cooperation and service and very patient with me as I worked through the process of a couple of minor glitches.

Have a great service and experience here. Thanks. Will be back in 7000 miles. ；）

Very good service. And being provided with a loaner car really helps...

We purchased a new BMW X1 from BMW of Tucson we worked with Bruce Canterberry. We developed a good working relationship right from the start. I hate buying cars !!! Bruce made this a very enjoyable process. Thanks, Bruce and BMW of Tucson

We really enjoyed the experience of purchasing our new BMW X5 at BMW of Tucson. Our sales person Todd Crain is very knowledgeable and friendly.

I really enjoyed working with Steve. Great, timely repairs and a fantastic waiting area.

Very pleased with the service I received at BMW of Tucson. The service rep and the dealer went above and beyond to solve my engine service issues. Repairs were completed in a timely manner as well.

I had service on 2014 BMW and AC repairs. Everyone was nice. I was in and out of service department quickly. I got a nice loaner. I would rate the experience a 10

All star place. I had to take my son's BMW in for 2 different recalls and the service department treated me like royalty. They were efficient, knowledgeable, and fast. I didn't purchase the car from them but that didn't matter...

This is a nice, clean, efficient dealership and service center. Like all dealerships, they do try to upsell you a bit, which I resent, but they're not pushy about it, which I appreciate. Sales personnel are professional, polite, and courteous. I will probably buy my next car from this dealership in about 10 years.

I have dealt with several BMW dealers for both sales and service and Tucson BMW is by far the most customer-friendly and customer-centered dealer I have experienced. Both the service I received on my 328i and the service on my purchase of a X-3 were handled extremely well by all staff.

It took me almost 40 years to finally own a BMW 320i like my college buddy had, but now I have one and I am loving it !!

Good job Zane. Fun experience. Loving the M3!

I am very happy with the excellent and professional level of service I have recieved from the BMW of Tucson sales and service staff.

Excellent customer service - very knowledgable without the pressure of having to buy a car that day. Appreciated the honesty and no hidden agendas

This is my first BMW. Greg took the time to teach my about all the bells and whistles. I am now spoiled, I will never drive anything but a BMW, they just glide. The most comfortable ride ever.

We bought an 08 brand new in 09. It is a 335i, super fast and we dearly love the car. It only has 30,000 miles on it as we are gone all summer and leave the car here. The local dealership is excellent. Our son has the 335i as well and loves his too. What's not to love?

Lance Light Thank you! The expierience I had at BMW was amazing! I appreciate you taking the time and educating me on all that BMW has to offer. As a new BMW owner I feel very satisfied with my purchase:)

Great service. Cost less than I expected.

Had my 2017 BMW serviced recently. Making an appointment was easy. Dropped my car off outside couple minutes before my scheduled appointment, this is where the issues lie. Time from drop off till when it gets taken to the shop was 25 minutes. SA told me over an hour to perform a vehicle check and oil change. Dealer needs to get cars in the shop in time not sitting around waiting. The Sales team and Service Team at BMW Tucson are not very people oriented. I didn't even get a thank you when I picked up my car

Having my car serviced at BMW of Tucson is a positive experience from start to finish. The customer service is superb and I always leave with a sense of confidence & understanding about what they have provided so I can have a safe & positive driving experience.

This was my second annual service visit for my 328i and just like the first, I was 100% satisfied. Ryan Hoganson, my advisor always has everything in order and works efficiently. The courtesy car was excellent, and the services performed were spot on. Highly recommend BMW of Tucson for all service.

Great car, perfect service, wonderful dealership at Tucson, AZ Auto Mall and excellent Salesman... Mr. Lense thank you very much for your costumer care...

Problem was resolved this time; previous replacement part failed in 2 weeks. Key to my positive feeling was the service provided by Steven Joseph, the Service Rep. Very responsive and showed he was concerned about the inconvenience caused. I will use Steven in the future.

Dropped off car for service. Looked around showroom. Bunch of snobby sales men doing nothing. Not one asked if I needed assistance. Venture out to the lot and not one sales person had any enthusiasm to come out side and ask for assistance. I was looking for a new SUV to replace my wife's current 2013 tdi touareg

Great sales price. Friendly people. No nonsense. Got the car I wanted and I'm happy. I would recommend them

Excellent service

Pleased with the service provided but wasn't able to get all the services I need due to buying the car overseas, even though it is US spec!

I went to the Tucson BMW dealership for service to repair driver and passenger airbags under a recall for faulty airbags. The appointment included reserving a loaner car, as I was told the work would take at least three hours. When I arrived there was no mention of a loaner and I was told the work would take about an hour. When the work was completed about an hour later, I was told that they did not have the parts for the passenger airbag repair. So.......I am driving around in a car that is dangerous to myself and my passenger and MONTHS pass with no parts to repair a recall issue. This is disgraceful on the part of BMW. Why buy a premium luxury car only to receive poor service. Why can the local dealer not be honest and truthful when appointments are made?

Top notch! Very knowledgeable and friendly staff.

Excellent service. Very professional people that tales time to answer all your questions!

I recently bought a 535i CPO. About a weeks later, I noticed that my audio was cutting out for a fraction of a second, randomly, about every 10 minutes. I was afraid that if I took it in for service that they wouldn't be able to duplicate or find the problem. Well they confirmed the problem within the first day, checked the radio, connections, and the amp, and then fixed the problem a couple days later. It ended up being the factory amp. I'm very happy with there thoroughness. Thank you!

Super easy buying experience. Zane was great. Bought a beautiful gently used BMW. Whole process with financing took maybe two hours. Couldn't be happier with the service received.

The service I received on my X3 was complete in the minimal time of which was well ahead of schedule time. The facility was clean and the noise level, was Low. I feel that all the professional I spoke with was well above expectations. However, I feel the receptionist, could benefit from a little mindfulness of others. Would I recommend this auto severe to others? Absolutely. My service advisor, over the years " Mr Hogan" is, to me an amazing young man. I can appreciate when he make recommendations for service to my auto. Also, he never attempt to push me into anything when I tell him I can't afford it now. These are qualities that make this gentleman a major asset to this company and the Auto National Industry.

Steve Joseph is a knowledgeable service writer who knows his "stuff". In addition, he is a true gentleman. Kept me informed as to the progress of work. Highly recommend.

I just bought my first BMW last week. My 2016 X1 is a wonderful car to drive. Couldn't wait to take it on a short road trip to Chandler last weekend. Just suddenly realized what I have been missing all these years. I went into the dealership originally to look and had no intention of buying that day. My sales person, Marcos, was great. He knew the product and spent the time I needed to know it was the correct deal and the right time to make it. BMW has checked back with me over the last week to see if I need any further assistance. If this service continues, I will be a lifelong customer.

Efficient, friendly and thorough. Steven followed the service with an explanation of the work performed.

Found a used car online and requested more info using a third party auto search service and was contacted within about 15 min. in regards to my request. The internet sales manger was the person who contacted me, he was friendly and helpful. He emailed me all the information about the car and once I got off work I drove over test drove the car and bought it. The whole transaction only took about an hour. The dealership was clean and the staff was very helpful.

Found a used car only and requested more info using a third party auto search service and was contacted within about 15 min. in regards to my request. The internet sales manger was the person who contacted me, he was friendly and helpful. He emailed me all the information about the car and once I got off work I drove over test drove the car and bought it. The whole transaction only took about an hour. The dealership was clean and the staff was very helpful.

My experience was awesome in all aspects. I successfully returned the car I was leasing and got into another lease. All the individuals involved were very professional, and friendly. Excellent dealership!

My service rep is very professional, listens to me. Just took my car in for maintenance, and she took care of a recall and a tire low on tread. She thought to recheck the alignment, which needed redone. She knows that I don't believe in cutting corners on car maintenance, and I appreciate that.

I've been driving my new 2017 X1 for one week now and am already positive that it is the right vehicle for me. This car has it all. My salesman was amazing. The entire dealership was professional and welcoming. Steven was knowledgeable and took the time to make sure I was happy with this car buying experience. I traveled 100+ miles to work specifically with this dealership and will gladly buy from BMW of Tucson and Steven Turner again in the future.

Having purchased many luxury cars, we have high expectations of Dealerships. BMW Tucson, particularly Zane (our salesman) impressed us by his follow up calls about vehicles that came available after our first visit. We chose the third car we spoke with him about. The service throughout the purchase was great! I would recommend this dealership to anyone.

It's unbelievable how smooth our process was in buying our vehicle. By far the best car buying experience we've had. When they say no haggle pricing, they mean no haggle pricing. I'd like to compliment our sales rep Francisco who has been great! He never pressured us and was very patient while we looked at other vehicles. He and Paul who is his sales manager were extremely professional and although we purchased used, they have treated us as if we were buying a brand new BMW. They have also followed up since to make sure the vehicle is still running smooth. This has given us peace of mind that we were sold a great vehicle. Have and will continue to tell everyone about how great this dealer has been to us.

It's unbelievable how smooth our process was in buying our vehicle. By far the best car buying experience we've had. When they say no haggle pricing, they mean no haggle pricing. I'd like to compliment our sales rep Francisco who has been great! He never pressured us and was very patient while we looked at other vehicles. He and Paul who is his sales manager were extremely professional and although we purchased used, they have treated us as if we were buying a brand new BMW. They have also followed up since to make sure the vehicle is still running smooth. This has given us peace of mind that we were sold a great vehicle. Have and will continue to tell everyone about how great this dealer has been to us.

If you're in the market for a new Bimmer, Marcos Romero at BMW of Tucson is your guy. Friendly, knowledgeable, and no-pressure tactics easily made this one of the best and easiest car-buying experiences. We're in love with our new X3! They will take care of you here and have earned a new BMW driver for life.

This was a very easy process of selecting the car of my preference, test-driving, and discussing the acquisition options. I leased the BMW 328i, and I am very satisfied that I did. I feel that I belong to the BMW family now and that I can stop by the agency at any time.

Straight forward professional sales team and THROUGHLY enjoying my ultimate driving machine!!

Nice and easy is the way buying a vehicle should be and that's what I got when I visited BMW of Tucson. My Salesperson Steven was easy to deal with and no harsh sales tactics. The whole experience was really easy and fast. Love the no haggle price policy. That alone would send me back. Again the Salesperson Steven was really great. Thank you Steven.

easy ,friendly, Lance and Zane were very knowledgeable about the cars and deal was straightforward.

Outstanding

Terrible service. Refuse to handle select safety recalls. Agents are short and have no interest in helping you or returning messages and calls. They spent 4+ hours searching for my parked car in their tiny couple acre car lot. Never buy from these people or utilize their auto services.

Surprisingly outstanding! Courtious, professional, and reasonably priced. My service representative worked with me to fix my car, keep costs in check, and deliver on time. From service to parts to payment, the staff was fantastic. I actually enjoyed my visit with this team of professionals - something I don't recall saying about a car dealership. Thanks for being open on Saturday...

Very sad service department. The quality of work was very disappointing. Incorrect parts were used which resulted in leaks. A cabin filter was left filthy with leaves and it was clogged. Struts were leaking and damaged and when the GM was confronted with this, his explanation was that suspension is not a safety issue.. Sales and financing staff were wonderful and tried to assist with issues that were discovered 1 day after purchasing the vehicle. I'm surprised that Auto Nation allows this kind of business to take place.. I would highly recommend that you purchase a vehicle from another dealership. Shame on BMW Tucson, it's really embarrassing. A general manager should conduct himself with a higher degree of standards.

I would not recommend purchasing a vehicle from this dealer.. there are so many who are helpful and do not misrepresent their products.

Excellent customer service. Friendly and engaging sales staff.

My first service. Overall easy experience. However I had to wait 1 hr and 45 mins as the car apparently needed brake fluid, pollen filter and windshield wipers as well.

From the instant messages the second I inquired on a car to the test drive, to the financing and auto servicing, BMW of Tucson has taken care of me to the fullest. I never thought I would want a Beamer and now I'm in love! BMW Tucson makes me feel like a movie star. I didn't buy the most posh BMW they had there, but I sure feel like I did. The service is excellent. They make sure you are taken care of. The quality of service absolutely matches the quality of the vehicle. I'm a BMW girl forever now. :) Update: I have had my BMW for 1 1/2 years now and I am extremely satisfied with the level of service they have provided me. I don't mean to be silly by saying, "Once you go Beamer, you never go back" but it's true. I have considered getting a truck recently, but I don't even want to. I know that no other company has or will give me better service than this BMW dealership has given me. They always treat me like a queen. They give me a rental when I have to have my car serviced so that I am not without a vehicle. They check all of my car over, they clean it, they fix it. They stay true to the warranties I have purchased and my car runs great! They stay on top of the service, always making sure my car is up to date. I cannot be more satisfied with my service manager, Todd. He is wonderful. All the guys working in servicer are wonderful. Thank you BMW for making my day every time I come in. I really appreciate it. 10 STARS out of 5 for you!

My 528i was having some transmission issues. I took the car to BMW Tucson, Marcela Arns and received excellent service. The car now drives like a dream with no issues. They needed the car a couple extra days to properly diagnose the issue, but Marcela got me loaner and kept me posted on updates with my car. Turns out the transmission issue was a major expensive part, so Marcela went to BMW corporate, and they agreed to cover 85% of the cost due to the low mileage and the fact I'm a loyal customer. This is just the kind of support and service you expect from BMW, but Marcela Arns made it all happen. I'm very thankful and very happy. Highly recommend BMW Tucson--see Marcela Arns for any service issues.

Car was serviced on time with an additional issue corrected overnight.

Very pleased with the service. F.D Yusup

Perfectly pleasant no hassle showed me exactly what I wanted & am loving the car!

My last visit to BMW of Tucson was just as good as the time before. Ivan is great at what he does and always gives me great customer service. He makes sure all my needs are met and discusses future maintenance needed so that I understand completely. Great experience and good atmosphere!

Outstanding service!! They diagnosed my problem and fixed it in a quick and professional manner. All personnel were friendly and ready to assist.

Buying a car from these folks was a delightful experience.We got a great car at a very fair price.Highly recommend.

The BMW service technician was polite and took care of my car issue.

Lance Light at BMW Tucson is the best! He is so professional and took the time to find us the perfect car. Thank you Lance for being so great to work with and for your patience in finding us the absolute perfect car. You are a joy to work with!

I walked into the dealership and was immediately greeted by a nice young man named Lance who was both kind and knowledgeable. I had already found a car I wanted to look at online (at cars.com) and I showed him the information. With-in two minutes he had procured the keys and pulled the car up to the front. Before the test drive he told me up front that the price on the window was the price plus approximately 10% for state and city tax as well as a docking fee. Afterward, when we went to talk price he hadn't lied, there were NO hidden costs. During the test drive, he was nice, funny, and offered good conversation. The buying process was fast (as fast as it ever is) and all the information was given including a carfax report. The finance guy was also kind and witty, overall making this a very easy process. 10/10 recommend.

Overall it was a pleasant experience: very friendly and attentive people, nice and clean facility, tasty coffee. Many thanks!

Good customer service. Would come back to this dealership again for service or any other purchase of a car.

Was met at the set time and my car went directly through an annual checkup. All was well with my 2 year old BMW and I have nothing but positive feelings concerning my experience at BMW of Tucson.

Everything that I asked to have done or checked out was done. I had a loaner car which made it easy for me to not have to sit there all day.

My husband and I worked with Steven Turner to purchase an X5. Very nice gentleman, knowledgeable and helpful. Would definitely recommend working with him. The finance manager was great as well.

I was very pleased with my experience buying my new 2017 BMW X5

BMW of Tucson was a great place to purchase a car! Straight forward with no hassles or haggling. Lance Light was extremely knowledgeable and a total professional. He came in on his day off to show me a car that I ended up purchasing. I would definitely recommend giving them for your next car purchase.

Very helpful, understanding & not at all pushy. Got exactly what i needed. BMW4Ever

My experience in buying a pre-certified BMW was great .. The staff was professional and helpful, especially our salesman Lance Light.

Bruce was a consummate professional and made the transaction as smooth as possible. Love the car!

That place rocks! Best car buying experience ever, from before even walking in the door.

I've bought several new vehicles from dealerships over the years. However, working with BMW of Tucson was the best car buying experience that I have had. Internet Sales Manager Bruce Cantebury worked with me via email and phone on a Sunday to provide the best deal that they could. Also, even after I agreed to the terms of our Internet deal, BMW of Tucson continued to pursue a lower interest rate for me. Most dealerships would have stopped working after their customers say yes, but Bruce and his manager Pual got me the very best deal.....literally.

Quick and very efficient service. My service adviser, Steve, was fantastic, worked with me prior to service, then kept me appraised of what was taking place and then went over the results. A good experience.

After many years dealing with another local dealer's declining customer service, I was pleasantly surprised by my experience with the staff at BMW of Tucson. Their professionalism did not end after the papers were signed, and I was off the lot. Lance followed up to verify that I was enjoying my vehicle and Jeremy quickly handled some additional finance questions for me, one week after my purchase.

Called Monday about 4 to make routine appt. for oil change. Tuesday, 9AM I arrived for the appt and was on my way home 1.5 hours later! Everyone was super nice and efficient. On the inspection everything was fine except that I need new tires. I expected that. It was a pleasant visit.

I called ahead of time about a 128i I was interested in and when I showed up Lance was there to welcome me and the car was already sitting right out front ready for inspection. The customer service was awesome and left me more than willing to come back for any future purchases.

Prompt, pleasant service. Happily, my car in under warranty so there was no cost to me.

Ivan and the BMW Tucson team are polite, professional, and honest. They clearly explain your options and make you feel comfortable while you're waiting. When we had extensive repairs on one of our vehicles, they provided a beautiful loaner car. Thank you for the service!

Salesperson was great. He showed us what we were looking for, took us out on test drives, and gave us an overall view of each BMW. The finance.process was more intimidating. We felt very pressured into buying an extended warranty. It was very expensive and it made us feel like we were not going to be able to afford the car because repairs would be massively expensive. It almost made us change our minds

They were quick , friendly and very professional. Todd the service advisor was excellent at communicating and was a super nice guy. Also the dealership is spotless and had a great waiting area with Peet 's coffee and tea.

I got a great deal buying a car here and have great service. I'm not sure what happened to the other reviewers but I think there has been a recent management change. Anyways, I could not recommend this dealership more after having had bad experiences in Phoenix.

The Service Advisor was extremely informative, pleasant, and helpful. The work was done on time and competently.

I am very happy with the service and sales department. They are very professional. I worked with Bruce Canterberry for my new BMW. He was very helpful. He did everything he could to get me a great deal.

Good experience, when I picked up the car I noticed the hood open, so who ever did the service they forgot to close it

Had a really good experience as always when I brought my car in for service!

Ryan Hoganson was professional and went beyond the requirements of outstanding service. We would definitely use BMW of Tucson again because of a service representative such as Mr. Hoganson. Thank you again for the outstanding experience. Glenn and Patricia Malloff

Ryan Hoganson was professional and went beyond the requirements of outstanding service. We would definitely use BMW of Tucson again because of a service representative such as Mr. Hoganson. Thank you again for the outstanding experience. Glenn and Patricia Malloff

Great experience buying our first BMW. Our salesman was Zane Moore and did an outstanding job. Very thorough and patient. I am very happy with the whole experience.

Friendly, welcoming staff, the experience is like buying a car from a family member. Our Sales Representative, Steven Turner was very helpful, extremely knowledgeable about his product, and followed up on requests and status. Bryan Loya, the Sales Manager and Maresa Padilla, Finance provided excellent support throughout and made the experience pleasurable. We drove 100+ miles to visit this dealership and were not disappointed - BMW Tucson is highly recommended.

I loved the place...

This was the best car buying experience we have ever had!! This entire team was absolutely wonderful! Especially Todd! He would made sure to take of everything for us! He even still calls us to see how we are doing and if we need anything! They also did a wonderful detail on my new bmw! I could not be any happier with all of them!! Want a nice car?! And a super great car buying experience! Tucson BMW!!

Even though we were buying a used 5 Series for much less money than most cars on the lot we were treated with the same professionalism and courtesy of any other customer. Juan Carlos was awesome to deal with and the rest of the staff made this a very pleasant transaction. My best car buying experience by a long shot.

Knowledgeable sales person. Easy deal to make. Always a high integrity experience at BMW Tucson. Have been dealing with them for more than 10 years.

I brought my M5 in with a tire issue. Marcela Arns handled my warranty effectively and had me on my way quickly. I appreciate the good service.

Very good attention and service, rapid response diagnostic

Great experience, car works great, very satisfied, Jade was fantastic

Good service, fast process.

Jade did a fantastic job (as always).

Purchase went very smoothly, The salesman was and has been very helpful.

My husband and I had an excellent experience shopping for a Certified Preowned X3. Steven Turner was informative and made the buying process easy. I have been pleased with his after the sale follow-up making sure I didn't have any questions and making me feel that I was a valued customer. The showroom is beautiful and comfortable and every one we met was courteous and friendly. I look forward to a long relationship with BMW Tucson.

I brought my car is for routine service. My service writer did a review of the information from the car and did all the needed services. I had an early morning appointment and my car was ready within 2 hours, including a wash. Yeah !!

Outstanding team! They made the whole experience so easy. A huge thanks to Bruce Canterberry for his help in getting us settled and into our new 550i. I would definitely give them my business any time.

Auto Nation BMW Service Rep Jade Hilliard is top notch. I ask for Jade every time.

The Service Department is about the best I have ever experienced. Steve Joseph is a fantastic and very trustworthy service advisor. My only complaint with this dealership was the buying process and the salesman we had two years ago was, unfortunately, what one would expect in the car business. In this regard, Lexus has by far the best sales experience, whereas this BMW dealer has by far the best service department experience thanks to its service advisors.

My car and I received royal treatment. This is a dealership that puts customers first..

First off, Jade Hilliard is amazing and very gracious. She is very open and provided me with the appropriate details I needed regarding my car and the services needed to repair it. She was very helpful indeed and feel most comfortable coming to this facility over any other. While I purchased my car from another dealer, I will surely buy my next vehicle from here as I experienced the utmost honesty and integrity from every person I interacted with. Kudos to your entire staff at BMW of Tucson. Thank you for valuing your customers.

First off, Jade Hilliard is amazing and very gracious. She is very open and provided me with the appropriate details I needed regarding my car and the services needed to repair it. She was very helpful indeed and feel most comfortable coming to this facility over any other. While I purchased my car from another dealer, I will surely buy my next vehicle from here as I experienced the utmost honesty and integrity from every person I interacted with. Kudos to your entire staff at BMW of Tucson. Thank you for valuing your customers.

I will always go to BMW for my vehicles. We bought a 2013 3 series and the car is great and so was our sales men and everyone else there was great.

Excellent.

Buying a new car is never easy...the stress of finding something in your budget and something you actually want is tough work. I'm not going to lie all the other BMW's I have ever owned have been off craigslist because I never thought I would be able to get one at the actual BMW store. I highly recommend Bruce Canterberry over at the BMW Tucson. I was searching on-line last week as I was thinking of upgrading my x3 to something newer and I requested information on the web page. Bruce contacted me the same day and offered his help. I was already over at Jim Click about to decide on another vehicle however the BMW is what I really wanted as that's the only car I have ever driven I decided to wait. As I left and drove down the street I received an e-mail from Bruce and I decided to stop by and see what he had to offer. From the moment we walked in we were treated with respect and were not hounded like at many other locations in town. It was honestly the easiest and stress free new car buy I have EVER experienced. I told him exactly what I could afford and what I wanted. He didn't try to sell me anything out of my budget or convince me to get something he laid out ALL my options and he found the best option for me and my budget. He even negotiated to get me a 1% interest rate which is seriously amazing. There was no going back and forth and he made it all so simple and easy within 2 hours I was out of there with a car I really wanted. I accidentally pushed in the light switch and called him for help since I couldn't take it out so I took it over to him and within 5 minutes I was out of there. I am now a proud owner of a 2015 X1 and love it so much and highly recommend BMW Tucson to anyone looking for a new car! If I could give more than 5 stars I would! -Alma Hernandez

As usual, my experience with BMW Tucson was first rate. They did a fantastic job servicing my Z4, then had it detailed. Gave me a brand new loaner car that was clean and a pleasure to borrow. They called me promptly when my car was finished and were totally professional. Jade, who handled the service appointment was top notch. I bought my Z4 there and even though I drive down from the Phoenix area, it is well worth the trip. Wouldn't go anywhere else. Thanks to you all for your professional and courteous service!

Still waiting for a response on repairs that should have been done but problem still persists. Sales people call you immediately when they think you are buying......When you have a problem? Crickets..........

Ivan Salazar took care of my car's routine maintenance, answered all my questions and made sure I was happy with their service. He even added a car wash/detail!

I PURCHASED A NEW BEAUTIFUL NEW X1. THE SALESMAN, LANCE, WAS EXTREMELY HELPFUL. LOVE MY NEW CAR.

Painless process even included wiper blades as part of the no-cost service. Ivan was a pro.

Got all repairs done in one day. Got a replacement vehicle- made the experience very easy

Seamless. High quality. Ivan was great.

Great service from BWW roadside service to the quick service at the service department. Ryan was most caring and helpful. Fabulous job overall!!!!!

Overall very good experience. Only issue took 45' more than told upfront.

Todd and the entire team provided excellent customer care. Todd makes the sometimes difficult and frustrating vehicle repair process much more pleasant by having a great attitude, arranging a courtesy car within minutes, diligent care to fix the vehicle, and organizing a team effort to get to the bottom of the problems. Every person I encountered was helpful and nice. Todd is great!

Everyone is so friendly and professional. .my car looks and runs great

Service was great ! X1 BMW is the car we have . Ryan Hoganson was very helpfull getting us in for service a day earlier , than our scheduled service .

Excellent! Very prompt and very thorugh.

Jade and Steven in the service department made the whole experience painless. I had repairs and maintenance done to two cars and they coordinated a loaner, swapping the cars out, and made sure that I was informed about what was being done and how much each item would cost. Thank you for such great customer service!

First off, if you're looking to purchase a new car, try to get a hold of Steven Turner. Steven took a modern, sensible approach to the sale of a vehicle 150 miles away from my home. I was interested in purchasing a very specific color and feature combination and after hours of searching, BMW of Tucson had an almost exact match in stock. A dealership in Scottsdale attempted to negotiate a trade for this car, but when I was given the details, asked to sign and kindly swipe my card for a 'holding' fee, I noticed the charges were just not adding up to deal we had previously discussed. Rather than using the nearby dealership as a middle-man, Steven worked with me directly to secure the purchase -- I know, I know -- this is better for their dealership, of COURSE they want direct business. All I can say to that is I'm glad they got the sale. Steven was easily reachable through e-mail, phone and even text messaging (wow, car dealerships have finally entered the 21st century!) He was knowledgeable, accommodating and genuinely kind. It's great to feel like the person on the other side of the table, selling you a depreciating asset no-less, isn't working to get you out of the door as quickly as possible, but instead wants to make sure you are satisfied with your purchase. On the flip side, the gentleman in the financing department was human enough, but certainly gave off more of a "Welcome, please stop talking and give me your money" vibe. He offered me the array of extended warranties, insurances, etc...at very high rates. We live in the world where nearly any information can be verified within seconds online...such as warranty rates reported by employees of BMW dealerships and prior customers. I understand the dealership needs to make money and this is the job, but I can't help but feel this is the part of the auto industry that needs to evolve. And while it is going through those growing pains, workers should not assume the people visiting did not do any research prior (or during) the visit. With that being said, it did not sour my opinion on the dealership as a whole and I strongly recommend reaching out to Steven Turner for your next vehicle purchase, the guy is seriously great. This is starting to sound like a political campaign endorsement so I'll take that as my cue to end the review. TL;DR -- ask to work with Steven Turner and do your research on warranties and coverages prior to signing any papers from the financing guys.

They were incredibly helpful! Friendly staff that offered me water and coffee and brought it to me along with some doughnuts, and after the oil change they even washed my car for me and gave my car an inspection. I'd recommend this place you really do get what you pay for, and that's quality service!

IT was for a recall and it was handled properly with no hassle.

After an unexpected service the Service team took in my car, calmed my nerves, and repaired the tensioner, bearings, and belt. Kind of a big deal for me. Todd helped until Marcela was free and everyone helped by assuring me everything will get better. That is all I needed to hear. Thank you Todd, Marcela, and behind the scene mechanic(s).

Purchased my first BMW. Could not be happier with purchase and service. If you are thinking about BMW I strongly suggest you take a serious look at BMW Tucson and ask for Eddie Martinez.

my husband took our car for a service. it was good. the representative was nice, the service was good, we are very satisfied with the service.

I especially appreciate how courteous the staff members at BMW of Tucson are. Thank you.

Todd was great, informed me of what my car needed & assisted me in every way, Thanks to Todd & the service repair men that worked on my 5 series.Left very happy

My experience was outstanding. Service rep Marcela informed us how the repairs were progressing and how it was being done. Our loaner car was outstanding. We are very pleased with the service received from this dealership.

I scheduled an appointment to have my car serviced and when I arrived was greeted very quickly. My service advisor Jade was prompt and very courteous and gave me information on what was involved and the approximate time it would take to complete the service. I am very happy with how I was treated and would recommend BMW of Tucson for any BMW customers.

I've bought two BMW's in the past 11 months at Tucson BMW and have had outstanding service on both cars. Clark Kobey was fantastic in showing me around and informing me of the differences in cars. I will definitely be going back to Clark in the future.

Brought my car in because of black smoke coming from my tailpipe. The service shop diagnosed a cracked valve cover, and contacted the extended warranty company for coverage. The warranty company sent out an adjuster to assess the damage, etc. All the while, Todd kept me informed on the progress and status of my warranty claim. The warranty company was a true pain in the butt, but Todd was persistent in attempting to get a decision and, again, kept me informed. Todd also provided me with a loaner car which I kept for the duration of the repairs. The warranty company made a decision after 2 days (and many phone calls from Todd and myself). When my wife came to pickup the loaner car, she commented on how friendly and professional the entire service staff was towards her. Todd is truly a great service advisor and worked with me to get my car repaired, despite the obstacles from my warranty company. On a side note, I bought the car from a dealership in Scottsdale, so the warranty was not sold through BMW of Tucson and I did not blame them for my problems. Overall, my service experience was exceptional and the staff was courteous and friendly.

Excellent service.

Very pleased with courtesy and service. X3 is a great vehicle. Special thanks to Steve for coordination and making us feel welcomed.

Very streamlined and smooth process.

I am very happy with my car. If I do have a service issue Jade at BMW in Tucson is always friendly and professional. Gets my car in as soon as possible, I can get a loaner vehicle so my schedule is not interrupted. Cant say enough good things about Jade. She is an asset to the dealership!

Marcela took care of my service and repairs needed very promptly and explained things where it was easily understood. My drop off and pick up was very quick, organized and efficient. Everyone was very friendly and professional.

Took my car in for an airbag recall. Had an appointment two days later, job completed in a few hours. Everything was very quick and pleasant.

As always, friendly and professional service all the way around. BMW Tucson exceeds expectations and delivers a great experience every time.

I recently purchased my first BMW Series 2 at BMW Tucson, Thanks to my wonderful advisor Mr. Eddie Martinez I have a beautiful new convertible. The entire experience was painless and smooth. The easiest, most respectful and best car purchase experience ever. I highly recommend Eddie and BMW Tucson if you considering a BMW purchase.

Great service as always. Living 1.5 hours away they have always been good about getting us a loaner car when needed and we've come back to pick up our vehicle looking great.

Great service and turns my calls promptly Marcella does a great job we need more like her. Thanks for everything . My 550I GT runs great and already has 75 thousand miles.

Who would think that getting one's car serviced would be a pleasurable experience? Well, at BMW Tucson, it was definitely a pleasure. Service is efficient and complete and the wait just about as comfortable as possible. Sipping the complimentary cappuccino, relaxing in plush leather chairs, while working on my laptop with complementary Internet access--what's there to complain about?! Plus, I get my car back sparkling clean and smelling new again. Thanks, Todd, for great service!

Very quick. Thank you.

Annual checkup service by Ryan Hoganson. Excellent and timely service. Ryan was great by explaining everything in detail.

BMW of Tucson diagnosed and fixed a problem which another BMW repair outfit had been unable to. They gave me excellent service when I was not their regular customer -- I was visiting from out of town when my car trouble occurred. I cannot recommend them enough.

Great experience from the awesome customer service of my service advisor Steven Joseph to the clean and welcoming waiting area. Every employee I walked past or caught a glimpse of went above and beyond to say hello and offer a smile. Thank you BMW of Tucson!

Great service Getting a loaner really helped. Jade, Service Person, was helpful.

2015 BMW 320i Certified Pre-owned Kind and helpful staff

Marcela is always great and professional. She goes the extra mile to make sure everything is done right the first time. Trust her with your precious BMW and you won't go wrong.

Had a great experience being my first time. Todd was extremely polite. Will definitely return for a full service in the future.

BMW Tucson is always a good experience. Great customer service! They are very professional and helpful.

Service is impeccable; fast, friendly, efficient. Repairs are completed correctly the first time, and when promised. Service adviser Jade Hilliard, is extremely pleasant to work with and very thorough on the needs of the vehicle.

Thank you Todd for taking such great care of my car as well as me. I appreciate the ride to the gym and the great detail you did on my car!

Steve Turner made the buying experience a smooth one. He was always available to address any of my concerns and made sure the vehicle I purchased was the right one for me.

I easily made my service repair appointment by phone, then showed up a little late to have the service done. The repairs were done nearly to the minute and at no charge. My car required a new battery due to it being replaced. Everything went smoothly and easy.

Good service and Jade Hilliard is always a pleasure to deal with.

My son-in-law Jeff is in Korea and I was visiting my daughter. His vehicle needed immediate attention. Calling the dealership for emergency service I was greed by Steve who gave me piece of mind that they would take care of everything. I got quick information with fast results and awesome personalities from customer service staff. Thank you so much it made all the difference from me being from out of town it seems like I was right at home. Sonia

Took my 2015 328 in to BMW of Tucson for routine service last week. My service advisor, Marcela, did an excellent job and was very accommodating by providing me with a brand new 328 loaner for the day. My car was ready on time, freshly washed and the detail department even buffed out a couple of scratches at no charge. Thank you Marcela, best service in town!

I came in to "just look at BMW's" and after dealing with Lance, I ended up buying the very next day without even test driving one. I've been very pleased with my purchase and my experience in doing so!

Issues with the 3rd party warranty company did not exactly make this my best experience. However, Ms. Arns was extremely patient and professional as we worked out the issues and the service was still completed before the weeks end.

I'm very pleased with the work done on my car and all the attentions that Marcela Arns had to make sure that all the proper work was done to my vehicle. Ramon

Started looking for a lower priced Mazda for my son. He really wanted a BMW so we checked to see what was available and found a nice selection of 2015 dealer loaner cars. We settled on a nicely equipped dark blue 320i. Negotiated over the phone then went down to pick it up the next day. When I arrived, forms were ready for my signature. I was at the dealership for 30 minutes to complete the sale. The experience was nice and easy. The sales and finance staff was a pleasure to work with

You won't be disappointed with the staff at the BMW service department. They are professional, courteous, efficient, and timely!!

This is my first BMW and now I know why they have a reputation for luxury. It;s not only the car but the service.

Ryan was EXTREMELY helpful with in and out of the box solutions

So, I had a vibration issue at 65 mph and above on my 2013 535I, where I had to bring it in three times to BMW of Tucson. Wheel balancing and alignment were done at the cost of $259.99 on the first visit. That did not fix the issue. I was told by Todd, the only way to get rid of the issue is to replace the two front tires. So, we did that on the third visit which costed $758.67. So, now that's now $1018.66 and, STILL did not fix the issue!!! I wasn't sure what to do at this point, and didn't want to bring it back to BMW of Tucson since they could not fix the issue. So, I took it to Discount Tire. They did a 4 wheel computer ride matching balance, rotated the tires, and reset the tire pressures to the OEM setting, the problem is 100% fixed!! I called to speak with the service manager Sheldon, at BMW of Tucson about this and was told they would only re-reimburse me for the costs at Discount Tire balancing of $72.00. I don't think this was fair since I could have gone to Discount Tire from the beginning, and not had to spend $1,018.66 when I didn't need to. The only reason I brought the car to BMW is that I didn't want any drama, and wanted to get my car fixed. I have always thought its best to the get my cars serviced at the manufacture dealership, especially since my car is STILL under the manufacture warranty. Well, that did not happen. Of course tires, wheel balancing, and alignments are NOT covered by BMW warranty. This has been my first three service visits at BMW of Tucson and, I can say that my experience was NOT the best!!! I hope they can get better mechanics that can diagnose and fix suspension and wheel balancing issues so other customers don't go through what I had to.

This was my first time at BMW of Tucson, very professional and courteous staff. My service advisor was Jade, who was very knowledgeable and accommodating. I brought my car in for an airbag recall, it was handled promptly, and they even washed my car. Great first experience.

I went to have my first oil change. The reception was very professional and friendly. The service was efficient and excellent. I was extremely happy😊

Very friendly, organized, everyone knew what there job entailed. The only downside was that they have a 'state of the art' coffee machine, and it was really awful coffee!

Clark Kobey understands sales, BMWs and patience. I'm excited to have a new car and even more excited I purchased it with Clark and his team at BWM of Tucson.

Run flat tire went down, needed replacement. Service crew did a great job of explaining what needed to be done, and then did it.

Wonderful service experience. Steven Joseph could not have been more helpful or personable. Thanks.

Great customer service. Very friendly and proactively helpful.

Steven Joseph, our representative, was delightful. Wonderful experience!

Excellent scheduled maintenance experience. It was prompt, efficient, courteous and comfortable.

I purchased my 4th BMW recently and so ecstatic with it. I had originally gone into to purchase a 2014 X6M and was told that they couldn't sell the '14 because of the recall on the airbags. John Owen worked with me patiently and I ended up purchasing a 2016 X6 and couldn't be happier. Thank you John for all of your patience and I highly recommend you and BMW Tucson to all of my friends who are looking at purchasing a BMW.

My car's air conditioning was having a problem and Todd was able to get me in the very next day. He had Steven Joseph take care of me since he was off. Steve was extremely nice and professional. He took care of everything quickly and did a great job communicating with and letting me know the status of my car and explaining what was wrong. It was a seamless, easy process. My car was back quickly considering a part came from Germany and it was clean and ready for me and running perfectly. Most of all I appreciate the care and consideration of both Todd and Steve. Both employees are a pleasure to deal with. Thank you for the great care and service!

Very nice people. Makes me feel welcome. Great service! Steve and Juan took great care of us.

Not enough words to explain but Profesional service

GO TO CARMAX FIRST TO APPRAISE TRADE-IN. I was lucky to find a 2012 BMW 135i here in town. They gave me what sounded like the usual "woe is me I can't make any money off these low prices," but the price was really good compared to the rest of the country. When signing the papers they also tried to offer the "clear coat" and "tint", but the salesman wasn't sure if those were already on the car or not and I had to ask for those to be removed from the bill. They offered some warranties that, after haggling, turned out to be a good deal. One salesman said they could appraise my trade-in there at the dealership, but another told me to go to Carmax, which surprised me. Turns out Carmax was ready to pay me way more than I was expecting. I took the offer back to BMW and they were reluctant, but matched it in the end. GO TO CARMAX FIRST. The above makes it sound like it wasn't a great experience, but in reality they were significantly less pushy than what I was expecting and their facilities and service were otherwise very accommodating. They also offered to fix a seam that had split in one of the seats. Edit: After several service experiences with them I have to downgrade my rating. The whole dealership seems to have a lack of honesty. My wheels were scratched after getting new tires. I asked them to fix it after I noticed. They were helpful there, but then they broke my wheel locks and didn't say anything until I noticed! A little honesty goes a long way here.

Ryan Hogan has been my representative for the last several years. He always provides me with the greatest of care and attention. He is the only person I talk to, other than the cashier, he addresses all my concerns. Ryan is the main reason I traded in the old and bought a new one. Great car, Great service!!!

Awesome experience! Couldn't be better, BMW sales rep Zane Moore is as good as it gets when it comes to car guys! Recommend anyone in the market for a reliable, stylish, ultimate driving machine check out BMW of Tucson...

My sales rep.was Zane Moore and he was very good at his job. I was and is comfortable dealing with him. I will recommend him and bmw of Tucson to my friends.

It was a pleasure buying a car from this dealer. The attention to the customers was excellent since the beginning.

I recently took my BMW X1 in for it's scheduled service. I booked the appointment online and received confirmation the day before. When I arrived at BMW Tucson, it was valet service. I met with my advisor, Todd Lowe, who provided expert professional service and advice. A few hours later, my car was returned, washed and cleaned; the oil and filters changed, tires topped up, and everything else on the scheduled maintenance checklist done. When I received the invoice, the cost was zero since all scheduled maintenance is included during the original 4 yr warranty period. But it was the exceptional service from BMW Tucson that will lead me back when I'm ready to purchase my next car. Good job, Todd!

My wife and I bought 2 cars with Bill Metcalf. It was the best car-buying experience either of us have had to date.

Zane made this a great experience for me! Buying a new car can be scary, but Zane was very helpful and made the experience actually enjoyable.

Juan Carlos Almada took great care of us when we purchased our new bmw. He took plenty of time to explain everything to us. He gave us exceptional customer service.

I recently purchased a 2013 328i BMWi from BMW of Tucson. I would like to thank you for the assistance your company gave us in purchasing the car. I can say that I'm greatly satisified with the car. I would like to thank your sales representative, Lance Light, for his great customer service and knowledge of the car. He assisted us very well. We felt we were cared about as a customer and would recommend your company to anyone interested in buying a BMW. Thank you.

As a 6th time return customer, every experience with Bill Metcalf and BMW Tucson Staff, has always been a stress free, excellent experience. Bill's continued knowledge of BMW products makes him stand out and make you feel confident in your purchasing decision. Bill has never pushed us into a vehicle we didn't want, nor put us in something that we can't afford. He always follows up after the purchase to make sure if there is anything that he can do to assist in the vehicle. As always, BMW Tucson is our 1st choice. Having a salesman that you have a good relationship with also makes the process a smooth one. The rest of the staff at BMW are great also, and we want to Thank everyone involved in our purchase for their kindness and diligence.

I was happy to work with Steven Turner of BMW Tucson. From the time he answered the phone to my walk through and follow up phone call everything went very smoothly ! Everything was Set up on my cost and financing as I had requested and it was a very positive experience. Treated with respect and Steven made it a great experience. Go to TUCSON BMW/ work with Steven Turner !

Ten days ago I made an appointment for an oil and filter change. Courteous phone conversation, service rep gives me some options, I pick one and he asks if I will wait while the work is done. Affirmative, I tell him. Got an email confirmation of the appointment the next day. Two days ago got a reminder email from the dealer. Another one yesterday. All the data about the appointment was correct: Your appointment is today, March 21, at 10:00. I live in Green Valley. My wife and I drive the 40 miles to the dealership and arrive right on time, at10:00. We are met at the service entrance by a young man who asks if we have an appointment. We tell him Yes and give us our last name. He checks us in, takes our keys, he asks if we will wait while the car is serviced, I tell him Yes, and we go to the customer waiting area. Thirty minutes go by. At ten thirty another service rep comes out from the services offices, approaches us, and asks if we will be waiting for the car while the service is performed. I'm puzzled but tell him Yes, we will wait, he nods and tells us that the car is ready to go into the shop and the service will likely take an hour and forty-five minutes. As I'm trying to digest this info my wife protests, "But we have an appointment." The service rep responds that yes, he knows that but the service dept. has "been really hit hard this morning." Then he turns and walks off. My wife and I take a few minutes to "collect ourselves," calculating that even though we had an appointment for an oil and filter change at 10:00 a.m. and arrived on time, we won't leave the dealership until 12:30. That is, our oil and filter change will have taken two hours and fifteen minutes. At that point I go back to the service rep and tell him we can't accommodate him and need to leave. He gets up and takes us to our car, which is still outside, not in the service area, and we leave. We drive the forty minutes back to Green Valley with the scheduled work not done. I honestly don't know why this dealership parades a service appointment process in front of customers if it means nothing. Apparently everything is on a first-come first-served basis, regardless of customer promptness on the day service is scheduled. I

I recently chose a new service advisor as the person I had worked with for 5 years retired. Jade couldn't be any better from her courtesy (which reminds me of "Southern Hospitality"- I'm from Georgia), to her perfesionalism and just the feeling you get when you know someone has your best interest as their number one priority. Thank you and keep up the great work!

Everone was friendly and professional it was an excellent experience

Just leased a new 2016 X4 love the way it rides and handles. Tucson BMW and the folks who work there are great. John Owen has helped and continues to answers all my questions that I have. George Meyer

I stalked a BMW 750Li for quite sometime. I found it and more at BMW of Tucson. I worked with Bruce Canterbury. He was great. I'm a new BMW owner. Bruce and the staff made my buying experience easy. Bruce took time giving me a little tutoring on all of the bells and whistles on my new car. He's shown genuine ownership of my experience and politely guided me along. I would certainly do business with Bruce and BMW of Tucson again. Absolutely love my new car!

I bought a used car at BMW and can't be happier! The customer service is unbelievable: friendly & helpful. I tried buying a used car from Jim Click and it was such an awful experience, I figured I'd have to buy from a private seller. BMW proved me wrong, I will probably only buy from BMW of Tucson going forward. AMAZING!!!

My experience with BMW Tucson was a very pleasant one with no high pressure, attention to my needs and responsive to questions. I feel as if I were treated as someone special and will continue to look forward to the help and assistance of the staff there.

I just took ownership of a new BMW 750i. What a remarkable machine. The sales staff was very helpful in answering questions and walking me through the purchase process. Although I have owned several of the competitor brands, BMW is superior. I can not be more happy with my choice.

Best experience you can have purchasing a vehicle. Lance is very knowledgeable and took the stress out of the entire process. If you are in the market for a new or used BMW, go pay Lance Light a visit at BMW of Tucson.

I have never had such great customer service in dealing car dealerships/salesmen as when I just did with BMW. They were great! !! They were very helpful, answered all questions I had and after we bought our car, they made sure we were happy with it. It has been the best experience and I will tell everyone to go there when buying a new or used car.

The best service I have ever encountered! The staff is great and professional! You all are doing a great job! We ,as customers, can be very cruel ( I know due to having years of experience with customer service). The flow of customers seems constant which means maintenance is doing something right. Shout out to Ryan...You Rock!!!

Service is absolutely terrible, period. I took mine for a simple inspection, oil change and sos signal set up before my winter trip. It took them two days to get it "ready" (or better to say, get rid of it). Seriously! They even didn't give me a loaner for the first night and never called that it is gonna take more than one night (for an oil change!!!!). Why not calling me?? The second night, I asked and they then had to give me a loaner until my car gets ready. The first surprise was that the service man had left without being there to explain why it took this much time. The second surprise was when after reading the documents... I found that they didn't set up the sos signal before I go on my winter trip. Frustrating? Just the beginning... On the road with the first time cold weather, the windshield fluid gone frozen! That is while I explicitly told them to make the car ready for my WINTER trip. And I was so wrong being sure they have the knowledge to put a low freeze point liquid for me. This ignorance could have led to a serious accident for me or others. More surprise was that the oil has gone bad all of a sudden in its 30% life time while again I had emphasized to put the top quality engine oil for me. And when I called them multiple times to ask about a relevant error message on the iDrive, a new genius individual, after repeating everything I know already, tells me she recommends to bring the car in. Well... congrats for being the least knowledgeable and worst service center ever I have experienced...

During our trip, we needed to have our scheduled maintenance performed. We got an appointment quickly and the service adviser who helped us was Marcela Arns. She took care of all the procedures to handle the maintenance included in our Canadian package and explained it all to us. All procedures were done with BMW . We had a Super service and they treated us as if we were one of their own best client. Thank you Marcela and the Tucson team.

The moment we arrived we were greeted by Bruce, A fantastic sales associate who walked us through and was excited to help us . Every question was answered even when we called back days afterwords . Fantastic experience !

We were not easy customers to deal with but our Salesman at Tucson BMW was so patient and so flexible that he stuck with us through several weeks of shopping different dealers, makes and models. He was always friendly, always informative, and with no pressure. His knowledge of the BMW inventory helped us to find an X-5, which we thought was out of our budget. He helped to structure a deal that we could live with and minimized the negotiating games. The entire process was made much easier because of our Salesman, his knowledge of his product and his kind efforts. Our entire experience with this dealership and its staff was a very positive one.

The staff of BMW of Tucson are very professional and considerate, and made car buying a joyful and wonderful experience. I would highly recommend BMW of Tucson to my friends and family.

We were not easy customers to deal with but our Salesman t Tucson BMW was so patient and so flexible that he stuck with us through several weeks of shopping different dealers, makes and models. He was always friendly, always informative, and with no pressure. His knowledge of the BMW inventory helped us to find an X-5, which we thought was out of our budget. He helped to structure a deal that we could live with and minimized the negotiating games. The entire process was made much easier because of our salesman, his knowledge of his product and his kind efforts.

I live in Tempe but the dealership is located in Tucson. I worked with Eddie Martinez over the phone on coming up with a guarenteed out the door price within my budget. There were no additional hidden fees upon arriving in Tucson. He even had a purchase order printed sent to me before I left to purchase the vehicle. The team at bmw was able to provide me with a fair apr as well. Marissa was very helpful finalizing all the paperwork and explaining all my options as far as extended warranty and such. Overall I couldn't be happier with my first car purchasing experience from a dealer.

Last spring my wife and I purchased a home in Tucson so we could spend winter months in a sunny place. We're natives of Virginia. When we returned to Tucson in early December, one of our first tasks was to find reliable transportation. We spent two complete days looking at vehicles at several different Tucson dealers. It's not a fun job. Our last dealership visit was to BMW of Tucson. We have a BMW in Virginia and are huge fans of the product so, we thought it would be great to get a low-mileage, certified BMW. We were quickly greeted by John Owen at the dealership who went out of his way to show us different cars and to answer our questions. I'm 63 years old and have bought a lot of vehicles over the years. Dealing with John was the most relaxing, personable experience I have ever had buying a car. He knows his product and went out of his way to make sure the vehicles that we bought fit our needs. Yes, we ended up buying TWO cars that day. There was never an iota of pressure. If you shop there, you should definitely ask for John. Finally, let me comment on the dealership. This operation is a class act. Everyone working there is on the same team, making sure that your needs are being met. One person, Russ Lange, is dedicated strictly to making sure you understand the capabilities of your car. He will spend as much time with you as necessary to make sure you completely understand your vehicle. All in all, a great car buying experience!

Last spring my wife and I purchased a home in Tucson so we could spend winter months in a sunny place. We're natives of Virginia. When we returned to Tucson in early December, one of our first tasks was to find reliable transportation. We spent two complete days looking at vehicles at several different Tucson dealers. It's not a fun job. Our last dealership visit was to BMW of Tucson. We have a BMW in Virginia and are huge fans of the product so, we thought it would be great to get a low-mileage, certified BMW. We were quickly greeted by John Owen at the dealership who went out of his way to show us different cars and to answer our questions. I'm 63 years old and have bought a lot of vehicles over the years. Dealing with John was the most relaxing, personable experience I have ever had buying a car. He knows his product and went out of his way to make sure the vehicles that we bought fit our needs. Yes, we ended up buying TWO cars that day. There was never an iota of pressure. If you shop there, you should definitely ask for John. Finally, let me comment on the dealership. This operation is a class act. Everyone working there is on the same team, making sure that your needs are being met. One person, Russ Lange, is dedicated strictly to making sure you understand the capabilities of your car. He will spend as much time with you as necessary to make sure you completely understand your vehicle. All in all, a great car buying experience!

Jade my Service Advisor was very professional and accommodating. This was our first BMW service and it required an additional repair. Jade provided us with.a loaner and the work was completed as scheduled.

Top notch treatment. Steven was very helpful sales rep and the finance rep made the paperwork easy.

This was my first experience buying a vehicle from BMW of Tucson. The service was professional, knowledgeable and friendly. Overall: Good experience.

Scheduled my car on line for service, after receiving email service was due. Each time, I'm immediately greeted, meet with my service advisor, Marcela Arns..Marcela explains what services are to be done and if I need a loaner....I chose to wait....nice seating, coffee, donut holes, television, magazines, and always clean! Marcela lets me know my car is ready. Back in her office she explains what services were done, walks me to my just washed car! Great experience

Excellent customer service throughout entire leasing process! Highly recommend!

Great service visit - service rep Marcella was helpful, pleasant, and professional.

My service rep Marcella was helpful, pleasant, and professional. Will request her on my future service visits.

I liked the selection of BMWs,the dealership staff and the service department.

Was driving down River Rd about 8:45am and some jackass driving a BMW X5 with a dealer plate DL2S55 was on my ass and driving extremely aggressively! Does not look good on your dealership at all. Get it together! If you drive like a jackass in your own vehicle, whatever, but in a company vehicle?! Grow up!!

Bruce was extremely patient with my questions about car. He is extremely professional and made my purchase as smooth and easy as possible. I hope to become a long term customer.

Service was outstanding through the entire process from purchase through finance.

I typically don't write reviews, but I felt as though I had to share my experience in buying an X1 from Zane. Before I even entered the dealership (without an appointment), Zane greeted me outside and made me feel extremely comfortable as he showed me around the dealership. He made it a point to ask worthwhile questions, not just mundane ones. Long story short, I went with the X1 not because of the vehicle itself, but the service that came along with it. I'd highly recommend doing business here, ask for Zane!

If I based our review on the professionalism of Brian and Ted then I would give them 4 or 5 stars. They were great to work with and we never felt like we had to buy they seemed genuine. Felt pressured by Tommy Padula so be sure you keep your guard up, he is a smooth talker and can make you think that everything he says is correct, which is not. He told me the tires were only a little bit more than regular tires but in reality the run flat tires are about three times as expensive, that is one example. Definitely don't think he is trying to make sure you're happy with your car, just more that he is happy he made the sale....unfortunately typical salesperson. Now several months as we continue our search and decision, we go to Jaguar to consider their options as well. Given this is a huge purchase for us. And lo and behold now Tommy is working at Jaguar as well?! How can you sell one car that is the 'best car out there' then move to selling another 'best car there is' also. Maybe he works part time each place? seems pretty low

To work with Juan Carlos Almada, was a great experience . Professional he answer all my questions, and doubts . I will love to countinue working with him and recommend to all my friends

Always has been a hassle buying a car - you know the drill. First the salesman who jumps at you when you first enter the door, willing to take you for a test ride and extoll the virtues of the car. But they can't make any decisions without having to talk to the various levels of management - just like the government or military. Our salesman, Steve Turner, was low pressure, answered questions, got his manager's approval fast, and the deal was quickly done. All while in the presence of quality cars in a sharp showroom. Left with a state of the art i3!

We were interested in both Certified Pre-Ownd and new end of year 2015 3-series when we visited BMW of Tucson. We also went to Carmax. We ended up with a great deal on a new 2015 320i. The entire process was easy and friendly. So far, so good one week after purchase.

Purchased a Certified Pre-Owned vehicle with a trade in. Experience was positive and professional throughout.

Fadie was very helpful and informative during out purchase experience. We had not expected to buy a car that day and were only hoping to get a quote for our old car. The price they gave us for trading in our old car was reasonable and they did throw in a few discounts for the pre-owned car we purchased from them. Fadie let us test drive the car on various road conditions to let us feel how the car was like under the different modes available. I would recommend that you read the information sheet on the car carefully as we failed to do so and only discovered that there was no Bluetooth connectivity in the car after we had purchased it. The dealership does a wonderful followup by scheduling you to have a meeting with their BMW genius who will show you all the secrets and shortcuts to your car that you may not have had the time or patience to discover. Overall, quite a wonderful experience.

Purchased a used M6 from BMW of Tucson. The staff was very professional and no pressure. The car was in excellent condition but things can happen and after driving it for about a week, the air conditioner compressor failed. The car came with a 60 day warranty that covers almost everything free of charge. I am happy to say it's true and what would have been a costly repair was free. I am impressed by how easy they made the process.

Searching for a new car lease I was drawn by the lead-in of a BMW ad. When entering the dealership I engaged with a sales rep who attentively listened to my needs and responded by giving a demo ride in the vehicle of the ad; superior knowledge & thorough - a comprehensive review of all the key elements necessary to understand features and performance; very convincing if one had doubts. All questions answered to my satisfaction - including bringing in the sales manager for a question that only he should address. All, including the finance manager were very professional, affable, and a pleasure to interact with. Follow ups for BMW genius, service/maintainability, & initialization of some key features of the vehicle by the sales rep, and all of the previous, demonstrates a dealership I will not only enjoy but also will have my trust & confidence.

Tucson BMW replaced burned out headlight in my 2011 BMW X5 35D. Cost was less than estimate.

Everyone that I worked with was extremely professional and easy to work with. I was able to find exactly what I wanted and was able to have a great car-buying experience along the way. Specifically, I worked with Steven and Lance in sales. The first day I looked at the Jeep I mainly worked with Steven who was extremely professional and answered all questions and concerns that I had. At first I decided not to proceed with buying the car but later that night I ended up changing my mind. I emailed Steven, and Steven got back to me immediately which was a huge sigh of relief. The next day I went in to buy the car I worked with Lance who was very courteous and made the whole entire process very easy and fluid. There were no hiccups along the way and I had all of my questions answered. The professionalism at this dealership is impeccable and you can truly tell that everyone working there wants to make your next car-buying experience one to remember.

Went in for a recalled part to be replaced. They were very professional, the facility was extremely clean, the employees there were all very friendly and the service was done quicker than expected with a free car wash. I was pleased and would recommend them to anyone needing service on their BMW.

Excellent as is Ryan Hoganson. Nothing else to add at this time.

Took my car in for scheduled service check. My advisor, Thomas Burgess handled the entire process with his usual excellent care and enthusiasm.

I bought Subaru Legacy in Autonation Subaru in Phoenix. Unfortunately they do not have service in Tucson and I have to have it at Autonation BMW in Tucson. Because my car is under the warranty ( it is new, less than 1 year old) I have to have service at dealership. I booked an appointment on-line for the regular oil change and service. It took me waiting for more than 3 hours for the service to be done. They said they did not have oil and filter for my car and they had to buy it at the store, in spite of that I specified make and model in my order. I'm just wondering where was this store? In another country? Why it took more than 3 hours? Why did they not buy it in advance? Unfortunately I"ll go back because I have no choice…. Or I need to go to Phoenix.

Great experience!! Clark Koby and John Owen were extremely helpful. Clark had me in a vehicle of my choice for a test drive within minutes. I wasn't expecting to purchase an X3 because I searched the inventory before arriving not finding a vehicle with the options I wanted. Clark somehow located a vehicle that had 90% of the features. Clark had to take care of someone he had sold a car too earlier so, he passed me on to John Owen. John was a great host, he listened well and took over right where Clark left off. John is an animal lover an a very descent person. All and all quality people, not too sales-ey an over all great experience.

I am currently active duty U.S. Army stationed in Arizona. I decided that I was interested in getting my third BMW and BMW of Tucson was the closest BMW dealership to me. I am extremely busy and barely have any free time due to my work schedule although Bruce Canterberry worked with me throughout the whole process through point of sale. Bruce was extremely helpful, and corresponded with me via email during the entirety of the process. I was very glad that he was able to help me and was not skeptical at all. I figured, due to my circumstances, that not many people would want to work with me via email because they might think it was someone not really interested. I told Bruce exactly what I wanted, as far as features go, and Bruce pulled a few cars for me to look at. I ultimately chose the vehicle I wanted and even got a better car than I originally thought I would be able to afford. The entire process was extremely easy, Bruce was responsive, helpful, and overall an extremely pleasant and knowledgable person to work with. I would highly recommend purchasing a vehicle from BMW of Tucson. I am very happy with the service I received and I highly recommend Bruce. Overall, I am thrilled with my 2015 428i!

I went in a on a Saturday. The manager was friendly and informed me that the bmw dealership I originally purchased my car from did not give me a solid warranty plan. I think his name was Joe or Jack. They fixed my light malfunction with no charge. They offered me a free car wash. After my car wash I noticed some items in my car went missing. When I called to recover them, the staff was rude and said I lost them myself because they don't touch the customer's items.

Seller was very Knowledgeable about vehicles. Very curteous. Is still in contact with me about vehicle satisfaction and to answer questions

I found a used Nissan Xterra online and met Bill Metcalf to look at it. He allowed me to take the vehicle to my mechanic to have it checked over and he arranged to have the paperwork done so when my husband and I returned, all we had to do was sign the documents and away we went! He was very personable and accommodating.

We took European delivery of our 2016 435i BMW convertible on Sep 16 in Munich, Germany. All the arrangements had been made in advance with Clark Kobey and his BMW of Tucson team members. Everything was handled with skill and professionalism and, of course, with good humor and fun. Sep 16 was one of the happiest days ever as we drove out of the BMW Welt for two weeks of adventure in Bavaria.

Took my 2005 M3 in for routine maintenance. Very nice and helpful service adviser. Work was done on time and completely satisfied. Will return for future service.

I understand it's Columbus Day but having only two service advisor's working for a city of over five hundred thousand baffles me they must be very overworked. I purchased two cars through bmw Tucson and I was under the impression bmw service was superb. But this isn't the case I called three times and couldn't get through to anyone the line was busy. The woman who is the receptionist was very nice to me. But you need more service advisors stop cutting you labor bmw.

Great and fairly quick, Clark was especially helpful in getting us a very good deal.

Awesome car buying experience! Tommy Padula was our salesman and he was awesome. no pressure, just let the BMW sell it self. We highly recommend Tommy and the Tucson BMW dealership.

Wonderful experience very professional I got X3 ZENE Moore is wonderful genuine and and professional

Very good. I was kept informrmed and was notified when the vehicle was being washed and then finished