This dealership is tops in customer attention and care. Purchasing a vehicle is a "no pressure" pleasurable experience that is uncommon in the industry.

My service representative hunted down a warranty provision that saved me hundreds of dollars on my repair bill. I am extremely happy that she was extremely knowledgeable about possible warranties applicable to my situation and dogged enough to find and apply them to my invoice. Oh, and the repair itself was quickly and expertly performed.

Great service and amazing waiting area for customers with lots of space for distancing during these COVID times. I was in and out for the routine service visit as they promised.

Capable, efficient and friendly service. Service team got my car in and out for routine service quickly and had me on my way.

Great car, dealer service advisor Katelyn is terrific

Excellent service. Katelyn very conscientious.

THIRD TIME. AS ALWAYS JUST PERFECT AND A DELIGHTFUL EXPERIENCE.

I have a 2013 BMW X5d , I brought over from Germany 🇩🇪, it had a Engine warning light, called fro an appointment for the next day, the diesel exhaust system is a complicated system, but BMW Tucson, figured it out and fixed the problems. They have great mechanics and will find the problem and fix it.

Great customer service and a great overall experience

Salesperson Jay Owens was very low key, not pushy. He explained everything and was helpful running down some specific questions. The car was in great condition, very nice buying experience. Only suggestion would be to develop a faster financing process.

The re-do of the building is wonderful. So open and and clean looking. Lalani Meuler is an excellent service agent. I trust her knowledge of the services.

Had an appt at 9:00am, got right in, my car was finished in under the estimated time, including a car wash!

I had an appt at 9:00am, got right in, my car was completed in under the estimated time, including a car wash! Waiting area was very comfortable, good coffee!

Paul, my salesman was a wonderful person to deal with. I received top trade in value on my vehicle and the vehicle I bought was a good price.

People are all nice and friendly.

Very pleasant experience . Staff was knowledgeable and helpful. No pressure whatsoever. Great cars and nice people.

Very happy with the timely and professional sevice

I traded my Volkswagen for another Volkswagen they had on their lot. I was given top value for my trade in and was given a good deal on the one I bought. Paul, my salesperson, was such a wonderful person and made the whole process a good experience. I would recommend doing business with him.

Excellent customer service Kayla Diaz. I do have to bring the car back in because one of the warranty repairs did not solve the problem.

Professional and very accommodating staff when I recently brought my car in for routine service. Ryan was great!

The service department is fantastic. They are courteous, informative and helpful. I’ve been very pleased with my interaction with Lani, she’s great! The service department leaves a bit to be desired. Wasted 45 minutes of my time leading me to believe I had options on early return of my leased vehicle only to tell me my only option is to buy out my lease (on a vehicle I’m not happy with) or wait out the terms. I’m fine if there’s no option but would like the sales guy to be more forthcoming and not waste my time. I will be following the advice of friends and most likely trading it in at the Scottsdale location when the time comes or leaving the brand altogether.

Top Notch ... Great evaluation of my maintenance needs, detailed cost forecast, easy scheduling, immediate attention on arrival for my appointments, fast execution and ongoing progress reports during the service, reasonable pricing, within and usually less than predicted, being treated a an individual, not like one of many! Ryan Lange, Assistant Service Manager, is outstanding, always knowledgeable, always working with you. Great communication. Trust BMW of Tucson. I have three cars (not under original warranty) from there and do all maintenance work there too. They stand behind their name and product 100%! Thank you to the whole BMW of Tucson Team.

Great evaluation of my maintenance needs, detailed cost forecast, easy scheduling, immediate attention on arrival for my appointments, fast execution and ongoing progress reports during the service, reasonable pricing, within and usually less than predicted, being treated a an individual, not like one of many! Ryan Lange, Assistant Service Manager, is outstanding, always knowledgeable, always working with you. Great communication. Trust BMW of Tucson. I have three cars (not under original warranty) from there and do all maintenance work there too. They stand behind their name and product 100%! Thank you to the whole BMW of Tucson Team.

The easiest car buying experience I've ever had. This is the 7th car purchase I've experienced. Juan Carlos, Martin, Zane and the rest of the team are awesome! The whole thing was a great experience. The Volkswagen is a great car and we love it. Thank you. Bmw of Tucson exceeds all expectations.

Recently got two of our cars serviced here. The customer service was great and the turn around time was amazing.

My wife and I were not expecting to purchase a car at the time we stopped in but Patrick was very pleasent and thoughtful with his approch to us. So everything with Patrick was great! However there was a time that my wife did not feel well treated when she asked if she could use the rest room to one of the other salesman.

Was looking at civics within the area and saw one in the parking lot. Patrick helped me with any questions or concerns I had. This dealership was extremely friendly and helpful.

Ryan was very attentive and informative! He got me In and out promptly. The waiting area was comfortable and roomy. Thanks

Beatrice was the service advisor to help me with a rear tire that had a slow leak. She was great as always. Thank you.

This is a great dealership and I would highly recommend BMW of Tucson.

This is a great dealership and I would highly recommend BMW of Tucson.

I'm very happy to say that the service I received from Lanie at BMW of Tucson was nothing short of perfect. She has managed to make my car a safer, reliable, and cleaner car everytime I visit the shop. Her suggestions are on point, she has kept me from calling a wrecker to take my car in for emergency service. Her crew of mechanics and service personnel are stellar first class people. Have not had any problems with the team at BMW of Tucson thank you so much for all your hard work and integrity. As my car calls and as Lanie suggest I will put my trust in their hands.

This was the first time taking my BMW to this dealership for maintenance and they are top notch. I will be getting all my service done here every time. Kayla was our service writer and she was second to none!

I took my 2002 bmw 530i to bmw and lalania my service adviser went above and beyond I am so happy with the service she did for my car I couldn’t be any more great full for her fixing my car and keeping me in the loop the whole time! I definitely recommend if your going to take your car to bmw see LALANIA

Kayla was very professional and helpful

Visited for routine service. Upon arrival in the service drive I was met promptly and taken to my Service Advisor, Lainie. Lainie took my information and confirmed my requested service. I chose to wait for the car and headed off to the recently remodeled waiting area where comfortable chairs (with some blocked off for pandemic spacing), a Starbucks automated coffee machine, large-screen TV, and convenience outlets for phones and laptops awaited. The service was completed in only an hour and Lainie fully debriefed me on the work done. Never "fun" to have your car serviced, but BMW Tucson certainly makes it as painless as possible. Highly recommended!

Great service! On time for taking care of my appointment. They had a car ready for me. Nice dealership!

I went to the Dealership to see if it was worth switching from another luxury brand. I had never owned a BMW before. The sales associate, Patrick McCoy, was terrific. Not only was he thoroughly knowledgeable about the entire BMW line, he was patient in answering all my many questions. At the end of the day on the basis of the time I spent with him, I wound up buying a BMW. Would highly recommend.

Went in to look at BMW. Had never owned one before. Patrick McCoy my Sales Associate was tremendous. Showed in depth knowledge of the cars and was very patient in answering all my questions. Wound up buying an X5 based on my experience with him and the other team members I met.

Timely, professional service. Ryan, our service advisor does an excellent job.

Great communication and caring customer service. The staff is professional in every way. Thank you.

Good service by knowledgeable employees

Great service from the buying experience to the maintenance service.

Had an outstanding sales experience at BMW Tucson. Was shopping for a new car and had never owned a BMW before. Sales staff was extremely professional and patient with my questions. Wound up buying a new X5 and love my new car. I would highly recommend

Great customer service, nice and friendly. I would recommend to anyone with a bmw to come to the one in Tucson .

My service advisor, Beatrice, couldn't have been more helpful or friendly. She is a credit to BMW of Tucson.

First service experience with our 2014 I3--purchased the car last summer from another dealership. The adviser, Ms Mueller, was very pleasant and professional. The work was performed promptly, the bill came in under the estimate, and the car had been sanitized. Happy to recommend Tucson BMW for servicing your BMW!

Excellent customer service. Arrived early, but took me right in. Assessed issue and provided alternatives. Service was very timely. Consultant was very knowledgeable and courteous. Will recommend to a friend

Jayme was the best service advisor I have had in my limited experiences at BMW Tucson. She really took the time to listen to everything I had researched with the issues on my 1 series. All of my concerns were addressed and I was able to leave the dealer with two of my problems resolved. I will definitely feel comfortable bringing my vehicle back for future service. My one recommendation for the dealer is to have more than coffee and ice cream for extended waits when loaner vehicles are not available. Otherwise really impressed with the professionalism I experienced.

Katelyn, in the service department, is the best! She is attentive, easy to work with & so helpful. Thanks Katelyn!

Easy quick service when visiting from out of town.

Sale person, Brett Sabori, answered all my questions, did not pressure me and provided a very pleasant experience. Assured me he would help me with any after sales services. Thanks Brett.

We were greeted warmly. Michael found us a beautiful Audi convertible. We were given a loaner until car was ready. They even bought us lunch. Zane was great too.

My experience at Tucson, BMW as I had an outstanding sales person (Rachel Bracety). She went above and beyond to get me a deal on a brand new X5. Additionally, she has great customer service skills, so go see her. Respectfully, Cruz

Kayla Diaz is a great customer service representative! She said it would take two hours to fix my car and I left in less time than that. The car was beautifully washed and the interior cleaned.

Rachel Bracety was my sales person and she did an amazing job getting me into a brand new BMW X5. She has great customer service skills, so go see her if you are in the market for a new car. Respectfully, Cruz

Sale person, Brett Sabori, answered all my questions, did not pressure me and provided a very pleasant experience. Assured me he would help me with any after sales services. Thanks Brett.

Acknowledgement and thanks to Katelyn W from Service for being an incredible service advisor. She is an example of what makes this dealership great. Her customer focus, attention to detail, and attitude are exemplary. Ive experienced great service from the greater team, especially from those on the floor.

Go see Rachel Bracety! She is an outstanding sales person with great customer service skills that goes above and beyond to get you a great deal! Thank you Rachel for making my deal happen.

My wife and myself had a great experience at BMW Tucson with our client representative Paul Lunde. He made the car buying process painless and he had vast knowledge on the CPO vehicle we were interested in purchasing.

This is the best car buying experience i have ever had at any dealership period! Straight up no nonsense. This sales floor is worked like a well oiled Machine

I had a great experience as always for routine maintenance on my vehicle. The staff is very accommodating, polite, thoughtful, and efficient. The waiting rooms are spacious and comfortable with nice goodies. Thank you BMW of Tucson!

AMAZING....the service couldn't have been any better. I was kept abreast of how my car was coming along. My Service Rep is the greatest and she went above and beyond her duty. I recommend Tucson BMW service for your car.

Great car buying and service department! Couldn’t recommended enough!!

Ivana is the best sales person I know , she was great very nice very attentive , Manager was great too , thank you so much ..

The only negative thing that I have to say is that we had to wait a fairly long time to purchase a car. Everything else went smoothly.

Really a nice car buying experience. Friendly no pressure transaction.👍

Excellent car buying experience...I recommend highly!

As usual at BMW Tucson you made the experience very easy. The parts you needed arrived in a timely manner. It's only been one day but everything seems to be working great. Thank you again for the great service.

BMW of Tucson is a courteous and welcoming service center. All the personnel were non-pressuring and patient with my questions and request for clarity.

BMW of Tuscon has a beautiful building with attentive sales associates. Patrick McCoy is very professional and takes pride in his job and BMW. We got a great deal!

Complementary first check up on my Used Hyundai went great. Friendly service, quick . Easy check out. The lounge was empty at 7 AM but I drank chai tea and composed on my phone. Overall a great experience.

As is customary when I deal with Kayla Diaz, I come away from the experience completely satisfied . She is the consummate professional, courteous, knowledgeable, and committed to ensuring that I am satisfied.

BMW team was very professional attending us, Excellent Customer Service! Thanks Armando Estrada.

Jayme, my service advisor was very friendly & thorough. My car was done even before the promised time. It was a very pleasant experience.

Kayla Diaz is quite literally the best person in the entire world. Her customer service was a 1000/10 and helped me every step of the way! I had no idea what I was doing and she took me under her wing. And she fixed my key fob battery without me even asking. She deserves a raise.

I was visiting Tucson and had my check engine light come on. The dealership was able to get me in the next morning. The service was quick and professional. Top notch job!!

Replaced leaking fuel pump on 2011 BMW. Done promptly and regular communication. Worth he cost to get it done right

After breaking down 137 miles east of Tucson on a trip from San Francisco to Austin, the closest BMW service center was behind us in Tucson. I called the service department and was connected with Lainie, one of the best Service Advisors I have ever worked with. We had the car flat bedded back to BMW of Tucson and Lainie stayed right on it. We had a blown rear shock and tire, and after ordering and receiving the parts we were on our way about 36 hours later. He follow-up was detailed, regular and the repair was excellent. I also need to thank the technician who worked on the car. He too knew that we need to get on our way and had prepped the car in anticipation of the arrival of the parts. All of this happened while Covid had reduced the workforce at the Service Center. Thank you Lainie and the entire staff at BMW of Tucson!!!

An Auto Nation store, sales staff respectful. Very competitive deal. No passing deal papers back and forth. Closing process well organized. Great dealership.

Kayla and the BMW team went over and beyond helping us. I can’t thank them enough.

I had been looking for a certified 2 series convertible for over a year and found one on their website. Anthony was super knowledgeable and made the whole process so simple and completely hassle free- my best experience at a dealership- it was more than worth the 2 hour drive. I love the car and will definitely be recommending them!!

I was helped by Katelyn Withrow, who was very professional and personable. My experience at BMW Tucson has always been positive!

As usual The customer service service was top notch; quality repairs, comfortable environment, great service advisor in Katelyn Withrow.

Had routine service performed here and always a pleasant experience. Car was done when promised and everyone is courteous and professional. On another occasion, I got a nail in a tire and they were able to replace it within 2 hrs on a Saturday afternoon!

My recent service experience at BMW of Tucson was really satisfying. I arrived early, and they took my 2011 328 straight back for quality care. Even though our BMW isn’t new, they keep it exceptionally well maintained. The dealership is clean, and limits the number who can wait in their guest area as an additional pandemic safety measure. We plan to continue using the dealership for our car servicing needs. We wouldn’t go anywhere else.

The experience of leasing my new X2 was exceptional from start to finish. Patrick, was knowledgeable, professional, easy to work with and made sure the entire process went smoothly. Getting a new car is generally one of my least favorite tasks, but everyone at the dealership was incredibly friendly and helpful. I was in and out of the dealership within les than 5 hours! Patrick has also followed up with me personally to make sure that I was satisfied with my purchase and to walk me through my many questions about the car. I can’t recommend this dealership enough! An A+ team!

Clean, well organized, timely, efficient and fairly priced. It what you expect from a luxury dealer.

Katelyn has been my Service Advisor over the last few years and always has provided me with exceptional service. She treats me as a valued client. I’m truly grateful for her outstanding client service.

Head a great experience ruth bmw of Tucson. Polite, fast, and efficient.

Love the new remodel at BMW Tucson. Great GM in Gordon Giacomazzi, great staff with service rep Kayla and great service...Went in for oil change and came out 60 minutes later all washed up and ready to go. Well done

My wife headed out on a Saturday to drive a few different manufacture vehicles and fell in love with the X3. Our lease was up on a 2018 Toyota RAV4 so we test drove the new 2021, as well as a couple of Lexus SUV?s. For an additional 12k over a new RAV4 we purchased a new 2020 X3 with 3k miles. Could not be happier with our decision!

Very courteous people on the telephone as well as those at the desk-Katelyn rates a five out of five stars.

Juan Carlos is THE BEST!!!! He has been SO helpful. I have bought three cars from him. BRAVO!!!

service provided was first rate. they provided a shuttle ride, update on service, ride back to dealer, and repairs were explained with everything on warranty.

Ryan and the Service team at BMW of Tucson was great. They were prompt and precise in scheduling and re-scheduling of appointments, their online tools made communication easy. I got just what I expected in terms of service and no hard sell for things fixes that might be needed, but not fully necessary at the time!

Appt for scheduled service, performed in a timely manner, Service Rep, Ryan, gave personal attention to detail and insured I was aware of some of the 2020 year model features.

My recent visit on 1/8/21 was nothing short of exceptional. The service I received from Wenmin to sell him my used car was incredible. I'm recommending my friends and you, my Tucson neighbors, to do yourself a favor and go here.

The place is renovated and looks very nice. My service advisor Ryan was very honest and helpful in what my 5 series needed. I’ll definitely will bring my bmw back next time it needs service.

We had a great experience purchasing our second BMW at Tucson BMW. Anthony Powers was our salesperson. We were impressed by how professional, knowledgeable, customer-oriented, candid, attentive, productive, and cooperative he was. It was definitely one of the best car buying experiences we've had.

We had a great experience purchasing our second BMW at Tucson BMW. Anthony Powers was our salesperson. We were impressed by how professional, knowledgeable, customer-oriented, candid, attentive, productive, and cooperative he was. It was definitely one of the best car buying experiences we've had.

AutoNation BMW Tucson...was outstanding...I regained a lot of the confidence I had, when I started buying cars from this dealership when it was still on 22nd Street...Ernie Buck..you are the best!!

I had a great buying experience with Rachel and Martin. The were able put together the deal I wanted and Rachel’s follow up is flawless. I highly recommend BMW Tucson and be sure to ask for Rachel.

My recent visit at BMW Tucson, on 12/28/2020, was Great as Always. My Sevice Advisor, Kaitlyn provided me with EXCEPTIONAL CUSTOMER SERVICE as she ALWAYS does. Over the years I have dealt with other dealerships, and NONE come close to the friendly, prompt and professional service you receive at BMW TUCSON! Kudos to BMW and Thank You 🙏🏼 Kaitlyn! You are truly the Best!

Great Cars, Fantastic Personalized Service with a great staff!

BMW did a great job of working with my Insurance company to get a repair completed after pack rat damage. The entire engine was removed and wiring repaired and returned to me like it was new again. My service agent, Beatrice, was very responsive and she was kind enough to issue a loaner car that made life during the repair that much easier.

Kayla at service was courteous/professional Thank you! for your service

It appears that they do what they promise and do it on time.

Patrick mccoy went above and beyond for us!

I just purchased my 2019 Acura RDX, from BMW of Tucson. I live in Sun City West, so I was nervous about driving all that way and having the RDX misrepresented or not honoring the amazing price they quoted me. I did not need to worry. They provided everything they promised. There was no hard sell, just accommodating help. Juan was my salesman. He is a kind and patient man. I have had to contact him several times, because I am suffering a learning curve on my new vehicle. He is always there to help. I am so grateful for my beautiful RDX and the honest service I received.

Great cars, great service!

I recently brought our BMW into the local Tucson dealership for a recall airbag replacement. The appointment was scheduled promptly and the work performed in a courteous and professional manner. No headaches. No hassles. I would gladly recommend this dealership to others.

They were very quick with the repairs. The loaner car was also very nice, and brand new! And when I picked my car up, they had washed it. The auto shop was extremely clean and everyone was so nice. My service representative, Kayla, was knowledgeable and patient.

The whole experience was awesome. My sales rep, Paul Lunde was very knowledgeable, professional and helpful with the purchase of my BMW 550i. When I first decided to purchase a BMW, I wanted a M5. Paul advised me that a M550i would be a better choice for my lifestyle, and I am so grateful that he steered me towards the M550i. Thanks Paul and the whole BMW of Tucson.

They were very quick with the repairs. The loaner car was also very nice, and brand new! And when I picked my car up, they had washed it. The auto shop was extremely clean and everyone was so nice. My service representative, Kayla, was knowledgeable and patient.

Zane was amazing! Pleasant and Attentive service

BMW of Tucson had excellent service. Very prompt and capable Service Advisor in Katelyn Withrow.

Very nice visit. My BMW service was still covered by my warranty, which I didn't know until the friendly and competent associate told me. It was ready 10 minutes earlier than I had been told to expect, and I enjoyed my wait in the beautiful showroom. They didn't have any i3's on display, which surprised me, as it's the best car I've ever owned.

My engine light came on due to active shutter failure. BMW Tucson got me in on Christmas eve, and was able to repair in a few hours. This procedure requires removal of the bumper. Upon pick up, everything was perfect! It was impossible to note the bumper had been off the car. Kudos to the mechanics performing this task! The reception and receiving tech were also very professional (Kayla). I didn't have to request a loaner vehicle. She prepared one, knowing I'd need one. I can only praise the care they've taken.

The most accommodating and friendliest dealership I have encountered . Beatrice, my service advisor was a pleasure to work with.

Excellent service...prompt, courteous and ready on time and done correctly.

On a recent visit for service I also looked at a replacement for our current BMW 328 Ci coupe. Paul showed us a nice M4 Heritage but it was a DCT not a manual...so we passed. The next day he informed us of an M2 CS that would be coming to Tucson...rare car and the "ultimate" in drivability. So...well...we bought it!!! Fabulous. Right time, right place and great salesman...thanks

Brett with BMW is knowledgable, a good listener and an honest salesman. The entire team from sales, finance and General Manager are super. Sylvia is a hoot and is a great lady who knows her stuff. A very positive experience and I love, love my new X5. I don't see myself leaving the BMW family ever so I will be back.

everyone is very friendly, and did a good job of explaining to me what needed to be done, and what the cost would be. I appreciate that kind of service.

Scheduled service for a couple of recalls on my 2011 BMW 328i. Parts were available and the appointment was made quickly and conveniently. Reception, drop off and pick-up was a smooth and efficient process. Courtesy safety inspection and wash done too. Waiting area very clean with ample, comfortable seating.

If I were still running my business I would look to hire 2 extraordinary employees from BMW of Tucson; Patrick McCoy, (Client Advisor) and Tylor Blackman (Genius). Both gentlemen were patient, kind, upbeat, knowledgeable and enthusiastic about my new car (my 3rd BMW from this dealership)as well as attentive to my knowledge and comfort level. I could not have had a more positive experience. Every salesperson that I met while I was at the dealership was friendly, as was the manager. I highly recommend BMW of Tucson.

Good service but it would've been better if I had a loaner vehicle so I didn't have to wait in the dealership facility.

My wife is now driving in Bavarian style with her 2021 BMW X5 xDrive 40i with the M package!!! Thanks to Paul Lunde at BMW Tucson! Great staff there and Paul is very knowledgeable on the entire BMW line up.

service and personal attention! Ernie Buck was very polite and experienced

Customer service was fantastic!! All of the employees are very well informed and courteous!

Patrick was awesome and got me exactly the car I wanted (color, engine,...). Process was quick and efficient, delivery on time. Happy buyer and driver

Excellent service, friendly and helpful service advisors, prompt completion of the work, and a really clean car when its all done.

Very efficient and happy. Do not get rid of Jamie. Awesome associate.

Rachel was awesome!! She made the process so easy buying my first car!! She went above and beyond making sure that this was going to be a great car for me.

My service rep made me feel right at home. Maximum courtesy!

Always First Class Service and Maintenance!

Second car bought at this dealership. Ernie buck great to work with. Silvia stayed late to complete finance aspects. Sales Manager (Martin? ) got what was needed to close deal. No BS either time.

Katelyn was professional and handled my service call. She updated me on the progress of the service and provided excellent customer service.

Service rep. was friendly and helpful.

Initially walking in felt intimating. However, when meeting and dealing with the people that quickly went away. The test drive was informative, pleasant and professional. We did not feel pressured to buy. I do not like autonations stubbornness to not negotiate prices, as some pricing in my opinion is high. However this has nothing to do with BMW of Tucson. The finance person that assisted us was also great, informative and polite. Only three things to work on. 1) I asked from the start if there were two key fobs and was told they thought so but would have to check....only after signing was I told there was only 1. We purchased a second key fob afterwards for close to $300. The paperwork also said the car had a roof rack and it didn’t....another purchase. 2) it appears that small scratches in the paint were fixed with a paint pen which does not look nice but they are minor. 3) the person that we signed the final paperwork with appeared arrogant and seemed disappointed when we did not entertain getting the extended warranty.

Initially walking in felt intimating. However, when meeting and dealing with the people that quickly went away. The test drive was informative, pleasant and professional. We did not feel pressured to buy. I do not like autonations stubbornness to not negotiate prices, as some pricing in my opinion is high. However this has nothing to do with BMW of Tucson. The finance person that assisted us was also great, informative and polite. Only three things to work on. 1) I asked from the start if there were two key fobs and was told they thought so but would have to check....only after signing was I told there was only 1. We purchased a second key fob afterwards for close to $300. The paperwork also said the car had a roof rack and it didn?t....another purchase. 2) it appears that small scratches in the paint were fixed with a paint pen which does not look nice but they are minor. 3) the person that we signed the final paperwork with appeared arrogant and seemed disappointed when we did not entertain getting the extended warranty.

Took great care of me and fixed things up no problem. Wendy was awesome and I am very pleased with my first service experience there...

Staff is very nice and professional

Lanie in the service department is awesome and knows her stuff! Additionally, she has great customer service skills.

My service appointment went smoothly and I was well looked after.

Took my 2011 528i in to have the back brakes checked. Decided to wait while it was worked on. Ended up buying a 2021 X5 SUV which is a fantastic car (plus the 2011 did not need brakes). Used it for a trade in on the X5 and drove away with new car. This is the 2nd BMW that I purchased from this dealership and Juan Carlos in sales. They made it so easy (too easy) and the purchase was done. The finance manager JL was also terrific as well as Ryan in service. Could not be happier. The 5 X had everything we wanted including a trailer hitch factory installed. Top notch company that hires great people.

It is always a pleasure working with Ryan Lange and the service department at BWM of Tucson.

Nice polite people, minor warrenty work, taken care of quickly, no charge.

Exceptional service department. Ryan Lange is professional and keep the lines of communication open no matter the circumstance. I've had numerous occasions too frequent the service department and each and every experience has been more than acceptable.

Excellent customer service. Work performed on-time and properly.

Love our car! Martin and Zack were great to work with.

Thx you for checking my car n fixing part of the problems you found..I know there are more small ones that need to be repaired but for now the car is running find. I appreciate your service..thx you

Wonderful price and staff

Ryan, my service rep, was excellent and very accommodating. He stepped up when a parts issue arose and looked after my needs. Thanks Ryan

One of the best experience in buying a car.

Great service thank you!

I have been servicing my BMW 328i at Tucson BMW for the past 2 years. They have done a great job with the service and have been affordable. I highly recommend Ryan as a service advisor, he is honest and efficient.

My advisor Katelyn is awesome and very knowledgeable. She is very helpful and really cares about her customer.

You will not find a better buying experience anywhere in Arizona, in fact you may not find a better buying experience anywhere in the United States. My first purchase at BMW of Tucson was in 2012. I have since purchased two more vehicles so a total of three. Every single experience was fantastic with professional, knowledgeable and kind sales staff. The management team are top-notch, no games, no back and forth, like I’ve experienced at multiple other dealerships over the years. you will also not find a better service department anywhere, my service advisor is amazing and knowledgeable as well. I have referred so many people to service or purchase at BMW. Long story short I love BMW of Tucson! Looking for a brand new BMW preowned or any other make or model car I would definitely shop here first.

OUTSTANDING CUSTOMER SER VICE THANK YOU- DAVID BECKIES

We had a great experience with Juan Carlos. He is extremely professional and knowledgeable about BMW cars. So nice he drove the car first during our test drive to explain/demonstrate a few of the features. It was a very pleasant experience and we are very excited to have our new BMW.

I recently brought my car in because the “low coolant” light came on. I was referred to Lalania Mueller upon my arrival. While sitting at her desk, we both noticed fluid dripping from the bottom of my car. Lalania immediately took action to have my car looked at that day and made arrangements for me to get a loaner since the service department was quite busy that day. My car was kept overnight and was found to have a cracked coolant reservoir. It was fixed and Lalania even found a coupon for me. Her attention and efficiency made the entire transaction very easy. Working with her was very enjoyable, and I very much appreciated her attention to my problem. BMW has a remarkable employee in her.

Anthony was very professional and knowledgeable,both attentive and patient in answering all our questions and concerns. This is our 6th BMW and I know it won't be our last. This particular dealership has exceptional customer service

Great service! Katelyn always works with me to get the job done and has a loaner waiting for me when I arrive. Thank you Katelyn.

I absolutely love BMW of Tucson. I usually live in LA but have been in Tucson working on my undergrad. I would rather go to BMW of Tucson than any of the BMW service places out in Los Angeles, and I do! My engine light was on all summer and I took it to BMW of Santa Monica THREE TIMES where it stayed in their possession for weeks on end and the problem would be fixed for a day and then the light would come back on. I got to Tucson at the end of summer, took the car in to BMW of tucson, and they fixed the problem in 3 days when BMW of Santa Monica couldn’t fix it in 2 months. I go to BMW of Tucson anytime I have an issue and Ryan is always ready and able to assist. Everyone there is extremely helpful and want to get you out of there as quickly and efficiently as possible.

Had Katelyn Withrow as a service advisor and her professionalism and attention could not have been better. I'll continue to ask for her.

The staff at BMW of Tucson went the extra mile to ensure my purchase met our expectations. This is the fourth BMW I have purchased and plan to be a return customer.

Great service and very friendly.

I had an issue with my 7 series. Ryan in service got us in quickly, followed up during the repair, and took the time to assign a loaner vehicle. Great customer care. I used to drive to Scottsdale for service, but will be using BMW Tucson for the future.

I just want to thank Anthony and the team for a tremendous experience. I inquired about a particular vehicle on Sunday night. Anthony called me the very next morning and we set up an appointment. Anthony took me for a test drive and I was leaving the bay within 2 hours. The General Manager was superb and made sure that I received all applicable promotions. Thank you BMW of Tucson for a great experience. I will be referring as many people as possible!

Amazing customer service. BMW of Tucson is awesome at what they do. My service representative, Beatrice, kept in contact with me to let me know how my vehicle was coming along. Recommended extra maintenance, without being pushy. Her and the entire staff were very attentive to every customer there, asking if we needed help with anything, offered to make coffee, bring water, or if we’d like to change the channel. When my vehicle wase, Beatrice took time and went over the maintenance that was done on my car, and was genuinely attentive. Superior customer service!!!

The team at BMW of Tucson was very responsive to all my inquiries, and they answered all my questions. Great outreach and communications, without being overbearing. Buying a new car is always stressful, but these guys smoothed out the process.

Excellent customer service. Lalania, my service advisor, worked with my warranty company to get to cover an part I wasn't expecting to be covered.

I can’t say enough good things about the customer service at BMW Tucson. Lainie takes great care of my car. She is always professional and upfront with answers to all my questions.

Every person I dealt with was helpful, courteous and very efficient. My advisor, Jayme, was especially helpful and knowledgable!

I had a low tire ; able to set up repair time next day!

The service rep delivered my vehicle on the time promised.

Good experience. Manager was helpful in approving a discount. However, service advisor could have been more friendly and helpful.

Service advisor was helpful and kind. Lounge was comfortable, well stocked; wait was not too long. Inspection was informative.

Usual professional servicing. It would be nice if loaners were more available as they once were during servicing.

Great service very pleasant to deal with

Kayla was great, she worked very hard. My warranty however refused to cover the problem. Not sure why I bought a warranty if it is not going to cover an electrical problem with the headlights.

Excellent service experience at Tucson BMW. Have had service here for 15 years. Staff are great Technicians knowledgeable. Communication always prompt and accurate

E39 2002 BMW 530i. Jayme presented upfront costs for diagnostic services and wrote down my concerns. Upon completion of the inspection, technician indicated he definitely found long time source of suspension noise that other BMW shops only speculated what the issue was. Scheduled for repair next week to hopefully resolve. I appreciated the professionalism, friendliness, the waiting lobby and of course, the clean car upon leaving.

Where do I even start? This review is for BMW Tucson, but I actually bought my vehicle in Phoenix at AutoNation off I-17 & Bell so it's a mix of both. My Salesman was Julian Ortega, he is one of the best out there! Our first experience with Julian was when we went to go car shopping, we went to AutoNation, and told him about what I was looking for and all that jazz and he's a NO BS man. Set the facts straight and helped my decision even further. Couple weeks go by, I'm still browsing some other places, but something about AutoNation struck me, and I really appreciated the customer service from Julian and all the staff! They kept us up to date on the vehicle, the process, the payment, the whole 9 yards! My vehicle was down in Tucson, which meant one of two things. We either went down there to get it or Julian could go get it. The amazing man that he is, he went down to go get it and bring it back looking shiny, despite hitting a dust storm to and fro. I needed a co-signer, which was my dad, who lives in Prescott at the moment. Once again, Julian comes in clutch! He DRIVES up to Prescott, the very next day, to get my Dad's signatures for everything and comes back down with everything ready to go. This was all done within the two days we got for the weekend. Had he not gone the extra miles, we would probably still be waiting for this car. When it came to the paperwork, we had spoken to Svitlana Clemmer. She was a great hand in everything, explained any and all changes to documents as well as keeping a personal connection and not just worrying about business. She kept in contact to update on paperwork which helped settle the nerves. We also spoke with Mike Warriner. When Julian was not present, he was our guy. He had a full understanding of our case, knew what was going on, and helped keep us up to date as well. Overall, the customer service that AutoNation gives is family-like. I enjoyed my time with them, never did I ever feel uncomfortable with anything and they did everything with a purpose! Efficient and proficient. Excellent, superb dealership at AutoNation Phoenix. Thank you!!

Had an excellent experience buying my car here for the third time. Anthony Powers is a great salesman! Ask for him! I will do business here again.

I found the staff @BMW of Tucson to be very accomodating and am extremely satisfied with the level of service they provided on such short notice!

Dealership very nice and accommodating. This is the second car I have bought from them. Dealership is also immaculate! Juan is my salesman and a pleasure to work with.

Excellent as usual. Katlyn, our Service Advisor is really Great and makes clear communication a priority.

No problem getting an appointment. Katelyn was very professional, work was performed quickly and delivery process was flawless. I don't think we could expect more from a car dealership.

Ryan Lange is the best service advisor I have worked with on any make or mode vehicle. Straight to the point gave me discounts without even telling me and I was in and out for 2 separate issues...couldn’t be happier. I highly recommend this dealer for regular maintenance

Very professional and friendly. Quick service. Super clean facility. Awesome waiting area! Comfortable couches, free Starbucks coffee, water and ice cream.

This is my 2nd buying experience with BMW of Tucson. Juan Carlos is a super person and salesman. The sales manager treated me well and very fairly when Covid 19 delayed manufacture and delivery of my car by 6 months. I had some difficulty setting up my in car garage door opener, and Juan Carlos drove to my home 20 mileages away to help me set up the built in opener. This is the kind of service every dealership should have.

Beatrice Suprenant , Asst. Service Mgr provided outstanding service insuring I had a loaner car for the day, taking care of recall and upcoming service and even providing 'genius' assistance.

Above reproach. I've purchased several automobiles over my life's span and I must say purchasing a vehicle at BMW of Tucson is TOP notch. My salesman Paul was fantastic. Much continued success.

I am a first time BMW owner and will probably never leave the BMW family now that I am here. BMW dealerships are a different world compared to other, more mainstream brands. The treatment I get at BMW when having my car serviced is outstanding. I purchased a service plan with my deal so as not to have sticker shock, and maybe remorse, each time I have the car serviced. Instead, I drive in, meet with my advisor, and an hour or so later, car is washed and serviced. I sign the paperwork and am on my way. Like with anything in life, you get what you pay for, the quality of the car is fantastic and the service I get is outstanding. BMW is a want, not a need but if you have the means, I would highly recommend looking at their line-up.

My husband and I had the best BMW purchase ever! Paul and his team were amazingly helpful and they worked hard to give us what we needed for this purchase!!! We loved the service !!!! 👍👍👍👍👍

I went to BMW service after realizing my tire was flat. Although I had no appointment and it was late afternoon at the end of a workday, Katelyn came outside, greeted me by name (that was a pleasant shock right there!), and quickly arranged for a loaner car after ordering a new tire. All of this was done in a friendly manner—Katelyn has always provided outstanding customer service.

Two weeks ago we purchased our third BMW. The experience could not have been more pleasant. Anthony, our salesperson, was the consummate professional. He listened to what we wanted, exerted no pressure and delivered our brand new X3 later that afternoon. He also set up an appointment to answer any questions we might have the following week. Buying a car does not have to be stressful.

I recently bought a used vehicle from this dealership. Anthony Powers (sales) was awesome! He was really patient with all of my questions and worked with me to get the vehicle I really wanted. Paul P. was great as well. I'd recommend this dealership over others I have been to recently.

Fair price for a 2021 vehicle. Anthony Powers was an excellent sales person; he was very patient and was easy to work with. Other dealerships did not have the level of customer service that BMW of Tucson had.

I had a nice experience. My salesman was fast and friendly and made the sale without pressure. I would recommend.

Excellent service. Friendly Professional and timely. Thanks

I had to get a tire replace through my insurance and Kaitlin Withrow was over the top in her service! another amazing experience with BMW of Tucson!

Very thorough when doing a diagnostic on my car. Lalania did a great job of reviewing the diagnosis with me to help to make a decision on how to proceed. Very professional and friendly when dealing with me about my car.

Customer service is out of this Beautiful World, great waiting area and amenities probably only thing may also say is to take out paper liners, plastic seat covers n ensure all codes r cleared if needed

Thank you Beatrice for your honesty and kindness in dealing with such a horrible Warrenty company such as mine. Next time around your job will be easier and I will have acquired a better warrrnty company.

Fantastic car buying experience! I’d been debating a car purchase and just stumbled on a used BMW that I loved while browsing an app. Less than five minutes after I hit the send button for “contact dealership” I received a phone call. I live a little over an hour away and wouldn’t have been able to visit for a test drive until the weekend so they had someone bring the car to me to look at after work that same day. I absolutely loved it and picked it up the next evening. BMW of Tucson made the whole process easy and enjoyable. Their one-price policy for vehicles and trades is clear and straightforward. They put their best price out there to start with, no games and no stress!

Kayla is my service specialist for past 3+ years. She's the BEST ever, thorough, very professional, kind. Bought my X3 in for possible exhaust issue. Kayla made sure veh got in right away and reserved a loaner veh for me. I'm especially grateful as I needed transport that day too. Nothing wrong w/exhaust, BUT good thing they checked veh over and bushings leaking & cracked, 1 tire worn way down, other things that needed tending and a complimentary car wash too! She really went out of her way on the camera issue we couldn't figure out that day and solved it quickly next day! Thank you Kayla @ BMW Tucson! I'm lucky to have her help and so is BMW!

Awesome representatives - very supportive, very eager to work with customer and to meet their needs.

This is our second time leasing a car from BMW of Tucson and our good friend Juan Carlos took excellent care of us as usual, he is always very attentive and helpful. If you stop by make sure to go see him.

I have always found the employees of BMW of Tucson to be helpful and friendly and their work first rate. If you have a BMW still under warranty, you would definitely want them to do the work.

good service to get my new airbag

On a cross country trip and 5 hours from Tucson on a Friday afternoon my tire alert comes on. We called the dealership and they said they would be happy to check if we could get in before 6. We arrived at 5:30 with low expectations. They were amazing. Changed my tire AND gave me an oil change. They stayed after closing to help and we were out by 6:30. I would give 10 stars if possible!

Although I was looking for a ?practical? car, I talked myself into this little convertible because the sales person was not pushy. She gave me the time and space. She answered my questions without expecting me to rush into a decision.

Ryan took great care of my vehicle. Good service and great guy. Thank you BMW Tucson!

Service was performed quickly as promised and included safety inspection and wash

Friendly employees, had a car in stock at an acceptable price.

Service provided in time as stated!

Very clean facility and friendly and knowledgeable staff.

We found everyone at the dealership to be very helpful and kind. Most importantly, they listened to what we were looking for and came up with a car that fit our needs. We were very satisfied.

Very professional!

Katelyn Withrow was the representative that helped me. She was amazing!!!! Had answers to all my questions. Even found a clip that was broken in my trunk ordered it for me and it arrived within 24 hours. Communication throughout my vehicles maintenance was above and beyond my expectations.

My experience purchasing a car from BMW Tucson was very pleasant. It was fast and easy. I bought from out of state and had a bit of trouble with the signing process and the delivery but that was out of BMW Tucson's hands. My salesman was very quick to answer any questions I had and keep the process moving.

This was our first visit to BMW of Tucson with my 2006 330ci. My husband usually does the maintenance on it. The car needed an oil change. While we were there BMW of Tucson checked for recalls and found one on the air bags, which they included in the service. They also did a full inspection of the car and found that the belt needed to be replaced. They called us and we went ahead with the replacement. All the work was done in a very timely manner and we were notified of issues along the way. The communication was very good. I will definitely bring the car back for future service.

Katlyn was very helpful and kept us informed throughout the service day.

The dealership and service was amazing, exactly what you would expect from BMW! Beatrice was wonderful to deal with and very professional....

I brought my 3 series in for some issues after buying it from a different dealership out of state. It is still under warranty. Making the appointment was easy and the service was performed without any issues and finished within hours. I was impressed by the level of customer service and the overall appearance and cleanliness of the dealership and its commitment to the safety of its customers during this pandemic.

All aspects of the buying process were easy & relaxed. Our sales representative was Anthony & he was extremely easy to work with. We highly recommend this dealership.

We just purchased our 4th bmw from bmw of Tucson (autonation). Ernie the salesman was great as well as Paul the sales manager. The car was a new 2020 white bmw 740i. The gm , Gordon) is a really really nice down to earth manager.

Beatrice in the Service Department was a consummate customer care professional. She was extremely helpful providing service estimates for my BMW and keeping me updated on the status of the repairs during my visit on 10/14/2020. She also spent time speaking with the Finance manager in order to provide me with extended service pricing options. I truly appreciated this since I had left a voice message with the Finance Manager back in March 2020 to provide me with extended service price quote options prior to the end of my original Service Agreement expired but was never called back.

Fast and efficient. Excellent service advisor (Katelyn) and shuttle transport.

Beatrice exceeded our expectations in helping me through the inconvenience of a breakdown, being towed and leaving the car for diagnosis and service. Even though I had left my drivers license in the tow truck she calmly offered a solution for that and every other issue that I had. I left the dealership feeling like I made the right decision in choosing BMW of Tucson with whom to entrust my car. Beatrice was very forthright about costs and advice. I felt she acted as my advisor in a fiduciary standard. I would not hesitate to refer her to anyone who either needed servicing on their BMW or was looking to buy a car.

Courteous and professional service every step of the way!

I brought my vehicle to BMW of Tucson for a service issue related to damage that occured and I could not be happier with the results. My Service Advisor Katelyn was perfection, professional, efficient and thorough from start to finish. The repairs made by the service technician (I'm sorry, I don't know his name) were greatly appreciated, I think he truly went above and beyond. As a result of this experience, I will be returning next month for oil change, air filter and plugs, and if service in November meets or exceeds what I experienced yesterday, BMW of Tucson has me for life. Thank you for the excellent care you gave me.

Had car in for routine maintenance. Kayla took extra effort to see that everything was covered under warranty. Still had time to have my car washed. I appreciate the great service.

Took our 440i in. All COVID protocol was followed. Changed the oil, did updates and tried finding an intermittent sound! The loaner was clean and ready to go. Thanks!

From sales to service the group at BMW of Tucson is tops. Patience and caring, they take care of your needs. Great service.

They provided a beautiful loaner car and were helpful explaining the problem with my battery on my electric car

My car needed major repairs after hitting a big pothole. The staff were helpful in explaining the damage and showing me the pieces that needed to be replaced. My customer rep, Beatrice, kept me informed during the whole process.

Excellent customer service, communicated very well, Mechanic was very thorough, Waiting area was comfortable and functional.

We recently had our 2020 BMW X7 in for its first scheduled service. The whole experience from making the appointment to getting the call once the service was complete was seamless. I was very happy with the service and communications. I'd also like to give a shoutout to Ryan who worked with me throughout the process. Great service and very friendly staff. Thanks BMW of Tucson.

Excellent service, no pressure, professional every step of the way. No hard selling, no pushing. Great sales staff, great sales manager, great support staff. Highly recommend you buy your next car there!

Easy to schedule, quick turnaround, top notch experience with friendly staff.

Very great service and wonderful team BMW . I am very satisfied with my salesman Antony Powers . He’s very helpful .

Service was phenomenal. Kaitlyn was knowledgeable, professional and friendly. I'll continue to drive the hour for exceptional service! Thank you.

I took my car to BMW for an extended warranty repair and new tires. My service writer, Kayla Diaz, was punctual and thorough in explaining everything and providing me with a loaner. I’ve been going there for 8 years of service. Very happy with their dedication to making my car right and me happy.

I just wanna thank you Lalania for Excellent Customer service for my 2014 bmw 328i. She is really nice person and very helpful. I would Strongly recommend lalania for service advice. Thanks

great experience, Andy is awesome. Nice, smooth interaction.

My last service at BMW Tucson was excellent. Kayla, my service advisor met with me timely, was very professional and very friendly. Overall a very good experience. They also notified me when the car was ready.

Thank you Kayla fir your help with my service. The visit was very nice.

Courteous, quality service.

I chose to wait outside in our Covid environment! Even supplied me with a chair. Very efficient and safe checking and checkout.

This is a good place to buy a vehicle. Worked with Brett Sabori and he was easy to communicate with and wasn’t pushy or full of false information like many other salesman that I had dealing with at other places around Tucson Even Phoenix looking for a car. If your looking for a vehicle I would recommend this place and if you can you should probably ask for Brett. Thanks again to him and management for taking the time to deal with my concerns.

My service advisor, Lalania Mueller, was excellent. She explained every service and was especially helpful with an Emissions Testing problem.

Legendary service. From the test drive to finance, to driving the car off the lot, the experience was easy and stress free. Very smooth operation they have going on here. Cheers to everyone who works there!!

Excellent service. Got in the same day and had the issue resolved that day.

This was a first class experience from internet search through purchase and delivery. Even when they didn’t know I would buy, as I was open about the other competing models I was considering, they went out of their way to demonstrate the car, allow me to drive it and test out the features, and avoided putting down the other cars and manufacturers I had shared that I was considering. They let the car and the buying experience do all the talking. This is my 3rd BMW and my second experience with this dealership. They truly strive for excellence and in my case, they hit the mark.

Initially the service started out great. Special thanks to Paul Peranzi for his help getting me finance and too Paul Lunde who always took the time to tell me what was Really happening on a daily basis for the almost 3 weeks that it took to finally finish the deal. I live in San Antonio and was intending to fly out and drive the 13 hours back but the kidney issue stopped that in its tracks so i asked if i could remote sign and send the down payment via wire howeer they wanted but it sseemed to put them out to have t o do this! First my DL expired on the 20th of August but you have to wait s long to get an appointment at DPS that the governor made all licenses including mine good until this situation is over at least end of the year and i had the loetter explainng but couldn't find it, DPS never answered or resonded to voicemailso i suggested my militay id which they said woud be fine so after about 50 different pictures finally got one that was good enough for them. Then iwas told that Fedex was missed since it was 4:30 which is bs because i have used Fedex mu entire career, but it would go out Monday everything was done and good to go. Monday I waaaaas all day arranging transport for my vehicle for Tuesday or Wednesday which i got . AT 9 pm that evening Martin Fiello sent me an email saying Maverick declined my military id i neeed DL proof. Next day i called Maverick and they had no order from BMW Tucson and asked if i had a passport. Of course i do and that worked perfectly. Sent he pics on Tuesday but didn't actually finally get to sign with a notary until Fri September 4 at11:30 am. Notary called Tucson tol them she had down payment and all documents sgned and notarized and it was being sent Fedex overnight. i called to inquire what would be th best time to have transport pick itup i was told that they had to have the actual signed papers that they hired a notary to witnes. What was the damn point of all the notary and sending everything back and forth when they were already signed by esign once and she had the check in her custody which meant your custody since she was their proxy yet i couldn't load my car and have it sent till they go the docs. Redundant, redundant, redundant, overkill whatever you want to call it. I had told Martin that the tax amount was wrong on the initial sales document that Texas was 6.25% and i get special registration pricing due to my disable veteran status. He assured me it would be fixed and taken care of. i get an email yesterday or the day before saying some nonsense that it had to go to Arizona first then TX would reciprocate whatever that means but if they title that vehicle in AZ and then send it to TX, i will be on the hook for $748 sales tax here. i called TX DMV and they told me that as long as I didn't drive it out of AZ without registration it needs to be titled and registered in TX. What's the point of double title and registration except more money it costs me and with COVID slowing things to a crawl, I won't ever get my Texas tags till December. I don't understand and there is no legal federal or AZ law that says it has to be titled there. Several times i held my temper at Martin until finally i sent himtwo posts from the AZ vehicle section where 1 person ought a $15 permit to drive it out of AZ to tag it somewhere else and another similar to the same effect and he just blew me off. I guess its nothis problem to deal with since its sold and he lied so many time and he did it again with regard to the title and registration. Why does he have to make things so difficult for someone who paid 25% interest just t get the car and specifically from your dealership. He can eiher sendthe tax and registration money to TX DMV or even easier is to send it to me and i can have it titled and registered with the minimal amount of time and money and aggravation. I know that i don't want anything else to do with Martin Fiello because I was special operations in the military and if i don't trust you, i got nothing for u.Overall an excellent car, a good manager helped me get approval and another guy Paul Lunde wa straight with me and helped me every time i called. Bottom line, if i were still a medical device or pharma manager Martin Fiello would be long gone.

Katelyn in the service department did a fantastic job. She was friendly, efficient, and professional. Katelyn is a great representative for BMW.

I called to request an appointment to service my car because it failed to star, I was able to bring my car next day and I received an Excellent Services

Outstanding service rep, giving nothing but personal attention. Kayla is the best

First maintenance on BMW . Service advisor was pro customer and her ability to make time to hear your concerns were valuable . She also provided reminders of upcoming sale events For car accessories and would assist with the sale . Very pleased with the advisor as my former advisor has moved on to another dealership and she made everything run smoothly.

You are lucky to have Lanie as a Service Representative. She has NEVER let me down, always has an answer or a resolution and makes a service call almost a pleasure! She also knows my 750li inside out which makes me feel very secure in having her oversee the servicing of my car.

You are lucky to have Lanie as a Service Representative. She has NEVER let me down, always has an answer or a resolution and makes a service call almost a pleasure! She also knows my 750li inside out which makes me feel very secure in having her oversee the servicing of my car.

Assistant Service Manager, Kayla Diaz was very professional and helpful. It made my visit a pleasure and I would recommend this BMW facility to everyone!

Great experience! Very professional and caring. Free ice cream and car wash/vacuum is unbeatable!

I was in Tucson, dropping my kids off at school when I had car problems. BMW of Tucson got my right in to assess the problem, and did a great job of taking care of me. Definitely appreciate their help!

It was another Great BMW Day! Ms. Kaitlyn W., our service advisor specialist was unbelivable customer service I experienced that day. From advising, counselling & updating the status of the services that was done to my car was beyond expectation. I did reschedule my original appointment because I was running late but without an issue I was able to reschedule on same day. I noticed extra details was done to my complimentary car wash! Thank you very much Ms. K for outstanding C.S. & to all BMW Tucson team. P.S. This was my first time visit to your new Makeover/Renovation dealership office -- was stunning and with great atmosphere!!!

Great service and a friendly team at BMW Tucson!

Lainie handled the annual maintenance for me at BMW Tucson. She did a great job, and was very knowledgeable of the maintenance plan and coverages. The maintenance work needed was done in a short period of time while I waited. The waiting area was clean and comfortable. Thanks to all involved.

Very happy with service advisor, price, and time taken.

I hadn't been in for awhile, but now that the remodel is done, this dealer remains great for warranty and recall matters. Got the passenger air bag done in less than 45 minutes. Thank you.

When I went to the bmw center for tires Beatrice Surprenant helped me. They found that I also needed new bushings (I was having brake problems) and Jeremy fixed them. They were honest and respectful. In the future ask for Beatrice if you want an honest and hard working employee.

We were very pleased with our experience. From the test drive with Brett to the walk-around of my trade with Martin and the financial breakdown with JL, all the gentlemen were friendly, helpful and fun to deal with. Buying a car is often an ordeal when it should be a pleasure. These 3 made it a pleasure. Thank you for that. I would definitely recommend BMW of Tucson to anyone who asked.

I took my 2009 328i in to get navigation upgraded. After checking my system is too old for their equipment, CD vs thumb drive. So they aired up my tires, offered to wash the car but I declined and did not charge me for anything. I was disappointed but not their fault. Car is perfect in every other way and I just wanted the navigation working up to date.

Ryan made sure I was taken care of. Very nice dealership and the best customer service.

The visit to the dealership was very pleasant and efficient

Recently purchased a used vehicle from here and was promised to get my windshield fix due to cracks all over that have already spidered. It has almost been a month and no word from BMW of Tucson or the glass repair company who apparently has all my information but never called to confirm any of the information or to update me on time table of glass. Called my representative everyday for the past 2 weeks and have not received a call back even though multiple messages have been left. Would not recommend this establishment, take a drive to Phoenix area if needed.

Every part of my service experience was done expeditiously and with the utmost professionalism! My advisor Kayla was very personable and thorough! And I also appreciated the car being cleaned when I came to pick it up in the approximate 2-hour window that was promised! Great service overall! 5 stars!

Prompt , cheerful service from Kayla Diaz (with an early assist from Ryan) and the whole team!

Zane was my service writer. Zane did an excellent job in looking out for me and my Z4. The service was provided in a period of time shorter than promised or expected. I was well served by the service department.

Always courteous and professional service since 2004

Excellent and professional.

I had a very good experience purchasing a used X3 at this dealership. My sales associate Ayad made every effort to make sure I was comfortable and any questions or concerns were addressed. I would recommend for others to purchase a new or used car at this dealership following my experience.

I had a very good experience purchasing a used X3 at this dealership. My sales associate Ayad made every effort to make sure I was comfortable and any questions or concerns were addressed. I would recommend for others to purchase a new or used car at this dealership following my experience.

My BMW 330i had a.recall for a faulty wire harness. I was able to schedule an appointment for the following day.

I had a very good experience purchasing a used X3 at this dealership. My sales associate Ayad made every effort to make sure I was comfortable and any questions or concerns were addressed. I would recommend for others to purchase a new or used car at this dealership following my experience.

We had a great experience with all aspects of our recent (today) purchase of 2017 BMW X5 hybrid. Anthony Powers was helpful and made the process very easy. Thank you for your attention to details and keeping us in the loop as we waited for the car to arrive. Highly recommend Anthony if you are looking for a new or used BMW.

Purchase of my BMW went very smoothly. I worked mostly with Anthony who was very professional. The finance part went quickly for once!

Everyone was very professional in assisting this purchase. Anthony was very helpful in pointing out all the pluses of buying an X3. I would definitely come here again to buy a car.

Took my BMW for an oil change. Very pleased with the thoroughness of the work, inspection and customer service.

Outstanding service! Highly recommend

Eve Miller and the staff were very professional and helpful during our buying experience. A car was transported from Las Vegas and was as described and explained to us which we subsequently purchased. We can't say enough about our treatment by Eve.

The whole team over at BMW made the purchase of my sed car a positive one. Laura is very knowledgeable, and resourceful. I really can't think of a negative. I'm enjoying my 2012 Honda Fit.

Excellent service from Lanie and the techs as usual. Really happy with BMW Tucson. Thanks.

Zane was new and went above and beyond to keep me informed with my repairs/service.

My service appointment was easy to schedule and the appointment was performed on time. Kayla was efficient and explained clearly what was done on the car. Thanks!

I arrived at the service shop on time and they took care of me immediately......... the waiting room is great, very comfortable yet spread out to minimize contact with other customers.......... is with able to read in peace and quiet...... and was informed midway through the service by the service rep of the status and projected finish time......... everything was done in the time allowed and all the work seems to be perfect......... I also enjoy the treat provided in the waiting room for my ride home......... thanks

I nothing at this time. It has always be a pleasure dealing with this dealership both for sales and service.

We had such an incredible experience with this dealership over the past couple of weeks. My oldest son upgraded his vehicle, and then my youngest purchased his first vehicle. Both of them purchased used vehicles, one of which had to be shipped from another location. Ayad Jafferi was our sales representative for both purchases. I have to say, Ayad made us feel like family from the moment we walked in. He was incredibly personable, attentive and made sure he took care of us every step of the way. This was by far the best car purchasing experience we've ever had. Paul Peranzi was the Manager and he also ensured we were being taken care of. We couldn't have asked for anything better and would absolutely recommend Ayad to anyone looking to have a hassle free and positive environment to purchase a vehicle. It really meant a lot to me as a father to see my children treated with such respect. I'd give this place an easy 10/10!!!

We had such an incredible experience with this dealership over the past couple of weeks. My oldest son upgraded his vehicle, and then my youngest purchased his first vehicle. Both of them purchased used vehicles, one of which had to be shipped from another location. Ayad Jafferi was our sales representative for both purchases. I have to say, Ayad made us feel like family from the moment we walked in. He was incredibly personable, attentive and made sure he took care of us every step of the way. This was by far the best car purchasing experience we've ever had. Paul Peranzi was the Manager and he also ensured we were being taken care of. We couldn't have asked for anything better and would absolutely recommend Ayad to anyone looking to have a hassle free and positive environment to purchase a vehicle. It really meant a lot to me as a father to see my children treated with such respect. I'd give this place an easy 10/10!!!

Katelyn was very attentive, understood my financial plan and tried to recommend valuable work. The work was comprehensive and on time. Katelyn deserves recognition for good work

Team of Juan Carlos and Laura Vasquez was great with their attentiveness. I appreciate Juan directing me to Laura to complete my purchase so I wouldn't have to wait.

We took our car to check our brake and Mr Zane Moore helped us and did a wonderful job until we pick up the car. after service he explained everything and made us comfortable to drive our car on the road . We purchased our car through him and now he helped us at service department. thank you Zane for your exellent job!

Drop off and pick up was quick and efficient. My service advisor is professional and great!

What a great experience! Working around construction and the Corona virus, BMW of Tucson still delivered a wonderful buying experience. Ernie Buck smoothed the path and handled every detail, so we quickly and easily got the perfect car in just a few hours.

My car overheated and I was able to get it in immediately. It was repaired and ready by the end of the next day.

Rodents had destroyed much of the insulation in the engine compartment and transmission tunnel. BMW Tucson did an excellent job in replacing it and completed this large task very efficiently.

BMW of Tucson consistently goes the extra mile for its customers! I have never done business with an organization that provides such superior service and goes the extra mile to ensure their customers are satisfied, and the work is done on time as promised.

KW, the service representative I worked with was a true professional every step of the way. They provided frequent updates and answered all of my questions. The mechanics were thorough and cut no corner.

Polite, fast, efficient, reliable.

Kayla, my service rep, was awesome! She was super easy to work with. She was able to supply me with a loaner and my car was ready when they said it would be. Kayla did an excellent job. Thank you!

Great service and were doing a good job protecting customers from Covid.

Kayla Diaz as always did an excellent job helping me. AAA

I have owned many automobiles in my life. I have 3 currently. The best service, communication, and trust lies with BMW of Tucson, an AutoNation dealership. I live on the other side of the country. And I feel so confident I will be able to bring my car in when I need it and they will let me know when it?s time to come in. Thank you!

Great customer service as well as a beautiful facility. My experience at the dealership exceeded my expectations. Thank you BMW of Tucson !

Ryan made the scheduling easy, and was thorough in explaining the scope of the work. The vehicle was serviced in a timely manner.

Excellent job with break-in service and car sanitization. My service rep, Kayla went out of her way to help us practice physical distancing and to complete a "touch-less" transaction in the midst of pandemic. Comforting...

Kaitlyn was outstanding in every way possible. She was very professional and her communication were top notch. Her level to detail was much appreciated. Thank you, Patti and Steve Nagel

Great friendly service. Highly recommended for sales or service.

Kayla Diaz did an amazing job!!! Service was phenomenal. made me and my son feel at home

Thank you Kylie for keeping me informed on the progress of my car.

I recently purchased a BMW 750Li from another location. I have brought my car to BMW of Tucson a couple of times for various things. Each and every time I am treated exceptionally well. Ryan, in the service department, takes the time to understand what I need, keeps me informed of the progress and has always had my vehicle ready on or before the date given. Ryan has gone above and beyond on a couple of occasions. It is always noticed and greatly appreciated. BMW of Tucson is the pinnacle of quality, service, and professionalism.

Lainie was great to work with and the work was done when she said it would be.

They are still remodeling, but the customer area is pretty nice for the hour or so I was there.

Lanie did a great job. She is an outstanding member of your team!

Brought my car in because the dash board indicated the tire pressure was low, especially the right rear tire. As I was figuring out how to make coffee, with help from a BMW staff, Lalania M approached to inform me that the right rear tire was damaged by a finishing nail. We discussed my options and I decided to purchase a tire. After further discussion we determined buying a matching tire for the rear would provide a better driving experience. Lalania performed in a professional manner guiding me through this repair. I was extremely satisfied with the service I received.

very friendly staff Kept me informed during the entire process including an estimate. Have always enjoyed working with everyone at the BMW dealership in Tucson. Thank you

Ryan, our service agent, was very knowledgeable, pleasant, and professional. He kept us informed about the progress of service on our car.

Eve Miller has been a great addition to bmw tucson. She’s personable and responsive and caters to the customers needs.

The dealership was incredibly helpful and courteous. They were professional and a delight to work with

They are very courteous and helpful and always asks if there is anything else you need.

Fixed quickly check engine light, which was under basic warranty.

I took my 128i in for service at 80,000 miles. There were many suggested services that were explained. I picked some of them. There was also a small oil leak. I had bought an expensive and comprehensive extended warranty when my factory warranty expired. At first the warranty company rejected coverage. However, my service writer, Beatrice, redid the claim with more supporting evidence and the claim was covered. I?m happily in my up to date car, which was nicely washed before I picked it up.

The staff very professional and friendly

Extremely pleased with the quick turnaround time and the courtesies displayed by Kayla Diaz and the staff.

The service and staff were excellent. They made the buying process easy by making a great offer and making the process quick and efficient.

Excellent service delivered in a very responsible way. Friendly and courteous.

Even though the dealership is undergoing renovations they still take care of all your needs.

I was very satisfied with the service I received at BMW of Tucson. Beatrice was very professional, personable, and helpful. My technician, Mark, was the same. He took time to explain my service and completed it in a timely manner.

Dropped in unannounced with new steam under hood. Radiator overflow line fixed, and had the car back in a couple of hours -- and they gave me a demo car. Nice.

My family have bought a number of vehicles from BMW Tucson. We receive a fair price and excellent service. Bryan, Paul, and Ernie made the transaction painless on our latest car. Thanks to your team for making it another positive experience.

My family has purchased a number of vehicles from BMW Tucson. Bryan, Paul, and Ernie got us a fair price and delivered excellent service. Thanks to your team we have a new car and another great experience.

Phenomenal customer service. Beatrice from the service team provided me with first class care and customer service. My vehicle was shipped from Germany and enroute all the rotors rusted over. Imagine not knowing that and coming in for only a routine ( free service). If the Beatrice had not been genuinely concerned about me as a customer my experience may have been different. Her recommendation to talk to my insurance company was a great on because I was reimbursed. The rental setup that BMW Tucson has with Enterprise was another plus. We were able to choose any car which was awesome. We love our 2018 X1 and will definitely visit BMW Tucson for our next vehicle. Ask for Beatrice when scheduling your services!!

Difficult problem that couldn?t be replicated but service department did a good job looking into the problem.

The facility is undergoing a significant remodel right now, hence only a 4 star rating for the facilities.

Lalania was very efficient and knowledgeable. Wait area and service area was under construction so used the showroom to wait in. This was part of the free service offered with the car. Went well, took about one and a half hours and they washed the car. Which was what Lalania had said it would take.

They took care of and I am grateful! Thanks to Gene my advisor and the manager of the Service Dept. A

Gabe was extremely cordial and friendly. He personally made sure that my car was a taken care of immediately as I waited. I would definitely recommend BMW Tucson.

Their service is great and everyone is friendly.

Had vehicle in for a system malfunction. It required some type of system upgrade or reset. Service advisor, Gene Herndon, advised me it wasn?t covered under warranty and charged me $555.05. I disagreed with the warranty call and phoned BMW myself. Armed with the denial code, I explained my case to the BMW Warranty representative and he informed me that it was covered. This info I then passed to Gene who became quite defensive and said he didn?t know how to refund my money. I told him it should just be refunded directly to my credit card. At any rate, I had a very productive session with Gabe Stearns, the Service Manager, who had not been briefed on the situation and once I briefed him, fixed the situation immediately with a refund to my card. Extremely good service by Gabe.

This is our 4th or 5th X5 and what can I say, every 2-3 years the improvements to the SAV have made upgrading a natural thing to do! With the 2020 I'd have to say I've got almost all of my 'creature comforts' satisfied :) On top of that, our salesman Brett was knowledgable, friendly, professional and a pleasure to work with!

Excellent buying experience. Ivana, Brian, Zane and Ed are great. Would definitely recommend dealership. Very happy with new X3M.

I had a tire replaced under warranty. The service tech was very courteous and helpful.

Excellent service and nice people.

I took my leased 2018 X1 in for repairs on 2/29/2020. When I learned about a large repair bill, I thought it might be smarter to trade it in for a new X1. The lease was up in October, 2020. They had a great deal on a 2019 X1 that had been used as a loaner. They were extremely cooperative, and process was made very simple to trade. I feel I got a great deal, and all of the employees were great to work with. It was a happy ending to a shock of a potential large repair expense.

Excellent Service Advisor (Katlyn) she is always concerned for the customer to insure all is taken care of in a Professional and fast service time

I purchased a mirror tap radar detector power cable for my 2020 M2 and mistakenly tapped into the rain sensor in the mirror housing vs the mirror power connector. Long story short... The dash lights stopped dimming and the car apparently threw a bunch of codes. This was my doing and I fully expected to have to pay to remedy the situation. Thankfully, Tucson BMW took mercy on me. They re-flashed the car's computer, gave it a wash, and sent me on my way no charge! Thank you again for handling my bafoonery! Thank you Anthony and Kayla!

I purchased a mirror tap radar detector power cable for my 2020 M2 and mistakenly tapped it into the rain sensor in the mirror housing vs the mirror power connector. Long story short... The dash lights stopped dimming and the car apparently threw a bunch of codes. This was my doing and I fully expected to have to pay to remedy the situation. Thankfully, Tucson BMW took mercy on me. They re-flashed the car's computer, gave it a wash, and sent me on my way no charge! Thank you again for handling my bafoonery!

great service. love the courtesy BMW rental.

Only for the poor or older GObbies

Thank you for providing assurance that my X3 is road ready for a trip.

My sales rep, Ivana, diligently searched on-line for the M4 in the color/features I wanted. The car was delivered in a timely manner.

Very knowledgeable sales people and managers. They want to make a deal

Customer service was very professional

I always feel comfortable when I need to go to this dealership, service or whatever. Very pleasant advisors and employees. The tech's do an excellent job in caring for my vehicle. My advisor cares and is awesome to work with.

Gene was the best service advisor! My car was ready on time . I was very impressed with their service departmrnt!

Please with actually buying a new car and the service that followed .

My experience from beginning to end was wonderful. Lalania Mueller performed very well as my Service Advisor. I'm also very confident the staff that worked on my X3 performed very well. Overall I'm extremely satisfied with the service I received.

good attention by service writer gene herndon; great experience

I brought my car in for service on a small recall issue. Beatrice my service advisor had me in and out so quick so I could carry on with my Saturday. Thank you!

great job, very good service person. took very good care of my needs with loan car. good place for my car

Juan Carlos was very friendly and kept things relaxed, I enjoyed the buying experience. When their remodeling is done the dealership will be great. Loved the fact they put car on a lift so I could inspect underneath it.

Had a run flat flat on my BMW 550. Contacted BMW Tucson and talked to Service Advisor Lalania Mueller who took care of everything. She arranged a loaner and looked after my car. The tire had to be ordered but even so, we were back on the road in 2 days. Lalania was extremely professional and cordial. It was a pleasure doing business with her. She is a great asset to BMW Tucson

One of the most pleasant experience in buying a car. Our customer advocate Eve was wonderful and pleasant to interact with, she knows her products and was there to make sure that the process of buying/financing of a car went smoothly. After the purchase she has kept in touch with us to answer any question we might have. I would recommend BMW of Tucson to my friends based upon our experience with the entire staff.

On of the most pleasant experience in buying a new car.

Very professional, corteus, and willing to help. Purchase process was smooth.

I was met at the service area warmly welcomed and was treated like I was the most important there. Noted it was my first visit to BMW of Tucson service. All were very pleasant and knowledgeable. Nice atmosphere even during their renovation time.

Facility is under construction, great customer care, no pressure to sell you things you don?t need.

Great buying experience, wonderful people! Staff is helpful and professional - Ivana is great to work with! No pressure sales process, and I'm thrilled with my new X5. I highly recommend BMW of Tucson.

Our BMW sales associate was courterous and was well informed on the vehicle we were interested in. Ernest Buck was very professional on all the dealings we had with him and went out of his way to find information on questions he did not have an answer to. Lena and I congratulate Ernest on his 30 plus years of service to BMW of Tucson! Ernest was a solid 10!

This was the 2nd used vehicle we have purchased from BMW Tucson. The first time we purchased an SL 550 and this time a BMW X6. We are delighted with both vehicles and couldn't be happier with the service and care we received from everyone at the dealership. From the sales staff to the sales manager and the finance team, we were treated with the utmost professionalism. We will be back.

My husband and I worked with Brandon to purchase our vehicle. The experience was very easy and fast. The customer service was excellent and it was the most pleasant car buying experience.

BMW Tucson service is all the time Extremely Satisfied for us. Especially , my service coordinator Ms. Muller she is amazing !!! I don't have any concerning cause why she handle perfect !! Thank you Ms. Muller again !

Always great service...this despite the construction

I visited the show room 3 - 4 times shopping and driving the car. Every time, they went above and beyond to make sure I had what I needed to make an informed decision. I checked a few other dealers with similar vehicles and returned here where the service and integrity were apparent and I’m sure it will continue now that I’ve bought from them.

I visited the show room 3 - 4 times shopping and driving the car. Every time, they went above and beyond to make sure I had what I needed to make an informed decision. I checked a few other dealers with similar vehicles and returned here where the service and integrity were apparent and I?m sure it will continue now that I?ve bought from them.

Great experience service advisor was very knowledgeable and professional I will bring my car back for more service

This was the 2nd used vehicle we have purchased from BMW Tucson. The team was there for us from start to finish. They were quick to answer our questions and ensure we were comfortable with our purchase.

Experienced and informative service advisor. He was very polite and well spoken.

I finally got the car of my dreams thanks to my wonderful husband and BMW of Tucson! We worked with John a few months ago and just couldn?t agree on a price, so we took some time off, let some time pass, and went back right after New Year?s Day. John and the team at BMW of Tucson did everything in their power to get me into my car, including offering to buy us lunch! It was a long day, but so worth it! I absolutely LOVE my 2019 BMW X3 M40i!!!

My car was in for unscheduled service due to a blown tire and rim. Kayla, my service adviser, went above and beyond my expectations attending to my needs. My car was repaired and returned to me expeditiously. While picking up my car, I stopped by the finance office and purchased the BMW Ultimate Care 1 Maintenance Agreement. I could not have been treated better by all parties I had contact with during my visits.

Great experience, manager was attentive and very willing to help with the entire process. Sales person was also very nice and willing to help. Overall very satisfied with the entire process.

I have always gone to BMW Tucson when looking to upgrade and get a new car because it's truly like no other place. They make the process very easy and are always very helpful! Working with you on your budget and what you want exactly. There is never any pressure and it doesn't feel commercial like other dealerships. I actually have become friends with many of the employees over the years and it's like walking into a friend's house they all remember you and your name and are helpful even if you don't let them know you're coming! I worked with Eve Miller this time she was wonderful and I WAS HER FIRST SALE EVER! If you are looking to buy go visit my friends over at BMW Tucson! P.S I even was offered a lower rate when it was time for checkout!

Excellent customer service. Very knowledgeable and helpful. Very easy process and hassle free. Would highly reccommend to anyone. 5th bmw we have leased or purchased

I have always gone to BMW Tucson when looking to upgrade and get a new car because it's truly like no other place. They make the process very easy and are always very helpful! Working with you on your budget and what you want exactly. There is never any pressure and it doesn't feel commercial like other dealerships. I actually have become friends with many of the employees over the years and it's like walking into a friend's house they all remember you and your name and are helpful even if you don't let them know you're coming! I worked with Eve Miller this time she was wonderful and I WAS HER FIRST SALE EVER! If you are looking to buy go visit my friends over at BMW Tucson!

I purchased a 2016 X1 from BMW Tucson and the processes was so smooth. Juan Carlos helped me from start to finish and he answered all my questions and got me where I wanted to be. I would go back and recommends friends to purchase from here!

I was helped by Juan Carlos and Bryan. Both were very helpful, knowledgeable and friendly. The process was seamless and they were able to get me in the vehicle I wanted.

Ayad did a great job with us! He allowed us to explore the different models and was always willing to accommodate our request. Ayad's patience was key, as we ultimately acquired the car we really wanted. Thanks Ayad!

Mason Jacobs my service manager was awesome and very customer focused.

I got great service from this dealership. I wasn?t sure if I wanted to buy a used or new car and the patient sales man walked me through the pros and cons of each. There was absolutely no pressure just patient explanation. The service department is terrific (especially Gene Herndon) since they are having to work in cramped quarters that are not very convenient to the mechanics. And they?re making it look easy. I would definitely recommend this BMW dealership.

Excellent service. Would return. Timely, good communication

Our friends say we are a picky couple and when the time came to retire our 2015 SUV, we decided to give BMW a try. We have owned several Bimmers in the past, so we knew the product was top-notch, but we didn't realize how amazing the Customer Service at BMW of Tucson was going to be! Our Sales Person, Patrick McCoy, was terrific throughout the purchase process. And guess what, Patrick is just as picky as we are. He found us the perfect X3 with the options we craved at a great price and we are now back in the BMW Family. Thank you Patrick and the rest of the Team, Gordon, Paul and Zane! You made it happen.

Had a great experience working with Ivana and Bryan purchasing a new BMW. Everyone at the dealership worked hard to make the deal happen. Definitely recommend Ivana if you are looking to purchase a BMW

Have a great experience working with Ivana and Bryan to purchase a new BMW. Ivana is very professional and a pleasure to work with

Worked with Ivana and Bryan to purchase a new BMW. Ivana did a great job working with us to get us the vehicle we wanted. They had to go to another AutoNation store to get the color and equipment we wanted. Ivana is very professional and try to make sure you get what you want.

Thank you Brandon Villalta and the team at BMW for finding me a perfect car!

Love it at BMW Automall. Great selection and salesmen.

Patrick McCoy did a fantastic job of making the purchase experience easy and painless. He was totally accommodating to all my needs. I switched from Mercedes and have no regrets.

This is my 2nd car from BMW Tucson. Both cars suit my needs perfectly and I plan to return again in a few years. The sales process was smooth and easy. My sales agent Brett is very fun to work with!

Paul Peranzi (Sales Mgr.) and Patrick McCoy (BMW sales rep) were simply outstanding. It't the 3rd BMW I've bought from BMW Tucson in two years, and the experience could not be better. Patrick was a true professional, knowledgeable and very accommodating. The sales process was smooth and completed in a friendly, cordial atmosphere. Follow-through on completion of the sale was perfect. Time spent was minimal as I was dealing with pros.

Great experience. Ivana was great to deal with.

Great service at BMW of Tucson! Anthony led me through the purchase process and provided me with 1st class service throughout. He continued to be there when questions arose about some of the features with the car. He’s very knowledgeable and quick to respond with answers. I can’t recommend him or the team at BMW of Tucson enough! Thanks again! - Proud new M2 owner!

Great service at BMW of Tucson! Anthony led me through the purchase process and provided me with 1st class service throughout. He continued to be there when questions arose about some of the features with the car. He’s very knowledgeable and quick to respond with answers. I can’t recommend him or the team at BMW of Tucson enough! Thanks again! - Proud new M2 owner!

I had a $500 rebate with my insurance company USAA. I told the salesman prior to coming in. On the day I purchased my BMW the salesman was attempting to get the voucher when he was hung up on. Unbeknownst me, he gave up entirety. Four days later, I brought in the printout with 2 places they needed to fill out. They completely disregard my request, I didn't find this out until 20 days later. When asked they blew me off and told me "it was too late to take advantage of the offer" . Martin is the manager that helped me. He has left me regretting the entire deal. He treated me like it is his decision whether I get the rebate offered specifically to me by my insurance. Do not buy a car from these people. They will say anything like "we only want to do right by you". Once the deal is done, you are done. This is my 3rd BMW I have purchased. Never have I experienced such unprofessional, low standard, at a BMW dealership. Having all the texts messages, that prove this is exactly what happened. Martin is definitely not professional and doesn't live up to his slogan. Worst experience ever.

My wife and I purchased a 2019 BMW X5 it had very low miles on it when we bought it. So It was sold as a pre owned vehicle. We absolutely love this car! Drives and handles excellent. Love all of the comfort features it has to offer. Has a ton of active safety features as well. Complete pleasure to drive. Its my wife's car but I get excited every time we go somewhere because I know I get a chance to get behind the wheel!!

Service advisor, Katelyn Withrow did an outstanding job checking me in and having my service issues addressed in a timely manner.

Love the service department From purchase through servicing the best experience I have ever had with a car dealership !!

Thank you to Katelyn Withrow for always ensuring that I receive the top customer service. Even with the renovations, the service does not waiver. Thank you as always for taking such good care with my X5.

Caitlyn is a great service advisor. She really understands customer service, is efficient, and always pleasant.

Steven is a wonderful associate for BMW of Tucson. He ensured my repairs were performed timely and was very pleasant to work with. Great customer service.

Good service, friendly staff and quick repair timing.

Very knowledgeable and accomodating staff. Brian is the best sales coordinator ever!!! Will definitely visit this dealership again.

Very professional. Kaitlyn kept me up to date on the status of the repair needed. The work was actually completed sooner than was anticipated.

BMW car buying experience was simple. No pressure. Ayad was great.

I had my car serviced there yesterday. The service was excellent. Steve, my advisor, was very thorough and helpful. And when the service turned out to require more time than was needed, he fixed me up with a super high quality loaner 2020 BMW. Also, much to my surprise -- although almost everything was covered by warranty -- when my car needed 4 new tires the prices were just abut identical to one of of Tucson's well known discount tire centers. I was a satisfied customer

I recently had my car service at BMW of Tucson.The service advisor was courteous. He kept me informed on every thing. I would go there again and I would recommend them to other people

These people, from Brandon the sales person, to Paul, his manager, to both financial specialists, really made my wife and myself comfortable. Their aggressive pricing, and generous trade-in offer made our decision to but a used X3 easy. As a 67 year old man, I have had a lot of experience buying cars and trucks, and this was clearly the best. The dealership is being extensively remodeled, so just ignore the facility and focus on the people and the cars.

These people, from Brandon the sales person, to Paul, his manager, to both financial specialists, really made my wife and myself comfortable. Their aggressive pricing, and generous trade-in offer made our decision to but a used X3 easy. As a 67 year old man, I have had a lot of experience buying cars and trucks, and this was clearly the best. The dealership is being extensively remodeled, so just ignore the facility and focus on the people and the cars.

Great sales team, very professional to deal with. Support staff assistant have been excellent! I can call, if I need assistance, And they will direct me over the phone or come to my house when I need it. They came out and paired my garage door with the car which I was grateful for.

BMW gives the best service I have ever received at a dealership! I brought my i3 (barely out of warranty) in for a repair to the electric charging port and cover. Bmw rented a vehicle for me to use while the repair was being made. After expressing frustration to the manager Gabe with the process and cost for the repair he waived the cost of the repair! I have never had anything but negatives at any car dealership. Thanks to Gabe and BMW!

Lanie Mueller is my service advisor and as always, she was super. She saw to it that I got exactly what I wanted and she was very patient with answering questions. As a bonus, the car was ready to be picked up before expected.

Sales Consultant Ernest Buck was professional, knowledgeable and courteous. I recommend anyone seeking a vehicle from BMW Tucson to deal with Mr. Buck. Also, Zane in finance deserves high praise.

Thanks to Stephen Joseph at AutoNation, BMW in the Service department for taking great care of my wife and I Monday. He explained everything in detail and made sure we were comfortable the entire time. They are now going through a major renovation and I can only imagine what that must be like for the Service, and Sales team to go through the next six months. Thanks for taking care of us and see you next time!

I wasn't planning to buy a car when I visited this dealership: I just wanted to educate myself on the leasing process. My Service Associate was so amazing. He was professional, patient and, most importantly, extremely knowledgeable. After a casual conversation, we realized he had a car that totally fit what I was looking for and I drove off that afternoon in my new 440i. You won't go wrong giving this dealership a chance to earn your business.

I was just starting to look at leasing options when I visited this dealership. My Sales Associate, Anthony Powers, was so professional. He listened patiently while I rambled on and was able to show me a car that perfectly fit my needs. We were both pleasantly surprised when I drove off the lot in my new 440i. Couldn't be happier!

I bought a vehicle swiftly and with very little hassle from Anthony over at BMW of Tucson. He even changed his schedule to come in and finalize the deal on his day off to accommodate my schedule. I was in an out in less than 90 minutes. Very satisfied. Only issues were my parking brake was too loose. Brought it back and they repaired it, gave me a loaner, and no charge. The buildings were under construction. No biggie but really sure of the "facilities" as a result.

Does going to purchase a new car at a dealership or worse yet to purchase a used car give you nightmares. Do you dread getting there and having a tag team of people ready to bilk and beat you up financially? Lying and misleading at every turn? And then you throw on top of that“you want to trade in your old car.” It makes you wake in a cold sweat! Worry not true believers - BMW of Tucson is the exact opposite. My wife and I traveled from Phoenix to Tucson to purchase a gently used 2018 VW Golf and had the best experience ever at a car dealership. Yes, they have a team of people, but this team is there to work together on getting your questions answered and streamlining the whole buying/trade-in process. They had prechecked the VW and made sure it was spiffy. Their facility is beautiful and modern. Heck, they even let me inspect the VW on a lift so I could check out everything. If there are any hiccups, they make sure to rectify the situation post-haste. All this while treating you with respect and giving you a fair price on both sides of the deal. No interrogation room here just a comfy experience. What you see on the internet is what you get, even better in person– and they stand behind it all the way.

Does going to purchase a new car at a dealership or worse yet to purchase a used car give you nightmares. Do you dread getting there and having a tag team of people ready to bilk and beat you up financially? Lying and misleading at every turn? And then you throw on top of that“you want to trade in your old car.” It makes you wake in a cold sweat! Worry not true believers - BMW of Tucson is the exact opposite. My wife and I traveled from Phoenix to Tucson to purchase a gently used 2018 VW Golf and had the best experience ever at a car dealership. Yes, they have a team of people, but this team is there to work together on getting your questions answered and streamlining the whole buying/trade-in process. They had prechecked the VW and made sure it was spiffy. Their facility is beautiful and modern. Heck, they even let me inspect the VW on a lift so I could check out everything. If there are any hiccups, they make sure to rectify the situation post-haste. All this while treating you with respect and giving you a fair price on both sides of the deal. No interrogation room here just a comfy experience. What you see on the internet is what you get, even better in person– and they stand behind it all the way.

Service advisor was a good listener and found the problem.

Lalani, my service writer, and James the service manager both listened to my concerns and worked with me to understand the problems and fixes for my 2014 BMW i3. Excellent service all around. The dealership is comfortable and everyone is friendly and helpful.

Just had my 750 in for service. Kudos to Lanie for an outstanding job.

Kudos to BMW of Tucson and Laney in the service dept who was wonderful to work with. The passenger side airbag seat sensor on my older 330xi was malfunctioning. Not only was it fixed in a timely manner, but because an extended warranty had been issued for this problem there was no charge to fix it. Yea!! Additionally they washed the car for me. Will definitely return for future service.

Had trouble with Mercedes GLC 300 coupe. Experience with BMW of Tucson was easy. They were very helpful in getting us a vehicle that was reliable and sporty

Had a very solid experience working with Brett, Bryan and Martin who truly wanted to listen to what I wanted during my visit. They started with aggressive pricing and was haggle free. I left with both cars we wanted and they cared about our budgets. Would highly recommend Tucson team and I drove down from Scottsdale to get this level of care versus the dealers that were close by. Cars were better and cheaper than what the Scottsdale dealers had offered. Thanks Brett S for the help!!

Had a very solid experience working with Brett, Bryan and Martin who truly wanted to listen to what I wanted during my visit. They started with aggressive pricing and was haggle free. I left with both cars we wanted and they cared about our budgets. Would highly recommend Tucson team and I drove down from Scottsdale to get this level of care versus the dealers that were close by. Cars were better and cheaper than what the Scottsdale dealers had offered. Thanks Brett S for the help!!

Juan Carlos made the whole experience very easy. He did a great job explaining all items to us. Plus, he helped us in getting set up for MVD as we are new to the state.

Anthony was wonderful to work with. He was friendly and knowledgable and made the car-buying experience pleasant and painless! I changed my mind a few times about what I wanted but he was always patient and understanding. I ended up buying the perfect X3 for me. Zane in finance looked at all available BMW incentives to give us the best deal possible. Highly recommend them both!

Anthony made this the best car-buying experience ever! He was friendly, knowledgeable, and patient. Zane, in finance, looked at all the BMW incentives available and gave us a great deal. Would definitely want to work with both of them again!

Fantastic customer service! No quibbling over price, it was already way below bluebook. Gabriel and Tyler went above and beyond for us!

We just moved to the Tucson area and had my first experience with BMW Tucson. Great service! All issues were taken care of and I felt like the service was done in a timely manner. Katelyn Withrow was my service advisor and did a great job!

Just purchased our 3rd bmw from bmw of Tucson. Ernie the salesman was great and so was Paul the sales manager. Their bmw genius knew everything about the new 540i that we bought. Great car,great people

Incredible customer service all around! Tom our salesman was phenomenal! We stopped by to just kick some tires, and ended up purchasing or first BMW! There may be another in our future!

Great deal, great service and Anthony Powers truly went out of his way to be helpful!

Odd color name, pleasant and efficient buying experience. No pin stripes, undercoats or dealers "additional profit" or other pack to haggle over. Salesman Ernie very knowledgeable and straightforward about price and discounts, no gimmicks and ruses.

best experience i had buying a car, they really know how to take care of their customers! our salesman Gabriel is very professional and very knowledgeable.

Great buying experience. My salesman Anthony was very knowledgeable about the car and very professional in his attitude. No pressure tactics just a pleasant place to do business.

good service and timely. was traveling from out of town and needed to get home

Fantastic service and customer experience Exceeded my expectations!

Had the pleasure of randomly meeting Brett Sadori. Turned out to be an amazing experience and ended with me purchasing a car. Brett is a go-getter and made sure to answer ALL my questions (and I have a few). Amazing guy to work with. Thanks Brett!

Had the pleasure of randomly meeting Brett Sadori. Turned out to be an amazing experience and ended with me purchasing a car. Brett is a go-getter and made sure to answer ALL my questions (and I have a few). Amazing guy to work with. Thanks Brett!

Anthony Powers is one of the best advisors around. My experience from start to finish was smooth as he was very patient and understanding. His background as a BMW Genius really shone through as well. If anyone needs world-class service, Anthony is the one to see!

Service at BMW took care of me for the same price as the “others” in the area. Quick service and even got a loaner vehicle over the weekend. Nice job BMW Service Department.

I worked with Anthony Powers on the purchase of my New Car. He was knowledgeable and very patient! He was professional at all times and was not high pressure sales at all. Would definitely recommend Anthony to anyone who is looking for a New or Pre-Owned BMW. First Class Service! Also thank you to Paul and Brian. Thank you BMW Of Tucson!

Excellent customer service. Great overall experience.