Always have a great experience with the service department!

Zane Moore is Outstanding! He spent time explaining all the key features of the BMW X5. The entire team at BMW in Tucson is exceptional. I am delighted I purchased my BMW from them. I always find everyone at Tucson BMW a pleasure to work with. I highly Recommend Tucson BMW. Katelyn is an Outstanding Service Advisor. She is very professional and efficient! An excellent employee and an asset to BMW.

It’s always been my experience when I’ve taken my BMW in for service at BMW of Tucson that the Service Rep, Katelyn W., was friendly, courtesy & professional. They handled my oil change & 21 point inspection quickly and efficiently. I waited for my vehicle in the comfy customer lounge. In no time, I had my reasonable bill, which included a discount I’d received by email, suggestions for upcoming services and I was in my way! An all around great experience!

Ryan L. in the service department was extremely accommodating and efficient. I look forward to working with him again. We own and operate numerous vehicles and during routine maintenance meet with multiple car dealerships in town, BMW Tucson has always stood out among the rest with their customer service and attention to detail.

Scheduling my appointment was easy, I had a quick response from my Service Advisor Lanie promptly. When I arrived with my car I was greeted promptly. Lanie was thorough with the work that needed to be done. The work was completed as promised and a little below quoted cost. I'm very pleased with Lanie and the Service team.

We have had our BMW from BMW Tucson for 4 years. The service is great, especially Katelyn. She has been our service rep for 3+ years.

The customer service was excellent with timely and reliable technical service.

I recently experienced a flat tire at 11:00 am and was concerned that getting in for service at the BMW dealership might be a problem. Not only was it not a problem the receptionist and service person could not have been more helpful. When I arrived the service person noted that I was due for a brake fluid flush and that my regular service was due in one month. The service team took care of all of this and also noted that the battery in my remote was weak and replaced it. This is my second BMW and this recent experience reinforces that I made a great decision!

I have never heard that leased vehicle must be returned with a brand new set of tires. But they insisted and insisted that we pay for a brand new set of tires before we return the vehicle. Never leasing another vehicle from BMW, ever. Edit: You already know your policy on how to abuse/deal with leasee who doesn’t want to lease again. You know who you did this to so why don’t you call them and correct them?

Ryan and the Service Department at BMW of Tucson were life savers. My A/C went out on the long hot drive from San Diego to Tucson and I showed up there at about noon on a Saturday. They were very clear with me that they could not promise to get me in at the last minute with no appointment, but Ryan said he would do his best to get me patched up for the ride home Sunday. Well, it turned out they were able to find and fix the problem, all while I waited (and at a very reasonable cost). Thanks, folks. I really appreciate it.

Took my 2011 528i in to have the back brakes checked. Decided to wait while it was worked on. Ended up buying a 2021 X5 SUV which is a fantastic car (plus the 2011 did not need brakes). Used it for a trade in on the X5 and drove away with new car. This is the 2nd BMW that I purchased from this dealership and Juan Carlos in sales. They made it so easy (too easy) and the purchase was done. The finance manager JL was also terrific as well as Ryan in service. Could not be happier. The 5 X had everything we wanted including a trailer hitch factory installed. Top notch company that hires great people.

Great service! Very transparent and courteous.

Service department was excellent.

Exceptional service and attention to detail. Ryan Lange is communicative, polite and always keeps me advised of the progress. I have dealt with Ryan for over a year and will continue for years to come. Finding someone you can trust is very important to me and you will always find that in Ryan.

I was greeted when I arrived, and was seen promptly, Tyson was very friendly and helpful he explained everything that was going to be serviced on the car. The waiting area is very nice and the wait time was expected, so overall very pleasant atmosphere.

I have always had a great service experience at BMW of Tucson. Katelyn my service advisor is awesome! keeps me up to date on repairs the entire time. Doing a great job!!

Friendly, efficient and helpful people. Special thanks to Lalani and Kayla in service department. I had four wheels replaced and aligned. They also did a maintenance check-up. I talked with Paul Peranzi, sales manager about the options for the end of car lease. I would like to recommend this place to anyone with BMW car. They know what customer service should be, they really "serve" the customer perfectly. (I like my car: two door, 2 series.)

Ernie provided a wonderful experience in buying my new car!

All work was done as committed and expected. Customer service was professional and communicated status as expected

I was taken very good care of from the moment I walked in. They had free ice cream! I got a wonderful deal I can afford. I would definitely recommend this dealership to anyone!!!!

Excellent & knowledgeable Service!

It was a great experience.......Lalania did great customer service

Just got our 36,000 mile service. Tucson BMW demonstrates what service should be. Great vehicle and customer service, Great associates.

Clean building, friendly and professional staff

Been buying new cars for over 50 years. This is one of the best experiences ever. No games just fair and honest transaction including the trade-in.

I had a punctured tire about 80 miles from town. I drove home carefully, then used BMW Assistance to get the car to BMW of Tucson, where the tire was replaced overnight. It was convenient and efficient and friendly. I love the ice cream bars in the waiting area. BMW is like a family.

Extremely friendly and professional staff. Paul Lunde is a great salesperson. No high pressure; just friendly, knowledgeable and patient assistance. They went out of their way to make the sales and delivery process seamless and easy

Great customer service. Knowledgeable staff. Great experience

Professional, courteous and knowledgeable. It?s always frustrating trying to dissect the offer and trade in!

I appreciate good customer service and when you pull into a BMW dealership that is what you expect to see. However my experience yesterday was anything but that in terms of my first interaction. The person that guides the cars in takes the keys and gives you the paperwork was completely clueless. Perhaps he was new but he didn't seem like he spoke English he didn't know what he was doing and left me feeling very confused with the process. The representative I worked with Lanie is awesome. She is very customer oriented and has always taken great care of me and my car. I enjoy working with her I think BMW is lucky to have her. When I left to go get in my car they never removed the paper at the bottom of the car the plastic on the seat they left my car running with the radio playing and never readjusted my seat back to where it was originally. It took me another several minutes to remove all the junk they left in my car and bring it back to the station to get rid of then I had to readjust my seat which then led to adjusting my windows it was a hassle that you shouldn't go through when you drop your car off at BMW. I think this location in Tucson needs to work on customer service on the front-end and back-end. I will close with the fact that my car was taken care of and the rep I worked with was professional it's just the people that you first meet and when you leave that leads to have some work done.

As usual Kayla did an excellent job. She is one of the reasons I bought BMW again!

Efficient and pleasant customer service; full disclosure of needed repairs, Parts and labor; expert advice for preventative maintenance; ample space with amenities in waiting area.

Kayla was very helpful and explained the needed service clearly. Auto Nation BMW took my car in on time and serviced it in the expected amount of time.

Service advisor Tyson was very attentive to details and prompt communication throughout the process. Yes, BMW maintenance is well known to be on the expensive side; we all know that going into a BMW purchase. But the level of customer service is unmatched.

I have been extremely satisfied every time I have taken my BMW into Kayla at BMW of Tucson. She has always been caring and concerned about what is needed for my vehicle, whether it has been just routine service or actual repairs. She is very pleasant to deal with, and I do recommend her for anyone that needs assistance with their vehicle. Always a pleasant experience!

Laney is amazing and they always take great care of me! Rock stars!!!

Always a pleasure to get my M340iX serviced at BMW of Tucson. High attention to detail. It makes it easy to won and drive a high performance luxury tourer.

So very nice helpful and the best coffee. customer service was fantastic 👌

Excellent Service every time. Service Rep explains everything in easy to understand terms.

Since 2009 from sales to service the best and most friendly care I’ve ever experienced. There was never a time when I Felt that I could receive better care elsewhere

My wife and I came down to Tucson for her birthday and a getaway weekend. When we got into town the car had a problem shifting. Had the car toed to BMW. Being spring break and the Gem show was in town there were no rental cars to be had. Ryan Lange the Assistant Service Manager got the car in and had one of the Mechanics look at it he also got us a loner car so we could continue our Vacation. The car needed an Alternator and battery. Many thanks to Ryan and the crew at BMW of Tucson for the friendly great service

Great. Keytlin was on the ball and took care of everything expeditiously.

I have dealt with several BMW dealers for both sales and service and Tucson BMW is by far the most customer-friendly and customer-centered dealer I have experienced. My service advisor, Katelyn, is knowledgeable, organized, efficient, focused on the customer, and takes care of everything with a friendly smile.

Sylvia, Patrick T., and William were all fantastic to work with throughout this purchase experience. This was (by far) the most positive car buying experience I’ve had. They were kind, supportive, and informative. Never did I feel I was a bother or that I was “just a number.” All three made me feel like I mattered and my business mattered. If at all possible, my business will stay with them for years to come.

Service appointment went as planned....work completed quickly and my car was washed and vacuumed too. Waiting area is clean and comfortable.

Had a great experience at BMW in Tucson. I got a chip in my windshield driving back from Phoenix, and BMW was able to fit me in without an appointment for a quick calibration. Tyson was great and extremely hospitable! Thanks guys!

Service Rep Ryan is a consistent professional, courteous, timely and informative.

Great service, Kayla is fantastic!

Service members were prompt, attentive and courteous. Highly recommend their vehicle services.

Excellent customer service, always on time and professional service agents. Totally recommend!

My experience was due to the very professional BMW representative who provided the best customer service

Excellent service, Kept car overnight but provided a loaner.

We had an appointment and yet it took an hour and 40 minutes to put a new tire on. Ridiculously long time. Our service advisor Ryan is a nice guy but the service overall isn't what you'd expect from a dealership.

When I arrived, the service rep told me that my wait would be around 90 minutes. It was actually more than an hour longer. Little information to me during the process except to say that the car would be ready in about 15 minutes.

Great experience period, everybody was engaging, asking if I have been helped! Tyson was awesome! Typically, this dealership in the past had been challenging but yesterday’s experience really opened my eyes in a positive way! Thank you! Michael

Had an excellent experience! Required my first regular servicing while traveling from Wisconsin, and BMW of Tucson made me feel right at home. Everything was done thoroughly and on time. Thanks for taking in this BMW owner far from home!

I felt well taken care of. My service consultant listened to my concerns, understood, and was reassuring. Service delivered as promised. Friendly folks.

Attentive staff, pretty and clean waiting area, prompt service.

As soon as I pulled up to the dealership someone was there to greet & assist me. Even the salesman who sold me the car 3 months ago came up to say hello.

I can’t express how happy and thankful i am for my advisor Lanie. She is always on point, helpful, and accommodating every time i go for service. She makes me feel at ease and matter even though I don’t drive the top of the line BMW( I love it as if it were though).

Serviced ahead of schedule and contacted throughout process.

My X5 needed repair, and the service department was quick and efficient. I had my car back very quickly, and my car was even washed for me! The staff was very nice and courteous, I definitely recommend and trust BMW of Tucson.

I was able to get a prompt appointment with the Service Department, and Katelyn Withrow kept me informed over the 2-day service needs. They also provided safe and efficient shuttle service by a gentleman named Troy. I highly recommend the excellent overall service at BMW Tucson.

My X5 needed repair, and the service department was quick and efficient. I had my car back very quickly.

Brett did an excellent job helping me select my new 330 BMW. Zane also helped me determine the best car protection plan for my new vehicle. The BMW team is first class. I highly recommend the BMW Tucson.

My service advisor (Lanie) was superb. Friendly, knowledgeable, helpful, and effective. She made an expensive visit bearable. Give this person a bonus.

Paul and everyone we worked with were great. Thanks to everyone involved!

Kayla was amazing and did a great job! She was knowledgeable and very helpful in getting the few issues my car had resolved. Thanks for a great experience!

Found cause of an intermittent problem with air suspension. Very happy

Patrick was our point of contact and salesman, we had concerns about the car and the N20 engine, he was awesome from start to finish, he and the staff helped us make the right choice for us and our car needs.

Great and friendly service. Thank you.

Very professional and friendly

Kaitlyn, is always very helpful and professional!

The buying experience was very easy, professional, and fast. Juan Carlos and Bill Murphy were excellent, very knowledgeable and there was no pressure. This was one of the most satisfying buying experiences we have had in a long time. I would recommend this dealership and the two employees very highly.

Ryan always provides outstanding service. He goes above and beyond to make out experience at BMW easy and convenient. Thank you, Ryan!

As always, BMW of Tucson is a top-of-the-line dealership. Excellent service department. Honest folks.

It was my first vehicle purchase on my own and my experience was great

My service advisor Jayme, was extremely nice and helpful. They got my service done faster than promised and delivered my X5 back to me sparkling clean. More than happy with my experience. Thanks BMW of Tucson service staff!

It was my first vehicle purchase on my own and my experience was great

Amazing dealership, very nice & helpful staff. Everything was covered under warranty. Will return again for sure. A+

BMW of Tucson has always been very attentive to my vehicle and keeping me on the road. Lani my service advisier for years has always recommended only the items I need and stays ahead of repair issues. Always communicates any updates. Really appreciate BMW of Tucson!

Great job Jayme!

Excellent customer service😃

Michael Xu great job on my trade up ! Car was ready just for me — you made it easy and actually fun to hang out for a bit ( quick turn around) loved my experience and my new beems.... is the s***! Great job and Thank you.

Great service and friendly staff. Always taking care of my service, and sales needs.

BMW of Tucson has a knowledgeable service staff and technicians. I trust their solutions to issues. Katelyn found that my key problem was that it was going to sleep and not a dead battery.

Kayla and Kyle are an excellent team in the service department at BMW Tucson. Thanks, car runs great!

Courteous, friendly service.

Took the car in for tire issue. Was in/out in less than one hour. Super friendly service.

Service rep was courteous and helpful. She answered my questions. Service was done on time, and to my satisfaction.

A wonderful experience! The process was start to finish was smooth and easy

Buying a BMW vehicle can be a very daunting experience due to the luxurious craftsmanship that is put into each and every vehicle. The stigma of a large price tag can be daunting as well. At BMW of Tucson, we found an ideal vehicle that did not come with and astronomical price tag. My wife and I did not originally intend to buy our vehicle, but the no pressure sales staff, fair prices, and the quality for the money of the vehicles made this an enjoyable experience. Paul Lunde our sales associate did an outstanding job as he carefully explained all the features of our new vehicle. His knowledge of the vehicle and all its features were a huge selling point for us. He made us feel comfortable as we started the whole leasing process, and explained each step along the way. We now have an established relationship with Paul, and will definitely recommend BMW of Tucson to anyone looking to buy or lease a new BMW!

Took my wife's car in for an oil change. Lanie, my service advisor was very helpful to be sure there wasn't any other maintenance needed while the car was in. She was able to have the work completed and the car washed in the time promised. Thanks for the consistently great service and pleasant experience.

I went in for a regular service visit and oil change. What a beautiful shop and the vibe was really nice. Service rep was very good and I enjoyed my wait.

My scheduled service was completed with genuine courtesy and professionalism.

The service was excellent, Laney my service representative is awesome. We will miss her and BMW of Tucson when we move to Phoenix in May 2021.

The service here has always been great. Kayla was quick and communicated everything up front. Car was ready when they said it would be.

I have an old beamer 🙄 and as so, I seem to need the parts people a lot 😁 yesterday Steve got me out of trouble by making my break lights work like magic, what can I say, classy people 👍

The whole experience was so smooth and everyone at the dealer was incredible!! Special note to Rachel who really went above and beyond to wrap the deal up and even through the delivery of the car to me in Miami... phenomenal service... I will absolutely be a returning customer!!

Great service! Katelyn always works with me to get the job done and has a loaner waiting for me when I arrive. Thank you Katelyn.

My experience with this dealership was very smooth and efficient. I worked with Zane and he made sure my experience was everything it should be.

As you can tell from above, I am very pleased with the attention and overall quality of service given to me first, by Lalania Mueller and second, by Tyson Kessler. Since the replacement tires for my 650i Gran Coupe were not in stock and a loaner car was not available at the time I dropped off my car, drop-off and pick-up courtesy service was provided for my convenience. The driver name Troy was most pleasant and respectful. Please note that I had bought a 650i in 2012 and traded it in for this 650i Gran Coupe in 2015. Since I have less than 50,000 miles on it, I don't plan to buy a new one within the next 12 months.

I recently remote purchased a 2015 BMW Z4 used vehicle I've been searching for past 2 years. (every day, couple times a day, checking on used car websites) Rachel Bracety, a sales person who helped me on the purchase journey was excellent and made my purchase smooth and easy. She was very responsive and quick on purchasing processes, kind of felt that she really cares of her customers. For past 2 years, I've had few opportunity to buy the Z4, and for the couple of them, I went though the purchasing process which ended up unfortunate. The price was great, although was non-negotiable, was really competitive (comparing to other third party used car sellers who usually acquire the cars to sell through the auction). Car condition was excellent, they did 12 points inspections on the vehicle, and resulted few minor things to be fixed such as worn wiper blades, engine oils, engine filters. The dealer took care of them with no additional charges when I asked them. Paper work process was also very ease and convenient. I purchased the vehicle from NJ and had to deal with the paperwork remotely. Unlike other dealers I had experienced for the remote purchase where they mailed me the piles of the documents and asked me to sign them and notarize it without clear instructions, this dealer actually had a notary public come to my house and had me signed the paper, which took me 10 min to go over all and sign them. The car also comes with 3 months 4k limited warranty that they have many partnered repair shops around the country, so if anything breaks, I won't need to drive all the way to AZ but have it serviced in local. One more prop to mention, they took out the listings as soon as I made a deposit, was very pleased to see that. By far the best remote purchase experience, I highly highly recommend this dealer to anyone considering purchasing.

Absolutely amazing experience, Rachel was so helpful and responsive. Finance was also on top of everything and I will definitely be a returning customer. Thank you all... now just waiting like a kid for my new baby M8 to arrive!!!

I actually had fun buying my BMW at BMW of Tucson. The only high pressure I felt came within myself on do I or do I not I buy this car. A special shout out to my sales rep Patrick Taylor who made the day an enjoyable experience for me. I'm pleased that he will be my Concierge service rep. My only disappointment I have with my new 530i is that it does not have adaptive cruise control which I think should be standard on all cars being built today. This is my third BMW and I will go back to BMW of Tucson for my next one.

Love BMW dealership I bought a couple of cars here wont go anywhere else. Lahana Mueller is a wonderful service advisor she always helps me with any questions I have and is so patient and polite.

Hi , I have taken my cars to this dealership for years and every time they have done a great job, excelente service and great attention ???? keep up the good work!!!

Great and helpful service advisers.

On time and very friendly....the lounge area was pleasant...my car was washed...

I am from out of town and had a light come on so I stopped in with my BMW X4M. They were quick to diagnose and fix the issue and I was on my way. Everyone was polite and helpful while I waiting. Thank you!

Ernie was very knowledgeable and helpful. Took time to answer all my questions. No high pressure sale.

I worked with Tyson who was exceptionally good. I broke down while traveling and it took several days to get the parts needed for repair. Tyson arranged a loaner car which was very helpful. The only problem was the error message for one of the repairs (parking brake) was not cleared by the service technician which will require another trip to Tucson to remedy.

Appointment started and was done on time. Representative explained the problem clearly and what was done to correct it. Very efficient and professional.

Checked my tire pressure and reset my sensor for no charge on my new-to-me 325i. Thank you so much!!!

Thank you Bryan in the parts department. He always takes the time to find my parts what ever I need.

Went there to get a part number for restoring an inherited 98 740iL. Jose was extremely helpful & professional

Excellent service, BMW Tucson took very good care of my Car and me as well. They earned this 5 star rating. Thank you very much.

Was very happy with the service manager, Tyson, and my service

I didn’t have an appointment to service my car and was hoping to get in. I understand with COVID that it wasn’t a possibility but it was a slow Monday and decided to check. I had a very rude service lady named Jennifer that was extremely condescending that I didn’t have an appointment. I understand but I was just trying to check if there was availability. Plus there was so many people standing around I thought it was not busy. Will bring my car for service/ checkups at the BMW in chandler for better service

Excellent service, BMW Tucson earned this 5 star rating by taking very good care of my X3 and me. Thank you!!

Kayla is awesome as usual, takes the time to answer all my questions. Very professional would highly recommend.

Kayla has always been so helpful and professional. She goes the extra mile in making sure my car and I get premium attention. I've been very happy with BMW Tucson and highly recommend it.

My experience was great. I haven’t been to this BMW dealership in a while. The customer service is really good now. My service manager was very proactive and showed initiative I’ve haven’t experienced here before. One example, Beatrice told me my can should be pulled up in a few minutes. When it didn’t, she went and got it and drove it up herself....now that’s taking care of the customer with professionalism!!!

Excellent customer service. Knowledgeable staff. Great communication throughout the repairs. Highly recommended.

Excellent customer service from all the people that crossed my path during this visit. Ryan was extremely professional and helpful. Thank you for your knowledge and fabulous customer service always.

I purchased a GM vehicle at BMW of Tucson a little over a year ago for over 40k. I have had the engine and transmission mounts (over $1,000), front shocks (over $1,000), and transmission replaced 4 times (over $10,000) through warranty. I have had to be without the vehicle over 2 months because of all of these repairs and over $500 out of pocket expenses. When I have problems with the vehicle, the mechanic techs do not know what is wrong or how to fix it because they only know bmw vehicles. I would truly advise not buying a vehicle here. I recently took it in another time because the front shocks that they replaced is squeaking when going over bumps (only left front side). Also the tires have started rubbing on the wheel well when full turn. This had not happened before and was told that the tires are too big. I bought this vehicle and have not made any modifications. They also say the shocks are ok. I will be taking my vehicle to another shop that actually knows what they are doing. ps. I had to replace the tail light assemblies replaced as well. warranty would not cover $1200.

Excellent and professional.

I am not sure what happened to BMW recently I went to BMW for service for oil change, wheel alignment, and back tires and yes it was expensive and that’s okay I get that it’s a foreign car and yes but it shouldn’t be where I have to take a look at the bill and it was a wrong prices and incorrect which I was quoted so please make sure bills are right so the customer doesn’t have to catch your mistakes it’s not that hard, and then I was planning to get a new car and looking for BMW X5 M and then they didn’t even help me they thought I was broke or something. I bought a car from y’all can’t help returning customers

I purchased my new X7 this week from Paul at BMW Tucson. The vehicle itself is gorgeous and I love it! The shopping/buying process was a bit different for me. The vehicle had to be ordered from the assembly plant in SC. Paul made sure I understood every step of the process. He kept me up to date on the progress and even sent me pics of the vehicle when it was delivered. Personally, the car buying process is annoying to me, but this time around it was very different. I think BMW Tucson does it the right way, huge thanks to everyone there!!

Nothing to say except it couldn't have gone better. I had my car back in record time, and I appreciated the loaner car.

Always excellent service, repairs and special attention to details.

I have always had excellent service at BMW Tucson and would recommend this location for anyone with a BMW requiring assistance.

Superb integrated services from start to finish. The crew was informative and expedient.

had a very positive experience at BMW Tucson. Paul Lunde, Sylvia, Martin, all very helpful. But best of all is my new 430i!! The staff is patient and the deals are good. Would recommend the dealership highly. Now if I only knew as much about my 430i as Paul does...

This dealership is tops in customer attention and care. Purchasing a vehicle is a "no pressure" pleasurable experience that is uncommon in the industry.

My service representative hunted down a warranty provision that saved me hundreds of dollars on my repair bill. I am extremely happy that she was extremely knowledgeable about possible warranties applicable to my situation and dogged enough to find and apply them to my invoice. Oh, and the repair itself was quickly and expertly performed.

From the moment we sent a request for info online to the dealership it was smooth sailing. Our salesman, Anthony, was very knowledgeable about the vehicle and easy and enjoyable to work with. The management was wonderful as well and never made you feel uncomfortable. Definitely would recommend buying from this dealership for any vehicle!

Great service and amazing waiting area for customers with lots of space for distancing during these COVID times. I was in and out for the routine service visit as they promised.

Capable, efficient and friendly service. Service team got my car in and out for routine service quickly and had me on my way.

Great car, dealer service advisor Katelyn is terrific

Excellent service. Katelyn very conscientious.

THIRD TIME. AS ALWAYS JUST PERFECT AND A DELIGHTFUL EXPERIENCE.

I have a 2013 BMW X5d , I brought over from Germany 🇩🇪, it had a Engine warning light, called fro an appointment for the next day, the diesel exhaust system is a complicated system, but BMW Tucson, figured it out and fixed the problems. They have great mechanics and will find the problem and fix it.

Great customer service and a great overall experience

Salesperson Jay Owens was very low key, not pushy. He explained everything and was helpful running down some specific questions. The car was in great condition, very nice buying experience. Only suggestion would be to develop a faster financing process.

The re-do of the building is wonderful. So open and and clean looking. Lalani Meuler is an excellent service agent. I trust her knowledge of the services.

Had an appt at 9:00am, got right in, my car was finished in under the estimated time, including a car wash!

I had an appt at 9:00am, got right in, my car was completed in under the estimated time, including a car wash! Waiting area was very comfortable, good coffee!

Paul, my salesman was a wonderful person to deal with. I received top trade in value on my vehicle and the vehicle I bought was a good price.

People are all nice and friendly.

Very pleasant experience . Staff was knowledgeable and helpful. No pressure whatsoever. Great cars and nice people.

Very happy with the timely and professional sevice

I traded my Volkswagen for another Volkswagen they had on their lot. I was given top value for my trade in and was given a good deal on the one I bought. Paul, my salesperson, was such a wonderful person and made the whole process a good experience. I would recommend doing business with him.

Excellent customer service Kayla Diaz. I do have to bring the car back in because one of the warranty repairs did not solve the problem.

Dealership was clean, service department was pleasant. At first the service advisor wasn’t sure whether we had run flats or not (we didn’t as it’s a Z4 and they aren’t made with run flats from the factory as far as I know) and when we went to pick up the vehicle there was no receptionist available and the gentleman in parts didn’t attempt to assist at all once he realized that we weren’t getting parts. No attempt was made at all to find anyone to help, or even pull the service order to find our advisor. For a luxury brand that’s definitely falling short of 5-star service.

Professional and very accommodating staff when I recently brought my car in for routine service. Ryan was great!

The service department is fantastic. They are courteous, informative and helpful. I’ve been very pleased with my interaction with Lani, she’s great! The service department leaves a bit to be desired. Wasted 45 minutes of my time leading me to believe I had options on early return of my leased vehicle only to tell me my only option is to buy out my lease (on a vehicle I’m not happy with) or wait out the terms. I’m fine if there’s no option but would like the sales guy to be more forthcoming and not waste my time. I will be following the advice of friends and most likely trading it in at the Scottsdale location when the time comes or leaving the brand altogether.

Top Notch ... Great evaluation of my maintenance needs, detailed cost forecast, easy scheduling, immediate attention on arrival for my appointments, fast execution and ongoing progress reports during the service, reasonable pricing, within and usually less than predicted, being treated a an individual, not like one of many! Ryan Lange, Assistant Service Manager, is outstanding, always knowledgeable, always working with you. Great communication. Trust BMW of Tucson. I have three cars (not under original warranty) from there and do all maintenance work there too. They stand behind their name and product 100%! Thank you to the whole BMW of Tucson Team.

Great evaluation of my maintenance needs, detailed cost forecast, easy scheduling, immediate attention on arrival for my appointments, fast execution and ongoing progress reports during the service, reasonable pricing, within and usually less than predicted, being treated a an individual, not like one of many! Ryan Lange, Assistant Service Manager, is outstanding, always knowledgeable, always working with you. Great communication. Trust BMW of Tucson. I have three cars (not under original warranty) from there and do all maintenance work there too. They stand behind their name and product 100%! Thank you to the whole BMW of Tucson Team.

The easiest car buying experience I've ever had. This is the 7th car purchase I've experienced. Juan Carlos, Martin, Zane and the rest of the team are awesome! The whole thing was a great experience. The Volkswagen is a great car and we love it. Thank you. Bmw of Tucson exceeds all expectations.

Recently got two of our cars serviced here. The customer service was great and the turn around time was amazing.

My wife and I were not expecting to purchase a car at the time we stopped in but Patrick was very pleasent and thoughtful with his approch to us. So everything with Patrick was great! However there was a time that my wife did not feel well treated when she asked if she could use the rest room to one of the other salesman.

Was looking at civics within the area and saw one in the parking lot. Patrick helped me with any questions or concerns I had. This dealership was extremely friendly and helpful.

Ryan was very attentive and informative! He got me In and out promptly. The waiting area was comfortable and roomy. Thanks

Beatrice was the service advisor to help me with a rear tire that had a slow leak. She was great as always. Thank you.

This is a great dealership and I would highly recommend BMW of Tucson.

This is a great dealership and I would highly recommend BMW of Tucson.

the mechanic does a good job with repairs, and I appreciated the loaner, but their charges are astronomical. They mark up the parts price, and charge a ridiculous hourly rate for labor

I'm very happy to say that the service I received from Lanie at BMW of Tucson was nothing short of perfect. She has managed to make my car a safer, reliable, and cleaner car everytime I visit the shop. Her suggestions are on point, she has kept me from calling a wrecker to take my car in for emergency service. Her crew of mechanics and service personnel are stellar first class people. Have not had any problems with the team at BMW of Tucson thank you so much for all your hard work and integrity. As my car calls and as Lanie suggest I will put my trust in their hands.

This was the first time taking my BMW to this dealership for maintenance and they are top notch. I will be getting all my service done here every time. Kayla was our service writer and she was second to none!

I took my 2002 bmw 530i to bmw and lalania my service adviser went above and beyond I am so happy with the service she did for my car I couldn’t be any more great full for her fixing my car and keeping me in the loop the whole time! I definitely recommend if your going to take your car to bmw see LALANIA

Kayla was very professional and helpful

Visited for routine service. Upon arrival in the service drive I was met promptly and taken to my Service Advisor, Lainie. Lainie took my information and confirmed my requested service. I chose to wait for the car and headed off to the recently remodeled waiting area where comfortable chairs (with some blocked off for pandemic spacing), a Starbucks automated coffee machine, large-screen TV, and convenience outlets for phones and laptops awaited. The service was completed in only an hour and Lainie fully debriefed me on the work done. Never "fun" to have your car serviced, but BMW Tucson certainly makes it as painless as possible. Highly recommended!

Great service! On time for taking care of my appointment. They had a car ready for me. Nice dealership!

I went to the Dealership to see if it was worth switching from another luxury brand. I had never owned a BMW before. The sales associate, Patrick McCoy, was terrific. Not only was he thoroughly knowledgeable about the entire BMW line, he was patient in answering all my many questions. At the end of the day on the basis of the time I spent with him, I wound up buying a BMW. Would highly recommend.

Went in to look at BMW. Had never owned one before. Patrick McCoy my Sales Associate was tremendous. Showed in depth knowledge of the cars and was very patient in answering all my questions. Wound up buying an X5 based on my experience with him and the other team members I met.

Timely, professional service. Ryan, our service advisor does an excellent job.

Great communication and caring customer service. The staff is professional in every way. Thank you.

Good service by knowledgeable employees

Great service from the buying experience to the maintenance service.

Had an outstanding sales experience at BMW Tucson. Was shopping for a new car and had never owned a BMW before. Sales staff was extremely professional and patient with my questions. Wound up buying a new X5 and love my new car. I would highly recommend

Great customer service, nice and friendly. I would recommend to anyone with a bmw to come to the one in Tucson .

My service advisor, Beatrice, couldn't have been more helpful or friendly. She is a credit to BMW of Tucson.

First service experience with our 2014 I3--purchased the car last summer from another dealership. The adviser, Ms Mueller, was very pleasant and professional. The work was performed promptly, the bill came in under the estimate, and the car had been sanitized. Happy to recommend Tucson BMW for servicing your BMW!

Typical dealership that tries to take advantage of you

Excellent customer service. Arrived early, but took me right in. Assessed issue and provided alternatives. Service was very timely. Consultant was very knowledgeable and courteous. Will recommend to a friend

Jayme was the best service advisor I have had in my limited experiences at BMW Tucson. She really took the time to listen to everything I had researched with the issues on my 1 series. All of my concerns were addressed and I was able to leave the dealer with two of my problems resolved. I will definitely feel comfortable bringing my vehicle back for future service. My one recommendation for the dealer is to have more than coffee and ice cream for extended waits when loaner vehicles are not available. Otherwise really impressed with the professionalism I experienced.

Katelyn, in the service department, is the best! She is attentive, easy to work with & so helpful. Thanks Katelyn!

Easy quick service when visiting from out of town.

Sale person, Brett Sabori, answered all my questions, did not pressure me and provided a very pleasant experience. Assured me he would help me with any after sales services. Thanks Brett.

We were greeted warmly. Michael found us a beautiful Audi convertible. We were given a loaner until car was ready. They even bought us lunch. Zane was great too.

My experience at Tucson, BMW as I had an outstanding sales person (Rachel Bracety). She went above and beyond to get me a deal on a brand new X5. Additionally, she has great customer service skills, so go see her. Respectfully, Cruz

Kayla Diaz is a great customer service representative! She said it would take two hours to fix my car and I left in less time than that. The car was beautifully washed and the interior cleaned.

Rachel Bracety was my sales person and she did an amazing job getting me into a brand new BMW X5. She has great customer service skills, so go see her if you are in the market for a new car. Respectfully, Cruz

Sale person, Brett Sabori, answered all my questions, did not pressure me and provided a very pleasant experience. Assured me he would help me with any after sales services. Thanks Brett.

Acknowledgement and thanks to Katelyn W from Service for being an incredible service advisor. She is an example of what makes this dealership great. Her customer focus, attention to detail, and attitude are exemplary. Ive experienced great service from the greater team, especially from those on the floor.

Go see Rachel Bracety! She is an outstanding sales person with great customer service skills that goes above and beyond to get you a great deal! Thank you Rachel for making my deal happen.

My wife and myself had a great experience at BMW Tucson with our client representative Paul Lunde. He made the car buying process painless and he had vast knowledge on the CPO vehicle we were interested in purchasing.

This is the best car buying experience i have ever had at any dealership period! Straight up no nonsense. This sales floor is worked like a well oiled Machine

I had a great experience as always for routine maintenance on my vehicle. The staff is very accommodating, polite, thoughtful, and efficient. The waiting rooms are spacious and comfortable with nice goodies. Thank you BMW of Tucson!

AMAZING....the service couldn't have been any better. I was kept abreast of how my car was coming along. My Service Rep is the greatest and she went above and beyond her duty. I recommend Tucson BMW service for your car.

Great car buying and service department! Couldn’t recommended enough!!

Ivana is the best sales person I know , she was great very nice very attentive , Manager was great too , thank you so much ..

The only negative thing that I have to say is that we had to wait a fairly long time to purchase a car. Everything else went smoothly.

Really a nice car buying experience. Friendly no pressure transaction.👍

Excellent car buying experience...I recommend highly!

Service was as described, time frame given was met. Not all items were addressed - asked for a quote on something and did not receive it.

As usual at BMW Tucson you made the experience very easy. The parts you needed arrived in a timely manner. It's only been one day but everything seems to be working great. Thank you again for the great service.

BMW of Tucson is a courteous and welcoming service center. All the personnel were non-pressuring and patient with my questions and request for clarity.

BMW of Tuscon has a beautiful building with attentive sales associates. Patrick McCoy is very professional and takes pride in his job and BMW. We got a great deal!

Complementary first check up on my Used Hyundai went great. Friendly service, quick . Easy check out. The lounge was empty at 7 AM but I drank chai tea and composed on my phone. Overall a great experience.

As is customary when I deal with Kayla Diaz, I come away from the experience completely satisfied . She is the consummate professional, courteous, knowledgeable, and committed to ensuring that I am satisfied.

BMW team was very professional attending us, Excellent Customer Service! Thanks Armando Estrada.

Jayme, my service advisor was very friendly & thorough. My car was done even before the promised time. It was a very pleasant experience.

Kayla Diaz is quite literally the best person in the entire world. Her customer service was a 1000/10 and helped me every step of the way! I had no idea what I was doing and she took me under her wing. And she fixed my key fob battery without me even asking. She deserves a raise.

I was visiting Tucson and had my check engine light come on. The dealership was able to get me in the next morning. The service was quick and professional. Top notch job!!

Replaced leaking fuel pump on 2011 BMW. Done promptly and regular communication. Worth he cost to get it done right

After breaking down 137 miles east of Tucson on a trip from San Francisco to Austin, the closest BMW service center was behind us in Tucson. I called the service department and was connected with Lainie, one of the best Service Advisors I have ever worked with. We had the car flat bedded back to BMW of Tucson and Lainie stayed right on it. We had a blown rear shock and tire, and after ordering and receiving the parts we were on our way about 36 hours later. He follow-up was detailed, regular and the repair was excellent. I also need to thank the technician who worked on the car. He too knew that we need to get on our way and had prepped the car in anticipation of the arrival of the parts. All of this happened while Covid had reduced the workforce at the Service Center. Thank you Lainie and the entire staff at BMW of Tucson!!!

An Auto Nation store, sales staff respectful. Very competitive deal. No passing deal papers back and forth. Closing process well organized. Great dealership.

Kayla and the BMW team went over and beyond helping us. I can’t thank them enough.

I had been looking for a certified 2 series convertible for over a year and found one on their website. Anthony was super knowledgeable and made the whole process so simple and completely hassle free- my best experience at a dealership- it was more than worth the 2 hour drive. I love the car and will definitely be recommending them!!

I was helped by Katelyn Withrow, who was very professional and personable. My experience at BMW Tucson has always been positive!

As usual The customer service service was top notch; quality repairs, comfortable environment, great service advisor in Katelyn Withrow.

Had routine service performed here and always a pleasant experience. Car was done when promised and everyone is courteous and professional. On another occasion, I got a nail in a tire and they were able to replace it within 2 hrs on a Saturday afternoon!

My recent service experience at BMW of Tucson was really satisfying. I arrived early, and they took my 2011 328 straight back for quality care. Even though our BMW isn’t new, they keep it exceptionally well maintained. The dealership is clean, and limits the number who can wait in their guest area as an additional pandemic safety measure. We plan to continue using the dealership for our car servicing needs. We wouldn’t go anywhere else.

The experience of leasing my new X2 was exceptional from start to finish. Patrick, was knowledgeable, professional, easy to work with and made sure the entire process went smoothly. Getting a new car is generally one of my least favorite tasks, but everyone at the dealership was incredibly friendly and helpful. I was in and out of the dealership within les than 5 hours! Patrick has also followed up with me personally to make sure that I was satisfied with my purchase and to walk me through my many questions about the car. I can’t recommend this dealership enough! An A+ team!

Clean, well organized, timely, efficient and fairly priced. It what you expect from a luxury dealer.

Excellent and professional. My service advisor was easy to contact, kept me informed about progress and was wonderful to work with. Everyone knows dealers are not the cheapest place to get service, but BMW of Tucson has always been reliable, honest and courteous. I really wanted to give them 5 stars, but I have to take off one star because of the size of the bill.

Katelyn has been my Service Advisor over the last few years and always has provided me with exceptional service. She treats me as a valued client. I’m truly grateful for her outstanding client service.

Head a great experience ruth bmw of Tucson. Polite, fast, and efficient.

Love the new remodel at BMW Tucson. Great GM in Gordon Giacomazzi, great staff with service rep Kayla and great service...Went in for oil change and came out 60 minutes later all washed up and ready to go. Well done

My wife headed out on a Saturday to drive a few different manufacture vehicles and fell in love with the X3. Our lease was up on a 2018 Toyota RAV4 so we test drove the new 2021, as well as a couple of Lexus SUV?s. For an additional 12k over a new RAV4 we purchased a new 2020 X3 with 3k miles. Could not be happier with our decision!

Very courteous people on the telephone as well as those at the desk-Katelyn rates a five out of five stars.

Juan Carlos is THE BEST!!!! He has been SO helpful. I have bought three cars from him. BRAVO!!!

service provided was first rate. they provided a shuttle ride, update on service, ride back to dealer, and repairs were explained with everything on warranty.

Ryan and the Service team at BMW of Tucson was great. They were prompt and precise in scheduling and re-scheduling of appointments, their online tools made communication easy. I got just what I expected in terms of service and no hard sell for things fixes that might be needed, but not fully necessary at the time!

Was very disappointed that there was no indication of the amount of the labor costs. My service rep was very good and I?m sure it?s your policy not to mention an approximate labor cost. You should make it a point to estimate costs for regular service items.

Appt for scheduled service, performed in a timely manner, Service Rep, Ryan, gave personal attention to detail and insured I was aware of some of the 2020 year model features.

My recent visit on 1/8/21 was nothing short of exceptional. The service I received from Wenmin to sell him my used car was incredible. I'm recommending my friends and you, my Tucson neighbors, to do yourself a favor and go here.

The place is renovated and looks very nice. My service advisor Ryan was very honest and helpful in what my 5 series needed. I’ll definitely will bring my bmw back next time it needs service.

We had a great experience purchasing our second BMW at Tucson BMW. Anthony Powers was our salesperson. We were impressed by how professional, knowledgeable, customer-oriented, candid, attentive, productive, and cooperative he was. It was definitely one of the best car buying experiences we've had.

We had a great experience purchasing our second BMW at Tucson BMW. Anthony Powers was our salesperson. We were impressed by how professional, knowledgeable, customer-oriented, candid, attentive, productive, and cooperative he was. It was definitely one of the best car buying experiences we've had.

AutoNation BMW Tucson...was outstanding...I regained a lot of the confidence I had, when I started buying cars from this dealership when it was still on 22nd Street...Ernie Buck..you are the best!!

I had a great buying experience with Rachel and Martin. The were able put together the deal I wanted and Rachel’s follow up is flawless. I highly recommend BMW Tucson and be sure to ask for Rachel.

Great Cars, Fantastic Personalized Service with a great staff!

It appears that they do what they promise and do it on time.

Patrick mccoy went above and beyond for us!

I just purchased my 2019 Acura RDX, from BMW of Tucson. I live in Sun City West, so I was nervous about driving all that way and having the RDX misrepresented or not honoring the amazing price they quoted me. I did not need to worry. They provided everything they promised. There was no hard sell, just accommodating help. Juan was my salesman. He is a kind and patient man. I have had to contact him several times, because I am suffering a learning curve on my new vehicle. He is always there to help. I am so grateful for my beautiful RDX and the honest service I received.

They were very quick with the repairs. The loaner car was also very nice, and brand new! And when I picked my car up, they had washed it. The auto shop was extremely clean and everyone was so nice. My service representative, Kayla, was knowledgeable and patient.

Zane was amazing! Pleasant and Attentive service

On a recent visit for service I also looked at a replacement for our current BMW 328 Ci coupe. Paul showed us a nice M4 Heritage but it was a DCT not a manual...so we passed. The next day he informed us of an M2 CS that would be coming to Tucson...rare car and the "ultimate" in drivability. So...well...we bought it!!! Fabulous. Right time, right place and great salesman...thanks

everyone is very friendly, and did a good job of explaining to me what needed to be done, and what the cost would be. I appreciate that kind of service.

If I were still running my business I would look to hire 2 extraordinary employees from BMW of Tucson; Patrick McCoy, (Client Advisor) and Tylor Blackman (Genius). Both gentlemen were patient, kind, upbeat, knowledgeable and enthusiastic about my new car (my 3rd BMW from this dealership)as well as attentive to my knowledge and comfort level. I could not have had a more positive experience. Every salesperson that I met while I was at the dealership was friendly, as was the manager. I highly recommend BMW of Tucson.

Good service but it would've been better if I had a loaner vehicle so I didn't have to wait in the dealership facility.

My wife is now driving in Bavarian style with her 2021 BMW X5 xDrive 40i with the M package!!! Thanks to Paul Lunde at BMW Tucson! Great staff there and Paul is very knowledgeable on the entire BMW line up.

service and personal attention! Ernie Buck was very polite and experienced

Customer service was fantastic!! All of the employees are very well informed and courteous!

Patrick was awesome and got me exactly the car I wanted (color, engine,...). Process was quick and efficient, delivery on time. Happy buyer and driver

Rachel was awesome!! She made the process so easy buying my first car!! She went above and beyond making sure that this was going to be a great car for me.

My service rep made me feel right at home. Maximum courtesy!

Second car bought at this dealership. Ernie buck great to work with. Silvia stayed late to complete finance aspects. Sales Manager (Martin? ) got what was needed to close deal. No BS either time.

Initially walking in felt intimating. However, when meeting and dealing with the people that quickly went away. The test drive was informative, pleasant and professional. We did not feel pressured to buy. I do not like autonations stubbornness to not negotiate prices, as some pricing in my opinion is high. However this has nothing to do with BMW of Tucson. The finance person that assisted us was also great, informative and polite. Only three things to work on. 1) I asked from the start if there were two key fobs and was told they thought so but would have to check....only after signing was I told there was only 1. We purchased a second key fob afterwards for close to $300. The paperwork also said the car had a roof rack and it didn’t....another purchase. 2) it appears that small scratches in the paint were fixed with a paint pen which does not look nice but they are minor. 3) the person that we signed the final paperwork with appeared arrogant and seemed disappointed when we did not entertain getting the extended warranty.

Initially walking in felt intimating. However, when meeting and dealing with the people that quickly went away. The test drive was informative, pleasant and professional. We did not feel pressured to buy. I do not like autonations stubbornness to not negotiate prices, as some pricing in my opinion is high. However this has nothing to do with BMW of Tucson. The finance person that assisted us was also great, informative and polite. Only three things to work on. 1) I asked from the start if there were two key fobs and was told they thought so but would have to check....only after signing was I told there was only 1. We purchased a second key fob afterwards for close to $300. The paperwork also said the car had a roof rack and it didn?t....another purchase. 2) it appears that small scratches in the paint were fixed with a paint pen which does not look nice but they are minor. 3) the person that we signed the final paperwork with appeared arrogant and seemed disappointed when we did not entertain getting the extended warranty.

It is always a pleasure working with Ryan Lange and the service department at BWM of Tucson.

Exceptional service department. Ryan Lange is professional and keep the lines of communication open no matter the circumstance. I've had numerous occasions too frequent the service department and each and every experience has been more than acceptable.

Wonderful price and staff

My advisor Katelyn is awesome and very knowledgeable. She is very helpful and really cares about her customer.

OUTSTANDING CUSTOMER SER VICE THANK YOU- DAVID BECKIES

We had a great experience with Juan Carlos. He is extremely professional and knowledgeable about BMW cars. So nice he drove the car first during our test drive to explain/demonstrate a few of the features. It was a very pleasant experience and we are very excited to have our new BMW.

I recently brought my car in because the “low coolant” light came on. I was referred to Lalania Mueller upon my arrival. While sitting at her desk, we both noticed fluid dripping from the bottom of my car. Lalania immediately took action to have my car looked at that day and made arrangements for me to get a loaner since the service department was quite busy that day. My car was kept overnight and was found to have a cracked coolant reservoir. It was fixed and Lalania even found a coupon for me. Her attention and efficiency made the entire transaction very easy. Working with her was very enjoyable, and I very much appreciated her attention to my problem. BMW has a remarkable employee in her.

Anthony was very professional and knowledgeable,both attentive and patient in answering all our questions and concerns. This is our 6th BMW and I know it won't be our last. This particular dealership has exceptional customer service

I had a low tire ; able to set up repair time next day!

This is my third BMW purchased from this dealership and my experience is always great. Managers and Salesman create a relaxing and friendly atmosphere making the buying process easy.

The service rep delivered my vehicle on the time promised.

Usual professional servicing. It would be nice if loaners were more available as they once were during servicing.

Kayla was great, she worked very hard. My warranty however refused to cover the problem. Not sure why I bought a warranty if it is not going to cover an electrical problem with the headlights.

Excellent service experience at Tucson BMW. Have had service here for 15 years. Staff are great Technicians knowledgeable. Communication always prompt and accurate

Had an excellent experience buying my car here for the third time. Anthony Powers is a great salesman! Ask for him! I will do business here again.

Dealership very nice and accommodating. This is the second car I have bought from them. Dealership is also immaculate! Juan is my salesman and a pleasure to work with.

This is my 2nd buying experience with BMW of Tucson. Juan Carlos is a super person and salesman. The sales manager treated me well and very fairly when Covid 19 delayed manufacture and delivery of my car by 6 months. I had some difficulty setting up my in car garage door opener, and Juan Carlos drove to my home 20 mileages away to help me set up the built in opener. This is the kind of service every dealership should have.

Beatrice Suprenant , Asst. Service Mgr provided outstanding service insuring I had a loaner car for the day, taking care of recall and upcoming service and even providing 'genius' assistance.

Two weeks ago we purchased our third BMW. The experience could not have been more pleasant. Anthony, our salesperson, was the consummate professional. He listened to what we wanted, exerted no pressure and delivered our brand new X3 later that afternoon. He also set up an appointment to answer any questions we might have the following week. Buying a car does not have to be stressful.

I recently bought a used vehicle from this dealership. Anthony Powers (sales) was awesome! He was really patient with all of my questions and worked with me to get the vehicle I really wanted. Paul P. was great as well. I'd recommend this dealership over others I have been to recently.

Fair price for a 2021 vehicle. Anthony Powers was an excellent sales person; he was very patient and was easy to work with. Other dealerships did not have the level of customer service that BMW of Tucson had.

Excellent service. Friendly Professional and timely. Thanks

I had to get a tire replace through my insurance and Kaitlin Withrow was over the top in her service! another amazing experience with BMW of Tucson!

Customer service is out of this Beautiful World, great waiting area and amenities probably only thing may also say is to take out paper liners, plastic seat covers n ensure all codes r cleared if needed

Thank you Beatrice for your honesty and kindness in dealing with such a horrible Warrenty company such as mine. Next time around your job will be easier and I will have acquired a better warrrnty company.

good service to get my new airbag

Although I was looking for a ?practical? car, I talked myself into this little convertible because the sales person was not pushy. She gave me the time and space. She answered my questions without expecting me to rush into a decision.

ok. It's a lease guys! Do not get so worked up. You are required to fix it.

Service was performed quickly as promised and included safety inspection and wash

Service provided in time as stated!

Very clean facility and friendly and knowledgeable staff.

We found everyone at the dealership to be very helpful and kind. Most importantly, they listened to what we were looking for and came up with a car that fit our needs. We were very satisfied.

The dealership and service was amazing, exactly what you would expect from BMW! Beatrice was wonderful to deal with and very professional....

I brought my 3 series in for some issues after buying it from a different dealership out of state. It is still under warranty. Making the appointment was easy and the service was performed without any issues and finished within hours. I was impressed by the level of customer service and the overall appearance and cleanliness of the dealership and its commitment to the safety of its customers during this pandemic.

Took our 440i in. All COVID protocol was followed. Changed the oil, did updates and tried finding an intermittent sound! The loaner was clean and ready to go. Thanks!

From sales to service the group at BMW of Tucson is tops. Patience and caring, they take care of your needs. Great service.

Very great service and wonderful team BMW . I am very satisfied with my salesman Antony Powers . He’s very helpful .

Service was phenomenal. Kaitlyn was knowledgeable, professional and friendly. I'll continue to drive the hour for exceptional service! Thank you.

I took my car to BMW for an extended warranty repair and new tires. My service writer, Kayla Diaz, was punctual and thorough in explaining everything and providing me with a loaner. I’ve been going there for 8 years of service. Very happy with their dedication to making my car right and me happy.

Thank you Kayla fir your help with my service. The visit was very nice.

I chose to wait outside in our Covid environment! Even supplied me with a chair. Very efficient and safe checking and checkout.

Legendary service. From the test drive to finance, to driving the car off the lot, the experience was easy and stress free. Very smooth operation they have going on here. Cheers to everyone who works there!!

Not happy no loaners for short service . Waiting area pleasant and service concierge was very helpful Overall good experience

Initially the service started out great. Special thanks to Paul Peranzi for his help getting me finance and too Paul Lunde who always took the time to tell me what was Really happening on a daily basis for the almost 3 weeks that it took to finally finish the deal. I live in San Antonio and was intending to fly out and drive the 13 hours back but the kidney issue stopped that in its tracks so i asked if i could remote sign and send the down payment via wire howeer they wanted but it sseemed to put them out to have t o do this! First my DL expired on the 20th of August but you have to wait s long to get an appointment at DPS that the governor made all licenses including mine good until this situation is over at least end of the year and i had the loetter explainng but couldn't find it, DPS never answered or resonded to voicemailso i suggested my militay id which they said woud be fine so after about 50 different pictures finally got one that was good enough for them. Then iwas told that Fedex was missed since it was 4:30 which is bs because i have used Fedex mu entire career, but it would go out Monday everything was done and good to go. Monday I waaaaas all day arranging transport for my vehicle for Tuesday or Wednesday which i got . AT 9 pm that evening Martin Fiello sent me an email saying Maverick declined my military id i neeed DL proof. Next day i called Maverick and they had no order from BMW Tucson and asked if i had a passport. Of course i do and that worked perfectly. Sent he pics on Tuesday but didn't actually finally get to sign with a notary until Fri September 4 at11:30 am. Notary called Tucson tol them she had down payment and all documents sgned and notarized and it was being sent Fedex overnight. i called to inquire what would be th best time to have transport pick itup i was told that they had to have the actual signed papers that they hired a notary to witnes. What was the damn point of all the notary and sending everything back and forth when they were already signed by esign once and she had the check in her custody which meant your custody since she was their proxy yet i couldn't load my car and have it sent till they go the docs. Redundant, redundant, redundant, overkill whatever you want to call it. I had told Martin that the tax amount was wrong on the initial sales document that Texas was 6.25% and i get special registration pricing due to my disable veteran status. He assured me it would be fixed and taken care of. i get an email yesterday or the day before saying some nonsense that it had to go to Arizona first then TX would reciprocate whatever that means but if they title that vehicle in AZ and then send it to TX, i will be on the hook for $748 sales tax here. i called TX DMV and they told me that as long as I didn't drive it out of AZ without registration it needs to be titled and registered in TX. What's the point of double title and registration except more money it costs me and with COVID slowing things to a crawl, I won't ever get my Texas tags till December. I don't understand and there is no legal federal or AZ law that says it has to be titled there. Several times i held my temper at Martin until finally i sent himtwo posts from the AZ vehicle section where 1 person ought a $15 permit to drive it out of AZ to tag it somewhere else and another similar to the same effect and he just blew me off. I guess its nothis problem to deal with since its sold and he lied so many time and he did it again with regard to the title and registration. Why does he have to make things so difficult for someone who paid 25% interest just t get the car and specifically from your dealership. He can eiher sendthe tax and registration money to TX DMV or even easier is to send it to me and i can have it titled and registered with the minimal amount of time and money and aggravation. I know that i don't want anything else to do with Martin Fiello because I was special operations in the military and if i don't trust you, i got nothing for u.Overall an excellent car, a good manager helped me get approval and another guy Paul Lunde wa straight with me and helped me every time i called. Bottom line, if i were still a medical device or pharma manager Martin Fiello would be long gone.

I called to request an appointment to service my car because it failed to star, I was able to bring my car next day and I received an Excellent Services

Outstanding service rep, giving nothing but personal attention. Kayla is the best

First maintenance on BMW . Service advisor was pro customer and her ability to make time to hear your concerns were valuable . She also provided reminders of upcoming sale events For car accessories and would assist with the sale . Very pleased with the advisor as my former advisor has moved on to another dealership and she made everything run smoothly.

You are lucky to have Lanie as a Service Representative. She has NEVER let me down, always has an answer or a resolution and makes a service call almost a pleasure! She also knows my 750li inside out which makes me feel very secure in having her oversee the servicing of my car.

Great service and a friendly team at BMW Tucson!

Lainie handled the annual maintenance for me at BMW Tucson. She did a great job, and was very knowledgeable of the maintenance plan and coverages. The maintenance work needed was done in a short period of time while I waited. The waiting area was clean and comfortable. Thanks to all involved.

Arrived early, my vehicle "sat" for approximately 40 minutes, before scheduled work was initiated. Work was completed in a timely matter. I requested that "she" not be washed, as I had done a 4 hour wash/detail on her a couple of days before. Hood and grille area had oily residue. Driver's side floor mat was filthy. Exterior was dusty. No excuse.

Very happy with service advisor, price, and time taken.

I hadn't been in for awhile, but now that the remodel is done, this dealer remains great for warranty and recall matters. Got the passenger air bag done in less than 45 minutes. Thank you.

Tried to purchase a new vehicle which turned out to be unavailable as I was ready to write the check. Unethical, irresponsible and unprofessional. Take your business elsewhere.

Ryan made sure I was taken care of. Very nice dealership and the best customer service.

The visit to the dealership was very pleasant and efficient

Recently purchased a used vehicle from here and was promised to get my windshield fix due to cracks all over that have already spidered. It has almost been a month and no word from BMW of Tucson or the glass repair company who apparently has all my information but never called to confirm any of the information or to update me on time table of glass. Called my representative everyday for the past 2 weeks and have not received a call back even though multiple messages have been left. Would not recommend this establishment, take a drive to Phoenix area if needed.

Always courteous and professional service since 2004

I had a very good experience purchasing a used X3 at this dealership. My sales associate Ayad made every effort to make sure I was comfortable and any questions or concerns were addressed. I would recommend for others to purchase a new or used car at this dealership following my experience.

My BMW 330i had a.recall for a faulty wire harness. I was able to schedule an appointment for the following day.

I had a very good experience purchasing a used X3 at this dealership. My sales associate Ayad made every effort to make sure I was comfortable and any questions or concerns were addressed. I would recommend for others to purchase a new or used car at this dealership following my experience.

We had a great experience with all aspects of our recent (today) purchase of 2017 BMW X5 hybrid. Anthony Powers was helpful and made the process very easy. Thank you for your attention to details and keeping us in the loop as we waited for the car to arrive. Highly recommend Anthony if you are looking for a new or used BMW.

Purchase of my BMW went very smoothly. I worked mostly with Anthony who was very professional. The finance part went quickly for once!

Everyone was very professional in assisting this purchase. Anthony was very helpful in pointing out all the pluses of buying an X3. I would definitely come here again to buy a car.

Took my BMW for an oil change. Very pleased with the thoroughness of the work, inspection and customer service.

Outstanding service! Highly recommend

Eve Miller and the staff were very professional and helpful during our buying experience. A car was transported from Las Vegas and was as described and explained to us which we subsequently purchased. We can't say enough about our treatment by Eve.

The whole team over at BMW made the purchase of my sed car a positive one. Laura is very knowledgeable, and resourceful. I really can't think of a negative. I'm enjoying my 2012 Honda Fit.

Excellent service from Lanie and the techs as usual. Really happy with BMW Tucson. Thanks.

Zane was new and went above and beyond to keep me informed with my repairs/service.

My service appointment was easy to schedule and the appointment was performed on time. Kayla was efficient and explained clearly what was done on the car. Thanks!

I arrived at the service shop on time and they took care of me immediately......... the waiting room is great, very comfortable yet spread out to minimize contact with other customers.......... is with able to read in peace and quiet...... and was informed midway through the service by the service rep of the status and projected finish time......... everything was done in the time allowed and all the work seems to be perfect......... I also enjoy the treat provided in the waiting room for my ride home......... thanks

I nothing at this time. It has always be a pleasure dealing with this dealership both for sales and service.

We had such an incredible experience with this dealership over the past couple of weeks. My oldest son upgraded his vehicle, and then my youngest purchased his first vehicle. Both of them purchased used vehicles, one of which had to be shipped from another location. Ayad Jafferi was our sales representative for both purchases. I have to say, Ayad made us feel like family from the moment we walked in. He was incredibly personable, attentive and made sure he took care of us every step of the way. This was by far the best car purchasing experience we've ever had. Paul Peranzi was the Manager and he also ensured we were being taken care of. We couldn't have asked for anything better and would absolutely recommend Ayad to anyone looking to have a hassle free and positive environment to purchase a vehicle. It really meant a lot to me as a father to see my children treated with such respect. I'd give this place an easy 10/10!!!

We had such an incredible experience with this dealership over the past couple of weeks. My oldest son upgraded his vehicle, and then my youngest purchased his first vehicle. Both of them purchased used vehicles, one of which had to be shipped from another location. Ayad Jafferi was our sales representative for both purchases. I have to say, Ayad made us feel like family from the moment we walked in. He was incredibly personable, attentive and made sure he took care of us every step of the way. This was by far the best car purchasing experience we've ever had. Paul Peranzi was the Manager and he also ensured we were being taken care of. We couldn't have asked for anything better and would absolutely recommend Ayad to anyone looking to have a hassle free and positive environment to purchase a vehicle. It really meant a lot to me as a father to see my children treated with such respect. I'd give this place an easy 10/10!!!

Katelyn was very attentive, understood my financial plan and tried to recommend valuable work. The work was comprehensive and on time. Katelyn deserves recognition for good work

Team of Juan Carlos and Laura Vasquez was great with their attentiveness. I appreciate Juan directing me to Laura to complete my purchase so I wouldn't have to wait.

We took our car to check our brake and Mr Zane Moore helped us and did a wonderful job until we pick up the car. after service he explained everything and made us comfortable to drive our car on the road . We purchased our car through him and now he helped us at service department. thank you Zane for your exellent job!

Your representative Eve Miller was very pleasant and knowledgeable and so was the Manager who closed out our paperwork. Our only dislike about our purchase was the extreme lengthy time it took to finalize our paperwork. We love our new car!

Drop off and pick up was quick and efficient. My service advisor is professional and great!

What a great experience! Working around construction and the Corona virus, BMW of Tucson still delivered a wonderful buying experience. Ernie Buck smoothed the path and handled every detail, so we quickly and easily got the perfect car in just a few hours.

My car overheated and I was able to get it in immediately. It was repaired and ready by the end of the next day.

Rodents had destroyed much of the insulation in the engine compartment and transmission tunnel. BMW Tucson did an excellent job in replacing it and completed this large task very efficiently.

BMW of Tucson consistently goes the extra mile for its customers! I have never done business with an organization that provides such superior service and goes the extra mile to ensure their customers are satisfied, and the work is done on time as promised.

KW, the service representative I worked with was a true professional every step of the way. They provided frequent updates and answered all of my questions. The mechanics were thorough and cut no corner.

Polite, fast, efficient, reliable.

Kayla, my service rep, was awesome! She was super easy to work with. She was able to supply me with a loaner and my car was ready when they said it would be. Kayla did an excellent job. Thank you!

Great service and were doing a good job protecting customers from Covid.

Customer Service rep is 5 stars. The management and workers were not wearing masks, took no effort to implement Covid-19 safefty measures. No masks, touching of faces and then hard surfaces, walking up to customers with no distancing. Very disappointing. Profits over safety. The work done is excellent, but mgt receives a single star.

Kayla Diaz as always did an excellent job helping me. AAA

I have owned many automobiles in my life. I have 3 currently. The best service, communication, and trust lies with BMW of Tucson, an AutoNation dealership. I live on the other side of the country. And I feel so confident I will be able to bring my car in when I need it and they will let me know when it?s time to come in. Thank you!

Great customer service as well as a beautiful facility. My experience at the dealership exceeded my expectations. Thank you BMW of Tucson !

Ryan made the scheduling easy, and was thorough in explaining the scope of the work. The vehicle was serviced in a timely manner.

Excellent job with break-in service and car sanitization. My service rep, Kayla went out of her way to help us practice physical distancing and to complete a "touch-less" transaction in the midst of pandemic. Comforting...

Kaitlyn was outstanding in every way possible. She was very professional and her communication were top notch. Her level to detail was much appreciated. Thank you, Patti and Steve Nagel

Great friendly service. Highly recommended for sales or service.

Kayla Diaz did an amazing job!!! Service was phenomenal. made me and my son feel at home

Thank you Kylie for keeping me informed on the progress of my car.

I recently purchased a BMW 750Li from another location. I have brought my car to BMW of Tucson a couple of times for various things. Each and every time I am treated exceptionally well. Ryan, in the service department, takes the time to understand what I need, keeps me informed of the progress and has always had my vehicle ready on or before the date given. Ryan has gone above and beyond on a couple of occasions. It is always noticed and greatly appreciated. BMW of Tucson is the pinnacle of quality, service, and professionalism.

Even with the CV19 situation, the service was pretty good as usual...

Lainie was great to work with and the work was done when she said it would be.

They are still remodeling, but the customer area is pretty nice for the hour or so I was there.

Lanie did a great job. She is an outstanding member of your team!

Brought my car in because the dash board indicated the tire pressure was low, especially the right rear tire. As I was figuring out how to make coffee, with help from a BMW staff, Lalania M approached to inform me that the right rear tire was damaged by a finishing nail. We discussed my options and I decided to purchase a tire. After further discussion we determined buying a matching tire for the rear would provide a better driving experience. Lalania performed in a professional manner guiding me through this repair. I was extremely satisfied with the service I received.

very friendly staff Kept me informed during the entire process including an estimate. Have always enjoyed working with everyone at the BMW dealership in Tucson. Thank you

Ryan, our service agent, was very knowledgeable, pleasant, and professional. He kept us informed about the progress of service on our car.

Eve Miller has been a great addition to bmw tucson. She’s personable and responsive and caters to the customers needs.

The dealership was incredibly helpful and courteous. They were professional and a delight to work with

They are very courteous and helpful and always asks if there is anything else you need.

Fixed quickly check engine light, which was under basic warranty.

I took my 128i in for service at 80,000 miles. There were many suggested services that were explained. I picked some of them. There was also a small oil leak. I had bought an expensive and comprehensive extended warranty when my factory warranty expired. At first the warranty company rejected coverage. However, my service writer, Beatrice, redid the claim with more supporting evidence and the claim was covered. I?m happily in my up to date car, which was nicely washed before I picked it up.

The staff very professional and friendly

Extremely pleased with the quick turnaround time and the courtesies displayed by Kayla Diaz and the staff.

The service and staff were excellent. They made the buying process easy by making a great offer and making the process quick and efficient.

Excellent service delivered in a very responsible way. Friendly and courteous.

Even though the dealership is undergoing renovations they still take care of all your needs.

I was very satisfied with the service I received at BMW of Tucson. Beatrice was very professional, personable, and helpful. My technician, Mark, was the same. He took time to explain my service and completed it in a timely manner.

Dropped in unannounced with new steam under hood. Radiator overflow line fixed, and had the car back in a couple of hours -- and they gave me a demo car. Nice.

My family have bought a number of vehicles from BMW Tucson. We receive a fair price and excellent service. Bryan, Paul, and Ernie made the transaction painless on our latest car. Thanks to your team for making it another positive experience.

My family has purchased a number of vehicles from BMW Tucson. Bryan, Paul, and Ernie got us a fair price and delivered excellent service. Thanks to your team we have a new car and another great experience.

Phenomenal customer service. Beatrice from the service team provided me with first class care and customer service. My vehicle was shipped from Germany and enroute all the rotors rusted over. Imagine not knowing that and coming in for only a routine ( free service). If the Beatrice had not been genuinely concerned about me as a customer my experience may have been different. Her recommendation to talk to my insurance company was a great on because I was reimbursed. The rental setup that BMW Tucson has with Enterprise was another plus. We were able to choose any car which was awesome. We love our 2018 X1 and will definitely visit BMW Tucson for our next vehicle. Ask for Beatrice when scheduling your services!!

Difficult problem that couldn?t be replicated but service department did a good job looking into the problem.

The facility is undergoing a significant remodel right now, hence only a 4 star rating for the facilities.

Lalania was very efficient and knowledgeable. Wait area and service area was under construction so used the showroom to wait in. This was part of the free service offered with the car. Went well, took about one and a half hours and they washed the car. Which was what Lalania had said it would take.

For initial visit at BMW Tucson, the Service Manager told me on the phone that my requested End-Warranty Inspection would be FREE. But once I brought the car in for this, I was informed that 'the vehicle check' cost was $104.88. I was also charged $135.97 for an oil change, $199.86 for microfilters and $104.88 for the 'Inspection'. Doubt I'll be back to them.

They took care of and I am grateful! Thanks to Gene my advisor and the manager of the Service Dept. A

Gabe was extremely cordial and friendly. He personally made sure that my car was a taken care of immediately as I waited. I would definitely recommend BMW Tucson.

Their service is great and everyone is friendly.

Had vehicle in for a system malfunction. It required some type of system upgrade or reset. Service advisor, Gene Herndon, advised me it wasn?t covered under warranty and charged me $555.05. I disagreed with the warranty call and phoned BMW myself. Armed with the denial code, I explained my case to the BMW Warranty representative and he informed me that it was covered. This info I then passed to Gene who became quite defensive and said he didn?t know how to refund my money. I told him it should just be refunded directly to my credit card. At any rate, I had a very productive session with Gabe Stearns, the Service Manager, who had not been briefed on the situation and once I briefed him, fixed the situation immediately with a refund to my card. Extremely good service by Gabe.

This is our 4th or 5th X5 and what can I say, every 2-3 years the improvements to the SAV have made upgrading a natural thing to do! With the 2020 I'd have to say I've got almost all of my 'creature comforts' satisfied :) On top of that, our salesman Brett was knowledgable, friendly, professional and a pleasure to work with!

This is my 3rd or 4th vehicle purchased from this dealership and this was the worst experience to date!! They ripped me off on my trade and some of their staff were very rude to my wife!! Not what I have come to expect from a high end dealership like BMW

Process was a little slower than normal as service section was housed in temporary trailers during construction work.

Excellent buying experience. Ivana, Brian, Zane and Ed are great. Would definitely recommend dealership. Very happy with new X3M.

I had a tire replaced under warranty. The service tech was very courteous and helpful.

Excellent service and nice people.

I took my leased 2018 X1 in for repairs on 2/29/2020. When I learned about a large repair bill, I thought it might be smarter to trade it in for a new X1. The lease was up in October, 2020. They had a great deal on a 2019 X1 that had been used as a loaner. They were extremely cooperative, and process was made very simple to trade. I feel I got a great deal, and all of the employees were great to work with. It was a happy ending to a shock of a potential large repair expense.

Excellent Service Advisor (Katlyn) she is always concerned for the customer to insure all is taken care of in a Professional and fast service time

I purchased a mirror tap radar detector power cable for my 2020 M2 and mistakenly tapped into the rain sensor in the mirror housing vs the mirror power connector. Long story short... The dash lights stopped dimming and the car apparently threw a bunch of codes. This was my doing and I fully expected to have to pay to remedy the situation. Thankfully, Tucson BMW took mercy on me. They re-flashed the car's computer, gave it a wash, and sent me on my way no charge! Thank you again for handling my bafoonery! Thank you Anthony and Kayla!

I purchased a mirror tap radar detector power cable for my 2020 M2 and mistakenly tapped it into the rain sensor in the mirror housing vs the mirror power connector. Long story short... The dash lights stopped dimming and the car apparently threw a bunch of codes. This was my doing and I fully expected to have to pay to remedy the situation. Thankfully, Tucson BMW took mercy on me. They re-flashed the car's computer, gave it a wash, and sent me on my way no charge! Thank you again for handling my bafoonery!

great service. love the courtesy BMW rental.

Only for the poor or older GObbies

Beatrice was wonderful. Wanted my flat Tire put in the Suv, service did not put tire in Suv. My wife had to go back to pick the tire up.

Gabe was the only person who understood the problem. I brought my car multiple times to fix one problem, and each time I ended up by paying lot of money. After I paid $2700 on a car worth $3000, they told me the car is not fixed and needs extra $5000 to be fixed. I was refunded $800 and my car is still not fixed!

Thank you for providing assurance that my X3 is road ready for a trip.

My sales rep, Ivana, diligently searched on-line for the M4 in the color/features I wanted. The car was delivered in a timely manner.

Very knowledgeable sales people and managers. They want to make a deal

Customer service was very professional

I always feel comfortable when I need to go to this dealership, service or whatever. Very pleasant advisors and employees. The tech's do an excellent job in caring for my vehicle. My advisor cares and is awesome to work with.

Gene was the best service advisor! My car was ready on time . I was very impressed with their service departmrnt!

Please with actually buying a new car and the service that followed .

Excellent service with Lainie . She is very personable and so professional. Very helpful .

My experience from beginning to end was wonderful. Lalania Mueller performed very well as my Service Advisor. I'm also very confident the staff that worked on my X3 performed very well. Overall I'm extremely satisfied with the service I received.

good attention by service writer gene herndon; great experience

Purchased a 2018 demo BMW 340i in December 2019, with the purchase came some minor flaws in the vehicle. One example is the minor scratches on the outside of vehicle. Feeling as though I?m being ignored about the needs of my vehicle not being met and feeling as though I have been chasing the salesman to get this done. Completely unsatisfied.

I brought my car in for service on a small recall issue. Beatrice my service advisor had me in and out so quick so I could carry on with my Saturday. Thank you!

great job, very good service person. took very good care of my needs with loan car. good place for my car

Juan Carlos was very friendly and kept things relaxed, I enjoyed the buying experience. When their remodeling is done the dealership will be great. Loved the fact they put car on a lift so I could inspect underneath it.

Had a run flat flat on my BMW 550. Contacted BMW Tucson and talked to Service Advisor Lalania Mueller who took care of everything. She arranged a loaner and looked after my car. The tire had to be ordered but even so, we were back on the road in 2 days. Lalania was extremely professional and cordial. It was a pleasure doing business with her. She is a great asset to BMW Tucson

One of the most pleasant experience in buying a car. Our customer advocate Eve was wonderful and pleasant to interact with, she knows her products and was there to make sure that the process of buying/financing of a car went smoothly. After the purchase she has kept in touch with us to answer any question we might have. I would recommend BMW of Tucson to my friends based upon our experience with the entire staff.

On of the most pleasant experience in buying a new car.

Very professional, corteus, and willing to help. Purchase process was smooth.

I was met at the service area warmly welcomed and was treated like I was the most important there. Noted it was my first visit to BMW of Tucson service. All were very pleasant and knowledgeable. Nice atmosphere even during their renovation time.

Facility is under construction, great customer care, no pressure to sell you things you don?t need.

Great buying experience, wonderful people! Staff is helpful and professional - Ivana is great to work with! No pressure sales process, and I'm thrilled with my new X5. I highly recommend BMW of Tucson.

Our BMW sales associate was courterous and was well informed on the vehicle we were interested in. Ernest Buck was very professional on all the dealings we had with him and went out of his way to find information on questions he did not have an answer to. Lena and I congratulate Ernest on his 30 plus years of service to BMW of Tucson! Ernest was a solid 10!

This was the 2nd used vehicle we have purchased from BMW Tucson. The first time we purchased an SL 550 and this time a BMW X6. We are delighted with both vehicles and couldn't be happier with the service and care we received from everyone at the dealership. From the sales staff to the sales manager and the finance team, we were treated with the utmost professionalism. We will be back.

My husband and I worked with Brandon to purchase our vehicle. The experience was very easy and fast. The customer service was excellent and it was the most pleasant car buying experience.

BMW Tucson service is all the time Extremely Satisfied for us. Especially , my service coordinator Ms. Muller she is amazing !!! I don't have any concerning cause why she handle perfect !! Thank you Ms. Muller again !

Always great service...this despite the construction

I visited the show room 3 - 4 times shopping and driving the car. Every time, they went above and beyond to make sure I had what I needed to make an informed decision. I checked a few other dealers with similar vehicles and returned here where the service and integrity were apparent and I’m sure it will continue now that I’ve bought from them.

I visited the show room 3 - 4 times shopping and driving the car. Every time, they went above and beyond to make sure I had what I needed to make an informed decision. I checked a few other dealers with similar vehicles and returned here where the service and integrity were apparent and I?m sure it will continue now that I?ve bought from them.

Great experience service advisor was very knowledgeable and professional I will bring my car back for more service

This was the 2nd used vehicle we have purchased from BMW Tucson. The team was there for us from start to finish. They were quick to answer our questions and ensure we were comfortable with our purchase.

Experienced and informative service advisor. He was very polite and well spoken.

I finally got the car of my dreams thanks to my wonderful husband and BMW of Tucson! We worked with John a few months ago and just couldn?t agree on a price, so we took some time off, let some time pass, and went back right after New Year?s Day. John and the team at BMW of Tucson did everything in their power to get me into my car, including offering to buy us lunch! It was a long day, but so worth it! I absolutely LOVE my 2019 BMW X3 M40i!!!

M Bucke very knowledgeable, very helpful and went above and beyond during whole process. Except for one glitch unrelated to M Bucke there was none of usual pressure for add ons. Trade in priced fairly and new car also priced well. Sales manager also unusually easy to work with.

My car was in for unscheduled service due to a blown tire and rim. Kayla, my service adviser, went above and beyond my expectations attending to my needs. My car was repaired and returned to me expeditiously. While picking up my car, I stopped by the finance office and purchased the BMW Ultimate Care 1 Maintenance Agreement. I could not have been treated better by all parties I had contact with during my visits.

Great experience, manager was attentive and very willing to help with the entire process. Sales person was also very nice and willing to help. Overall very satisfied with the entire process.

I have always gone to BMW Tucson when looking to upgrade and get a new car because it's truly like no other place. They make the process very easy and are always very helpful! Working with you on your budget and what you want exactly. There is never any pressure and it doesn't feel commercial like other dealerships. I actually have become friends with many of the employees over the years and it's like walking into a friend's house they all remember you and your name and are helpful even if you don't let them know you're coming! I worked with Eve Miller this time she was wonderful and I WAS HER FIRST SALE EVER! If you are looking to buy go visit my friends over at BMW Tucson! P.S I even was offered a lower rate when it was time for checkout!

Excellent customer service. Very knowledgeable and helpful. Very easy process and hassle free. Would highly reccommend to anyone. 5th bmw we have leased or purchased

I have always gone to BMW Tucson when looking to upgrade and get a new car because it's truly like no other place. They make the process very easy and are always very helpful! Working with you on your budget and what you want exactly. There is never any pressure and it doesn't feel commercial like other dealerships. I actually have become friends with many of the employees over the years and it's like walking into a friend's house they all remember you and your name and are helpful even if you don't let them know you're coming! I worked with Eve Miller this time she was wonderful and I WAS HER FIRST SALE EVER! If you are looking to buy go visit my friends over at BMW Tucson!

Our service writer was excellent. Very professional and customer friendly. When we picked up the car ALL our personal setting were deleted. I understand that a major software update was installed. But if you software isn't smart enough to reinstall the owners settings then YOUR mechanics must take the time and write them down and manually put ALL the setting back just as they were. After all this is a BMW not a KIA. This is our 7th and last BMW.

I purchased a 2016 X1 from BMW Tucson and the processes was so smooth. Juan Carlos helped me from start to finish and he answered all my questions and got me where I wanted to be. I would go back and recommends friends to purchase from here!

I was helped by Juan Carlos and Bryan. Both were very helpful, knowledgeable and friendly. The process was seamless and they were able to get me in the vehicle I wanted.

Ayad did a great job with us! He allowed us to explore the different models and was always willing to accommodate our request. Ayad's patience was key, as we ultimately acquired the car we really wanted. Thanks Ayad!

Mason Jacobs my service manager was awesome and very customer focused.

I got great service from this dealership. I wasn?t sure if I wanted to buy a used or new car and the patient sales man walked me through the pros and cons of each. There was absolutely no pressure just patient explanation. The service department is terrific (especially Gene Herndon) since they are having to work in cramped quarters that are not very convenient to the mechanics. And they?re making it look easy. I would definitely recommend this BMW dealership.

Excellent service. Would return. Timely, good communication

Our friends say we are a picky couple and when the time came to retire our 2015 SUV, we decided to give BMW a try. We have owned several Bimmers in the past, so we knew the product was top-notch, but we didn't realize how amazing the Customer Service at BMW of Tucson was going to be! Our Sales Person, Patrick McCoy, was terrific throughout the purchase process. And guess what, Patrick is just as picky as we are. He found us the perfect X3 with the options we craved at a great price and we are now back in the BMW Family. Thank you Patrick and the rest of the Team, Gordon, Paul and Zane! You made it happen.

Had a great experience working with Ivana and Bryan purchasing a new BMW. Everyone at the dealership worked hard to make the deal happen. Definitely recommend Ivana if you are looking to purchase a BMW

Have a great experience working with Ivana and Bryan to purchase a new BMW. Ivana is very professional and a pleasure to work with

Worked with Ivana and Bryan to purchase a new BMW. Ivana did a great job working with us to get us the vehicle we wanted. They had to go to another AutoNation store to get the color and equipment we wanted. Ivana is very professional and try to make sure you get what you want.

Thank you Brandon Villalta and the team at BMW for finding me a perfect car!

Love it at BMW Automall. Great selection and salesmen.

Patrick McCoy did a fantastic job of making the purchase experience easy and painless. He was totally accommodating to all my needs. I switched from Mercedes and have no regrets.

This is my 2nd car from BMW Tucson. Both cars suit my needs perfectly and I plan to return again in a few years. The sales process was smooth and easy. My sales agent Brett is very fun to work with!

Paul Peranzi (Sales Mgr.) and Patrick McCoy (BMW sales rep) were simply outstanding. It't the 3rd BMW I've bought from BMW Tucson in two years, and the experience could not be better. Patrick was a true professional, knowledgeable and very accommodating. The sales process was smooth and completed in a friendly, cordial atmosphere. Follow-through on completion of the sale was perfect. Time spent was minimal as I was dealing with pros.

Great experience. Ivana was great to deal with.

Great service at BMW of Tucson! Anthony led me through the purchase process and provided me with 1st class service throughout. He continued to be there when questions arose about some of the features with the car. He’s very knowledgeable and quick to respond with answers. I can’t recommend him or the team at BMW of Tucson enough! Thanks again! - Proud new M2 owner!

Great service at BMW of Tucson! Anthony led me through the purchase process and provided me with 1st class service throughout. He continued to be there when questions arose about some of the features with the car. He’s very knowledgeable and quick to respond with answers. I can’t recommend him or the team at BMW of Tucson enough! Thanks again! - Proud new M2 owner!

I had a $500 rebate with my insurance company USAA. I told the salesman prior to coming in. On the day I purchased my BMW the salesman was attempting to get the voucher when he was hung up on. Unbeknownst me, he gave up entirety. Four days later, I brought in the printout with 2 places they needed to fill out. They completely disregard my request, I didn't find this out until 20 days later. When asked they blew me off and told me "it was too late to take advantage of the offer" . Martin is the manager that helped me. He has left me regretting the entire deal. He treated me like it is his decision whether I get the rebate offered specifically to me by my insurance. Do not buy a car from these people. They will say anything like "we only want to do right by you". Once the deal is done, you are done. This is my 3rd BMW I have purchased. Never have I experienced such unprofessional, low standard, at a BMW dealership. Having all the texts messages, that prove this is exactly what happened. Martin is definitely not professional and doesn't live up to his slogan. Worst experience ever.

My wife and I purchased a 2019 BMW X5 it had very low miles on it when we bought it. So It was sold as a pre owned vehicle. We absolutely love this car! Drives and handles excellent. Love all of the comfort features it has to offer. Has a ton of active safety features as well. Complete pleasure to drive. Its my wife's car but I get excited every time we go somewhere because I know I get a chance to get behind the wheel!!

Service advisor, Katelyn Withrow did an outstanding job checking me in and having my service issues addressed in a timely manner.