I had to drop off my car for routine maintenance and be at work early, so I called Kayla and she was able to streamline the whole process for me. It was due to her effort that I was able to get in and out of BMW in less than 10 mins and be at work in time.

The experience with BMW tucson has literally led to my family never owning a BMW again. Absolutely terrible. And it cost me $200. I am now donating my car. Thanks BMW.

Exceptional patience, education and personable service by the sales man and staff. Couldn't recommend enough.

Got to Love Tucson roads! My X5 had another screw in the tire and discount tire whom I purchased the tires from couldn’t get me in and my tire was completely flat and unsafe to drive on. I took my car to BMW and they were able to repair my tire in a timely manner and I was able to get on with my day!!! Pretty great when they remembered me from a couple months ago when I had my other tire repaired. Friendly service! Thank you!!

I was just browsing around for cars at first, and they were just one of the places I was looking at. I felt like I wasted their time for about a week while I waited to hear back about other applications with another dealership and my credit union. However, they were dedicated to helping me out. They even offered to come bring the car to my home so I could test drive it to work. I eventually ended up going up to the dealership and gave it a proper test drive. I haven't driven manual transmission vehicles much before, so I was nervous. My dealer, Kevin, took me to a parking lot where I could practice with the clutch until I was comfortable enough to take it to the streets. Kevin helped me understand how to drive with the manual transmission better. It was so much fun to drive it around, I fell in love with it. Even though I wasn't sure how I'd like it at first. They stayed with me and helped me get set up with a nice loan with decent interest rates and I was able to leave with the car the same day. They even refilled the gas for me. Kevin gave me some tips for getting back home from the dealership, as I wasn't too familiar with that area of town. Altogether, it was a wonderful experience. Thanks to Kevin and everybody else that was super eager to help me as I waited and processed forms. They even have a nice waiting area where you can watch tv, sit down, relax, and get some coffee, etc.

The place is clean and the workers were friendly and professional.

Juan Carlos has helped us with two X3 purchase this year and is the most professional and courteous salesman I have encountered at any dealership. I highly recommend asking for him. We couldn’t be happier!

Ernest Buck was amazing. Was a gift for myself and I had one day to fly in and retrieve the vehicle and drive back out of state. They went above and beyond so I could get the exact car I was looking for. Highly recommend!

After a long, hot day of car troubles, I needed a smile and an understanding person. I got both in Jayme. I didn't buy my BMW from here, it wasn't their fault that it broke only a month after I bought it, but I had lost my sense of humor by then. Jayme understood. She updated me on my repairs, ordered just one more thing I felt would give me peace of mind, and never lost her amazing customer service. Thank you.

The service department takes care of what you need.

This was my last visit to this service department. I arrived for my appointment to find the designated service advisor missing in action. There were 3 others just sitting at their desks, apparently not doing anything, insisting that I just sit there and wait. When Kayla finally appeared, she was disorganized and could not figure out how to get her computer to work. Then after a while, she determined that I didn’t have to sit there and wait, she could just call me when she had it figured out. It’s a nice dealership and they do good work, just not sure why they can’t figure out the customer service part.

I was deciding between BMW and a few other brands, but BMW made it an easy decision because they actually have cars in stock and they are all beautiful cars. Even if the car I wanted wasn't here in Tucson, they said they can get it and they did. They said it would take at least a week, but it only took 3 days from California. The overall process was one of the easiest I have ever dealt with for an auto dealership. My salesman Wenmin was very polite, knowledgeable, and efficient. Their electronic signing made life so much easier and less time consuming, and everyone was super nice! They were all very patient and no one ever made me feel pressured.

Great Service! Katelyn Withrow - Our Favorite Service Advisor who’s able to help us with any questions and services we are need and of course the best price. It’s been our 3d time in your dealership and we are be back. Thank you.

BMW Tucson's service department continues to shine. The shop’s crew of superb service advisors has, as a group, firmly nailed that tricky balance between professionalism, performance and personability; of them all, my new service advisor Ryan Lange deserves special recognition. I was concerned when my previous service advisor left the outfit; we’d developed a business-like but easy rapport that I wasn’t sure I’d see again in that shop. My first appointment with Ryan was on 15JULY21, and he immediately put my mind at ease regarding my previous fears. First of all, the man is a consummate professional, works hard to satisfy and to deliver sometimes hard-to-get services; two short-notice maintenance actions, both with loaner vehicles, immediately come to mind (many thanks, Ryan). And he's easy to talk and relate to because of his honestly amiable demeanor and wealth of experience and knowledge, BMW-relevant and not. Ryan Lange is the sort of top-drawer professional who adds value to and ups the game of any organization in which he works; BMW Tucson is fortunate to have him.

Great service advisors, very attentive. A timely turn-around while I waited for basic service.

Good buying experience. Kevin White did a great job of taking care of us.

We went to BMW of Tucson, and had (2) cars we were interested in. We were approached by Salesman Juan Parra. He was excellent & made our buying experience a positive one. We were not pressured, and EVERY single question we had ... he answered. He was very knowledgeable with the information we sought. He is an asset to this dealership, and we strongly encourage buyers to seek him out if interested in a vehicle from this dealership. After the purchase, he also follows up to ensure the experience is a positive one by ensuring all facets of the transaction are followed up on to completion, and to your satisfaction. Thank you BMW of Tucson, and THANK YOU Juan Parra for making our buying experience seamless.

AMAZING....the service couldn't have been any better. I was kept abreast of how my car was coming along. My Service Rep is the greatest and he went above and beyond his duty. I recommend Tucson BMW service for your car.

Great experience

If you are looking to a get a great new ride along with excellent customer service, then look no further - I highly recommend this dealership without hesitation. Purchasing a car can often be an overwhelming task, but my sales advisor, Patrick, ensured my experience was seamless. He’s a very kind, active listener who provided a no pressure, comfortable environment with exceptional follow through and follow up. Their website is user friendly and easy to navigate, which made it very simple for me to know exactly what I wanted before even going for a test drive. Thank you again to everyone at BMW of Tucson who helped me along in the car buying process! 🙏

We were very pleased with our first visit for oil change ,as well as the check on tire pressures!

I've been taking my 1999 Z3 to be serviced here for 20 years and I have to say, this last experience was my best. Jayme took the time to explain the details of what needed to be done and then what was done. She even had the mechanic physically show her, which then allowed her to relate what she saw to me. The multi-point inspection sheet and invoice given to me were both clear and thorough. Thank you Jamie - and the mechanic who worked on my car. I very much appreciated the great service.

Great customer service.

Tyson is very amiable and great to work with. He genuinely cared about my issues and worked hard to get them all resolved. Thank you for a job well done and for being flexible with my crazy schedule!

After having X5 in more than I should in a short period of time I’m needing to return once again to take care of poor work. I respect most people in the service department but it feels like they move in slow motion and I cannot even get a response.

Katelyn was personal and professional. The problem was fixed in short order and I was happily on my way

You can’t get better service, from the sales team to parts and service team!

My experience with Jay Owens was great from start to finish. Very knowledgeable about BMW, extremely pleasant to deal with. He responds even after purchase to all my questions and is very helpful. If I could give him an 11 on a 1 to 10 I would. I would recommend Jay to any friend who was looking for new bmw.

Really nice dealership, advisor was really helpful and the bribery of free ice cream is always a plus

BMW of Tucson repaired my cracked coolant expansion tank, and preventatively replaced my turbo auxillary pump. Not cheap to say the least. BUT I will say the place is nice, the loaner car was nice/convenient, and Jayme is a pleasure to work with.

Head a great experience ruth bmw of Tucson. Polite, fast, and efficient.

I had a great experience at BMW Tucson. Everything went as planned with my service appointment.

As usual at BMW Tucson you made the experience very easy. The parts you needed arrived in a timely manner. It's only been one day but everything seems to be working great. Thank you again for the great service.

I paid $1,953 for a check engine light that was not fixed.

Thank you Jay! Grateful for your OUTSTANDING service. Bravo Zulu!

Very professional service experience

The customer service at BMW of Tucson was second to none. They were knowledgeable, professional and most importantly timely in their service and responses. I highly recommend this dealership to any who are considering purchasing a BMW.

Kayla helped me out so much and painted a clear expectation of what to expect. Awesome place and even better staff! Thank you Kayla!!!!

I visited BMW service department for a regular service appointment and was in and out at the allotted time. After 5yrs of owning my 328i I needed a new battery. So with regular service, a new battery and a car wash, I was ready for my summer travels

Although not the ideal way to schedule a service (I had to get my car towed) Ryan was helpful from the beginning. When parts were not available for a couple days Ryan also made arrangements for a loaner car. He made a stressful time seem less stressful.

Kayla was amazing! She attended to my issue immediately and was able to explain what was going on with the car in simple terms. Her calm demeanor enabled me to stay relaxed in a stressful situation and she never made me feel rushed.... very professional!!

The sales person we talked with was Patrick Taylor, we never felt like we were pressured to purchase a car at that minute. He took us out for a test drive on the car we were interested in and answered all questions we had.While in the office he asked if we wanted water and told us about other they had available. Patrick was great to work with and I would recommend him to any of my friend as the person to work with.

Our purchasing experience at BMW Tucson was excellent. The negotations on the new vehicle and our trade was professional and we were happy with the bottom line. There is not pressure here on any part of the sale and the personnel are professional and knowledgable about their vehicles and options. This is the third vehicle we have purchased at this dealer

This was my first time at this BMW service center, I was glad to meet Tyson my service rep, he made everything pleasant. A little steep for an oil change, that was not his call, but at least I know it is being service by BMW Pro's. I will be back for my next service.

The staff was super helpful and accommodating. We were traveling from out of town when we had an issue with our A/C and they made sure to squeeze us in their busy schedule and repaired our X -5 in less than 2 hours. And such a beautiful and comfortable waiting room. We are very grateful. Thank you Jayme and staff!

Great experience, would highly recommend for purchasing a BMW.

In the past two months we have spent over $10,000 in servicing four of our five BMW's. The service department does an excellent job of keeping our BMW's in peak running order. It may come as a surprise but their pricing for such parts as tires is better than my local tire companies. The Service Representatives that I deal with both Ryan and Kayla are very knowledgeable, thorough, and friendly making for a very pleasurable experience. I highly recommend BMW of Tucson for your Servicing needs. I do get frustrated and do not appreciate that after servicing I get calls and Emails from sales department wanting me to sell or trade my vehicles in. If I was interested I would contact them! For this reason I only gave a 3 star rather than a five star.

I was in for the routine service as called for. All was done efficiently and car was returned earlier than promised. Well done!.

100% SATISFACTION ! THE SELLER WORK GREAT IN MY FAVOR DEFINITLY RECOMEND PATRICK TYLOR !!

The service department was great. My service advisor, Jayme, was professional and efficient.

This was the best BMW dealership experience so far!

Great experience, Jayme Larson got me right in, explained the service needed and even quote future services and prices. Even rewashed my car after being spotted by passing drizzle. Good job Jayme looking forward to working with you again. Richard Clements

Tyson was great. Good service. Good teamwork.

Great experience wouldn’t have changed anything. Made buying a car easy.

Everything was excellent from sales to the financing office. Everyone was dedicated to making sure I was totally happy with my new X5. Special shout-out to Rachel Bracety in sales, who went the extra mile to ensure the X5 was the perfect vehicle for me.

Tyson in the service department is awesome and is super professional! Additionally, he has outstanding customer service skills.

I have lived in Tucson for almost four years and I have experienced nothing but exceptional service from this dealership every time I've taken my car in for routine maintenance and repairs. Their pricing is competitive compared to dealerships I've been to in other cities, and they often text service coupons and specials which is a great perk. I imported my BMW from Canada and the service department has been easy to work with when taking care of any recall work required. For the last couple of years I've dealt with Katelyn in the service department for all service and repairs and she is one of the best service advisors I've had the pleasure of dealing with! She is knowledgeable, efficient, and friendly, so I always try book my service appointments with her. Katelyn explains things in detail and advises whether specific maintenance can wait until my next service appointment which I appreciate. Tucson's BMW dealership is top notch and I'm thankful that I don't need to travel to metro Phoenix for service.

Tyson in the service department provides outstanding customer service.

Great prompt friendly service Jolly & Helpful Staff ✅

It was a nice experience like usually. Thank you. Sorin Racolta

Our service was provided efficiently, courteously, and within a reasonable time frame. We enjoyed our front-end paperwork time with Jayme. She was friendly and had a great sense of humor, making us feel welcome and valued. We love BMW of Tucson almost as much as we love our car!

Excellent professional service by Ryan Lange. Always a positive experience at this Dealership. 13 year customer.

I’ve made several trips to this dealer for various repairs, the staff is always very friendly and knowledgeable. I’ll continue to service here and inform friends and family of such good customer service. This is my 3rd BMW.

Very accommodating customer service. I've had several BMW's in various states and the service has always been above and beyond the standard. This is something that BMW is well known for.

I arranged for my car to be detailed after its regular service. The service advisor, Tyson, felt the detailing was less than perfect and suggested he'd like to keep the car for an extra day so that he could have the detailing re-done. I appreciated that he was looking out for my best interests.

Rachel at tucson BMW was fabulous. She was straight forward, responded to calls and emails incredibly quick and ultimately was very easy to deal with. I initially reached out the Rachel on a Thursday afternoon, the car was in my hands less than 24 hours later!

I purchased a pristine 2015 Corvette Stingray 3LT from BMW of Tucson, and my experience with sales personnel was very efficient and professional. The business manager was also efficient and processed my purchase without any hard sell tactics. Overall, a very pleasant purchase. I would recommend them as an excellent dealership to purchase a vehicle from.

Jay and Zane made the entire process effortless. Very happy with the whole experience.

Personnel assisted in a great professional manner. I?m thankful of such dedicated employees. Thank you for being thoughtful in my needs. Truly yours Hugo Rolando Soto. 20 June 2021. Happy Father?s Day ?

Great service. Jay and Zane made the whole process effortless.

I felt pampered the whole time I was there. Everyone was so easy to talk with.

Amazing service, very helpful

I took my 2013 BMW128i in for its annual "checkup." As usual, we both received first class treatment. I truly appreciated that as a new widow I was not "persuaded to spend lots of money for unnecessary work or products. I feel safe and pampered when I go there. I had a nail in my tire and they recommended that I go to a tire repair place to have it fixed rather than sell me a new tire I really didn't need. Special praise and thanks goes to Kayla Diaz, my service rep. Topping off the visit was a complimentary car wash!

My experience with Rachel at BMW Tucson was beyond excellent! I have been putting off buying a new car until I reached out to her where she proceeded to make the process so smooth, easy and pressure free. She was professional and listened to what I was looking for. Being a small business owner who also works other jobs, she really made buying my new (used) car an easy, efficient and stress free process - it was great to be back to my busy schedule as quickly as I was afterwards! Thank you! I would highly recommend BMW Tucson and Rachel for anyone looking for a car!

Excellent and prompt service.

My experience with Rachel at BMW Tucson was beyond excellent! I have been putting off buying a new car until I reached out to her where she proceeded to make the process so smooth, easy and pressure free. She was professional and listened to what I was looking for. Being a small business owner who also works other jobs, she really made buying my new (used) car an easy, efficient and stress free process - it was great to be back to my busy schedule as quickly as I was afterwards! Thank you!

Patrick was the best....as was the entire BWM sale team supporting Patrick. They have earned my business for years to come in Tucson

During the past three years of ownership of our X3, and the X4 we owned previously, I've never had a complaint regarding the service we receive at this location. During our most recent visit, our service advisor, Kayla Diaz took great care in explaining not only the services we received that day, but also a few services the car would require in the near future and what they would cost. She was professional, courteous, honest and friendly and a joy to work with. I'll continue to visit this location for services.

Service department is pathetic. Stated it would take 1 1/2 hours to change oil and wash car. Started complaining about delay after 2 hours. Ryan took off for lunch I guess. As did everyone else. Finally got my car back after 2 1/2 hours and not washed. But the big problem was the mechanics screwed with the car. Physically moved the passenger mirror down to bottom so it couldn't be adjusted. Deleted all presets. Got into the trunk and made it so top wouldn't go down. And removed Sirius radio subscription. Like the car, hate the service dept. Will never go there again. Btw, I have free oil changes there. U get what u pay for. Lol

Great service, including replacing a tail-light I did not know was problematic. Thank you!

I have really been impressed with the quality of business and atmosphere. They did tell me they were going to wash my vehicle but didn’t. They said if the light bar was in the way they wouldn’t, but I bought it that way from them. Otherwise I was very impressed and have recommended others to them already.

The sales staff were excellent to work with. They were very personable and truly seemed to care that your experience with them was a good one. I would recommend them to any of my friends, family or neighbors.

Professional and friendly staff. Ryan was exceptionally helpful, and knowledgeable. Service department helpful and pleasant Great experience.

Very professional service

This facility was not only clean but the people were extra nice and helpful! The waiting area was comfortable and spacious.

Had my oil changed and free car inspection. 1st rate service and diagnosis of minor items for future attention. Staff very responsive and diligent. Overpriced but you pay for quality.

As always, quick, efficient, and friendly from making the appointment to driving away after the appointment. Now, if it were free, it would be perfect!

No pressure . Professional approach to selling cars!

I had a terrific experience in the service department.

BMW reps were knowledgeable, professional and on time. New lobby is very nice and spaced out.

Ryan and Tyson have been the ones i h e dealt with. they are awesome and worked with me to get my issue resolved. great customer service

Fast, Efficient, Friendly, great hot chocolate machine!

THE BEST DEALER EXPERIENCE 😍 I think we will be life time bmw owners 🥰

Tyson Kessler was so accommodating and a pleasure to work with at this dealership. It's because of him I'll continue to go to this facility. Every other time I've been there I've been alienated and left mad. He's truly a very valuable employee. 5 star for sure.

This was a service appointment to fix defective SOS system. Turned out needed a battery, but needed to remove part of headliner to access. Adviser (Jayme) explained thoroughly and even expressed some sympathy for the costs. Most expensive battery I have ever bought. This is an engineering issue BMW needs to solve. If I can be expected to repeat this issue on a future BMW, think I might look at another marque!

Brett Sabori, our saleman, was very attentive and made us feel welcome at BMW of Tucson. We didn't feel pressured into buying a car and he made the experience of buying a BMW awesome! Give him a raise!

Ryan in the service department is patient, honest and very helpful. While my visit to the service department was for a simple oil change, I also had a technical question on using bluetooth with Audible and Spotify. I was running into issues with continuous listening and so Ryan was able to help me fix this problem. Very satisfied!

Scheduled service for a couple of recalls on my 2011 BMW 328i. Parts were available and the appointment was made quickly and conveniently. Reception, drop off and pick-up was a smooth and efficient process. Courtesy safety inspection and wash done too. Waiting area very clean with ample, comfortable seating.

This is the way servicing a car should go....everything was on time as quoted. 5 stars.

Overall disappointing level of customer service. New vehicles, on the lot, didn't appear to be well cared for: 'replace battery' indicators on multiple vehicles that we looked at, including the one we took for a test drive, and a misaligned (or broken) moon roof on the same car. My partner made her appointment over a week prior to our visit, however the staff did not prepare for us when we arrived as scheduled. Upon closing a deal, we were informed that the vehicle could not be driven away that night because of an open recall. Compared to other dealerships that I've worked with recently (across the mainland US: Dodge, Ford, Mazda, BMW, Honda), this one stood out the most, and not in a good way. We ended up taking our business elsewhere.

I was extremely disappointed by the Tucson BMW location. I made an appointment to look at 2 new vehicles there with the intent to drive off of the lot with one of them. I had to drive two hours to come to this location so I made it very clear to the representative I spoke to that I was planning on driving off the lot with a car during my visit. I pre-filled all of the credit applications/ paperwork I was asked to ahead of time. When I arrived, there was nobody there to help me. I stood around waiting for 10-15 minutes before I got help. I was told that there was a death in the family of my original sales person. I found this to be extremely unprofessional. I did not think he would have appreciated such personal information being used as an excuse for why I was not being taken care of. My information was in the system, I booked that appointment a week ago, there was more then enough time to find someone else to assist me instead of disclosing a coworkers personal information with me as an excuse. It was very uncomfortable. Furthermore, the two vehicles I had asked to look at both had bad batteries so it was clear to me the new lot inventory is not being properly maintained. The sales representative I was transferred to was extremely uninterested in showing off features of the car to me during the test drive I was not sold on that car being better then my current BMW. I ended up having to redo the credit paperwork after I decided on a vehicle, so I am not sure where my original paperwork went. Then I was told the vehicle I was trying to purchase had a recall on it so I had to come back the next day. Why that was not checked a week prior as routine maintenance on new vehicles is still confusing to me. Especially when I made it very well known I was trying to drive off the lot with one of those two vehicles that day. It was over night that I reflected on my experience and decided I did not want to purchase the car. The last time I bought a BMW it was the complete opposite of this experience. I had no appointment and I received great instant service, I was sold on the features of the car and it was ready to drive off of the lot. That is the service I expect when I go to BMW and that was not met at all at this location. I think the Tucson location has some work to do in their sales department.

Will give you any wrong diagnosis to get your money and next day another new wrong problem to keep paying.

I have had only good experience with both my vehicle a 2017 X3 and with all servicing.....however I was disappointed this time. When I purchased my vehicle it was "Certified" supposedly with a 3 year warranty taking it to 2020. I was encouraged to extend that warranty for an extra year which I did purchasing an extra year. That would have taken me to September 2021. When I brought the car in teh computer was out. When it came back up I was told my warranty for this servicing had expired. That warranty started at "in service date" and not 3 years from my purchase date. Therefore I paid the $976 for my servicing. It was my intention to purchase another vehicle before the warranty expired. I feel like I was dinged twice....paying about $1000.00 to extend warranty for one year and then paying $1000.00 for the service when I think I should have been covered. NOT HAPPY!

Service representative, Tyson Kessler, did a great job with a minor repair of my x3. Five stars for him.

Brought my car in for a tire change and they found the rim was damaged, Tyson took care of everything for us and even though they had to keep the car for a week due to some delays he kept us informed and was super professional and great to work with.

If you want to experience the highest level of incompetence, negligence and unprofessionalism then you have to make an appointment with BMW of Tucson (AutoNation)!I contacted BMW of Tucson on 5/28/21 through their website to check on the availability of a Mercedes S 550 that was shown in their inventory. I received a text back, confirming that the car was available, made an appointment for the next day and was informed that someone from sales would contact me. A short time later I received a text from Martin Fiello, letting me know that he sent me an email confirming my appointment. Then I received an email from the salesman Patrick McCoy informing me that he would be the one assisting me the following day. Another email from Patrick followed with questions in regard to my preference to communicate, in the last email Patrick writes" I will have the car ready to test drive". As I responded to Patrick's email confirming again that I will be there the next day at 2.00 pm I received another email from the sales manager Martin Fiello responding to my confirmation: :"Sounds fantastic, Patrick will take great care of you. Looking forward to  your visit. Have a great night "The next morning, on 05/29/21 I received an email from Patrick, letting me know that he created an account with AutoNation for me .I left Scottsdale, AZ, at noon and was 10 minutes from the dealership when I received a simple text message from Patrick: "Just wanted to reach out and let  you know the vehicle sold". I called Patrick immediately and he stumbled around, not being able to explain what really happened. He transferred me over to Martin Fiello and I got his voice mail. I saw that he returned my call when I arrived later back in Scottsdale. Needless to say that I was not in the mood to talk to this moron. The level of negligence is just mind blowing, the level of incompetence makes me wonder why I even considered buying a car from AutoNation. By the way, it is Memorial Day weekend, I am a veteran and this is the thanks I received from AutoNation!

Staff is very nice and professional

If you want to experience the highest level of incompetence, negligence and unprofessionalism then you have to make an appointment with BMW of Tucson (AutoNation)! I contacted BMW of Tucson on 5/28/21 through their website to check on the availability of a Mercedes S 550 that was shown in their inventory. I received a text back, confirming that the car was available, made an appointment for the next day and was informed that someone from sales would contact me .A short time later I received a text from Martin Fiello, letting me know that he sent me an email confirming my appointment. Then I received an email from the salesman Patrick McCoy informing me that he would be the one assisting me the following day.Another email from Patrick followed with questions in regard to my preference to communicate, in the last email Patrick writes "I will have the car ready to test drive". As I responded to Patrick's email confirming again that I will be there the next day at 2.00 pm I received another email from the sales manager Martin Fiello responding to my confirmation: :"Sounds fantastic, Patrick will take great care of you. Looking forward to  your visit. Have a great night" The next morning, on 05/29/21 I received an email from Patrick, letting me know that he created an account with AutoNation for me. I left Scottsdale, AZ, at noon and was 10 minutes from the dealership when I received a simple text message from Patrick: "Just wanted to reach out and let  you know the vehicle sold". I called Patrick immediately and he stumbled around, not being able to explain what really happened. He transferred me over to Martin Fiello and I got his voice mail. I saw that he returned my call when I arrived later back in Scottsdale. Needless to say that I was not in the mood to talk to this moron. The level of negligence is just mind blowing, the level of incompetence makes me wonder why I even considered buying a car from AutoNation. By the way, it is Memorial Day weekend, I am a veteran and this is the thanks I received from AutoNation!

Helpful and friendly service real hidden and in the back but worth the ride.

We had amazing service! We were ready to return our leased vehicle but were approached by William who gave us a great deal on a beautiful new vehicle. We’re very happy with our experience!

Best BMW dealership in the nation! Top notch customer service and Katelyn Withrow is amazing to work with!!!

BMW of Tucson made the buying process simple. Rachel was very professional and great to work with. Getting a fair price, financing the vehicle and having it ready to drive home was simple and efficient.

The service writer and all those i came in contact with at your dealership were very cordial and professional and preformed as I would have expected.

Staff was very personable , efficient and courteous! Thanks for all the help.

Service yesterday was great, customer service was A+.

I purchased a CPO X5 from BMW of Tucson. The car looked fantastic based on the pictures they shared and the FaceTime the rep provided. So I committed to purchasing the vehicle and made a deposit. Shortly thereafter I receive notification there was suntan lotion stains on the white leather interior. They said they could fix it with their leather repair guy but would not pay for it. They said the treatment would fix the problem so I agreed to cover it. Unfortunately shortly after the car was delivered the color came off and the leather was yellow again. I requested a refund of the cost of the treatment and they denied it. I feel like this dealership knew they were selling a car that was not CPO quality and we used my remote purchase situation to get rid of a problem car.

Wenmin Xu [contact info removed] Sales Associate did a great job on my new bmw 228i!! he was verg fast and did such a great job! Go to him if you need a fast sales guy or someone who is willing to help!!

Just bought a low mileage certified BMW and had a great sales experience, as I have had with BMW of Tucson on 3 previous sale or lease experiences. My sales rep Ernie Buck knows BMW's like the back of his hand, which is very important to me, as I am a car guy. He is a fair, no pressure, straight shooter and a pleasure to work with. I have the same to say about Zane in Finance. I love the brand, and this dealership is first rate!

I had services performed on my vehicle (oil and filter changes). The service was good, the assistance was professional, the prices were high and there was a greater feeling of "piling on" than I've felt visiting most other repair shops. For instance, registering the battery I had bought elsewhere was a $140 service option that I declined and a fluid flush was another $170. They did offer to shuttle me to the Mall (where I waited) but I was hopeful of a greater difference between the dealership and a "standard" auto shop. The most important differences I noted were BMW does have better access to and experience with their vehicles and they will charge a premium for those things.

I scheduled an appointment for tire and brake fluid. They said about an hour, but I was there two hours instead. I had no issue with that because I am thirty minutes away anyhow. Service was friendly and car was clean when I got it back.

The service guy "Ryan Lange", impressive! Who ever trained that young man, should start a class on customer service.

Juan was amazing at getting me into my new car. It was perfect for me. He made it easy and explained everything in detail. Your team was great!

I bought my first BMW from BMW of Tucson and could not be happier. From the moment I entered the showroom I was greeted and showed various options. After test driving, I was hooked. I returned for delivery and BMW if Tucson made it a memorable experience.

They found a beautiful car for us. We wanted certain items, and they found one that went above our expectations, for the price we originally agreed upon.

Good buying experience. Knowledgeable and friendly folks at the dealership. Great cars of course.

The team at BMW of Tucson provided a great experience in buying my first BMW! The delivery process was efficient and informative. The General Manager took time to thoroughly answer all my questions and gave me his card to personally contact with an issues! That is what customer service is about.

Our salesman Patrick did a great job finding us a car. We bought an X5. We were expecting a car with certain features, and when that one became unavailable he found us one with more features than we were expecting for the original agreed upon price. We now have a really beautiful car.

Kaitlyn is the best

Superb and timely service

Very happy, Jayme Larson was very sweet, and helpful, you guys should give her a promotion!!!

Tucson BMW's GM Gordon Giacomazzi is a first class human being who hires exceptional sales and service staff. Three who really helped with my wife and I buying a 2021 X5 M50I were Martin Fiello, sales manager, and sales reps Patrick Taylor and Patrick McCoy. All three were on the ball, made special arrangements to have us drive several models and searched on line for the perfect car for us. Nothing was out of bounds and everything was positive and not high presure sales unlike other dealerships we've experienced in the past. A first class experience coming from a first class organization. And it's NOT an unusual experience coming from Tucson BMW. Believe me, it's that way every day there . My service expereince on our previous BMW's were exactly the same. Smiles on their faces, even with masks and ready to help you in any way they can.

I've often wished I could give a place 0 stars or even -1 stars, this is the first time I wished i could give someone 10 stars....Our raod trip started in Ames Iowa and took us through Houston to Big Bend Texas to the Chiracahua Mountains - we have been on EVERY imaginable surface with our 330e BMW. So when my son and I got a flat tire out in the desert on the New Mexico/Arizona border (it was a nail) it was a Big Deal. Thankfully, we were able to make it to our lodging (run flats) but the nearest replacement tire was in Tucson. BMW Assist was (amazingly) able to arrange a flatbed, and when we arrived the next morning, BMW of Tucson was able to fit us in and get us up and running in about an hour! Thank you so much for squeezing us in! We’re in Colorado now, hoping to make it back home to Chicago with no more issues! Next step- I’m gonna get a tire I can mount to my roof rack. Should fit nicely between the bicycles lol! Special shout out to Ryan for the personal attention!

Prompt and thorough. Changed tires and aligned in just the minimal time estimated. Service Advisor, Jayme Larson, was terrific.

I had car trouble while visiting my father in Tucson and had my X5 towed to Tucson BMW after hours. I needed to drive back to Southern California imminently, so I was anxious about the timing as well as making sure all was resolved before my long drive. Katelyn, my Service Advisor, and the entire service team, went above and beyond to research and resolve the issue! They traced the obvious problem back to a root cause and resolved both, all in 24 hours! I am very impressed and thankful. BMW of Tucson has a very courteous, responsive and experienced service team!

From the moment I arrived at BMW of Tucson, I was treated like royalty! It was a pleasure to take my car there for service because I knew my car was in good hands! My service advisor, Kayla, was a pleasure to deal with.

Excellent service for a very involved and lengthy air conditioning repair. Katelyn Winthrow (BMW Service) coordinated the repairs and was courteous and professional throughout. A loaner car and periodic status updates were provided.

Excellent. Ryan Lange always takes great care of me.

From the instant messages the second I inquired on a car to the test drive, to the financing and auto servicing, BMW of Tucson has taken care of me to the fullest. I never thought I would want a Beamer and now I'm in love! BMW Tucson makes me feel like a movie star. I didn't buy the most posh BMW they had there, but I sure feel like I did. The service is excellent. They make sure you are taken care of. The quality of service absolutely matches the quality of the vehicle. I'm a BMW girl forever now. :) Update: I have had my BMW for 1 1/2 years now and I am extremely satisfied with the level of service they have provided me. I don't mean to be silly by saying, "Once you go Beamer, you never go back" but it's true. I have considered getting a truck recently, but I don't even want to. I know that no other company has or will give me better service than this BMW dealership has given me. They always treat me like a queen. They give me a rental when I have to have my car serviced so that I am not without a vehicle. They check all of my car over, they clean it, they fix it. They stay true to the warranties I have purchased and my car runs great! They stay on top of the service, always making sure my car is up to date. I cannot be more satisfied with my service manager, Kayla. She is wonderful. She keeps up with all the repairs, is always available, and somehow makes it work with my busy schedule even though I know they are busy too. All the people working in service are wonderful. Thank you BMW for making my day every time I come in. I really appreciate it. 10 STARS out of 5 for you!

I bought my used BMW car about 6 years ago from BMW of Tucson and have always felt cared for by my service advisors. My current service advisor, Kayla, has been with me for the longest time of all of them. She feels like family now as I’ve known her for so long and she treats me with respect and care like family. Kayla is so smart too! One time I was on vacation and my car started making a strange noise. I immediately called Kayla and she was able to figure out what the problem was over the phone just with the description of the noise it was making. I’m astonished by her knowledge of BMW’s. Granted I’ve had to replace a lot of things in the car, but I do drive more than the average person due to my job so I guess that is to be expected. I am very grateful for Kayla. Even though I know I can get repairs done for less in other places, I know that my BMW won’t get better care and I won’t be treated as well anywhere else. You truly do get what you pay for at BMW of Tucson.

Ryan was professional and respectful when serving my BMW. I also met Jay in sales who was kind and respectful while discussing and test driving a couple of vehicles for future purchase.

I went to BMW of Tucson a couple of weeks ago. I was looking for an used car BMW. I was received by Paul Lunde, and he was nice. he helped me to find a car that was not here. It was located in California trough autonation. I was trading in my car Martin Fiello sales manager did the appraisal and gave me a price that I liked, so we got a deal. I spent all Saturday doing the appraisal and some paperwork. They said that they needed a deposit to secure the car, and I gave them my credit card information, but they never charged the deposit. On Monday I went back to the dealership to close the deal. They had some issues locating the car, but they did find it.. MARTIN FIELLO personally told me the car is yours, we secured the car, we have the car. Therefore, I did all the paper work for the trade in and to but their car. I spent another day with them. They told me that the car was supposed to arrive in 7 to 10 days. A week passed by, and I called Paul asking for the car, and he told me that everything should be fine. An hour later Martin Fiello called me saying that the dealership in California sold the car, and there was nothing to do only to look for another similar car. I lost 2 days doing paper work, and one week waiting for a car that was secured and a done deal that never arrived. Martin gave me a horrible attitude. This situation was unethical, unprofessional, and disrespectful. I had a deal for the car. I did all in time to get the car, but somehow a car that was almost a year in the dealership, and it was supposed to be secured got sold. I tried to reach out the General MANAGER GORDON GIACOMAZZI to find a solution, and he never replied back. I have never had this kind of situation. It is almost unbelievable that a dealership like BMW is letting this happen.

Always prompt, courteous, reliable service !

Always great service. Clear explanation of what and why the work will be done. Spotless waiting area.

Not recommended. I had a terrible experience buying a car from them. I did all the paper work and deal for a car that never arrived. Go to Phoenix instead

There was no haggling over price, promotions, rebates, etc. Everything was presented up front and the final number was very agreeable. Although we had to wait a while to complete our purchase as the dealership was short staffed, Patrick made sure we were comfortable and checked on us regularly. Everyone we spoke to apologized repeatedly for the wait but once we were seated with Zane, the process went quickly and there was no pressure to purchase additional coverages-just basic explanations and costs.

Unethical, Unprofessional, Disrespectful. I went to buy an used car I got a deal for a car that was not in the dealership. I did all the paperwork. The sales manager Martin Fiello told me that the car was mine. They needed to send the car from California to Arizona. The car never arrived. They only wasted my time. Gordon Giacomazzi the general manager never answered me. Very bad experience.

Kayla Diaz did a great job as my service specialist getting me in and out quickly. Thanks!

Worked with Devin S. and very happy with his knowledge and help in selecting our new car.

Always have a great experience with the service department!

While the buying process can be time consuming, the service our salesperson, Rachel provided was excellent.

Zane Moore is Outstanding! He spent time explaining all the key features of the BMW X5. The entire team at BMW in Tucson is exceptional. I am delighted I purchased my BMW from them. I always find everyone at Tucson BMW a pleasure to work with. I highly Recommend Tucson BMW. Katelyn is an Outstanding Service Advisor. She is very professional and efficient! An excellent employee and an asset to BMW.

It’s always been my experience when I’ve taken my BMW in for service at BMW of Tucson that the Service Rep, Katelyn W., was friendly, courtesy & professional. They handled my oil change & 21 point inspection quickly and efficiently. I waited for my vehicle in the comfy customer lounge. In no time, I had my reasonable bill, which included a discount I’d received by email, suggestions for upcoming services and I was in my way! An all around great experience!

Ryan L. in the service department was extremely accommodating and efficient. I look forward to working with him again. We own and operate numerous vehicles and during routine maintenance meet with multiple car dealerships in town, BMW Tucson has always stood out among the rest with their customer service and attention to detail.

Scheduling my appointment was easy, I had a quick response from my Service Advisor Lanie promptly. When I arrived with my car I was greeted promptly. Lanie was thorough with the work that needed to be done. The work was completed as promised and a little below quoted cost. I'm very pleased with Lanie and the Service team.

We have had our BMW from BMW Tucson for 4 years. The service is great, especially Katelyn. She has been our service rep for 3+ years.

The customer service was excellent with timely and reliable technical service.

I recently experienced a flat tire at 11:00 am and was concerned that getting in for service at the BMW dealership might be a problem. Not only was it not a problem the receptionist and service person could not have been more helpful. When I arrived the service person noted that I was due for a brake fluid flush and that my regular service was due in one month. The service team took care of all of this and also noted that the battery in my remote was weak and replaced it. This is my second BMW and this recent experience reinforces that I made a great decision!

I have never heard that leased vehicle must be returned with a brand new set of tires. But they insisted and insisted that we pay for a brand new set of tires before we return the vehicle. Never leasing another vehicle from BMW, ever. Edit: You already know your policy on how to abuse/deal with leasee who doesn’t want to lease again. You know who you did this to so why don’t you call them and correct them?

Ryan and the Service Department at BMW of Tucson were life savers. My A/C went out on the long hot drive from San Diego to Tucson and I showed up there at about noon on a Saturday. They were very clear with me that they could not promise to get me in at the last minute with no appointment, but Ryan said he would do his best to get me patched up for the ride home Sunday. Well, it turned out they were able to find and fix the problem, all while I waited (and at a very reasonable cost). Thanks, folks. I really appreciate it.

Took my 2011 528i in to have the back brakes checked. Decided to wait while it was worked on. Ended up buying a 2021 X5 SUV which is a fantastic car (plus the 2011 did not need brakes). Used it for a trade in on the X5 and drove away with new car. This is the 2nd BMW that I purchased from this dealership and Juan Carlos in sales. They made it so easy (too easy) and the purchase was done. The finance manager JL was also terrific as well as Ryan in service. Could not be happier. The 5 X had everything we wanted including a trailer hitch factory installed. Top notch company that hires great people.

Great service! Very transparent and courteous.

Service department was excellent.

Exceptional service and attention to detail. Ryan Lange is communicative, polite and always keeps me advised of the progress. I have dealt with Ryan for over a year and will continue for years to come. Finding someone you can trust is very important to me and you will always find that in Ryan.

I was greeted when I arrived, and was seen promptly, Tyson was very friendly and helpful he explained everything that was going to be serviced on the car. The waiting area is very nice and the wait time was expected, so overall very pleasant atmosphere.

I have always had a great service experience at BMW of Tucson. Katelyn my service advisor is awesome! keeps me up to date on repairs the entire time. Doing a great job!!

Friendly, efficient and helpful people. Special thanks to Lalani and Kayla in service department. I had four wheels replaced and aligned. They also did a maintenance check-up. I talked with Paul Peranzi, sales manager about the options for the end of car lease. I would like to recommend this place to anyone with BMW car. They know what customer service should be, they really "serve" the customer perfectly. (I like my car: two door, 2 series.)

Ernie provided a wonderful experience in buying my new car!

All work was done as committed and expected. Customer service was professional and communicated status as expected

I was taken very good care of from the moment I walked in. They had free ice cream! I got a wonderful deal I can afford. I would definitely recommend this dealership to anyone!!!!

Excellent & knowledgeable Service!

It was a great experience.......Lalania did great customer service

Just got our 36,000 mile service. Tucson BMW demonstrates what service should be. Great vehicle and customer service, Great associates.

Clean building, friendly and professional staff

Been buying new cars for over 50 years. This is one of the best experiences ever. No games just fair and honest transaction including the trade-in.

I had a punctured tire about 80 miles from town. I drove home carefully, then used BMW Assistance to get the car to BMW of Tucson, where the tire was replaced overnight. It was convenient and efficient and friendly. I love the ice cream bars in the waiting area. BMW is like a family.

Extremely friendly and professional staff. Paul Lunde is a great salesperson. No high pressure; just friendly, knowledgeable and patient assistance. They went out of their way to make the sales and delivery process seamless and easy

Great customer service. Knowledgeable staff. Great experience

Professional, courteous and knowledgeable. It?s always frustrating trying to dissect the offer and trade in!

I appreciate good customer service and when you pull into a BMW dealership that is what you expect to see. However my experience yesterday was anything but that in terms of my first interaction. The person that guides the cars in takes the keys and gives you the paperwork was completely clueless. Perhaps he was new but he didn't seem like he spoke English he didn't know what he was doing and left me feeling very confused with the process. The representative I worked with Lanie is awesome. She is very customer oriented and has always taken great care of me and my car. I enjoy working with her I think BMW is lucky to have her. When I left to go get in my car they never removed the paper at the bottom of the car the plastic on the seat they left my car running with the radio playing and never readjusted my seat back to where it was originally. It took me another several minutes to remove all the junk they left in my car and bring it back to the station to get rid of then I had to readjust my seat which then led to adjusting my windows it was a hassle that you shouldn't go through when you drop your car off at BMW. I think this location in Tucson needs to work on customer service on the front-end and back-end. I will close with the fact that my car was taken care of and the rep I worked with was professional it's just the people that you first meet and when you leave that leads to have some work done.

As usual Kayla did an excellent job. She is one of the reasons I bought BMW again!

Efficient and pleasant customer service; full disclosure of needed repairs, Parts and labor; expert advice for preventative maintenance; ample space with amenities in waiting area.

Kayla was very helpful and explained the needed service clearly. Auto Nation BMW took my car in on time and serviced it in the expected amount of time.

Service advisor Tyson was very attentive to details and prompt communication throughout the process. Yes, BMW maintenance is well known to be on the expensive side; we all know that going into a BMW purchase. But the level of customer service is unmatched.

I have been extremely satisfied every time I have taken my BMW into Kayla at BMW of Tucson. She has always been caring and concerned about what is needed for my vehicle, whether it has been just routine service or actual repairs. She is very pleasant to deal with, and I do recommend her for anyone that needs assistance with their vehicle. Always a pleasant experience!

Laney is amazing and they always take great care of me! Rock stars!!!

Always a pleasure to get my M340iX serviced at BMW of Tucson. High attention to detail. It makes it easy to won and drive a high performance luxury tourer.

So very nice helpful and the best coffee. customer service was fantastic 👌

Excellent Service every time. Service Rep explains everything in easy to understand terms.

Since 2009 from sales to service the best and most friendly care I’ve ever experienced. There was never a time when I Felt that I could receive better care elsewhere

My wife and I came down to Tucson for her birthday and a getaway weekend. When we got into town the car had a problem shifting. Had the car toed to BMW. Being spring break and the Gem show was in town there were no rental cars to be had. Ryan Lange the Assistant Service Manager got the car in and had one of the Mechanics look at it he also got us a loner car so we could continue our Vacation. The car needed an Alternator and battery. Many thanks to Ryan and the crew at BMW of Tucson for the friendly great service

Great. Keytlin was on the ball and took care of everything expeditiously.

I have dealt with several BMW dealers for both sales and service and Tucson BMW is by far the most customer-friendly and customer-centered dealer I have experienced. My service advisor, Katelyn, is knowledgeable, organized, efficient, focused on the customer, and takes care of everything with a friendly smile.

Sylvia, Patrick T., and William were all fantastic to work with throughout this purchase experience. This was (by far) the most positive car buying experience I’ve had. They were kind, supportive, and informative. Never did I feel I was a bother or that I was “just a number.” All three made me feel like I mattered and my business mattered. If at all possible, my business will stay with them for years to come.

Service appointment went as planned....work completed quickly and my car was washed and vacuumed too. Waiting area is clean and comfortable.

Had a great experience at BMW in Tucson. I got a chip in my windshield driving back from Phoenix, and BMW was able to fit me in without an appointment for a quick calibration. Tyson was great and extremely hospitable! Thanks guys!

Service Rep Ryan is a consistent professional, courteous, timely and informative.

Great service, Kayla is fantastic!

Service members were prompt, attentive and courteous. Highly recommend their vehicle services.

Excellent customer service, always on time and professional service agents. Totally recommend!

My experience was due to the very professional BMW representative who provided the best customer service

Excellent service, Kept car overnight but provided a loaner.

We had an appointment and yet it took an hour and 40 minutes to put a new tire on. Ridiculously long time. Our service advisor Ryan is a nice guy but the service overall isn't what you'd expect from a dealership.

When I arrived, the service rep told me that my wait would be around 90 minutes. It was actually more than an hour longer. Little information to me during the process except to say that the car would be ready in about 15 minutes.

Had an excellent experience! Required my first regular servicing while traveling from Wisconsin, and BMW of Tucson made me feel right at home. Everything was done thoroughly and on time. Thanks for taking in this BMW owner far from home!

I felt well taken care of. My service consultant listened to my concerns, understood, and was reassuring. Service delivered as promised. Friendly folks.

Attentive staff, pretty and clean waiting area, prompt service.

As soon as I pulled up to the dealership someone was there to greet & assist me. Even the salesman who sold me the car 3 months ago came up to say hello.

I can’t express how happy and thankful i am for my advisor Lanie. She is always on point, helpful, and accommodating every time i go for service. She makes me feel at ease and matter even though I don’t drive the top of the line BMW( I love it as if it were though).

Serviced ahead of schedule and contacted throughout process.

I was able to get a prompt appointment with the Service Department, and Katelyn Withrow kept me informed over the 2-day service needs. They also provided safe and efficient shuttle service by a gentleman named Troy. I highly recommend the excellent overall service at BMW Tucson.

My X5 needed repair, and the service department was quick and efficient. I had my car back very quickly.

Brett did an excellent job helping me select my new 330 BMW. Zane also helped me determine the best car protection plan for my new vehicle. The BMW team is first class. I highly recommend the BMW Tucson.

My service advisor (Lanie) was superb. Friendly, knowledgeable, helpful, and effective. She made an expensive visit bearable. Give this person a bonus.

Paul and everyone we worked with were great. Thanks to everyone involved!

Kayla was amazing and did a great job! She was knowledgeable and very helpful in getting the few issues my car had resolved. Thanks for a great experience!

Found cause of an intermittent problem with air suspension. Very happy

Patrick was our point of contact and salesman, we had concerns about the car and the N20 engine, he was awesome from start to finish, he and the staff helped us make the right choice for us and our car needs.

Great and friendly service. Thank you.

Very professional and friendly

Kaitlyn, is always very helpful and professional!

The buying experience was very easy, professional, and fast. Juan Carlos and Bill Murphy were excellent, very knowledgeable and there was no pressure. This was one of the most satisfying buying experiences we have had in a long time. I would recommend this dealership and the two employees very highly.

Ryan always provides outstanding service. He goes above and beyond to make out experience at BMW easy and convenient. Thank you, Ryan!

As always, BMW of Tucson is a top-of-the-line dealership. Excellent service department. Honest folks.

It was my first vehicle purchase on my own and my experience was great

My service advisor Jayme, was extremely nice and helpful. They got my service done faster than promised and delivered my X5 back to me sparkling clean. More than happy with my experience. Thanks BMW of Tucson service staff!

It was my first vehicle purchase on my own and my experience was great

Amazing dealership, very nice & helpful staff. Everything was covered under warranty. Will return again for sure. A+

BMW of Tucson has always been very attentive to my vehicle and keeping me on the road. Lani my service advisier for years has always recommended only the items I need and stays ahead of repair issues. Always communicates any updates. Really appreciate BMW of Tucson!

Great job Jayme!

Excellent customer service😃

Michael Xu great job on my trade up ! Car was ready just for me — you made it easy and actually fun to hang out for a bit ( quick turn around) loved my experience and my new beems.... is the s***! Great job and Thank you.

Great service and friendly staff. Always taking care of my service, and sales needs.

BMW of Tucson has a knowledgeable service staff and technicians. I trust their solutions to issues. Katelyn found that my key problem was that it was going to sleep and not a dead battery.

Kayla and Kyle are an excellent team in the service department at BMW Tucson. Thanks, car runs great!

Courteous, friendly service.

Service rep was courteous and helpful. She answered my questions. Service was done on time, and to my satisfaction.

Buying a BMW vehicle can be a very daunting experience due to the luxurious craftsmanship that is put into each and every vehicle. The stigma of a large price tag can be daunting as well. At BMW of Tucson, we found an ideal vehicle that did not come with and astronomical price tag. My wife and I did not originally intend to buy our vehicle, but the no pressure sales staff, fair prices, and the quality for the money of the vehicles made this an enjoyable experience. Paul Lunde our sales associate did an outstanding job as he carefully explained all the features of our new vehicle. His knowledge of the vehicle and all its features were a huge selling point for us. He made us feel comfortable as we started the whole leasing process, and explained each step along the way. We now have an established relationship with Paul, and will definitely recommend BMW of Tucson to anyone looking to buy or lease a new BMW!

Took my wife's car in for an oil change. Lanie, my service advisor was very helpful to be sure there wasn't any other maintenance needed while the car was in. She was able to have the work completed and the car washed in the time promised. Thanks for the consistently great service and pleasant experience.

I went in for a regular service visit and oil change. What a beautiful shop and the vibe was really nice. Service rep was very good and I enjoyed my wait.

My scheduled service was completed with genuine courtesy and professionalism.

The service was excellent, Laney my service representative is awesome. We will miss her and BMW of Tucson when we move to Phoenix in May 2021.

The service here has always been great. Kayla was quick and communicated everything up front. Car was ready when they said it would be.

The whole experience was so smooth and everyone at the dealer was incredible!! Special note to Rachel who really went above and beyond to wrap the deal up and even through the delivery of the car to me in Miami... phenomenal service... I will absolutely be a returning customer!!

As you can tell from above, I am very pleased with the attention and overall quality of service given to me first, by Lalania Mueller and second, by Tyson Kessler. Since the replacement tires for my 650i Gran Coupe were not in stock and a loaner car was not available at the time I dropped off my car, drop-off and pick-up courtesy service was provided for my convenience. The driver name Troy was most pleasant and respectful. Please note that I had bought a 650i in 2012 and traded it in for this 650i Gran Coupe in 2015. Since I have less than 50,000 miles on it, I don't plan to buy a new one within the next 12 months.

Hi , I have taken my cars to this dealership for years and every time they have done a great job, excelente service and great attention ???? keep up the good work!!!

On time and very friendly....the lounge area was pleasant...my car was washed...

I am from out of town and had a light come on so I stopped in with my BMW X4M. They were quick to diagnose and fix the issue and I was on my way. Everyone was polite and helpful while I waiting. Thank you!

Ernie was very knowledgeable and helpful. Took time to answer all my questions. No high pressure sale.

Excellent service, BMW Tucson earned this 5 star rating by taking very good care of my X3 and me. Thank you!!

Kayla has always been so helpful and professional. She goes the extra mile in making sure my car and I get premium attention. I've been very happy with BMW Tucson and highly recommend it.

I purchased my new X7 this week from Paul at BMW Tucson. The vehicle itself is gorgeous and I love it! The shopping/buying process was a bit different for me. The vehicle had to be ordered from the assembly plant in SC. Paul made sure I understood every step of the process. He kept me up to date on the progress and even sent me pics of the vehicle when it was delivered. Personally, the car buying process is annoying to me, but this time around it was very different. I think BMW Tucson does it the right way, huge thanks to everyone there!!

Nothing to say except it couldn't have gone better. I had my car back in record time, and I appreciated the loaner car.

Always excellent service, repairs and special attention to details.

I have always had excellent service at BMW Tucson and would recommend this location for anyone with a BMW requiring assistance.

had a very positive experience at BMW Tucson. Paul Lunde, Sylvia, Martin, all very helpful. But best of all is my new 430i!! The staff is patient and the deals are good. Would recommend the dealership highly. Now if I only knew as much about my 430i as Paul does...

From the moment we sent a request for info online to the dealership it was smooth sailing. Our salesman, Anthony, was very knowledgeable about the vehicle and easy and enjoyable to work with. The management was wonderful as well and never made you feel uncomfortable. Definitely would recommend buying from this dealership for any vehicle!

Capable, efficient and friendly service. Service team got my car in and out for routine service quickly and had me on my way.

Great car, dealer service advisor Katelyn is terrific

Excellent service. Katelyn very conscientious.

THIRD TIME. AS ALWAYS JUST PERFECT AND A DELIGHTFUL EXPERIENCE.

I have a 2013 BMW X5d , I brought over from Germany 🇩🇪, it had a Engine warning light, called fro an appointment for the next day, the diesel exhaust system is a complicated system, but BMW Tucson, figured it out and fixed the problems. They have great mechanics and will find the problem and fix it.

Great customer service and a great overall experience

Salesperson Jay Owens was very low key, not pushy. He explained everything and was helpful running down some specific questions. The car was in great condition, very nice buying experience. Only suggestion would be to develop a faster financing process.

I had an appt at 9:00am, got right in, my car was completed in under the estimated time, including a car wash! Waiting area was very comfortable, good coffee!

I traded my Volkswagen for another Volkswagen they had on their lot. I was given top value for my trade in and was given a good deal on the one I bought. Paul, my salesperson, was such a wonderful person and made the whole process a good experience. I would recommend doing business with him.

Excellent customer service Kayla Diaz. I do have to bring the car back in because one of the warranty repairs did not solve the problem.

Great evaluation of my maintenance needs, detailed cost forecast, easy scheduling, immediate attention on arrival for my appointments, fast execution and ongoing progress reports during the service, reasonable pricing, within and usually less than predicted, being treated a an individual, not like one of many! Ryan Lange, Assistant Service Manager, is outstanding, always knowledgeable, always working with you. Great communication. Trust BMW of Tucson. I have three cars (not under original warranty) from there and do all maintenance work there too. They stand behind their name and product 100%! Thank you to the whole BMW of Tucson Team.

Recently got two of our cars serviced here. The customer service was great and the turn around time was amazing.

My wife and I were not expecting to purchase a car at the time we stopped in but Patrick was very pleasent and thoughtful with his approch to us. So everything with Patrick was great! However there was a time that my wife did not feel well treated when she asked if she could use the rest room to one of the other salesman.

Was looking at civics within the area and saw one in the parking lot. Patrick helped me with any questions or concerns I had. This dealership was extremely friendly and helpful.

This is a great dealership and I would highly recommend BMW of Tucson.

This is a great dealership and I would highly recommend BMW of Tucson.

I took my 2002 bmw 530i to bmw and lalania my service adviser went above and beyond I am so happy with the service she did for my car I couldn’t be any more great full for her fixing my car and keeping me in the loop the whole time! I definitely recommend if your going to take your car to bmw see LALANIA

Great service! On time for taking care of my appointment. They had a car ready for me. Nice dealership!

I went to the Dealership to see if it was worth switching from another luxury brand. I had never owned a BMW before. The sales associate, Patrick McCoy, was terrific. Not only was he thoroughly knowledgeable about the entire BMW line, he was patient in answering all my many questions. At the end of the day on the basis of the time I spent with him, I wound up buying a BMW. Would highly recommend.

Went in to look at BMW. Had never owned one before. Patrick McCoy my Sales Associate was tremendous. Showed in depth knowledge of the cars and was very patient in answering all my questions. Wound up buying an X5 based on my experience with him and the other team members I met.

Timely, professional service. Ryan, our service advisor does an excellent job.

Good service by knowledgeable employees

Great service from the buying experience to the maintenance service.

Easy quick service when visiting from out of town.

We were greeted warmly. Michael found us a beautiful Audi convertible. We were given a loaner until car was ready. They even bought us lunch. Zane was great too.

My experience at Tucson, BMW as I had an outstanding sales person (Rachel Bracety). She went above and beyond to get me a deal on a brand new X5. Additionally, she has great customer service skills, so go see her. Respectfully, Cruz

Kayla Diaz is a great customer service representative! She said it would take two hours to fix my car and I left in less time than that. The car was beautifully washed and the interior cleaned.

Rachel Bracety was my sales person and she did an amazing job getting me into a brand new BMW X5. She has great customer service skills, so go see her if you are in the market for a new car. Respectfully, Cruz

Sale person, Brett Sabori, answered all my questions, did not pressure me and provided a very pleasant experience. Assured me he would help me with any after sales services. Thanks Brett.

Go see Rachel Bracety! She is an outstanding sales person with great customer service skills that goes above and beyond to get you a great deal! Thank you Rachel for making my deal happen.

My wife and myself had a great experience at BMW Tucson with our client representative Paul Lunde. He made the car buying process painless and he had vast knowledge on the CPO vehicle we were interested in purchasing.

This is the best car buying experience i have ever had at any dealership period! Straight up no nonsense. This sales floor is worked like a well oiled Machine

Great car buying and service department! Couldn’t recommended enough!!

Excellent car buying experience...I recommend highly!

Service was as described, time frame given was met. Not all items were addressed - asked for a quote on something and did not receive it.

BMW of Tucson is a courteous and welcoming service center. All the personnel were non-pressuring and patient with my questions and request for clarity.

BMW of Tuscon has a beautiful building with attentive sales associates. Patrick McCoy is very professional and takes pride in his job and BMW. We got a great deal!

Replaced leaking fuel pump on 2011 BMW. Done promptly and regular communication. Worth he cost to get it done right

I had been looking for a certified 2 series convertible for over a year and found one on their website. Anthony was super knowledgeable and made the whole process so simple and completely hassle free- my best experience at a dealership- it was more than worth the 2 hour drive. I love the car and will definitely be recommending them!!

As usual The customer service service was top notch; quality repairs, comfortable environment, great service advisor in Katelyn Withrow.

Had routine service performed here and always a pleasant experience. Car was done when promised and everyone is courteous and professional. On another occasion, I got a nail in a tire and they were able to replace it within 2 hrs on a Saturday afternoon!

My recent service experience at BMW of Tucson was really satisfying. I arrived early, and they took my 2011 328 straight back for quality care. Even though our BMW isn’t new, they keep it exceptionally well maintained. The dealership is clean, and limits the number who can wait in their guest area as an additional pandemic safety measure. We plan to continue using the dealership for our car servicing needs. We wouldn’t go anywhere else.

Clean, well organized, timely, efficient and fairly priced. It what you expect from a luxury dealer.

Love the new remodel at BMW Tucson. Great GM in Gordon Giacomazzi, great staff with service rep Kayla and great service...Went in for oil change and came out 60 minutes later all washed up and ready to go. Well done

My wife headed out on a Saturday to drive a few different manufacture vehicles and fell in love with the X3. Our lease was up on a 2018 Toyota RAV4 so we test drove the new 2021, as well as a couple of Lexus SUV?s. For an additional 12k over a new RAV4 we purchased a new 2020 X3 with 3k miles. Could not be happier with our decision!

Juan Carlos is THE BEST!!!! He has been SO helpful. I have bought three cars from him. BRAVO!!!

service provided was first rate. they provided a shuttle ride, update on service, ride back to dealer, and repairs were explained with everything on warranty.

Was very disappointed that there was no indication of the amount of the labor costs. My service rep was very good and I?m sure it?s your policy not to mention an approximate labor cost. You should make it a point to estimate costs for regular service items.

Appt for scheduled service, performed in a timely manner, Service Rep, Ryan, gave personal attention to detail and insured I was aware of some of the 2020 year model features.

We had a great experience purchasing our second BMW at Tucson BMW. Anthony Powers was our salesperson. We were impressed by how professional, knowledgeable, customer-oriented, candid, attentive, productive, and cooperative he was. It was definitely one of the best car buying experiences we've had.

We had a great experience purchasing our second BMW at Tucson BMW. Anthony Powers was our salesperson. We were impressed by how professional, knowledgeable, customer-oriented, candid, attentive, productive, and cooperative he was. It was definitely one of the best car buying experiences we've had.

I had a great buying experience with Rachel and Martin. The were able put together the deal I wanted and Rachel’s follow up is flawless. I highly recommend BMW Tucson and be sure to ask for Rachel.

It appears that they do what they promise and do it on time.

Patrick mccoy went above and beyond for us!

I just purchased my 2019 Acura RDX, from BMW of Tucson. I live in Sun City West, so I was nervous about driving all that way and having the RDX misrepresented or not honoring the amazing price they quoted me. I did not need to worry. They provided everything they promised. There was no hard sell, just accommodating help. Juan was my salesman. He is a kind and patient man. I have had to contact him several times, because I am suffering a learning curve on my new vehicle. He is always there to help. I am so grateful for my beautiful RDX and the honest service I received.

They were very quick with the repairs. The loaner car was also very nice, and brand new! And when I picked my car up, they had washed it. The auto shop was extremely clean and everyone was so nice. My service representative, Kayla, was knowledgeable and patient.

Zane was amazing! Pleasant and Attentive service

On a recent visit for service I also looked at a replacement for our current BMW 328 Ci coupe. Paul showed us a nice M4 Heritage but it was a DCT not a manual...so we passed. The next day he informed us of an M2 CS that would be coming to Tucson...rare car and the "ultimate" in drivability. So...well...we bought it!!! Fabulous. Right time, right place and great salesman...thanks

everyone is very friendly, and did a good job of explaining to me what needed to be done, and what the cost would be. I appreciate that kind of service.

If I were still running my business I would look to hire 2 extraordinary employees from BMW of Tucson; Patrick McCoy, (Client Advisor) and Tylor Blackman (Genius). Both gentlemen were patient, kind, upbeat, knowledgeable and enthusiastic about my new car (my 3rd BMW from this dealership)as well as attentive to my knowledge and comfort level. I could not have had a more positive experience. Every salesperson that I met while I was at the dealership was friendly, as was the manager. I highly recommend BMW of Tucson.

Good service but it would've been better if I had a loaner vehicle so I didn't have to wait in the dealership facility.

My wife is now driving in Bavarian style with her 2021 BMW X5 xDrive 40i with the M package!!! Thanks to Paul Lunde at BMW Tucson! Great staff there and Paul is very knowledgeable on the entire BMW line up.

service and personal attention! Ernie Buck was very polite and experienced

Customer service was fantastic!! All of the employees are very well informed and courteous!

Patrick was awesome and got me exactly the car I wanted (color, engine,...). Process was quick and efficient, delivery on time. Happy buyer and driver

Rachel was awesome!! She made the process so easy buying my first car!! She went above and beyond making sure that this was going to be a great car for me.

My service rep made me feel right at home. Maximum courtesy!

Second car bought at this dealership. Ernie buck great to work with. Silvia stayed late to complete finance aspects. Sales Manager (Martin? ) got what was needed to close deal. No BS either time.

Initially walking in felt intimating. However, when meeting and dealing with the people that quickly went away. The test drive was informative, pleasant and professional. We did not feel pressured to buy. I do not like autonations stubbornness to not negotiate prices, as some pricing in my opinion is high. However this has nothing to do with BMW of Tucson. The finance person that assisted us was also great, informative and polite. Only three things to work on. 1) I asked from the start if there were two key fobs and was told they thought so but would have to check....only after signing was I told there was only 1. We purchased a second key fob afterwards for close to $300. The paperwork also said the car had a roof rack and it didn’t....another purchase. 2) it appears that small scratches in the paint were fixed with a paint pen which does not look nice but they are minor. 3) the person that we signed the final paperwork with appeared arrogant and seemed disappointed when we did not entertain getting the extended warranty.

Initially walking in felt intimating. However, when meeting and dealing with the people that quickly went away. The test drive was informative, pleasant and professional. We did not feel pressured to buy. I do not like autonations stubbornness to not negotiate prices, as some pricing in my opinion is high. However this has nothing to do with BMW of Tucson. The finance person that assisted us was also great, informative and polite. Only three things to work on. 1) I asked from the start if there were two key fobs and was told they thought so but would have to check....only after signing was I told there was only 1. We purchased a second key fob afterwards for close to $300. The paperwork also said the car had a roof rack and it didn?t....another purchase. 2) it appears that small scratches in the paint were fixed with a paint pen which does not look nice but they are minor. 3) the person that we signed the final paperwork with appeared arrogant and seemed disappointed when we did not entertain getting the extended warranty.

It is always a pleasure working with Ryan Lange and the service department at BWM of Tucson.

Exceptional service department. Ryan Lange is professional and keep the lines of communication open no matter the circumstance. I've had numerous occasions too frequent the service department and each and every experience has been more than acceptable.

Wonderful price and staff

My advisor Katelyn is awesome and very knowledgeable. She is very helpful and really cares about her customer.

OUTSTANDING CUSTOMER SER VICE THANK YOU- DAVID BECKIES

We had a great experience with Juan Carlos. He is extremely professional and knowledgeable about BMW cars. So nice he drove the car first during our test drive to explain/demonstrate a few of the features. It was a very pleasant experience and we are very excited to have our new BMW.

I recently brought my car in because the “low coolant” light came on. I was referred to Lalania Mueller upon my arrival. While sitting at her desk, we both noticed fluid dripping from the bottom of my car. Lalania immediately took action to have my car looked at that day and made arrangements for me to get a loaner since the service department was quite busy that day. My car was kept overnight and was found to have a cracked coolant reservoir. It was fixed and Lalania even found a coupon for me. Her attention and efficiency made the entire transaction very easy. Working with her was very enjoyable, and I very much appreciated her attention to my problem. BMW has a remarkable employee in her.

Anthony was very professional and knowledgeable,both attentive and patient in answering all our questions and concerns. This is our 6th BMW and I know it won't be our last. This particular dealership has exceptional customer service

I had a low tire ; able to set up repair time next day!

This is my third BMW purchased from this dealership and my experience is always great. Managers and Salesman create a relaxing and friendly atmosphere making the buying process easy.

The service rep delivered my vehicle on the time promised.

Usual professional servicing. It would be nice if loaners were more available as they once were during servicing.

Kayla was great, she worked very hard. My warranty however refused to cover the problem. Not sure why I bought a warranty if it is not going to cover an electrical problem with the headlights.

Excellent service experience at Tucson BMW. Have had service here for 15 years. Staff are great Technicians knowledgeable. Communication always prompt and accurate

Had an excellent experience buying my car here for the third time. Anthony Powers is a great salesman! Ask for him! I will do business here again.

Dealership very nice and accommodating. This is the second car I have bought from them. Dealership is also immaculate! Juan is my salesman and a pleasure to work with.

This is my 2nd buying experience with BMW of Tucson. Juan Carlos is a super person and salesman. The sales manager treated me well and very fairly when Covid 19 delayed manufacture and delivery of my car by 6 months. I had some difficulty setting up my in car garage door opener, and Juan Carlos drove to my home 20 mileages away to help me set up the built in opener. This is the kind of service every dealership should have.

Beatrice Suprenant , Asst. Service Mgr provided outstanding service insuring I had a loaner car for the day, taking care of recall and upcoming service and even providing 'genius' assistance.

Two weeks ago we purchased our third BMW. The experience could not have been more pleasant. Anthony, our salesperson, was the consummate professional. He listened to what we wanted, exerted no pressure and delivered our brand new X3 later that afternoon. He also set up an appointment to answer any questions we might have the following week. Buying a car does not have to be stressful.

I recently bought a used vehicle from this dealership. Anthony Powers (sales) was awesome! He was really patient with all of my questions and worked with me to get the vehicle I really wanted. Paul P. was great as well. I'd recommend this dealership over others I have been to recently.

Fair price for a 2021 vehicle. Anthony Powers was an excellent sales person; he was very patient and was easy to work with. Other dealerships did not have the level of customer service that BMW of Tucson had.

Excellent service. Friendly Professional and timely. Thanks

I had to get a tire replace through my insurance and Kaitlin Withrow was over the top in her service! another amazing experience with BMW of Tucson!

Customer service is out of this Beautiful World, great waiting area and amenities probably only thing may also say is to take out paper liners, plastic seat covers n ensure all codes r cleared if needed

Thank you Beatrice for your honesty and kindness in dealing with such a horrible Warrenty company such as mine. Next time around your job will be easier and I will have acquired a better warrrnty company.

good service to get my new airbag

Although I was looking for a ?practical? car, I talked myself into this little convertible because the sales person was not pushy. She gave me the time and space. She answered my questions without expecting me to rush into a decision.

ok. It's a lease guys! Do not get so worked up. You are required to fix it.

Service was performed quickly as promised and included safety inspection and wash

Service provided in time as stated!

Very clean facility and friendly and knowledgeable staff.

We found everyone at the dealership to be very helpful and kind. Most importantly, they listened to what we were looking for and came up with a car that fit our needs. We were very satisfied.

The dealership and service was amazing, exactly what you would expect from BMW! Beatrice was wonderful to deal with and very professional....

I brought my 3 series in for some issues after buying it from a different dealership out of state. It is still under warranty. Making the appointment was easy and the service was performed without any issues and finished within hours. I was impressed by the level of customer service and the overall appearance and cleanliness of the dealership and its commitment to the safety of its customers during this pandemic.

Took our 440i in. All COVID protocol was followed. Changed the oil, did updates and tried finding an intermittent sound! The loaner was clean and ready to go. Thanks!

From sales to service the group at BMW of Tucson is tops. Patience and caring, they take care of your needs. Great service.

Very great service and wonderful team BMW . I am very satisfied with my salesman Antony Powers . He’s very helpful .

Service was phenomenal. Kaitlyn was knowledgeable, professional and friendly. I'll continue to drive the hour for exceptional service! Thank you.

I took my car to BMW for an extended warranty repair and new tires. My service writer, Kayla Diaz, was punctual and thorough in explaining everything and providing me with a loaner. I’ve been going there for 8 years of service. Very happy with their dedication to making my car right and me happy.

Thank you Kayla fir your help with my service. The visit was very nice.

I chose to wait outside in our Covid environment! Even supplied me with a chair. Very efficient and safe checking and checkout.

Legendary service. From the test drive to finance, to driving the car off the lot, the experience was easy and stress free. Very smooth operation they have going on here. Cheers to everyone who works there!!

Not happy no loaners for short service . Waiting area pleasant and service concierge was very helpful Overall good experience

Initially the service started out great. Special thanks to Paul Peranzi for his help getting me finance and too Paul Lunde who always took the time to tell me what was Really happening on a daily basis for the almost 3 weeks that it took to finally finish the deal. I live in San Antonio and was intending to fly out and drive the 13 hours back but the kidney issue stopped that in its tracks so i asked if i could remote sign and send the down payment via wire howeer they wanted but it sseemed to put them out to have t o do this! First my DL expired on the 20th of August but you have to wait s long to get an appointment at DPS that the governor made all licenses including mine good until this situation is over at least end of the year and i had the loetter explainng but couldn't find it, DPS never answered or resonded to voicemailso i suggested my militay id which they said woud be fine so after about 50 different pictures finally got one that was good enough for them. Then iwas told that Fedex was missed since it was 4:30 which is bs because i have used Fedex mu entire career, but it would go out Monday everything was done and good to go. Monday I waaaaas all day arranging transport for my vehicle for Tuesday or Wednesday which i got . AT 9 pm that evening Martin Fiello sent me an email saying Maverick declined my military id i neeed DL proof. Next day i called Maverick and they had no order from BMW Tucson and asked if i had a passport. Of course i do and that worked perfectly. Sent he pics on Tuesday but didn't actually finally get to sign with a notary until Fri September 4 at11:30 am. Notary called Tucson tol them she had down payment and all documents sgned and notarized and it was being sent Fedex overnight. i called to inquire what would be th best time to have transport pick itup i was told that they had to have the actual signed papers that they hired a notary to witnes. What was the damn point of all the notary and sending everything back and forth when they were already signed by esign once and she had the check in her custody which meant your custody since she was their proxy yet i couldn't load my car and have it sent till they go the docs. Redundant, redundant, redundant, overkill whatever you want to call it. I had told Martin that the tax amount was wrong on the initial sales document that Texas was 6.25% and i get special registration pricing due to my disable veteran status. He assured me it would be fixed and taken care of. i get an email yesterday or the day before saying some nonsense that it had to go to Arizona first then TX would reciprocate whatever that means but if they title that vehicle in AZ and then send it to TX, i will be on the hook for $748 sales tax here. i called TX DMV and they told me that as long as I didn't drive it out of AZ without registration it needs to be titled and registered in TX. What's the point of double title and registration except more money it costs me and with COVID slowing things to a crawl, I won't ever get my Texas tags till December. I don't understand and there is no legal federal or AZ law that says it has to be titled there. Several times i held my temper at Martin until finally i sent himtwo posts from the AZ vehicle section where 1 person ought a $15 permit to drive it out of AZ to tag it somewhere else and another similar to the same effect and he just blew me off. I guess its nothis problem to deal with since its sold and he lied so many time and he did it again with regard to the title and registration. Why does he have to make things so difficult for someone who paid 25% interest just t get the car and specifically from your dealership. He can eiher sendthe tax and registration money to TX DMV or even easier is to send it to me and i can have it titled and registered with the minimal amount of time and money and aggravation. I know that i don't want anything else to do with Martin Fiello because I was special operations in the military and if i don't trust you, i got nothing for u.Overall an excellent car, a good manager helped me get approval and another guy Paul Lunde wa straight with me and helped me every time i called. Bottom line, if i were still a medical device or pharma manager Martin Fiello would be long gone.

I called to request an appointment to service my car because it failed to star, I was able to bring my car next day and I received an Excellent Services

Outstanding service rep, giving nothing but personal attention. Kayla is the best

First maintenance on BMW . Service advisor was pro customer and her ability to make time to hear your concerns were valuable . She also provided reminders of upcoming sale events For car accessories and would assist with the sale . Very pleased with the advisor as my former advisor has moved on to another dealership and she made everything run smoothly.

You are lucky to have Lanie as a Service Representative. She has NEVER let me down, always has an answer or a resolution and makes a service call almost a pleasure! She also knows my 750li inside out which makes me feel very secure in having her oversee the servicing of my car.

Great service and a friendly team at BMW Tucson!

Lainie handled the annual maintenance for me at BMW Tucson. She did a great job, and was very knowledgeable of the maintenance plan and coverages. The maintenance work needed was done in a short period of time while I waited. The waiting area was clean and comfortable. Thanks to all involved.

Arrived early, my vehicle "sat" for approximately 40 minutes, before scheduled work was initiated. Work was completed in a timely matter. I requested that "she" not be washed, as I had done a 4 hour wash/detail on her a couple of days before. Hood and grille area had oily residue. Driver's side floor mat was filthy. Exterior was dusty. No excuse.

Very happy with service advisor, price, and time taken.

I hadn't been in for awhile, but now that the remodel is done, this dealer remains great for warranty and recall matters. Got the passenger air bag done in less than 45 minutes. Thank you.

Tried to purchase a new vehicle which turned out to be unavailable as I was ready to write the check. Unethical, irresponsible and unprofessional. Take your business elsewhere.

Ryan made sure I was taken care of. Very nice dealership and the best customer service.

The visit to the dealership was very pleasant and efficient

Recently purchased a used vehicle from here and was promised to get my windshield fix due to cracks all over that have already spidered. It has almost been a month and no word from BMW of Tucson or the glass repair company who apparently has all my information but never called to confirm any of the information or to update me on time table of glass. Called my representative everyday for the past 2 weeks and have not received a call back even though multiple messages have been left. Would not recommend this establishment, take a drive to Phoenix area if needed.

Always courteous and professional service since 2004

I had a very good experience purchasing a used X3 at this dealership. My sales associate Ayad made every effort to make sure I was comfortable and any questions or concerns were addressed. I would recommend for others to purchase a new or used car at this dealership following my experience.

My BMW 330i had a.recall for a faulty wire harness. I was able to schedule an appointment for the following day.

I had a very good experience purchasing a used X3 at this dealership. My sales associate Ayad made every effort to make sure I was comfortable and any questions or concerns were addressed. I would recommend for others to purchase a new or used car at this dealership following my experience.

We had a great experience with all aspects of our recent (today) purchase of 2017 BMW X5 hybrid. Anthony Powers was helpful and made the process very easy. Thank you for your attention to details and keeping us in the loop as we waited for the car to arrive. Highly recommend Anthony if you are looking for a new or used BMW.

Purchase of my BMW went very smoothly. I worked mostly with Anthony who was very professional. The finance part went quickly for once!

Everyone was very professional in assisting this purchase. Anthony was very helpful in pointing out all the pluses of buying an X3. I would definitely come here again to buy a car.

Took my BMW for an oil change. Very pleased with the thoroughness of the work, inspection and customer service.

Outstanding service! Highly recommend

Eve Miller and the staff were very professional and helpful during our buying experience. A car was transported from Las Vegas and was as described and explained to us which we subsequently purchased. We can't say enough about our treatment by Eve.

The whole team over at BMW made the purchase of my sed car a positive one. Laura is very knowledgeable, and resourceful. I really can't think of a negative. I'm enjoying my 2012 Honda Fit.

Excellent service from Lanie and the techs as usual. Really happy with BMW Tucson. Thanks.

Zane was new and went above and beyond to keep me informed with my repairs/service.

My service appointment was easy to schedule and the appointment was performed on time. Kayla was efficient and explained clearly what was done on the car. Thanks!

I arrived at the service shop on time and they took care of me immediately......... the waiting room is great, very comfortable yet spread out to minimize contact with other customers.......... is with able to read in peace and quiet...... and was informed midway through the service by the service rep of the status and projected finish time......... everything was done in the time allowed and all the work seems to be perfect......... I also enjoy the treat provided in the waiting room for my ride home......... thanks

I nothing at this time. It has always be a pleasure dealing with this dealership both for sales and service.

We had such an incredible experience with this dealership over the past couple of weeks. My oldest son upgraded his vehicle, and then my youngest purchased his first vehicle. Both of them purchased used vehicles, one of which had to be shipped from another location. Ayad Jafferi was our sales representative for both purchases. I have to say, Ayad made us feel like family from the moment we walked in. He was incredibly personable, attentive and made sure he took care of us every step of the way. This was by far the best car purchasing experience we've ever had. Paul Peranzi was the Manager and he also ensured we were being taken care of. We couldn't have asked for anything better and would absolutely recommend Ayad to anyone looking to have a hassle free and positive environment to purchase a vehicle. It really meant a lot to me as a father to see my children treated with such respect. I'd give this place an easy 10/10!!!

We had such an incredible experience with this dealership over the past couple of weeks. My oldest son upgraded his vehicle, and then my youngest purchased his first vehicle. Both of them purchased used vehicles, one of which had to be shipped from another location. Ayad Jafferi was our sales representative for both purchases. I have to say, Ayad made us feel like family from the moment we walked in. He was incredibly personable, attentive and made sure he took care of us every step of the way. This was by far the best car purchasing experience we've ever had. Paul Peranzi was the Manager and he also ensured we were being taken care of. We couldn't have asked for anything better and would absolutely recommend Ayad to anyone looking to have a hassle free and positive environment to purchase a vehicle. It really meant a lot to me as a father to see my children treated with such respect. I'd give this place an easy 10/10!!!

Katelyn was very attentive, understood my financial plan and tried to recommend valuable work. The work was comprehensive and on time. Katelyn deserves recognition for good work

Team of Juan Carlos and Laura Vasquez was great with their attentiveness. I appreciate Juan directing me to Laura to complete my purchase so I wouldn't have to wait.

We took our car to check our brake and Mr Zane Moore helped us and did a wonderful job until we pick up the car. after service he explained everything and made us comfortable to drive our car on the road . We purchased our car through him and now he helped us at service department. thank you Zane for your exellent job!

Your representative Eve Miller was very pleasant and knowledgeable and so was the Manager who closed out our paperwork. Our only dislike about our purchase was the extreme lengthy time it took to finalize our paperwork. We love our new car!

Drop off and pick up was quick and efficient. My service advisor is professional and great!

What a great experience! Working around construction and the Corona virus, BMW of Tucson still delivered a wonderful buying experience. Ernie Buck smoothed the path and handled every detail, so we quickly and easily got the perfect car in just a few hours.

My car overheated and I was able to get it in immediately. It was repaired and ready by the end of the next day.

Rodents had destroyed much of the insulation in the engine compartment and transmission tunnel. BMW Tucson did an excellent job in replacing it and completed this large task very efficiently.

BMW of Tucson consistently goes the extra mile for its customers! I have never done business with an organization that provides such superior service and goes the extra mile to ensure their customers are satisfied, and the work is done on time as promised.

KW, the service representative I worked with was a true professional every step of the way. They provided frequent updates and answered all of my questions. The mechanics were thorough and cut no corner.

Polite, fast, efficient, reliable.

Kayla, my service rep, was awesome! She was super easy to work with. She was able to supply me with a loaner and my car was ready when they said it would be. Kayla did an excellent job. Thank you!

Great service and were doing a good job protecting customers from Covid.

Customer Service rep is 5 stars. The management and workers were not wearing masks, took no effort to implement Covid-19 safefty measures. No masks, touching of faces and then hard surfaces, walking up to customers with no distancing. Very disappointing. Profits over safety. The work done is excellent, but mgt receives a single star.

Kayla Diaz as always did an excellent job helping me. AAA

I have owned many automobiles in my life. I have 3 currently. The best service, communication, and trust lies with BMW of Tucson, an AutoNation dealership. I live on the other side of the country. And I feel so confident I will be able to bring my car in when I need it and they will let me know when it?s time to come in. Thank you!

Great customer service as well as a beautiful facility. My experience at the dealership exceeded my expectations. Thank you BMW of Tucson !

Ryan made the scheduling easy, and was thorough in explaining the scope of the work. The vehicle was serviced in a timely manner.

Excellent job with break-in service and car sanitization. My service rep, Kayla went out of her way to help us practice physical distancing and to complete a "touch-less" transaction in the midst of pandemic. Comforting...

Kaitlyn was outstanding in every way possible. She was very professional and her communication were top notch. Her level to detail was much appreciated. Thank you, Patti and Steve Nagel

Great friendly service. Highly recommended for sales or service.

Kayla Diaz did an amazing job!!! Service was phenomenal. made me and my son feel at home

Thank you Kylie for keeping me informed on the progress of my car.

I recently purchased a BMW 750Li from another location. I have brought my car to BMW of Tucson a couple of times for various things. Each and every time I am treated exceptionally well. Ryan, in the service department, takes the time to understand what I need, keeps me informed of the progress and has always had my vehicle ready on or before the date given. Ryan has gone above and beyond on a couple of occasions. It is always noticed and greatly appreciated. BMW of Tucson is the pinnacle of quality, service, and professionalism.

Even with the CV19 situation, the service was pretty good as usual...

Lainie was great to work with and the work was done when she said it would be.

They are still remodeling, but the customer area is pretty nice for the hour or so I was there.

Lanie did a great job. She is an outstanding member of your team!

Brought my car in because the dash board indicated the tire pressure was low, especially the right rear tire. As I was figuring out how to make coffee, with help from a BMW staff, Lalania M approached to inform me that the right rear tire was damaged by a finishing nail. We discussed my options and I decided to purchase a tire. After further discussion we determined buying a matching tire for the rear would provide a better driving experience. Lalania performed in a professional manner guiding me through this repair. I was extremely satisfied with the service I received.

very friendly staff Kept me informed during the entire process including an estimate. Have always enjoyed working with everyone at the BMW dealership in Tucson. Thank you

Ryan, our service agent, was very knowledgeable, pleasant, and professional. He kept us informed about the progress of service on our car.

Eve Miller has been a great addition to bmw tucson. She’s personable and responsive and caters to the customers needs.

The dealership was incredibly helpful and courteous. They were professional and a delight to work with

They are very courteous and helpful and always asks if there is anything else you need.

Fixed quickly check engine light, which was under basic warranty.

I took my 128i in for service at 80,000 miles. There were many suggested services that were explained. I picked some of them. There was also a small oil leak. I had bought an expensive and comprehensive extended warranty when my factory warranty expired. At first the warranty company rejected coverage. However, my service writer, Beatrice, redid the claim with more supporting evidence and the claim was covered. I?m happily in my up to date car, which was nicely washed before I picked it up.

The staff very professional and friendly

Extremely pleased with the quick turnaround time and the courtesies displayed by Kayla Diaz and the staff.

The service and staff were excellent. They made the buying process easy by making a great offer and making the process quick and efficient.

Excellent service delivered in a very responsible way. Friendly and courteous.

Even though the dealership is undergoing renovations they still take care of all your needs.

I was very satisfied with the service I received at BMW of Tucson. Beatrice was very professional, personable, and helpful. My technician, Mark, was the same. He took time to explain my service and completed it in a timely manner.

Dropped in unannounced with new steam under hood. Radiator overflow line fixed, and had the car back in a couple of hours -- and they gave me a demo car. Nice.

My family have bought a number of vehicles from BMW Tucson. We receive a fair price and excellent service. Bryan, Paul, and Ernie made the transaction painless on our latest car. Thanks to your team for making it another positive experience.

My family has purchased a number of vehicles from BMW Tucson. Bryan, Paul, and Ernie got us a fair price and delivered excellent service. Thanks to your team we have a new car and another great experience.

Phenomenal customer service. Beatrice from the service team provided me with first class care and customer service. My vehicle was shipped from Germany and enroute all the rotors rusted over. Imagine not knowing that and coming in for only a routine ( free service). If the Beatrice had not been genuinely concerned about me as a customer my experience may have been different. Her recommendation to talk to my insurance company was a great on because I was reimbursed. The rental setup that BMW Tucson has with Enterprise was another plus. We were able to choose any car which was awesome. We love our 2018 X1 and will definitely visit BMW Tucson for our next vehicle. Ask for Beatrice when scheduling your services!!

Difficult problem that couldn?t be replicated but service department did a good job looking into the problem.

The facility is undergoing a significant remodel right now, hence only a 4 star rating for the facilities.

Lalania was very efficient and knowledgeable. Wait area and service area was under construction so used the showroom to wait in. This was part of the free service offered with the car. Went well, took about one and a half hours and they washed the car. Which was what Lalania had said it would take.

For initial visit at BMW Tucson, the Service Manager told me on the phone that my requested End-Warranty Inspection would be FREE. But once I brought the car in for this, I was informed that 'the vehicle check' cost was $104.88. I was also charged $135.97 for an oil change, $199.86 for microfilters and $104.88 for the 'Inspection'. Doubt I'll be back to them.

They took care of and I am grateful! Thanks to Gene my advisor and the manager of the Service Dept. A

Gabe was extremely cordial and friendly. He personally made sure that my car was a taken care of immediately as I waited. I would definitely recommend BMW Tucson.

Their service is great and everyone is friendly.

Had vehicle in for a system malfunction. It required some type of system upgrade or reset. Service advisor, Gene Herndon, advised me it wasn?t covered under warranty and charged me $555.05. I disagreed with the warranty call and phoned BMW myself. Armed with the denial code, I explained my case to the BMW Warranty representative and he informed me that it was covered. This info I then passed to Gene who became quite defensive and said he didn?t know how to refund my money. I told him it should just be refunded directly to my credit card. At any rate, I had a very productive session with Gabe Stearns, the Service Manager, who had not been briefed on the situation and once I briefed him, fixed the situation immediately with a refund to my card. Extremely good service by Gabe.

This is our 4th or 5th X5 and what can I say, every 2-3 years the improvements to the SAV have made upgrading a natural thing to do! With the 2020 I'd have to say I've got almost all of my 'creature comforts' satisfied :) On top of that, our salesman Brett was knowledgable, friendly, professional and a pleasure to work with!

This is my 3rd or 4th vehicle purchased from this dealership and this was the worst experience to date!! They ripped me off on my trade and some of their staff were very rude to my wife!! Not what I have come to expect from a high end dealership like BMW

Process was a little slower than normal as service section was housed in temporary trailers during construction work.

Excellent buying experience. Ivana, Brian, Zane and Ed are great. Would definitely recommend dealership. Very happy with new X3M.

I had a tire replaced under warranty. The service tech was very courteous and helpful.

Excellent service and nice people.

I took my leased 2018 X1 in for repairs on 2/29/2020. When I learned about a large repair bill, I thought it might be smarter to trade it in for a new X1. The lease was up in October, 2020. They had a great deal on a 2019 X1 that had been used as a loaner. They were extremely cooperative, and process was made very simple to trade. I feel I got a great deal, and all of the employees were great to work with. It was a happy ending to a shock of a potential large repair expense.

Excellent Service Advisor (Katlyn) she is always concerned for the customer to insure all is taken care of in a Professional and fast service time

I purchased a mirror tap radar detector power cable for my 2020 M2 and mistakenly tapped into the rain sensor in the mirror housing vs the mirror power connector. Long story short... The dash lights stopped dimming and the car apparently threw a bunch of codes. This was my doing and I fully expected to have to pay to remedy the situation. Thankfully, Tucson BMW took mercy on me. They re-flashed the car's computer, gave it a wash, and sent me on my way no charge! Thank you again for handling my bafoonery! Thank you Anthony and Kayla!

I purchased a mirror tap radar detector power cable for my 2020 M2 and mistakenly tapped it into the rain sensor in the mirror housing vs the mirror power connector. Long story short... The dash lights stopped dimming and the car apparently threw a bunch of codes. This was my doing and I fully expected to have to pay to remedy the situation. Thankfully, Tucson BMW took mercy on me. They re-flashed the car's computer, gave it a wash, and sent me on my way no charge! Thank you again for handling my bafoonery!

great service. love the courtesy BMW rental.