had a bunch of codes come on right when i left, said my valve cover was leaking which was just done 5k miles ago, doesn’t leak a drop, will never be returning . big rip off STAY AWAY

had a bunch of codes come on right when i left, said my valve cover was leaking which was just done 5k miles ago, doesn’t leak a drop, will never be returning . big rip off STAY AWAY

We have followed Ernie Buck from previous dealerships that he has owned or managed. He’s really a “friend” in the business. A competent, trustworthy sales consultant who we trust for a great negotiation - every time.

I was very pleased with the service I received from start to finish! Very honest dealership to deal with. My check engine light was on saying something was going on. They could have taken advantage of me, but it ended up just being my gas cap not on right. Got my oil changed and new batteries in my keyless remotes. Price was better than average and the staff was pleasant to deal with. I would highly recommend this dealership!

It was a great experience working with BMW of Tucson during our purchase of the Honda CRV.

No pressure sales. Offers I found impossible to refuse. It would really be hard to top this place. (And believe me when I say I tried).

Always great service...love my BMW!

Prices are better for used vehicles up in Phoenix , I ended up buying in Scottsdale and very satisfied with pricing and service there,not to mention selection 3 times more vehicles- but if you don't have the time you'll do o.k. here ,it'll just cost more. Would go for service and maintenance elsewhere as verrrrry overpriced.And they did not use BMW motor oil which i only found out after i paid the $175 and tried to get the $25 rebate by mail. The rebate was refused because they didn't use BMW motor oil on that $175 oil change. Crazy! so if they do work on your car ,get it in writing that they use original BMW parts! Would never go back here. Very nice ,yes ,yes customer service but they actually rip you off .

Great Service and Timely.....One suggestion, Snacks!

Service was excellent. Service advisor was respectful of my time and didn't try to sell me anything whilst taking care of my service requests. The website could be a little more clear in terms of services offered vs included maintenance. If their sales department had been half as helpful and respectful I might have bought my car from them.

Kaitlyn was friendly and knowledgeable about my issue. She was kind enough to rush my service because I had been visiting Tucson and I needed to drive home to San Diego that morning. She is an asset to BMW Tucson. I wish Tucson BMW was my dealership.

BMW of Tucson service department completed several different services/checks on our recently purchased, used BMW X6 M. All work was done to high standards and as quickly as possible. Ashley is a superb service advisor who kept tabs on completion status and provided updates on the different details of our service. Will be back for all our regularly scheduled maintenance and will continue to request Ashley as advisor.

Super service every time I been there, from sales to service. Top ratings go out the them.

Normally I receive outstanding service at BMW of Tucson. The past experience was sub par. The dealer contacted me to coordinate keeping my car an extra day so they could wash it as promised at time of drop off. When I asked to extend my loaner car an additional day to attend my child’s game that I would miss with the arranged extra day, I was told my loaner had to be returned immediately as the dealer was short of loaners. When I arrived at the dealer with their loaner to pick up my vehicle, my car was actually dirtier than when I dropped it off. It had obviously not been run through the car wash. I asked for it to be cleaned and had to wait at the dealer for an additional 30 minutes for them to run it through the car wash.

Courteous, fast, service was exactly as described, and no surprises. Couldn’t ask for more.

Excellent service after arriving in emergency situation - without an appointment.

Outstanding service via Ernie and an outstanding auto

Thx you for checking my car n fixing part of the problems you found..I know there are more small ones that need to be repaired but for now the car is running find. I appreciate your service..thx you

Thank you Bryan and parts, for handling that keep issue with no problemsthank you for your Speedy service I wait to hear from you in a couple days when the keys in thank you again

Great customer service, Tommy Padula and Tucson BMW go beyond anything I've ever experienced from any other dealership.

Excellent service, promptness and professional!! Ms. Diaz and Steve at service were absolutely professional and helpful.

I am very happy with my experience at BMW of Tucson and my new 430i! Kenneth and Ivana were very courteous and knowledgeable. I left feeling that I was treated well and fairly. The “Genius” Ed was also great to work with.

Excellent customer service. The best I have experienced.

Today I requested my car to be diagnosed for an issue. Ashley and the team were awesome !. Car received per appointment, loaner given, phone call quick after and car given back by mid day... Great Service ! Thank you!

The Team at BMW of Tucson (AUTONATION) are truly customer service driven...They go the extra mile , The sales team and manager as well as Jay in financing are awesome. Will definitely be purchasing all my vehicles from these guys!!!!!

Great service 😃

Great Customer Service

My car was fixed in just two days, and returned looking better than I have seen it in a very long time. My service person is spectaular, I always enjoy my visits to BMW Tucson, which is saying something!

Best experience. Everyone was so helpful, kind and just amazing! Thank you.

Quality with great service.

Advisor was knowledgeable and friendly. Car work completed by the time originally estimated.

Steven is the man. He's the only service advisor I plan on using when I'm back at the dealership. He's just an all around solid guy.

Very surprised with poor quality of the service! Lock attention to the details but need go back - we see..

I had a great experience leasing a car at BMW of Tucson. They had two cars in their inventory I was interested in. When I arrived, Steven Turner had both cars clean and ready for me to view. When we talked numbers, they honored the internet price without any haggling (not always the case in my experience). I had a trade in and they gave me full value for my car again without haggling. This was easiest car accusation I’ve experienced. Thank you BMW of Tucson and Steven Turner!

I had a recall, they made an appointment quickly and took care of it.

Just relocated to the Tucson area. Went in for my first service appointment, and the service representative was a true professional. My vehicle was serviced, washed, and ready before the scheduled completion time. I would recommend BMW of Tucson to any of my friends.

The complete staff was great from Sales / Service / Parts / Management All though I forgot my hat

Great Service

Great service and friendly staff. Lanie is the best, knows her business and really provides the utmost in service detail.

Excellent dealership.

I have never dealt with a worse dealership, their service department is abysmal. I was double-charged for a wheel repair (cosmetic damage they said would result in charges at lease return). They performed the work on I different wheel than the inspector found fault with and were unwilling to accept any responsibility for the error. If you have a BMW, consider driving up to the Phoenix area.

I had been shopping for a 2016 or newer used Mustang GT for some time. One popped up at BMW of Tucson. I called to ask questions about it and to schedule a visit. Salesperson had the car ready and waiting upon my arrival. I was satisfied with the price and the trade-in value of my truck EXCEPT they reduced the trade price by the retail value of a complete set of new tires. My tires were serviceable, but by no means new. I told the salesperson to reduce the tire price by half and we would have a deal. He checked with his manager and returned to shake my hand on the deal. As I checked the numbers, I noticed that the reduction was only 40%. The salesperson tried to explain that this was still a good deal. I dug my heels in, waited through another visit to the manager, and only then was the deal done I was completely happy with the experience and the way I was treated except for this attempt to surreptitiously sweeten the deal in BMW of Tucson's favor.

Brake and oil fluids changed, but computer service monitor was NOT reset. Now I have to make a 38 mile round trip to get it reset

After being told it would be an hour, maybe an hour and a half for an oil change it took nearly three hours! Not pleased that it took so long.

Clean, prompt service. Polite Happy

I have purchased over 100 vehicles in my 81 years, everything from a Model T to a Ferrari. Best buying experience ever. Terrific sales lady, Ivana. Very thorough and responsive and not pushy. Clean,well organized and furnished dealership. Vehicles competitively priced. No haggling. Highly recommend. Frank

BMW of Tucson came thru on their promise with our BMW X5 with service & repair, especially on the cost. We would like to thank them for their excellent customer service and appreciation for our business and our family!!! Thank you from the bottom of our grateful hearts. The McBroom Family

We purchased on May 30, 2018 a 2011 BMW X5, putting $6000 down. We were told that we had a 4,000 mile warranty. the car has been in the shop 3 times already. This 3rd trip is going to cost us over $2300 because of a cracked head. How is it that just as the warranty expires that the head cracks??? Not possible - the problem had to have been present when we purchased the car and is just now rearing it's ugly "Cracked Head". BUYER BE AWARE!!!!!!!

Took shuttle to the mall while scheduled alignment was done. BMW was to call me if I needed 2 tires so I could approve work. After 2+ hours no call for tires or to advise me car was ready. I finally called BMW and was told car ready. When I arrived told I needed tires. They failed to follow their protocols and had no regard for my time. This is my third BMW. Will trade to another brand rather than deal with lack of customer consideration. Relocated from N.C. and Tucson customer service has convinced me not to own a BMW in AZ!

Amazing staff and customer service!

TLDR: I "Highly" recommend shopping at BMW of Tucson! Best car shopping experience I've had yet. Friendly staff, very knowledgeable, No pressure, full transparency, very well taken care of vehicles, great trade-in value, excellent service, no haggle pricing, no commission based sales and phenomenal attention to detail. These gentlemen are amazing: Devin Shamblin, Client Advisor Paul Peranzi, Sales Manager Zane Moore, Financial Services Manager Full story: I did weeks of research on vehicles using cars.com, dealership web inventory browsing, edmonds.com, craigslist, watching many youtube videos on each make and model etc. my criteria: Good daily driver, seats at least 5, sporty, luxurious and affordable. I looked at everything from Subaru WRX, Mercedes, Jaguar, Dodge, Fiat, Audi and Lexus and BMW. I had a limited amount of time to go to dealerships and try and find my next car. I unintentionally skipped breakfast, lunch and dinner in my hunt on a Friday and visited 5-7 dealerships in Tucson. Everything from smaller used car dealerships to larger new\used car dealerships. After visiting 5 or more dealerships over a 10 hour period I came to the conclusion that a BMW was exactly what I was looking for in all my categories but none of the BMW cars I looked at had been well taken care of. Finally I decided to go straight to the source and visit the local BMW dealership "BMW of Tucson". I was nervous because generally you pay a premium and get less for your trade-in at larger dealerships. I was trading in a mint Burgundy 2012 4-door Jeep Wrangler unlimited Oscar Mike and I knew exactly what it was worth based on other listings in the area etc. I was greeted upon arrival by a very pleasant young man by the name of Devin Shamblin. He was quickly able to pull up his inventory of used BMW's meeting my price and other criteria. within minutes he had the keys to the vehicles and we were out in the parking lot looking at them. Devin had previously worked at a prestigious BMW dealership in Germany for 5 years and his knowledge of BMW was phenomenal. Every used vehicle we looked at was in immaculate condition and had no issues. They provided me the full carfax and service record history on every vehicle which provided me the transparency to make an educated and confident decision in buying. One of the vehicles I wanted to look at had just recently come in and was away from the dealership being detailed. I really wanted to look at that particular 328i but it was getting late. The quality of used vehicles for sale here are Leagues ahead of any other dealership I visited in Tucson. Another person that was amazing to work with was the sales manager Paul Peranzi! Around 8pm a monsoon started dumping rain in perfect timing for Paul to run outside and evaluate my jeep trade-in. He weathered the rain, brought it into the garage and lifted the jeep to get a good evaluation with no shortcuts. They offered me much higher than any other dealership for the trade-in for my jeep. Only a small amount off of what is was worth on a private sale, amazing! and the process was very painless. The 328i I wanted to look at was running late coming back from the detailer but Paul and Devin hung out with me until past closing time, never making me feel guilty, to allow me to look at the 328i. Paul and Devin are two amazing gentleman and treated me with better service than any other service experience I've ever had. I ended up not purchasing the 328i but decided on the 2012 Black 528i I had looked at. Throughout the rest of the process Paul, Devin and Zane Moore made me feel very comfortable and continually offered me water or other drinks. They were very transparent and answered any questions and provided every detail. 2 days later, while trying to install a vent cell phone holder, 2 of the vents broke on a very fragile hinge-point. Even though i was being very delicate the damage was ultimately caused by me trying to install the cell phone mount. Paul asked me to bring it in so he could take a look at it. I was very worried and Paul erased my worries entirely when i brought it in first thing Monday morning. He immediately got me into a loaner car, was extremely fair in the repair of the vents, had the repairs done later that day and ready for pickup after i got off work. When I arrived to pick up my BMW from service Paul greeted me at the door, offered me water, personally walked me over and introduced me to the service adviser, walked with me out to the bay and stood there chatting with me until my vehicle arrived for me to drive away. His attention and sensitivity to every detail of the experience and interaction is unmatched. Over a week later I'm greatly enjoying my new BMW and am extremely thankful for the staff at BMW of Tucson and their attention to detail. I spent 5 hours paint detailing this car over the weekend and this 5 series is immaculate.

TLDR: I "Highly" recommend shopping at BMW of Tucson! Best car shopping experience I've had yet. Friendly staff, very knowledgeable, No pressure, full transparency, very well taken care of vehicles, great trade-in value, excellent service, no haggle pricing, no commission based sales and phenomenal attention to detail. These gentlemen are amazing: Devin Shamblin, Client Advisor Paul Peranzi, Sales Manager Zane Moore, Financial Services Manager Full story: I did weeks of research on vehicles using cars.com, dealership web inventory browsing, edmonds.com, craigslist, watching many youtube videos on each make and model etc. my criteria: Good daily driver, seats at least 5, sporty, luxurious and affordable. I looked at everything from Subaru WRX, Mercedes, Jaguar, Dodge, Fiat, Audi and Lexus and BMW. I had a limited amount of time to go to dealerships and try and find my next car. I unintentionally skipped breakfast, lunch and dinner in my hunt on a Friday and visited 5-7 dealerships in Tucson. Everything from smaller used car dealerships to larger new\used car dealerships. After visiting 5 or more dealerships over a 10 hour period I came to the conclusion that a BMW was exactly what I was looking for in all my categories but none of the BMW cars I looked at had been well taken care of. Finally I decided to go straight to the source and visit the local BMW dealership "BMW of Tucson". I was nervous because generally you pay a premium and get less for your trade-in at larger dealerships. I was trading in a mint Burgundy 2012 4-door Jeep Wrangler unlimited Oscar Mike and I knew exactly what it was worth based on other listings in the area etc. I was greeted upon arrival by a very pleasant young man by the name of Devin Shamblin. He was quickly able to pull up his inventory of used BMW's meeting my price and other criteria. within minutes he had the keys to the vehicles and we were out in the parking lot looking at them. Devin had previously worked at a prestigious BMW dealership in Germany for 5 years and his knowledge of BMW was phenomenal. Every used vehicle we looked at was in immaculate condition and had no issues. They provided me the full carfax and service record history on every vehicle which provided me the transparency to make an educated and confident decision in buying. One of the vehicles I wanted to look at had just recently come in and was away from the dealership being detailed. I really wanted to look at that particular 328i but it was getting late. The quality of used vehicles for sale here are Leagues ahead of any other dealership I visited in Tucson. Another person that was amazing to work with was the sales manager Paul Peranzi! Around 8pm a monsoon started dumping rain in perfect timing for Paul to run outside and evaluate my jeep trade-in. He weathered the rain, brought it into the garage and lifted the jeep to get a good evaluation with no shortcuts. They offered me much higher than any other dealership for the trade-in for my jeep. Only a small amount off of what is was worth on a private sale, amazing! and the process was very painless. The 328i I wanted to look at was running late coming back from the detailer but Paul and Devin hung out with me until past closing time, never making me feel guilty, to allow me to look at the 328i. Paul and Devin are two amazing gentleman and treated me with better service than any other service experience I've ever had. I ended up not purchasing the 328i but decided on the 2012 Black 528i I had looked at. Throughout the rest of the process Paul, Devin and Zane Moore made me feel very comfortable and continually offered me water or other drinks. They were very transparent and answered any questions and provided every detail. 2 days later, while trying to install a vent cell phone holder, 2 of the vents broke on a very fragile hinge-point. Even though i was being very delicate the damage was ultimately caused by me trying to install the cell phone mount. Paul asked me to bring it in so he could take a look at it. I was very worried and Paul erased my worries entirely when i brought it in first thing Monday morning. He immediately got me into a loaner car, was extremely fair in the repair of the vents, had the repairs done later that day and ready for pickup after i got off work. When I arrived to pick up my BMW from service Paul greeted me at the door, offered me water, personally walked me over and introduced me to the service adviser, walked with me out to the bay and stood there chatting with me until my vehicle arrived for me to drive away. His attention and sensitivity to every detail of the experience and interaction is unmatched. Over a week later I'm greatly enjoying my new BMW and am extremely thankful for the staff at BMW of Tucson and their attention to detail. I spent 5 hours paint detailing this car over the weekend and this 5 series is immaculate.

TLDR: I "Highly" recommend shopping at BMW of Tucson! Best car shopping experience I've had yet. Friendly staff, very knowledgeable, No pressure, full transparency, very well taken care of vehicles, great trade-in value, excellent service, no haggle pricing, no commission based sales and phenomenal attention to detail. These gentlemen are amazing: Devin Shamblin, Client Advisor Paul Peranzi, Sales Manager Zane Moore, Financial Services Manager Full story: I did weeks of research on vehicles using cars.com, dealership web inventory browsing, edmonds.com, craigslist, watching many youtube videos on each make and model etc. my criteria: Good daily driver, seats at least 5, sporty, luxurious and affordable. I looked at everything from Subaru WRX, Mercedes, Jaguar, Dodge, Fiat, Audi and Lexus and BMW. I had a limited amount of time to go to dealerships and try and find my next car. I unintentionally skipped breakfast, lunch and dinner in my hunt on a Friday and visited 5-7 dealerships in Tucson. Everything from smaller used car dealerships to larger new\used car dealerships. After visiting 5 or more dealerships over a 10 hour period I came to the conclusion that a BMW was exactly what I was looking for in all my categories but none of the BMW cars I looked at had been well taken care of. Finally I decided to go straight to the source and visit the local BMW dealership "BMW of Tucson". I was nervous because generally you pay a premium and get less for your trade-in at larger dealerships. I was trading in a mint Burgundy 2012 4-door Jeep Wrangler unlimited Oscar Mike and I knew exactly what it was worth based on other listings in the area etc. I was greeted upon arrival by a very pleasant young man by the name of Devin Shamblin. He was quickly able to pull up his inventory of used BMW's meeting my price and other criteria. within minutes he had the keys to the vehicles and we were out in the parking lot looking at them. Devin had previously worked at a prestigious BMW dealership in Germany for 5 years and his knowledge of BMW was phenomenal. Every used vehicle we looked at was in immaculate condition and had no issues. They provided me the full carfax and service record history on every vehicle which provided me the transparency to make an educated and confident decision in buying. One of the vehicles I wanted to look at had just recently come in and was away from the dealership being detailed. I really wanted to look at that particular 328i but it was getting late. The quality of used vehicles for sale here are Leagues ahead of any other dealership I visited in Tucson. Another person that was amazing to work with was the sales manager Paul Peranzi! Around 8pm a monsoon started dumping rain in perfect timing for Paul to run outside and evaluate my jeep trade-in. He weathered the rain, brought it into the garage and lifted the jeep to get a good evaluation with no shortcuts. They offered me much higher than any other dealership for the trade-in for my jeep. Only a small amount off of what is was worth on a private sale, amazing! and the process was very painless. The 328i I wanted to look at was running late coming back from the detailer but Paul and Devin hung out with me until past closing time, never making me feel guilty, to allow me to look at the 328i. Paul and Devin are two amazing gentleman and treated me with better service than any other service experience I've ever had. I ended up not purchasing the 328i but decided on the 2012 Black 528i I had looked at. Throughout the rest of the process Paul, Devin and Zane Moore made me feel very comfortable and continually offered me water or other drinks. They were very transparent and answered any questions and provided every detail.

I took my 435 in for an oil change and there was an unsatisfactory issue that I brought to the attention of my advisor, Don. Gabe was also there when I was speaking to Don and they immediately resolved the issue and what would’ve been a 1 star rating is now 5. I am happy that they did because I was about to start taking my car to Phoenix for future servicing. Thank you so much Gabe! And thank you Don for following up. I’ve read some of the poor ratings here and I know from my recent experience that they strive to make sure that we as customers are happy. So if you have an issue I would recommend bringing it to their attention before you walk out the door and I’m sure they’d want to make things right before you leave.

The dealetship was ready for me when i arrived, and my service rep was great. It was a super alignment and maintenance experience all around.

Smooth process. Everything was repaired and the service representative kept me fully informed.

Always an efficient process and love the loaner process to keep you moving...

It's a good car, I'm enjoying it right now. People in here are really nice and welling to help. Very good experience.

Dropped of the car for service and it was ready before the promised pick up time

So I just bought my X3 last Friday. I spoke to Peter and the Edvard about getting the Sirius activated both said it was just a computer update. I made an appointment for yesterday. Took time off work to come down. You all were running behind because one of your employees called in sick. When you did get to me a woman who checked me in said it was a computer update and said it would cost $150.00. About 30 minutes later she comes out and says there is a hardware issue that also needs to be installed and the total was now going to be $560.00. One who has a new vehicle anymore that does not come satellite ready and two why did three BMW people not know or did not check to see what it would take to be satellite ready. So in essence I took PTO from work for nothing but to sit at BMW dealership and on top of that three people who are suppose to be knowledgeable did not take the time or care to check what it would take to get the X3 satelllite ready. Not happy and frustrated at BMW Tucson. Steve Pretat

We had such an incredible experience!! Ivana, Devin and Paul were amazing during the sales process! We have been Audi drivers for over 10 years and we will definitely return to BMW for our next car!!

I had a great buying experience with Adam Gorman and Paul the sales manager. Great team providing an excellent experience.

Did not get a run down of services provided nor tell me if there were major key points on my vehicle that need work.

Great place to buy a car....ask for Ernie he's great!!

Had a recall with my Z4 and Dealer and service man Brandon kept me abreast of everything. No charge and my car was washed as well!! A very satisfied customer! THANKS, 👌Ave Brynildsen

Just pulled in with my new 650i convertible to buy a BMW for my wife and they walked me out the door for $500 on trade,. Not even a let's split the difference, NOTHING Wow, then never heard back from them again so I am looking elsewhere, poor salesmanship that's for sure!! Reply: BMW of Tucson made it clear it does not want us a a customer. We tried to keep our business local.

Bought a pre-owned vehicle from this dealership and the overall experience was great. Adam, our sales person, was fantastic right from the start. I called him about the vehicle I was interested in and asked if I could see it the same day. On such short notice he had the vehicle ready & parked out front as we arrived and it looked beautiful. On a side note their detail team is awesome. He did a fantastic job showing my girlfriend and I the vehicle and was actually very knowledgeable about it even though it wasn’t a BMW. As a dealership their pricing is very competitive especially for the car we bought and they gave us all the details up front. Paul, the manager, was also very courteous and professional whenever I had questions. Overall their customer service was good. The only time I felt uneasy was in Finance. This being the 4th car I purchase and being in sales myself I understand they push for additional warranties and protection but in a career such as auto sales it’s important to put the customer above everything and value them, even if they decline whatever you are offering them. I would recommend them to anyone. Be sure to ask for Adam, he’ll take care of you.

We brought our X5 in for the airbags recall we received. We were treated very well by everyone there. The receptionist, the gentleman that’s registered our vehicle, the Manager, and then the mechanic. They gave us a vehicle to use since they had to keep the vehicle overnight at no charge. They were very thorough in advising us of other items our vehicle was in need of. Then they washed the vehicle before returning it to us. Great experience! Thank you BMW of Tucson!

What a phenomenal dealership. From the point of arrival, was greeted warmly with a smile (even though my BMW was an old 2001 X5, guided inside to the waiting area with choices of coffee, donuts, bagles and cream cheese. They asked to do a 40+ point check up (free service) but being such an older vehicle with near 200K miles, I didn't want them to waste their time on it as I don't plan on having it too much longer. I was surprised that they even washed and cleaned the vehicle at the end of the airbag recall service. I really felt appreciated and will drop in for the next BMW purchase which shouldn't be too many months from now.

Thank you Kayla you are amazing! I had a wonderful experience your customer service was excellent.

Excellent service.

GREAT SERVICE!!!!!

Steve Joseph provided great customer service during my recent visit. All the work was completed in a timely manner and his follow up was appreciated.

My service advisor Brandon Lupo is the best. Very clear and knowledgeable. I used to drive all the way to Phoenix to get my car serviced. I am glad I now take it to this dealership the treatment and courtesy here in Tucson was way better.

Unsatisfactory service

Very nice people

Great place great selection

I found my dream car and made a lifetime purchase. The entire process was first rate.

Berfect like always

Lalania provides excellent customer service,,,had an emergency and she put a sense of urgency to getting it solved

I had rodent damage to my wire harness. They fixed it.

When I picked up my car my advisor wasn't there and nobody talked to me about my paperwork especially one item that wasn't done so I had to call back to see why that wasn't done and I had to go back to fix that item but other than that it was okay.

Devin is an amazing young man and the finance team for my husbands payment right where he wanted it while allowing him all the protections he wanted this was an experience I didn’t wanna go thru but Devin and Zane did a wonderful job working with exactly what he wanted

Excellent service and they were able to complete repairs as promised.

Tried selling me more service than what I needed. Pressure sales tactics for simple routine maintenance.

Exceptional. While perusing for a vehicle for my parents late on The 4th of July, I found a beautiful X3. I gave a call to see if BMW was open. Sure enough, Steven Turner answered and was able to have the vehicle ready for a test drive within the hour! Steven greeted us and we were off! Not only did we get extraordinary service from Steven, Tracy Moorman, the General Manager, went above and beyond to make the experience the best for them. BMW Tucson broke the 30 plus-year Mercedes-Benz streak in our family.

Steven Turner and Tracy Moorman provided exceptional service. They went above and beyond for my senior parents. I recommend BMW Tucson.

Good customer service. They never sell me services I don’t neeed. I asked them if my brakes neeeded to be replaced since I was getting close based on miles driven and they checked it and told me to wait. Car was done at the time quoted for my oil change and brake flush. Free car wash. I will keep going back.

The courtesy of everyone we encountered was outstanding--we were greeted as if we brought in a 760 instead of a 14 year-old 325. Our facilitator, Steven, was extremely gracious and helpful. The air bag was changed expeditiously, and I was given a comprehensive inspection, which I did not expect, but very much appreciate.

The sales person was very knowledgeable and could answer all of my questions.

I was most pleased! Anthony was a huge help as was Alexa. Everyone was kind and worked to get my car fixed, checked and me back on the road. Well done, BMW of Tucson!

Fantastic Service/customer service. Sales experience in 2013 was great. They provide loaner cars during repairs and have great customer service representatives who are very attentive. They offer complimentary washes as well. Wish there was a dealer on the southeast side of town! Cost of service outside of the warranty is high but unfortunately it is what you get with a BMW dealership. I still don't understand why BMW's factory warranty only covers an oil change once per year even if I drive 15k hwy/year. I'll be looking elsewhere to change my oil more often.

Ivana and Paul helped us when we couldn't get help at the Honda store across the street. Both companies are sister companies and we had them bring over a vehicle after they(honda) decided to not help us. I'm glad to say we purchased the vehicle and they were patient with us and never pushy even after we went to another dealership. But we came back to them and I'm glad we did. Thank you!

Continuously have bad service here and now they broke something when I brought it in for service and with “split” the cost with me to fix it. I’ll go to Phoenix for my next car.

First-rate service as always. Very professional and timely.

If you need service on your car, be prepared for a long wait. 6 hours they have had the car to recalibrate the sensors after a windshield install. Still nothing. Called and go hung up on 5 times. Finally called another department, of which helped me and told me it would be a bit longer. Mind you, I asked for the car to be done by 2 when I got off work and assumed since I dropped it off at 9 am for my appointment it wouldn't be an issue... 3 PM and nothing.... they are lucky there is not another BMW dealership here in Tucson.

Drove down to Tucson to get the best service and price in the state. Paul, Steven and Zane were phenomenal. I will go back.

If you need service on your car, be prepared for a long wait. 6 hours they have had the car to recalibrate the sensors after a windshield install. Still nothing. Called and go hung up on 5 times. Finally called another department, of which helped me and told me it would be a bit longer. Mind you, I asked for the car to be done by 2 when I got off work and assumed since I dropped it off at 9 am for my appointment it wouldn't be an issue... 3 PM and nothing.... they are lucky there is not another BMW dealership here in Tucson.

Steve, my Service Adviser, explained what my car needed and helped me to get it done. He kept me informed about the status of the car and was most helpful. An excellent experience. George Corrigan

Great overall experience with Don as my service advisor and Josh as the tech working on my car. Brake system redone and small lighting issue fixed, left my 3 series at one hundred percent. Exactly what should be expected from a bmw dealer.

Great service. Facility and staff were top notch. Made getting my my 528 I a pleasurable task.

I worked with Don and my car was in bad shape. Completely my fault. When I drove off the lot my BMW was driving awesome. Thanks for a great job and friendly service.

Steven Turner is competent, patient and understanding. I alerted my car might be totaled and with be ready to replace it with same year and model Mercedes. A week later I called and he had a car thru Auto Nation used cars. He picked me up at home and the car was as he described. He had the patience to switch Sirius service and go over setting up all controls. This is a rare breed of person to deal with and I recommend him And BMW highly.

Went in two months ago for Engine Light, they got the light off but a month later it came back on, their stance is "it could be another problem. Secondly, I went in a couple weeks back due to car starting to overheat (especially once the A/c was on and the car was sitting at idle), they said it was the Fan Clutch, $1400 later, the overheating was never fixed and unsure if they even diagnosed the problem accordingly, very unimpressed.

I am a first time BMW owner and just brought my BMW in for my first service. I had a great experience start to finish. I especially want to recognize Kaitlyn, she is a real asset and made my experience very pleasant. She was very attentive, took care of all my requests, and her friendly demeanor made me feel right at home. Thanks for a great experience!

I am a first time BMW owner and just brought my BMW in for my first service. I had a great experience start to finish. I especially want to recognize Kaitlyn, she is a real asset and made my experience very pleasant. She was very attentive, took care of all my requests, and her friendly demeanor made me feel right at home. Thanks for a great experience!

I went in to test drive a BMW, with honestly pretty low expectations of how things would turn out. I had been to this dealership a year prior and it was completely awful. At a friend's urging I gave this dealership another chance and am i glad that I did. It turned out to be the best car buying experience I have ever had - and i've bought a lot of cars over the years. The whole time I was never "sold" anything, Ivanna was amazing, very charming and nice to work with. She took time to understand what I wanted, what was important and my budget and made it a truly fun time. Paul Peranzi did an awesome job as well, went through options etc. There was never any pressure at all - completely opposite, their goal was to find me what I wanted and give me a fair price.At the end I felt like I got a tremendous value and am now a proud BMW 320i owner.

Great service. Never overdone or pushed.

This was be far the best experience I have ever had at a car dealership. Ivana Karaula was excellent, took time to understand what I wanted in a car and helped me find the perfect match,no pressure at all. Paul Peranzi was amazing to work with as well, very helpful made this by far the easiest decision I have had in a long time. Every single person I dealt with was really friendly, awesome from beginning to end

I had mixed feelings since there was not a whole lot of follow-up. I always had to contact the dealership myself. I ordered my vehicle a BMW 328D Sport Wagon since there none available with my upgrades or options. I was told the vehicle would arrive at the dealership in 3 months it took over 5 months. I had to contact BMW USA to try move things along. BMW Germany did absolutely nothing. BMW of Tucson went into action once the 3 months were up although they should of checked with the factory much sooner. Apparently delays had something to do with the EPA approval of diesel. BMW of Tucson told me after 3 months the factory had not started to build the car. They were able to trade chassis with an other dealership and get me the vehicle a month and a half later. Since I had to turn in my VW Jetta Wagon because of the emissions I had no car to drive while waiting for my car so BMW of Tucson gave me a loaner for over 2 weeks, plus added heated seats to my BMW at no cost. Since I received the BMW the dealership has worked with me exceptionally well through the whole purchasing process.

I am extremely disappointed in the service i received at BMW of Tucson. They have lost me as a future customer. I made an appointment to have my car checked, as the rear trunk button would not work. They made my appointment, offered a loaner to me, as they said it would take more than a few hours to diagnose. At no time, did the person tell me there would be a $149.00 fee to do this. I arrived to find this charge as well as "sorry, we are out of loaner vehicles, you will need to use a rental company and they will also be charging you a fee to use." I left with my car and did not have it checked. I will use an independent company. Also, i am going to be in the market for a new car within the next year and will not be looking at BMW. To add to my frustration, you have an automatic review here, and I did not have my car serviced!!! What a shame.

Great dealership and staff.

The sales experience at any car dealership can provide joy or stress. Even if the results are the purchase of an automobile the experience can go in different directions. If the customer feels pressured, stress will be the result. If there's no pressure, just good information and feed back, the experience is warm and business like. I've now purchased two cars from BMW Tucson and have further advised two other buyers who have enjoyed their experience at this Auto Nation dealership. Certainly I've not experienced all of the sales or F&I personnel. Salesman Lance Light is very knowledgeable and, at all times, is responsive to the customer. The F & I department is wonderfully professional and will not bother the customer with unwelcome products. From my experiences, the sales process at BMW Tucson is excellent.

Warrenty sevice was excellent. Included a 35 mile tow truck at no cost.

I walked in just looking for cars not in mind to purchase one yet. I ended up leaving with a trade in my car and buying a new X1. Ernie did great job in showing us around and taking care of all the paper work including the selling of my old car and buying the new one. It was smooth and easy. I had the pleasure to work with them and likely will go back to them again.

Great service, better than next door rivals! Thank you Ernie for your help.

This dealer always treats me like royalty! However, this time the car was returned to me without wash and vacuum and it was quite dirty. The lack of cleaning is probably partly due to having to cancel a request for detailing the day before pickup because we had personal items in the car. Nevertheless, the driver who brought up our car said our service attendant might provide free detailing next time we bring in the car. If he does that, I will never stop talking about how well this dealer treats me.

The staff is wonderful. I had a free loaner car for the day. Coffee, ice water, donut holes in the waiting area. Car was beautifully washed when I picked it up. However, I doubt I’ll go back because they are so out of the ball park expensive!

Firstly I bought my I320 xdrive exactly a week short of a year today. It was purchased directly from Munich. It took Tucson BMW 3 months and 3 separate visits to fix my BMW Assist and SOS. I kept getting the runaround, wrong information and ultimately each time I picked up my car they said they could fix it without me being present. Each time it did not get fixed. It took multiple calls to corporate for BMW Tucson to finally fix my car. Also after 2 months my parking assist started malfunctioning. They stated it was because a rock must’ve hit and it wasn’t covered by warranty. Apparently BMW makes cheap items that can’t withstand normal road activity just so you’ll have to replace it after 2 months of ownership for over $500, for one single sensor. Absolutely ridiculous and this particular BMW dealership is equally ridiculous. Avoid if you can.

If you want your car damaged take it there, here are a few pics of my beautiful BMW 6 series, I baby this thing and look what they did to my fenders, both of them, like the sat on my hood, car went in flawless. came out with these cracks on the fenders, even the pre inspection sheet said ZERO damage, the advisor said so the damage was not there when she took the keys from me

This was the best experience I’ve ever had at a dealership. They will do anything to make you happy. They pull out the stops to make you comfortable. Even for small things. I had a problem with the license plate holder and they asked me to come back the next day, quickly fixed, and rather than hand me the keys and say goodbye, the guy walked me to my car and opened the door for me. That is way above the bar for service. Thank you all, I’m loving this 530i.

Lanie was fast and attentive, took care of everything efficiently.

Pleasant and great service.

Great buying experience. No pressure at all. Bruce treated me more like a friend than a salesman. Working with service department was a pleasure. Very professional. I would come back for my next purchase.

The service was awesome � Alexa and davida were outstanding service adapt and overcome every situation that arises during the service they all were outstanding individuals in professionalism and performance thank you �Tony

Best place to take your BMW for any service

I want to take the time and thank Paul, Ian, and the entire team at BMW of Tucson. Our experience of buying a used BMW from them was amazing. We were greeted as soon as we walked in the door and treated with the utmost respect by everyone. The process was quick and very professional, with Ian and Paul going above and beyond to see that we had an amazing experience! Thank you BMW of Tucson for making this experience memorable, and we will definitely be back to see you guys in the future for another car!

Good

Always phenomenal service!!!

Took my car in for an oil change and brake fluid flush. It took longer than estimated and no one came out to tell me anything. Car wash was done well and appreciated, otherwise an OK experience. I miss Ryan, my previous advisor.

The sales dept was wonderful! Made it relatively painless to buy a great used car. BUT the service dept left a lot to be desired. I had a 9 am scheduled appt and my "advisor" never came to check in with me as promised to discuss the repairs needed. I had to go inquire twice before she was found and came to talk to me. Part of the work was completed and she told me it would be 10 more minutes. (She was aware that I was now late to work due to delays) After another 40 minutes I went and spoke with the service manager. He had my car pulled up in front within 5 minutes. Was it just sitting somewhere as I waited?? I was reassured by my "advisor" I would receive a call later that same day to schedule a return visit for a switch that needed to be ordered. It is now a full week later and no call. So disappointed in the service dept.

Great staff that took the time to verify and confirm the issue and apply the appropriate fix action. I really appreciate their time and I will visit them again when service time arrives.

Service and reps were all professional and friendly. Vehicle was serviced in a timely manner. Complex was comfortable and clean.

car not ready when said. steering wheel off center. seat adjustments changed.

We did not expect to be able to afford a BMW. However, we found an incredible vehicle at an affordable cost. All the staff at the dealership were professional, kind, and helpful. We will start at BMW Tucson from now on when we need a new car.

I worked with Tony to lease my first BMW, the experience was good during the initial visit which you will find in any dealership. Months after the deal I had a bill from my old lease for >$2000 I called Tony, there was nothing on paper but they honored their word and cut me a check for the whole amount. Customer service is great before and after the sale, if you are in the market for a BMW I would recommend that you visit them and ask for Tony :)

Our new M4 is stunning, thank you!

It was easy and comfortable to get a service done with no hassle or unnecessary items

Really slow— I don’t think it should take 3 1/2 hours to change a battery, nor do I think it should take nearly 3 hours for a routine scheduled maintenance check

Ernie Buck did an outstanding job representing BMW and Autonation. He is professional and knowledable and understood our needs. The sales process was easy from initial visit to delivery. All costs were disclosed, the price was fair. Overall an excellent experience.

Corbin pork communication between service advisor and mechanic. Really really expensive. Failed to fix a number of items that have been requested to be repaired. Not a good experience at all. I had been there many many times before with everything working out okay but this was not a good experience

My service advisor, Kayla, was great - outstanding follow-up skills, kept me informed, pleasant personality, tolerated my many questions and phone calls. Couldn't ask for anyone better. Only negative is the expensive cost to replace a small piece of trim.

I had an excellent warranty service experience with BMW Tucson. Brandon, my customer service representative was professional, knowledgeable and attentive. The service technician did a superb job in diagnostics and in the timely repair of my car.

I had dealt with Bruce just a couple of years ago. Bought a nice car. When the time came to upgrade, I called Bruce to tell him that I was interested in a few cars I had seen on the lot. Went in to see him, test drove a few cars and pick a very nice 2017 model. Bruce went out of his way to give me a ride home to pick up the old car title. Bruce followed up regarding the purchase and to receive some feedback. I like dealing with Bruce and the dealership because they are quick and to the point. Pricing is competitive; the cars on the lot are always in quality condition. Thanks Bruce for all your assistance and friendly service.

Excellent company, excellent cars, most of the sales staff have been here for a very long time, that tells you a great deal about the company. Go see Devin, a nice young man from Germany, gave us a good deal, no pressure, bought a dream car! Second car purchase from this dealership.

Absolutely love this car, the whole process has been very smooth. Devin has been superb to deal with!

The service consultant was very professional and accommodating.

Just purchased our second automobile from this fine company! They use no pressure tactics here, wholesale prices are on the window of most autos. Long time sales people have been here which means the company treats their employees right! BMW makes quality automobiles and it shows! Go see Devon in sales!

Recently Had Car at BMW Tucson for Blower Motor Re-call. Scheduled Appointment 2 Weeks in advance for a 7:00 appointment. I was the first customer their car sat in front to SA office for 38 Minutes before moved to the Shop. I called on Friday 3 times to setup up a ride home, after I Dropped my car, as i had a Rental car for 2 Months, as i wasn't allowed to drive my BMW. Poor Customer Service on Both Parties, Between Enterprise and BMW i wasn't able to get a Ride. I had to sit at the dealership and wait for 4 hours until my car was ready. If you want customer service and you have the time your best Best is BMW North Scottsdale it's a Penske Dealership but it;s light years ahead of what BMW Tucson operates on a customer Service Standpoint

My X5M was in was required service including rear brakes and a warranty recall issue. Service was exceptional. My service advisor Lalania Mueller is exceptional. She is knowledgeable, efficient, professional and kind. She addressed every detail that I need to be aware of. My technician is clearly excellent as evidenced by the working order of my M car. Wash service was excellent, almost thought my car had been detailed! Many thanks to the service department for an outstanding experience. Graig Brown

I would have given them a 5 Star if only they’d dried inside the doors, trunk and hood after washing the vehicle. I took my Beamer in for a service recall and was back out well inside of an hour with a freshly washed car even though we’d talked of skipping the wash because I was in a hurry. Very happy.

Terrific. Salesman was very knowledgeable, courteous, friendly, and helpful. All staf was helpful, friendly, and professional.

I took by 428i in for routine maintenance yesterday. While Katelyn was courteous enough, she wasn't at all engaging; but then nobody in the service area was. The warranty work was performed within the 2 hour time window given; but I can't say this was anything but an "okay" experience.

I was treated great a1 service as if I was buying a 100k car and I was just purchasing a trade in very respectful I worked with Peter he was great!

We've purchased 25-30 new cars over the years. Our purchase experience at BMW of Tucson was the best of our lives.

Service was performed as required on time. Kayla, Service Advisor, kept ne informed I was provided with a X3 loaner. Very happy.

We were very impressed with our salesperson Steven. We received great service. We love our new car and Steven went over and above with his friendy service. Even took the time to set up our phones to the car's systems. And he had sure we were aware of all special features of the car, after we purchased the Santa Fe. Over and Above. So Thankful.

The acceleration problems are intermittent and the tech was unable to solve the problem. Other techs have had the same result. The staff went above and beyond trying to solve the puzzle. Staff is professional and friendly.

I have called 5 times now over the last few weeks to make an appointment with the service department. Each time I’m either hung up on, transferred repeatedly, or placed on a never ending hold. Each time I call is at a different time of day. I would think I was trying to make an appointment with Greasy Bobs Greasy Car lot and not an actual BMW dealership. I’ll be going to phoenix. EDIT.... Have called at least 15 times now and left voicemails with service department. Have yet to receive a call back.

Very disappointed with the Service dept. I brought my car in due to a rear passenger door lock that did not release or open. The dealer charged me $149 for diagnostic fee which I argued is unnecessary, I told the service rep the door lock did not work, the key fob did not release the lock nor did the car all lock release button. The door lock was clearly broken and need to be replaced, there was NO diagnosis required. I did not have BMW replace the mechanism because they charged too much and they’re replied BMW uses only quality parts that are more expensive. I explained that I have had 2 door locks fail on my car, that is a 50% failure rate, so much for using quality parts. Charging $149 for unnecessary diagnosis is akin to robbery

Quickly identified the problem. Car available on time and squeaky clean.

Salesman and staff are very nice and proffesional. When asked if they liked the company,they stated it's a great company to work for. I enjoyed talking to various staff while my sister and brother in law test drove a BMW convertible.

I returned a 3 series lease and I leased a 5 series at BMW of Tucson. The process was easy, no nonsense, and Peter Thomas our client advisor was very helpful and professional. If you live in Arizona and you want a good deal look no further. I highly recommend BMW of Tuscon and Peter Thomas.

Devin from Germany is awesome! We pulled into bmw on accident thinking it was a different dealership. Although we aren't really looking for a bmw, Devin was so helpful and you can tell he loves his job and the product he's selling. I wish your used car lot had more of what we are looking for, because out of all the sales people we talked to today, Devin is our favorite and we'd rather buy from him. We haven't purchased a car yet, so we will keep checking back. Thanks for being an awesome, non pushy sales guy Devin!

Very nice people

The gentleman at the parts department was extremely helpful and courteous.

Ernie Buck is the best! Ask for him if your looking for a used car.

Low key and not the usual high pressure

A very disappointing "first experience" with BMW Tucson. I took my 340i in for standard service, and was told it would be ready at 11am. At 12 noon it still wasn't ready, and my service person asked 3 employees to go find my car, none of whom returned with any information. She asked a 4th employee, who brought my car up a few minutes later. A 2-hour appointment ended up being a 3 hr 20 minute hassle. I hope things go better next time.

Customer service is the benchmark for other dealerships.

Our experience buying our new BMW X5 was very smooth and Ian Butler was very knowledgeable and easy to work with!! We have had one service for the window tinting and it went exactly as scheduled. So far we are very happy!

Outstanding service and friendly atmosphere. I highly recommend BMW of Tucson to anyone considering the purchase or repair of a BMW.

They were very quick to get my car in, and very quick with the repairs. The loaner car was also very nice, and brand new! And when I picked my car up, they had cleaned it, inside and out...very nice touch.

great service, good price. Very well done overall. Great product too, it really hums now!

I am in the 3rd year of my lease and Kayla made this service experienced the smoothest ever.

I had a damaged rim and tire from running over object in road. Because the BMW is built for safety, the tire did not blow! I took it in for evaluation and I needed a new rim and tire which arrived one day later and I was back on the road. Excellent service and follow through.

I had to reserve a loaner one week in advance to get my car serviced. I took the car in early Wednesday morning and expected to get my car back that night. When I called in the evening they had not even started the job due to not having the equipment freed up to fix my issue. When they finally worked on the car on Thursday they found out they did not have the correct part. I was not able to pick up my car until Tuesday at noon. So it took seven days to get the oil pan gasket replaced and a new battery. The total cost was around $1,700 before my extended warranty. Because of the delay the service department reduced my bill by $125. I had hoped for a larger reduction in my bill considering the numerous delays. Tom G.

Upon receiving a recall notice from BMW that stated the corrective service would take one hour, I found myself waiting at the dealer for four hours and twenty minutes. I assign most of the responsibility for this gross underestimate at the feet of BMWUSA but BMW of Tucson's telling me, when I checked-in, that it would take two hours was still way off the mark. Time estimate updates while I sat in the customer service lounge were also significantly off the mark; tending to be too optimistic. BWM of Tucson tried making amends in a follow-up phone call after I returned home and I appreciated that though it didn't make up for my missed meeting or the time I lost when I could have been more productive.

Carl and I just purchased a 128i coupe. So far so good. We LOVE the car. The staff at the dealership, without exeptio, were curteous, helpful, pretty dang funny and were a pleasure to work with. Although it seemed to take forever, it was well worth the wait. It's a great car and a great dealership. Thank you.

We are always treated respectfully. If there is a problem it is immediately corrected and something extra offered. One time, there was a missed item on a service request. They immediately made it right and gave us a free auto detail for our inconvenience. We recently purchased a 2018 X5. There was a hiccup in communication with the first salesperson. Tracy Moorman, the general manager called us personally and referred another sales person, Ernie Buck to us. That same day, Mr. Buck brought out a X5 out to our house. While it did not have all of the features we needed, Mr. Buck worked with us within a few days to find the perfect X5. We highly recommend this dealership. They truly care about their customers before and after the sale.

Service rep was very nice, timely and thorough. Thank you. I don't write long reviews.

My experience with BMW of Tucson was outstanding. I was treated like never before at a dealership. My sales specialist Ivana, was great to work with. She made everything go very smoothly and helped me surprise my wife with a new BMW X1 for Christmas! I will continue to do business with BMW of Tucson

Can't really complain about the work done on my car as yet, but customer service isn't priority. I would give less stars based on my experience but in being considerate I do know that I have to give them a second chance before rating them at a 2 which is what I feel like they really deserve.

Easy and stress free transaction. I came in for service and they took the time and effort to make sure everything was done correctly. Also the lounge has good coffee.

Friendly, courteous staff, Quality work. Completed on time.

I was not planning on buying a car, but Ivana made me comfortable enough to do the unexpected! No regrets...loving my X4!

Love my car and loved my experience at BMW of Tucson!!

Peter and Juan Carlos were awesome! The entire process was efficient and friendly. I have a demanding schedule but they worked around it. Great follow up care as well from all departments. Loving my new car! Highly recommended

While service has generally been good at this BMW dealer. This experience left somethings to desired. Apparently the Service department fell behind, and the service was finished a couple of hours late. I was called and informed, but had to call and check when I had not heard it was finished at 5:15PM. Also when I picked up the car, just before they closed at 6 PM, while it had been washed, the rear cargo area, and underneath compartment, had not been vacuumed.

I have been using BMW Tucson for a few years now. I have taken previous BMWS to them, and I am pleased with the service that they have performed on my current 5 Series as well. I am pleased to recommend this Service Department.

No pressure sales approach. Very friendly associates, sales people and finance representative. They have great warranty packages along with manufacture warranties. Would recommend buying from AutoNation which I've shared with my family and friends.

My wife and I took in our 328xi for a service on January 16 2018. This was the fourth time I took in our vehicle for a service and I must say that I have been greatly impressed with the professional service delivered. Our service advisor Katelyn Withrow is very courteous and kept us informed on the status of the service during the day. We have been provided with a loaner vehicle during each appointment we made during the four years we have owned our BMW which we bought from this dealership. Thank you so much.

Getting someone to answer the phone was a challenge. Getting thru to an advisor was even more challenging. The oil change and wash took longer than expected. The car was washed on the outside however the interior was not. The dash was full of dust, the interior of the windshield was not cleaned. Very disappointing. I was happy to receive an email from dealership letting me know I should contact them if I had an issues regarding my recent service. I immediately called and told them about the email I received and asked who would handle this. The person answering the phone said to tell her and if the manger wanted to speak to me they would call me. I waited one week and no response. Its very difficult to communicate with this dealership.

No pressure sales approach. Very friendly associates, sales people and finance representative. They have great warranty packages along with manufacture warranties. Would recommend buying from AutoNation which I've shared with my family and friends.

Worst service experience I have ever had. These guys had my car for 3 1/2 weeks to change a battery. I started calling after 2 weeks, leaving 4 messages and never hearing back. After finally leaving a message with the Parts Manager I finally heard back from my service adviser. Communication was horrible, customer service was non-existent, and the actual service was half done. I purchased my vehicle from this place, and I love my vehicle but after this, and another past bad experience, I will never be back here if I can help it. 0 stars would be more appropriate.

Really good experience. Honestly the first car buying experience where I felt like I was not drained both physically and mentally by the end of the purchase. Professional sales people. Fair price on my trade in.

Great customer service. Very tempting 3 Series.

Great services!!

Good experience. Battery replacement without an appointment took about an hour, they even took care of an overdue recall

Was never at this business

A real customer centered business. Rate *****.

I manage a small business in Tucson and ordered a pair of plastic bumper stays for an X5, a little under a month ago. I went to install them the other day and both of them broke. I very nicely called the parts dept. and spoke with Carlos who told me I had to bring the vehicle down and start a warranty program. This is by far the WORSE customer service I have ever experienced in my 36 yrs of doing this. I would NEVER treat my customer like that. I plan on taking it further. Be careful when buying from these people. Make sure of your return policy up front. This is NO WAY to do business.

Good service. Service advisor Lanie Mueller very friendly and polite. Always a good experience bringing car in for service.

The service dept is terrible and slow. Advisors are good but techs are clueless. Unfortunately only BMW dealer in Tucson

I recently purchased a 2012 Audi A4 2.0 T Quattro from BMW Tucson, while the buying experience was almost sub-standard.. Their inability to diagnose, repair and most importantly honor our contracted warranty agreement is completely staggering. I brought numerous concerns to their attention including some that could be serious safety concerns and all they've managed to accomplish in 2 days is replacing a visor clip and lug nuts and now have decided to inform me that their sales manager will not sign off on the necessary repairs needed to send me back out safely onto the road? I am extremely dissatisfied and I will ensure they are completely aware by many methods.

German engineering

I dropped my BMW 3 series off for a recall of an airbag problem. I originally was scheduled a month ago, but they called to cancel because the parts had not come in sufficient quantities. I had to call back to reschedule as they did not, although they said they would. My new appointment was for 9 AM for a one-hour job, according to the person I spoke to setting up the appointment. I sat in the lounge for 45 minutes until a service advisor had time to see me; I had to ask what was going on a couple of times before anyone came to get me. I did have two cups of their coffee. The very apologetic service advisor provided a loaner car, because clearly mine was not going to be ready in an hour. I was called at 3:30 PM that the recall was done; I tried to come in to pick up the car just before 6, but called to make sure it would be ready and got voice mail. I decided to come in the next morning instead. When I arrived at 8:30 AM the car paperwork had not been completed, and they still had to wash the car. I finally was able to pick up my car at 9:40 AM, about 24 hours after it was supposed to be ready. Everyone was very nice, but... this was supposed to be a quick, one-hour service for a recall with a set appointment. Not so much.

I just purchased a vehicle from BMW of Tucson and found the staff and service to be top notch. The salesman I worked with was authentic, informed, patient and supportive. Other staff were also kind and efficient. This was by far the best experience I've ever had purchasing a car from a dealership. And, I love the car.

Great service and a nice clean car when finished. Connor is knowledgeable and friendly.

I especially want to commend Devin Shamblin and Brian Loya for their absolutely AWESOME customer service. They not only made our purchase of the 2009 Hyundai Santa Fe easy, but also made the whole purchasing process very pleasant and enjoyable. This is a rare and unique gift that these two men possess. I would 100% recommend them and BMW of Tucson to any and all. Thank you. Anthony P Licata & Mark S Papen.

I especially want to commend Devin Shamblin and Brian Loya for their absolutely AWESOME customer service. They not only made our purchase of the 2009 Hyundai Santa Fe easy, but also made the whole purchasing process very pleasant and enjoyable. This is a rare and unique gift that these two men possess. I would 100% recommend them and BMW of Tucson to any and all. Thank You. Anthony P Licata & Mark S Papen

Excellent service, reasonably priced, customer friendly, took my insurance plan without question. Only complaint is a bit slow for a routine change of a tire. Need more bays, more service techs.

Great service!

It's a dealer

I had a good experience leasing a vehicle at BMW of Tucson, it was fairly typical of other car buying experiences I have had. The staff was friendly and helpful. I would give 5 stars if they would have offered more than just a bottle of water during the 4 hour transaction. I bought my own can of soda in their staff lounge. Not complaining by any means, I just expected a little more from a BMW buying experience. I did appreciate the BMW Genius and found that to be a nice touch. I love my vehicle and would purchase again bc of the people there.

Set appointment and went to facility. Got a loaner car until repair was done.

The absolute best dealer service experience I have ever had! As my M5 is extensively Dinan modified, it took some coordination between then service team to get the warrant repair completed. The car was not only ready on time, but washed and detailed! Excellent customer communication!!

Best car buying experience I have had. Everyone was professional, knowledgeable and friendly.

Professional and friendly staff. Excellent car buying experience!

Went in for a routine oil and micro filter change. I was taken care of quickly and shown to the large and comfortable waiting area. Work was completed on time under the maintenance program. My car was also washed and vacuumed. Excellent service.

I had recently taken my car in to the service department at BMW of Tucson and was especially pleased to have had the privilege of having the Shop Foreman, James Jones oversee and personally work on my car. His work is remarkable and it would be difficult to stress how valuable he truly is. In any profession, there are those who either excel because they are driven, or others who rise above the crowd because they are naturally gifted. And once in a great while you’ll happen to come across someone like James who exudes both passion and skill. When we first met, I was thoroughly impressed by the way he genuinely and patiently listened to me and addressed any concerns I had. My appreciation for him only grew after seeing his work. He has a keen eye for detail and makes difficult tasks appear effortless. After he worked on my car, it somehow felt even newer than the day I drove it off the lot. His care and attention could be seen and felt. Despite his modest and mild disposition, his work demands recognition. He is someone who deserves endless praise and yet he manages to remain so very humble. James is loaded with talent and integrity and to say he is an asset would be an understatement. As if I wasn’t impressed enough, I was delighted to learn that my favorite salesman, Ernie Buck (another extraordinary employee who is quite unaware of his own charm and talent, and someone who I can’t praise enough) was very much involved behind the scenes making sure all was going well with my repair. Whenever I have the pleasure of working with him, he always goes above and beyond and follows up with me to make sure I’m happy and satisfied. Ernie manages to alleviate any sense of worry or anxiety I’ve ever had. I always feel safe and know that I’m in good hands. James and Ernie are both unusually and exceptionally good at their jobs, and they have far exceeded my expectations. Together, their level of customer service and satisfaction is unparalleled. I highly recommend and thank both of them for taking such excellent care of my car and its very appreciative owner!

Purchased a used vehicle. Elmer did a GREAT job working with us.

In and Out. Conner was Great!

I recently bought a vehicle here and found the whole experience very enjoyable. The people are courteous, professional and service oriented.

Outstanding Car with Hybrid Feature. Most of them are Automatic. Feels like a Heaven. Giving Excellent Mileage with all Luxury Features. I can recommend this car to anyone.

Wendy was the CSR and was very professional and knowledgeable. Handled all of our questions and concerns efficiently. Service was completed exactly as we expected and recommendations for anticipated future needs addressed. Service fees were clearly explained and understood and there were no surprises. Very happy with the dealership service experience.

Mr Ernie Buck was very courteous, professional and knowledgeable about BMWs during our interaction in purchasing a new X5.

Client Advisor Peter Thomas is excellent!

In and comleted on time. Very professional.

After agreeing on price the day before, set up an evening appointment to sign what was supposed to be prepared purchase documents. We arrived a half hour early and were asked to wait a brief period. three and a half hours later we finally left the dealership with our car. the buying experience was more than excellent...the document time/process was frustrating at best....even with a set appointment.

I still remember how car sales used to be filled with trickery and shenanigans. These guys put those days behind us and they seem to have taken the hassle out of car buying too. I drove away feeling like I made a good deal, got a great interest rate and a car I love. Every person I made contact with was sincere and helpful. Thank you.

Squeaky floors. Your janitors may be putting too much cleaning fluid in the water.

I saw a Juke online and emailed to test drive it. Steven Tyler was helpful when I went in to test drive. I decided to buy the car and Steven wasn't there . No one went over the features of the car even though I sat for hours waiting for the Finance department even though I was paying cash. I had to come back the next day to do the paperwork and the lady I worked with in France was very fast and helpful. I had asked several times for a second key that they couldn't find or didn't have. They said I would have to buy one and they would call me back with the information. That never happened. No one told me that the Juke only took premium gas before I purchased it. I had to call again the next day about a key and was told again someone would call or email me. I still have not heard from anyone. I am planning on buying/ leasing a BMW within the next year but will not be using this dealership after the service.

Of all the car dealers I have every dealt with (since the 1960's there's be a few), most have been welcoming and courteous but Tucson BMW outshines them all in every way...

The service and staff at BMW are top notch, from A to Zane and everyone in between. Especially the in-house geniuses. Special thanks to Paul Peranzi and Juan Carlos for your attention to detail, courteous and professional service. We love our 2018 430i.

I just bought an all electric I3 and couldn’t be happier!

I purchased a new BMW via my company's buying service. BMW of Tucson was extremely helpful, courteous and timely. Despite the relative "newness" of our sales agent, all of the appropriate experts were readily available, our purchase was efficiently arranged and we closed quickly on a car. Totally painless evolution and great dealership.

BMW of Tucson has an excellent and professional staff. I purchased my 2007 530i BMW on 10/12/06 and they have provided me with an excellent service since that year. I plan to buy another BMW from them in the future.

I recently took my car in for service and decided to speak to my salesman, Ernie Buck about it first. He genuinely listened to and addressed any questions or concerns I had. Rather than just passing me through to the service department which he rightfully and very easily could have, he stayed personally involved and even followed up with me while it was being worked on. I was impressed at how sincere and attentive he was. He clearly pours his heart into his work and his passion is evident. He is a go-getter but is so artful and polished that he escapes being aggressive. I always leave feeling very well attended to and taken care of. I’m so grateful to have discovered him and thankful for all of his help.

BMW of Tucson is far and away the best place to shop for a new car. My family and I have just leased our seventh vehicle from this dealership and they manage to continually impress us. The experience is wonderful and the staff is always so friendly and inviting that we look forward to any reason to come back and visit. The quality of the cars is top notch, but it's the enjoyment of working with these incredible employees that leaves you with such a positive, lasting impression. Everyone from the general manager to the sales and service team is warm, welcoming, and a pleasure to deal with. The salesman are all equally impressive but I had the privilege of getting to work with Ernie Buck who was especially wonderful. His ability and experience is so refined that transitioning from one car to the next was absolutely seamless. I was left in awe at the ease of the process. He was extremely helpful and even followed up with me weeks later to make sure I was satisfied with my car. He was very knowledgeable, sincere, and efficient. I felt very well taken care of and am still grateful for his help. I would recommend going to him to anyone and I greatly look forward to working with him again.

BMW of Tucson is far and away the best place to shop for a new car. My family and I have just leased our seventh vehicle from this dealership and they manage to continually impress us. The experience is wonderful and the staff is always so friendly and inviting that we look forward to any reason to come back and visit. The quality of the cars is top notch, but it's the enjoyment of working with these incredible employees that leaves you with such a positive, lasting impression. Everyone from the general manager to the sales and service team is warm, welcoming, and a pleasure to deal with. The salesman are all equally impressive but I had the privilege of getting to work with Ernie Buck who was especially wonderful. His ability and experience is so refined that transitioning from one car to the next was absolutely seamless. I was left in awe at the ease of the process. He was extremely helpful and even followed up with me weeks later to make sure I was satisfied with my car. He was very knowledgeable, sincere, and efficient. I felt very well taken care of and am still grateful for his help. I would recommend going to him to anyone and I greatly look forward to working with him again.

I brought my 428I in for service and could not be more impressed by Kayla Diaz and the staff who did not overlook any detail to ensure that the experience was perfect. I had to use a loaner which was furnished in the form of a spectacular new X3. This service department is committed to excellence on every level.

Great dealership! All of the staff are very friendly and helpful. I've leased two cars through them and it's been a great experience. I plan on going back in the future.

My recent experience at BMW Tucson was nothing short of perfection. The entire staff mirrors the extreme quality and class one would expect from BMW. Every member of this team from front to back operate together like a fine-tuned machine and their friendliness and warmth is unparalleled. I absolutely love my new 330i and had the privilege and pleasure of working with Ernie Buck. He was very gracious and accommodating and he truly has a vast knowledge and deep understanding of BMW. The appreciation I have for my new car only grew after talking to him about the history and craftsmanship of this fine automaker. Ernie was extremely professional and a true gentleman. I trust him implicitly with my car and am so grateful I had the opportunity to work with him. He made purchasing a vehicle so effortless and enjoyable. I look forward to getting all my cars from him in the future. The only disappointment I feel is knowing I have to wait another three years to do it all over again. I highly recommend this dealership and especially this particular group of fantastic employees. Thank you for such an incredible experience!

Quite pleasurable, thank you! One of the few times I was overwhelmed with a service visit.

Ryan & the entire service department are amazing! Great customer, very helpful & honest. I was accommodated with a loaner vehicle & they helped me transfer my entire Costco purchase from the loaner to my vehicle when it was ready for pick up. Very satisfied with the service team @ Tucson BMW!!!

The best low pressure car buying experience. Got to the point. Didn't take long. In and out. Great people to work with

Kayla and team were beyond five stars, amazing!! Thank you.

Our sales advisor, Tony was excellent! He along with everyone else were so easy to work with. They made the entire process easy. We bought a pre owned 2017 330i with only 2000 miles on it. We are so happy with the car.

Zane Moore is the best of the best. Our seems kind car bought through him at BMW.

We enjoyed dealing with Ryan, he was helpful and informative. We hope he stays around so he can be our Service Manager in the future.

Excellent experience. Recommend you give them a try

I was pleased with the quality of the service and the friendly staff

We purchased a pre -owned vehicle from BMW of Tucson and quite frankly, will not do this again. Being of excellent credit, we were given an interest rate of 5% to finance a portion of the sale. We had just purchased another vehicle two months prior and received a rate of 2.69%. They were les than willing to shop around for a better rate, because they informed us we were buying a "used" car. We ended up going to our credit union and got a rate of 2.8%. THis is something their Finance department should have done from the get-go. I was only provided with one key for the car-when I asked about a second key, standard process when purchasing a car, I was told because I was buying a "used" car, they were at the mercy of the previous owner, who didn't turn in a secind key. Unacceptable. I should not have to pay for a second key. Will I purchase a future vehicle from this dealership? Most likely not.

Helpful, attentive to detail. They have a good team to help you find the car of your dreams

Great 2017 X1 and sales staff excellent, great dealership BMW great for the money

We feel the overall service of our older 1997 BMW Z3 Roadster with 108,000 miles on it was spectacular at BMW Tucson. Wendy was our service advisor and she informed us parts needed had to come directly from Germany, so they provided us a wonderful BMW SUV for the week needed to get parts in and expertly installed. Communication between all departments was prompt and professional, so we would highly recommend them to anyone with a BMW vehicle for the utmost in professional care. We love this classic little roadster !

I live 2 hours away and Had my bmw z4 serviced twice so far and they are beyond nice and helpful! If and when the time comes I'm going to get my next car here. Just hope the buying experience is as great as the service department.

Pleasant, knowledgeable staff - from Sales to Finance to the BMW Genius that helped with the "Tech" ;`)

After a rocky start, I am very pleased with my first BMW and the Tucson dealership.

Ryan Hoganson went the extra mile to take care of my vehicle

Ryan always helps me, and when my air conditioning was not working well he and the mechanic spent hours diagnosing the problem, trying to fix it, and then ordering a new compressor when the fix did not remain. I highly recommend the Service Department!

BMW of Tucson and buying a Certified Pre-Owned BMW were exceptional. Exceeded my expectations.

I bought my first BMW 328i in March. I love it! Our sales associate, Brett Sabino, was awesome! I highly recommend Brett. Just yesterday I had my first service experience. What a great experience. Ryan, my service advisor, explained everything from start to finish. What a nice feeling. Great job BMW!

Had my first service on my 2017 BMW X3. Was very impressed with the facility, service and especially my service advisor, Wendy. She was very professional, courteous and helpful.

I couldn't have wished for a better experience by the sales team from this dealership. Honest, efficient and professional. They made me very comfortable and nicely guided me to the best vehicle I've ever driven. Seemed like they knew what I wanted more than I did and delivered.

Took my BMW 528i in for service at scheduled 8:20am appointment. Marcela Arns checked me into the system and told me the job would take about 1 hour. Instead of using a loaner car, I just told her I would wait in the lobby. She gave me periodic updates, and I was out the door within an hour. Great job.

5-Star treatment from customer service, sales, and maintenance. I highly recommend BMW of Tucson to anyone looking to make a great deal! The sales team is excellent; doing business with Tucson BMW was easy peazy, and Chris Ibarra is definitely a cut above :) Thank you to all the folks who made business with BMW of Tucson a rewarding experience.

Had the most awesome experience of my life. Zane worked with me and we were able to get an new B7 Alpina. He was courteous, professional, and a down to earth guy. The facility is beautiful and really puts you at ease. I never once felt pressured (except for my wife who really wanted the car) and everything was straight forward with no surprises as we went through the process. Maresa was wonderful in the finance. All in all, I highly recommend BMW of Tucson and Zane the sales guy. I will definitely be a return customer in the future!

Lamarr Neely and Miko Simental helped me and my family with the purchases of two cars there on May 13th and May 16th. The vehicles are in perfect shape for used cars. The atmosphere at BMW of Tucson was great, and the manager and finance dept were friendly. Making my experience with buying process much easier. I would recommend others to buy automobiles from BMW of Tucson.

I was very pleased w the service. The repairs were done correctly and we were given a loner

We had a great leasing experience from BMW Tucson. From start to finish, it was the easiest leasing process that I've been through. We will definitely be back and recommend to others!

I had considered going to an independent repair shop but decided to do my service at Tucson BMW this time. I am very happy with the whole experience, including providing me with a loaner when service could only be completed the next day. I'm staying with the dealership for future repairs.

Ryan was my service representative and he was awesome.

The sales experience was very easy and completely satisfactory.

They had to keep the car overnight, but provided a loaner.

BMW of Tucson is fantastic! They are accommodating, knowledgeable and above all professionals. I highly recommend them!

My 15 year old BMW 540i with 162,000 miles had one of those recalled Takata air bags. I received a notice in the mail that the replacement airbag was available so I called the service department. Scheduled a 0720 appointment, was met promptly and courteously despite NOT being a regular customer. Ryan Hogason also coordinated the initializing of a replacement key fob for the car during this service. Car was nicely washed and detailed and I was out the door by 9 AM. Key fob purchased through the parts department and the BMW Car Club of America discount on the "part" essentially paid for my annual club membership! They also performed their courtesy inspection/fluid top off. Since I do a majority of my own service/maintenance and pretty meticulous about it, I was glad to find out that there were only 2-aged related minor items that will eventually need fixing.....glad to know that their mechanics did an honest assessment! Would definitely considering using them in the future!

Always have a pretty good experience here. Wendy was great, the only thing is I love when they bring my car back clean and they didn't wash it this time. 4 stars!

Had an appt to view a car. Salesman was not there. 10 min later it was determined that the vehicle was sold the prior evening. Left empty handed. Would have been my second car from them.

Completely satisfied with Wendy Angelini, Assistant Service Manager. Completely satisfied with BMW service department.

Great Dealership and the Service side of the house is fantastic. Great X-4, Great Dealer and Great Service. I recommend them to anyone in need of a new car or service for their car

Have been buying and driving BMWs since 2003. Love my current 328i and greatly appreciate the service at BMW of Tucson. Ryan and all the others do a great job whether I'm in on an emergency (not often) or appointment. Thanks.

Very good experience buying this car at this dealership. Friendly, personable and efficient team.

Ivan Salazar at BMW was amazing to work with. It is never easy dealing with car repairs, and he went above and beyond to help me out. Thank you Ivan!

Very pleased. The service was performed as requested and done on time.

Overall a great experience! First time BMW owner and I couldn't be any happier!!

Service was excellent as always and done in a timely manner

I was welcomed very well and Mr. Salazar was very helpful with all of my vehicles needs. I will continue to use Mr. Salazar as my Service Representative. Thank you

Very courteous staff, repairs are done well, car is washed and vacuumed when returned back to you. All is excellent. Suggestion: Soda in the fridge would be great for those that don't drink coffee and you're not in the mood for water.

We initially tried to buy our new X3 by going to the dealer in person, however the manager was unresponsive to our requests and would not make a deal. We followed up online and the experience was much better.. We were able to finalize the deal quickly online and schedule an appointment to pick up the car and finish the paperwork.

Service was very good, loaner car was nice, problem was solved

I was VERY IMPRESSED!!! 1st time buying a BMW & I was very impressed with Zane our dealer..... he wasn't pushy, he explained things very well, was patient in teaching me all the bells and the whistles of my new BMW even when at that point he wasn't sure if I was for sure going to buy the 740 Li.... I am one very Exited Gal with her Dream car!!!

Bought a 3 series from Lance. Great experience overall. I wouldn't buy a BMW from any other dealership in the Tucson area.

Expedient and friendly service for my X1- thanks, Steve Joseph!

Excellent experience!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Muy buen servicio y el personal muy amable,especialmente Carlos y Marcela

I was treated well by the manager and salesmen. They delivered my car to me from Tucson, AZ to Benson, AZ. I am impressed with the professionalism of the whole staff from sales to service.

Was in search of a new SUV, dropped in to check out some new 2017 X5's. Was greeted by a sales associate that was not to excited to be at work. Opted for a Test drive, the sales associate fetched some keys and went for a ride. I thought i was going to drive the sales associated drove the car for 85% of the test drive. He stopped in a residential area to swap seats. I got a mere 1.25 miles behind the wheel. Looks like i have to head north to get some customer service and actually get to drive the car.

Truly the most professional service in all of Tucson! I purchased a brand new BMW and the dealership was more than willing to work with me on my trade in. I recommend that anyone who is in the market for a new vehicle to visit BMW of Tucson and talk to Juan Carlos.

Five star service in all areas and departments. Many thanks.

My service advisor Ryan is the ultimate advisor. He always listens attentively and answers all my questions. Their service is prompt and professional. Tucson BMW is the best.

Their service department is terrible. We've had several less than stellar experiences with this place. Beware..if your car it too old they won't give you a loaner. Last time we made an appointment on a day they would have a loaner (this was last year so our car wasn't too old I guess), we get there and they don't have any cars. So we sat there for 4 HOURS waiting to get an oil change while we needed to be at work. They truly don't seem to want our business and nor do they care. They give the brand a bad name and we will not be back. We won't buy another car here either. They suck.

Everyone polite and helpful. Very efficient. Car ready when told it would be.

This is the 4th BMW lease from Tucson BMW. Everything went well as usual!

Lance, Connor, and Marissa took great care of my business purchase. Highly recommend them for all your BMW needs. Phamily LLC

I love the people at BMW Tucson. They are courteous, knowledgeable (they can actually speak intelligently about the subtleties of their cars. ) They are respectful and they want to do best by their customers.

Marcella has been my service adviser for a few years and always has a great attitude and is very knowledgeable. I had some issues related to a recall and the repairs were done in a timely fashion. My experience was a good one.

I like waiting for my 128i to be serviced. Free wifi, water and hot tea. A very comfortable waiting area�

I was having a car I purchased off of lease but still under warranty-excellent cooperation and service and very patient with me as I worked through the process of a couple of minor glitches.

Have a great service and experience here. Thanks. Will be back in 7000 miles. ；）

Very good service. And being provided with a loaner car really helps...

We really enjoyed the experience of purchasing our new BMW X5 at BMW of Tucson. Our sales person Todd Crain is very knowledgeable and friendly.

I really enjoyed working with Steve. Great, timely repairs and a fantastic waiting area.

I had service on 2014 BMW and AC repairs. Everyone was nice. I was in and out of service department quickly. I got a nice loaner. I would rate the experience a 10

All star place. I had to take my son's BMW in for 2 different recalls and the service department treated me like royalty. They were efficient, knowledgeable, and fast. I didn't purchase the car from them but that didn't matter...

This is a nice, clean, efficient dealership and service center. Like all dealerships, they do try to upsell you a bit, which I resent, but they're not pushy about it, which I appreciate. Sales personnel are professional, polite, and courteous. I will probably buy my next car from this dealership in about 10 years.

It took me almost 40 years to finally own a BMW 320i like my college buddy had, but now I have one and I am loving it !!

We bought an 08 brand new in 09. It is a 335i, super fast and we dearly love the car. It only has 30,000 miles on it as we are gone all summer and leave the car here. The local dealership is excellent. Our son has the 335i as well and loves his too. What's not to love?

Lance Light Thank you! The expierience I had at BMW was amazing! I appreciate you taking the time and educating me on all that BMW has to offer. As a new BMW owner I feel very satisfied with my purchase:)

Had my 2017 BMW serviced recently. Making an appointment was easy. Dropped my car off outside couple minutes before my scheduled appointment, this is where the issues lie. Time from drop off till when it gets taken to the shop was 25 minutes. SA told me over an hour to perform a vehicle check and oil change. Dealer needs to get cars in the shop in time not sitting around waiting. The Sales team and Service Team at BMW Tucson are not very people oriented. I didn't even get a thank you when I picked up my car

Problem was resolved this time; previous replacement part failed in 2 weeks. Key to my positive feeling was the service provided by Steven Joseph, the Service Rep. Very responsive and showed he was concerned about the inconvenience caused. I will use Steven in the future.

Dropped off car for service. Looked around showroom. Bunch of snobby sales men doing nothing. Not one asked if I needed assistance. Venture out to the lot and not one sales person had any enthusiasm to come out side and ask for assistance. I was looking for a new SUV to replace my wife's current 2013 tdi touareg

I recently bought a 535i CPO. About a weeks later, I noticed that my audio was cutting out for a fraction of a second, randomly, about every 10 minutes. I was afraid that if I took it in for service that they wouldn't be able to duplicate or find the problem. Well they confirmed the problem within the first day, checked the radio, connections, and the amp, and then fixed the problem a couple days later. It ended up being the factory amp. I'm very happy with there thoroughness. Thank you!

Steve Joseph is a knowledgeable service writer who knows his "stuff". In addition, he is a true gentleman. Kept me informed as to the progress of work. Highly recommend.

I just bought my first BMW last week. My 2016 X1 is a wonderful car to drive. Couldn't wait to take it on a short road trip to Chandler last weekend. Just suddenly realized what I have been missing all these years. I went into the dealership originally to look and had no intention of buying that day. My sales person, Marcos, was great. He knew the product and spent the time I needed to know it was the correct deal and the right time to make it. BMW has checked back with me over the last week to see if I need any further assistance. If this service continues, I will be a lifelong customer.

Found a used car only and requested more info using a third party auto search service and was contacted within about 15 min. in regards to my request. The internet sales manger was the person who contacted me, he was friendly and helpful. He emailed me all the information about the car and once I got off work I drove over test drove the car and bought it. The whole transaction only took about an hour. The dealership was clean and the staff was very helpful.

My experience was awesome in all aspects. I successfully returned the car I was leasing and got into another lease. All the individuals involved were very professional, and friendly. Excellent dealership!

I've been driving my new 2017 X1 for one week now and am already positive that it is the right vehicle for me. This car has it all. My salesman was amazing. The entire dealership was professional and welcoming. Steven was knowledgeable and took the time to make sure I was happy with this car buying experience. I traveled 100+ miles to work specifically with this dealership and will gladly buy from BMW of Tucson and Steven Turner again in the future.

It's unbelievable how smooth our process was in buying our vehicle. By far the best car buying experience we've had. When they say no haggle pricing, they mean no haggle pricing. I'd like to compliment our sales rep Francisco who has been great! He never pressured us and was very patient while we looked at other vehicles. He and Paul who is his sales manager were extremely professional and although we purchased used, they have treated us as if we were buying a brand new BMW. They have also followed up since to make sure the vehicle is still running smooth. This has given us peace of mind that we were sold a great vehicle. Have and will continue to tell everyone about how great this dealer has been to us.

This was a very easy process of selecting the car of my preference, test-driving, and discussing the acquisition options. I leased the BMW 328i, and I am very satisfied that I did. I feel that I belong to the BMW family now and that I can stop by the agency at any time.

Nice and easy is the way buying a vehicle should be and that's what I got when I visited BMW of Tucson. My Salesperson Steven was easy to deal with and no harsh sales tactics. The whole experience was really easy and fast. Love the no haggle price policy. That alone would send me back. Again the Salesperson Steven was really great. Thank you Steven.

Terrible service. Refuse to handle select safety recalls. Agents are short and have no interest in helping you or returning messages and calls. They spent 4+ hours searching for my parked car in their tiny couple acre car lot. Never buy from these people or utilize their auto services.

I would not recommend purchasing a vehicle from this dealer.. there are so many who are helpful and do not misrepresent their products.

Excellent customer service. Friendly and engaging sales staff.

My first service. Overall easy experience. However I had to wait 1 hr and 45 mins as the car apparently needed brake fluid, pollen filter and windshield wipers as well.

My 528i was having some transmission issues. I took the car to BMW Tucson, Marcela Arns and received excellent service. The car now drives like a dream with no issues. They needed the car a couple extra days to properly diagnose the issue, but Marcela got me loaner and kept me posted on updates with my car. Turns out the transmission issue was a major expensive part, so Marcela went to BMW corporate, and they agreed to cover 85% of the cost due to the low mileage and the fact I'm a loyal customer. This is just the kind of support and service you expect from BMW, but Marcela Arns made it all happen. I'm very thankful and very happy. Highly recommend BMW Tucson--see Marcela Arns for any service issues.

Car was serviced on time with an additional issue corrected overnight.

Perfectly pleasant no hassle showed me exactly what I wanted & am loving the car!

My last visit to BMW of Tucson was just as good as the time before. Ivan is great at what he does and always gives me great customer service. He makes sure all my needs are met and discusses future maintenance needed so that I understand completely. Great experience and good atmosphere!

I walked into the dealership and was immediately greeted by a nice young man named Lance who was both kind and knowledgeable. I had already found a car I wanted to look at online (at cars.com) and I showed him the information. With-in two minutes he had procured the keys and pulled the car up to the front. Before the test drive he told me up front that the price on the window was the price plus approximately 10% for state and city tax as well as a docking fee. Afterward, when we went to talk price he hadn't lied, there were NO hidden costs. During the test drive, he was nice, funny, and offered good conversation. The buying process was fast (as fast as it ever is) and all the information was given including a carfax report. The finance guy was also kind and witty, overall making this a very easy process. 10/10 recommend.

Good customer service. Would come back to this dealership again for service or any other purchase of a car.

Everything that I asked to have done or checked out was done. I had a loaner car which made it easy for me to not have to sit there all day.

I was very pleased with my experience buying my new 2017 BMW X5

BMW of Tucson was a great place to purchase a car! Straight forward with no hassles or haggling. Lance Light was extremely knowledgeable and a total professional. He came in on his day off to show me a car that I ended up purchasing. I would definitely recommend giving them for your next car purchase.

My experience in buying a pre-certified BMW was great .. The staff was professional and helpful, especially our salesman Lance Light.

That place rocks! Best car buying experience ever, from before even walking in the door.

Quick and very efficient service. My service adviser, Steve, was fantastic, worked with me prior to service, then kept me appraised of what was taking place and then went over the results. A good experience.

After many years dealing with another local dealer's declining customer service, I was pleasantly surprised by my experience with the staff at BMW of Tucson. Their professionalism did not end after the papers were signed, and I was off the lot. Lance followed up to verify that I was enjoying my vehicle and Jeremy quickly handled some additional finance questions for me, one week after my purchase.

Called Monday about 4 to make routine appt. for oil change. Tuesday, 9AM I arrived for the appt and was on my way home 1.5 hours later! Everyone was super nice and efficient. On the inspection everything was fine except that I need new tires. I expected that. It was a pleasant visit.

I called ahead of time about a 128i I was interested in and when I showed up Lance was there to welcome me and the car was already sitting right out front ready for inspection. The customer service was awesome and left me more than willing to come back for any future purchases.

Prompt, pleasant service. Happily, my car in under warranty so there was no cost to me.

Ivan and the BMW Tucson team are polite, professional, and honest. They clearly explain your options and make you feel comfortable while you're waiting. When we had extensive repairs on one of our vehicles, they provided a beautiful loaner car. Thank you for the service!

Salesperson was great. He showed us what we were looking for, took us out on test drives, and gave us an overall view of each BMW. The finance.process was more intimidating. We felt very pressured into buying an extended warranty. It was very expensive and it made us feel like we were not going to be able to afford the car because repairs would be massively expensive. It almost made us change our minds

Good experience, when I picked up the car I noticed the hood open, so who ever did the service they forgot to close it

Had a really good experience as always when I brought my car in for service!

Ryan Hoganson was professional and went beyond the requirements of outstanding service. We would definitely use BMW of Tucson again because of a service representative such as Mr. Hoganson. Thank you again for the outstanding experience. Glenn and Patricia Malloff

Even though we were buying a used 5 Series for much less money than most cars on the lot we were treated with the same professionalism and courtesy of any other customer. Juan Carlos was awesome to deal with and the rest of the staff made this a very pleasant transaction. My best car buying experience by a long shot.

I brought my M5 in with a tire issue. Marcela Arns handled my warranty effectively and had me on my way quickly. I appreciate the good service.

Very good attention and service, rapid response diagnostic

Great experience, car works great, very satisfied, Jade was fantastic

Purchase went very smoothly, The salesman was and has been very helpful.

My husband and I had an excellent experience shopping for a Certified Preowned X3. Steven Turner was informative and made the buying process easy. I have been pleased with his after the sale follow-up making sure I didn't have any questions and making me feel that I was a valued customer. The showroom is beautiful and comfortable and every one we met was courteous and friendly. I look forward to a long relationship with BMW Tucson.

I brought my car is for routine service. My service writer did a review of the information from the car and did all the needed services. I had an early morning appointment and my car was ready within 2 hours, including a wash. Yeah !!

Outstanding team! They made the whole experience so easy. A huge thanks to Bruce Canterberry for his help in getting us settled and into our new 550i. I would definitely give them my business any time.

The Service Department is about the best I have ever experienced. Steve Joseph is a fantastic and very trustworthy service advisor. My only complaint with this dealership was the buying process and the salesman we had two years ago was, unfortunately, what one would expect in the car business. In this regard, Lexus has by far the best sales experience, whereas this BMW dealer has by far the best service department experience thanks to its service advisors.

First off, Jade Hilliard is amazing and very gracious. She is very open and provided me with the appropriate details I needed regarding my car and the services needed to repair it. She was very helpful indeed and feel most comfortable coming to this facility over any other. While I purchased my car from another dealer, I will surely buy my next vehicle from here as I experienced the utmost honesty and integrity from every person I interacted with. Kudos to your entire staff at BMW of Tucson. Thank you for valuing your customers.

I will always go to BMW for my vehicles. We bought a 2013 3 series and the car is great and so was our sales men and everyone else there was great.

As usual, my experience with BMW Tucson was first rate. They did a fantastic job servicing my Z4, then had it detailed. Gave me a brand new loaner car that was clean and a pleasure to borrow. They called me promptly when my car was finished and were totally professional. Jade, who handled the service appointment was top notch. I bought my Z4 there and even though I drive down from the Phoenix area, it is well worth the trip. Wouldn't go anywhere else. Thanks to you all for your professional and courteous service!

Still waiting for a response on repairs that should have been done but problem still persists. Sales people call you immediately when they think you are buying......When you have a problem? Crickets..........

Ivan Salazar took care of my car's routine maintenance, answered all my questions and made sure I was happy with their service. He even added a car wash/detail!

I PURCHASED A NEW BEAUTIFUL NEW X1. THE SALESMAN, LANCE, WAS EXTREMELY HELPFUL. LOVE MY NEW CAR.

Painless process even included wiper blades as part of the no-cost service. Ivan was a pro.

Got all repairs done in one day. Got a replacement vehicle- made the experience very easy

Great service from BWW roadside service to the quick service at the service department. Ryan was most caring and helpful. Fabulous job overall!!!!!

Overall very good experience. Only issue took 45' more than told upfront.

Todd and the entire team provided excellent customer care. Todd makes the sometimes difficult and frustrating vehicle repair process much more pleasant by having a great attitude, arranging a courtesy car within minutes, diligent care to fix the vehicle, and organizing a team effort to get to the bottom of the problems. Every person I encountered was helpful and nice. Todd is great!

Everyone is so friendly and professional. .my car looks and runs great

Service was great ! X1 BMW is the car we have . Ryan Hoganson was very helpfull getting us in for service a day earlier , than our scheduled service .

IT was for a recall and it was handled properly with no hassle.

Purchased my first BMW. Could not be happier with purchase and service. If you are thinking about BMW I strongly suggest you take a serious look at BMW Tucson and ask for Eddie Martinez.

my husband took our car for a service. it was good. the representative was nice, the service was good, we are very satisfied with the service.

My experience was outstanding. Service rep Marcela informed us how the repairs were progressing and how it was being done. Our loaner car was outstanding. We are very pleased with the service received from this dealership.

Brought my car in because of black smoke coming from my tailpipe. The service shop diagnosed a cracked valve cover, and contacted the extended warranty company for coverage. The warranty company sent out an adjuster to assess the damage, etc. All the while, Todd kept me informed on the progress and status of my warranty claim. The warranty company was a true pain in the butt, but Todd was persistent in attempting to get a decision and, again, kept me informed. Todd also provided me with a loaner car which I kept for the duration of the repairs. The warranty company made a decision after 2 days (and many phone calls from Todd and myself). When my wife came to pickup the loaner car, she commented on how friendly and professional the entire service staff was towards her. Todd is truly a great service advisor and worked with me to get my car repaired, despite the obstacles from my warranty company. On a side note, I bought the car from a dealership in Scottsdale, so the warranty was not sold through BMW of Tucson and I did not blame them for my problems. Overall, my service experience was exceptional and the staff was courteous and friendly.

Very pleased with courtesy and service. X3 is a great vehicle. Special thanks to Steve for coordination and making us feel welcomed.

I am very happy with my car. If I do have a service issue Jade at BMW in Tucson is always friendly and professional. Gets my car in as soon as possible, I can get a loaner vehicle so my schedule is not interrupted. Cant say enough good things about Jade. She is an asset to the dealership!

Marcela took care of my service and repairs needed very promptly and explained things where it was easily understood. My drop off and pick up was very quick, organized and efficient. Everyone was very friendly and professional.

I recently purchased my first BMW Series 2 at BMW Tucson, Thanks to my wonderful advisor Mr. Eddie Martinez I have a beautiful new convertible. The entire experience was painless and smooth. The easiest, most respectful and best car purchase experience ever. I highly recommend Eddie and BMW Tucson if you considering a BMW purchase.

Who would think that getting one's car serviced would be a pleasurable experience? Well, at BMW Tucson, it was definitely a pleasure. Service is efficient and complete and the wait just about as comfortable as possible. Sipping the complimentary cappuccino, relaxing in plush leather chairs, while working on my laptop with complementary Internet access--what's there to complain about?! Plus, I get my car back sparkling clean and smelling new again. Thanks, Todd, for great service!

Annual checkup service by Ryan Hoganson. Excellent and timely service. Ryan was great by explaining everything in detail.

Great experience from the awesome customer service of my service advisor Steven Joseph to the clean and welcoming waiting area. Every employee I walked past or caught a glimpse of went above and beyond to say hello and offer a smile. Thank you BMW of Tucson!

Great service Getting a loaner really helped. Jade, Service Person, was helpful.

2015 BMW 320i Certified Pre-owned Kind and helpful staff

Marcela is always great and professional. She goes the extra mile to make sure everything is done right the first time. Trust her with your precious BMW and you won't go wrong.

BMW Tucson is always a good experience. Great customer service! They are very professional and helpful.

Service is impeccable; fast, friendly, efficient. Repairs are completed correctly the first time, and when promised. Service adviser Jade Hilliard, is extremely pleasant to work with and very thorough on the needs of the vehicle.

Thank you Todd for taking such great care of my car as well as me. I appreciate the ride to the gym and the great detail you did on my car!

Steve Turner made the buying experience a smooth one. He was always available to address any of my concerns and made sure the vehicle I purchased was the right one for me.

I easily made my service repair appointment by phone, then showed up a little late to have the service done. The repairs were done nearly to the minute and at no charge. My car required a new battery due to it being replaced. Everything went smoothly and easy.

Good service and Jade Hilliard is always a pleasure to deal with.

Issues with the 3rd party warranty company did not exactly make this my best experience. However, Ms. Arns was extremely patient and professional as we worked out the issues and the service was still completed before the weeks end.

This is my first BMW and now I know why they have a reputation for luxury. It;s not only the car but the service.

Ryan was EXTREMELY helpful with in and out of the box solutions

Very friendly, organized, everyone knew what there job entailed. The only downside was that they have a 'state of the art' coffee machine, and it was really awful coffee!

Run flat tire went down, needed replacement. Service crew did a great job of explaining what needed to be done, and then did it.

Great customer service. Very friendly and proactively helpful.

Steven Joseph, our representative, was delightful. Wonderful experience!

My car's air conditioning was having a problem and Todd was able to get me in the very next day. He had Steven Joseph take care of me since he was off. Steve was extremely nice and professional. He took care of everything quickly and did a great job communicating with and letting me know the status of my car and explaining what was wrong. It was a seamless, easy process. My car was back quickly considering a part came from Germany and it was clean and ready for me and running perfectly. Most of all I appreciate the care and consideration of both Todd and Steve. Both employees are a pleasure to deal with. Thank you for the great care and service!

Not enough words to explain but Profesional service

My sales rep.was Zane Moore and he was very good at his job. I was and is comfortable dealing with him. I will recommend him and bmw of Tucson to my friends.

It was a pleasure buying a car from this dealer. The attention to the customers was excellent since the beginning.

Zane made this a great experience for me! Buying a new car can be scary, but Zane was very helpful and made the experience actually enjoyable.

I recently purchased a 2013 328i BMWi from BMW of Tucson. I would like to thank you for the assistance your company gave us in purchasing the car. I can say that I'm greatly satisified with the car. I would like to thank your sales representative, Lance Light, for his great customer service and knowledge of the car. He assisted us very well. We felt we were cared about as a customer and would recommend your company to anyone interested in buying a BMW. Thank you.

I was happy to work with Steven Turner of BMW Tucson. From the time he answered the phone to my walk through and follow up phone call everything went very smoothly ! Everything was Set up on my cost and financing as I had requested and it was a very positive experience. Treated with respect and Steven made it a great experience. Go to TUCSON BMW/ work with Steven Turner !

Ten days ago I made an appointment for an oil and filter change. Courteous phone conversation, service rep gives me some options, I pick one and he asks if I will wait while the work is done. Affirmative, I tell him. Got an email confirmation of the appointment the next day. Two days ago got a reminder email from the dealer. Another one yesterday. All the data about the appointment was correct: Your appointment is today, March 21, at 10:00. I live in Green Valley. My wife and I drive the 40 miles to the dealership and arrive right on time, at10:00. We are met at the service entrance by a young man who asks if we have an appointment. We tell him Yes and give us our last name. He checks us in, takes our keys, he asks if we will wait while the car is serviced, I tell him Yes, and we go to the customer waiting area. Thirty minutes go by. At ten thirty another service rep comes out from the services offices, approaches us, and asks if we will be waiting for the car while the service is performed. I'm puzzled but tell him Yes, we will wait, he nods and tells us that the car is ready to go into the shop and the service will likely take an hour and forty-five minutes. As I'm trying to digest this info my wife protests, "But we have an appointment." The service rep responds that yes, he knows that but the service dept. has "been really hit hard this morning." Then he turns and walks off. My wife and I take a few minutes to "collect ourselves," calculating that even though we had an appointment for an oil and filter change at 10:00 a.m. and arrived on time, we won't leave the dealership until 12:30. That is, our oil and filter change will have taken two hours and fifteen minutes. At that point I go back to the service rep and tell him we can't accommodate him and need to leave. He gets up and takes us to our car, which is still outside, not in the service area, and we leave. We drive the forty minutes back to Green Valley with the scheduled work not done. I honestly don't know why this dealership parades a service appointment process in front of customers if it means nothing. Apparently everything is on a first-come first-served basis, regardless of customer promptness on the day service is scheduled. I

The best service I have ever encountered! The staff is great and professional! You all are doing a great job! We ,as customers, can be very cruel ( I know due to having years of experience with customer service). The flow of customers seems constant which means maintenance is doing something right. Shout out to Ryan...You Rock!!!

Service is absolutely terrible, period. I took mine for a simple inspection, oil change and sos signal set up before my winter trip. It took them two days to get it "ready" (or better to say, get rid of it). Seriously! They even didn't give me a loaner for the first night and never called that it is gonna take more than one night (for an oil change!!!!). Why not calling me?? The second night, I asked and they then had to give me a loaner until my car gets ready. The first surprise was that the service man had left without being there to explain why it took this much time. The second surprise was when after reading the documents... I found that they didn't set up the sos signal before I go on my winter trip. Frustrating? Just the beginning... On the road with the first time cold weather, the windshield fluid gone frozen! That is while I explicitly told them to make the car ready for my WINTER trip. And I was so wrong being sure they have the knowledge to put a low freeze point liquid for me. This ignorance could have led to a serious accident for me or others. More surprise was that the oil has gone bad all of a sudden in its 30% life time while again I had emphasized to put the top quality engine oil for me. And when I called them multiple times to ask about a relevant error message on the iDrive, a new genius individual, after repeating everything I know already, tells me she recommends to bring the car in. Well... congrats for being the least knowledgeable and worst service center ever I have experienced...

During our trip, we needed to have our scheduled maintenance performed. We got an appointment quickly and the service adviser who helped us was Marcela Arns. She took care of all the procedures to handle the maintenance included in our Canadian package and explained it all to us. All procedures were done with BMW . We had a Super service and they treated us as if we were one of their own best client. Thank you Marcela and the Tucson team.

The moment we arrived we were greeted by Bruce, A fantastic sales associate who walked us through and was excited to help us . Every question was answered even when we called back days afterwords . Fantastic experience !

We were not easy customers to deal with but our Salesman t Tucson BMW was so patient and so flexible that he stuck with us through several weeks of shopping different dealers, makes and models. He was always friendly, always informative, and with no pressure. His knowledge of the BMW inventory helped us to find an X-5, which we thought was out of our budget. He helped to structure a deal that we could live with and minimized the negotiating games. The entire process was made much easier because of our salesman, his knowledge of his product and his kind efforts.

I live in Tempe but the dealership is located in Tucson. I worked with Eddie Martinez over the phone on coming up with a guarenteed out the door price within my budget. There were no additional hidden fees upon arriving in Tucson. He even had a purchase order printed sent to me before I left to purchase the vehicle. The team at bmw was able to provide me with a fair apr as well. Marissa was very helpful finalizing all the paperwork and explaining all my options as far as extended warranty and such. Overall I couldn't be happier with my first car purchasing experience from a dealer.

Last spring my wife and I purchased a home in Tucson so we could spend winter months in a sunny place. We're natives of Virginia. When we returned to Tucson in early December, one of our first tasks was to find reliable transportation. We spent two complete days looking at vehicles at several different Tucson dealers. It's not a fun job. Our last dealership visit was to BMW of Tucson. We have a BMW in Virginia and are huge fans of the product so, we thought it would be great to get a low-mileage, certified BMW. We were quickly greeted by John Owen at the dealership who went out of his way to show us different cars and to answer our questions. I'm 63 years old and have bought a lot of vehicles over the years. Dealing with John was the most relaxing, personable experience I have ever had buying a car. He knows his product and went out of his way to make sure the vehicles that we bought fit our needs. Yes, we ended up buying TWO cars that day. There was never an iota of pressure. If you shop there, you should definitely ask for John. Finally, let me comment on the dealership. This operation is a class act. Everyone working there is on the same team, making sure that your needs are being met. One person, Russ Lange, is dedicated strictly to making sure you understand the capabilities of your car. He will spend as much time with you as necessary to make sure you completely understand your vehicle. All in all, a great car buying experience!

Jade my Service Advisor was very professional and accommodating. This was our first BMW service and it required an additional repair. Jade provided us with.a loaner and the work was completed as scheduled.

Top notch treatment. Steven was very helpful sales rep and the finance rep made the paperwork easy.

This was my first experience buying a vehicle from BMW of Tucson. The service was professional, knowledgeable and friendly. Overall: Good experience.

Scheduled my car on line for service, after receiving email service was due. Each time, I'm immediately greeted, meet with my service advisor, Marcela Arns..Marcela explains what services are to be done and if I need a loaner....I chose to wait....nice seating, coffee, donut holes, television, magazines, and always clean! Marcela lets me know my car is ready. Back in her office she explains what services were done, walks me to my just washed car! Great experience

Great service visit - service rep Marcella was helpful, pleasant, and professional.

My service rep Marcella was helpful, pleasant, and professional. Will request her on my future service visits.

Was driving down River Rd about 8:45am and some jackass driving a BMW X5 with a dealer plate DL2S55 was on my ass and driving extremely aggressively! Does not look good on your dealership at all. Get it together! If you drive like a jackass in your own vehicle, whatever, but in a company vehicle?! Grow up!!

Bruce was extremely patient with my questions about car. He is extremely professional and made my purchase as smooth and easy as possible. I hope to become a long term customer.

Service was outstanding through the entire process from purchase through finance.

I typically don't write reviews, but I felt as though I had to share my experience in buying an X1 from Zane. Before I even entered the dealership (without an appointment), Zane greeted me outside and made me feel extremely comfortable as he showed me around the dealership. He made it a point to ask worthwhile questions, not just mundane ones. Long story short, I went with the X1 not because of the vehicle itself, but the service that came along with it. I'd highly recommend doing business here, ask for Zane!

To work with Juan Carlos Almada, was a great experience . Professional he answer all my questions, and doubts . I will love to countinue working with him and recommend to all my friends

Always has been a hassle buying a car - you know the drill. First the salesman who jumps at you when you first enter the door, willing to take you for a test ride and extoll the virtues of the car. But they can't make any decisions without having to talk to the various levels of management - just like the government or military. Our salesman, Steve Turner, was low pressure, answered questions, got his manager's approval fast, and the deal was quickly done. All while in the presence of quality cars in a sharp showroom. Left with a state of the art i3!

We were interested in both Certified Pre-Ownd and new end of year 2015 3-series when we visited BMW of Tucson. We also went to Carmax. We ended up with a great deal on a new 2015 320i. The entire process was easy and friendly. So far, so good one week after purchase.

Purchased a Certified Pre-Owned vehicle with a trade in. Experience was positive and professional throughout.

Fadie was very helpful and informative during out purchase experience. We had not expected to buy a car that day and were only hoping to get a quote for our old car. The price they gave us for trading in our old car was reasonable and they did throw in a few discounts for the pre-owned car we purchased from them. Fadie let us test drive the car on various road conditions to let us feel how the car was like under the different modes available. I would recommend that you read the information sheet on the car carefully as we failed to do so and only discovered that there was no Bluetooth connectivity in the car after we had purchased it. The dealership does a wonderful followup by scheduling you to have a meeting with their BMW genius who will show you all the secrets and shortcuts to your car that you may not have had the time or patience to discover. Overall, quite a wonderful experience.

Purchased a used M6 from BMW of Tucson. The staff was very professional and no pressure. The car was in excellent condition but things can happen and after driving it for about a week, the air conditioner compressor failed. The car came with a 60 day warranty that covers almost everything free of charge. I am happy to say it's true and what would have been a costly repair was free. I am impressed by how easy they made the process.

Searching for a new car lease I was drawn by the lead-in of a BMW ad. When entering the dealership I engaged with a sales rep who attentively listened to my needs and responded by giving a demo ride in the vehicle of the ad; superior knowledge & thorough - a comprehensive review of all the key elements necessary to understand features and performance; very convincing if one had doubts. All questions answered to my satisfaction - including bringing in the sales manager for a question that only he should address. All, including the finance manager were very professional, affable, and a pleasure to interact with. Follow ups for BMW genius, service/maintainability, & initialization of some key features of the vehicle by the sales rep, and all of the previous, demonstrates a dealership I will not only enjoy but also will have my trust & confidence.

Tucson BMW replaced burned out headlight in my 2011 BMW X5 35D. Cost was less than estimate.

Everyone that I worked with was extremely professional and easy to work with. I was able to find exactly what I wanted and was able to have a great car-buying experience along the way. Specifically, I worked with Steven and Lance in sales. The first day I looked at the Jeep I mainly worked with Steven who was extremely professional and answered all questions and concerns that I had. At first I decided not to proceed with buying the car but later that night I ended up changing my mind. I emailed Steven, and Steven got back to me immediately which was a huge sigh of relief. The next day I went in to buy the car I worked with Lance who was very courteous and made the whole entire process very easy and fluid. There were no hiccups along the way and I had all of my questions answered. The professionalism at this dealership is impeccable and you can truly tell that everyone working there wants to make your next car-buying experience one to remember.