The sales dept was wonderful! Made it relatively painless to buy a great used car. BUT the service dept left a lot to be desired. I had a 9 am scheduled appt and my "advisor" never came to check in with me as promised to discuss the repairs needed. I had to go inquire twice before she was found and came to talk to me. Part of the work was completed and she told me it would be 10 more minutes. (She was aware that I was now late to work due to delays) After another 40 minutes I went and spoke with the service manager. He had my car pulled up in front within 5 minutes. Was it just sitting somewhere as I waited?? I was reassured by my "advisor" I would receive a call later that same day to schedule a return visit for a switch that needed to be ordered. It is now a full week later and no call. So disappointed in the service dept.

Great staff that took the time to verify and confirm the issue and apply the appropriate fix action. I really appreciate their time and I will visit them again when service time arrives.

car not ready when said. steering wheel off center. seat adjustments changed.

We did not expect to be able to afford a BMW. However, we found an incredible vehicle at an affordable cost. All the staff at the dealership were professional, kind, and helpful. We will start at BMW Tucson from now on when we need a new car.

I worked with Tony to lease my first BMW, the experience was good during the initial visit which you will find in any dealership. Months after the deal I had a bill from my old lease for >$2000 I called Tony, there was nothing on paper but they honored their word and cut me a check for the whole amount. Customer service is great before and after the sale, if you are in the market for a BMW I would recommend that you visit them and ask for Tony :)

Our new M4 is stunning, thank you!

It was easy and comfortable to get a service done with no hassle or unnecessary items

Really slow— I don’t think it should take 3 1/2 hours to change a battery, nor do I think it should take nearly 3 hours for a routine scheduled maintenance check

Ernie Buck did an outstanding job representing BMW and Autonation. He is professional and knowledable and understood our needs. The sales process was easy from initial visit to delivery. All costs were disclosed, the price was fair. Overall an excellent experience.

Corbin pork communication between service advisor and mechanic. Really really expensive. Failed to fix a number of items that have been requested to be repaired. Not a good experience at all. I had been there many many times before with everything working out okay but this was not a good experience

My service advisor, Kayla, was great - outstanding follow-up skills, kept me informed, pleasant personality, tolerated my many questions and phone calls. Couldn't ask for anyone better. Only negative is the expensive cost to replace a small piece of trim.

I had an excellent warranty service experience with BMW Tucson. Brandon, my customer service representative was professional, knowledgeable and attentive. The service technician did a superb job in diagnostics and in the timely repair of my car.

I had dealt with Bruce just a couple of years ago. Bought a nice car. When the time came to upgrade, I called Bruce to tell him that I was interested in a few cars I had seen on the lot. Went in to see him, test drove a few cars and pick a very nice 2017 model. Bruce went out of his way to give me a ride home to pick up the old car title. Bruce followed up regarding the purchase and to receive some feedback. I like dealing with Bruce and the dealership because they are quick and to the point. Pricing is competitive; the cars on the lot are always in quality condition. Thanks Bruce for all your assistance and friendly service.

Excellent company, excellent cars, most of the sales staff have been here for a very long time, that tells you a great deal about the company. Go see Devin, a nice young man from Germany, gave us a good deal, no pressure, bought a dream car! Second car purchase from this dealership.

Absolutely love this car, the whole process has been very smooth. Devin has been superb to deal with!

The service consultant was very professional and accommodating.

Recently Had Car at BMW Tucson for Blower Motor Re-call. Scheduled Appointment 2 Weeks in advance for a 7:00 appointment. I was the first customer their car sat in front to SA office for 38 Minutes before moved to the Shop. I called on Friday 3 times to setup up a ride home, after I Dropped my car, as i had a Rental car for 2 Months, as i wasn't allowed to drive my BMW. Poor Customer Service on Both Parties, Between Enterprise and BMW i wasn't able to get a Ride. I had to sit at the dealership and wait for 4 hours until my car was ready. If you want customer service and you have the time your best Best is BMW North Scottsdale it's a Penske Dealership but it;s light years ahead of what BMW Tucson operates on a customer Service Standpoint

My X5M was in was required service including rear brakes and a warranty recall issue. Service was exceptional. My service advisor Lalania Mueller is exceptional. She is knowledgeable, efficient, professional and kind. She addressed every detail that I need to be aware of. My technician is clearly excellent as evidenced by the working order of my M car. Wash service was excellent, almost thought my car had been detailed! Many thanks to the service department for an outstanding experience. Graig Brown

I would have given them a 5 Star if only they’d dried inside the doors, trunk and hood after washing the vehicle. I took my Beamer in for a service recall and was back out well inside of an hour with a freshly washed car even though we’d talked of skipping the wash because I was in a hurry. Very happy.

Terrific. Salesman was very knowledgeable, courteous, friendly, and helpful. All staf was helpful, friendly, and professional.

I took by 428i in for routine maintenance yesterday. While Katelyn was courteous enough, she wasn't at all engaging; but then nobody in the service area was. The warranty work was performed within the 2 hour time window given; but I can't say this was anything but an "okay" experience.

We were very impressed with our salesperson Steven. We received great service. We love our new car and Steven went over and above with his friendy service. Even took the time to set up our phones to the car's systems. And he had sure we were aware of all special features of the car, after we purchased the Santa Fe. Over and Above. So Thankful.

I have called 5 times now over the last few weeks to make an appointment with the service department. Each time I’m either hung up on, transferred repeatedly, or placed on a never ending hold. Each time I call is at a different time of day. I would think I was trying to make an appointment with Greasy Bobs Greasy Car lot and not an actual BMW dealership. I’ll be going to phoenix. EDIT.... Have called at least 15 times now and left voicemails with service department. Have yet to receive a call back.

Very disappointed with the Service dept. I brought my car in due to a rear passenger door lock that did not release or open. The dealer charged me $149 for diagnostic fee which I argued is unnecessary, I told the service rep the door lock did not work, the key fob did not release the lock nor did the car all lock release button. The door lock was clearly broken and need to be replaced, there was NO diagnosis required. I did not have BMW replace the mechanism because they charged too much and they’re replied BMW uses only quality parts that are more expensive. I explained that I have had 2 door locks fail on my car, that is a 50% failure rate, so much for using quality parts. Charging $149 for unnecessary diagnosis is akin to robbery

I returned a 3 series lease and I leased a 5 series at BMW of Tucson. The process was easy, no nonsense, and Peter Thomas our client advisor was very helpful and professional. If you live in Arizona and you want a good deal look no further. I highly recommend BMW of Tuscon and Peter Thomas.

Let me start of with THANK YOU AND WELL DONE BMW OF TUCSON!!! I just moved to Tucson about a month ago from CA. My 1st of four daughters got married last week and my father died the week prior. So to say the last thing I needed was car trouble is an understatement. I made the mistake of taking my vehicle to a so called "BMW mechanic" the and that's what caused my problems. From the moment I picked up the phone and called the dealership for help to the time I picked up my 750Li, the BMW Tucson service team was exceptional. I own a Porsche, I use to own a Mercedes. Never until now when it mattered the most have I been so grateful for the professionalism I witnessed. Not only with me but with other customers who were there at the time I was as well. I can honestly say I paid for the best and I got the best all around. If I have one complaint it would be the loaner car. They gave me an X3, in one word......WOW! Now my wife and youngest daughter won't stop bothering me to get it for them. I want to thank Laney especially and the whole service department. For your assistance and exceptional customer service. Again thank you. Simply put. You earned a customer for life.

A very disappointing "first experience" with BMW Tucson. I took my 340i in for standard service, and was told it would be ready at 11am. At 12 noon it still wasn't ready, and my service person asked 3 employees to go find my car, none of whom returned with any information. She asked a 4th employee, who brought my car up a few minutes later. A 2-hour appointment ended up being a 3 hr 20 minute hassle. I hope things go better next time.

Our experience buying our new BMW X5 was very smooth and Ian Butler was very knowledgeable and easy to work with!! We have had one service for the window tinting and it went exactly as scheduled. So far we are very happy!

I had a damaged rim and tire from running over object in road. Because the BMW is built for safety, the tire did not blow! I took it in for evaluation and I needed a new rim and tire which arrived one day later and I was back on the road. Excellent service and follow through.

I had to reserve a loaner one week in advance to get my car serviced. I took the car in early Wednesday morning and expected to get my car back that night. When I called in the evening they had not even started the job due to not having the equipment freed up to fix my issue. When they finally worked on the car on Thursday they found out they did not have the correct part. I was not able to pick up my car until Tuesday at noon. So it took seven days to get the oil pan gasket replaced and a new battery. The total cost was around $1,700 before my extended warranty. Because of the delay the service department reduced my bill by $125. I had hoped for a larger reduction in my bill considering the numerous delays. Tom G.

Upon receiving a recall notice from BMW that stated the corrective service would take one hour, I found myself waiting at the dealer for four hours and twenty minutes. I assign most of the responsibility for this gross underestimate at the feet of BMWUSA but BMW of Tucson's telling me, when I checked-in, that it would take two hours was still way off the mark. Time estimate updates while I sat in the customer service lounge were also significantly off the mark; tending to be too optimistic. BWM of Tucson tried making amends in a follow-up phone call after I returned home and I appreciated that though it didn't make up for my missed meeting or the time I lost when I could have been more productive.

Carl and I just purchased a 128i coupe. So far so good. We LOVE the car. The staff at the dealership, without exeptio, were curteous, helpful, pretty dang funny and were a pleasure to work with. Although it seemed to take forever, it was well worth the wait. It's a great car and a great dealership. Thank you.

We are always treated respectfully. If there is a problem it is immediately corrected and something extra offered. One time, there was a missed item on a service request. They immediately made it right and gave us a free auto detail for our inconvenience. We recently purchased a 2018 X5. There was a hiccup in communication with the first salesperson. Tracy Moorman, the general manager called us personally and referred another sales person, Ernie Buck to us. That same day, Mr. Buck brought out a X5 out to our house. While it did not have all of the features we needed, Mr. Buck worked with us within a few days to find the perfect X5. We highly recommend this dealership. They truly care about their customers before and after the sale.

Service rep was very nice, timely and thorough. Thank you. I don't write long reviews.

My experience with BMW of Tucson was outstanding. I was treated like never before at a dealership. My sales specialist Ivana, was great to work with. She made everything go very smoothly and helped me surprise my wife with a new BMW X1 for Christmas! I will continue to do business with BMW of Tucson

Can't really complain about the work done on my car as yet, but customer service isn't priority. I would give less stars based on my experience but in being considerate I do know that I have to give them a second chance before rating them at a 2 which is what I feel like they really deserve.

Friendly, courteous staff, Quality work. Completed on time.

While service has generally been good at this BMW dealer. This experience left somethings to desired. Apparently the Service department fell behind, and the service was finished a couple of hours late. I was called and informed, but had to call and check when I had not heard it was finished at 5:15PM. Also when I picked up the car, just before they closed at 6 PM, while it had been washed, the rear cargo area, and underneath compartment, had not been vacuumed.

My wife and I took in our 328xi for a service on January 16 2018. This was the fourth time I took in our vehicle for a service and I must say that I have been greatly impressed with the professional service delivered. Our service advisor Katelyn Withrow is very courteous and kept us informed on the status of the service during the day. We have been provided with a loaner vehicle during each appointment we made during the four years we have owned our BMW which we bought from this dealership. Thank you so much.

Getting someone to answer the phone was a challenge. Getting thru to an advisor was even more challenging. The oil change and wash took longer than expected. The car was washed on the outside however the interior was not. The dash was full of dust, the interior of the windshield was not cleaned. Very disappointing. I was happy to receive an email from dealership letting me know I should contact them if I had an issues regarding my recent service. I immediately called and told them about the email I received and asked who would handle this. The person answering the phone said to tell her and if the manger wanted to speak to me they would call me. I waited one week and no response. Its very difficult to communicate with this dealership.

I purchased a 2018 BMW X5 from Bruce Canterberry a month ago. Things could not have been any better. A great buying experience with no problems. Would buy again.

No pressure sales approach. Very friendly associates, sales people and finance representative. They have great warranty packages along with manufacture warranties. Would recommend buying from AutoNation which I've shared with my family and friends.

Worst service experience I have ever had. These guys had my car for 3 1/2 weeks to change a battery. I started calling after 2 weeks, leaving 4 messages and never hearing back. After finally leaving a message with the Parts Manager I finally heard back from my service adviser. Communication was horrible, customer service was non-existent, and the actual service was half done. I purchased my vehicle from this place, and I love my vehicle but after this, and another past bad experience, I will never be back here if I can help it. 0 stars would be more appropriate.

Was never at this business

I manage a small business in Tucson and ordered a pair of plastic bumper stays for an X5, a little under a month ago. I went to install them the other day and both of them broke. I very nicely called the parts dept. and spoke with Carlos who told me I had to bring the vehicle down and start a warranty program. This is by far the WORSE customer service I have ever experienced in my 36 yrs of doing this. I would NEVER treat my customer like that. I plan on taking it further. Be careful when buying from these people. Make sure of your return policy up front. This is NO WAY to do business.

The service dept is terrible and slow. Advisors are good but techs are clueless. Unfortunately only BMW dealer in Tucson

I recently purchased a 2012 Audi A4 2.0 T Quattro from BMW Tucson, while the buying experience was almost sub-standard.. Their inability to diagnose, repair and most importantly honor our contracted warranty agreement is completely staggering. I brought numerous concerns to their attention including some that could be serious safety concerns and all they've managed to accomplish in 2 days is replacing a visor clip and lug nuts and now have decided to inform me that their sales manager will not sign off on the necessary repairs needed to send me back out safely onto the road? I am extremely dissatisfied and I will ensure they are completely aware by many methods.

I dropped my BMW 3 series off for a recall of an airbag problem. I originally was scheduled a month ago, but they called to cancel because the parts had not come in sufficient quantities. I had to call back to reschedule as they did not, although they said they would. My new appointment was for 9 AM for a one-hour job, according to the person I spoke to setting up the appointment. I sat in the lounge for 45 minutes until a service advisor had time to see me; I had to ask what was going on a couple of times before anyone came to get me. I did have two cups of their coffee. The very apologetic service advisor provided a loaner car, because clearly mine was not going to be ready in an hour. I was called at 3:30 PM that the recall was done; I tried to come in to pick up the car just before 6, but called to make sure it would be ready and got voice mail. I decided to come in the next morning instead. When I arrived at 8:30 AM the car paperwork had not been completed, and they still had to wash the car. I finally was able to pick up my car at 9:40 AM, about 24 hours after it was supposed to be ready. Everyone was very nice, but... this was supposed to be a quick, one-hour service for a recall with a set appointment. Not so much.

I especially want to commend Devin Shamblin and Brian Loya for their absolutely AWESOME customer service. They not only made our purchase of the 2009 Hyundai Santa Fe easy, but also made the whole purchasing process very pleasant and enjoyable. This is a rare and unique gift that these two men possess. I would 100% recommend them and BMW of Tucson to any and all. Thank you. Anthony P Licata & Mark S Papen.

I especially want to commend Devin Shamblin and Brian Loya for their absolutely AWESOME customer service. They not only made our purchase of the 2009 Hyundai Santa Fe easy, but also made the whole purchasing process very pleasant and enjoyable. This is a rare and unique gift that these two men possess. I would 100% recommend them and BMW of Tucson to any and all. Thank You. Anthony P Licata & Mark S Papen

Excellent service, reasonably priced, customer friendly, took my insurance plan without question. Only complaint is a bit slow for a routine change of a tire. Need more bays, more service techs.

I had a good experience leasing a vehicle at BMW of Tucson, it was fairly typical of other car buying experiences I have had. The staff was friendly and helpful. I would give 5 stars if they would have offered more than just a bottle of water during the 4 hour transaction. I bought my own can of soda in their staff lounge. Not complaining by any means, I just expected a little more from a BMW buying experience. I did appreciate the BMW Genius and found that to be a nice touch. I love my vehicle and would purchase again bc of the people there.

Set appointment and went to facility. Got a loaner car until repair was done.

Professional and friendly staff. Excellent car buying experience!

I had recently taken my car in to the service department at BMW of Tucson and was especially pleased to have had the privilege of having the Shop Foreman, James Jones oversee and personally work on my car. His work is remarkable and it would be difficult to stress how valuable he truly is. In any profession, there are those who either excel because they are driven, or others who rise above the crowd because they are naturally gifted. And once in a great while you’ll happen to come across someone like James who exudes both passion and skill. When we first met, I was thoroughly impressed by the way he genuinely and patiently listened to me and addressed any concerns I had. My appreciation for him only grew after seeing his work. He has a keen eye for detail and makes difficult tasks appear effortless. After he worked on my car, it somehow felt even newer than the day I drove it off the lot. His care and attention could be seen and felt. Despite his modest and mild disposition, his work demands recognition. He is someone who deserves endless praise and yet he manages to remain so very humble. James is loaded with talent and integrity and to say he is an asset would be an understatement. As if I wasn’t impressed enough, I was delighted to learn that my favorite salesman, Ernie Buck (another extraordinary employee who is quite unaware of his own charm and talent, and someone who I can’t praise enough) was very much involved behind the scenes making sure all was going well with my repair. Whenever I have the pleasure of working with him, he always goes above and beyond and follows up with me to make sure I’m happy and satisfied. Ernie manages to alleviate any sense of worry or anxiety I’ve ever had. I always feel safe and know that I’m in good hands. James and Ernie are both unusually and exceptionally good at their jobs, and they have far exceeded my expectations. Together, their level of customer service and satisfaction is unparalleled. I highly recommend and thank both of them for taking such excellent care of my car and its very appreciative owner!

Purchased a used vehicle. Elmer did a GREAT job working with us.

Outstanding Car with Hybrid Feature. Most of them are Automatic. Feels like a Heaven. Giving Excellent Mileage with all Luxury Features. I can recommend this car to anyone.

Wendy was the CSR and was very professional and knowledgeable. Handled all of our questions and concerns efficiently. Service was completed exactly as we expected and recommendations for anticipated future needs addressed. Service fees were clearly explained and understood and there were no surprises. Very happy with the dealership service experience.

Mr Ernie Buck was very courteous, professional and knowledgeable about BMWs during our interaction in purchasing a new X5.

Client Advisor Peter Thomas is excellent!

Decent price, Decent experience. Although they did lose one my papers, but it's no big deal.

After agreeing on price the day before, set up an evening appointment to sign what was supposed to be prepared purchase documents. We arrived a half hour early and were asked to wait a brief period. three and a half hours later we finally left the dealership with our car. the buying experience was more than excellent...the document time/process was frustrating at best....even with a set appointment.

Good experience; the service representative was attentive to my questions and concerns and worked with me in approving the service plan. The cost of this service was high, but discounting made the final cost a bit less challenging. The car is running very well as a result of the service provided.

I still remember how car sales used to be filled with trickery and shenanigans. These guys put those days behind us and they seem to have taken the hassle out of car buying too. I drove away feeling like I made a good deal, got a great interest rate and a car I love. Every person I made contact with was sincere and helpful. Thank you.

Squeaky floors. Your janitors may be putting too much cleaning fluid in the water.

I saw a Juke online and emailed to test drive it. Steven Tyler was helpful when I went in to test drive. I decided to buy the car and Steven wasn't there . No one went over the features of the car even though I sat for hours waiting for the Finance department even though I was paying cash. I had to come back the next day to do the paperwork and the lady I worked with in France was very fast and helpful. I had asked several times for a second key that they couldn't find or didn't have. They said I would have to buy one and they would call me back with the information. That never happened. No one told me that the Juke only took premium gas before I purchased it. I had to call again the next day about a key and was told again someone would call or email me. I still have not heard from anyone. I am planning on buying/ leasing a BMW within the next year but will not be using this dealership after the service.

Of all the car dealers I have every dealt with (since the 1960's there's be a few), most have been welcoming and courteous but Tucson BMW outshines them all in every way...

The service and staff at BMW are top notch, from A to Zane and everyone in between. Especially the in-house geniuses. Special thanks to Paul Peranzi and Juan Carlos for your attention to detail, courteous and professional service. We love our 2018 430i.

I just bought an all electric I3 and couldn’t be happier!

I purchased a new BMW via my company's buying service. BMW of Tucson was extremely helpful, courteous and timely. Despite the relative "newness" of our sales agent, all of the appropriate experts were readily available, our purchase was efficiently arranged and we closed quickly on a car. Totally painless evolution and great dealership.

My wife called to make the appointment for a recall that is over 2 months old. She asked to be sure the parts are available for the recall. She was told they were. When my wife arrived on time for the appointment, she was told they do not have the parts for some of the recall. Eventually, it was supposedly complete but I have my doubts because of this. The coordination and conversation should be better at this location. This same recall was completed for our other vehicle in much less time as well.

BMW of Tucson has an excellent and professional staff. I purchased my 2007 530i BMW on 10/12/06 and they have provided me with an excellent service since that year. I plan to buy another BMW from them in the future.

I have driven BMW for over 10 years... I took my car in for a noise and they decided to do the annual check up on it. Not sure if this lady was a new employee. She never told me how long it was going to take and told me to sit and wait! By then, an hour had passed. When I went to check on my car she said it wouldn't be much longer. I sat there almost 3 hours and wasn't even offered a loaner car. It felt a bit discriminatory! I've never got that kind of treatment from any other BMW dealerships.

I recently took my car in for service and decided to speak to my salesman, Ernie Buck about it first. He genuinely listened to and addressed any questions or concerns I had. Rather than just passing me through to the service department which he rightfully and very easily could have, he stayed personally involved and even followed up with me while it was being worked on. I was impressed at how sincere and attentive he was. He clearly pours his heart into his work and his passion is evident. He is a go-getter but is so artful and polished that he escapes being aggressive. I always leave feeling very well attended to and taken care of. I’m so grateful to have discovered him and thankful for all of his help.

BMW of Tucson is far and away the best place to shop for a new car. My family and I have just leased our seventh vehicle from this dealership and they manage to continually impress us. The experience is wonderful and the staff is always so friendly and inviting that we look forward to any reason to come back and visit. The quality of the cars is top notch, but it's the enjoyment of working with these incredible employees that leaves you with such a positive, lasting impression. Everyone from the general manager to the sales and service team is warm, welcoming, and a pleasure to deal with. The salesman are all equally impressive but I had the privilege of getting to work with Ernie Buck who was especially wonderful. His ability and experience is so refined that transitioning from one car to the next was absolutely seamless. I was left in awe at the ease of the process. He was extremely helpful and even followed up with me weeks later to make sure I was satisfied with my car. He was very knowledgeable, sincere, and efficient. I felt very well taken care of and am still grateful for his help. I would recommend going to him to anyone and I greatly look forward to working with him again.

BMW of Tucson is far and away the best place to shop for a new car. My family and I have just leased our seventh vehicle from this dealership and they manage to continually impress us. The experience is wonderful and the staff is always so friendly and inviting that we look forward to any reason to come back and visit. The quality of the cars is top notch, but it's the enjoyment of working with these incredible employees that leaves you with such a positive, lasting impression. Everyone from the general manager to the sales and service team is warm, welcoming, and a pleasure to deal with. The salesman are all equally impressive but I had the privilege of getting to work with Ernie Buck who was especially wonderful. His ability and experience is so refined that transitioning from one car to the next was absolutely seamless. I was left in awe at the ease of the process. He was extremely helpful and even followed up with me weeks later to make sure I was satisfied with my car. He was very knowledgeable, sincere, and efficient. I felt very well taken care of and am still grateful for his help. I would recommend going to him to anyone and I greatly look forward to working with him again.

I brought my 428I in for service and could not be more impressed by Kayla Diaz and the staff who did not overlook any detail to ensure that the experience was perfect. I had to use a loaner which was furnished in the form of a spectacular new X3. This service department is committed to excellence on every level.

Great dealership! All of the staff are very friendly and helpful. I've leased two cars through them and it's been a great experience. I plan on going back in the future.

My recent experience at BMW Tucson was nothing short of perfection. The entire staff mirrors the extreme quality and class one would expect from BMW. Every member of this team from front to back operate together like a fine-tuned machine and their friendliness and warmth is unparalleled. I absolutely love my new 330i and had the privilege and pleasure of working with Ernie Buck. He was very gracious and accommodating and he truly has a vast knowledge and deep understanding of BMW. The appreciation I have for my new car only grew after talking to him about the history and craftsmanship of this fine automaker. Ernie was extremely professional and a true gentleman. I trust him implicitly with my car and am so grateful I had the opportunity to work with him. He made purchasing a vehicle so effortless and enjoyable. I look forward to getting all my cars from him in the future. The only disappointment I feel is knowing I have to wait another three years to do it all over again. I highly recommend this dealership and especially this particular group of fantastic employees. Thank you for such an incredible experience!

Quite pleasurable, thank you! One of the few times I was overwhelmed with a service visit.

Ryan & the entire service department are amazing! Great customer, very helpful & honest. I was accommodated with a loaner vehicle & they helped me transfer my entire Costco purchase from the loaner to my vehicle when it was ready for pick up. Very satisfied with the service team @ Tucson BMW!!!

The best low pressure car buying experience. Got to the point. Didn't take long. In and out. Great people to work with

Kayla and team were beyond five stars, amazing!! Thank you.

The service was below average as the wait times for both dropping off and picking up my vehicle were excessively long, seemingly disorganized, and lacked basic communication courtesies.

Our sales advisor, Tony was excellent! He along with everyone else were so easy to work with. They made the entire process easy. We bought a pre owned 2017 330i with only 2000 miles on it. We are so happy with the car.

Zane Moore is the best of the best. Our seems kind car bought through him at BMW.

The sales rep. Was outstanding, the car was maintained really well, although it does have a lot of chips on the front end and the radiater is really dirty facing the front of the car. Overall very happy, especially given that it is a 2010 Camaro SS.. Recommend BMW of Tucson.

Excellent dealership! Great service! Talk to Zane Moore, great guy!

We enjoyed dealing with Ryan, he was helpful and informative. We hope he stays around so he can be our Service Manager in the future.

Excellent experience. Recommend you give them a try

I was pleased with the quality of the service and the friendly staff

Tenacious sales people!

We purchased a pre-owned vehicle from BMW of Tucson just last month. It was less than a stellar experience for various reasons. Would I purchase again from this dealer? Definitely not.

We purchased a pre -owned vehicle from BMW of Tucson and quite frankly, will not do this again. Being of excellent credit, we were given an interest rate of 5% to finance a portion of the sale. We had just purchased another vehicle two months prior and received a rate of 2.69%. They were les than willing to shop around for a better rate, because they informed us we were buying a "used" car. We ended up going to our credit union and got a rate of 2.8%. THis is something their Finance department should have done from the get-go. I was only provided with one key for the car-when I asked about a second key, standard process when purchasing a car, I was told because I was buying a "used" car, they were at the mercy of the previous owner, who didn't turn in a secind key. Unacceptable. I should not have to pay for a second key. Will I purchase a future vehicle from this dealership? Most likely not.

Helpful, attentive to detail. They have a good team to help you find the car of your dreams

If you want your car damaged rakye it there

Great 2017 X1 and sales staff excellent, great dealership BMW great for the money

We feel the overall service of our older 1997 BMW Z3 Roadster with 108,000 miles on it was spectacular at BMW Tucson. Wendy was our service advisor and she informed us parts needed had to come directly from Germany, so they provided us a wonderful BMW SUV for the week needed to get parts in and expertly installed. Communication between all departments was prompt and professional, so we would highly recommend them to anyone with a BMW vehicle for the utmost in professional care. We love this classic little roadster !

I live 2 hours away and Had my bmw z4 serviced twice so far and they are beyond nice and helpful! If and when the time comes I'm going to get my next car here. Just hope the buying experience is as great as the service department.

Decor needs renewal seats not great paint not great feels like you will be bit any moment

Super unhappy! My 2011 BMW broke down, had it towed here. As I'm walking to my car to get my things the 'advisor' says "yeah, a lot come in on tow trucks this time of year". I say "this happens a lot huh" and she changed the subject pretty fast asking if I would mind if they washed it when they had it, I of course said not at all. We're walking back from getting my things I needed from it & she's talking about they see a lot when it's hot from AC breaking & tires popping....at this poInt I saw why she wasn't on the sales lot because between her and the recent news story about BMW's catching fire for no reason, I will never own another one. They call and it was my fuel sensor & it was only out of gas. Ok, I'll pay for whatever gas they put in and my warranty covers it. They call today and it's done, same 'advisor' tells me "your car is ready, but we recommend a new battery before it leaves you stranded, but yours is reading good"....impress me some more, please?! Go to get my car, not washed, get in it to overwhelming gas fumes, turn it on to a service required light and my gas alert saying I had 10 miles until I run out!!! (AFTER I said I'd pay extra for whatever gas they put in!!) so I go inside and ask, she says yes it's for an oil change service, ok so you didn't think about telling me that when my car was already getting worked on?! Fill my car up and it's reading 2 notches below full so clearly it still isn't right & I could not be more unhappy with BMW all around. Ridiculous. Do not go here! UPDATE! I called as requested MONDAY, it's now FRIDAY with no return call, KNOWING my car is still messed up, and guess what?!?! It said I had HALF A TANK OF GAS AND IT BROKE DOWN ON ME AGAIN IN 100+ DEGREES AND I HAVE MY THREE YEAR OLD WITH ME!!!! Upset doesn't even begin to cover what I'm feeling right now AS I WAIT FOR MY BROTHER TO COME GET ME WITH A GAS CAN!!!!! UPDATE AGAIN!!! Took my car back to get 'fixed' after it broke down on me AGAIN, was told the manager was personally going to oversee it, and test drive it when it was done. That's totally fine and I'll still pay for whatever gas gets put in it because I have never in my life expected anything for free, the world doesn't work that way. So get called Monday and told it was done but the manager wanted to TEST DRIVE it some on Wednesday (Tuesday was the 4th of July), I felt pretty confident my vehicle was finally in some good hands. Yesterday (Thursday) I get called that my car was done and go to pick it up....guess how many miles their TEST DRIVE was?!?! 352.....yes, THREE HUNDRED AND FIFTY TWO MILE 'TEST DRIVE' AKA joyride in my car, now my steering is super tight, it takes legit muscle to turn my car, and at 50-60 mph my steering wheel starts shaking like no other! Which I can show documents from the last 2 weeks of my car in the shop and not a mention of steering problems because they weren't there before the 352 mile joyride in it! My paperwork from them has the exact same mileage number for in and out!!! SHADY! Had my brother not set my trip odometer when he put the 5 gallons of gas in it when IT BROKE TWICE IN A WEEK FOR SOMETHING THE DEALERSHIP SHOULD HAVE/SAID THEY FIXED, I would have never known! Nobody thinks a TEST DRIVE IS OVER THREE HUNDRED AND FIFTY MILES!!!!!! And now I have to take it back AGAIN to get my steering fixed that the MANAGER messed up on his f'n TEST DRIVE. I don't even want them touching my car. Every person I know will hear about how they treat their customers and their 'reliability'. Mad, upset, disappointed, discouraged, and over it are just a few of the emotions I'm having.....AWFUL! Oh, and that phone call the GM sounded so sincere about....STILL NO CALL BACK FROM MY CALLING AND LEAVING A MESSAGE ALMOST 2 WEEKS AGO!!!!! I could seriously cry!

Pleasant, knowledgeable staff - from Sales to Finance to the BMW Genius that helped with the "Tech" ;`)

Other than the ladies working the reception center to book you in for service. The sales staff act like you can not afford a BMW.

After a rocky start, I am very pleased with my first BMW and the Tucson dealership.

Customer service was disappointing. We brought in our car for repair and it was hard to get in touch with our service rep. We would leave voice messages and he wouldn't call us back. We asked for a possibility of getting a loaner and there was no response at all. We would have appreciated an answer even if it was in the negative. But NOTHING! Then, just a couple of weeks ago, I called them to bring to their attention a scrape on the front right bumper of our car that might have been caused by the BMW-affiliated towing company. The BMW service rep I talked with was very nice and she promised to talk to her service manager and give me a call back. Guess what? It's been 2 weeks and still no response from them. I actually called her back last week (after a week had passed since I talked to her initially) and she told me that her service manager was on leave and she was waiting for him/her to come back to work. She promised to call me back Tuesday this week but it's been 5 days since then and still ZERO CALL from BMW. We love our car but we are utterly disappointed with BMW Tucson's slow and unprofessional service and empty promises. Communicating with them is an exercise in futility.

Fantastic Service/customer service. Sales experience in 2013 was great. Cost of service outside of the warranty is high but unfortunately what you would expect for a BMW dealership. I still don't understand why BMW's factory warranty only covers an oil change once per year even if I drive 15k hwy/year. I'll be looking elsewhere to change my oil more often.

I bought a terrible lemon from them and it is the absolute biggest stress of my life and Im a college student with absolutely no time or money for the hell this comlany is putting me through, they pretty much ignore me all the time and dumped me with this lemon... but the reason Im writing this review is because I talked about it to a ton of people and found that this dealership is pretty notorious for selling people broken cars... BMW of Tucson broke my heart and they should be shut down!

Ryan Hoganson went the extra mile to take care of my vehicle

Ryan always helps me, and when my air conditioning was not working well he and the mechanic spent hours diagnosing the problem, trying to fix it, and then ordering a new compressor when the fix did not remain. I highly recommend the Service Department!

BMW of Tucson and buying a Certified Pre-Owned BMW were exceptional. Exceeded my expectations.

Very pleasant transaction. Salesperson Chris Ibarra, along with everyone else I had contact with were very courteous and professional.

I bought my first BMW 328i in March. I love it! Our sales associate, Brett Sabino, was awesome! I highly recommend Brett. Just yesterday I had my first service experience. What a great experience. Ryan, my service advisor, explained everything from start to finish. What a nice feeling. Great job BMW!

Had my first service on my 2017 BMW X3. Was very impressed with the facility, service and especially my service advisor, Wendy. She was very professional, courteous and helpful.

I couldn't have wished for a better experience by the sales team from this dealership. Honest, efficient and professional. They made me very comfortable and nicely guided me to the best vehicle I've ever driven. Seemed like they knew what I wanted more than I did and delivered.

Took my BMW 528i in for service at scheduled 8:20am appointment. Marcela Arns checked me into the system and told me the job would take about 1 hour. Instead of using a loaner car, I just told her I would wait in the lobby. She gave me periodic updates, and I was out the door within an hour. Great job.

5-Star treatment from customer service, sales, and maintenance. I highly recommend BMW of Tucson to anyone looking to make a great deal! The sales team is excellent; doing business with Tucson BMW was easy peazy, and Chris Ibarra is definitely a cut above :) Thank you to all the folks who made business with BMW of Tucson a rewarding experience.

The service department seems to have gotten better under the new management than it was in years past. There now seem to be a few replaced advisers on staff which I sort of a mixed signal because I lost my favorite adviser to another dealership, but at the same time some of the problematic people have also left. The adviser I got seemed pretty straight forward and laid back compared to some of the old advisers. The dealership still suffers the problem of only having 14 loaner vehicles for what looks like a 30+ bay service shop so if you ever want a loaner vehicle you must schedule at least a week in advance. This loaner shortage issue at BMW of Tucson seems to be much more pronounced compared to other BMW dealers my family and I have worked with in California. It is even an admitted problem at the dealership and is possibly related to the company that owns the dealership trying to cut costs. The California dealers generally had much nicer cars too to of comparable quality to my car being dropped off for service instead of base model no optioned X1's, but for a loaner I am happy just having 4 wheels and a radio. So, overall, my last visit actually went smoothly, but I really would like to see a loaner so I did not have to spend 2 hours in the waiting room and instead could run down the road and take care of some errands.

Nothing but parts changers here. Any actual BMW enthusiasts should stay away from here unless you wanna buy from a bunch of brochure readers.

Had the most awesome experience of my life. Zane worked with me and we were able to get an new B7 Alpina. He was courteous, professional, and a down to earth guy. The facility is beautiful and really puts you at ease. I never once felt pressured (except for my wife who really wanted the car) and everything was straight forward with no surprises as we went through the process. Maresa was wonderful in the finance. All in all, I highly recommend BMW of Tucson and Zane the sales guy. I will definitely be a return customer in the future!

Lamarr Neely and Miko Simental helped me and my family with the purchases of two cars there on May 13th and May 16th. The vehicles are in perfect shape for used cars. The atmosphere at BMW of Tucson was great, and the manager and finance dept were friendly. Making my experience with buying process much easier. I would recommend others to buy automobiles from BMW of Tucson.

I was very pleased w the service. The repairs were done correctly and we were given a loner

We had a great leasing experience from BMW Tucson. From start to finish, it was the easiest leasing process that I've been through. We will definitely be back and recommend to others!

I had considered going to an independent repair shop but decided to do my service at Tucson BMW this time. I am very happy with the whole experience, including providing me with a loaner when service could only be completed the next day. I'm staying with the dealership for future repairs.

I had mixed feelings since there was not a whole lot of follow-up. I always had to contact the dealership myself. I ordered my vehicle a BMW 328D Sport Wagon since there none available with my upgrades or options. I was told the vehicle would arrive at the dealership in 3 months it took over 5 months. I had to contact BMW USA to try move things along. BMW Germany did absolutely nothing. BMW of Tucson went into action once the 3 months were up although they should of checked with the factory much sooner. Apparently delays had something to do with the EPA approval of diesel. BMW of Tucson told me after 3 months the factory had not started to build the car. They were able to trade chassis with an other dealership and get me the vehicle a month and a half later. Since I had to turn in my VW Jetta Wagon because of the emissions I had no car to drive while waiting for my car so BMW of Tucson gave me a loaner for over 2 weeks, plus added heated seats to my BMW at no cost. Since I received the BMW the dealership has worked with me exceptionally well through the whole purchasing process.

Ryan was my service representative and he was awesome.

The sales experience was very easy and completely satisfactory.

Service on the car was excellent. I experienced a major disconnect between the people who received the car and my service advisor and it took an hour to get it straightened out

They had to keep the car overnight, but provided a loaner.

BMW of Tucson is fantastic! They are accommodating, knowledgeable and above all professionals. I highly recommend them!

My 15 year old BMW 540i with 162,000 miles had one of those recalled Takata air bags. I received a notice in the mail that the replacement airbag was available so I called the service department. Scheduled a 0720 appointment, was met promptly and courteously despite NOT being a regular customer. Ryan Hogason also coordinated the initializing of a replacement key fob for the car during this service. Car was nicely washed and detailed and I was out the door by 9 AM. Key fob purchased through the parts department and the BMW Car Club of America discount on the "part" essentially paid for my annual club membership! They also performed their courtesy inspection/fluid top off. Since I do a majority of my own service/maintenance and pretty meticulous about it, I was glad to find out that there were only 2-aged related minor items that will eventually need fixing.....glad to know that their mechanics did an honest assessment! Would definitely considering using them in the future!

Always have a pretty good experience here. Wendy was great, the only thing is I love when they bring my car back clean and they didn't wash it this time. 4 stars!

Had an appt to view a car. Salesman was not there. 10 min later it was determined that the vehicle was sold the prior evening. Left empty handed. Would have been my second car from them.

The service was what I expected (Good). I reserve 5* for one of your competitors (Not a BMW brand) which gives me, for each additional service recommended, a short but detailed enough explanation of the work involved, the reason why I should consider it and what may happen if I delay, instead of a simple list of recommended items and a $ value. I am not an auto mechanic expert but I like to prioritize my next expenses based on relative importance. Otherwise, I was satisfied. I shall return!

Completely satisfied with Wendy Angelini, Assistant Service Manager. Completely satisfied with BMW service department.

Great Dealership and the Service side of the house is fantastic. Great X-4, Great Dealer and Great Service. I recommend them to anyone in need of a new car or service for their car

We get our X3 service here. Very professional and helpful staff. Loaner cars are always top notch.

Have been buying and driving BMWs since 2003. Love my current 328i and greatly appreciate the service at BMW of Tucson. Ryan and all the others do a great job whether I'm in on an emergency (not often) or appointment. Thanks.

Ryan Hoganson was great with my 2009 328i's servicing needs. He has been a treat to work with all these years of BMW ownership. I highly recommend Ryan and his awesome staff of professional service members for your servicing needs as well. Thank You! Sincerely, SGT Reginald Stevens AZNG

Very good experience buying this car at this dealership. Friendly, personable and efficient team.

My service was the airbag recall so I had to use the BMW dealership. There was no charge for this service. The service people were professional and the time taken was only slightly more than quoted. The car was washed and cleaned. I've used BMW Tucson for service since we bought the car new in late 2001 until Autonation acquired the dealership and changed the loaner policy. Now I'm told my car is too old so I don't qualify for a loaner vehicle when my car needs service. Although it is less convenient for me, I now use an independent service provider and can not recommend Autonation BMW Tucson because of this treatment of its long-term customers.

On April 1st 2017, I bought a 2009 BMW 328i. The vehicle was in excellent condition with only 56000 miles. My sales advisor, Steve Turner, was excellent. He was both courteous and professional and treated me as if my business was important to him and BMW of Tucson. My financial advisor, Maresa, was outstanding. She went the extra mile to explain all the combinations of warranty and service agreement options, as well as found me a lower financing rate than BMW Financial was offering. (Note: I have outstanding credit, however due to the age of vehicle, BMW would only offer 6%. She found a local bank that financed it for 3%)

Ivan Salazar at BMW was amazing to work with. It is never easy dealing with car repairs, and he went above and beyond to help me out. Thank you Ivan!

Excellent staff and service. In and out in less that one hour for air bag recall replacement. Did not complete full multi point inspection, however.

Very pleased. The service was performed as requested and done on time.

They tried to low-ball my trade-in value by fabricating things wrong with my car :( If I get another BMW, it'll be in Phoenix, sadly.

Overall a great experience! First time BMW owner and I couldn't be any happier!!

Service was excellent as always and done in a timely manner

I was welcomed very well and Mr. Salazar was very helpful with all of my vehicles needs. I will continue to use Mr. Salazar as my Service Representative. Thank you

Very courteous staff, repairs are done well, car is washed and vacuumed when returned back to you. All is excellent. Suggestion: Soda in the fridge would be great for those that don't drink coffee and you're not in the mood for water.

Poor initial experience with manager who ignored our requests and would not make a deal. We followed up with the online department and Bruce C. turned things around and got us the vehicle we wanted. I'd highly recommend dealing with them online instead of in person.

We initially tried to buy our new X3 by going to the dealer in person, however the manager was unresponsive to our requests and would not make a deal. We followed up online and the experience was much better.. We were able to finalize the deal quickly online and schedule an appointment to pick up the car and finish the paperwork.

Juan Carlos Almada was extremely helpful when I came in to decide if I wanted to lease another X3 since my lease was almost finished on my car. I am very happy with my new 2017 and everyone was great that I worked with. A very nice experience!

Service was very good, loaner car was nice, problem was solved

Steven, Joseph was very professional and understanding. I appreciate his service to the customer. Thank you!

I was VERY IMPRESSED!!! 1st time buying a BMW & I was very impressed with Zane our dealer..... he wasn't pushy, he explained things very well, was patient in teaching me all the bells and the whistles of my new BMW even when at that point he wasn't sure if I was for sure going to buy the 740 Li.... I am one very Exited Gal with her Dream car!!!

My family has been buying BMW's for years. This dealership has always treated us with great respect and kindness. As I started my car buying journey they stuck with me and didnt pressure me to buy anything. I finally got the car I wanted from them and Im more then pleased! Thanks Steven and Paul!

Far from my home

Bought a 3 series from Lance. Great experience overall. I wouldn't buy a BMW from any other dealership in the Tucson area.

Expedient and friendly service for my X1- thanks, Steve Joseph!

Had to go for an airbag recall. The service was quick and efficient, and the service person, Steven Joseph was very courteous and helpful. it took years to get the airbag to arrive since the first recall was announced, and I'm disappointed for this compromise for our safety.

Excellent sales folks, no pressure, very attentive, especially Juan Carlos. The car drives great, but lots of bells & whistles to still learn about. Too bad dealers still have to use the "finance manager" model to squeeze out extra money. Very nice lady, but the warranty and other options she presented were fairly confusing at the end of the sale action. Overall though, as good as it can get when car-buying.

Honest

Excellent experience!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

When I drop my car off, there is more time waiting than I would like. Perhaps staggering appointments would decrease the waiting time. Ivan was great and explained everything very well to me , including pricing.

Muy buen servicio y el personal muy amable,especialmente Carlos y Marcela

I was treated well by the manager and salesmen. They delivered my car to me from Tucson, AZ to Benson, AZ. I am impressed with the professionalism of the whole staff from sales to service.

Was in search of a new SUV, dropped in to check out some new 2017 X5's. Was greeted by a sales associate that was not to excited to be at work. Opted for a Test drive, the sales associate fetched some keys and went for a ride. I thought i was going to drive the sales associated drove the car for 85% of the test drive. He stopped in a residential area to swap seats. I got a mere 1.25 miles behind the wheel. Looks like i have to head north to get some customer service and actually get to drive the car.

Five star service in all areas and departments. Many thanks.

My service advisor Ryan is the ultimate advisor. He always listens attentively and answers all my questions. Their service is prompt and professional. Tucson BMW is the best.

Their service department is terrible. We've had several less than stellar experiences with this place. Beware..if your car it too old they won't give you a loaner. Last time we made an appointment on a day they would have a loaner (this was last year so our car wasn't too old I guess), we get there and they don't have any cars. So we sat there for 4 HOURS waiting to get an oil change while we needed to be at work. They truly don't seem to want our business and nor do they care. They give the brand a bad name and we will not be back. We won't buy another car here either. They suck.

Everyone polite and helpful. Very efficient. Car ready when told it would be.

This is the 4th BMW lease from Tucson BMW. Everything went well as usual!

Lance, Connor, and Marissa took great care of my business purchase. Highly recommend them for all your BMW needs. Phamily LLC

I love the people at BMW Tucson. They are courteous, knowledgeable (they can actually speak intelligently about the subtleties of their cars. ) They are respectful and they want to do best by their customers.

3rd car I buy from them you just need to check really good the paperwork

Marcella has been my service adviser for a few years and always has a great attitude and is very knowledgeable. I had some issues related to a recall and the repairs were done in a timely fashion. My experience was a good one.

All details promptly addressed, as scheduled.

Called today to schedule a service appointment. The receptionist connected me to a voicemail account for someone who she indicated would call me back shortly, 4 hours later i still hadn't been contacted so I called back and spoke to someone else. He seemed distracted and while not outright rude, his attitude did imply that I was wasting his time. It is always good to treat customers like second hand citizens who are wasting your valuable time.

Was good customer service but now loaner cars avaible for those waiting three or more hours. ....

I like waiting for my 128i to be serviced. Free wifi, water and hot tea. A very comfortable waiting area�

I was having a car I purchased off of lease but still under warranty-excellent cooperation and service and very patient with me as I worked through the process of a couple of minor glitches.

Have a great service and experience here. Thanks. Will be back in 7000 miles. ；）

Very good service. And being provided with a loaner car really helps...

We really enjoyed the experience of purchasing our new BMW X5 at BMW of Tucson. Our sales person Todd Crain is very knowledgeable and friendly.

I really enjoyed working with Steve. Great, timely repairs and a fantastic waiting area.

I had service on 2014 BMW and AC repairs. Everyone was nice. I was in and out of service department quickly. I got a nice loaner. I would rate the experience a 10

All star place. I had to take my son's BMW in for 2 different recalls and the service department treated me like royalty. They were efficient, knowledgeable, and fast. I didn't purchase the car from them but that didn't matter...

This is a nice, clean, efficient dealership and service center. Like all dealerships, they do try to upsell you a bit, which I resent, but they're not pushy about it, which I appreciate. Sales personnel are professional, polite, and courteous. I will probably buy my next car from this dealership in about 10 years.

It took me almost 40 years to finally own a BMW 320i like my college buddy had, but now I have one and I am loving it !!

We bought an 08 brand new in 09. It is a 335i, super fast and we dearly love the car. It only has 30,000 miles on it as we are gone all summer and leave the car here. The local dealership is excellent. Our son has the 335i as well and loves his too. What's not to love?

Lance Light Thank you! The expierience I had at BMW was amazing! I appreciate you taking the time and educating me on all that BMW has to offer. As a new BMW owner I feel very satisfied with my purchase:)

Had my 2017 BMW serviced recently. Making an appointment was easy. Dropped my car off outside couple minutes before my scheduled appointment, this is where the issues lie. Time from drop off till when it gets taken to the shop was 25 minutes. SA told me over an hour to perform a vehicle check and oil change. Dealer needs to get cars in the shop in time not sitting around waiting. The Sales team and Service Team at BMW Tucson are not very people oriented. I didn't even get a thank you when I picked up my car

Problem was resolved this time; previous replacement part failed in 2 weeks. Key to my positive feeling was the service provided by Steven Joseph, the Service Rep. Very responsive and showed he was concerned about the inconvenience caused. I will use Steven in the future.

Dropped off car for service. Looked around showroom. Bunch of snobby sales men doing nothing. Not one asked if I needed assistance. Venture out to the lot and not one sales person had any enthusiasm to come out side and ask for assistance. I was looking for a new SUV to replace my wife's current 2013 tdi touareg

Pleased with the service provided but wasn't able to get all the services I need due to buying the car overseas, even though it is US spec!

I went to the Tucson BMW dealership for service to repair driver and passenger airbags under a recall for faulty airbags. The appointment included reserving a loaner car, as I was told the work would take at least three hours. When I arrived there was no mention of a loaner and I was told the work would take about an hour. When the work was completed about an hour later, I was told that they did not have the parts for the passenger airbag repair. So.......I am driving around in a car that is dangerous to myself and my passenger and MONTHS pass with no parts to repair a recall issue. This is disgraceful on the part of BMW. Why buy a premium luxury car only to receive poor service. Why can the local dealer not be honest and truthful when appointments are made?

I recently bought a 535i CPO. About a weeks later, I noticed that my audio was cutting out for a fraction of a second, randomly, about every 10 minutes. I was afraid that if I took it in for service that they wouldn't be able to duplicate or find the problem. Well they confirmed the problem within the first day, checked the radio, connections, and the amp, and then fixed the problem a couple days later. It ended up being the factory amp. I'm very happy with there thoroughness. Thank you!

Steve Joseph is a knowledgeable service writer who knows his "stuff". In addition, he is a true gentleman. Kept me informed as to the progress of work. Highly recommend.

I just bought my first BMW last week. My 2016 X1 is a wonderful car to drive. Couldn't wait to take it on a short road trip to Chandler last weekend. Just suddenly realized what I have been missing all these years. I went into the dealership originally to look and had no intention of buying that day. My sales person, Marcos, was great. He knew the product and spent the time I needed to know it was the correct deal and the right time to make it. BMW has checked back with me over the last week to see if I need any further assistance. If this service continues, I will be a lifelong customer.

Found a used car only and requested more info using a third party auto search service and was contacted within about 15 min. in regards to my request. The internet sales manger was the person who contacted me, he was friendly and helpful. He emailed me all the information about the car and once I got off work I drove over test drove the car and bought it. The whole transaction only took about an hour. The dealership was clean and the staff was very helpful.

My experience was awesome in all aspects. I successfully returned the car I was leasing and got into another lease. All the individuals involved were very professional, and friendly. Excellent dealership!

I've been driving my new 2017 X1 for one week now and am already positive that it is the right vehicle for me. This car has it all. My salesman was amazing. The entire dealership was professional and welcoming. Steven was knowledgeable and took the time to make sure I was happy with this car buying experience. I traveled 100+ miles to work specifically with this dealership and will gladly buy from BMW of Tucson and Steven Turner again in the future.

It's unbelievable how smooth our process was in buying our vehicle. By far the best car buying experience we've had. When they say no haggle pricing, they mean no haggle pricing. I'd like to compliment our sales rep Francisco who has been great! He never pressured us and was very patient while we looked at other vehicles. He and Paul who is his sales manager were extremely professional and although we purchased used, they have treated us as if we were buying a brand new BMW. They have also followed up since to make sure the vehicle is still running smooth. This has given us peace of mind that we were sold a great vehicle. Have and will continue to tell everyone about how great this dealer has been to us.

This was a very easy process of selecting the car of my preference, test-driving, and discussing the acquisition options. I leased the BMW 328i, and I am very satisfied that I did. I feel that I belong to the BMW family now and that I can stop by the agency at any time.

Nice and easy is the way buying a vehicle should be and that's what I got when I visited BMW of Tucson. My Salesperson Steven was easy to deal with and no harsh sales tactics. The whole experience was really easy and fast. Love the no haggle price policy. That alone would send me back. Again the Salesperson Steven was really great. Thank you Steven.

Terrible service. Refuse to handle select safety recalls. Agents are short and have no interest in helping you or returning messages and calls. They spent 4+ hours searching for my parked car in their tiny couple acre car lot. Never buy from these people or utilize their auto services.

Very sad service department. The quality of work was very disappointing. Incorrect parts were used which resulted in leaks. A cabin filter was left filthy with leaves and it was clogged. Struts were leaking and damaged and when the GM was confronted with this, his explanation was that suspension is not a safety issue.. Sales and financing staff were wonderful and tried to assist with issues that were discovered 1 day after purchasing the vehicle. I'm surprised that Auto Nation allows this kind of business to take place.. I would highly recommend that you purchase a vehicle from another dealership. Shame on BMW Tucson, it's really embarrassing. A general manager should conduct himself with a higher degree of standards.

I would not recommend purchasing a vehicle from this dealer.. there are so many who are helpful and do not misrepresent their products.

Excellent customer service. Friendly and engaging sales staff.

My first service. Overall easy experience. However I had to wait 1 hr and 45 mins as the car apparently needed brake fluid, pollen filter and windshield wipers as well.

My 528i was having some transmission issues. I took the car to BMW Tucson, Marcela Arns and received excellent service. The car now drives like a dream with no issues. They needed the car a couple extra days to properly diagnose the issue, but Marcela got me loaner and kept me posted on updates with my car. Turns out the transmission issue was a major expensive part, so Marcela went to BMW corporate, and they agreed to cover 85% of the cost due to the low mileage and the fact I'm a loyal customer. This is just the kind of support and service you expect from BMW, but Marcela Arns made it all happen. I'm very thankful and very happy. Highly recommend BMW Tucson--see Marcela Arns for any service issues.

Car was serviced on time with an additional issue corrected overnight.

Perfectly pleasant no hassle showed me exactly what I wanted & am loving the car!

My last visit to BMW of Tucson was just as good as the time before. Ivan is great at what he does and always gives me great customer service. He makes sure all my needs are met and discusses future maintenance needed so that I understand completely. Great experience and good atmosphere!

The BMW service technician was polite and took care of my car issue.

I walked into the dealership and was immediately greeted by a nice young man named Lance who was both kind and knowledgeable. I had already found a car I wanted to look at online (at cars.com) and I showed him the information. With-in two minutes he had procured the keys and pulled the car up to the front. Before the test drive he told me up front that the price on the window was the price plus approximately 10% for state and city tax as well as a docking fee. Afterward, when we went to talk price he hadn't lied, there were NO hidden costs. During the test drive, he was nice, funny, and offered good conversation. The buying process was fast (as fast as it ever is) and all the information was given including a carfax report. The finance guy was also kind and witty, overall making this a very easy process. 10/10 recommend.

Good customer service. Would come back to this dealership again for service or any other purchase of a car.

Everything that I asked to have done or checked out was done. I had a loaner car which made it easy for me to not have to sit there all day.

I was very pleased with my experience buying my new 2017 BMW X5

BMW of Tucson was a great place to purchase a car! Straight forward with no hassles or haggling. Lance Light was extremely knowledgeable and a total professional. He came in on his day off to show me a car that I ended up purchasing. I would definitely recommend giving them for your next car purchase.

My experience in buying a pre-certified BMW was great .. The staff was professional and helpful, especially our salesman Lance Light.

That place rocks! Best car buying experience ever, from before even walking in the door.

Quick and very efficient service. My service adviser, Steve, was fantastic, worked with me prior to service, then kept me appraised of what was taking place and then went over the results. A good experience.

After many years dealing with another local dealer's declining customer service, I was pleasantly surprised by my experience with the staff at BMW of Tucson. Their professionalism did not end after the papers were signed, and I was off the lot. Lance followed up to verify that I was enjoying my vehicle and Jeremy quickly handled some additional finance questions for me, one week after my purchase.

Called Monday about 4 to make routine appt. for oil change. Tuesday, 9AM I arrived for the appt and was on my way home 1.5 hours later! Everyone was super nice and efficient. On the inspection everything was fine except that I need new tires. I expected that. It was a pleasant visit.

I called ahead of time about a 128i I was interested in and when I showed up Lance was there to welcome me and the car was already sitting right out front ready for inspection. The customer service was awesome and left me more than willing to come back for any future purchases.

Prompt, pleasant service. Happily, my car in under warranty so there was no cost to me.

Ivan and the BMW Tucson team are polite, professional, and honest. They clearly explain your options and make you feel comfortable while you're waiting. When we had extensive repairs on one of our vehicles, they provided a beautiful loaner car. Thank you for the service!

Salesperson was great. He showed us what we were looking for, took us out on test drives, and gave us an overall view of each BMW. The finance.process was more intimidating. We felt very pressured into buying an extended warranty. It was very expensive and it made us feel like we were not going to be able to afford the car because repairs would be massively expensive. It almost made us change our minds

Good experience, when I picked up the car I noticed the hood open, so who ever did the service they forgot to close it

Had a really good experience as always when I brought my car in for service!

Ryan Hoganson was professional and went beyond the requirements of outstanding service. We would definitely use BMW of Tucson again because of a service representative such as Mr. Hoganson. Thank you again for the outstanding experience. Glenn and Patricia Malloff

Even though we were buying a used 5 Series for much less money than most cars on the lot we were treated with the same professionalism and courtesy of any other customer. Juan Carlos was awesome to deal with and the rest of the staff made this a very pleasant transaction. My best car buying experience by a long shot.

I brought my M5 in with a tire issue. Marcela Arns handled my warranty effectively and had me on my way quickly. I appreciate the good service.

Very good attention and service, rapid response diagnostic

Great experience, car works great, very satisfied, Jade was fantastic

Jade did a fantastic job (as always).

Purchase went very smoothly, The salesman was and has been very helpful.

My husband and I had an excellent experience shopping for a Certified Preowned X3. Steven Turner was informative and made the buying process easy. I have been pleased with his after the sale follow-up making sure I didn't have any questions and making me feel that I was a valued customer. The showroom is beautiful and comfortable and every one we met was courteous and friendly. I look forward to a long relationship with BMW Tucson.

I brought my car is for routine service. My service writer did a review of the information from the car and did all the needed services. I had an early morning appointment and my car was ready within 2 hours, including a wash. Yeah !!

Outstanding team! They made the whole experience so easy. A huge thanks to Bruce Canterberry for his help in getting us settled and into our new 550i. I would definitely give them my business any time.

The Service Department is about the best I have ever experienced. Steve Joseph is a fantastic and very trustworthy service advisor. My only complaint with this dealership was the buying process and the salesman we had two years ago was, unfortunately, what one would expect in the car business. In this regard, Lexus has by far the best sales experience, whereas this BMW dealer has by far the best service department experience thanks to its service advisors.

First off, Jade Hilliard is amazing and very gracious. She is very open and provided me with the appropriate details I needed regarding my car and the services needed to repair it. She was very helpful indeed and feel most comfortable coming to this facility over any other. While I purchased my car from another dealer, I will surely buy my next vehicle from here as I experienced the utmost honesty and integrity from every person I interacted with. Kudos to your entire staff at BMW of Tucson. Thank you for valuing your customers.

I will always go to BMW for my vehicles. We bought a 2013 3 series and the car is great and so was our sales men and everyone else there was great.

As usual, my experience with BMW Tucson was first rate. They did a fantastic job servicing my Z4, then had it detailed. Gave me a brand new loaner car that was clean and a pleasure to borrow. They called me promptly when my car was finished and were totally professional. Jade, who handled the service appointment was top notch. I bought my Z4 there and even though I drive down from the Phoenix area, it is well worth the trip. Wouldn't go anywhere else. Thanks to you all for your professional and courteous service!

Still waiting for a response on repairs that should have been done but problem still persists. Sales people call you immediately when they think you are buying......When you have a problem? Crickets..........

Ivan Salazar took care of my car's routine maintenance, answered all my questions and made sure I was happy with their service. He even added a car wash/detail!

I PURCHASED A NEW BEAUTIFUL NEW X1. THE SALESMAN, LANCE, WAS EXTREMELY HELPFUL. LOVE MY NEW CAR.

Painless process even included wiper blades as part of the no-cost service. Ivan was a pro.

Got all repairs done in one day. Got a replacement vehicle- made the experience very easy

Great service from BWW roadside service to the quick service at the service department. Ryan was most caring and helpful. Fabulous job overall!!!!!

Overall very good experience. Only issue took 45' more than told upfront.

Todd and the entire team provided excellent customer care. Todd makes the sometimes difficult and frustrating vehicle repair process much more pleasant by having a great attitude, arranging a courtesy car within minutes, diligent care to fix the vehicle, and organizing a team effort to get to the bottom of the problems. Every person I encountered was helpful and nice. Todd is great!

Everyone is so friendly and professional. .my car looks and runs great

Service was great ! X1 BMW is the car we have . Ryan Hoganson was very helpfull getting us in for service a day earlier , than our scheduled service .

IT was for a recall and it was handled properly with no hassle.

Purchased my first BMW. Could not be happier with purchase and service. If you are thinking about BMW I strongly suggest you take a serious look at BMW Tucson and ask for Eddie Martinez.

my husband took our car for a service. it was good. the representative was nice, the service was good, we are very satisfied with the service.

My experience was outstanding. Service rep Marcela informed us how the repairs were progressing and how it was being done. Our loaner car was outstanding. We are very pleased with the service received from this dealership.

Brought my car in because of black smoke coming from my tailpipe. The service shop diagnosed a cracked valve cover, and contacted the extended warranty company for coverage. The warranty company sent out an adjuster to assess the damage, etc. All the while, Todd kept me informed on the progress and status of my warranty claim. The warranty company was a true pain in the butt, but Todd was persistent in attempting to get a decision and, again, kept me informed. Todd also provided me with a loaner car which I kept for the duration of the repairs. The warranty company made a decision after 2 days (and many phone calls from Todd and myself). When my wife came to pickup the loaner car, she commented on how friendly and professional the entire service staff was towards her. Todd is truly a great service advisor and worked with me to get my car repaired, despite the obstacles from my warranty company. On a side note, I bought the car from a dealership in Scottsdale, so the warranty was not sold through BMW of Tucson and I did not blame them for my problems. Overall, my service experience was exceptional and the staff was courteous and friendly.

Very pleased with courtesy and service. X3 is a great vehicle. Special thanks to Steve for coordination and making us feel welcomed.

I am very happy with my car. If I do have a service issue Jade at BMW in Tucson is always friendly and professional. Gets my car in as soon as possible, I can get a loaner vehicle so my schedule is not interrupted. Cant say enough good things about Jade. She is an asset to the dealership!

Marcela took care of my service and repairs needed very promptly and explained things where it was easily understood. My drop off and pick up was very quick, organized and efficient. Everyone was very friendly and professional.

Took my car in for an airbag recall. Had an appointment two days later, job completed in a few hours. Everything was very quick and pleasant.

I recently purchased my first BMW Series 2 at BMW Tucson, Thanks to my wonderful advisor Mr. Eddie Martinez I have a beautiful new convertible. The entire experience was painless and smooth. The easiest, most respectful and best car purchase experience ever. I highly recommend Eddie and BMW Tucson if you considering a BMW purchase.

Who would think that getting one's car serviced would be a pleasurable experience? Well, at BMW Tucson, it was definitely a pleasure. Service is efficient and complete and the wait just about as comfortable as possible. Sipping the complimentary cappuccino, relaxing in plush leather chairs, while working on my laptop with complementary Internet access--what's there to complain about?! Plus, I get my car back sparkling clean and smelling new again. Thanks, Todd, for great service!

Annual checkup service by Ryan Hoganson. Excellent and timely service. Ryan was great by explaining everything in detail.

Great experience from the awesome customer service of my service advisor Steven Joseph to the clean and welcoming waiting area. Every employee I walked past or caught a glimpse of went above and beyond to say hello and offer a smile. Thank you BMW of Tucson!

Great service Getting a loaner really helped. Jade, Service Person, was helpful.

2015 BMW 320i Certified Pre-owned Kind and helpful staff

Marcela is always great and professional. She goes the extra mile to make sure everything is done right the first time. Trust her with your precious BMW and you won't go wrong.

BMW Tucson is always a good experience. Great customer service! They are very professional and helpful.

Service is impeccable; fast, friendly, efficient. Repairs are completed correctly the first time, and when promised. Service adviser Jade Hilliard, is extremely pleasant to work with and very thorough on the needs of the vehicle.

Thank you Todd for taking such great care of my car as well as me. I appreciate the ride to the gym and the great detail you did on my car!

Steve Turner made the buying experience a smooth one. He was always available to address any of my concerns and made sure the vehicle I purchased was the right one for me.

I easily made my service repair appointment by phone, then showed up a little late to have the service done. The repairs were done nearly to the minute and at no charge. My car required a new battery due to it being replaced. Everything went smoothly and easy.

Good service and Jade Hilliard is always a pleasure to deal with.

My son-in-law Jeff is in Korea and I was visiting my daughter. His vehicle needed immediate attention. Calling the dealership for emergency service I was greed by Steve who gave me piece of mind that they would take care of everything. I got quick information with fast results and awesome personalities from customer service staff. Thank you so much it made all the difference from me being from out of town it seems like I was right at home. Sonia

Issues with the 3rd party warranty company did not exactly make this my best experience. However, Ms. Arns was extremely patient and professional as we worked out the issues and the service was still completed before the weeks end.

I'm very pleased with the work done on my car and all the attentions that Marcela Arns had to make sure that all the proper work was done to my vehicle. Ramon

This is my first BMW and now I know why they have a reputation for luxury. It;s not only the car but the service.

Ryan was EXTREMELY helpful with in and out of the box solutions

So, I had a vibration issue at 65 mph and above on my 2013 535I, where I had to bring it in three times to BMW of Tucson. Wheel balancing and alignment were done at the cost of $259.99 on the first visit. That did not fix the issue. I was told by Todd, the only way to get rid of the issue is to replace the two front tires. So, we did that on the third visit which costed $758.67. So, now that's now $1018.66 and, STILL did not fix the issue!!! I wasn't sure what to do at this point, and didn't want to bring it back to BMW of Tucson since they could not fix the issue. So, I took it to Discount Tire. They did a 4 wheel computer ride matching balance, rotated the tires, and reset the tire pressures to the OEM setting, the problem is 100% fixed!! I called to speak with the service manager Sheldon, at BMW of Tucson about this and was told they would only re-reimburse me for the costs at Discount Tire balancing of $72.00. I don't think this was fair since I could have gone to Discount Tire from the beginning, and not had to spend $1,018.66 when I didn't need to. The only reason I brought the car to BMW is that I didn't want any drama, and wanted to get my car fixed. I have always thought its best to the get my cars serviced at the manufacture dealership, especially since my car is STILL under the manufacture warranty. Well, that did not happen. Of course tires, wheel balancing, and alignments are NOT covered by BMW warranty. This has been my first three service visits at BMW of Tucson and, I can say that my experience was NOT the best!!! I hope they can get better mechanics that can diagnose and fix suspension and wheel balancing issues so other customers don't go through what I had to.

Very friendly, organized, everyone knew what there job entailed. The only downside was that they have a 'state of the art' coffee machine, and it was really awful coffee!

Run flat tire went down, needed replacement. Service crew did a great job of explaining what needed to be done, and then did it.

Great customer service. Very friendly and proactively helpful.

Steven Joseph, our representative, was delightful. Wonderful experience!

My car's air conditioning was having a problem and Todd was able to get me in the very next day. He had Steven Joseph take care of me since he was off. Steve was extremely nice and professional. He took care of everything quickly and did a great job communicating with and letting me know the status of my car and explaining what was wrong. It was a seamless, easy process. My car was back quickly considering a part came from Germany and it was clean and ready for me and running perfectly. Most of all I appreciate the care and consideration of both Todd and Steve. Both employees are a pleasure to deal with. Thank you for the great care and service!

Not enough words to explain but Profesional service

GO TO CARMAX FIRST TO APPRAISE TRADE-IN. I was lucky to find a 2012 BMW 135i here in town. They gave me what sounded like the usual "woe is me I can't make any money off these low prices," but the price was really good compared to the rest of the country. When signing the papers they also tried to offer the "clear coat" and "tint", but the salesman wasn't sure if those were already on the car or not and I had to ask for those to be removed from the bill. They offered some warranties that, after haggling, turned out to be a good deal. One salesman said they could appraise my trade-in there at the dealership, but another told me to go to Carmax, which surprised me. Turns out Carmax was ready to pay me way more than I was expecting. I took the offer back to BMW and they were reluctant, but matched it in the end. GO TO CARMAX FIRST. The above makes it sound like it wasn't a great experience, but in reality they were significantly less pushy than what I was expecting and their facilities and service were otherwise very accommodating. They also offered to fix a seam that had split in one of the seats. Edit: After several service experiences with them I have to downgrade my rating. The whole dealership seems to have a lack of honesty. My wheels were scratched after getting new tires. I asked them to fix it after I noticed. They were helpful there, but then they broke my wheel locks and didn't say anything until I noticed! A little honesty goes a long way here.

My sales rep.was Zane Moore and he was very good at his job. I was and is comfortable dealing with him. I will recommend him and bmw of Tucson to my friends.

It was a pleasure buying a car from this dealer. The attention to the customers was excellent since the beginning.

Zane made this a great experience for me! Buying a new car can be scary, but Zane was very helpful and made the experience actually enjoyable.

I recently purchased a 2013 328i BMWi from BMW of Tucson. I would like to thank you for the assistance your company gave us in purchasing the car. I can say that I'm greatly satisified with the car. I would like to thank your sales representative, Lance Light, for his great customer service and knowledge of the car. He assisted us very well. We felt we were cared about as a customer and would recommend your company to anyone interested in buying a BMW. Thank you.

I was happy to work with Steven Turner of BMW Tucson. From the time he answered the phone to my walk through and follow up phone call everything went very smoothly ! Everything was Set up on my cost and financing as I had requested and it was a very positive experience. Treated with respect and Steven made it a great experience. Go to TUCSON BMW/ work with Steven Turner !

Ten days ago I made an appointment for an oil and filter change. Courteous phone conversation, service rep gives me some options, I pick one and he asks if I will wait while the work is done. Affirmative, I tell him. Got an email confirmation of the appointment the next day. Two days ago got a reminder email from the dealer. Another one yesterday. All the data about the appointment was correct: Your appointment is today, March 21, at 10:00. I live in Green Valley. My wife and I drive the 40 miles to the dealership and arrive right on time, at10:00. We are met at the service entrance by a young man who asks if we have an appointment. We tell him Yes and give us our last name. He checks us in, takes our keys, he asks if we will wait while the car is serviced, I tell him Yes, and we go to the customer waiting area. Thirty minutes go by. At ten thirty another service rep comes out from the services offices, approaches us, and asks if we will be waiting for the car while the service is performed. I'm puzzled but tell him Yes, we will wait, he nods and tells us that the car is ready to go into the shop and the service will likely take an hour and forty-five minutes. As I'm trying to digest this info my wife protests, "But we have an appointment." The service rep responds that yes, he knows that but the service dept. has "been really hit hard this morning." Then he turns and walks off. My wife and I take a few minutes to "collect ourselves," calculating that even though we had an appointment for an oil and filter change at 10:00 a.m. and arrived on time, we won't leave the dealership until 12:30. That is, our oil and filter change will have taken two hours and fifteen minutes. At that point I go back to the service rep and tell him we can't accommodate him and need to leave. He gets up and takes us to our car, which is still outside, not in the service area, and we leave. We drive the forty minutes back to Green Valley with the scheduled work not done. I honestly don't know why this dealership parades a service appointment process in front of customers if it means nothing. Apparently everything is on a first-come first-served basis, regardless of customer promptness on the day service is scheduled. I

The best service I have ever encountered! The staff is great and professional! You all are doing a great job! We ,as customers, can be very cruel ( I know due to having years of experience with customer service). The flow of customers seems constant which means maintenance is doing something right. Shout out to Ryan...You Rock!!!

Service is absolutely terrible, period. I took mine for a simple inspection, oil change and sos signal set up before my winter trip. It took them two days to get it "ready" (or better to say, get rid of it). Seriously! They even didn't give me a loaner for the first night and never called that it is gonna take more than one night (for an oil change!!!!). Why not calling me?? The second night, I asked and they then had to give me a loaner until my car gets ready. The first surprise was that the service man had left without being there to explain why it took this much time. The second surprise was when after reading the documents... I found that they didn't set up the sos signal before I go on my winter trip. Frustrating? Just the beginning... On the road with the first time cold weather, the windshield fluid gone frozen! That is while I explicitly told them to make the car ready for my WINTER trip. And I was so wrong being sure they have the knowledge to put a low freeze point liquid for me. This ignorance could have led to a serious accident for me or others. More surprise was that the oil has gone bad all of a sudden in its 30% life time while again I had emphasized to put the top quality engine oil for me. And when I called them multiple times to ask about a relevant error message on the iDrive, a new genius individual, after repeating everything I know already, tells me she recommends to bring the car in. Well... congrats for being the least knowledgeable and worst service center ever I have experienced...

During our trip, we needed to have our scheduled maintenance performed. We got an appointment quickly and the service adviser who helped us was Marcela Arns. She took care of all the procedures to handle the maintenance included in our Canadian package and explained it all to us. All procedures were done with BMW . We had a Super service and they treated us as if we were one of their own best client. Thank you Marcela and the Tucson team.

The moment we arrived we were greeted by Bruce, A fantastic sales associate who walked us through and was excited to help us . Every question was answered even when we called back days afterwords . Fantastic experience !

We were not easy customers to deal with but our Salesman t Tucson BMW was so patient and so flexible that he stuck with us through several weeks of shopping different dealers, makes and models. He was always friendly, always informative, and with no pressure. His knowledge of the BMW inventory helped us to find an X-5, which we thought was out of our budget. He helped to structure a deal that we could live with and minimized the negotiating games. The entire process was made much easier because of our salesman, his knowledge of his product and his kind efforts.

I live in Tempe but the dealership is located in Tucson. I worked with Eddie Martinez over the phone on coming up with a guarenteed out the door price within my budget. There were no additional hidden fees upon arriving in Tucson. He even had a purchase order printed sent to me before I left to purchase the vehicle. The team at bmw was able to provide me with a fair apr as well. Marissa was very helpful finalizing all the paperwork and explaining all my options as far as extended warranty and such. Overall I couldn't be happier with my first car purchasing experience from a dealer.

Last spring my wife and I purchased a home in Tucson so we could spend winter months in a sunny place. We're natives of Virginia. When we returned to Tucson in early December, one of our first tasks was to find reliable transportation. We spent two complete days looking at vehicles at several different Tucson dealers. It's not a fun job. Our last dealership visit was to BMW of Tucson. We have a BMW in Virginia and are huge fans of the product so, we thought it would be great to get a low-mileage, certified BMW. We were quickly greeted by John Owen at the dealership who went out of his way to show us different cars and to answer our questions. I'm 63 years old and have bought a lot of vehicles over the years. Dealing with John was the most relaxing, personable experience I have ever had buying a car. He knows his product and went out of his way to make sure the vehicles that we bought fit our needs. Yes, we ended up buying TWO cars that day. There was never an iota of pressure. If you shop there, you should definitely ask for John. Finally, let me comment on the dealership. This operation is a class act. Everyone working there is on the same team, making sure that your needs are being met. One person, Russ Lange, is dedicated strictly to making sure you understand the capabilities of your car. He will spend as much time with you as necessary to make sure you completely understand your vehicle. All in all, a great car buying experience!

Jade my Service Advisor was very professional and accommodating. This was our first BMW service and it required an additional repair. Jade provided us with.a loaner and the work was completed as scheduled.

Top notch treatment. Steven was very helpful sales rep and the finance rep made the paperwork easy.

This was my first experience buying a vehicle from BMW of Tucson. The service was professional, knowledgeable and friendly. Overall: Good experience.

Scheduled my car on line for service, after receiving email service was due. Each time, I'm immediately greeted, meet with my service advisor, Marcela Arns..Marcela explains what services are to be done and if I need a loaner....I chose to wait....nice seating, coffee, donut holes, television, magazines, and always clean! Marcela lets me know my car is ready. Back in her office she explains what services were done, walks me to my just washed car! Great experience

Great service visit - service rep Marcella was helpful, pleasant, and professional.

My service rep Marcella was helpful, pleasant, and professional. Will request her on my future service visits.

Was driving down River Rd about 8:45am and some jackass driving a BMW X5 with a dealer plate DL2S55 was on my ass and driving extremely aggressively! Does not look good on your dealership at all. Get it together! If you drive like a jackass in your own vehicle, whatever, but in a company vehicle?! Grow up!!

Bruce was extremely patient with my questions about car. He is extremely professional and made my purchase as smooth and easy as possible. I hope to become a long term customer.

Service was outstanding through the entire process from purchase through finance.

I typically don't write reviews, but I felt as though I had to share my experience in buying an X1 from Zane. Before I even entered the dealership (without an appointment), Zane greeted me outside and made me feel extremely comfortable as he showed me around the dealership. He made it a point to ask worthwhile questions, not just mundane ones. Long story short, I went with the X1 not because of the vehicle itself, but the service that came along with it. I'd highly recommend doing business here, ask for Zane!

If I based our review on the professionalism of Brian and Ted then I would give them 4 or 5 stars. They were great to work with and we never felt like we had to buy they seemed genuine. Felt pressured by Tommy Padula so be sure you keep your guard up, he is a smooth talker and can make you think that everything he says is correct, which is not. He told me the tires were only a little bit more than regular tires but in reality the run flat tires are about three times as expensive, that is one example. Definitely don't think he is trying to make sure you're happy with your car, just more that he is happy he made the sale....unfortunately typical salesperson. Now several months as we continue our search and decision, we go to Jaguar to consider their options as well. Given this is a huge purchase for us. And lo and behold now Tommy is working at Jaguar as well?! How can you sell one car that is the 'best car out there' then move to selling another 'best car there is' also. Maybe he works part time each place? seems pretty low

To work with Juan Carlos Almada, was a great experience . Professional he answer all my questions, and doubts . I will love to countinue working with him and recommend to all my friends

Always has been a hassle buying a car - you know the drill. First the salesman who jumps at you when you first enter the door, willing to take you for a test ride and extoll the virtues of the car. But they can't make any decisions without having to talk to the various levels of management - just like the government or military. Our salesman, Steve Turner, was low pressure, answered questions, got his manager's approval fast, and the deal was quickly done. All while in the presence of quality cars in a sharp showroom. Left with a state of the art i3!

We were interested in both Certified Pre-Ownd and new end of year 2015 3-series when we visited BMW of Tucson. We also went to Carmax. We ended up with a great deal on a new 2015 320i. The entire process was easy and friendly. So far, so good one week after purchase.

Purchased a Certified Pre-Owned vehicle with a trade in. Experience was positive and professional throughout.

Fadie was very helpful and informative during out purchase experience. We had not expected to buy a car that day and were only hoping to get a quote for our old car. The price they gave us for trading in our old car was reasonable and they did throw in a few discounts for the pre-owned car we purchased from them. Fadie let us test drive the car on various road conditions to let us feel how the car was like under the different modes available. I would recommend that you read the information sheet on the car carefully as we failed to do so and only discovered that there was no Bluetooth connectivity in the car after we had purchased it. The dealership does a wonderful followup by scheduling you to have a meeting with their BMW genius who will show you all the secrets and shortcuts to your car that you may not have had the time or patience to discover. Overall, quite a wonderful experience.

Purchased a used M6 from BMW of Tucson. The staff was very professional and no pressure. The car was in excellent condition but things can happen and after driving it for about a week, the air conditioner compressor failed. The car came with a 60 day warranty that covers almost everything free of charge. I am happy to say it's true and what would have been a costly repair was free. I am impressed by how easy they made the process.

Searching for a new car lease I was drawn by the lead-in of a BMW ad. When entering the dealership I engaged with a sales rep who attentively listened to my needs and responded by giving a demo ride in the vehicle of the ad; superior knowledge & thorough - a comprehensive review of all the key elements necessary to understand features and performance; very convincing if one had doubts. All questions answered to my satisfaction - including bringing in the sales manager for a question that only he should address. All, including the finance manager were very professional, affable, and a pleasure to interact with. Follow ups for BMW genius, service/maintainability, & initialization of some key features of the vehicle by the sales rep, and all of the previous, demonstrates a dealership I will not only enjoy but also will have my trust & confidence.

Tucson BMW replaced burned out headlight in my 2011 BMW X5 35D. Cost was less than estimate.

Everyone that I worked with was extremely professional and easy to work with. I was able to find exactly what I wanted and was able to have a great car-buying experience along the way. Specifically, I worked with Steven and Lance in sales. The first day I looked at the Jeep I mainly worked with Steven who was extremely professional and answered all questions and concerns that I had. At first I decided not to proceed with buying the car but later that night I ended up changing my mind. I emailed Steven, and Steven got back to me immediately which was a huge sigh of relief. The next day I went in to buy the car I worked with Lance who was very courteous and made the whole entire process very easy and fluid. There were no hiccups along the way and I had all of my questions answered. The professionalism at this dealership is impeccable and you can truly tell that everyone working there wants to make your next car-buying experience one to remember.

Went in for a recalled part to be replaced. They were very professional, the facility was extremely clean, the employees there were all very friendly and the service was done quicker than expected with a free car wash. I was pleased and would recommend them to anyone needing service on their BMW.

Excellent as is Ryan Hoganson. Nothing else to add at this time.

Took my car in for scheduled service check. My advisor, Thomas Burgess handled the entire process with his usual excellent care and enthusiasm.

I bought Subaru Legacy in Autonation Subaru in Phoenix. Unfortunately they do not have service in Tucson and I have to have it at Autonation BMW in Tucson. Because my car is under the warranty ( it is new, less than 1 year old) I have to have service at dealership. I booked an appointment on-line for the regular oil change and service. It took me waiting for more than 3 hours for the service to be done. They said they did not have oil and filter for my car and they had to buy it at the store, in spite of that I specified make and model in my order. I'm just wondering where was this store? In another country? Why it took more than 3 hours? Why did they not buy it in advance? Unfortunately I"ll go back because I have no choice…. Or I need to go to Phoenix.

Great experience!! Clark Koby and John Owen were extremely helpful. Clark had me in a vehicle of my choice for a test drive within minutes. I wasn't expecting to purchase an X3 because I searched the inventory before arriving not finding a vehicle with the options I wanted. Clark somehow located a vehicle that had 90% of the features. Clark had to take care of someone he had sold a car too earlier so, he passed me on to John Owen. John was a great host, he listened well and took over right where Clark left off. John is an animal lover an a very descent person. All and all quality people, not too sales-ey an over all great experience.

I went in a on a Saturday. The manager was friendly and informed me that the bmw dealership I originally purchased my car from did not give me a solid warranty plan. I think his name was Joe or Jack. They fixed my light malfunction with no charge. They offered me a free car wash. After my car wash I noticed some items in my car went missing. When I called to recover them, the staff was rude and said I lost them myself because they don't touch the customer's items.

Seller was very Knowledgeable about vehicles. Very curteous. Is still in contact with me about vehicle satisfaction and to answer questions

I found a used Nissan Xterra online and met Bill Metcalf to look at it. He allowed me to take the vehicle to my mechanic to have it checked over and he arranged to have the paperwork done so when my husband and I returned, all we had to do was sign the documents and away we went! He was very personable and accommodating.

Took my 2005 M3 in for routine maintenance. Very nice and helpful service adviser. Work was done on time and completely satisfied. Will return for future service.

I understand it's Columbus Day but having only two service advisor's working for a city of over five hundred thousand baffles me they must be very overworked. I purchased two cars through bmw Tucson and I was under the impression bmw service was superb. But this isn't the case I called three times and couldn't get through to anyone the line was busy. The woman who is the receptionist was very nice to me. But you need more service advisors stop cutting you labor bmw.

Great and fairly quick, Clark was especially helpful in getting us a very good deal.

Wonderful experience very professional I got X3 ZENE Moore is wonderful genuine and and professional

I got a great used BMW at a reasonable price. However, it took about two hours to complete the transaction, and for me to leave the dealership with my car. That is unacceptable. The paperwork should be push-button, poof and it's done. Proofread it, give it to me to sign, and then give me the keys. Instead, they piddled around, and then the sales manager had to offer me all kinds of add-ons, even after I had explicitly told the sales rep I didn't want them. The sales rep, Dave Spencer, on the other hand, was very helpful and answered all my questions, and a few weeks later when I came back with some questions, the folks answered my questions courteously and completely. All-in-all, a good dealership and a great car. But the dealership could use some German efficiency in the paperwork aspect.

Very good. I was kept informrmed and was notified when the vehicle was being washed and then finished

Came by to check out used inventory and right away I was greeted by Dave Spencer who was awesome to my wife and I throughout the buying process.

Best dealer in town. ****************************************

Knowledgeable technicians; great service representatives; relaxing customer waiting area; good coffee; courteous checkout -- what more could you ask for?

Great experience. Went in for maintenance on our 328i and left with an X3. Personnel very helpful and friendly. Dave Spenser was great at his job and worked hard to earn our business. We were very satisfied with all aspects of our experience.

I took my car, a Z3 I am holding onto solely for sentimental reasons, to the BMW Tucson service section for an engine overheating problem. Brandon, my service representative, is a great professional with outstanding customer skills; he took time to explain everything and directed me to wait while the mechanics completed their diagnostic. When he got back to me, about an hour and a half later, he explained that the problem, based on the extensive troubleshooting conducted by their BMW certified mechanics, was the water pump. He advised I replace the water tank as well. My oil change was due. My tires needed to be replaced. About $1400 for the water pump and tank; $168 for the oil change; $704 for the tires. I decided to do the water pump, tank, and oil change and shop for the tires somewhere else. I returned to pick up my car a few days later. I paid my bill. I got into my car and before shutting the door, I noticed that the driver side door handle was yanked and hanging loose. I told the young representative that worked the bay and he looked surprised, despite the fact that he just drove the car. Brandon came out and took pictures of it and consulted with the service department manager who agreed to take care of that. Since I was scheduled to get new tires from Discount tire Co (for $500) and It was getting closer to their closing time, we agreed I would come back on Saturday to have it taken care of. After I got my new tires and as I was getting ready to get on the highway my car started overheating again. There was no way I would make it to Ft Huachuca, 75 miles away, like that. I called BMW Tucson. The service department was already closed. I got Dave Spencer, from sales, on the phone. Excellent professional. He asked me to come back right away and drop the vehicle off. He gave me a loaner. Brendon called me the following day with another diagnostic from the BMW certified mechanic. This time it is the radiator. They didn't catch it the first time. That is unacceptable. If I were told on day one that the problem was the radiator, the water pump and the tank, I would have had no issues having them all fixed at once. The expectation is to get an accurate diagnostic the first time and have the defect fixed. Not keep coming back and paying more and more for the same problem. Brendon informed me that if I pay for the radiator, they would install it at no extra charge to me. That is greatly appreciated, but I feel that my back is against the wall at this point. I agreed to that. While Brendon was extremely professional and very helpful and Dave Spencer stepped up and saved the day, I don't think I will come back to BMW Tucson for service.

I was debating about which car to buy. Lance Light was very knowledgeable, patient, and helpful. Buying this car was an enjoyable experience.

I dread going to car dealerships shopping for an automobile. BMW of Tucson was a pleasant surprise. Lance Light was a helpful salesman and not pushy at all. I prefer straight-forward, no surprises salesmen.

Amazing service. we were made to feel right at home the moment we stepped into the dealership. David Spencer was very thorough and patient in giving all the information. He made all the options available to us which made our decision making process very easy. Rest of the staff in the deanship was also very help full and friendly and it felt like that every body was involved in the process although David was the main person handling the sale. I think dealer ship was also a big factor in deciding to go for a BMW instead of other luxury models we were looking into.

I've never experienced such horrible customer service at any dealership as I did at BMW of Tucson, I took my BMW there in hopes of getting an oil change but obviously that didn't happen. It seems as though they are too busy for their customers because when I arrived no one came out, I sat outside in my car for a while waiting for someone to come but no one ever did. I went inside and of course the ignoring continued, there was a man being checked out at the service desk and after he was done I walked up and the man at the service desk just walked away without even saying one word. I stood there for a while and employees kept passing by no of which bother to ask if someone was helping me. After a while a guy came out and didn't even say hello, he just asked me if I had an appointment and as soon as I said no he basically cut me off and didn't even allow me to explain what I needed. I will NEVER go back to BMW of Tucson, I would rather drive further, pay more if I have to and go to a place were I am treated right.

Everything is on sale!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

It was generally an unexpected and good experience. However the car ordered took approxmately 18 weeks to arrive, which kept my review from being all 5 stars.

Nice to find a dealership open on Sunday, one day in the is not enough time to shop for a new car.

After traveling this summer for vacation through Arizona and New Mexico, we noticed we had a radiator fan problem. My husband called BMW of Tucson and Ms. Jade helped him get the part so that we could have installed as soon as we got to Tucson. The service was great and had peace of mind to continue our trip back to California.

Easy, quick simple. Attention to detail. My new dealership from now on

No Stars for BMW of Tucson. I have been an owner of BMW for over 20 years. Have lived in San Antonio, Houston, Austin and have received good custmer service even Chapman in Scottsdale where I bought one of my cars. The service I got today was not what should be representative of BMW. I had an appointment at 8:20 and got there at 8:20. The service advisor Jade was in a hurry getting some paperwork done for another customer that she had waiting. They left me standing outside while the guy outside ran my key. He took my car and I asked when was my service advisor going to attend me since I had a meeting this morning to get to? She said she had someone waiting and I said I have a meeting that I need to get to. By now it is 8:25, she made an unhappy gester and motioned me to come in. She never introduced herself, never shook my hand. She proceeded to get the paper work and said I am going to do a walk around the car. She came back and said there is a little damage on your fornt of your car on the driver's side. I said there is none that i know of so I am going to go check, then she said well it is a little smudge but it doesn't come off by rubbing and I did not want to rub too hard. I looked at it and yes there was a little smudge like maybe rubber of about a quarter inch. Still at this point she has not introduced herself and kept inputting the information. I gave her my diriver's license and insurance papers, she didn't do anything with them then when I put them away she asked for them. I said oh I thouhgt you had already looked at them, and she retorted, "I hadn't checked your car in so don't need them until I am doing the paperwork for the rental". If she had explained what she was going to do, as you would if you knew how to provide good customer service I would have known this. She gave me the rental and off I went. Again she never introduced herself, never gave me her business card nothing. Maybe because I'm Hispanic, not sure. Then when I get to the office I have a call saying she found other little chips on my car and her manager did too. Why did they not inspect the car right while I was there since that is what she was most intrested and concerned in doing and not trying or caring so much what I was in for and what my car needed to be serviced for!!! I am very upset about this treatment and will contact BMW USA!!! If I could rate minus 5 stars I would. Very Unhappy customer!

I brought my car in to get a routine oil change service and front brake job done. The tech failed to reset the standard oil change light and manage to scrape the entire passenger side car fender/door that was clearly not captured at all during the initial car inspection. This resulted in numerous scrapes along the passenger side of the car and a huge scrape on the passenger side mirror. I made attempts for the dealer to fix the wrong but no solution was made. They truly lived up to the expectation of the lack of experience and skill set provided by tucson

The services were really good when I bought my car there. It's my first time buying car so I got lots of questions, but they did not haste at all.

The X3 purchasing experience could not have been easier. Everyone at BMW Tucson was on board in making this purchase from locating the vehicle I wanted through the final sales contract signing. This my second BMW purchase from them. Kudos to Clark K.for excellent salesmanship!

We have used this dealership for over 18 years. The customer service has always been outstanding. Everyone is efficient and makes the car buying experience quick and painless.

I recently stopped by BMW of Tucson to look at a Certified Pre-Owned 2011 335i. The staff there was extremely knowledgeable and made me feel truly valued. They were very willing to work within my budget and even helped me transport my old vehicle back to my apartment so that I could sell it to a friend. Overall, it was a great experience. I'm very glad I didn't drive up to Phoenix.

Auto service finished when promised--explanation of service to be performed in was in detaill

Warranty service... No problems and no surprises. Well organized and warranty issue fixed perfectly.

Had a battery problem, i.e., excessive discharge. Ryan met me at the exact time of my appointment, explained the repair process. The job was finished within the time frame specified and the car was returned to me cleanly washed and groomed. A very pleasant experience!

BMW replaced my original battery almost 4 years ago. The battery was expensive but when I reviewed the manufacturer, Exide, it had a 7 year warranty. Not bad for the price paid. When I had a problem with the battery a week ago, I went in to BMW for battery replacement, I found out that BMW only gives a 2 year warranty for a $350 battery. I do not understand this policy since the manufacturer of the battery offers a 7 year warranty. Why can't BMW facilitate replacement utilizing the manufacturer's warranty? I understanding using quality batteries for BMW vehicles but offer the protection that the price/quality is afforded by the manufacturer.

Great service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

It is always a great experience having my car serviced at this BMW dealership. I have an older BMW and it is running great thanks to the service I have received here over the years. Brandon was very honest, he explained the items that required repair and what was important to take care of today. I appreciate that. The loaner car allowed me to be to the office without hassle. I will be back!

Pleasure doing business again with BWM. Only complaint was how long it seemed to get new vehicle once ordered but all things considered, was probably fast.

A+ experiences !!! All the process was so easy and so clear transactions!

I am very pleased with my first BMW 328i. I got an amazing deal from Jose Antonio Pesquieria, he and the finance manager got me an amazing deal. I went from looking at a 2007 328i to a 2011 328i with a very low APR and a cheap car payment. I will be back to buy another BMW soon.

Antonio was a great person to work with! We had been looking at several different makes of luxury cars and overall BMW had the best customer service and maintenance plans. We were not pushed toward a specific modeler financing plan. All of our questions were answered quickly and honestly. They moved the vehicles right out of the showroom and brought the car in for tinting and detailing. Great experience!

I bought a used BMW in Oct. of 2014, I have had nothing but trouble with BMW of Tucson! Every time I call They never have time to speak to me, and they are always rude! I will never buy another BMW or deal with this place again. Just an FYI, I traded in my 4Runner for this BMW, I regret it everyday. The Toyota dealership people are great.

Great working with them, kept us informed all the way until the car came. Salesperson. John Almada knows the car and was able to give us the time we needed to be comfortable as we drove away with the new car. Called a few days later to ask if we had any questions.

The staff at BMW of Tucson, from Sales to Finance, made my recent purchase the best buying experience I've ever had at any dealership. From the test drive through the negotiation, it was easy and time-saving. The vehicle was ready to go when I was and I'm really enjoying my 335i. (This is my second trouble-free BMW).

My experience getting a new car at BMW of Tucson couldn't have been more enjoyable. The salesman Antonio, was exceedingly polite, friendly, and a pleasure to deal with. It was also refreshing to get to deal directly with the sales manager, Ted. He was very knowledgeable, sincere, and made everything seamless. Both employees made the whole experience an absolute pleasure. I was so happy that it made me love my car even more than I already do. It left me with such a strong, positive impression that I can't wait to go back for more cars in the future. The whole process was so fast, effortless, and enjoyable that it was almost disappointing when it ended. It was the best experience I've ever had at a car dealership. Thank you for such a wonderful experience and a lasting, special memory!

I have been looking for a new car for the past few months. I emailed the Internet person at the BMW of Tuscon with details of a new built car how I liked (5 series), but he was totally not interested at spending any time on my sale. He just replied that I should buy a car from their inventory and never even addressed the car I custom built. My wife and I buy a new car every 4 years and always order it custom. I also called him and left a message, but he never even called me back. I live in Phoenix and I am a reasonable and easy person. Since I had no response from the Internet sales person at the Tuscon BMW, I called Chapman BMW in Phoenix and they were exceptional. I bought the car yesterday and they even gave me few extras as I was paying cash. They were so eager to get this done in their 2014 books I got an excellent price. Maybe Tuscon BMW is so busy they do not care about getting more business. Too bad, because I would have bought the car if they only spent 30 minutes with me.

Transaction was straightforward and I felt the salesman was genuinely interested in my satisfaction. The vehicle had been checked out thoroughly so I wasn't apprehensive about reliability issues. It turned out that it did need new brake pads, which the dealer provided at no cost. The only down side to the transaction was that the vehicle only came with one key, and I discovered that having a duplicate made was very costly. The dealer would not pay for the duplicate but did provide it at cost with no markup.

Greg was very courteous and professional. Since this was my first BMW, I had a lot of questions. Greg graciously answered my barrage of questions. I also enjoyed the low pressure buying process.

Brandon took care of me when my car was not performing properly (on a Saturday) and issued me a loaner car ). Within a short time I received a call that car was fixed and ready to be picked up! A very positive experience!

Since 1974, I have purchased 10 BMWs all from the single dealership in Tucson. Buying one from the current dealer is so much easier and pleasant with up front pricing that is discounted and fair; 2 factors not always offered in the past. No need to drive to Phoenix. Dr Robt Volz

Once you buy the car they ignore you. I can go on about all my disappointing interactions with them, but no one wants to read someone complain about bad costumer service. In short I feel like I'm a second rate person that they don't care to help anymore.

I was lucky to find a 2012 BMW 135i here in town. They gave me what sounded like the usual "woe is me I can't make any money off these low prices," but the price was really good compared to the rest of the country. When signing the papers they also tried to offer the "clear coat" and "tint", but the salesman wasn't sure if those were already on the car or not and I had to ask for those to be removed from the bill. They offered some warranties that, after haggling, turned out to be a good deal. One salesman said they could appraise my trade-in there at the dealership, but another told me to go to Carmax, which surprised me. Turns out Carmax was ready to pay me way more than I was expecting. I took the offer back to BMW and they were reluctant, but matched it in the end. GO TO CARMAX FIRST. The above makes it sound like it wasn't a great experience, but in reality they were significantly less pushy than what I was expecting and their facilities and service were otherwise very accommodating. They also offered to fix a seam that had split in one of the seats.

We were just passing thru - we have been researching several cars for a couple years now. The BMW X1 was at the top of the "Want" list, but we weren't quite ready to purchase. While in Tucson on vacation, we stopped to test drive the top two favorites. We weren't treated very well at a competitor because we weren't planning to make a purchase right away. We weren't satisfied with the test drive anyway and wanted a head to head comparison, so we made our way to Tucson BMW. We were pulled to the best looking car on the lot - the X1. It was the 35i and we were looking for the 28i. Enter Mike Schmid. We let him know that we were window shopping right away. We drove the 35i and were VERY pleased. We also wanted to look at the X3, which Mike was pleased to allow us to drive. When we got back and found out the price of the X1, we were sold. No pressure at all. The treatment, the price, and Mike working with the Managers on the trade-in made it the best buying experience we've ever had. We are now the proud owners of a BMW X1 xdrive 35i, turbo, straight six, Valencia Orange The ride home was magnificent. Thank You Mike, for everything.

Courteous service man, detail of work to be done. Work was done on time and as promised. Car was clean and neat and delivered by a neat and courteous lot man.

Between my parents and myself we have owned several BMW's, we keep going back to BMW for a reason: Juan Carlos Almada. He is wonderful, has always treated us wonderfully, with the utmost respect and has always been very honest with us. He always goes the extra mile to help. Having Phoenix so close and having several dealerships there, we end up always choosing BMW of Tucson for very good reasons. Never disappointed. Plus, I love my brand new BMW!

The team there are genuinely dedicated to assisting customers. I had questions regarding the ability to use a remote app available on IPhones. They did not stop until they figured it out. I would recommend their services to anyone!

Zane was an excellent Sales Man last weekend. He took his time to explain differences between several models that I was interested in seeing. He was very informative and helpful in making my final decision to purchase the Certified BMW last Tuesday evening. When I went to pick up my vehicle, the car was cleaned and shiny in every respect! Zane took the time to program my garage remote and also my cell phone and showed me how to utilize the navigation device. I highly recommend his service and knowledge to all future customers considering the great BMW vehicle! Sincerely, Susan J.

I was helped by Mike Schmid at BMW Tucson & he was great! Very friendly & helpful. I recommend this dealership completely! I had a wonderful experience!

Greg Shelko in Internet sales is the best and great to work with. I drove from Phoenix to Tucson to make the deal on a used CPO 328i that is wonderful. Tucson has a lower tax and I saved money there. I highly recommend BMW of Tucson and already have to my co-workers, friends and family.

Peter was terrific to work with. He understood right away what type of car I was looking for. The test drive was longer than 5 minutes - which with a BMW needs to be since it is SOOOOO fun to drive. He explained all the different options and provided assistance in helping me choose which ones I needed/wanted. There was no high pressure to "upgrade" ever. The car is only a few weeks old so I have not used the service department but expect it to be as efficent and friendly as the sales department.

Greg Shelko helped me with my out of state purchase, even got a sandwich waiting for me upon arrival (flew into Phoenix, drove down to Tucson). I highly recommend Greg and BMW of Tucson - PS: I was surprised that they had an Alpina B6 Grand Coupe!

Juan, contacted us back immediately. Dennis, spent six hours with us and we purchased a new vehicle. He was respectful, knowledgeable, and friendly. Sales manager was kind and efficient. Finance person was quick, efficient and responsive. Corey the vehicle detailer left a bit to be desired as vehicle was not cleaned properly. Overall experience Five Star

This has been the easiest, no hassle experience we've (my wife Pat and I) have ever had when leasing a new car! Greg is very knowledgeable about the product, something I really appreciated as I'm a "Gear Head" with several BMW's under my belt. Greg knew what was available on the lot and once we explained our needs, showed us the perfect rig! He's the first salesman I've met that really knew the details of the vehicle and could explain them to us. I would recommend Greg, and this dealership to anyone!

I was an out of state client and dealt with Greg Shelko. He was a pleasure to work with and my 650i was everything I expected it to be! I was surprised at the wide selection of vehicles they had in stock!

We had a very pleasant buying experience a Tucson BMW thanks to the sales person and sales manager.

First of, the buying experience was not hard sell and the sales associate Mike, did not in any way try to influence my buying decision as the vehicle sold itself. Secondly, the service experience afterwards was always prompt, polite and most of all, expertly done and professional. Their service mechanics are up to date and if you compare it with other professions, receive continuing education in their fields of expertise. The service manager Marcela handling my account is always pleasant and accommodating. This is how the dealership earned my brand and customer loyalty.

Great experience this is my second purchase and won't be my last. Great guys and gals @ BMW of Tucson.

Sales staff Antonio and Peter are friendly, approachable, polite, patient, and extremely knowledgeable. They helped me select my 328i with grace, tact, great insight, excellent advice, and zero pressure. Kudos on an outstanding sales team.

Our sales person was knowledgeable but low key which made the negotiations less stressful compared to other experiences. We're very pleased with the slightly used car we bought and the support from the dealership.

I went in to buy a vehicle valued at less than $10K and was treated as if I were buying a $150K Beemer. This was the best car-buying experience I have ever had. Juan Carlos Almada is a superb sales representative and knows everything about every vehicle. I never felt pressured or steered to a more expensive vehicle.

We had spent time on the internet and narrowed down our selection. Too bad we wasted our time with the other dealers we visited because BMW of Tucson was right on top of their game. We purchased a used vehicle that met our requirements to a "T".

Wow, spectacularly unimpressed with the service there as a first time walk in customer looking to test drive a few models today. I had to practically beg to get a test drive. Staff was unresponsive to requests because they said they were undermanned but saw many people standing around. Worst service of all the dealerships today. BTW for all you military personnel in Tucson found out Infiniti gives AD and retired personnel below invoice w/ no haggling...just say'n.

This is my second BMW in 14 months; not a thing wrong with my convertible, and the servicing was always top notch, however decided to get an SUV, and would NOT go anywhere else..they gave me a good price on my BMW convertible which allowed me to get a new 2014 X3, on a lease, no payments until 3 years, I can than decide to buy or lease another.....never leased a vehicle before, this was my salesman's, Zane's idea, putting me in a brand new SUV x3 fully, fully loaded with so much more than I could ask for.....dealership is exceptionally clean and comfortable..service dept folks have been great and even wash the car when the service has been performed. I wish they still had the biscotti's to eat with their great coffee choices...these folks are are the creme de la creme and are second to none! Just walk into the dealership in Tucson and see how special you will feel!! The managers are really great to visit with and want you to have the best experience with all the employees, and I do......

BMW of Tucson has a new inviting facility. Zane Moore was our sales person. He was professional with a pleasing personalitiy and took the time to answer any questions we had. Two days after the purchase Russ Lange spent three hours with my wife and I going over all of the functions of our BMW X3. The service was excellent.

I have never seen so many M cars in one place.

This is my first BMW purchase and it's been a delightful experience. Zane M. at Tucson BMW was ideal...no pressure and very helpful. They really worked with my requests.

This is my second purchase from BMW of Tucson. The atmosphere there is friendly and unpressured. Dennis L conducted the sale in a friendly yet professional fashion. The paperwork was handled rapidly and thoroughly, with ample opportunity for discussion and negotiation. I couldn't be happier with my purchase, and I highly recommend this dealership.

This is my third X5 and is far the best one I've had. It just keeps geeting better! Thank you William M for taking so much time to explain the new features. My boys love their rear entertainment system!

Ordered a BMW back in August for delivery a few months later. I was very impressed with Ron M and the entire dealership. I would highly recommend them.

I have purchased many automobiles and consider myself a "tough customer". My purchase of a new BMW at Tucson was by far my best buying experience. Everyone at the dealership was knowlegable, courteous and honest. If you are considering a BMW, you must visit Tucson.

My 2005 M3 wouldn't start and I called the dealership for an estimate on the diagnosis. They said it would cost me $125 to diagnose what was going on with the vehicle. My service advisor was Thomas, who was very knowledgeable technically for someone with a desk job. Needless to say, the process of dropping my car off and receiving a service loaner took a mere 15 mins. I paid the $125 up front and received a brand new 2013 X5 for the weekend. Later that afternoon I received a call from my advisor asking for another 3 hours of diagnosis time as they still were not able to figure out what was wrong with the car. Now, I don't imagine that the time was an over-exaggeration, however, it was misleading to sell a "$125 diagnosis charge" and then ask for more money after they were not able to discover the problem. That being said, I ended up picking up the car four days later and the total amounted to about 3.5 hrs of labor to find an electrical problem, which is not atypical. Overall, the service department was very polite and helpful, and the luxurious service rental and the full cleaning of my car left me with a very comfortable feeling. Just know that you are paying a premium to have work done at the dealership, but you get what you pay for.

We worked with Ron Metcalf and had an outstanding experience buying a car for our daughter who attends the U of A in Tucson. Ron listened very well, demonstrated interest in our needs, followed-up on his commitments and was an advocate for a very fair deal on the car. The commitments were fulfilled and, to our complete surprise, BMW added new tires to the car without any prompting or request by us. This went well beyond our expectations and makes our family "RAVING FANS" of Ron and the management team at BMW. I have purchased over 20 automobiles in my life and I have to say the experience with Ron and his team is the best we have ever seen.

I had a great experience at BMW Tucson in purchasing my car. My sales agent, Ron M was patient and helpful as I waited for just the right CPO to meet my needs. No pressure and an efficient transaction all the way around. Love my car!

The dealership buying experience, from the customer service thru the buying process and overall facilities is one of a kind, excellent in all areas, no pressure whatsoever, and I was in and out in no time. This is for me the best way of buying a great car.

Beautiful new dealership. Everyone was very courteous and professional. Our salesman, Clark Kobey, listened to our requirements/wishes and guided us through the many features and option choices; no pressure. Although we cannot comment on the service department yet, we would expect it to be a satisfying experience as well since we have already been scheduled for a service department "Meet & Greet" appointment only one week after purchasing our vehicle.

I had the pleasure of working with Greg S and he made the transaction as easy and smooth as possible. I would highly recommend working with BMW of Tucson as the finance team and service deparment are top notch and if possbile ask for Greg S to assist with your car purchase as he pulls no punches and just give you his honest opinion.

I've been resisting buying cars from dealers since I've always done very well buying from private parties. This time I was very specific about what I was looking for. Dealing with these guys totally changed my mind! The experience buying remotely was as close to perfect as can be. Greg S made an excellent impression from the very first contact and had patience, flexibility and professionalism all the way through to the conclusion of the deal. I was particularly impressed with his knowledge and his very prompt responsiveness. I just advised someone today to buy an X5 from Tucson and have it shipped rather than from a local dealer in Houston!

Our buying experience @ BMW Tucson was pretty pleasant & painless. Clark Kobey was very nice to deal with. He was friendly, helpful and patient. Angelica was also very nice & professional. The only painful part: the run flat tire issue... We were shocked to learn how much they cost to replace & the price of the warranty/insurance. After some research, we discovered that most people do not care for that type of tire and that some car makers have actually discontinued using them. Run flat tires don't last long enough & are too expensive - two big negatives.

I just purchased a new BMW 3 series automobile. From the first moment I spoke with the salesperson, I felt very comfortable and assured that I would be treated fairly and with interest in me as a person. The sales associate was very patient in answering several questions. He always made me feel that my time and energy, in deciding which automobile to purchase was important, not only to me but to him, also. I am a very meticulous individual and requested to test drive several models. The sales person was always congenial and knowledgeable in answering all my concerns and made no hesitation is spending a lot of time with me. It is important to note that after my first visit to BMW Tucson, I was still unsure of which model to purchase. At no time did I feel that I was inconveniencing anyone. The auto I purchased was also ordered from Germany and the sales associate kept me up-to-date, making phone calls to me, as to the progress in the manufacture, shipment across the Atlantic, and finally arrival to the dealer. A BMW automobile speaks for itself, and not much sales talk is needed to convince a purchaser of its attributes and value. But the person selling the vehicle can make the process not only enjoyable, but also allow one to be assured that they made the correct choice in their final automobile selection. This is exactly how I felt and will certainly recommend this dealer to anyone interested in purchasing a BMW at this dealership.

I was in the market for a new car and stopped by to look at a used 3 series. An older gentleman named Dennis met me on the lot as I was looking around. I am a younger guy but had the income to make a purchase. His demeanor towards me, whether it be my age or whatnot, was deplorable. I had seen a used 650i that I was very interested in so I came home and contacted their internet manager Greg Shelko. We set up an appointment on my next day off to come in and talk numbers. I was trading in a Smart car and they gave me much more than what I was planning for, and gave me a great deal on the car. Greg was EXTREMELY helpful, not pushy and made for a great experience. Theyre showroom isn't as nice as the other BMW dealers I'm used to from California but still made for a fun purchase with a helpful rep. My experience with Greg was a 4-5 Star rating but my poor experience with Dennis brings it down to a 4 Star.

Wonderful car buying experience. Everyone at BMW Tucson was a pleasure to work with!

Went to the dealership just thinking about purchasing a Certified Pre-Owned 3-series--a little wary since I had never dealt with them. Turns out I left feeling like the whole staff was there just for me. Salesman Peter showed me all the choices and we narrowed them down as I expressed my firm opinions about likes and dislikes. We focused on 2 vehicles, and as we drove each one, he carefully explained its features. I left with a beautiful and loaded 335i coupe. I love the car! Peter and the rest of the staff were professional, knowledgeable, reasonable, and patient throughout the paperwork and decision making. I never felt pressured or uncomfortable in the least--it was like dealing with good friends. Car buying has never been so much fun!

I recently purchased a pre-owned BMW Z4 through BMW Tucson with the help of Ernie B and sales consultant Mike S. The experience was fantastic! I was treated with dignity, respect and truly welcomed to the BMW family. No high pressure, no lies, just honesty friendship and caring for my needs.

Excellent experience. High praise for Ernie B, Clark K and Bill M in the Sales Department.

Excellent Experience. High praise for Ernie Buck, Clark Kobey and Bill Metcalf in the Sales Department. High praise for Sean Goodwin and James Jones in the Service Department.

We leased a 328xd from Clark Kobey, and had an amazing experience, super friendly, knowledgeable and helpful. I would recommend to anyone.

out standing purchase experience. mr. kobey our sales person was a pleasure to work with.

Excellent customer service displayed by all employees. Sales rep allowed me to make a decision based on my comfort & convenience. There was no intimidation or pressure to purchase. Excellent follow-up immediately after purchase, extended assistance for my future needs.

I had a great experience at BMW of Tucson. Ron, the salesman was very patient and explained all of the features of the used Ford Focus car I bought. I got a great deal and he offered me a reasonable price on my trade in, so I took advantage of it. I heartily recommend BMW of Tucson to anyone interested in purchasing a vehicle!

I had a great experience at BMW of Tucson. Ron, the salesman was very patient and explained all of the features of the used Ford Focus car I bought. I got a great deal and he offered me a reasonable price on my trade in, so I took advantage of it. I heartily recommend BMW of Tucson to anyone interested in purchasing a vehicle!

BMW Tucson provided the ultimate in total buyer experience. From helping me decide what model I want---or even if I wanted to go the distance with a BMW at all. Their honest, straight-forward conversation on what I wanted from a car and what is important to me was very helpful and non-persuasive in my choice and ultimate decision. Once decided, I was able to know about and watch my car from the assembly line in Germany to the port in USA and my local dealership here in Tucson. They always made me feel like THE most important customer of the year. It's not just about buying a car. It's about style, customer experience and ultimately feeling good about making decisions for what I want in the end.

BMW Tucson provided the ultimate in total buyer experience. From helping me decide what model I want---or even if I wanted to go the distance with a BMW at all. Their honest, straight-forward conversation on what I wanted from a car and what is important to me was very helpful and non-persuasive in my choice and ultimate decision. Once decided, I was able to know about and watch my car from the assembly line in Germany to the port in USA and my local dealership here in Tucson. They always made me feel like THE most important customer of the year. It's not just about buying a car. It's about style, customer experience and ultimately feeling good about making decisions for what I want in the end.

I went to BMW of Tucson to trade my '07 X3 for another used vehicle that was advertised. I worked with Greg S. and Bill M. in sales and Angelic S. in Finance. This was my 3rd purchase at this dealership. As always the level of professionalism was unmatched to any dealer in town. You are made to feel as if you are the only customer in the dealership even though they were swarming with folks on a busy Saturday. No pressure, no games. The finance process is swift and pleasant and when finished, your sales contact is waiting to escort you to your vehicle which is detailed and waiting at the front doors. There is always a follow up phone call within 24 hrs to be sure you are perfectly satisfied. Thank you Greg, Bill and Angelic.

I recently purchased a new BMW X3 from BMW of Tucson. It was the best car buying experience I have ever had. Peter Stokes, our client advisor, was excellent. Personable, knowledgeable, and careful to follow through on each question and promise, he made the process enjoyable. Everyone we dealt with from the sales management to the financing team was helpful and went out of their way to make us feel special. We love the vehicle and will definitely recommend BMW of Tucson to all of our friends and family.

I did not want to go into a car dealership to purchase a car, but as it happened I accompanied a friend to BMW of Tucson to buy a part for his BMW. I talked briefly to the Juan C and then to his Sales Manager, Ted L. They agreed to look for a good used car for me and let me know when the right car came in. Sure enough, Juan C called me about the perfect vechicle for me. They were right, the BMW was even nicer than I could have imagined. The best part of the whole purchasing event was the way I was treated by both Ted L and Juan C. They were honest, friendly and never once tried to pressure me into buying. It was by far the most pleasant car buying experience ever. If you are looking to purchase your next car, I would highly recommend checking out BMW of Tucson.

Rick the sales manager at this store is disrespecful, and rude.

I went in with my 2011 328i (which I bought at BMW Tucson) and asked them what they would give me trade in wise on a new one. They test drove my car and said they would call me with a quote. I never heard a peep. Ended up buying in Chandler.

Purchased a used Toyota Solara from this dealer. Sales negotiations were spirited and fair. Good Salesman (Ron Metcalf). We got a 60-day warranty on the vehicle, which turned out to be a total waste of time. Service department jerked us around on an issue that was admittedly a problem when we drove off the lot. Two 60-mile round trips to then be given a loaner so they could keep the car for 1/2 a day and then tell us they couldn't fix the issue, so it wasn't covered under the warranty. This wasn't a major repair - just a problem with the tire pressure sensor. If you want to work with a BMW dealership with integrity in ALL departments, better plan a trip to Phoenix to see if you can find one. The Tucson BMW transformed us from satisfied customers ready to recommend the dealership to our friends to disappointed consumers now willing to write this review.

Buying a car at Tucson BMW was easy process. All of the people were extremely knowledgeable and friendly evey step along the way. The pricing of the vehicles were also very competitive. Overall the process was outstanding. My salesman was Ron Metcalfe. He was the most knowlegeable salesperson I have ever dealt with and very accomodating of all of my special needs. I would highly recommend Ron and the dealership as a whole.

We were pleased with our sales experience at this dealer. Ron M was attentive and followed-through. We have not yet experienced the service department: hopefully it will be a good experience with that part of the dealership.

I have never been happier with the customer service at a dealership. Mike did a fantastic job taking care of all or needs. This was his normal professionalism not an excepttion. I received excellent value for my trade in and the service after the sale has been top notch. After the sale the service agreement menas you will be in and out for the next four years and I am looking for to the visits. I am already lining up my next purchase. I will be driving 968 miles and passing a lot of other dealers to come back to BMW of Tucson. Thanks guys.

Shopping for a car could definitely be a stressful decision to make but the staff at BMW made it all worth while! As a first time car buyer I was looking for a nice, reliable vehicle with a reasonable payment I could afford. Everyone at BMW made that happen, we are extremely pleased with our '04 Toyota Highlander! BMW went the above and beyond to help us find the car we pictured for ourselves and wouldn't have gone anywhere else.

The buying process went very smoothly. Mr Shelko was knowledgeable about the car and he took the time in explaining the aspects of the car. Mr. Shelko had everything programmed before I arrived to pick the car up.

This was our first time considering a BMW, after many years of loyalty to Lexus. The staff at BMW of Tucson were wonderful. No pressure, let us take our time making a decision, and Peter Stoles, our sales person, knew his product bettter than anyone we encountered. We ended up passing on another Lexus and went with the 128i. It is a great vehicle! Thanks BMW of Tucson!