Legendary service. From the test drive to finance, to driving the car off the lot, the experience was easy and stress free. Very smooth operation they have going on here. Cheers to everyone who works there!!

Best work done in a minute love the details

Excellent service. Got in the same day and had the issue resolved that day.

This was a first class experience from internet search through purchase and delivery. Even when they didn’t know I would buy, as I was open about the other competing models I was considering, they went out of their way to demonstrate the car, allow me to drive it and test out the features, and avoided putting down the other cars and manufacturers I had shared that I was considering. They let the car and the buying experience do all the talking. This is my 3rd BMW and my second experience with this dealership. They truly strive for excellence and in my case, they hit the mark.

Not happy no loaners for short service . Waiting area pleasant and service concierge was very helpful Overall good experience

Initially the service started out great. Special thanks to Paul Peranzi for his help getting me finance and too Paul Lunde who always took the time to tell me what was Really happening on a daily basis for the almost 3 weeks that it took to finally finish the deal. I live in San Antonio and was intending to fly out and drive the 13 hours back but the kidney issue stopped that in its tracks so i asked if i could remote sign and send the down payment via wire howeer they wanted but it sseemed to put them out to have t o do this! First my DL expired on the 20th of August but you have to wait s long to get an appointment at DPS that the governor made all licenses including mine good until this situation is over at least end of the year and i had the loetter explainng but couldn't find it, DPS never answered or resonded to voicemailso i suggested my militay id which they said woud be fine so after about 50 different pictures finally got one that was good enough for them. Then iwas told that Fedex was missed since it was 4:30 which is bs because i have used Fedex mu entire career, but it would go out Monday everything was done and good to go. Monday I waaaaas all day arranging transport for my vehicle for Tuesday or Wednesday which i got . AT 9 pm that evening Martin Fiello sent me an email saying Maverick declined my military id i neeed DL proof. Next day i called Maverick and they had no order from BMW Tucson and asked if i had a passport. Of course i do and that worked perfectly. Sent he pics on Tuesday but didn't actually finally get to sign with a notary until Fri September 4 at11:30 am. Notary called Tucson tol them she had down payment and all documents sgned and notarized and it was being sent Fedex overnight. i called to inquire what would be th best time to have transport pick itup i was told that they had to have the actual signed papers that they hired a notary to witnes. What was the damn point of all the notary and sending everything back and forth when they were already signed by esign once and she had the check in her custody which meant your custody since she was their proxy yet i couldn't load my car and have it sent till they go the docs. Redundant, redundant, redundant, overkill whatever you want to call it. I had told Martin that the tax amount was wrong on the initial sales document that Texas was 6.25% and i get special registration pricing due to my disable veteran status. He assured me it would be fixed and taken care of. i get an email yesterday or the day before saying some nonsense that it had to go to Arizona first then TX would reciprocate whatever that means but if they title that vehicle in AZ and then send it to TX, i will be on the hook for $748 sales tax here. i called TX DMV and they told me that as long as I didn't drive it out of AZ without registration it needs to be titled and registered in TX. What's the point of double title and registration except more money it costs me and with COVID slowing things to a crawl, I won't ever get my Texas tags till December. I don't understand and there is no legal federal or AZ law that says it has to be titled there. Several times i held my temper at Martin until finally i sent himtwo posts from the AZ vehicle section where 1 person ought a $15 permit to drive it out of AZ to tag it somewhere else and another similar to the same effect and he just blew me off. I guess its nothis problem to deal with since its sold and he lied so many time and he did it again with regard to the title and registration. Why does he have to make things so difficult for someone who paid 25% interest just t get the car and specifically from your dealership. He can eiher sendthe tax and registration money to TX DMV or even easier is to send it to me and i can have it titled and registered with the minimal amount of time and money and aggravation. I know that i don't want anything else to do with Martin Fiello because I was special operations in the military and if i don't trust you, i got nothing for u.Overall an excellent car, a good manager helped me get approval and another guy Paul Lunde wa straight with me and helped me every time i called. Bottom line, if i were still a medical device or pharma manager Martin Fiello would be long gone.

Katelyn in the service department did a fantastic job. She was friendly, efficient, and professional. Katelyn is a great representative for BMW.

I called to request an appointment to service my car because it failed to star, I was able to bring my car next day and I received an Excellent Services

Outstanding service rep, giving nothing but personal attention. Kayla is the best

First maintenance on BMW . Service advisor was pro customer and her ability to make time to hear your concerns were valuable . She also provided reminders of upcoming sale events For car accessories and would assist with the sale . Very pleased with the advisor as my former advisor has moved on to another dealership and she made everything run smoothly.

You are lucky to have Lanie as a Service Representative. She has NEVER let me down, always has an answer or a resolution and makes a service call almost a pleasure! She also knows my 750li inside out which makes me feel very secure in having her oversee the servicing of my car.

You are lucky to have Lanie as a Service Representative. She has NEVER let me down, always has an answer or a resolution and makes a service call almost a pleasure! She also knows my 750li inside out which makes me feel very secure in having her oversee the servicing of my car.

Assistant Service Manager, Kayla Diaz was very professional and helpful. It made my visit a pleasure and I would recommend this BMW facility to everyone!

Great experience! Very professional and caring. Free ice cream and car wash/vacuum is unbeatable!

I was in Tucson, dropping my kids off at school when I had car problems. BMW of Tucson got my right in to assess the problem, and did a great job of taking care of me. Definitely appreciate their help!

It was another Great BMW Day! Ms. Kaitlyn W., our service advisor specialist was unbelivable customer service I experienced that day. From advising, counselling & updating the status of the services that was done to my car was beyond expectation. I did reschedule my original appointment because I was running late but without an issue I was able to reschedule on same day. I noticed extra details was done to my complimentary car wash! Thank you very much Ms. K for outstanding C.S. & to all BMW Tucson team. P.S. This was my first time visit to your new Makeover/Renovation dealership office -- was stunning and with great atmosphere!!!

Great service and a friendly team at BMW Tucson!

Lainie handled the annual maintenance for me at BMW Tucson. She did a great job, and was very knowledgeable of the maintenance plan and coverages. The maintenance work needed was done in a short period of time while I waited. The waiting area was clean and comfortable. Thanks to all involved.

Arrived early, my vehicle "sat" for approximately 40 minutes, before scheduled work was initiated. Work was completed in a timely matter. I requested that "she" not be washed, as I had done a 4 hour wash/detail on her a couple of days before. Hood and grille area had oily residue. Driver's side floor mat was filthy. Exterior was dusty. No excuse.

Very happy with service advisor, price, and time taken.

I took my vehicle in to get the wheels cosmetically repaired. The contractor did a wonderful job and I feel like I have brand new wheels! Setting up the service through BMW was seamless, and my service rep Katelyn was the best. She answered all my questions and provided me with information that I was looking for. My car was spotless when I picked it up, inside and out! My only disappointment was due to courtesy vehicles not being offered for a third-party service, even though I purchased my BMW at this dealership. Shuttle service was also not offered. But overall, I was very satisfied.

Clean facility and professional staff

Katlyn was very helpful and kept us informed throughout the service day.

I hadn't been in for awhile, but now that the remodel is done, this dealer remains great for warranty and recall matters. Got the passenger air bag done in less than 45 minutes. Thank you.

Tried to purchase a new vehicle which turned out to be unavailable as I was ready to write the check. Unethical, irresponsible and unprofessional. Take your business elsewhere.

When I went to the bmw center for tires Beatrice Surprenant helped me. They found that I also needed new bushings (I was having brake problems) and Jeremy fixed them. They were honest and respectful. In the future ask for Beatrice if you want an honest and hard working employee.

We were very pleased with our experience. From the test drive with Brett to the walk-around of my trade with Martin and the financial breakdown with JL, all the gentlemen were friendly, helpful and fun to deal with. Buying a car is often an ordeal when it should be a pleasure. These 3 made it a pleasure. Thank you for that. I would definitely recommend BMW of Tucson to anyone who asked.

I took my 2009 328i in to get navigation upgraded. After checking my system is too old for their equipment, CD vs thumb drive. So they aired up my tires, offered to wash the car but I declined and did not charge me for anything. I was disappointed but not their fault. Car is perfect in every other way and I just wanted the navigation working up to date.

Ryan made sure I was taken care of. Very nice dealership and the best customer service.

The visit to the dealership was very pleasant and efficient

Recently purchased a used vehicle from here and was promised to get my windshield fix due to cracks all over that have already spidered. It has almost been a month and no word from BMW of Tucson or the glass repair company who apparently has all my information but never called to confirm any of the information or to update me on time table of glass. Called my representative everyday for the past 2 weeks and have not received a call back even though multiple messages have been left. Would not recommend this establishment, take a drive to Phoenix area if needed.

Every part of my service experience was done expeditiously and with the utmost professionalism! My advisor Kayla was very personable and thorough! And I also appreciated the car being cleaned when I came to pick it up in the approximate 2-hour window that was promised! Great service overall! 5 stars!

Excellent customer service. Work performed on-time and properly.

You schedule an appointment, requesting a shuttle, they approve the appointment, but when you get here, they say it’s going to be a while since they don’t have a shuttle! They won’t allow an appointment while waiting, but no shuttle available, so you end up staying anyways! Also, they cant offer a rental since it’s a diagnostic appointment!

Prompt , cheerful service from Kayla Diaz (with an early assist from Ryan) and the whole team!

Zane was my service writer. Zane did an excellent job in looking out for me and my Z4. The service was provided in a period of time shorter than promised or expected. I was well served by the service department.

Katlyn did an absolutely fabulous job as my SA. Thanks so much.

Always courteous and professional service since 2004

Excellent and professional.

I had a very good experience purchasing a used X3 at this dealership. My sales associate Ayad made every effort to make sure I was comfortable and any questions or concerns were addressed. I would recommend for others to purchase a new or used car at this dealership following my experience.

I had a very good experience purchasing a used X3 at this dealership. My sales associate Ayad made every effort to make sure I was comfortable and any questions or concerns were addressed. I would recommend for others to purchase a new or used car at this dealership following my experience.

My BMW 330i had a.recall for a faulty wire harness. I was able to schedule an appointment for the following day.

I had a very good experience purchasing a used X3 at this dealership. My sales associate Ayad made every effort to make sure I was comfortable and any questions or concerns were addressed. I would recommend for others to purchase a new or used car at this dealership following my experience.

The sales manager has no idea how to treat people. My brother and I went to the dealership with the intent of him purchasing a new BMW, and the sales manager took a look at us (we were wearing shorts and t-shirts because it’s 100+ degrees) and made up his mind that we couldn’t afford a car. He said a few choice words to my brother showing that he thought we weren’t serious without asking anything about what my brother wanted to put down or pay. I’m a Dr. and my brother an engineer. My brother loves BMW and he even drove in with his older BMW that he had PURCHASED THERE a couple years ago. My brother wanted to buy a new BMW, but the treatment he received by the sales manager made him walk away. Don’t judge a book by it’s cover. This dealership is a joke.

The sales team was fantastic! I asked for the deal to be done quickly and they completed it within an hour!! Communication was great and they have followed up with me twice to check on the transaction and the car. Would buy from here again!!

Have become very frustrated with BMW of Tucson. No.1- After I bring one of our BMW's in for service we receive either an Email or in this case a letter that they recommended other services. In this case an oil/fluid leak repair. This is not the first time this has happened. NO! such issues were found or documented on my last service visit for this vehicle. Is this just a way of generating service billing. No.-2 - I do not appreciate the Sales Department using the Service Department records as a way to solicit unwanted sales contacts. No. 3 - The lack of a full time operator/receptionist to answer incoming calls and direct accordingly. No. 4 - When the Service Manager Gabe left things are not the same and they do not even have a replacement for him which I believe compounds the issues. does an excellent job of keeping my BMW's in peak running order. It may come as a surprise but their pricing for such parts as tires is better than my local tire companies. The Service Representatives that I deal with both Ryan and Kayla are very knowledgeable, thorough, and friendly making for a very pleasurable experience. They also now have a great auto detailer when your BMW needs a spa day. I highly recommend BMW of Tucson for your Purchasing and Servicing needs

We had a great experience with all aspects of our recent (today) purchase of 2017 BMW X5 hybrid. Anthony Powers was helpful and made the process very easy. Thank you for your attention to details and keeping us in the loop as we waited for the car to arrive. Highly recommend Anthony if you are looking for a new or used BMW.

Purchase of my BMW went very smoothly. I worked mostly with Anthony who was very professional. The finance part went quickly for once!

Everyone was very professional in assisting this purchase. Anthony was very helpful in pointing out all the pluses of buying an X3. I would definitely come here again to buy a car.

Not attended to expeditiously but other than that advisor was courteous attentive and focused on our vehicle maintenance needs. Wait time was average.

We needed AutoNation warranty service on our Tahoe we purchased at AutoNation Chevrolet Arrowhead in Peoria. We were directed to a closer dealership either AutoNation Honda or AutoNation BMW. A call to BMW resulted in an offer to bring the Tahoe in THAT AFTERNOON! The Tahoe was repaired in a very short time but we had a misunderstanding about the terms of the warranty. I was easily able to contact General Manger Gordon Giacomazzi who answered the call directly and immediately offered a most generous resolution to the issue. As a business owner I was most impressed with Mr. Giacomazzi's prompt and courteous handling of this minor issue. AutoNation has a customer for life with us!

Took my BMW for an oil change. Very pleased with the thoroughness of the work, inspection and customer service.

Great service. Very thorough and everything was ready when dropped and picked. Llanie was super friendly and helpful.

Outstanding service! Highly recommend

Very good service and the attention is excellent. Recomend...

Came in for a routine oil change. Staff was so friendly and helpful. I had forgotten my mask at my office and so I asked if they had an extra one that I could have and they didn't hesitate to offer me a new one. Always a pleasure working with Ryan when getting my BMW serviced: phenomenal customer service and I appreciated him his assistance in getting me in and out quickly so I could get on with my day. The service team topped off my fluids, filled the air in my tires, did a quick inspection and vacuumed my car in a very reasonable amount of time. Thanks guys!

Ryan and BMW staff were very accommodating. Ryan kept us updated and went beyond what we had asked by providing estimates for other items required on the vehicle. BMW was also equipped to work with the confines of COVID-19 of which I was impressed. Great service!

The Customer Service at BMW Tucson was superb. I received an excellent trade in on my old vehicle and an incredibly attractive lease on my new BMW. All the staff - sales and financial - were totally knowledgeable and professional. A very happy customer.

Great customer service Beatrice was very helpful and very respectful. Recommend this place for all your car service needs. Thank you BMW Of Tucson Service Department especially Beatrice ask for her next time you go in. Thank you!👍

My mother was most satisfied with the service at BMW Tucson. The young woman who handled the paperwork was efficient, and personable. My mothers' car came out looking like new money, and the cost was very reasonable. Will definitely be going back when my mothers car needs service! 2001 330ci

Friendly, efficient and helpful people. Special thanks to Lalani and Kayla in service department. I had four wheels replaced and aligned. They also did a maintenance check-up. I talked with Paul Peranzi, sales manager about the options for the end of car lease. I would like to recommend this place to anyone with BMW car. They know what customer service should be, they really "serve" the customer perfectly. (I like my car: two door, 2 series.)

Eve Miller and the staff were very professional and helpful during our buying experience. A car was transported from Las Vegas and was as described and explained to us which we subsequently purchased. We can't say enough about our treatment by Eve.

Ryan (service dept) is an absolute dream to deal with! This was my first time servicing my Z4 there and from the 1st phone call to the 15 min. conversation sitting in the lounge w/him...it was a wonderful connection. Yes, properly masked and distanced we laughed and shared our auto experiences and also a few personal stories. Ryan is professional yet warm ...on-task yet personable...and took care of my car beautifully! Thanks Ryan !! I give you 10 stars**********

Above reproach. I've purchased several automobiles over my life's span and I must say purchasing a vehicle at BMW of Tucson is TOP notch. My salesman Paul was fantastic. Much continued success.

Fantastic service and friendly staff

Service was speedy and courteous. Beatrice was very professional and kept up to date with any issues. Great service.

The whole team over at BMW made the purchase of my sed car a positive one. Laura is very knowledgeable, and resourceful. I really can't think of a negative. I'm enjoying my 2012 Honda Fit.

Very professional service, customer waiting area much improved post-remodel, great experience overall!

responsive, friendly, service oriented

Found cause of an intermittent problem with air suspension. Very happy

Excellent service from Lanie and the techs as usual. Really happy with BMW Tucson. Thanks.

Zane was new and went above and beyond to keep me informed with my repairs/service.

Best place to buy a used vehicle. You leave there feeling very confident in your purchase. My experience was the best car buying experience I've ever had. I was in and out of the place within an hour. Zero complaints

I had a great experience with Kayla in the service department. She kept me informed throughout the process and was great to work with.

Great personnel!

My service appointment was easy to schedule and the appointment was performed on time. Kayla was efficient and explained clearly what was done on the car. Thanks!

I arrived at the service shop on time and they took care of me immediately......... the waiting room is great, very comfortable yet spread out to minimize contact with other customers.......... is with able to read in peace and quiet...... and was informed midway through the service by the service rep of the status and projected finish time......... everything was done in the time allowed and all the work seems to be perfect......... I also enjoy the treat provided in the waiting room for my ride home......... thanks

Best experience! I went to several different lots looking for my new car. They had what I wanted, a good price and the best customer service. Eve Miller was fantastic and a pleasure to work with!

Friendly employees, had a car in stock at an acceptable price.

Great Waiting Room...

Kayla Diaz was very professional and understanding, no matter what the news was either good or bad she made it very clear what was needed and clearly explained the process. I appreciate her service to myself and what was needed. Thank you!

I nothing at this time. It has always be a pleasure dealing with this dealership both for sales and service.

We had such an incredible experience with this dealership over the past couple of weeks. My oldest son upgraded his vehicle, and then my youngest purchased his first vehicle. Both of them purchased used vehicles, one of which had to be shipped from another location. Ayad Jafferi was our sales representative for both purchases. I have to say, Ayad made us feel like family from the moment we walked in. He was incredibly personable, attentive and made sure he took care of us every step of the way. This was by far the best car purchasing experience we've ever had. Paul Peranzi was the Manager and he also ensured we were being taken care of. We couldn't have asked for anything better and would absolutely recommend Ayad to anyone looking to have a hassle free and positive environment to purchase a vehicle. It really meant a lot to me as a father to see my children treated with such respect. I'd give this place an easy 10/10!!!

I was in for routine service as well as a 4-wheel alignment. Was pleased to find that they had a discount for the wheel alignment. Time for all to be completed was longer than proposed, but I was not pressed for time. Car was returned clean and fresh.

As usual at BMW Tucson you made the experience very easy. The parts you needed arrived in a timely manner. It's only been one day but everything seems to be working great. Thank you again for the great service.

We had such an incredible experience with this dealership over the past couple of weeks. My oldest son upgraded his vehicle, and then my youngest purchased his first vehicle. Both of them purchased used vehicles, one of which had to be shipped from another location. Ayad Jafferi was our sales representative for both purchases. I have to say, Ayad made us feel like family from the moment we walked in. He was incredibly personable, attentive and made sure he took care of us every step of the way. This was by far the best car purchasing experience we've ever had. Paul Peranzi was the Manager and he also ensured we were being taken care of. We couldn't have asked for anything better and would absolutely recommend Ayad to anyone looking to have a hassle free and positive environment to purchase a vehicle. It really meant a lot to me as a father to see my children treated with such respect. I'd give this place an easy 10/10!!!

We had such an incredible experience with this dealership over the past couple of weeks. My oldest son upgraded his vehicle, and then my youngest purchased his first vehicle. Both of them purchased used vehicles, one of which had to be shipped from another location. Ayad Jafferi was our sales representative for both purchases. I have to say, Ayad made us feel like family from the moment we walked in. He was incredibly personable, attentive and made sure he took care of us every step of the way. This was by far the best car purchasing experience we've ever had. Paul Peranzi was the Manager and he also ensured we were being taken care of. We couldn't have asked for anything better and would absolutely recommend Ayad to anyone looking to have a hassle free and positive environment to purchase a vehicle. It really meant a lot to me as a father to see my children treated with such respect. I'd give this place an easy 10/10!!!

Our purchase experience today was a very pleasant and great learning process of the new BMW that we aquired. A big thank you to the entire Tucson BMW Team.

Katelyn was very attentive, understood my financial plan and tried to recommend valuable work. The work was comprehensive and on time. Katelyn deserves recognition for good work

Team of Juan Carlos and Laura Vasquez was great with their attentiveness. I appreciate Juan directing me to Laura to complete my purchase so I wouldn't have to wait.

We took our car to check our brake and Mr Zane Moore helped us and did a wonderful job until we pick up the car. after service he explained everything and made us comfortable to drive our car on the road . We purchased our car through him and now he helped us at service department. thank you Zane for your exellent job!

Very pleasant experience . Staff was knowledgeable and helpful. No pressure whatsoever. Great cars and nice people.

Your representative Eve Miller was very pleasant and knowledgeable and so was the Manager who closed out our paperwork. Our only dislike about our purchase was the extreme lengthy time it took to finalize our paperwork. We love our new car!

Friendly, no pressure experience. Best car buying experience we have had.

Juan and Martin were very helpful and got me exactly what i wanted! I ordered a customized X3 which came super fast and works wonderfully. Martin got me a really good deal on the car and Juan was very patient for going through every single feature of the car with us after the purchase.

Great customer service. The facilities are very clean and car delivered as promised

Great service representative, courteous and kept me informed. Fast service, quicker than I planned!

Drop off and pick up was quick and efficient. My service advisor is professional and great!

What a great experience! Working around construction and the Corona virus, BMW of Tucson still delivered a wonderful buying experience. Ernie Buck smoothed the path and handled every detail, so we quickly and easily got the perfect car in just a few hours.

My car overheated and I was able to get it in immediately. It was repaired and ready by the end of the next day.

Rodents had destroyed much of the insulation in the engine compartment and transmission tunnel. BMW Tucson did an excellent job in replacing it and completed this large task very efficiently.

BMW of Tucson consistently goes the extra mile for its customers! I have never done business with an organization that provides such superior service and goes the extra mile to ensure their customers are satisfied, and the work is done on time as promised.

My gosh. The worst dealership and management in auto. BMW ? New GM should be driving for UBER as he has no idea how to manage a dealership.

As is customary when I deal with Kayla Diaz, I come away from the experience completely satisfied . She is the consummate professional, courteous, knowledgeable, and committed to ensuring that I am satisfied.

My service advisor (Lanie) was superb. Friendly, knowledgeable, helpful, and effective. She made an expensive visit bearable. Give this person a bonus.

The service I received on my X3 was complete in the minimal time of which was well ahead of schedule time. The facility was clean and the noise level, was Low. I feel that all the professional I spoke with was well above expectations. However, I feel the receptionist, could benefit from a little mindfulness of others. Would I recommend this auto severe to others? Absolutely. My service advisor, over the years " Mr Hogan" is, to me an amazing young man. I can appreciate when he make recommendations for service to my auto. Also, he never attempt to push me into anything when I tell him I can't afford it now. These are qualities that make this gentleman a major asset to this company and the Auto National Industry.

KW, the service representative I worked with was a true professional every step of the way. They provided frequent updates and answered all of my questions. The mechanics were thorough and cut no corner.

All work was done as committed and expected. Customer service was professional and communicated status as expected

Great service and great people. BMW prices but still worth extra.

My advisor regularly contacted me about the status of my car repairs and worked directly with my extended warranty company to ensure that my needed repairs were covered. The 25% discount on parts saved me a good sum of money on a new set of tires and spark plugs.

Head a great experience ruth bmw of Tucson. Polite, fast, and efficient.

I had a Haundai Sonata air conditioner serviced at Auto Nation BMW. From making the appointment to the check in to the final picking up of the car it was a great experience. My contact was with Kayla. She was professional and a pleasure to work with. It was apparent the management is attentive to details here at this dealership.

Polite, fast, efficient, reliable.

These guys go the extra mile ! Paul took care getting us a very fair trade in on our existing vehicle. He also had all the paperwork done so that when we got there everything was pretty much ready to go. The car we purchased was a birthday present for my wife and they had a big bow and birthday balloons on it when we arrived ! Ayad was our tech expert gave us the best walk thru I've ever had . He Loves his job and it shows. Jeremy the finance manager was super friendly and personal and made the process as painless as possible . Would buy here again in a heart beat

It was the best car buying time I have had in a very long time... Juan Carlos is a great asset to your company...Honest and a pleasure to work with...Looking forward to see how the Service dept is..Thanks for a pleasant time....Jim Streit

Kayla, my service rep, was awesome! She was super easy to work with. She was able to supply me with a loaner and my car was ready when they said it would be. Kayla did an excellent job. Thank you!

Great service and were doing a good job protecting customers from Covid.

Customer Service rep is 5 stars. The management and workers were not wearing masks, took no effort to implement Covid-19 safefty measures. No masks, touching of faces and then hard surfaces, walking up to customers with no distancing. Very disappointing. Profits over safety. The work done is excellent, but mgt receives a single star.

Kayla Diaz as always did an excellent job helping me. AAA

Excellent service department. The advisor (Katelyn) was very nice and helpful. She informed me of already existing options on my package that saved my $$. Other dealerships try to get as much money from you a they can. Not BMW Tucson. Got a complimentary car wash. Waiting area is well maintained and social distancing is implemented. They even offered me a new pen in case I have concerns about reusing the same pen to sign. Top of the line service

Easy buying experience. No pressure. “One price” set up is nice.

Very nice salesman Juan Carlos help my wife and I.

Great customer service! All employees I came in contact with were GREAT! from the service center to sales. Went out of their way and asked if they could help me. Made me feel welcome and my car was clean and performed like brand new. Kudos to the whole staff!

I have owned many automobiles in my life. I have 3 currently. The best service, communication, and trust lies with BMW of Tucson, an AutoNation dealership. I live on the other side of the country. And I feel so confident I will be able to bring my car in when I need it and they will let me know when it?s time to come in. Thank you!

Nice people and efficient service!

This is the way servicing a car should go....everything was on time as quoted. 5 stars.

I have been in the retail motorhome business for 34 years. You are doing what we are trying to do. Great job.

Great customer service as well as a beautiful facility. My experience at the dealership exceeded my expectations. Thank you BMW of Tucson !

Sales staff is nice but the service department is like a high school tech school. Spent over $2500 and they still couldn't fix the oil leak and wanted another $1300 more. The service department cost them a customer.

My husband and I just bought a vehicle from BMW of Tucson and it was by far the best experience we have ever had at a dealership. Most dealerships are like shark infested waters- the salesmen at BMW of Tucson we’re completely different. There was absolutely no pressure to buy a vehicle and surprisingly, we really liked every single person we had contact with at the dealership. Anthony, Paul, and the gentleman in the finance department were excellent to work with. I will most definitely be purchasing my next vehicle from BMW of Tucson. This was the best car buying experience we have ever had!

On time and helpful. Will return as needed.

Ryan made the scheduling easy, and was thorough in explaining the scope of the work. The vehicle was serviced in a timely manner.

Good experience overall including all of the pandemic precautions needed at this time. Professional and responsive.

Excellent experience. Katelyn always provides great service and professionalism.

This was my first time buying a BMW. From the moment I walked in the staff treated me like I was already a part of the family. Martin contacted me, set up my appointment and greeted me when I first came in. Eve was beyond amazing and took her time and listened to all my needs. Even after I purchased they still reached out to make sure everything was going great and to see if I needed anything else. We had to come back for a quick software update and Paul, the sales manager, stopped by as we were waiting to catch up and make sure everything was still going great. I am very happy and love my new car.

Everyone was polite and helpful. I received text responses quickly. My appointment was made as conveniently and quickly as possible.

Excellent job with break-in service and car sanitization. My service rep, Kayla went out of her way to help us practice physical distancing and to complete a "touch-less" transaction in the midst of pandemic. Comforting...

Kaitlyn was outstanding in every way possible. She was very professional and her communication were top notch. Her level to detail was much appreciated. Thank you, Patti and Steve Nagel

I have recently retired and spent the last 46 years at various jobs all dealing with the public so customer service was paramount. Lalania Mueller was my service advisor. She was very attentive, efficient, and made me feel I was her top priority throughout my stay. I was there for several hours and the time went by quickly. I was considering going to the Bob Bondurant driving school in Chandler Arizona as I understand it is one of the best in the country and only about two hours away. I was not aware that BMW had a driving school. She is the one who made me aware of their school in Thermal,Ca. I’m signing up for the two-day M school in June. Should be quite the amazing experience.

Lalania Mueller ("Lanie") is awesome, and also seems to get the absolute best out of her already great mechanics and shop managers. She has now been instrumental in helping to keep my 1999 123i "afloat" several times, and is always communicative, with excellent explanations and follow-up, and kind. May we all come out of this present health problem as absolutely best as possible, and for heaven's sake keep, respect, honor, and promote (smiles) folks like Ms. Mueller. Bernd Wuersig, Tucson

Great friendly service. Highly recommended for sales or service.

I have been extremely satisfied every time I have taken my BMW into Kayla at BMW of Tucson. She has always been caring and concerned about what is needed for my vehicle, whether it has been just routine service or actual repairs. She is very pleasant to deal with, and I do recommend her for anyone that needs assistance with their vehicle. Always a pleasant experience!

Kayla Diaz did an amazing job!!! Service was phenomenal. made me and my son feel at home

Very attentive to every detail. Excellent service!

Awesome people who really want to help and care

Thank you Kylie for keeping me informed on the progress of my car.

I recently purchased a BMW 750Li from another location. I have brought my car to BMW of Tucson a couple of times for various things. Each and every time I am treated exceptionally well. Ryan, in the service department, takes the time to understand what I need, keeps me informed of the progress and has always had my vehicle ready on or before the date given. Ryan has gone above and beyond on a couple of occasions. It is always noticed and greatly appreciated. BMW of Tucson is the pinnacle of quality, service, and professionalism.

Even with the CV19 situation, the service was pretty good as usual...

Excellent as usual.

Lainie was great to work with and the work was done when she said it would be.

They are still remodeling, but the customer area is pretty nice for the hour or so I was there.

Lanie did a great job. She is an outstanding member of your team!

Brought my car in because the dash board indicated the tire pressure was low, especially the right rear tire. As I was figuring out how to make coffee, with help from a BMW staff, Lalania M approached to inform me that the right rear tire was damaged by a finishing nail. We discussed my options and I decided to purchase a tire. After further discussion we determined buying a matching tire for the rear would provide a better driving experience. Lalania performed in a professional manner guiding me through this repair. I was extremely satisfied with the service I received.

Everything was GREAT. No hassle, no pressure, very fair, fantastic service. Even the ice cream was free!!

Very efficient and a pleasant experience...

Ryan, our service agent, was very knowledgeable, pleasant, and professional. He kept us informed about the progress of service on our car.

very friendly staff Kept me informed during the entire process including an estimate. Have always enjoyed working with everyone at the BMW dealership in Tucson. Thank you

Ryan, our service agent, was very knowledgeable, pleasant, and professional. He kept us informed about the progress of service on our car.

Took my vehicle to get a recall check. Employees were nice& helpful. Service was fast and easy. They also offer a sanitized cleaning through out yr vehicle for 29.99$ which I thought was awesome 👏🏼 I would recommend to anyone with a BMW 👍🏼

Thank you to Ryan Lange, such a commitment to great customer service is to be commended. Your mechanics discovered a real problem with an oil leak and resolved it right away. Ryan kept me updated as to what was happening with my car, I’m very pleased with the professional manner in which I was treated, you have definitely gained a new customer and I will tell my friends.

Overall, my experience with BMW of Tucson Auto Nation was great. Despite the dealership currently being re-modeled, I still felt more than welcome. Eve (client advisor) did an excellent job of allowing me to check out the car I was buying without being too intense to sell the car. Edvard has done a great job as the BMW genius answering my very detailed questions. He seems genuinely interested in the BMW lineup and not just doing his job. I almost gave the rating 4/5 stars given that Gordon (the GM) was very intense to sell me the car the day I test drove instead of coming back when I was ready however he was willing to negotiate some unique circumstances with my trade-in which led to me purchasing the vehicle. I will most likely being doing business with this team again in the future.

Eve Miller has been a great addition to bmw tucson. She’s personable and responsive and caters to the customers needs.

Working with Paul, used car sales manager, was very quick, straight forward and to the point. Was skeptical to purchase a vehicle over the phone and have it shipped to our house, however, the process was probably the easiest car buying experience I have ever had in 28 years of buying cars. Of course, I used to own the vehicle I was buying, so did not need to test drive. Comparing the price was easy online. Haven't received the vehicle yet, but assume it will be in the condition promised. Thanks much!

The dealership was incredibly helpful and courteous. They were professional and a delight to work with

They are very courteous and helpful and always asks if there is anything else you need.

BMW of Tucson has always been very attentive to my vehicle and keeping me on the road. Lani my service advisier for years has always recommended only the items I need and stays ahead of repair issues. Always communicates any updates. Really appreciate BMW of Tucson!

Fixed quickly check engine light, which was under basic warranty.

I took my 128i in for service at 80,000 miles. There were many suggested services that were explained. I picked some of them. There was also a small oil leak. I had bought an expensive and comprehensive extended warranty when my factory warranty expired. At first the warranty company rejected coverage. However, my service writer, Beatrice, redid the claim with more supporting evidence and the claim was covered. I?m happily in my up to date car, which was nicely washed before I picked it up.

Eugene was efficient, professional & friendly. When making the appointment, I was told it would take about an hour. I was in and out within an hour. They always wash my car which is an extra bonus.

Beatrice was very helpful and responsive!

The staff very professional and friendly

Extremely pleased with the quick turnaround time and the courtesies displayed by Kayla Diaz and the staff.

Buying a BMW vehicle can be a very daunting experience due to the luxurious craftsmanship that is put into each and every vehicle. The stigma of a large price tag can be daunting as well. At BMW of Tucson, we found an ideal vehicle that did not come with and astronomical price tag. My wife and I did not originally intend to buy our vehicle, but the no pressure sales staff, fair prices, and the quality for the money of the vehicles made this an enjoyable experience. Paul Lunde our sales associate did an outstanding job as he carefully explained all the features of our new vehicle. His knowledge of the vehicle and all its features were a huge selling point for us. He made us feel comfortable as we started the whole leasing process, and explained each step along the way. We now have an established relationship with Paul, and will definitely recommend BMW of Tucson to anyone looking to buy or lease a new BMW!

Ivana is the best sales person I know , she was great very nice very attentive , Manager was great too , thank you so much ..

I always have a good experience with the service department whenever Kayla is my agent and not anyone else! We recently had an issue with phone numbers where both my car and my wife’s car (also a BMW) for whatever reason were listed under my wife’s name. 3 times she was called regarding my car and every time she would tell them to call me and fix the phone numbers where each car is listed under its owner (as it was), and they never fixed it. She would still get phone calls and emails regarding my car. Even when I called to schedule a service appointment and I told the lady to email me, she still emailed my wife! It wasn’t until I took my car in for service and Kayla fixed everything in the computer system. Only then I knew it’s been taken care of, as apparently no one else listens! She is outstanding, very nice and always makes sure to call with updates. She’s also courteous and very professional. She's the reason I give BMW Tucson 4 stars and not less (she deserves 5 stars). -sales department is a different story!

Excellent service! Ryan was thorough, polite and efficient. Got the car back to me one day earlier. Couldn't be happier.

The service and staff were excellent. They made the buying process easy by making a great offer and making the process quick and efficient.

Excellent service delivered in a very responsible way. Friendly and courteous.

Even though the dealership is undergoing renovations they still take care of all your needs.

I was very satisfied with the service I received at BMW of Tucson. Beatrice was very professional, personable, and helpful. My technician, Mark, was the same. He took time to explain my service and completed it in a timely manner.

I needed to obtain an additional key for my vehicle. Once I figured out to approach the service department and not the parts department I was taken care of exceptionally. Ryan was very polite and helpful. He ordered the new key, took care of the insurance paperwork and told me when to expect my new key. In actuality, the key arrived early and I received a friendly call from Ryan telling me the key was available. When I arrived at BMW of Tucson to pick up the key, Ryan checked to make sure the key operated correctly, did a visual examination of the vehicle and checked tire tread depth for safety. I will be scheduling additional service with Ryan and BMW of Tucson very soon.

Katelyn is absolutely fantastic - the best auto service rep I have ever worked with. She is honest, straight forward, very knowledgable and dependable. It was an excellent service experience overall. Johnny Long

Dropped in unannounced with new steam under hood. Radiator overflow line fixed, and had the car back in a couple of hours -- and they gave me a demo car. Nice.

Went in for normal oil change and recall appointment. Great friendly service, on time, no complaints!

My family have bought a number of vehicles from BMW Tucson. We receive a fair price and excellent service. Bryan, Paul, and Ernie made the transaction painless on our latest car. Thanks to your team for making it another positive experience.

My family has purchased a number of vehicles from BMW Tucson. Bryan, Paul, and Ernie got us a fair price and delivered excellent service. Thanks to your team we have a new car and another great experience.

Could not be happier with the service we receive from BMW of Tucson. Lanie ALWAYS takes such good care of us and our vehicles!!

Phenomenal customer service. Beatrice from the service team provided me with first class care and customer service. My vehicle was shipped from Germany and enroute all the rotors rusted over. Imagine not knowing that and coming in for only a routine ( free service). If the Beatrice had not been genuinely concerned about me as a customer my experience may have been different. Her recommendation to talk to my insurance company was a great on because I was reimbursed. The rental setup that BMW Tucson has with Enterprise was another plus. We were able to choose any car which was awesome. We love our 2018 X1 and will definitely visit BMW Tucson for our next vehicle. Ask for Beatrice when scheduling your services!!

Difficult problem that couldn?t be replicated but service department did a good job looking into the problem.

The facility is undergoing a significant remodel right now, hence only a 4 star rating for the facilities.

I sent the following to your dealership GM: "Happily, I would want you to know that each of Martin Fiello and Anthony Powers represent your dealership professionally; in deed, as once the dealer principal in Canada (4 dealerships, included a BMW) I would have been, as you should be, proud to have them in your employ. Each listened carefully, responded empathically and met/exceeded my expectations – yes, the price I settled on lower than that provided corporately, but we found early agreement on price and the transaction expedited. Additionally, knowing that we needed a rental car to bridge our stay in Arizona (we’re departing Friday afternoon from Phoenix back to Canada) we were provided a loaner – we didn’t ask but happily accepted the offer. Both my wife and I will be extolling the service we were provided and while back in Canada shortly, we winter annually in Green Valley and will continue as dedicated fans of the two men and your dealership

The entire Service Team is very courteous and friendly. Kayla, my Service Rep always provides excellence in customer service.

Lalania was very efficient and knowledgeable. Wait area and service area was under construction so used the showroom to wait in. This was part of the free service offered with the car. Went well, took about one and a half hours and they washed the car. Which was what Lalania had said it would take.

Work with Kayla Diaz As my service consultant. She was excellent and had my car repaired and back to me the following day even though they had to order new rotors for it. She provided me with a new BMW X2 as a loaner, it was so quiet and comfortable compared to my Z4 I may be going back for one... soon. Everyone at this dealership makes you feel special.

Clean building, friendly and professional staff

Excellent repair experience. BMW of Tucson Service went the extra mile to make sure the needed repairs were identified, and performed properly. Recommended.

Very easy + courteous. Expert service!

For initial visit at BMW Tucson, the Service Manager told me on the phone that my requested End-Warranty Inspection would be FREE. But once I brought the car in for this, I was informed that 'the vehicle check' cost was $104.88. I was also charged $135.97 for an oil change, $199.86 for microfilters and $104.88 for the 'Inspection'. Doubt I'll be back to them.

I did not have a scheduled appointment. When I started away from my home, the low coolant warning and low tire warning both came on !! I drove to BMW and was taken care of with an auto for the rest of the day. GREAT SERVICE THANK YOU Steve

They took care of and I am grateful! Thanks to Gene my advisor and the manager of the Service Dept. A

Gabe was extremely cordial and friendly. He personally made sure that my car was a taken care of immediately as I waited. I would definitely recommend BMW Tucson.

Their service is great and everyone is friendly.

Had vehicle in for a system malfunction. It required some type of system upgrade or reset. Service advisor, Gene Herndon, advised me it wasn?t covered under warranty and charged me $555.05. I disagreed with the warranty call and phoned BMW myself. Armed with the denial code, I explained my case to the BMW Warranty representative and he informed me that it was covered. This info I then passed to Gene who became quite defensive and said he didn?t know how to refund my money. I told him it should just be refunded directly to my credit card. At any rate, I had a very productive session with Gabe Stearns, the Service Manager, who had not been briefed on the situation and once I briefed him, fixed the situation immediately with a refund to my card. Extremely good service by Gabe.

This is our 4th or 5th X5 and what can I say, every 2-3 years the improvements to the SAV have made upgrading a natural thing to do! With the 2020 I'd have to say I've got almost all of my 'creature comforts' satisfied :) On top of that, our salesman Brett was knowledgable, friendly, professional and a pleasure to work with!

This is my 3rd or 4th vehicle purchased from this dealership and this was the worst experience to date!! They ripped me off on my trade and some of their staff were very rude to my wife!! Not what I have come to expect from a high end dealership like BMW

Process was a little slower than normal as service section was housed in temporary trailers during construction work.

I am usually dissatisfied with the service I receive at BMW (in NC and MO), so I mentally prepared for another bad experience. But, for once, I found a BMW dealer with great service. My service rep (Kayla?) was wonderful, and service was speedy! Thanks for the great service.

Excellent buying experience. Ivana, Brian, Zane and Ed are great. Would definitely recommend dealership. Very happy with new X3M.

I had a tire replaced under warranty. The service tech was very courteous and helpful.

Everytime I come here. The Service is the best I ever had. I'm 43 and owned cars for 25 years. Hands down the best. I will pay the little bit more for the service and extra mile maintenance to my car. Thank you BMW and Ryan over there!

Very satisfying

Excellent service and nice people.

I took my leased 2018 X1 in for repairs on 2/29/2020. When I learned about a large repair bill, I thought it might be smarter to trade it in for a new X1. The lease was up in October, 2020. They had a great deal on a 2019 X1 that had been used as a loaner. They were extremely cooperative, and process was made very simple to trade. I feel I got a great deal, and all of the employees were great to work with. It was a happy ending to a shock of a potential large repair expense.

Excellent Service Advisor (Katlyn) she is always concerned for the customer to insure all is taken care of in a Professional and fast service time

Good follow through for purchasing a used car. Still waiting for 1 item to be taken care of. Staff was helpful and friendly!!

Great service ! Professional, polite, helpful and accommodating. I have been leasing my vehicles from them for over 20 years, and always very satisfied.

I purchased a mirror tap radar detector power cable for my 2020 M2 and mistakenly tapped into the rain sensor in the mirror housing vs the mirror power connector. Long story short... The dash lights stopped dimming and the car apparently threw a bunch of codes. This was my doing and I fully expected to have to pay to remedy the situation. Thankfully, Tucson BMW took mercy on me. They re-flashed the car's computer, gave it a wash, and sent me on my way no charge! Thank you again for handling my bafoonery! Thank you Anthony and Kayla!

I purchased a mirror tap radar detector power cable for my 2020 M2 and mistakenly tapped it into the rain sensor in the mirror housing vs the mirror power connector. Long story short... The dash lights stopped dimming and the car apparently threw a bunch of codes. This was my doing and I fully expected to have to pay to remedy the situation. Thankfully, Tucson BMW took mercy on me. They re-flashed the car's computer, gave it a wash, and sent me on my way no charge! Thank you again for handling my bafoonery!

great service. love the courtesy BMW rental.

Only for the poor or older GObbies

Beatrice was wonderful. Wanted my flat Tire put in the Suv, service did not put tire in Suv. My wife had to go back to pick the tire up.

Gabe was the only person who understood the problem. I brought my car multiple times to fix one problem, and each time I ended up by paying lot of money. After I paid $2700 on a car worth $3000, they told me the car is not fixed and needs extra $5000 to be fixed. I was refunded $800 and my car is still not fixed!

Thank you for providing assurance that my X3 is road ready for a trip.

Professional sales reps, service and responsiveness

My sales rep, Ivana, diligently searched on-line for the M4 in the color/features I wanted. The car was delivered in a timely manner.

Gene in the service department was helpful and understanding. He was always able to answer or obtain an answer on anything I inquired about. Great service.

BMW of Tucson is in the middle of a renovation, but it did not stop them from great service. Dropped us off and picked us up from a visit to the mall. Job was done quickly and they washed and cleaned our X5 35d (Lots of bugs.....but they got them all!)

I had a great experience at the BMW dealership. The salesman was very friendly and knowledgeable on the 740Li that I purchased. I will definitely shop there in the future. Thank you Ayod for everything.

Gene takes exceptional care of my BMW and BMW of Tucson is top notch in my book! Thanks again Gene! Joseph Markle

Very knowledgeable sales people and managers. They want to make a deal

Service was good. I think they fixed the problems. They gave me an Enterprise rental car. But the rental car company billed me. There should have been better communication so that I did not receive a bill.

Customer service was very professional

I always feel comfortable when I need to go to this dealership, service or whatever. Very pleasant advisors and employees. The tech's do an excellent job in caring for my vehicle. My advisor cares and is awesome to work with.

This place has the best management and office staff. Caitlyn is always pleasant to interact with and has excellent customer service skills. My car has always been well taken care of. Thank you Caitlyn for taking such good care.

Gene was the best service advisor! My car was ready on time . I was very impressed with their service departmrnt!

Please with actually buying a new car and the service that followed .

Excellent service with Lainie . She is very personable and so professional. Very helpful .

My experience from beginning to end was wonderful. Lalania Mueller performed very well as my Service Advisor. I'm also very confident the staff that worked on my X3 performed very well. Overall I'm extremely satisfied with the service I received.

Kaitlyn, is always very helpful and professional!

Dealership. Service. Organized. Pleasant help.

Always have a great experience here!! Everyone is so nice and helpful!! Thank you Gene for the great service as always!

good attention by service writer gene herndon; great experience

My service appointment went smoothly and I was well looked after.

Amigos que piensen comprar carros en la bmw Chapman tengan cuidado cuando firman ya que ellos esconden un pago al final de su término de pagos que se llama Ballon Ballance ,que básicamente es como un pago extra de un carro que hayas metido como trade in ,. En pocas palabras te dan un carro nuevo con pago alto y al final todavía un pago extra y no te lo comentan y lo esconden para que no te des cuenta,para mi eso es fraude por que si yo hubiera sabido de esto no hubiera comprado el carro,. Ojo

Purchased a 2018 demo BMW 340i in December 2019, with the purchase came some minor flaws in the vehicle. One example is the minor scratches on the outside of vehicle. Feeling as though I?m being ignored about the needs of my vehicle not being met and feeling as though I have been chasing the salesman to get this done. Completely unsatisfied.

Going through remodel but my service rep Gene, made the inconvenience not that inconvenient . Gene was friendly, efficient, and most importantly kind. Susan Lubeck. BMWx3 2014

I brought my car in for service on a small recall issue. Beatrice my service advisor had me in and out so quick so I could carry on with my Saturday. Thank you!

Great car buying experience with BMW of Tucson! Everything went smooth, no pressure, customer friendly environment. Big thank to BMW of Tucson!

Fun, informative and fair from start to finish. I tried five other dealers from a competing brand with uncaring and inattentive approaches. I went back to my friends at BMW of Tucson and won’t look back.

The construction going on at the dealership is awful. It's hard to tell where to take your car, and the trailers are just very disappointing for a BMW dealership. The waiting area in the trailer was so small, only 4 chairs. It also wasn't clear if there were any bathrooms there or you had to go into the dealership. Try not to take your car in for service during the construction if you can help it. As for the actual service, when I left I still had a warning light on for a lightbulb failure which they didn't tell me about. The service advisor assigned to me did not come speak to me once in the almost 3 hours I was there, they only took care of exactly what I was there for, new brake pads, and I had to ask them to check the maintenance and warranty I have. Not satisfied with the service experience, especially for a BMW owner

great job, very good service person. took very good care of my needs with loan car. good place for my car

Juan Carlos was very friendly and kept things relaxed, I enjoyed the buying experience. When their remodeling is done the dealership will be great. Loved the fact they put car on a lift so I could inspect underneath it.

Had a run flat flat on my BMW 550. Contacted BMW Tucson and talked to Service Advisor Lalania Mueller who took care of everything. She arranged a loaner and looked after my car. The tire had to be ordered but even so, we were back on the road in 2 days. Lalania was extremely professional and cordial. It was a pleasure doing business with her. She is a great asset to BMW Tucson

One of the best experience in buying a car.

One of the most pleasant experience in buying a car. Our customer advocate Eve was wonderful and pleasant to interact with, she knows her products and was there to make sure that the process of buying/financing of a car went smoothly. After the purchase she has kept in touch with us to answer any question we might have. I would recommend BMW of Tucson to my friends based upon our experience with the entire staff.

On of the most pleasant experience in buying a new car.

Very professional, corteus, and willing to help. Purchase process was smooth.

Friendly and efficient staff. I had an appointment for an oil change, but had a backup camera recall item. Both were completed in a few hours, and the service rep arranged and paid for a rental car so I didn't have to wait around all morning.

What a great experience! Just leased a new X5 through BMW of Tucson, and I couldn't be happier. The whole team at this dealership is wonderful to work with, including Ivana, my sales rep, who patiently answered all my questions and offered me several options. I can't recommend her highly enough. Ayad was also great, helping me take a car out for a test drive, and Diego gave me a very helpful orientation to the car I ultimately chose. Every single person I dealt with was friendly and professional (from sales to management and finance) and I never once felt pressured in any way. This was the first time that getting a new car was actually a pleasant experience for me, and it's much appreciated! I would highly recommend this dealership to anyone who is looking to buy or lease the ultimate driving machine! 🙂

BMW of Tucson gave me great service! They were helpful, personable and went out of their way to make sure I got the car I wanted! Great job!

I was met at the service area warmly welcomed and was treated like I was the most important there. Noted it was my first visit to BMW of Tucson service. All were very pleasant and knowledgeable. Nice atmosphere even during their renovation time.

Facility is under construction, great customer care, no pressure to sell you things you don?t need.

Great buying experience, wonderful people! Staff is helpful and professional - Ivana is great to work with! No pressure sales process, and I'm thrilled with my new X5. I highly recommend BMW of Tucson.

I had been looking for a good, dependable, economical and I found a 2016 Toyota Corolla. Car is really good, the complete staff was great and very helpful thru it all. Very pleased with the purchase.

Great team to work with. Despite heavy construction, the team takes care of their customers.

Our BMW sales associate was courterous and was well informed on the vehicle we were interested in. Ernest Buck was very professional on all the dealings we had with him and went out of his way to find information on questions he did not have an answer to. Lena and I congratulate Ernest on his 30 plus years of service to BMW of Tucson! Ernest was a solid 10!

I purchased a 2018 BMW 340i manual (F30) from BMW of Tucson / Auto Nation in November of 2019. As a Florida resident, I worked remotely with Ivana Karaula on attaining pics, information and video on this vehicle. I can't say enough about the first class service Ivana provided. She provided me with plenty of pictures, videos of the exterior, interior and the sound of the vehicle as well as answers to all my questions on the vehicle and on the process of getting it shipped to Florida. She knew her business and it was clear from the start. The only issue keeping me from giving 5-stars on my review was the manager above Ivana. He kept telling me the price was non-negotiable and yet, the price kept dropping by $500-$1000 every week which really discredited and ultimately delayed the negotiation process. As a serious buyer, I feel this made my relationship with Ivana a bit more contentious as I knew it was not her fault that her manager was feeding me lies about the pricing being non-negotiable. But yet, her manager almost made me give up on this vehicle for the fact that he was willing to lose a sale for a mere $1k off the price. I don't believe that's good business when a serious buyer is present. Ultimately, I was patient and waited for the price to drop to what I was comfortable and willing to pay. I would definitely recommend any buyer to negotiate the price further. If you're a motivated buyer, be patient and get them to be a motivated seller. If not, go elsewhere as there are plenty of motivated BMW dealerships. As for my sales person, Ivana, I would definitely recommend you ask for her by name. She provided the top notch service you come to expect from a BMW dealership from the start (and even after I took delivery of the vehicle). I would absolutely buy a vehicle I have never test driven from her as she was super knowledgeable about BMW's. Thank you Ivana for a great buying experience and for helping me purchase exactly what I was looking for. I absolutely LOVE my new BMW 340i toy!!

I came in for replacement of a radiator hose, which was a warranty item. I also requested that my wheels be balanced and the tires rotated. Once I left the dealership I checked my tire pressure monitoring system in the car. I was a bit shocked to see that one side of my car (front and rear tires) had 32 PSI, while the other side had 38 psi. Clearly they put air in my tires and then rotated them, without ever checking again. However, I would like to point out that the service advisor was nothing short of awesome!

This was the 2nd used vehicle we have purchased from BMW Tucson. The first time we purchased an SL 550 and this time a BMW X6. We are delighted with both vehicles and couldn't be happier with the service and care we received from everyone at the dealership. From the sales staff to the sales manager and the finance team, we were treated with the utmost professionalism. We will be back.

The entire experience was pleasurable. No issues what so ever. Anthony my salesman was kind, attentive, and courteous. The entire staff treated my family with respect. My son got some toy cars out of the deal!

Everything went pretty smooth with the sale and the Used Jeep was what I was looking for. On the plus side they put new tires on it, only bad thing was the windshield had a huge rock chip that was filled badly(repaired), and will be needing a new one at my cost of $1,200.00 I had no idea that the glass would be so much. Very happy with the sale overall. Good place to shop for a new car. Fastest I have gotten in and out of a dealership, I really liked that!

The car is nice. I am disappointed that my paperwork indicated a rear view camera and the surround camera, but when I inquired as to how to see the views I was told the car did not, in fact, have them.

My husband and I worked with Brandon to purchase our vehicle. The experience was very easy and fast. The customer service was excellent and it was the most pleasant car buying experience.

BMW Tucson service is all the time Extremely Satisfied for us. Especially , my service coordinator Ms. Muller she is amazing !!! I don't have any concerning cause why she handle perfect !! Thank you Ms. Muller again !

Always great service...this despite the construction

I visited the show room 3 - 4 times shopping and driving the car. Every time, they went above and beyond to make sure I had what I needed to make an informed decision. I checked a few other dealers with similar vehicles and returned here where the service and integrity were apparent and I’m sure it will continue now that I’ve bought from them.

The service manager Gabe is wonderful! He always takes such good care of us. He has gone above and beyond for us on more than one occasion.

I visited the show room 3 - 4 times shopping and driving the car. Every time, they went above and beyond to make sure I had what I needed to make an informed decision. I checked a few other dealers with similar vehicles and returned here where the service and integrity were apparent and I’m sure it will continue now that I’ve bought from them.

I visited the show room 3 - 4 times shopping and driving the car. Every time, they went above and beyond to make sure I had what I needed to make an informed decision. I checked a few other dealers with similar vehicles and returned here where the service and integrity were apparent and I?m sure it will continue now that I?ve bought from them.

I brought my vehicle to the service department here for the first time the other day. All of the staff were very friendly and helpful, with the service manager even complimenting my car and asking about how much I have enjoyed it. They performed a more in depth inspection of my car than I expected, then even washed it for me afterwards! I was very happy with my visit and will definitely be coming back.

Great experience service advisor was very knowledgeable and professional I will bring my car back for more service

solved concerns quickly

Great team to work with from start to finish.

This was the 2nd used vehicle we have purchased from BMW Tucson. The team was there for us from start to finish. They were quick to answer our questions and ensure we were comfortable with our purchase.

Service was excellent. They are remodeling the service department and took a little longer than usual to wash the car and finish up. Also offered a rental car rather than aBMW loaner, which I usually get.

Experienced and informative service advisor. He was very polite and well spoken.

I finally got the car of my dreams thanks to my wonderful husband and BMW of Tucson! We worked with John a few months ago and just couldn’t agree on a price, so we took some time off, let some time pass, and went back right after New Year’s Day. John and the team at BMW of Tucson did everything in their power to get me into my car, including offering to buy us lunch! It was a long day, but so worth it! I absolutely LOVE my 2019 BMW X3 M40i!!!

Went in Yesterday to consider buying a 2020 M2 Competition, Brandon Villalta was very professional but after seeking some estimates Gordon who is the General Manager, barged in, in the middle of Brandon seeking estimates for a trade-in due to whatever concerns he had and basically tried to get to the point whether I was going to buy or not. I didn't want to offer my car as a trade-in after the quote was shown and said I would just privately sell and use that money as a down payment. Gordon went on sarcastically to say "wow you better put it in on the Barret-Jackson Show" which was incredibly rude based off the tone he was giving the entire time. I made a lower offer on the M2 because who pays sticker price right? He went on to explain the percentage margin of profit and basically told me to screw off without ever negotiating a price. There were more startling and sarcastic comments made but I'll leave it at this. I feel sorry for Brandon who stood in the background looking uncomfortable as the conversation was taking place. Please go find a different dealer to work for bud. If he's willing to treat a customer like that, can't imagine how he treats his staff. I will never recommend this place and take my business to Phoenix. See ya!

I finally got the car of my dreams thanks to my wonderful husband and BMW of Tucson! We worked with John a few months ago and just couldn’t agree on a price, so we took some time off, let some time pass, and went back right after New Year’s Day. John and the team at BMW of Tucson did everything in their power to get me into my car, including offering to buy us lunch! It was a long day, but so worth it! I absolutely LOVE my 2019 BMW X3 M40i!!!

I finally got the car of my dreams thanks to my wonderful husband and BMW of Tucson! We worked with John a few months ago and just couldn?t agree on a price, so we took some time off, let some time pass, and went back right after New Year?s Day. John and the team at BMW of Tucson did everything in their power to get me into my car, including offering to buy us lunch! It was a long day, but so worth it! I absolutely LOVE my 2019 BMW X3 M40i!!!

Service Manager went above and beyond to accommodate my needs both from a financial and technical standpoint. BMW needs the rest of the team to reflect not only the managers passion, but sincere focus on the customer and understand customer long term business value to the companies bottom line. Prior to his help I heard a lot of "I'm sorry", sorry I can't help, sorry we don't allow. Being good is not having to say you are sorry.

M Bucke very knowledgeable, very helpful and went above and beyond during whole process. Except for one glitch unrelated to M Bucke there was none of usual pressure for add ons. Trade in priced fairly and new car also priced well. Sales manager also unusually easy to work with.

Excellent service and they were able to complete repairs as promised. I have all my runflat tires mounted by them as they are the only place that will mount them without scratching the rims. We have had excellent service and they have been able to diagnose all issues with our BMW's.

My car was in for unscheduled service due to a blown tire and rim. Kayla, my service adviser, went above and beyond my expectations attending to my needs. My car was repaired and returned to me expeditiously. While picking up my car, I stopped by the finance office and purchased the BMW Ultimate Care 1 Maintenance Agreement. I could not have been treated better by all parties I had contact with during my visits.

In the Service Department, Gene was professional and extremely customer service oriented. He offered intelligent insights, proactive advice, and the quotes I would need prior to completing any work. We are incredibly thankful and happy with the exceptional work they did on our BMW. Great work Gene and team!!!

It was a true pleasure working with the Manager Paul. He was very attentive to details and my needs as a customer.

I've been car shopping for 3 years. Finally, service that's genuine from sales to management and the finance department. Treated respectfully and made it FUN! I finally got a new car!!

Thanks to Brett and Martin at BMW of Tucson. They are friendly and knowledgeable, trying to help and answer all the questions. I highly recommend this dealership to everyone.

The current state of the service area makes any higher review problematic. The service area not with standing, I was very concerned to hare my 2015 750i had only 3/32 left on the tread! These tires (purchased at BMW of Tucson) 12/31/18 have 11K miles on them. I had a four wheel alignment at the time these tires were purchased. I intend to talk to the service department tomorrow about remedy to this situation. Ed Joyce

Great experience, manager was attentive and very willing to help with the entire process. Sales person was also very nice and willing to help. Overall very satisfied with the entire process.

Gene was great from start to finish. I was pressed for time and he made things happen. Though the renovations to the main building prevented access to the wait room the alternative was well stocked and adequate; restroom facility was also adequate. Pleasant experience overall.

I wasn’t thrilled about going to another BMW dealer after the one in FWB tried to swindle me out of $3K but I am under warranty and decided to give tucson BMW a try. I’m glad I did. They are 100 times more professional than my last experience and I would definitely come back. Very friendly and helpful service reps!!

I have always gone to BMW Tucson when looking to upgrade and get a new car because it's truly like no other place. They make the process very easy and are always very helpful! Working with you on your budget and what you want exactly. There is never any pressure and it doesn't feel commercial like other dealerships. I actually have become friends with many of the employees over the years and it's like walking into a friend's house they all remember you and your name and are helpful even if you don't let them know you're coming! I worked with Eve Miller this time she was wonderful and I WAS HER FIRST SALE EVER! If you are looking to buy go visit my friends over at BMW Tucson! P.S I even was offered a lower rate when it was time for checkout!

I have always gone to BMW Tucson when looking to upgrade and get a new car because it's truly like no other place. They make the process very easy and are always very helpful! Working with you on your budget and what you want exactly. There is never any pressure and it doesn't feel commercial like other dealerships. I actually have become friends with many of the employees over the years and it's like walking into a friend's house they all remember you and your name and are helpful even if you don't let them know you're coming! I worked with Eve Miller this time she was wonderful and I WAS HER FIRST SALE EVER! If you are looking to buy go visit my friends over at BMW Tucson! P.S I even was offered a lower rate when it was time for checkout!

Excellent customer service. Very knowledgeable and helpful. Very easy process and hassle free. Would highly reccommend to anyone. 5th bmw we have leased or purchased

I have always gone to BMW Tucson when looking to upgrade and get a new car because it's truly like no other place. They make the process very easy and are always very helpful! Working with you on your budget and what you want exactly. There is never any pressure and it doesn't feel commercial like other dealerships. I actually have become friends with many of the employees over the years and it's like walking into a friend's house they all remember you and your name and are helpful even if you don't let them know you're coming! I worked with Eve Miller this time she was wonderful and I WAS HER FIRST SALE EVER! If you are looking to buy go visit my friends over at BMW Tucson!

It was very easy to set appointment. I really appreciated the level of attention and friendly efficient manner of the staff. Work was done on time and communication was great.

Juan Carlos was knowledgeable, courteous, and patient with us. He gives salespeople a good name. We felt he helped us select a vehicle based off our needs instead of his sales goals. I highly recommend working with him if you look for a vehicle here. JL was also forthright and transparent with us when we signed our paperwork. We appreciated his honesty (and his humor) when it came to selecting a maintenance plan. The manager and both of these gentleman worked past store closing to complete our deal, which I think says a lot about their commitment. I’m coming back here for my next vehicle.

The lack of communication and failure to perform the service in the "assured" time frame was appalling. I needed an oil change and to check on battery warning on dash. I arrived at the appointment time of 8:40am , was checked in , given a loaner car and told that I would hear back in 60-90 minutes. I did not get called. I returned at 11:30 and was told that the oil change was done and the car was still on the rack.It needed a new battery; did I want it installed now? I said "yes".I was told it would only take an hour more. They would call when done. I left @ 11:45 and did not ever get a call. I returned @2 pm to see what was happening,was told it was going through the wash , only 5 more minutes. At 2:30, I looked outside and saw the car just then going into the wash! I finally left @2:45. I did have the use of a loaner, so I was able to get a few errands done, but I was severely disappointed in the total lack of communication from the service dept and their inability to give an accurate time frame for procedures they certainly must do every day. In the future, I will seek another vendor for service that perhaps will value my time as much as BMW values the coffee and donuts they provide in the waiting area for me to "enjoy" for what would have been 6 hours without the loaner.

Our service writer was excellent. Very professional and customer friendly. When we picked up the car ALL our personal setting were deleted. I understand that a major software update was installed. But if you software isn't smart enough to reinstall the owners settings then YOUR mechanics must take the time and write them down and manually put ALL the setting back just as they were. After all this is a BMW not a KIA. This is our 7th and last BMW.

First of all, I'd like to publicly recognize Ayad Jafferi, a salesperson at BMW of Tucson. Not only did he make the entire experience of purchasing a vehicle stress free (which is great because it's normally quite stressful), he also made the experience very enjoyable. He exudes professionalism and clearly understands the importance of getting to know your needs above pushing off the most expensive vehicle on the lot. He made us feel welcome and like family. Definitely a cut above the rest. As for the dealership: No hassle, no shady dealer tactics, and best of all, no haggling. The price you see is already as low as it can be. When I compared the pricing to the NADA guide and KBB, the dealership's price was around $2000 LESS than what others were selling for. I'll always recommend BMW of Tucson.

I purchased a 2016 X1 from BMW Tucson and the processes was so smooth. Juan Carlos helped me from start to finish and he answered all my questions and got me where I wanted to be. I would go back and recommends friends to purchase from here!

I was helped by Juan Carlos and Bryan. Both were very helpful, knowledgeable and friendly. The process was seamless and they were able to get me in the vehicle I wanted.

One of our key fobs was malfunctioning on a regular basis. The service manager saved us numerous trips and time by agreeing to replace it without additional hassle.

Ayad did a great job with us! He allowed us to explore the different models and was always willing to accommodate our request. Ayad's patience was key, as we ultimately acquired the car we really wanted. Thanks Ayad!

I would love to give BMW of Tucson 5 stars, but I just cannot. I had an excellent experience purchasing a used Toyota Camry in January of this year. It had very low mileage (under 15,000 miles), was very reasonably priced, and BMW brought it to Tucson from Phoenix overnight. If I wrote this review then, they would get 5 stars. Now, 10 months later, I cannot. In the last 10 months, I have had to replace the battery, tires and now brakes. It’s almost as if BMW did not do any maintenance to the car before selling it to me. Previous dealerships that I have dealt with complete all routine maintenance prior to selling the vehicle. Again, the car buying experience and customer service are excellent, however if you are buying used, expect some maintenance costs in the near future.

Excellent staff... building is being renovated so it's noisy.

Mason Jacobs my service manager was awesome and very customer focused.

I got great service from this dealership. I wasn?t sure if I wanted to buy a used or new car and the patient sales man walked me through the pros and cons of each. There was absolutely no pressure just patient explanation. The service department is terrific (especially Gene Herndon) since they are having to work in cramped quarters that are not very convenient to the mechanics. And they?re making it look easy. I would definitely recommend this BMW dealership.

Excellent service. Would return. Timely, good communication

Our friends say we are a picky couple and when the time came to retire our 2015 SUV, we decided to give BMW a try. We have owned several Bimmers in the past, so we knew the product was top-notch, but we didn't realize how amazing the Customer Service at BMW of Tucson was going to be! Our Sales Person, Patrick McCoy, was terrific throughout the purchase process. And guess what, Patrick is just as picky as we are. He found us the perfect X3 with the options we craved at a great price and we are now back in the BMW Family. Thank you Patrick and the rest of the Team, Gordon, Paul and Zane! You made it happen.

Great service when I had a recall on my car. Always gave me a good loaner car while mine was being repaired.

very pleasant experience except for construction

BMW of Tucson was professional, no pressure and listened to my needs. I got the car I came to get, no hassle, delivered on the spot. Ivana Kasaula did a great job and I will recommend your dealership to my 2,400 Farmers Insurance customers without hesitation. I love the car and your exceptional service. Thank you!!

Had a great experience working with Ivana and Bryan purchasing a new BMW. Everyone at the dealership worked hard to make the deal happen. Definitely recommend Ivana if you are looking to purchase a BMW

Have a great experience working with Ivana and Bryan to purchase a new BMW. Ivana is very professional and a pleasure to work with

Worked with Ivana and Bryan to purchase a new BMW. Ivana did a great job working with us to get us the vehicle we wanted. They had to go to another AutoNation store to get the color and equipment we wanted. Ivana is very professional and try to make sure you get what you want.

Gene took care of my maintenance and was very responsive. I like this dealership, no issues there.

Thank you Brandon Villalta and the team at BMW for finding me a perfect car!

The place is currently under construction but I am sure once they finish the place is going to look great! The only thing that confused me a little was that one of the sales representative told me that the “Balloon Plan” didn’t exist anymore and a few minutes later she changed her mind saying not a lot of people go that route.. a little disappointing because I don’t know if she was lying or trying to be a little smart cookie when we have gotten multiples cars from this dealership. EDIT: I just found out the " Balloon plan " does exist and so they were lying about this program because they do have it available in Phoenix and all the other locations. Pathetic!

Patrick McCoy did a fantastic job on the purchase process. He was totally accommodating to all my needs including returning my lease Mercedes. Everyone at the dealership is extremely friendly and professional which makes the buying experience pleasant. I would recommend this dealership to all my family and friends. Actually my wife bought her BMW at this dealership and was highly encouraging about my switch from Mercedes.

Love it at BMW Automall. Great selection and salesmen.

Patrick McCoy did a fantastic job of making the purchase experience easy and painless. He was totally accommodating to all my needs. I switched from Mercedes and have no regrets.

This is my 2nd car from BMW Tucson. Both cars suit my needs perfectly and I plan to return again in a few years. The sales process was smooth and easy. My sales agent Brett is very fun to work with!

Paul Peranzi (Sales Mgr.) and Patrick McCoy (BMW sales rep) were simply outstanding. It't the 3rd BMW I've bought from BMW Tucson in two years, and the experience could not be better. Patrick was a true professional, knowledgeable and very accommodating. The sales process was smooth and completed in a friendly, cordial atmosphere. Follow-through on completion of the sale was perfect. Time spent was minimal as I was dealing with pros.

Great experience. Ivana was great to deal with.

Great service at BMW of Tucson! Anthony led me through the purchase process and provided me with 1st class service throughout. He continued to be there when questions arose about some of the features with the car. He’s very knowledgeable and quick to respond with answers. I can’t recommend him or the team at BMW of Tucson enough! Thanks again! - Proud new M2 owner!

Great service at BMW of Tucson! Anthony led me through the purchase process and provided me with 1st class service throughout. He continued to be there when questions arose about some of the features with the car. He’s very knowledgeable and quick to respond with answers. I can’t recommend him or the team at BMW of Tucson enough! Thanks again! - Proud new M2 owner!

I had a $500 rebate with my insurance company USAA. I told the salesman prior to coming in. On the day I purchased my BMW the salesman was attempting to get the voucher when he was hung up on. Unbeknownst me, he gave up entirety. Four days later, I brought in the printout with 2 places they needed to fill out. They completely disregard my request, I didn't find this out until 20 days later. When asked they blew me off and told me "it was too late to take advantage of the offer" . Martin is the manager that helped me. He has left me regretting the entire deal. He treated me like it is his decision whether I get the rebate offered specifically to me by my insurance. Do not buy a car from these people. They will say anything like "we only want to do right by you". Once the deal is done, you are done. This is my 3rd BMW I have purchased. Never have I experienced such unprofessional, low standard, at a BMW dealership. Having all the texts messages, that prove this is exactly what happened. Martin is definitely not professional and doesn't live up to his slogan. Worst experience ever.

My wife and I purchased a 2019 BMW X5 it had very low miles on it when we bought it. So It was sold as a pre owned vehicle. We absolutely love this car! Drives and handles excellent. Love all of the comfort features it has to offer. Has a ton of active safety features as well. Complete pleasure to drive. Its my wife's car but I get excited every time we go somewhere because I know I get a chance to get behind the wheel!!

Service advisor, Katelyn Withrow did an outstanding job checking me in and having my service issues addressed in a timely manner.

Love the service department From purchase through servicing the best experience I have ever had with a car dealership !!

Thank you to Katelyn Withrow for always ensuring that I receive the top customer service. Even with the renovations, the service does not waiver. Thank you as always for taking such good care with my X5.

Caitlyn is a great service advisor. She really understands customer service, is efficient, and always pleasant.

Steven is a wonderful associate for BMW of Tucson. He ensured my repairs were performed timely and was very pleasant to work with. Great customer service.

Good service, friendly staff and quick repair timing.

Very knowledgeable and accomodating staff. Brian is the best sales coordinator ever!!! Will definitely visit this dealership again.

Very professional. Kaitlyn kept me up to date on the status of the repair needed. The work was actually completed sooner than was anticipated.

BMW car buying experience was simple. No pressure. Ayad was great.

I had my car serviced there yesterday. The service was excellent. Steve, my advisor, was very thorough and helpful. And when the service turned out to require more time than was needed, he fixed me up with a super high quality loaner 2020 BMW. Also, much to my surprise -- although almost everything was covered by warranty -- when my car needed 4 new tires the prices were just abut identical to one of of Tucson's well known discount tire centers. I was a satisfied customer

I recently had my car service at BMW of Tucson.The service advisor was courteous. He kept me informed on every thing. I would go there again and I would recommend them to other people

These people, from Brandon the sales person, to Paul, his manager, to both financial specialists, really made my wife and myself comfortable. Their aggressive pricing, and generous trade-in offer made our decision to but a used X3 easy. As a 67 year old man, I have had a lot of experience buying cars and trucks, and this was clearly the best. The dealership is being extensively remodeled, so just ignore the facility and focus on the people and the cars.

These people, from Brandon the sales person, to Paul, his manager, to both financial specialists, really made my wife and myself comfortable. Their aggressive pricing, and generous trade-in offer made our decision to but a used X3 easy. As a 67 year old man, I have had a lot of experience buying cars and trucks, and this was clearly the best. The dealership is being extensively remodeled, so just ignore the facility and focus on the people and the cars.

Great sales team, very professional to deal with. Support staff assistant have been excellent! I can call, if I need assistance, And they will direct me over the phone or come to my house when I need it. They came out and paired my garage door with the car which I was grateful for.

BMW gives the best service I have ever received at a dealership! I brought my i3 (barely out of warranty) in for a repair to the electric charging port and cover. Bmw rented a vehicle for me to use while the repair was being made. After expressing frustration to the manager Gabe with the process and cost for the repair he waived the cost of the repair! I have never had anything but negatives at any car dealership. Thanks to Gabe and BMW!

Lanie Mueller is my service advisor and as always, she was super. She saw to it that I got exactly what I wanted and she was very patient with answering questions. As a bonus, the car was ready to be picked up before expected.

Sales Consultant Ernest Buck was professional, knowledgeable and courteous. I recommend anyone seeking a vehicle from BMW Tucson to deal with Mr. Buck. Also, Zane in finance deserves high praise.

Thanks to Stephen Joseph at AutoNation, BMW in the Service department for taking great care of my wife and I Monday. He explained everything in detail and made sure we were comfortable the entire time. They are now going through a major renovation and I can only imagine what that must be like for the Service, and Sales team to go through the next six months. Thanks for taking care of us and see you next time!

I wasn't planning to buy a car when I visited this dealership: I just wanted to educate myself on the leasing process. My Service Associate was so amazing. He was professional, patient and, most importantly, extremely knowledgeable. After a casual conversation, we realized he had a car that totally fit what I was looking for and I drove off that afternoon in my new 440i. You won't go wrong giving this dealership a chance to earn your business.

I was just starting to look at leasing options when I visited this dealership. My Sales Associate, Anthony Powers, was so professional. He listened patiently while I rambled on and was able to show me a car that perfectly fit my needs. We were both pleasantly surprised when I drove off the lot in my new 440i. Couldn't be happier!

I bought a vehicle swiftly and with very little hassle from Anthony over at BMW of Tucson. He even changed his schedule to come in and finalize the deal on his day off to accommodate my schedule. I was in an out in less than 90 minutes. Very satisfied.

I bought a vehicle swiftly and with very little hassle from Anthony over at BMW of Tucson. He even changed his schedule to come in and finalize the deal on his day off to accommodate my schedule. I was in an out in less than 90 minutes. Very satisfied. Only issues were my parking brake was too loose. Brought it back and they repaired it, gave me a loaner, and no charge. The buildings were under construction. No biggie but really sure of the "facilities" as a result.

Does going to purchase a new car at a dealership or worse yet to purchase a used car give you nightmares. Do you dread getting there and having a tag team of people ready to bilk and beat you up financially? Lying and misleading at every turn? And then you throw on top of that“you want to trade in your old car.” It makes you wake in a cold sweat! Worry not true believers - BMW of Tucson is the exact opposite. My wife and I traveled from Phoenix to Tucson to purchase a gently used 2018 VW Golf and had the best experience ever at a car dealership. Yes, they have a team of people, but this team is there to work together on getting your questions answered and streamlining the whole buying/trade-in process. They had prechecked the VW and made sure it was spiffy. Their facility is beautiful and modern. Heck, they even let me inspect the VW on a lift so I could check out everything. If there are any hiccups, they make sure to rectify the situation post-haste. All this while treating you with respect and giving you a fair price on both sides of the deal. No interrogation room here just a comfy experience. What you see on the internet is what you get, even better in person– and they stand behind it all the way.

They were thorough, returned the car spotlessly clean, communication was excellent and the waiting room was stocked with lots of snacks and drinks.

Does going to purchase a new car at a dealership or worse yet to purchase a used car give you nightmares. Do you dread getting there and having a tag team of people ready to bilk and beat you up financially? Lying and misleading at every turn? And then you throw on top of that“you want to trade in your old car.” It makes you wake in a cold sweat! Worry not true believers - BMW of Tucson is the exact opposite. My wife and I traveled from Phoenix to Tucson to purchase a gently used 2018 VW Golf and had the best experience ever at a car dealership. Yes, they have a team of people, but this team is there to work together on getting your questions answered and streamlining the whole buying/trade-in process. They had prechecked the VW and made sure it was spiffy. Their facility is beautiful and modern. Heck, they even let me inspect the VW on a lift so I could check out everything. If there are any hiccups, they make sure to rectify the situation post-haste. All this while treating you with respect and giving you a fair price on both sides of the deal. No interrogation room here just a comfy experience. What you see on the internet is what you get, even better in person– and they stand behind it all the way.

Friendly attractive surroundings and knowledgable agents.

Have you ever gone into a dealership where they have a team of people try and gang up on you and you had to fight about everything to try and get the car you wanted? This is the exact opposite! BMW of Tucson has a team of people that are there to help you and help one another make your experience the best possible one you can have. They work together to make your buying experience the best you could have short of just giving you the car. They have a beautiful facility and this was my best buying experience I have ever had with an auto-dealership. My wife and I purchased a used car from them and they made sure all our questions were answered. They treated us fairly giving us a fair deal on both the car and our trade in. There was no pressure and they worked together to get things done in a quick and timely manner. When requested they even put the vehicle up on a lift for me so I could thoroughly check everything I wanted to check. The car was great and so was my experience. Way to go BMW of Tucson!!!

Service advisor was a good listener and found the problem.

Lalani, my service writer, and James the service manager both listened to my concerns and worked with me to understand the problems and fixes for my 2014 BMW i3. Excellent service all around. The dealership is comfortable and everyone is friendly and helpful.

Just had my 750 in for service. Kudos to Lanie for an outstanding job.

Katelyn is an excellent service advisor; and although the parts/repairs are more expensive than I think they should be, they always do excellent work.

Kudos to BMW of Tucson and Laney in the service dept who was wonderful to work with. The passenger side airbag seat sensor on my older 330xi was malfunctioning. Not only was it fixed in a timely manner, but because an extended warranty had been issued for this problem there was no charge to fix it. Yea!! Additionally they washed the car for me. Will definitely return for future service.

Fast friendly and respectful service! Great group of people

Had trouble with Mercedes GLC 300 coupe. Experience with BMW of Tucson was easy. They were very helpful in getting us a vehicle that was reliable and sporty

Had a very solid experience working with Brett, Bryan and Martin who truly wanted to listen to what I wanted during my visit. They started with aggressive pricing and was haggle free. I left with both cars we wanted and they cared about our budgets. Would highly recommend Tucson team and I drove down from Scottsdale to get this level of care versus the dealers that were close by. Cars were better and cheaper than what the Scottsdale dealers had offered. Thanks Brett S for the help!!

Had a very solid experience working with Brett, Bryan and Martin who truly wanted to listen to what I wanted during my visit. They started with aggressive pricing and was haggle free. I left with both cars we wanted and they cared about our budgets. Would highly recommend Tucson team and I drove down from Scottsdale to get this level of care versus the dealers that were close by. Cars were better and cheaper than what the Scottsdale dealers had offered. Thanks Brett S for the help!!

Had a very solid experience working with Brett, Bryan and Martin who truly wanted to listen to what I wanted during my visit. They started with aggressive pricing and was haggle free. I left with both cars we wanted and they cared about our budgets. Would highly recommend Tucson team and I drove down from Scottsdale to get this level of care versus the dealers that were close by. Cars were better and cheaper than what the Scottsdale dealers had offered. Thanks Brett S for the help!!

Juan Carlos made the whole experience very easy. He did a great job explaining all items to us. Plus, he helped us in getting set up for MVD as we are new to the state.

Anthony was wonderful to work with. He was friendly and knowledgable and made the car-buying experience pleasant and painless! I changed my mind a few times about what I wanted but he was always patient and understanding. I ended up buying the perfect X3 for me. Zane in finance looked at all available BMW incentives to give us the best deal possible. Highly recommend them both!

Anthony made this the best car-buying experience ever! He was friendly, knowledgeable, and patient. Zane, in finance, looked at all the BMW incentives available and gave us a great deal. Would definitely want to work with both of them again!

The customer service at BMW was excellent to say the least! They were prompt to meet your needs and knowledgable when questions were brought up concerning various vehicles. Always had a friendly approach and easy to get along with. Great communication overall. The vehicle was in excellent condition and fully serviced prior to receiving the keys. Would highly recommend anyone to go to Brandon and see what BMW has to offer!

Fantastic customer service! No quibbling over price, it was already way below bluebook. Gabriel and Tyler went above and beyond for us!

We just moved to the Tucson area and had my first experience with BMW Tucson. Great service! All issues were taken care of and I felt like the service was done in a timely manner. Katelyn Withrow was my service advisor and did a great job!

Just purchased our 3rd bmw from bmw of Tucson. Ernie the salesman was great and so was Paul the sales manager. Their bmw genius knew everything about the new 540i that we bought. Great car,great people

Incredible customer service all around! Tom our salesman was phenomenal! We stopped by to just kick some tires, and ended up purchasing or first BMW! There may be another in our future!

Great deal, great service and Anthony Powers truly went out of his way to be helpful!

Odd color name, pleasant and efficient buying experience. No pin stripes, undercoats or dealers "additional profit" or other pack to haggle over. Salesman Ernie very knowledgeable and straightforward about price and discounts, no gimmicks and ruses.

Anthony Powers and the entire team at BMW of Tucson is a very professional team that went literally the extra mile make my car purchase from another AutoNation lot in California as smooth as possible. Two thumbs up! I would absolutely recommend this dealer.

best experience i had buying a car, they really know how to take care of their customers! our salesman Gabriel is very professional and very knowledgeable.

Great buying experience. My salesman Anthony was very knowledgeable about the car and very professional in his attitude. No pressure tactics just a pleasant place to do business.

good service and timely. was traveling from out of town and needed to get home

Fantastic service and customer experience Exceeded my expectations!

Top rated dealership. Salesman Anthony was great. Very knowledgeable about this uncommon car. No nonsense, no pressure. Went over all my options. I would definitely recommend them if you want a BMW.

Had the pleasure of randomly meeting Brett Sadori. Turned out to be an amazing experience and ended with me purchasing a car. Brett is a go-getter and made sure to answer ALL my questions (and I have a few). Amazing guy to work with. Thanks Brett!

Had the pleasure of randomly meeting Brett Sadori. Turned out to be an amazing experience and ended with me purchasing a car. Brett is a go-getter and made sure to answer ALL my questions (and I have a few). Amazing guy to work with. Thanks Brett!

Had the pleasure of randomly meeting Brett Sadori. Turned out to be an amazing experience and ended with me purchasing a car. Brett is a go-getter and made sure to answer ALL my questions (and I have a few). Amazing guy to work with. Thanks Brett!

I have purchased many vehicles in my path, and this was one of the best experiences. Using the website to find a vehicle, one price advertised, set up an appointe to see and test drive. The car dealership was clean, the vehicle was clean in and out, the photos were spot on. The sales person Thomas Padula was a gentleman, he allowed us to test drive on the street and highway without time constrains. The price on the vehicle is fairly KBB priced so no surprises. I will definitely recommend BMW Tucson and Thomas Padula to friends and family.

Anthony Powers is one of the best advisors around. My experience from start to finish was smooth as he was very patient and understanding. His background as a BMW Genius really shone through as well. If anyone needs world-class service, Anthony is the one to see!

Anthony Powers is one of the best advisors around. My experience from start to finish was smooth as he was very patient and understanding. His background as a BMW Genius really shone through as well. If anyone needs world-class service, Anthony is the one to see!

Service at BMW took care of me for the same price as the “others” in the area. Quick service and even got a loaner vehicle over the weekend. Nice job BMW Service Department.

I worked with Anthony Powers on the purchase of my New Car. He was knowledgeable and very patient! He was professional at all times and was not high pressure sales at all. Would definitely recommend Anthony to anyone who is looking for a New or Pre-Owned BMW. First Class Service! Also thank you to Paul and Brian. Thank you BMW Of Tucson!

I worked with Anthony Powers on the purchase of my New Car. He was knowledgeable and very patient! He was professional at all times and was not high pressure sales at all. Would definitely recommend Anthony to anyone who is looking for a New or Pre-Owned BMW. First Class Service! Also thank you to Paul and Brian. Thank you BMW Of Tucson!

Excellent customer service. Great overall experience.

LOVE MY HYUNDAI ELANTRA!! THE GUYS AT BMW WERE SO NICE AND HELPFUL. I HIGHLY RECOMMEND BUYING A CAR FROM BMW. IT WAS A WONDERFUL CAR BUYING EXPIERENCE!! THANK YOU AGAIN!!

I've both bought my BMW and had it serviced here. In both cases the staff is knowledgeable, courteous and very customer oriented. My recent service experience was typical. Lanie, the service rep was great to deal with, service was completed promptly (less time than estimated) and the thorough, complementary check confirmed that all was ok.

no BS the used cars are as marked. fast friendly and no push. They were awesome. Gabriel know the models features and very well versed. Tyler was also awesome. Great Job

The service for my 2008 Z4 was excellent.

Very professional staff. Treated like a valued customer not highly pressured sale. Paperwork was smooth and well explained. Overall a great experience

Bought a car and made a comment. Dealer responded with a non-personal congratulations and did not address my negative experience with F and I. Also, after purchasing the car and before driving off, the sales staff pointed out a damaged wheel. This was a BMW Certified car and I assumed it would be perfect. According to sales staff, dealer will not address the damage since I did not purchase the extended warranty insurance.

Every one at BMW is very professional! I got the service and maintenance done in the best Quality and care! Kayla, Diaz my adviser was spectacular! She explained the maintenance process my vehicle needed step by step! She also made sure everything was into place before and after service was done to my car!

The experience was excellent. I was not pressured.

Would like to have best help on the my key problem.

email I had sent to Paul Peranzi: Paul, well, I had to have the 2010 Volvo towed to you guys today. I'm not sure what is going on with the vehicle, again. Since I've had it- end of April- it had to go back for the ac motor, I brought it to have the windshield checked, then I brought it to Tony's auto glass to replace the windshield- the molding on the top and bottom was bad- and had to have it towed there today for problems. This is very frustrating to me. I'm not sure what I'm going to have to do. I figured buying a vehicle from BMW of Tucson would be a good thing. Obviously, I'm having second thoughts. It's under warranty right now, but when it expires I'm not going to be able to fix a broken vehicle. I would love to keep it, but, I'm on disability and on a fixed income, so it scares me to think of what will happen next repair wise. I'm not sure what to do. I put down my savings and had to finance the balance. I'm really concerned about the purchase of this particular vehicle. I was planning a trip with my kids to California next month with this car, but, that's out, as I'm not sure what will happen! I shouldn't have to worry about that! Frustrated customer. I had made several calls to Paul Peranzi and left him a message on his voicemail, never received a call back. They are definitely not good about getting back to me in a timely manner via phone calls and emails!!!! especially my sales person Devin Shamblin- I would not recommend him as a salesperson!!! It takes days to get back to me- if at all! Also, I spoke to 2 ladies in the service department when my car broke down- Jennifer and someone else, forgot her name. Anyways, I was stranded as the vehicle broke down and asked if they could have it towed to their service department, she said that they didn't have that service. also, she had the gull to tell me to have it towed to Volvo!!! I'm like I bought the vehicle from BMW of Tucson, and it was still under warranty! Are you kidding me!??? so, I had to have it towed myself to their service department. At this point I'm not sure that I want to keep the car as their customer service is horrible! Rude, unprofessional etc. I'd rather do my business elsewhere to be honest! They claim they do a 100 plus inspection on their used cars, I don't know who is doing the inspections. I took the car through the drive through car wash and I got soaking wet- freaked me out! the inside of the car got wet also, not good for the electrical system inside of the vehicle! I did wipe it down immediately! It had a bad windshield, molding on the top and bottom was bad .When I bought the car there was a chirping noise coming in from the inside of the car- bad ac motor. They did fix that a week later, but shouldn't that have been picked up during the 'inspection' prior to selling it!?? I'm definitely frustrated- I bought the vehicle at the end of April, so many issues, and it hasn't even been 2 months! I would not recommend BMW of Tucson!!!!!

Jason was terrific to work with. Service is not cheap but I feel it's worth it for the service they provide.

When being taken care of matters, you can trust BMW of Tucson 100%! I just drove home with my 4th BMW that I've bought through this dealer! Start to finish, the process is always easy and they take care of me every step of the way! Their customer service in sales and service are both excellent. I highly recommended them!

Visiting from Northern California Bay Area. This BMW dealership has an outstanding customer service. Wishing BMW of Concord would come here and learn what a ?real customer service? is all about. Thank you!!

Salesman Ernie Buck was extremely knowledgeable on the new M340i. We love our new vehicle.

Service was excellent and timely. Steven was very helpful and made me feel like a valued customer.

Love my BMW, the dealership in Tucson and the service department especially Lainie Mueller!!

The service advisor was very helpful. She kept me informed. A thorough safety review was done and revealed issues with the car that I was not aware of. Parts and a tire that were needed were not is stock, so the time frame was drawn out.

Everyone at the dealership was tremendous. The service and treatment impeccable. If you are looking for a car visit this dealership. It will be your last stop.

Ordered a car and delivery was fast. Shocked when I got the call that car was here. Went to dealer to take delivery and started a three hour process that included credit approval (despite having already been approved three weeks prior), preparation of the contracts, etc. There really wasn't much time for learning about the car which was scheduled for another date. Still not set up for BMW Assist due to system snags. has to be a better way. The whole approach seemed to me to be unprofessional.

Outstanding personal service. Katelyn provides excellent customer-oriented service. Great attitude!

The buying process was so easy and I received excellent customer service. They go out of their way to make your experience awesome!

Ms. Espinal and the whole team are very professional and know how to take care of the customers. Ms. Espinal gave me great advice and gave me all information I needed to make the right decisions. She is a great Professional.

Very nice offices and displays. Everyone was friendly and respectful. Class act!

Auto Nation is great. If you have the opportunity to buy a car that Auto Nation represents where you live you will not be disappointed. This car(BMW) was the first car I bought from the group. They make me feel important, help me maintain my vehicle, and the service is amazing. Thank you, Auto Nation

Went in because service engine soon light went on,diagnostics showed a problem with fuel injectors and was told they recommended replacement for around $3500. I asked if we could just try flushing them and was told yes and the cost was $200 total. I wish that the dealer had given me that option instead of me bringing it up.

excellent service for 10,000 check-up. Loaner car; quick turnaround. My service advisor, Kayla was very responsive.

Everything, Sales- See Devin! Service-Talk to Stephen Joseph!

Nice Experience. Erwin stand-up guy. Would go back to this dealership for sure.

Amalia Espinal met me as I got out of my car, she was very knowledgeable as she had my car serviced. Amalia was was very courteous.

Great customer service! My service advisor, Kayla, was a pleasure to deal with!

We always attempt to go to Tucson BMW for our service even though it's a 4 hr drive for us. There service is much preferred over other dealers we've visited but sometimes it is not possible to drive to Tucson. This last time we made a special trip and Tucson did some troubleshooting and eliminated a couple of items another dealer wanted to just change out and charge us for to see if it would fix the issue. Tucson had the vehicle for a day and a half troubleshooting, all as a courtesy.

Professional! Responsive! Very Sarisified!

Excellent customer service! Ryan Lange did a great job. Very impressed with BMW of Tucson.

We had a great experience dealing with Tommy P. Very helpful and patient. We were also greeted by two members of management, just for being there.

Car was fixed properly, on time. Loaner provided was good.

We purchased a used Kia Soul from the dealership before we relocated to Tucson from Mexico. The dealership was very helpful in all aspects of the sale. The car was exactly as advertised and clean and filled with gas.

They take care of their customers.

Customer service was outstanding and new airbags were installed professionally.

My 328i engine check light was on and I was able to get next day appointment, easy to find greater with a friendly and directed to the wait area where it was comfortable with beverages and appropriate reading materials along with donut holes. A short wait Amalia my service supervisor was very knowledgeable and she was very professional over the phone as well as in person always ensuring my questions were answered. In addition I could sense everyone staff there was with the professional attitude Avery pleasant environment the loaner car was great and available - Thank you Amalia of BMW of Tucson

Helpful and friendly service without being pressured

I was greeted immediately and my warranty work was completed in a timely manner . Pleasant lounge area to wait

Great service on my first visit yesterday with a detailed explanation of the work needed to be done and the estimated costs.

Excellent customer service. The repairs were done in a reasonable amount of time and at a fair price. Totally taking my BMW here if needed again in the future 👍

Great customer service , very accommodating the staff.

Truly a great car buying experience! Staff was very helpful and stayed late into the evening to see the transaction through. After all was completed, they even made the 18 mile trip to my home to drop off my new car! They a a class act dealership, and I received the highest of customer service!

I can also count on BMW of Tucson to perform great service on my 5 series BMW. A special call out to Katelyn Withrow in Service, the best service advisor I have worked with at the dealership,

Had a great experience with getting repairs done on my Z3

Steve, our service rep, was extremely helpful and explained what services the car was due for. He didn’t try to sell us any service the car didn’t need or wasn’t required.

Great customer service!!!!!

The overall experience was outstanding. The customer service was exceptional and Kayla was fantastic. Her communication throughout the process was terrific.

had a bunch of codes come on right when i left, said my valve cover was leaking which was just done 5k miles ago, doesn’t leak a drop, will never be returning . big rip off STAY AWAY

We have followed Ernie Buck from previous dealerships that he has owned or managed. He’s really a “friend” in the business. A competent, trustworthy sales consultant who we trust for a great negotiation - every time.

I was very pleased with the service I received from start to finish! Very honest dealership to deal with. My check engine light was on saying something was going on. They could have taken advantage of me, but it ended up just being my gas cap not on right. Got my oil changed and new batteries in my keyless remotes. Price was better than average and the staff was pleasant to deal with. I would highly recommend this dealership!

No pressure sales. Offers I found impossible to refuse. It would really be hard to top this place. (And believe me when I say I tried).

Excellent service after arriving in emergency situation - without an appointment.

Excellent customer service. The best I have experienced.

Great Customer Service

Advisor was knowledgeable and friendly. Car work completed by the time originally estimated.

Very surprised with poor quality of the service! Lock attention to the details but need go back - we see..

I had a great experience leasing a car at BMW of Tucson. They had two cars in their inventory I was interested in. When I arrived, Steven Turner had both cars clean and ready for me to view. When we talked numbers, they honored the internet price without any haggling (not always the case in my experience). I had a trade in and they gave me full value for my car again without haggling. This was easiest car accusation I’ve experienced. Thank you BMW of Tucson and Steven Turner!

I had a recall, they made an appointment quickly and took care of it.

Just relocated to the Tucson area. Went in for my first service appointment, and the service representative was a true professional. My vehicle was serviced, washed, and ready before the scheduled completion time. I would recommend BMW of Tucson to any of my friends.

The complete staff was great from Sales / Service / Parts / Management All though I forgot my hat