Ryan, my service rep, was excellent and very accommodating. He stepped up when a parts issue arose and looked after my needs. Thanks Ryan

One of the best experience in buying a car.

Great service thank you!

My advisor Katelyn is awesome and very knowledgeable. She is very helpful and really cares about her customer.

You will not find a better buying experience anywhere in Arizona, in fact you may not find a better buying experience anywhere in the United States. My first purchase at BMW of Tucson was in 2012. I have since purchased two more vehicles so a total of three. Every single experience was fantastic with professional, knowledgeable and kind sales staff. The management team are top-notch, no games, no back and forth, like I’ve experienced at multiple other dealerships over the years. you will also not find a better service department anywhere, my service advisor is amazing and knowledgeable as well. I have referred so many people to service or purchase at BMW. Long story short I love BMW of Tucson! Looking for a brand new BMW preowned or any other make or model car I would definitely shop here first.

The only negative thing that I have to say is that we had to wait a fairly long time to purchase a car. Everything else went smoothly.

OUTSTANDING CUSTOMER SER VICE THANK YOU- DAVID BECKIES

We had a great experience with Juan Carlos. He is extremely professional and knowledgeable about BMW cars. So nice he drove the car first during our test drive to explain/demonstrate a few of the features. It was a very pleasant experience and we are very excited to have our new BMW.

We purchased a 2021 BMW X1 on Sept. 17, 2020. In our enthusiasm to buy the car we did not read the fine print in the agreement. Their finance manager sold us a $2,149 protection for tire & wheel cosmetic repair. Our recall is he said a pothole can seriously damage the cars delicate wheels and rims. Next he sold us a $300 dent protection policy because the body is delicate and dents easily. Finally a $400 appearance protection policy was added. He did not mention that charge or the reason we needed it. So does the paint fad in the sun? They have agreed to reduce our purchase price by $2,149 + $300. The jury is out on the $400 fee.

I recently brought my car in because the “low coolant” light came on. I was referred to Lalania Mueller upon my arrival. While sitting at her desk, we both noticed fluid dripping from the bottom of my car. Lalania immediately took action to have my car looked at that day and made arrangements for me to get a loaner since the service department was quite busy that day. My car was kept overnight and was found to have a cracked coolant reservoir. It was fixed and Lalania even found a coupon for me. Her attention and efficiency made the entire transaction very easy. Working with her was very enjoyable, and I very much appreciated her attention to my problem. BMW has a remarkable employee in her.

Anthony was very professional and knowledgeable,both attentive and patient in answering all our questions and concerns. This is our 6th BMW and I know it won't be our last. This particular dealership has exceptional customer service

Great service! Katelyn always works with me to get the job done and has a loaner waiting for me when I arrive. Thank you Katelyn.

I absolutely love BMW of Tucson. I usually live in LA but have been in Tucson working on my undergrad. I would rather go to BMW of Tucson than any of the BMW service places out in Los Angeles, and I do! My engine light was on all summer and I took it to BMW of Santa Monica THREE TIMES where it stayed in their possession for weeks on end and the problem would be fixed for a day and then the light would come back on. I got to Tucson at the end of summer, took the car in to BMW of tucson, and they fixed the problem in 3 days when BMW of Santa Monica couldn’t fix it in 2 months. I go to BMW of Tucson anytime I have an issue and Ryan is always ready and able to assist. Everyone there is extremely helpful and want to get you out of there as quickly and efficiently as possible.

Had Katelyn Withrow as a service advisor and her professionalism and attention could not have been better. I'll continue to ask for her.

The staff at BMW of Tucson went the extra mile to ensure my purchase met our expectations. This is the fourth BMW I have purchased and plan to be a return customer.

Great service and very friendly.

I had an issue with my 7 series. Ryan in service got us in quickly, followed up during the repair, and took the time to assign a loaner vehicle. Great customer care. I used to drive to Scottsdale for service, but will be using BMW Tucson for the future.

I just want to thank Anthony and the team for a tremendous experience. I inquired about a particular vehicle on Sunday night. Anthony called me the very next morning and we set up an appointment. Anthony took me for a test drive and I was leaving the bay within 2 hours. The General Manager was superb and made sure that I received all applicable promotions. Thank you BMW of Tucson for a great experience. I will be referring as many people as possible!

Amazing customer service. BMW of Tucson is awesome at what they do. My service representative, Beatrice, kept in contact with me to let me know how my vehicle was coming along. Recommended extra maintenance, without being pushy. Her and the entire staff were very attentive to every customer there, asking if we needed help with anything, offered to make coffee, bring water, or if we’d like to change the channel. When my vehicle wase, Beatrice took time and went over the maintenance that was done on my car, and was genuinely attentive. Superior customer service!!!

The team at BMW of Tucson was very responsive to all my inquiries, and they answered all my questions. Great outreach and communications, without being overbearing. Buying a new car is always stressful, but these guys smoothed out the process.

Excellent customer service. Lalania, my service advisor, worked with my warranty company to get to cover an part I wasn't expecting to be covered.

I can’t say enough good things about the customer service at BMW Tucson. Lainie takes great care of my car. She is always professional and upfront with answers to all my questions.

Every person I dealt with was helpful, courteous and very efficient. My advisor, Jayme, was especially helpful and knowledgable!

I had a low tire ; able to set up repair time next day!

This is my third BMW purchased from this dealership and my experience is always great. Managers and Salesman create a relaxing and friendly atmosphere making the buying process easy.

The service rep delivered my vehicle on the time promised.

Good experience. Manager was helpful in approving a discount. However, service advisor could have been more friendly and helpful.

Service advisor was helpful and kind. Lounge was comfortable, well stocked; wait was not too long. Inspection was informative.

Usual professional servicing. It would be nice if loaners were more available as they once were during servicing.

Great service very pleasant to deal with

Kayla was great, she worked very hard. My warranty however refused to cover the problem. Not sure why I bought a warranty if it is not going to cover an electrical problem with the headlights.

Excellent service experience at Tucson BMW. Have had service here for 15 years. Staff are great Technicians knowledgeable. Communication always prompt and accurate

E39 2002 BMW 530i. Jayme presented upfront costs for diagnostic services and wrote down my concerns. Upon completion of the inspection, technician indicated he definitely found long time source of suspension noise that other BMW shops only speculated what the issue was. Scheduled for repair next week to hopefully resolve. I appreciated the professionalism, friendliness, the waiting lobby and of course, the clean car upon leaving.

Where do I even start? This review is for BMW Tucson, but I actually bought my vehicle in Phoenix at AutoNation off I-17 & Bell so it's a mix of both. My Salesman was Julian Ortega, he is one of the best out there! Our first experience with Julian was when we went to go car shopping, we went to AutoNation, and told him about what I was looking for and all that jazz and he's a NO BS man. Set the facts straight and helped my decision even further. Couple weeks go by, I'm still browsing some other places, but something about AutoNation struck me, and I really appreciated the customer service from Julian and all the staff! They kept us up to date on the vehicle, the process, the payment, the whole 9 yards! My vehicle was down in Tucson, which meant one of two things. We either went down there to get it or Julian could go get it. The amazing man that he is, he went down to go get it and bring it back looking shiny, despite hitting a dust storm to and fro. I needed a co-signer, which was my dad, who lives in Prescott at the moment. Once again, Julian comes in clutch! He DRIVES up to Prescott, the very next day, to get my Dad's signatures for everything and comes back down with everything ready to go. This was all done within the two days we got for the weekend. Had he not gone the extra miles, we would probably still be waiting for this car. When it came to the paperwork, we had spoken to Svitlana Clemmer. She was a great hand in everything, explained any and all changes to documents as well as keeping a personal connection and not just worrying about business. She kept in contact to update on paperwork which helped settle the nerves. We also spoke with Mike Warriner. When Julian was not present, he was our guy. He had a full understanding of our case, knew what was going on, and helped keep us up to date as well. Overall, the customer service that AutoNation gives is family-like. I enjoyed my time with them, never did I ever feel uncomfortable with anything and they did everything with a purpose! Efficient and proficient. Excellent, superb dealership at AutoNation Phoenix. Thank you!!

Had an excellent experience buying my car here for the third time. Anthony Powers is a great salesman! Ask for him! I will do business here again.

I found the staff @BMW of Tucson to be very accomodating and am extremely satisfied with the level of service they provided on such short notice!

Dealership very nice and accommodating. This is the second car I have bought from them. Dealership is also immaculate! Juan is my salesman and a pleasure to work with.

Excellent as usual. Katlyn, our Service Advisor is really Great and makes clear communication a priority.

No problem getting an appointment. Katelyn was very professional, work was performed quickly and delivery process was flawless. I don't think we could expect more from a car dealership.

Ryan Lange is the best service advisor I have worked with on any make or mode vehicle. Straight to the point gave me discounts without even telling me and I was in and out for 2 separate issues...couldn’t be happier. I highly recommend this dealer for regular maintenance

Very professional and friendly. Quick service. Super clean facility. Awesome waiting area! Comfortable couches, free Starbucks coffee, water and ice cream.

This is my 2nd buying experience with BMW of Tucson. Juan Carlos is a super person and salesman. The sales manager treated me well and very fairly when Covid 19 delayed manufacture and delivery of my car by 6 months. I had some difficulty setting up my in car garage door opener, and Juan Carlos drove to my home 20 mileages away to help me set up the built in opener. This is the kind of service every dealership should have.

Beatrice Suprenant , Asst. Service Mgr provided outstanding service insuring I had a loaner car for the day, taking care of recall and upcoming service and even providing 'genius' assistance.

Above reproach. I've purchased several automobiles over my life's span and I must say purchasing a vehicle at BMW of Tucson is TOP notch. My salesman Paul was fantastic. Much continued success.

I am a first time BMW owner and will probably never leave the BMW family now that I am here. BMW dealerships are a different world compared to other, more mainstream brands. The treatment I get at BMW when having my car serviced is outstanding. I purchased a service plan with my deal so as not to have sticker shock, and maybe remorse, each time I have the car serviced. Instead, I drive in, meet with my advisor, and an hour or so later, car is washed and serviced. I sign the paperwork and am on my way. Like with anything in life, you get what you pay for, the quality of the car is fantastic and the service I get is outstanding. BMW is a want, not a need but if you have the means, I would highly recommend looking at their line-up.

My husband and I had the best BMW purchase ever! Paul and his team were amazingly helpful and they worked hard to give us what we needed for this purchase!!! We loved the service !!!! 👍👍👍👍👍

I went to BMW service after realizing my tire was flat. Although I had no appointment and it was late afternoon at the end of a workday, Katelyn came outside, greeted me by name (that was a pleasant shock right there!), and quickly arranged for a loaner car after ordering a new tire. All of this was done in a friendly manner—Katelyn has always provided outstanding customer service.

Nice polite people, good customer service, but the car was not washed before delivery.

Two weeks ago we purchased our third BMW. The experience could not have been more pleasant. Anthony, our salesperson, was the consummate professional. He listened to what we wanted, exerted no pressure and delivered our brand new X3 later that afternoon. He also set up an appointment to answer any questions we might have the following week. Buying a car does not have to be stressful.

I recently bought a used vehicle from this dealership. Anthony Powers (sales) was awesome! He was really patient with all of my questions and worked with me to get the vehicle I really wanted. Paul P. was great as well. I'd recommend this dealership over others I have been to recently.

Fair price for a 2021 vehicle. Anthony Powers was an excellent sales person; he was very patient and was easy to work with. Other dealerships did not have the level of customer service that BMW of Tucson had.

I had a nice experience. My salesman was fast and friendly and made the sale without pressure. I would recommend.

Excellent service. Friendly Professional and timely. Thanks

I had to get a tire replace through my insurance and Kaitlin Withrow was over the top in her service! another amazing experience with BMW of Tucson!

Very thorough when doing a diagnostic on my car. Lalania did a great job of reviewing the diagnosis with me to help to make a decision on how to proceed. Very professional and friendly when dealing with me about my car.

Customer service is out of this Beautiful World, great waiting area and amenities probably only thing may also say is to take out paper liners, plastic seat covers n ensure all codes r cleared if needed

Thank you Beatrice for your honesty and kindness in dealing with such a horrible Warrenty company such as mine. Next time around your job will be easier and I will have acquired a better warrrnty company.

Fantastic car buying experience! I’d been debating a car purchase and just stumbled on a used BMW that I loved while browsing an app. Less than five minutes after I hit the send button for “contact dealership” I received a phone call. I live a little over an hour away and wouldn’t have been able to visit for a test drive until the weekend so they had someone bring the car to me to look at after work that same day. I absolutely loved it and picked it up the next evening. BMW of Tucson made the whole process easy and enjoyable. Their one-price policy for vehicles and trades is clear and straightforward. They put their best price out there to start with, no games and no stress!

Very nice visit. My BMW service was still covered by my warranty, which I didn't know until the friendly and competent associate told me. It was ready 10 minutes earlier than I had been told to expect, and I enjoyed my wait in the beautiful showroom. They didn't have any i3's on display, which surprised me, as it's the best car I've ever owned.

Kayla is my service specialist for past 3+ years. She's the BEST ever, thorough, very professional, kind. Bought my X3 in for possible exhaust issue. Kayla made sure veh got in right away and reserved a loaner veh for me. I'm especially grateful as I needed transport that day too. Nothing wrong w/exhaust, BUT good thing they checked veh over and bushings leaking & cracked, 1 tire worn way down, other things that needed tending and a complimentary car wash too! She really went out of her way on the camera issue we couldn't figure out that day and solved it quickly next day! Thank you Kayla @ BMW Tucson! I'm lucky to have her help and so is BMW!

Awesome representatives - very supportive, very eager to work with customer and to meet their needs.

This is our second time leasing a car from BMW of Tucson and our good friend Juan Carlos took excellent care of us as usual, he is always very attentive and helpful. If you stop by make sure to go see him.

Ivana is the best sales person I know , she was great very nice very attentive , Manager was great too , thank you so much ..

I have always found the employees of BMW of Tucson to be helpful and friendly and their work first rate. If you have a BMW still under warranty, you would definitely want them to do the work.

good service to get my new airbag

I bought a used 2013 chevy equinox from BMW of Tucson about 7 months ago. Everything was great the first 3 weeks. Not even a month later, it started messing up. This car has been in the shop going on its 5th time come this monday, and the warranty company that cost us an additional $2,400 suprisingly doesn't cover ANY of the work that needs to be done. So we are constantly coming out of pocket for a car we still owe 8,000 dollars on. I will NEVER do business with them again. I wish they would just take this car off of my hands.

On a cross country trip and 5 hours from Tucson on a Friday afternoon my tire alert comes on. We called the dealership and they said they would be happy to check if we could get in before 6. We arrived at 5:30 with low expectations. They were amazing. Changed my tire AND gave me an oil change. They stayed after closing to help and we were out by 6:30. I would give 10 stars if possible!

Although I was looking for a ?practical? car, I talked myself into this little convertible because the sales person was not pushy. She gave me the time and space. She answered my questions without expecting me to rush into a decision.

ok. It's a lease guys! Do not get so worked up. You are required to fix it.

Ryan took great care of my vehicle. Good service and great guy. Thank you BMW Tucson!

Service was performed quickly as promised and included safety inspection and wash

Friendly employees, had a car in stock at an acceptable price.

I'm very happy to say that the service I received from Lanie at BMW of Tucson was nothing short of perfect. She has managed to make my car a safer, reliable, and cleaner car everytime I visit the shop. Her suggestions are on point, she has kept me from calling a wrecker to take my car in for emergency service. Her crew of mechanics and service personnel are stellar frist class people. Have not had any problems with the team at BMW of Tucson thank you so much for all your hard work and integrity. As my car calls and as Lanie suggest I will put my trust in their hands.

Service provided in time as stated!

Very clean facility and friendly and knowledgeable staff.

We found everyone at the dealership to be very helpful and kind. Most importantly, they listened to what we were looking for and came up with a car that fit our needs. We were very satisfied.

Very professional!

Katelyn Withrow was the representative that helped me. She was amazing!!!! Had answers to all my questions. Even found a clip that was broken in my trunk ordered it for me and it arrived within 24 hours. Communication throughout my vehicles maintenance was above and beyond my expectations.

My experience purchasing a car from BMW Tucson was very pleasant. It was fast and easy. I bought from out of state and had a bit of trouble with the signing process and the delivery but that was out of BMW Tucson's hands. My salesman was very quick to answer any questions I had and keep the process moving.

This was our first visit to BMW of Tucson with my 2006 330ci. My husband usually does the maintenance on it. The car needed an oil change. While we were there BMW of Tucson checked for recalls and found one on the air bags, which they included in the service. They also did a full inspection of the car and found that the belt needed to be replaced. They called us and we went ahead with the replacement. All the work was done in a very timely manner and we were notified of issues along the way. The communication was very good. I will definitely bring the car back for future service.

Katlyn was very helpful and kept us informed throughout the service day.

The dealership and service was amazing, exactly what you would expect from BMW! Beatrice was wonderful to deal with and very professional....

I brought my 3 series in for some issues after buying it from a different dealership out of state. It is still under warranty. Making the appointment was easy and the service was performed without any issues and finished within hours. I was impressed by the level of customer service and the overall appearance and cleanliness of the dealership and its commitment to the safety of its customers during this pandemic.

All aspects of the buying process were easy & relaxed. Our sales representative was Anthony & he was extremely easy to work with. We highly recommend this dealership.

We just purchased our 4th bmw from bmw of Tucson (autonation). Ernie the salesman was great as well as Paul the sales manager. The car was a new 2020 white bmw 740i. The gm , Gordon) is a really really nice down to earth manager.

Beatrice in the Service Department was a consummate customer care professional. She was extremely helpful providing service estimates for my BMW and keeping me updated on the status of the repairs during my visit on 10/14/2020. She also spent time speaking with the Finance manager in order to provide me with extended service pricing options. I truly appreciated this since I had left a voice message with the Finance Manager back in March 2020 to provide me with extended service price quote options prior to the end of my original Service Agreement expired but was never called back.

Fast and efficient. Excellent service advisor (Katelyn) and shuttle transport.

Beatrice exceeded our expectations in helping me through the inconvenience of a breakdown, being towed and leaving the car for diagnosis and service. Even though I had left my drivers license in the tow truck she calmly offered a solution for that and every other issue that I had. I left the dealership feeling like I made the right decision in choosing BMW of Tucson with whom to entrust my car. Beatrice was very forthright about costs and advice. I felt she acted as my advisor in a fiduciary standard. I would not hesitate to refer her to anyone who either needed servicing on their BMW or was looking to buy a car.

Watch out for charges labeled under miscellaneous. Got charged $47 for fees that were not parts nor labor but were for what i was told include shop rags and cleaners. Also, got charged $2.99 for windshield cleaner on top of the miscellaneous. So, i guess Windex doesn't fall into miscellaneous. Lesson learned.... make sure read fine print on the estimate b4 trusting Service Advisor (works on commission)

Courteous and professional service every step of the way!

I brought my vehicle to BMW of Tucson for a service issue related to damage that occured and I could not be happier with the results. My Service Advisor Katelyn was perfection, professional, efficient and thorough from start to finish. The repairs made by the service technician (I'm sorry, I don't know his name) were greatly appreciated, I think he truly went above and beyond. As a result of this experience, I will be returning next month for oil change, air filter and plugs, and if service in November meets or exceeds what I experienced yesterday, BMW of Tucson has me for life. Thank you for the excellent care you gave me.

Had car in for routine maintenance. Kayla took extra effort to see that everything was covered under warranty. Still had time to have my car washed. I appreciate the great service.

Took our 440i in. All COVID protocol was followed. Changed the oil, did updates and tried finding an intermittent sound! The loaner was clean and ready to go. Thanks!

From sales to service the group at BMW of Tucson is tops. Patience and caring, they take care of your needs. Great service.

They provided a beautiful loaner car and were helpful explaining the problem with my battery on my electric car

My car needed major repairs after hitting a big pothole. The staff were helpful in explaining the damage and showing me the pieces that needed to be replaced. My customer rep, Beatrice, kept me informed during the whole process.

Excellent customer service, communicated very well, Mechanic was very thorough, Waiting area was comfortable and functional.

We recently had our 2020 BMW X7 in for its first scheduled service. The whole experience from making the appointment to getting the call once the service was complete was seamless. I was very happy with the service and communications. I'd also like to give a shoutout to Ryan who worked with me throughout the process. Great service and very friendly staff. Thanks BMW of Tucson.

Excellent service, no pressure, professional every step of the way. No hard selling, no pushing. Great sales staff, great sales manager, great support staff. Highly recommend you buy your next car there!

Easy to schedule, quick turnaround, top notch experience with friendly staff.

Excellent service...prompt, courteous and ready on time and done correctly.

Very great service and wonderful team BMW . I am very satisfied with my salesman Antony Powers . He’s very helpful .

Service was phenomenal. Kaitlyn was knowledgeable, professional and friendly. I'll continue to drive the hour for exceptional service! Thank you.

I took my car to BMW for an extended warranty repair and new tires. My service writer, Kayla Diaz, was punctual and thorough in explaining everything and providing me with a loaner. I’ve been going there for 8 years of service. Very happy with their dedication to making my car right and me happy.

I just wanna thank you Lalania for Excellent Customer service for my 2014 bmw 328i. She is really nice person and very helpful. I would Strongly recommend lalania for service advice. Thanks

Dishonest dealer. My daughter in college dropped the car for a routine maintenance, oil change etc. The service team did not fully disclose what maintenance they would perform and how much it would cost, and asked her to sign. She was told it would only take hour and a half. After more than 3 hours of wait, she was presented with more than $700 bill. They just added non essential services like air filter change and wheel alignment. I complained to the advisor, and he offered 10% discount. I am still very unhappy about them taking advantage of the novice driver.

great experience, Andy is awesome. Nice, smooth interaction.

horrible customer service, gen manager is very rude, service department causes more damage to your car than good, and no communication between the customer or there co workers!

My last service at BMW Tucson was excellent. Kayla, my service advisor met with me timely, was very professional and very friendly. Overall a very good experience. They also notified me when the car was ready.

Service department is a joke. Went in for service and they did more damage than they could fix. Communication sucks.

Thank you Kayla fir your help with my service. The visit was very nice.

Courteous, quality service.

I chose to wait outside in our Covid environment! Even supplied me with a chair. Very efficient and safe checking and checkout.

This is a good place to buy a vehicle. Worked with Brett Sabori and he was easy to communicate with and wasn’t pushy or full of false information like many other salesman that I had dealing with at other places around Tucson Even Phoenix looking for a car. If your looking for a vehicle I would recommend this place and if you can you should probably ask for Brett. Thanks again to him and management for taking the time to deal with my concerns.

My service advisor, Lalania Mueller, was excellent. She explained every service and was especially helpful with an Emissions Testing problem.

Legendary service. From the test drive to finance, to driving the car off the lot, the experience was easy and stress free. Very smooth operation they have going on here. Cheers to everyone who works there!!

Best work done in a minute love the details

Excellent service. Got in the same day and had the issue resolved that day.

This was a first class experience from internet search through purchase and delivery. Even when they didn’t know I would buy, as I was open about the other competing models I was considering, they went out of their way to demonstrate the car, allow me to drive it and test out the features, and avoided putting down the other cars and manufacturers I had shared that I was considering. They let the car and the buying experience do all the talking. This is my 3rd BMW and my second experience with this dealership. They truly strive for excellence and in my case, they hit the mark.

Not happy no loaners for short service . Waiting area pleasant and service concierge was very helpful Overall good experience

Initially the service started out great. Special thanks to Paul Peranzi for his help getting me finance and too Paul Lunde who always took the time to tell me what was Really happening on a daily basis for the almost 3 weeks that it took to finally finish the deal. I live in San Antonio and was intending to fly out and drive the 13 hours back but the kidney issue stopped that in its tracks so i asked if i could remote sign and send the down payment via wire howeer they wanted but it sseemed to put them out to have t o do this! First my DL expired on the 20th of August but you have to wait s long to get an appointment at DPS that the governor made all licenses including mine good until this situation is over at least end of the year and i had the loetter explainng but couldn't find it, DPS never answered or resonded to voicemailso i suggested my militay id which they said woud be fine so after about 50 different pictures finally got one that was good enough for them. Then iwas told that Fedex was missed since it was 4:30 which is bs because i have used Fedex mu entire career, but it would go out Monday everything was done and good to go. Monday I waaaaas all day arranging transport for my vehicle for Tuesday or Wednesday which i got . AT 9 pm that evening Martin Fiello sent me an email saying Maverick declined my military id i neeed DL proof. Next day i called Maverick and they had no order from BMW Tucson and asked if i had a passport. Of course i do and that worked perfectly. Sent he pics on Tuesday but didn't actually finally get to sign with a notary until Fri September 4 at11:30 am. Notary called Tucson tol them she had down payment and all documents sgned and notarized and it was being sent Fedex overnight. i called to inquire what would be th best time to have transport pick itup i was told that they had to have the actual signed papers that they hired a notary to witnes. What was the damn point of all the notary and sending everything back and forth when they were already signed by esign once and she had the check in her custody which meant your custody since she was their proxy yet i couldn't load my car and have it sent till they go the docs. Redundant, redundant, redundant, overkill whatever you want to call it. I had told Martin that the tax amount was wrong on the initial sales document that Texas was 6.25% and i get special registration pricing due to my disable veteran status. He assured me it would be fixed and taken care of. i get an email yesterday or the day before saying some nonsense that it had to go to Arizona first then TX would reciprocate whatever that means but if they title that vehicle in AZ and then send it to TX, i will be on the hook for $748 sales tax here. i called TX DMV and they told me that as long as I didn't drive it out of AZ without registration it needs to be titled and registered in TX. What's the point of double title and registration except more money it costs me and with COVID slowing things to a crawl, I won't ever get my Texas tags till December. I don't understand and there is no legal federal or AZ law that says it has to be titled there. Several times i held my temper at Martin until finally i sent himtwo posts from the AZ vehicle section where 1 person ought a $15 permit to drive it out of AZ to tag it somewhere else and another similar to the same effect and he just blew me off. I guess its nothis problem to deal with since its sold and he lied so many time and he did it again with regard to the title and registration. Why does he have to make things so difficult for someone who paid 25% interest just t get the car and specifically from your dealership. He can eiher sendthe tax and registration money to TX DMV or even easier is to send it to me and i can have it titled and registered with the minimal amount of time and money and aggravation. I know that i don't want anything else to do with Martin Fiello because I was special operations in the military and if i don't trust you, i got nothing for u.Overall an excellent car, a good manager helped me get approval and another guy Paul Lunde wa straight with me and helped me every time i called. Bottom line, if i were still a medical device or pharma manager Martin Fiello would be long gone.

Katelyn in the service department did a fantastic job. She was friendly, efficient, and professional. Katelyn is a great representative for BMW.

I called to request an appointment to service my car because it failed to star, I was able to bring my car next day and I received an Excellent Services

Outstanding service rep, giving nothing but personal attention. Kayla is the best

First maintenance on BMW . Service advisor was pro customer and her ability to make time to hear your concerns were valuable . She also provided reminders of upcoming sale events For car accessories and would assist with the sale . Very pleased with the advisor as my former advisor has moved on to another dealership and she made everything run smoothly.

You are lucky to have Lanie as a Service Representative. She has NEVER let me down, always has an answer or a resolution and makes a service call almost a pleasure! She also knows my 750li inside out which makes me feel very secure in having her oversee the servicing of my car.

You are lucky to have Lanie as a Service Representative. She has NEVER let me down, always has an answer or a resolution and makes a service call almost a pleasure! She also knows my 750li inside out which makes me feel very secure in having her oversee the servicing of my car.

Assistant Service Manager, Kayla Diaz was very professional and helpful. It made my visit a pleasure and I would recommend this BMW facility to everyone!

Great experience! Very professional and caring. Free ice cream and car wash/vacuum is unbeatable!

I was in Tucson, dropping my kids off at school when I had car problems. BMW of Tucson got my right in to assess the problem, and did a great job of taking care of me. Definitely appreciate their help!

It was another Great BMW Day! Ms. Kaitlyn W., our service advisor specialist was unbelivable customer service I experienced that day. From advising, counselling & updating the status of the services that was done to my car was beyond expectation. I did reschedule my original appointment because I was running late but without an issue I was able to reschedule on same day. I noticed extra details was done to my complimentary car wash! Thank you very much Ms. K for outstanding C.S. & to all BMW Tucson team. P.S. This was my first time visit to your new Makeover/Renovation dealership office -- was stunning and with great atmosphere!!!

Great service and a friendly team at BMW Tucson!

Lainie handled the annual maintenance for me at BMW Tucson. She did a great job, and was very knowledgeable of the maintenance plan and coverages. The maintenance work needed was done in a short period of time while I waited. The waiting area was clean and comfortable. Thanks to all involved.

Arrived early, my vehicle "sat" for approximately 40 minutes, before scheduled work was initiated. Work was completed in a timely matter. I requested that "she" not be washed, as I had done a 4 hour wash/detail on her a couple of days before. Hood and grille area had oily residue. Driver's side floor mat was filthy. Exterior was dusty. No excuse.

Very happy with service advisor, price, and time taken.

I took my vehicle in to get the wheels cosmetically repaired. The contractor did a wonderful job and I feel like I have brand new wheels! Setting up the service through BMW was seamless, and my service rep Katelyn was the best. She answered all my questions and provided me with information that I was looking for. My car was spotless when I picked it up, inside and out! My only disappointment was due to courtesy vehicles not being offered for a third-party service, even though I purchased my BMW at this dealership. Shuttle service was also not offered. But overall, I was very satisfied.

Clean facility and professional staff

I hadn't been in for awhile, but now that the remodel is done, this dealer remains great for warranty and recall matters. Got the passenger air bag done in less than 45 minutes. Thank you.

Tried to purchase a new vehicle which turned out to be unavailable as I was ready to write the check. Unethical, irresponsible and unprofessional. Take your business elsewhere.

When I went to the bmw center for tires Beatrice Surprenant helped me. They found that I also needed new bushings (I was having brake problems) and Jeremy fixed them. They were honest and respectful. In the future ask for Beatrice if you want an honest and hard working employee.

We were very pleased with our experience. From the test drive with Brett to the walk-around of my trade with Martin and the financial breakdown with JL, all the gentlemen were friendly, helpful and fun to deal with. Buying a car is often an ordeal when it should be a pleasure. These 3 made it a pleasure. Thank you for that. I would definitely recommend BMW of Tucson to anyone who asked.

I took my 2009 328i in to get navigation upgraded. After checking my system is too old for their equipment, CD vs thumb drive. So they aired up my tires, offered to wash the car but I declined and did not charge me for anything. I was disappointed but not their fault. Car is perfect in every other way and I just wanted the navigation working up to date.

Ryan made sure I was taken care of. Very nice dealership and the best customer service.

The visit to the dealership was very pleasant and efficient

Recently purchased a used vehicle from here and was promised to get my windshield fix due to cracks all over that have already spidered. It has almost been a month and no word from BMW of Tucson or the glass repair company who apparently has all my information but never called to confirm any of the information or to update me on time table of glass. Called my representative everyday for the past 2 weeks and have not received a call back even though multiple messages have been left. Would not recommend this establishment, take a drive to Phoenix area if needed.

Every part of my service experience was done expeditiously and with the utmost professionalism! My advisor Kayla was very personable and thorough! And I also appreciated the car being cleaned when I came to pick it up in the approximate 2-hour window that was promised! Great service overall! 5 stars!

Excellent customer service. Work performed on-time and properly.

You schedule an appointment, requesting a shuttle, they approve the appointment, but when you get here, they say it’s going to be a while since they don’t have a shuttle! They won’t allow an appointment while waiting, but no shuttle available, so you end up staying anyways! Also, they cant offer a rental since it’s a diagnostic appointment!

Prompt , cheerful service from Kayla Diaz (with an early assist from Ryan) and the whole team!

Zane was my service writer. Zane did an excellent job in looking out for me and my Z4. The service was provided in a period of time shorter than promised or expected. I was well served by the service department.

Katlyn did an absolutely fabulous job as my SA. Thanks so much.

Always courteous and professional service since 2004

Excellent and professional.

I had a very good experience purchasing a used X3 at this dealership. My sales associate Ayad made every effort to make sure I was comfortable and any questions or concerns were addressed. I would recommend for others to purchase a new or used car at this dealership following my experience.

I had a very good experience purchasing a used X3 at this dealership. My sales associate Ayad made every effort to make sure I was comfortable and any questions or concerns were addressed. I would recommend for others to purchase a new or used car at this dealership following my experience.

My BMW 330i had a.recall for a faulty wire harness. I was able to schedule an appointment for the following day.

I had a very good experience purchasing a used X3 at this dealership. My sales associate Ayad made every effort to make sure I was comfortable and any questions or concerns were addressed. I would recommend for others to purchase a new or used car at this dealership following my experience.

The sales manager has no idea how to treat people. My brother and I went to the dealership with the intent of him purchasing a new BMW, and the sales manager took a look at us (we were wearing shorts and t-shirts because it’s 100+ degrees) and made up his mind that we couldn’t afford a car. He said a few choice words to my brother showing that he thought we weren’t serious without asking anything about what my brother wanted to put down or pay. I’m a Dr. and my brother an engineer. My brother loves BMW and he even drove in with his older BMW that he had PURCHASED THERE a couple years ago. My brother wanted to buy a new BMW, but the treatment he received by the sales manager made him walk away. Don’t judge a book by it’s cover. This dealership is a joke.

The sales team was fantastic! I asked for the deal to be done quickly and they completed it within an hour!! Communication was great and they have followed up with me twice to check on the transaction and the car. Would buy from here again!!

Have become very frustrated with BMW of Tucson. No.1- After I bring one of our BMW's in for service we receive either an Email or in this case a letter that they recommended other services. In this case an oil/fluid leak repair. This is not the first time this has happened. NO! such issues were found or documented on my last service visit for this vehicle. Is this just a way of generating service billing. No.-2 - I do not appreciate the Sales Department using the Service Department records as a way to solicit unwanted sales contacts. No. 3 - The lack of a full time operator/receptionist to answer incoming calls and direct accordingly. No. 4 - When the Service Manager Gabe left things are not the same and they do not even have a replacement for him which I believe compounds the issues. does an excellent job of keeping my BMW's in peak running order. It may come as a surprise but their pricing for such parts as tires is better than my local tire companies. The Service Representatives that I deal with both Ryan and Kayla are very knowledgeable, thorough, and friendly making for a very pleasurable experience. They also now have a great auto detailer when your BMW needs a spa day. I highly recommend BMW of Tucson for your Purchasing and Servicing needs

We had a great experience with all aspects of our recent (today) purchase of 2017 BMW X5 hybrid. Anthony Powers was helpful and made the process very easy. Thank you for your attention to details and keeping us in the loop as we waited for the car to arrive. Highly recommend Anthony if you are looking for a new or used BMW.

Purchase of my BMW went very smoothly. I worked mostly with Anthony who was very professional. The finance part went quickly for once!

Everyone was very professional in assisting this purchase. Anthony was very helpful in pointing out all the pluses of buying an X3. I would definitely come here again to buy a car.

Not attended to expeditiously but other than that advisor was courteous attentive and focused on our vehicle maintenance needs. Wait time was average.

We needed AutoNation warranty service on our Tahoe we purchased at AutoNation Chevrolet Arrowhead in Peoria. We were directed to a closer dealership either AutoNation Honda or AutoNation BMW. A call to BMW resulted in an offer to bring the Tahoe in THAT AFTERNOON! The Tahoe was repaired in a very short time but we had a misunderstanding about the terms of the warranty. I was easily able to contact General Manger Gordon Giacomazzi who answered the call directly and immediately offered a most generous resolution to the issue. As a business owner I was most impressed with Mr. Giacomazzi's prompt and courteous handling of this minor issue. AutoNation has a customer for life with us!

Took my BMW for an oil change. Very pleased with the thoroughness of the work, inspection and customer service.

Great service. Very thorough and everything was ready when dropped and picked. Llanie was super friendly and helpful.

Outstanding service! Highly recommend

Very good service and the attention is excellent. Recomend...

Came in for a routine oil change. Staff was so friendly and helpful. I had forgotten my mask at my office and so I asked if they had an extra one that I could have and they didn't hesitate to offer me a new one. Always a pleasure working with Ryan when getting my BMW serviced: phenomenal customer service and I appreciated him his assistance in getting me in and out quickly so I could get on with my day. The service team topped off my fluids, filled the air in my tires, did a quick inspection and vacuumed my car in a very reasonable amount of time. Thanks guys!

Ryan and BMW staff were very accommodating. Ryan kept us updated and went beyond what we had asked by providing estimates for other items required on the vehicle. BMW was also equipped to work with the confines of COVID-19 of which I was impressed. Great service!

The Customer Service at BMW Tucson was superb. I received an excellent trade in on my old vehicle and an incredibly attractive lease on my new BMW. All the staff - sales and financial - were totally knowledgeable and professional. A very happy customer.

Great customer service Beatrice was very helpful and very respectful. Recommend this place for all your car service needs. Thank you BMW Of Tucson Service Department especially Beatrice ask for her next time you go in. Thank you!👍

My mother was most satisfied with the service at BMW Tucson. The young woman who handled the paperwork was efficient, and personable. My mothers' car came out looking like new money, and the cost was very reasonable. Will definitely be going back when my mothers car needs service! 2001 330ci

Friendly, efficient and helpful people. Special thanks to Lalani and Kayla in service department. I had four wheels replaced and aligned. They also did a maintenance check-up. I talked with Paul Peranzi, sales manager about the options for the end of car lease. I would like to recommend this place to anyone with BMW car. They know what customer service should be, they really "serve" the customer perfectly. (I like my car: two door, 2 series.)

Eve Miller and the staff were very professional and helpful during our buying experience. A car was transported from Las Vegas and was as described and explained to us which we subsequently purchased. We can't say enough about our treatment by Eve.

Ryan (service dept) is an absolute dream to deal with! This was my first time servicing my Z4 there and from the 1st phone call to the 15 min. conversation sitting in the lounge w/him...it was a wonderful connection. Yes, properly masked and distanced we laughed and shared our auto experiences and also a few personal stories. Ryan is professional yet warm ...on-task yet personable...and took care of my car beautifully! Thanks Ryan !! I give you 10 stars**********

Fantastic service and friendly staff

Service was speedy and courteous. Beatrice was very professional and kept up to date with any issues. Great service.

The whole team over at BMW made the purchase of my sed car a positive one. Laura is very knowledgeable, and resourceful. I really can't think of a negative. I'm enjoying my 2012 Honda Fit.

Very professional service, customer waiting area much improved post-remodel, great experience overall!

responsive, friendly, service oriented

Found cause of an intermittent problem with air suspension. Very happy

Excellent service from Lanie and the techs as usual. Really happy with BMW Tucson. Thanks.

Zane was new and went above and beyond to keep me informed with my repairs/service.

Best place to buy a used vehicle. You leave there feeling very confident in your purchase. My experience was the best car buying experience I've ever had. I was in and out of the place within an hour. Zero complaints

I had a great experience with Kayla in the service department. She kept me informed throughout the process and was great to work with.

Great personnel!

My service appointment was easy to schedule and the appointment was performed on time. Kayla was efficient and explained clearly what was done on the car. Thanks!

I arrived at the service shop on time and they took care of me immediately......... the waiting room is great, very comfortable yet spread out to minimize contact with other customers.......... is with able to read in peace and quiet...... and was informed midway through the service by the service rep of the status and projected finish time......... everything was done in the time allowed and all the work seems to be perfect......... I also enjoy the treat provided in the waiting room for my ride home......... thanks

Best experience! I went to several different lots looking for my new car. They had what I wanted, a good price and the best customer service. Eve Miller was fantastic and a pleasure to work with!

Great Waiting Room...

Kayla Diaz was very professional and understanding, no matter what the news was either good or bad she made it very clear what was needed and clearly explained the process. I appreciate her service to myself and what was needed. Thank you!

I nothing at this time. It has always be a pleasure dealing with this dealership both for sales and service.

We had such an incredible experience with this dealership over the past couple of weeks. My oldest son upgraded his vehicle, and then my youngest purchased his first vehicle. Both of them purchased used vehicles, one of which had to be shipped from another location. Ayad Jafferi was our sales representative for both purchases. I have to say, Ayad made us feel like family from the moment we walked in. He was incredibly personable, attentive and made sure he took care of us every step of the way. This was by far the best car purchasing experience we've ever had. Paul Peranzi was the Manager and he also ensured we were being taken care of. We couldn't have asked for anything better and would absolutely recommend Ayad to anyone looking to have a hassle free and positive environment to purchase a vehicle. It really meant a lot to me as a father to see my children treated with such respect. I'd give this place an easy 10/10!!!

I was in for routine service as well as a 4-wheel alignment. Was pleased to find that they had a discount for the wheel alignment. Time for all to be completed was longer than proposed, but I was not pressed for time. Car was returned clean and fresh.

As usual at BMW Tucson you made the experience very easy. The parts you needed arrived in a timely manner. It's only been one day but everything seems to be working great. Thank you again for the great service.

We had such an incredible experience with this dealership over the past couple of weeks. My oldest son upgraded his vehicle, and then my youngest purchased his first vehicle. Both of them purchased used vehicles, one of which had to be shipped from another location. Ayad Jafferi was our sales representative for both purchases. I have to say, Ayad made us feel like family from the moment we walked in. He was incredibly personable, attentive and made sure he took care of us every step of the way. This was by far the best car purchasing experience we've ever had. Paul Peranzi was the Manager and he also ensured we were being taken care of. We couldn't have asked for anything better and would absolutely recommend Ayad to anyone looking to have a hassle free and positive environment to purchase a vehicle. It really meant a lot to me as a father to see my children treated with such respect. I'd give this place an easy 10/10!!!

We had such an incredible experience with this dealership over the past couple of weeks. My oldest son upgraded his vehicle, and then my youngest purchased his first vehicle. Both of them purchased used vehicles, one of which had to be shipped from another location. Ayad Jafferi was our sales representative for both purchases. I have to say, Ayad made us feel like family from the moment we walked in. He was incredibly personable, attentive and made sure he took care of us every step of the way. This was by far the best car purchasing experience we've ever had. Paul Peranzi was the Manager and he also ensured we were being taken care of. We couldn't have asked for anything better and would absolutely recommend Ayad to anyone looking to have a hassle free and positive environment to purchase a vehicle. It really meant a lot to me as a father to see my children treated with such respect. I'd give this place an easy 10/10!!!

Our purchase experience today was a very pleasant and great learning process of the new BMW that we aquired. A big thank you to the entire Tucson BMW Team.

Katelyn was very attentive, understood my financial plan and tried to recommend valuable work. The work was comprehensive and on time. Katelyn deserves recognition for good work

Team of Juan Carlos and Laura Vasquez was great with their attentiveness. I appreciate Juan directing me to Laura to complete my purchase so I wouldn't have to wait.

We took our car to check our brake and Mr Zane Moore helped us and did a wonderful job until we pick up the car. after service he explained everything and made us comfortable to drive our car on the road . We purchased our car through him and now he helped us at service department. thank you Zane for your exellent job!

Very pleasant experience . Staff was knowledgeable and helpful. No pressure whatsoever. Great cars and nice people.

Your representative Eve Miller was very pleasant and knowledgeable and so was the Manager who closed out our paperwork. Our only dislike about our purchase was the extreme lengthy time it took to finalize our paperwork. We love our new car!

Friendly, no pressure experience. Best car buying experience we have had.

Juan and Martin were very helpful and got me exactly what i wanted! I ordered a customized X3 which came super fast and works wonderfully. Martin got me a really good deal on the car and Juan was very patient for going through every single feature of the car with us after the purchase.

Great customer service. The facilities are very clean and car delivered as promised

Great service representative, courteous and kept me informed. Fast service, quicker than I planned!

Drop off and pick up was quick and efficient. My service advisor is professional and great!

What a great experience! Working around construction and the Corona virus, BMW of Tucson still delivered a wonderful buying experience. Ernie Buck smoothed the path and handled every detail, so we quickly and easily got the perfect car in just a few hours.

My car overheated and I was able to get it in immediately. It was repaired and ready by the end of the next day.

Rodents had destroyed much of the insulation in the engine compartment and transmission tunnel. BMW Tucson did an excellent job in replacing it and completed this large task very efficiently.

BMW of Tucson consistently goes the extra mile for its customers! I have never done business with an organization that provides such superior service and goes the extra mile to ensure their customers are satisfied, and the work is done on time as promised.

My gosh. The worst dealership and management in auto. BMW ? New GM should be driving for UBER as he has no idea how to manage a dealership.

As is customary when I deal with Kayla Diaz, I come away from the experience completely satisfied . She is the consummate professional, courteous, knowledgeable, and committed to ensuring that I am satisfied.

My service advisor (Lanie) was superb. Friendly, knowledgeable, helpful, and effective. She made an expensive visit bearable. Give this person a bonus.

The service I received on my X3 was complete in the minimal time of which was well ahead of schedule time. The facility was clean and the noise level, was Low. I feel that all the professional I spoke with was well above expectations. However, I feel the receptionist, could benefit from a little mindfulness of others. Would I recommend this auto severe to others? Absolutely. My service advisor, over the years " Mr Hogan" is, to me an amazing young man. I can appreciate when he make recommendations for service to my auto. Also, he never attempt to push me into anything when I tell him I can't afford it now. These are qualities that make this gentleman a major asset to this company and the Auto National Industry.

KW, the service representative I worked with was a true professional every step of the way. They provided frequent updates and answered all of my questions. The mechanics were thorough and cut no corner.

All work was done as committed and expected. Customer service was professional and communicated status as expected

Great service and great people. BMW prices but still worth extra.

My advisor regularly contacted me about the status of my car repairs and worked directly with my extended warranty company to ensure that my needed repairs were covered. The 25% discount on parts saved me a good sum of money on a new set of tires and spark plugs.

Head a great experience ruth bmw of Tucson. Polite, fast, and efficient.

I had a Haundai Sonata air conditioner serviced at Auto Nation BMW. From making the appointment to the check in to the final picking up of the car it was a great experience. My contact was with Kayla. She was professional and a pleasure to work with. It was apparent the management is attentive to details here at this dealership.

Polite, fast, efficient, reliable.

These guys go the extra mile ! Paul took care getting us a very fair trade in on our existing vehicle. He also had all the paperwork done so that when we got there everything was pretty much ready to go. The car we purchased was a birthday present for my wife and they had a big bow and birthday balloons on it when we arrived ! Ayad was our tech expert gave us the best walk thru I've ever had . He Loves his job and it shows. Jeremy the finance manager was super friendly and personal and made the process as painless as possible . Would buy here again in a heart beat

It was the best car buying time I have had in a very long time... Juan Carlos is a great asset to your company...Honest and a pleasure to work with...Looking forward to see how the Service dept is..Thanks for a pleasant time....Jim Streit

Kayla, my service rep, was awesome! She was super easy to work with. She was able to supply me with a loaner and my car was ready when they said it would be. Kayla did an excellent job. Thank you!

Great service and were doing a good job protecting customers from Covid.

Customer Service rep is 5 stars. The management and workers were not wearing masks, took no effort to implement Covid-19 safefty measures. No masks, touching of faces and then hard surfaces, walking up to customers with no distancing. Very disappointing. Profits over safety. The work done is excellent, but mgt receives a single star.

Kayla Diaz as always did an excellent job helping me. AAA

Excellent service department. The advisor (Katelyn) was very nice and helpful. She informed me of already existing options on my package that saved my $$. Other dealerships try to get as much money from you a they can. Not BMW Tucson. Got a complimentary car wash. Waiting area is well maintained and social distancing is implemented. They even offered me a new pen in case I have concerns about reusing the same pen to sign. Top of the line service

Easy buying experience. No pressure. “One price” set up is nice.

Very nice salesman Juan Carlos help my wife and I.

Great customer service! All employees I came in contact with were GREAT! from the service center to sales. Went out of their way and asked if they could help me. Made me feel welcome and my car was clean and performed like brand new. Kudos to the whole staff!

I have owned many automobiles in my life. I have 3 currently. The best service, communication, and trust lies with BMW of Tucson, an AutoNation dealership. I live on the other side of the country. And I feel so confident I will be able to bring my car in when I need it and they will let me know when it?s time to come in. Thank you!

Nice people and efficient service!

This is the way servicing a car should go....everything was on time as quoted. 5 stars.

I have been in the retail motorhome business for 34 years. You are doing what we are trying to do. Great job.

Great customer service as well as a beautiful facility. My experience at the dealership exceeded my expectations. Thank you BMW of Tucson !

Sales staff is nice but the service department is like a high school tech school. Spent over $2500 and they still couldn't fix the oil leak and wanted another $1300 more. The service department cost them a customer.

My husband and I just bought a vehicle from BMW of Tucson and it was by far the best experience we have ever had at a dealership. Most dealerships are like shark infested waters- the salesmen at BMW of Tucson we’re completely different. There was absolutely no pressure to buy a vehicle and surprisingly, we really liked every single person we had contact with at the dealership. Anthony, Paul, and the gentleman in the finance department were excellent to work with. I will most definitely be purchasing my next vehicle from BMW of Tucson. This was the best car buying experience we have ever had!

On time and helpful. Will return as needed.

Ryan made the scheduling easy, and was thorough in explaining the scope of the work. The vehicle was serviced in a timely manner.

Good experience overall including all of the pandemic precautions needed at this time. Professional and responsive.

Excellent experience. Katelyn always provides great service and professionalism.

This was my first time buying a BMW. From the moment I walked in the staff treated me like I was already a part of the family. Martin contacted me, set up my appointment and greeted me when I first came in. Eve was beyond amazing and took her time and listened to all my needs. Even after I purchased they still reached out to make sure everything was going great and to see if I needed anything else. We had to come back for a quick software update and Paul, the sales manager, stopped by as we were waiting to catch up and make sure everything was still going great. I am very happy and love my new car.

Everyone was polite and helpful. I received text responses quickly. My appointment was made as conveniently and quickly as possible.

Excellent job with break-in service and car sanitization. My service rep, Kayla went out of her way to help us practice physical distancing and to complete a "touch-less" transaction in the midst of pandemic. Comforting...

Kaitlyn was outstanding in every way possible. She was very professional and her communication were top notch. Her level to detail was much appreciated. Thank you, Patti and Steve Nagel

I have recently retired and spent the last 46 years at various jobs all dealing with the public so customer service was paramount. Lalania Mueller was my service advisor. She was very attentive, efficient, and made me feel I was her top priority throughout my stay. I was there for several hours and the time went by quickly. I was considering going to the Bob Bondurant driving school in Chandler Arizona as I understand it is one of the best in the country and only about two hours away. I was not aware that BMW had a driving school. She is the one who made me aware of their school in Thermal,Ca. I’m signing up for the two-day M school in June. Should be quite the amazing experience.

Lalania Mueller ("Lanie") is awesome, and also seems to get the absolute best out of her already great mechanics and shop managers. She has now been instrumental in helping to keep my 1999 123i "afloat" several times, and is always communicative, with excellent explanations and follow-up, and kind. May we all come out of this present health problem as absolutely best as possible, and for heaven's sake keep, respect, honor, and promote (smiles) folks like Ms. Mueller. Bernd Wuersig, Tucson

Great friendly service. Highly recommended for sales or service.

I have been extremely satisfied every time I have taken my BMW into Kayla at BMW of Tucson. She has always been caring and concerned about what is needed for my vehicle, whether it has been just routine service or actual repairs. She is very pleasant to deal with, and I do recommend her for anyone that needs assistance with their vehicle. Always a pleasant experience!

Kayla Diaz did an amazing job!!! Service was phenomenal. made me and my son feel at home

Very attentive to every detail. Excellent service!

Awesome people who really want to help and care

Thank you Kylie for keeping me informed on the progress of my car.

I recently purchased a BMW 750Li from another location. I have brought my car to BMW of Tucson a couple of times for various things. Each and every time I am treated exceptionally well. Ryan, in the service department, takes the time to understand what I need, keeps me informed of the progress and has always had my vehicle ready on or before the date given. Ryan has gone above and beyond on a couple of occasions. It is always noticed and greatly appreciated. BMW of Tucson is the pinnacle of quality, service, and professionalism.

Even with the CV19 situation, the service was pretty good as usual...

Lainie was great to work with and the work was done when she said it would be.

They are still remodeling, but the customer area is pretty nice for the hour or so I was there.

Lanie did a great job. She is an outstanding member of your team!

Brought my car in because the dash board indicated the tire pressure was low, especially the right rear tire. As I was figuring out how to make coffee, with help from a BMW staff, Lalania M approached to inform me that the right rear tire was damaged by a finishing nail. We discussed my options and I decided to purchase a tire. After further discussion we determined buying a matching tire for the rear would provide a better driving experience. Lalania performed in a professional manner guiding me through this repair. I was extremely satisfied with the service I received.

Everything was GREAT. No hassle, no pressure, very fair, fantastic service. Even the ice cream was free!!

Very efficient and a pleasant experience...

Ryan, our service agent, was very knowledgeable, pleasant, and professional. He kept us informed about the progress of service on our car.

very friendly staff Kept me informed during the entire process including an estimate. Have always enjoyed working with everyone at the BMW dealership in Tucson. Thank you

Ryan, our service agent, was very knowledgeable, pleasant, and professional. He kept us informed about the progress of service on our car.

Took my vehicle to get a recall check. Employees were nice& helpful. Service was fast and easy. They also offer a sanitized cleaning through out yr vehicle for 29.99$ which I thought was awesome 👏🏼 I would recommend to anyone with a BMW 👍🏼

Thank you to Ryan Lange, such a commitment to great customer service is to be commended. Your mechanics discovered a real problem with an oil leak and resolved it right away. Ryan kept me updated as to what was happening with my car, I’m very pleased with the professional manner in which I was treated, you have definitely gained a new customer and I will tell my friends.

Overall, my experience with BMW of Tucson Auto Nation was great. Despite the dealership currently being re-modeled, I still felt more than welcome. Eve (client advisor) did an excellent job of allowing me to check out the car I was buying without being too intense to sell the car. Edvard has done a great job as the BMW genius answering my very detailed questions. He seems genuinely interested in the BMW lineup and not just doing his job. I almost gave the rating 4/5 stars given that Gordon (the GM) was very intense to sell me the car the day I test drove instead of coming back when I was ready however he was willing to negotiate some unique circumstances with my trade-in which led to me purchasing the vehicle. I will most likely being doing business with this team again in the future.

Eve Miller has been a great addition to bmw tucson. She’s personable and responsive and caters to the customers needs.

Working with Paul, used car sales manager, was very quick, straight forward and to the point. Was skeptical to purchase a vehicle over the phone and have it shipped to our house, however, the process was probably the easiest car buying experience I have ever had in 28 years of buying cars. Of course, I used to own the vehicle I was buying, so did not need to test drive. Comparing the price was easy online. Haven't received the vehicle yet, but assume it will be in the condition promised. Thanks much!

The dealership was incredibly helpful and courteous. They were professional and a delight to work with

They are very courteous and helpful and always asks if there is anything else you need.

BMW of Tucson has always been very attentive to my vehicle and keeping me on the road. Lani my service advisier for years has always recommended only the items I need and stays ahead of repair issues. Always communicates any updates. Really appreciate BMW of Tucson!

Fixed quickly check engine light, which was under basic warranty.

I took my 128i in for service at 80,000 miles. There were many suggested services that were explained. I picked some of them. There was also a small oil leak. I had bought an expensive and comprehensive extended warranty when my factory warranty expired. At first the warranty company rejected coverage. However, my service writer, Beatrice, redid the claim with more supporting evidence and the claim was covered. I?m happily in my up to date car, which was nicely washed before I picked it up.

Eugene was efficient, professional & friendly. When making the appointment, I was told it would take about an hour. I was in and out within an hour. They always wash my car which is an extra bonus.

Beatrice was very helpful and responsive!

The staff very professional and friendly

Extremely pleased with the quick turnaround time and the courtesies displayed by Kayla Diaz and the staff.

Buying a BMW vehicle can be a very daunting experience due to the luxurious craftsmanship that is put into each and every vehicle. The stigma of a large price tag can be daunting as well. At BMW of Tucson, we found an ideal vehicle that did not come with and astronomical price tag. My wife and I did not originally intend to buy our vehicle, but the no pressure sales staff, fair prices, and the quality for the money of the vehicles made this an enjoyable experience. Paul Lunde our sales associate did an outstanding job as he carefully explained all the features of our new vehicle. His knowledge of the vehicle and all its features were a huge selling point for us. He made us feel comfortable as we started the whole leasing process, and explained each step along the way. We now have an established relationship with Paul, and will definitely recommend BMW of Tucson to anyone looking to buy or lease a new BMW!

I always have a good experience with the service department whenever Kayla is my agent and not anyone else! We recently had an issue with phone numbers where both my car and my wife’s car (also a BMW) for whatever reason were listed under my wife’s name. 3 times she was called regarding my car and every time she would tell them to call me and fix the phone numbers where each car is listed under its owner (as it was), and they never fixed it. She would still get phone calls and emails regarding my car. Even when I called to schedule a service appointment and I told the lady to email me, she still emailed my wife! It wasn’t until I took my car in for service and Kayla fixed everything in the computer system. Only then I knew it’s been taken care of, as apparently no one else listens! She is outstanding, very nice and always makes sure to call with updates. She’s also courteous and very professional. She's the reason I give BMW Tucson 4 stars and not less (she deserves 5 stars). -sales department is a different story!

Excellent service! Ryan was thorough, polite and efficient. Got the car back to me one day earlier. Couldn't be happier.

The service and staff were excellent. They made the buying process easy by making a great offer and making the process quick and efficient.

Excellent service delivered in a very responsible way. Friendly and courteous.

Even though the dealership is undergoing renovations they still take care of all your needs.

I was very satisfied with the service I received at BMW of Tucson. Beatrice was very professional, personable, and helpful. My technician, Mark, was the same. He took time to explain my service and completed it in a timely manner.

I needed to obtain an additional key for my vehicle. Once I figured out to approach the service department and not the parts department I was taken care of exceptionally. Ryan was very polite and helpful. He ordered the new key, took care of the insurance paperwork and told me when to expect my new key. In actuality, the key arrived early and I received a friendly call from Ryan telling me the key was available. When I arrived at BMW of Tucson to pick up the key, Ryan checked to make sure the key operated correctly, did a visual examination of the vehicle and checked tire tread depth for safety. I will be scheduling additional service with Ryan and BMW of Tucson very soon.

Dropped in unannounced with new steam under hood. Radiator overflow line fixed, and had the car back in a couple of hours -- and they gave me a demo car. Nice.

My family have bought a number of vehicles from BMW Tucson. We receive a fair price and excellent service. Bryan, Paul, and Ernie made the transaction painless on our latest car. Thanks to your team for making it another positive experience.

My family has purchased a number of vehicles from BMW Tucson. Bryan, Paul, and Ernie got us a fair price and delivered excellent service. Thanks to your team we have a new car and another great experience.

Phenomenal customer service. Beatrice from the service team provided me with first class care and customer service. My vehicle was shipped from Germany and enroute all the rotors rusted over. Imagine not knowing that and coming in for only a routine ( free service). If the Beatrice had not been genuinely concerned about me as a customer my experience may have been different. Her recommendation to talk to my insurance company was a great on because I was reimbursed. The rental setup that BMW Tucson has with Enterprise was another plus. We were able to choose any car which was awesome. We love our 2018 X1 and will definitely visit BMW Tucson for our next vehicle. Ask for Beatrice when scheduling your services!!

Difficult problem that couldn?t be replicated but service department did a good job looking into the problem.

The facility is undergoing a significant remodel right now, hence only a 4 star rating for the facilities.

Lalania was very efficient and knowledgeable. Wait area and service area was under construction so used the showroom to wait in. This was part of the free service offered with the car. Went well, took about one and a half hours and they washed the car. Which was what Lalania had said it would take.

For initial visit at BMW Tucson, the Service Manager told me on the phone that my requested End-Warranty Inspection would be FREE. But once I brought the car in for this, I was informed that 'the vehicle check' cost was $104.88. I was also charged $135.97 for an oil change, $199.86 for microfilters and $104.88 for the 'Inspection'. Doubt I'll be back to them.

They took care of and I am grateful! Thanks to Gene my advisor and the manager of the Service Dept. A

Gabe was extremely cordial and friendly. He personally made sure that my car was a taken care of immediately as I waited. I would definitely recommend BMW Tucson.

Their service is great and everyone is friendly.

Had vehicle in for a system malfunction. It required some type of system upgrade or reset. Service advisor, Gene Herndon, advised me it wasn?t covered under warranty and charged me $555.05. I disagreed with the warranty call and phoned BMW myself. Armed with the denial code, I explained my case to the BMW Warranty representative and he informed me that it was covered. This info I then passed to Gene who became quite defensive and said he didn?t know how to refund my money. I told him it should just be refunded directly to my credit card. At any rate, I had a very productive session with Gabe Stearns, the Service Manager, who had not been briefed on the situation and once I briefed him, fixed the situation immediately with a refund to my card. Extremely good service by Gabe.

This is our 4th or 5th X5 and what can I say, every 2-3 years the improvements to the SAV have made upgrading a natural thing to do! With the 2020 I'd have to say I've got almost all of my 'creature comforts' satisfied :) On top of that, our salesman Brett was knowledgable, friendly, professional and a pleasure to work with!

This is my 3rd or 4th vehicle purchased from this dealership and this was the worst experience to date!! They ripped me off on my trade and some of their staff were very rude to my wife!! Not what I have come to expect from a high end dealership like BMW

Process was a little slower than normal as service section was housed in temporary trailers during construction work.

Excellent buying experience. Ivana, Brian, Zane and Ed are great. Would definitely recommend dealership. Very happy with new X3M.

I had a tire replaced under warranty. The service tech was very courteous and helpful.

Excellent service and nice people.

I took my leased 2018 X1 in for repairs on 2/29/2020. When I learned about a large repair bill, I thought it might be smarter to trade it in for a new X1. The lease was up in October, 2020. They had a great deal on a 2019 X1 that had been used as a loaner. They were extremely cooperative, and process was made very simple to trade. I feel I got a great deal, and all of the employees were great to work with. It was a happy ending to a shock of a potential large repair expense.

Excellent Service Advisor (Katlyn) she is always concerned for the customer to insure all is taken care of in a Professional and fast service time

I purchased a mirror tap radar detector power cable for my 2020 M2 and mistakenly tapped into the rain sensor in the mirror housing vs the mirror power connector. Long story short... The dash lights stopped dimming and the car apparently threw a bunch of codes. This was my doing and I fully expected to have to pay to remedy the situation. Thankfully, Tucson BMW took mercy on me. They re-flashed the car's computer, gave it a wash, and sent me on my way no charge! Thank you again for handling my bafoonery! Thank you Anthony and Kayla!

I purchased a mirror tap radar detector power cable for my 2020 M2 and mistakenly tapped it into the rain sensor in the mirror housing vs the mirror power connector. Long story short... The dash lights stopped dimming and the car apparently threw a bunch of codes. This was my doing and I fully expected to have to pay to remedy the situation. Thankfully, Tucson BMW took mercy on me. They re-flashed the car's computer, gave it a wash, and sent me on my way no charge! Thank you again for handling my bafoonery!

great service. love the courtesy BMW rental.

Only for the poor or older GObbies

Beatrice was wonderful. Wanted my flat Tire put in the Suv, service did not put tire in Suv. My wife had to go back to pick the tire up.

Gabe was the only person who understood the problem. I brought my car multiple times to fix one problem, and each time I ended up by paying lot of money. After I paid $2700 on a car worth $3000, they told me the car is not fixed and needs extra $5000 to be fixed. I was refunded $800 and my car is still not fixed!

Thank you for providing assurance that my X3 is road ready for a trip.

Professional sales reps, service and responsiveness

My sales rep, Ivana, diligently searched on-line for the M4 in the color/features I wanted. The car was delivered in a timely manner.

Very knowledgeable sales people and managers. They want to make a deal

Customer service was very professional

I always feel comfortable when I need to go to this dealership, service or whatever. Very pleasant advisors and employees. The tech's do an excellent job in caring for my vehicle. My advisor cares and is awesome to work with.

Gene was the best service advisor! My car was ready on time . I was very impressed with their service departmrnt!

Please with actually buying a new car and the service that followed .

Excellent service with Lainie . She is very personable and so professional. Very helpful .

My experience from beginning to end was wonderful. Lalania Mueller performed very well as my Service Advisor. I'm also very confident the staff that worked on my X3 performed very well. Overall I'm extremely satisfied with the service I received.

good attention by service writer gene herndon; great experience

Purchased a 2018 demo BMW 340i in December 2019, with the purchase came some minor flaws in the vehicle. One example is the minor scratches on the outside of vehicle. Feeling as though I?m being ignored about the needs of my vehicle not being met and feeling as though I have been chasing the salesman to get this done. Completely unsatisfied.

I brought my car in for service on a small recall issue. Beatrice my service advisor had me in and out so quick so I could carry on with my Saturday. Thank you!

great job, very good service person. took very good care of my needs with loan car. good place for my car

Juan Carlos was very friendly and kept things relaxed, I enjoyed the buying experience. When their remodeling is done the dealership will be great. Loved the fact they put car on a lift so I could inspect underneath it.

Had a run flat flat on my BMW 550. Contacted BMW Tucson and talked to Service Advisor Lalania Mueller who took care of everything. She arranged a loaner and looked after my car. The tire had to be ordered but even so, we were back on the road in 2 days. Lalania was extremely professional and cordial. It was a pleasure doing business with her. She is a great asset to BMW Tucson

One of the most pleasant experience in buying a car. Our customer advocate Eve was wonderful and pleasant to interact with, she knows her products and was there to make sure that the process of buying/financing of a car went smoothly. After the purchase she has kept in touch with us to answer any question we might have. I would recommend BMW of Tucson to my friends based upon our experience with the entire staff.

On of the most pleasant experience in buying a new car.

Very professional, corteus, and willing to help. Purchase process was smooth.

I was met at the service area warmly welcomed and was treated like I was the most important there. Noted it was my first visit to BMW of Tucson service. All were very pleasant and knowledgeable. Nice atmosphere even during their renovation time.

Facility is under construction, great customer care, no pressure to sell you things you don?t need.

Great buying experience, wonderful people! Staff is helpful and professional - Ivana is great to work with! No pressure sales process, and I'm thrilled with my new X5. I highly recommend BMW of Tucson.

Our BMW sales associate was courterous and was well informed on the vehicle we were interested in. Ernest Buck was very professional on all the dealings we had with him and went out of his way to find information on questions he did not have an answer to. Lena and I congratulate Ernest on his 30 plus years of service to BMW of Tucson! Ernest was a solid 10!

This was the 2nd used vehicle we have purchased from BMW Tucson. The first time we purchased an SL 550 and this time a BMW X6. We are delighted with both vehicles and couldn't be happier with the service and care we received from everyone at the dealership. From the sales staff to the sales manager and the finance team, we were treated with the utmost professionalism. We will be back.

My husband and I worked with Brandon to purchase our vehicle. The experience was very easy and fast. The customer service was excellent and it was the most pleasant car buying experience.

BMW Tucson service is all the time Extremely Satisfied for us. Especially , my service coordinator Ms. Muller she is amazing !!! I don't have any concerning cause why she handle perfect !! Thank you Ms. Muller again !

Always great service...this despite the construction

I visited the show room 3 - 4 times shopping and driving the car. Every time, they went above and beyond to make sure I had what I needed to make an informed decision. I checked a few other dealers with similar vehicles and returned here where the service and integrity were apparent and I’m sure it will continue now that I’ve bought from them.

I visited the show room 3 - 4 times shopping and driving the car. Every time, they went above and beyond to make sure I had what I needed to make an informed decision. I checked a few other dealers with similar vehicles and returned here where the service and integrity were apparent and I?m sure it will continue now that I?ve bought from them.

Great experience service advisor was very knowledgeable and professional I will bring my car back for more service

This was the 2nd used vehicle we have purchased from BMW Tucson. The team was there for us from start to finish. They were quick to answer our questions and ensure we were comfortable with our purchase.

Experienced and informative service advisor. He was very polite and well spoken.

I finally got the car of my dreams thanks to my wonderful husband and BMW of Tucson! We worked with John a few months ago and just couldn’t agree on a price, so we took some time off, let some time pass, and went back right after New Year’s Day. John and the team at BMW of Tucson did everything in their power to get me into my car, including offering to buy us lunch! It was a long day, but so worth it! I absolutely LOVE my 2019 BMW X3 M40i!!!

I finally got the car of my dreams thanks to my wonderful husband and BMW of Tucson! We worked with John a few months ago and just couldn?t agree on a price, so we took some time off, let some time pass, and went back right after New Year?s Day. John and the team at BMW of Tucson did everything in their power to get me into my car, including offering to buy us lunch! It was a long day, but so worth it! I absolutely LOVE my 2019 BMW X3 M40i!!!

M Bucke very knowledgeable, very helpful and went above and beyond during whole process. Except for one glitch unrelated to M Bucke there was none of usual pressure for add ons. Trade in priced fairly and new car also priced well. Sales manager also unusually easy to work with.

My car was in for unscheduled service due to a blown tire and rim. Kayla, my service adviser, went above and beyond my expectations attending to my needs. My car was repaired and returned to me expeditiously. While picking up my car, I stopped by the finance office and purchased the BMW Ultimate Care 1 Maintenance Agreement. I could not have been treated better by all parties I had contact with during my visits.

Great experience, manager was attentive and very willing to help with the entire process. Sales person was also very nice and willing to help. Overall very satisfied with the entire process.

I have always gone to BMW Tucson when looking to upgrade and get a new car because it's truly like no other place. They make the process very easy and are always very helpful! Working with you on your budget and what you want exactly. There is never any pressure and it doesn't feel commercial like other dealerships. I actually have become friends with many of the employees over the years and it's like walking into a friend's house they all remember you and your name and are helpful even if you don't let them know you're coming! I worked with Eve Miller this time she was wonderful and I WAS HER FIRST SALE EVER! If you are looking to buy go visit my friends over at BMW Tucson! P.S I even was offered a lower rate when it was time for checkout!

Excellent customer service. Very knowledgeable and helpful. Very easy process and hassle free. Would highly reccommend to anyone. 5th bmw we have leased or purchased

I have always gone to BMW Tucson when looking to upgrade and get a new car because it's truly like no other place. They make the process very easy and are always very helpful! Working with you on your budget and what you want exactly. There is never any pressure and it doesn't feel commercial like other dealerships. I actually have become friends with many of the employees over the years and it's like walking into a friend's house they all remember you and your name and are helpful even if you don't let them know you're coming! I worked with Eve Miller this time she was wonderful and I WAS HER FIRST SALE EVER! If you are looking to buy go visit my friends over at BMW Tucson!

Our service writer was excellent. Very professional and customer friendly. When we picked up the car ALL our personal setting were deleted. I understand that a major software update was installed. But if you software isn't smart enough to reinstall the owners settings then YOUR mechanics must take the time and write them down and manually put ALL the setting back just as they were. After all this is a BMW not a KIA. This is our 7th and last BMW.

I purchased a 2016 X1 from BMW Tucson and the processes was so smooth. Juan Carlos helped me from start to finish and he answered all my questions and got me where I wanted to be. I would go back and recommends friends to purchase from here!

I was helped by Juan Carlos and Bryan. Both were very helpful, knowledgeable and friendly. The process was seamless and they were able to get me in the vehicle I wanted.

Ayad did a great job with us! He allowed us to explore the different models and was always willing to accommodate our request. Ayad's patience was key, as we ultimately acquired the car we really wanted. Thanks Ayad!

Mason Jacobs my service manager was awesome and very customer focused.

I got great service from this dealership. I wasn?t sure if I wanted to buy a used or new car and the patient sales man walked me through the pros and cons of each. There was absolutely no pressure just patient explanation. The service department is terrific (especially Gene Herndon) since they are having to work in cramped quarters that are not very convenient to the mechanics. And they?re making it look easy. I would definitely recommend this BMW dealership.

Excellent service. Would return. Timely, good communication

Our friends say we are a picky couple and when the time came to retire our 2015 SUV, we decided to give BMW a try. We have owned several Bimmers in the past, so we knew the product was top-notch, but we didn't realize how amazing the Customer Service at BMW of Tucson was going to be! Our Sales Person, Patrick McCoy, was terrific throughout the purchase process. And guess what, Patrick is just as picky as we are. He found us the perfect X3 with the options we craved at a great price and we are now back in the BMW Family. Thank you Patrick and the rest of the Team, Gordon, Paul and Zane! You made it happen.

Had a great experience working with Ivana and Bryan purchasing a new BMW. Everyone at the dealership worked hard to make the deal happen. Definitely recommend Ivana if you are looking to purchase a BMW

Have a great experience working with Ivana and Bryan to purchase a new BMW. Ivana is very professional and a pleasure to work with

Worked with Ivana and Bryan to purchase a new BMW. Ivana did a great job working with us to get us the vehicle we wanted. They had to go to another AutoNation store to get the color and equipment we wanted. Ivana is very professional and try to make sure you get what you want.

Thank you Brandon Villalta and the team at BMW for finding me a perfect car!

Love it at BMW Automall. Great selection and salesmen.

Patrick McCoy did a fantastic job of making the purchase experience easy and painless. He was totally accommodating to all my needs. I switched from Mercedes and have no regrets.

This is my 2nd car from BMW Tucson. Both cars suit my needs perfectly and I plan to return again in a few years. The sales process was smooth and easy. My sales agent Brett is very fun to work with!

Paul Peranzi (Sales Mgr.) and Patrick McCoy (BMW sales rep) were simply outstanding. It't the 3rd BMW I've bought from BMW Tucson in two years, and the experience could not be better. Patrick was a true professional, knowledgeable and very accommodating. The sales process was smooth and completed in a friendly, cordial atmosphere. Follow-through on completion of the sale was perfect. Time spent was minimal as I was dealing with pros.

Great experience. Ivana was great to deal with.

Great service at BMW of Tucson! Anthony led me through the purchase process and provided me with 1st class service throughout. He continued to be there when questions arose about some of the features with the car. He’s very knowledgeable and quick to respond with answers. I can’t recommend him or the team at BMW of Tucson enough! Thanks again! - Proud new M2 owner!

Great service at BMW of Tucson! Anthony led me through the purchase process and provided me with 1st class service throughout. He continued to be there when questions arose about some of the features with the car. He’s very knowledgeable and quick to respond with answers. I can’t recommend him or the team at BMW of Tucson enough! Thanks again! - Proud new M2 owner!

I had a $500 rebate with my insurance company USAA. I told the salesman prior to coming in. On the day I purchased my BMW the salesman was attempting to get the voucher when he was hung up on. Unbeknownst me, he gave up entirety. Four days later, I brought in the printout with 2 places they needed to fill out. They completely disregard my request, I didn't find this out until 20 days later. When asked they blew me off and told me "it was too late to take advantage of the offer" . Martin is the manager that helped me. He has left me regretting the entire deal. He treated me like it is his decision whether I get the rebate offered specifically to me by my insurance. Do not buy a car from these people. They will say anything like "we only want to do right by you". Once the deal is done, you are done. This is my 3rd BMW I have purchased. Never have I experienced such unprofessional, low standard, at a BMW dealership. Having all the texts messages, that prove this is exactly what happened. Martin is definitely not professional and doesn't live up to his slogan. Worst experience ever.

My wife and I purchased a 2019 BMW X5 it had very low miles on it when we bought it. So It was sold as a pre owned vehicle. We absolutely love this car! Drives and handles excellent. Love all of the comfort features it has to offer. Has a ton of active safety features as well. Complete pleasure to drive. Its my wife's car but I get excited every time we go somewhere because I know I get a chance to get behind the wheel!!

Service advisor, Katelyn Withrow did an outstanding job checking me in and having my service issues addressed in a timely manner.

Love the service department From purchase through servicing the best experience I have ever had with a car dealership !!

Thank you to Katelyn Withrow for always ensuring that I receive the top customer service. Even with the renovations, the service does not waiver. Thank you as always for taking such good care with my X5.

Caitlyn is a great service advisor. She really understands customer service, is efficient, and always pleasant.

Steven is a wonderful associate for BMW of Tucson. He ensured my repairs were performed timely and was very pleasant to work with. Great customer service.

Good service, friendly staff and quick repair timing.

Very knowledgeable and accomodating staff. Brian is the best sales coordinator ever!!! Will definitely visit this dealership again.

Very professional. Kaitlyn kept me up to date on the status of the repair needed. The work was actually completed sooner than was anticipated.

BMW car buying experience was simple. No pressure. Ayad was great.

I had my car serviced there yesterday. The service was excellent. Steve, my advisor, was very thorough and helpful. And when the service turned out to require more time than was needed, he fixed me up with a super high quality loaner 2020 BMW. Also, much to my surprise -- although almost everything was covered by warranty -- when my car needed 4 new tires the prices were just abut identical to one of of Tucson's well known discount tire centers. I was a satisfied customer

I recently had my car service at BMW of Tucson.The service advisor was courteous. He kept me informed on every thing. I would go there again and I would recommend them to other people

These people, from Brandon the sales person, to Paul, his manager, to both financial specialists, really made my wife and myself comfortable. Their aggressive pricing, and generous trade-in offer made our decision to but a used X3 easy. As a 67 year old man, I have had a lot of experience buying cars and trucks, and this was clearly the best. The dealership is being extensively remodeled, so just ignore the facility and focus on the people and the cars.

These people, from Brandon the sales person, to Paul, his manager, to both financial specialists, really made my wife and myself comfortable. Their aggressive pricing, and generous trade-in offer made our decision to but a used X3 easy. As a 67 year old man, I have had a lot of experience buying cars and trucks, and this was clearly the best. The dealership is being extensively remodeled, so just ignore the facility and focus on the people and the cars.

Great sales team, very professional to deal with. Support staff assistant have been excellent! I can call, if I need assistance, And they will direct me over the phone or come to my house when I need it. They came out and paired my garage door with the car which I was grateful for.

BMW gives the best service I have ever received at a dealership! I brought my i3 (barely out of warranty) in for a repair to the electric charging port and cover. Bmw rented a vehicle for me to use while the repair was being made. After expressing frustration to the manager Gabe with the process and cost for the repair he waived the cost of the repair! I have never had anything but negatives at any car dealership. Thanks to Gabe and BMW!

Lanie Mueller is my service advisor and as always, she was super. She saw to it that I got exactly what I wanted and she was very patient with answering questions. As a bonus, the car was ready to be picked up before expected.

Sales Consultant Ernest Buck was professional, knowledgeable and courteous. I recommend anyone seeking a vehicle from BMW Tucson to deal with Mr. Buck. Also, Zane in finance deserves high praise.

Thanks to Stephen Joseph at AutoNation, BMW in the Service department for taking great care of my wife and I Monday. He explained everything in detail and made sure we were comfortable the entire time. They are now going through a major renovation and I can only imagine what that must be like for the Service, and Sales team to go through the next six months. Thanks for taking care of us and see you next time!

I wasn't planning to buy a car when I visited this dealership: I just wanted to educate myself on the leasing process. My Service Associate was so amazing. He was professional, patient and, most importantly, extremely knowledgeable. After a casual conversation, we realized he had a car that totally fit what I was looking for and I drove off that afternoon in my new 440i. You won't go wrong giving this dealership a chance to earn your business.

I was just starting to look at leasing options when I visited this dealership. My Sales Associate, Anthony Powers, was so professional. He listened patiently while I rambled on and was able to show me a car that perfectly fit my needs. We were both pleasantly surprised when I drove off the lot in my new 440i. Couldn't be happier!

I bought a vehicle swiftly and with very little hassle from Anthony over at BMW of Tucson. He even changed his schedule to come in and finalize the deal on his day off to accommodate my schedule. I was in an out in less than 90 minutes. Very satisfied.

I bought a vehicle swiftly and with very little hassle from Anthony over at BMW of Tucson. He even changed his schedule to come in and finalize the deal on his day off to accommodate my schedule. I was in an out in less than 90 minutes. Very satisfied. Only issues were my parking brake was too loose. Brought it back and they repaired it, gave me a loaner, and no charge. The buildings were under construction. No biggie but really sure of the "facilities" as a result.

Does going to purchase a new car at a dealership or worse yet to purchase a used car give you nightmares. Do you dread getting there and having a tag team of people ready to bilk and beat you up financially? Lying and misleading at every turn? And then you throw on top of that“you want to trade in your old car.” It makes you wake in a cold sweat! Worry not true believers - BMW of Tucson is the exact opposite. My wife and I traveled from Phoenix to Tucson to purchase a gently used 2018 VW Golf and had the best experience ever at a car dealership. Yes, they have a team of people, but this team is there to work together on getting your questions answered and streamlining the whole buying/trade-in process. They had prechecked the VW and made sure it was spiffy. Their facility is beautiful and modern. Heck, they even let me inspect the VW on a lift so I could check out everything. If there are any hiccups, they make sure to rectify the situation post-haste. All this while treating you with respect and giving you a fair price on both sides of the deal. No interrogation room here just a comfy experience. What you see on the internet is what you get, even better in person– and they stand behind it all the way.

Does going to purchase a new car at a dealership or worse yet to purchase a used car give you nightmares. Do you dread getting there and having a tag team of people ready to bilk and beat you up financially? Lying and misleading at every turn? And then you throw on top of that“you want to trade in your old car.” It makes you wake in a cold sweat! Worry not true believers - BMW of Tucson is the exact opposite. My wife and I traveled from Phoenix to Tucson to purchase a gently used 2018 VW Golf and had the best experience ever at a car dealership. Yes, they have a team of people, but this team is there to work together on getting your questions answered and streamlining the whole buying/trade-in process. They had prechecked the VW and made sure it was spiffy. Their facility is beautiful and modern. Heck, they even let me inspect the VW on a lift so I could check out everything. If there are any hiccups, they make sure to rectify the situation post-haste. All this while treating you with respect and giving you a fair price on both sides of the deal. No interrogation room here just a comfy experience. What you see on the internet is what you get, even better in person– and they stand behind it all the way.

Have you ever gone into a dealership where they have a team of people try and gang up on you and you had to fight about everything to try and get the car you wanted? This is the exact opposite! BMW of Tucson has a team of people that are there to help you and help one another make your experience the best possible one you can have. They work together to make your buying experience the best you could have short of just giving you the car. They have a beautiful facility and this was my best buying experience I have ever had with an auto-dealership. My wife and I purchased a used car from them and they made sure all our questions were answered. They treated us fairly giving us a fair deal on both the car and our trade in. There was no pressure and they worked together to get things done in a quick and timely manner. When requested they even put the vehicle up on a lift for me so I could thoroughly check everything I wanted to check. The car was great and so was my experience. Way to go BMW of Tucson!!!

Service advisor was a good listener and found the problem.

Lalani, my service writer, and James the service manager both listened to my concerns and worked with me to understand the problems and fixes for my 2014 BMW i3. Excellent service all around. The dealership is comfortable and everyone is friendly and helpful.

Just had my 750 in for service. Kudos to Lanie for an outstanding job.

Katelyn is an excellent service advisor; and although the parts/repairs are more expensive than I think they should be, they always do excellent work.

Kudos to BMW of Tucson and Laney in the service dept who was wonderful to work with. The passenger side airbag seat sensor on my older 330xi was malfunctioning. Not only was it fixed in a timely manner, but because an extended warranty had been issued for this problem there was no charge to fix it. Yea!! Additionally they washed the car for me. Will definitely return for future service.

Had trouble with Mercedes GLC 300 coupe. Experience with BMW of Tucson was easy. They were very helpful in getting us a vehicle that was reliable and sporty

Had a very solid experience working with Brett, Bryan and Martin who truly wanted to listen to what I wanted during my visit. They started with aggressive pricing and was haggle free. I left with both cars we wanted and they cared about our budgets. Would highly recommend Tucson team and I drove down from Scottsdale to get this level of care versus the dealers that were close by. Cars were better and cheaper than what the Scottsdale dealers had offered. Thanks Brett S for the help!!

Had a very solid experience working with Brett, Bryan and Martin who truly wanted to listen to what I wanted during my visit. They started with aggressive pricing and was haggle free. I left with both cars we wanted and they cared about our budgets. Would highly recommend Tucson team and I drove down from Scottsdale to get this level of care versus the dealers that were close by. Cars were better and cheaper than what the Scottsdale dealers had offered. Thanks Brett S for the help!!

Had a very solid experience working with Brett, Bryan and Martin who truly wanted to listen to what I wanted during my visit. They started with aggressive pricing and was haggle free. I left with both cars we wanted and they cared about our budgets. Would highly recommend Tucson team and I drove down from Scottsdale to get this level of care versus the dealers that were close by. Cars were better and cheaper than what the Scottsdale dealers had offered. Thanks Brett S for the help!!

Juan Carlos made the whole experience very easy. He did a great job explaining all items to us. Plus, he helped us in getting set up for MVD as we are new to the state.

Anthony was wonderful to work with. He was friendly and knowledgable and made the car-buying experience pleasant and painless! I changed my mind a few times about what I wanted but he was always patient and understanding. I ended up buying the perfect X3 for me. Zane in finance looked at all available BMW incentives to give us the best deal possible. Highly recommend them both!

Anthony made this the best car-buying experience ever! He was friendly, knowledgeable, and patient. Zane, in finance, looked at all the BMW incentives available and gave us a great deal. Would definitely want to work with both of them again!

The customer service at BMW was excellent to say the least! They were prompt to meet your needs and knowledgable when questions were brought up concerning various vehicles. Always had a friendly approach and easy to get along with. Great communication overall. The vehicle was in excellent condition and fully serviced prior to receiving the keys. Would highly recommend anyone to go to Brandon and see what BMW has to offer!

Fantastic customer service! No quibbling over price, it was already way below bluebook. Gabriel and Tyler went above and beyond for us!

We just moved to the Tucson area and had my first experience with BMW Tucson. Great service! All issues were taken care of and I felt like the service was done in a timely manner. Katelyn Withrow was my service advisor and did a great job!

Just purchased our 3rd bmw from bmw of Tucson. Ernie the salesman was great and so was Paul the sales manager. Their bmw genius knew everything about the new 540i that we bought. Great car,great people

Incredible customer service all around! Tom our salesman was phenomenal! We stopped by to just kick some tires, and ended up purchasing or first BMW! There may be another in our future!

Great deal, great service and Anthony Powers truly went out of his way to be helpful!

Odd color name, pleasant and efficient buying experience. No pin stripes, undercoats or dealers "additional profit" or other pack to haggle over. Salesman Ernie very knowledgeable and straightforward about price and discounts, no gimmicks and ruses.

Anthony Powers and the entire team at BMW of Tucson is a very professional team that went literally the extra mile make my car purchase from another AutoNation lot in California as smooth as possible. Two thumbs up! I would absolutely recommend this dealer.

best experience i had buying a car, they really know how to take care of their customers! our salesman Gabriel is very professional and very knowledgeable.

Great buying experience. My salesman Anthony was very knowledgeable about the car and very professional in his attitude. No pressure tactics just a pleasant place to do business.

good service and timely. was traveling from out of town and needed to get home

Fantastic service and customer experience Exceeded my expectations!

Top rated dealership. Salesman Anthony was great. Very knowledgeable about this uncommon car. No nonsense, no pressure. Went over all my options. I would definitely recommend them if you want a BMW.

Had the pleasure of randomly meeting Brett Sadori. Turned out to be an amazing experience and ended with me purchasing a car. Brett is a go-getter and made sure to answer ALL my questions (and I have a few). Amazing guy to work with. Thanks Brett!

Had the pleasure of randomly meeting Brett Sadori. Turned out to be an amazing experience and ended with me purchasing a car. Brett is a go-getter and made sure to answer ALL my questions (and I have a few). Amazing guy to work with. Thanks Brett!

Had the pleasure of randomly meeting Brett Sadori. Turned out to be an amazing experience and ended with me purchasing a car. Brett is a go-getter and made sure to answer ALL my questions (and I have a few). Amazing guy to work with. Thanks Brett!

I have purchased many vehicles in my path, and this was one of the best experiences. Using the website to find a vehicle, one price advertised, set up an appointe to see and test drive. The car dealership was clean, the vehicle was clean in and out, the photos were spot on. The sales person Thomas Padula was a gentleman, he allowed us to test drive on the street and highway without time constrains. The price on the vehicle is fairly KBB priced so no surprises. I will definitely recommend BMW Tucson and Thomas Padula to friends and family.

Anthony Powers is one of the best advisors around. My experience from start to finish was smooth as he was very patient and understanding. His background as a BMW Genius really shone through as well. If anyone needs world-class service, Anthony is the one to see!

Service at BMW took care of me for the same price as the “others” in the area. Quick service and even got a loaner vehicle over the weekend. Nice job BMW Service Department.

I worked with Anthony Powers on the purchase of my New Car. He was knowledgeable and very patient! He was professional at all times and was not high pressure sales at all. Would definitely recommend Anthony to anyone who is looking for a New or Pre-Owned BMW. First Class Service! Also thank you to Paul and Brian. Thank you BMW Of Tucson!

Excellent customer service. Great overall experience.

LOVE MY HYUNDAI ELANTRA!! THE GUYS AT BMW WERE SO NICE AND HELPFUL. I HIGHLY RECOMMEND BUYING A CAR FROM BMW. IT WAS A WONDERFUL CAR BUYING EXPIERENCE!! THANK YOU AGAIN!!

I've both bought my BMW and had it serviced here. In both cases the staff is knowledgeable, courteous and very customer oriented. My recent service experience was typical. Lanie, the service rep was great to deal with, service was completed promptly (less time than estimated) and the thorough, complementary check confirmed that all was ok.

no BS the used cars are as marked. fast friendly and no push. They were awesome. Gabriel know the models features and very well versed. Tyler was also awesome. Great Job

The service for my 2008 Z4 was excellent.

Very professional staff. Treated like a valued customer not highly pressured sale. Paperwork was smooth and well explained. Overall a great experience

Bought a car and made a comment. Dealer responded with a non-personal congratulations and did not address my negative experience with F and I. Also, after purchasing the car and before driving off, the sales staff pointed out a damaged wheel. This was a BMW Certified car and I assumed it would be perfect. According to sales staff, dealer will not address the damage since I did not purchase the extended warranty insurance.

Every one at BMW is very professional! I got the service and maintenance done in the best Quality and care! Kayla, Diaz my adviser was spectacular! She explained the maintenance process my vehicle needed step by step! She also made sure everything was into place before and after service was done to my car!

The experience was excellent. I was not pressured.

Would like to have best help on the my key problem.

email I had sent to Paul Peranzi: Paul, well, I had to have the 2010 Volvo towed to you guys today. I'm not sure what is going on with the vehicle, again. Since I've had it- end of April- it had to go back for the ac motor, I brought it to have the windshield checked, then I brought it to Tony's auto glass to replace the windshield- the molding on the top and bottom was bad- and had to have it towed there today for problems. This is very frustrating to me. I'm not sure what I'm going to have to do. I figured buying a vehicle from BMW of Tucson would be a good thing. Obviously, I'm having second thoughts. It's under warranty right now, but when it expires I'm not going to be able to fix a broken vehicle. I would love to keep it, but, I'm on disability and on a fixed income, so it scares me to think of what will happen next repair wise. I'm not sure what to do. I put down my savings and had to finance the balance. I'm really concerned about the purchase of this particular vehicle. I was planning a trip with my kids to California next month with this car, but, that's out, as I'm not sure what will happen! I shouldn't have to worry about that! Frustrated customer. I had made several calls to Paul Peranzi and left him a message on his voicemail, never received a call back. They are definitely not good about getting back to me in a timely manner via phone calls and emails!!!! especially my sales person Devin Shamblin- I would not recommend him as a salesperson!!! It takes days to get back to me- if at all! Also, I spoke to 2 ladies in the service department when my car broke down- Jennifer and someone else, forgot her name. Anyways, I was stranded as the vehicle broke down and asked if they could have it towed to their service department, she said that they didn't have that service. also, she had the gull to tell me to have it towed to Volvo!!! I'm like I bought the vehicle from BMW of Tucson, and it was still under warranty! Are you kidding me!??? so, I had to have it towed myself to their service department. At this point I'm not sure that I want to keep the car as their customer service is horrible! Rude, unprofessional etc. I'd rather do my business elsewhere to be honest! They claim they do a 100 plus inspection on their used cars, I don't know who is doing the inspections. I took the car through the drive through car wash and I got soaking wet- freaked me out! the inside of the car got wet also, not good for the electrical system inside of the vehicle! I did wipe it down immediately! It had a bad windshield, molding on the top and bottom was bad .When I bought the car there was a chirping noise coming in from the inside of the car- bad ac motor. They did fix that a week later, but shouldn't that have been picked up during the 'inspection' prior to selling it!?? I'm definitely frustrated- I bought the vehicle at the end of April, so many issues, and it hasn't even been 2 months! I would not recommend BMW of Tucson!!!!!

Jason was terrific to work with. Service is not cheap but I feel it's worth it for the service they provide.

When being taken care of matters, you can trust BMW of Tucson 100%! I just drove home with my 4th BMW that I've bought through this dealer! Start to finish, the process is always easy and they take care of me every step of the way! Their customer service in sales and service are both excellent. I highly recommended them!

Visiting from Northern California Bay Area. This BMW dealership has an outstanding customer service. Wishing BMW of Concord would come here and learn what a ?real customer service? is all about. Thank you!!

Salesman Ernie Buck was extremely knowledgeable on the new M340i. We love our new vehicle.

Service was excellent and timely. Steven was very helpful and made me feel like a valued customer.

Love my BMW, the dealership in Tucson and the service department especially Lainie Mueller!!

The service advisor was very helpful. She kept me informed. A thorough safety review was done and revealed issues with the car that I was not aware of. Parts and a tire that were needed were not is stock, so the time frame was drawn out.

Everyone at the dealership was tremendous. The service and treatment impeccable. If you are looking for a car visit this dealership. It will be your last stop.

Ordered a car and delivery was fast. Shocked when I got the call that car was here. Went to dealer to take delivery and started a three hour process that included credit approval (despite having already been approved three weeks prior), preparation of the contracts, etc. There really wasn't much time for learning about the car which was scheduled for another date. Still not set up for BMW Assist due to system snags. has to be a better way. The whole approach seemed to me to be unprofessional.

Outstanding personal service. Katelyn provides excellent customer-oriented service. Great attitude!

Ms. Espinal and the whole team are very professional and know how to take care of the customers. Ms. Espinal gave me great advice and gave me all information I needed to make the right decisions. She is a great Professional.

Very nice offices and displays. Everyone was friendly and respectful. Class act!

Auto Nation is great. If you have the opportunity to buy a car that Auto Nation represents where you live you will not be disappointed. This car(BMW) was the first car I bought from the group. They make me feel important, help me maintain my vehicle, and the service is amazing. Thank you, Auto Nation

Went in because service engine soon light went on,diagnostics showed a problem with fuel injectors and was told they recommended replacement for around $3500. I asked if we could just try flushing them and was told yes and the cost was $200 total. I wish that the dealer had given me that option instead of me bringing it up.

excellent service for 10,000 check-up. Loaner car; quick turnaround. My service advisor, Kayla was very responsive.

Everything, Sales- See Devin! Service-Talk to Stephen Joseph!

Nice Experience. Erwin stand-up guy. Would go back to this dealership for sure.

Amalia Espinal met me as I got out of my car, she was very knowledgeable as she had my car serviced. Amalia was was very courteous.

Great customer service! My service advisor, Kayla, was a pleasure to deal with!

We always attempt to go to Tucson BMW for our service even though it's a 4 hr drive for us. There service is much preferred over other dealers we've visited but sometimes it is not possible to drive to Tucson. This last time we made a special trip and Tucson did some troubleshooting and eliminated a couple of items another dealer wanted to just change out and charge us for to see if it would fix the issue. Tucson had the vehicle for a day and a half troubleshooting, all as a courtesy.